Related
If I boot my phone up, go to the home screen, my phone will get the little soft popup s aying "Auto Update of Time/Date" and then everything pauses, and the phone "soft" reboots itself. Meaning it doesnt do a full reboot, but it comes back searching for a network, performing the media scan, etc.
I did a factory reset to get rid of this, and now it's back again. It's MAD annoying. Anyone else having this issue?
Yep I noticed the same thing with mine. I thought it was normal but I'm beginning to think otherwise. I'm getting some connecting to dm server thing as well.
Sucks, the phone's awesome but if it keeps doing this then it won't even matter.
One thing I noticed is if I let the phone sit, and load up it's usually okay. If I try to go into the phone settings while it's booting up, thats when I'll see the auto update note and bam, restart. It'll keep doing this until I either leave it alone or pull the battery.
Good to hear it's not something im doing.
deng this just started happening to me like 5 minutes ago
its getting a bit of annoyed
my phone was rooted and then i unrooted it and it still has the same problem
Do you folks have any Task-kill app running in the background?
I had the same issue as well when I had a Task Killer app running in the background. It seems the app is killing some service that is causing soft reset. I turned off the auto mode last week and this hasn't happened since then.
Hope this helps..
fix
if u download any gameloft games thats your problem my phone was doing that then i took the games from gameloft off and now it works great hope that helps
Certain apps can cause it, I also had a gameloft game cause it. If you need to get access to uninstall apps the phone should boot fine without a sim in it.
Sent from my SGH-T959
I am having the same problem, The phone keeps doing a soft reset. I noticed this happening after I tried to download a song from an app I installed on my phone. I deleted the app, and the problem still exists, it is REALLY ANNOYING
Had my Verizon 7.7 i815 since 4-30 and love it except for one issue - it reboots at least
once a day usually when its connected to the charger.
I need help figuring out if this is a hardware issue so I can just exchange it or if is
software/other issue that I can resolve myself.
When it reboots it goes to a black screen with a single white dot in the center.
It is playing the reboot jingle when this happens.
Sometimes it will bootloop and I have to press the power button for a few seconds to
reset the tab.
Honeybar is installed and AdwLauncherEx is the launcher.
I have tried booting to stock recovery and clearing the cache and did a factory reset - didnt help.
The tab is rooted.
I also removed the Sandisk 16gb microsdhc card after a reboot at 5 am because I had read about users who were having issues with their tabs until removing or switching out their sd cards. The tab went without rebooting after that for 19 hours until I installed
Hidebar. After installing hidebar the tab rebooted twice within a minute so these two instances may be because of that app. I uninstalled it after that and went back to
Honeybar.
I have only experiened a white dot reboot when trying to swap the phone.apk (it was a never ending reboot). I otherwise haven't had it reboot on me. I don't use any bar hiding apps.
Sent from my SCH-I815 using xda premium
Just to be clear my tab was having the reboot issue long before
I installed hidebar - I only installed hidebar tonight and have
owned the tab for a week.
I am however able to cause the reboot consistently with hidebar.
Well the reboots started again after almost an entire weekend reboot free.
Going to exchange it at Verizon for another 7.7 tonight.
Good luck! hopefully the new one is error free.
I've had the same issue with mine, also a vz 7.7.
It was happening in a loop the other day and I managed to capture a video of the entire sequence.
I don't actually think this is a reboot but instead seems to be more of a screen and radio lockup.
I get the little dot in the middle of the screen. After 20 seconds or so the tab goes back to the lock screen. Once unlocked it has to re-connect to either Verizon or Wifi.
I tried disabling the wifi and 3g/4g networks and this seemed to improve the situation but yesterday I was able to get it to do the same thing with the radio's disabled so probably not chip related.
I'm still within my return window I think. Seriously considering returning the thing mainly due to this problem and the lack of ICS.
Had a GT8.9 previously and even though the screen isn't quite as nice it was a pretty great tab and cost half as much *and* can access the awesome AOKP ICS rom.
--tr
Yep, development for this tab is non-existent at the moment.
I'm stickin' it out tho and hoping for CM9 sooner or later.
Same here. I can't find a pattern to what triggers it. The first time i was installing a bunch of apps from my computer via Google Play (not tethered to PC). I pull my microsd and sim and it continues for several cycles. Did a bunch of the stuff you did also w/ clearing the cache and actually the first time i couldn't get it out of the loop (it would actually get into the desktop where it looks like it would be ok, then suddenly screen w/ the white dot in the middle and looping again). Never got close to depleting the built-in storage, so that's not the factor.
Sometimes I can get it to stop by turning it off by holding power down and turning it back on again. It doesn't happen a lot, but it's freakin annoying when it starts.
I don't have honeybar, but am running ADW.
Wow, good to know others who are going through the same issue...I thought I was the only one! I still have the reboot loop issue even after performing a hard reset. For me, the reboot loop only occurs when I'm on a cellular connection. If I'm on wifi or on airplane mode, it doesn't happen. I'm well past the exchange/return policy so this is extremely irritating.
Personally, the most frustrating thing is that my tab will be fully charged at the start of my day, then in my bag for the morning while I'm at work and then, when I take it out to use it, the battery is completely drained because of the reboot loop!!!
I'm hoping an update (ICS?) will fix the issue but I'm not holding my breath for it...
Same issue here. I am rooted, and originally thought the reboot was from Gesture Control app (awesome app!) when hiding navi bar. But after reading this thread, I'm not so sure.
I've only had the reboot loop once, here is my setup when it happened....
-had just unplugged from charger after full charge
-Mobile data was off, Wifi was set to sleep....never when plugged in..
-The device kept rebooting, so I powered off, went into recovery, wiped cache. I also turned off Gesture Control app functions (not sure if this was necessary however). This seemed to stop the reboot loop.
Would be nice if we could keep gathering info on the conditions that cause this, and potentially find a solution. It sucks having a dead tablet because of this issue.
My 7.7 does the same thing. I don't use the tab constantly, but I do notice the reboot on a fairly regular basis. Same symptoms as everyone above, except for me it doesn't go into a loop, it just reboots once with the white dot and then comes back fairly quickly, so not really a full reboot. I don't see the Verizon & Samsung splash screens, just the white dot then the login screen.
Mine is not rooted, has the stock ROM, and does not have any UI enhancing apps or mods. It's pretty much stock other than having applications installed, and nothing that really runs in the background because I have Advanced Task Killer kill auto kill every 30 minutes.
Not that big of an issue for me right now, but would definitely like to see it resolved.
gawd! It doesn't happen a lot, but when it does it's friggin annoying. Yes, it's the white dot and doesn't show the full bootup splash, kinda just goes to the desktop again seems ok for a minute and then boom- black screen w/ dot in the middle and it starts over again.
This last bout was pretty bad and it didn't respond to shutting it completely down by holding the power button and letting it boot again, which has sometimes fixed this in the past when it's looping like this.
Can't tell what is causing it, at first i thought maybe a live wallpaper, the 64GB sandisk microsd card, or a faulty sim (sometimes my tablet says SIM not inserted, even if it is). I tried changing all of those but it still happens. I haven't found a pattern of usage or other type of trigger to make it do this though.
I've only ever experienced this when I tried adding in the mms and dialer app from the GSM 7.7. Otherwise my tab has been rock solid.
Sent from my SCH-I815 using xda premium
I tried posting this in the Sprint thread but haven't gotten any answers yet so perhaps I'll have better luck here. I pasted both posts to show the initial problem and what I did (essentially I factory reset). I'm still having the same problem where my phone will freeze while I'm charging it (about 2-3 times/week) requiring a battery pull. Anybody else seeing this problem or have suggestions on what I should try? Thanks.
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Twice this week my alarm didn't go off (luckily I set a backup today) because sometime throughout the night something happened. When I woke up the phone was frozen on the yellow Sprint Spark startup screen. I needed to pull the battery and everything started up fine. I updated to Lollipop about 2 weeks ago which is where I'm guessing the issues stem from.
Is there anything I should try other than restoring to factory and starting over? I'd prefer to not have to wipe everything from my phone but these issues are becoming problematic. I am not rooted.
Thanks.
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So I ended up doing a factory reset and while the phone certainly started running faster with better battery performance after the reset I'm still having this issue. I would say it occurs 2-3 times a week. It has only occurred overnight which is typically when I charge my phone so I'm pretty sure it is related to being left connected to the charger. The majority of the times I will wake up with a dim yellow Sprint screen and everything else frozen though occasionally the screen will be black with the led notification light red. In both situations the screen will not respond to any button pushes or holds and I need to pull the battery and then everything will start up fine.
Does anybody have any suggestions here on what I should do? I guess I can try and restore one more time and see but I don't really know why it would be different and it is certainly a pain to keep restoring the phone and losing all my settings. I definitely don't want to root now since I believe that voids the warranty and if I can't figure anything out with this I'll certainly be requesting a new phone from Sprint. Before I start dealing with Sprint though I thought I would check here first. Through all my searches on the internet I haven't seen anyone else complaining about this problem.
Thanks.
ks-man said:
I tried posting this in the Sprint thread but haven't gotten any answers yet so perhaps I'll have better luck here. I pasted both posts to show the initial problem and what I did (essentially I factory reset). I'm still having the same problem where my phone will freeze while I'm charging it (about 2-3 times/week) requiring a battery pull. Anybody else seeing this problem or have suggestions on what I should try? Thanks.
-----------------------------------------------------------------
Twice this week my alarm didn't go off (luckily I set a backup today) because sometime throughout the night something happened. When I woke up the phone was frozen on the yellow Sprint Spark startup screen. I needed to pull the battery and everything started up fine. I updated to Lollipop about 2 weeks ago which is where I'm guessing the issues stem from.
Is there anything I should try other than restoring to factory and starting over? I'd prefer to not have to wipe everything from my phone but these issues are becoming problematic. I am not rooted.
Thanks.
--------------------------------------------------------------------
So I ended up doing a factory reset and while the phone certainly started running faster with better battery performance after the reset I'm still having this issue. I would say it occurs 2-3 times a week. It has only occurred overnight which is typically when I charge my phone so I'm pretty sure it is related to being left connected to the charger. The majority of the times I will wake up with a dim yellow Sprint screen and everything else frozen though occasionally the screen will be black with the led notification light red. In both situations the screen will not respond to any button pushes or holds and I need to pull the battery and then everything will start up fine.
Does anybody have any suggestions here on what I should do? I guess I can try and restore one more time and see but I don't really know why it would be different and it is certainly a pain to keep restoring the phone and losing all my settings. I definitely don't want to root now since I believe that voids the warranty and if I can't figure anything out with this I'll certainly be requesting a new phone from Sprint. Before I start dealing with Sprint though I thought I would check here first. Through all my searches on the internet I haven't seen anyone else complaining about this problem.
Thanks.
Click to expand...
Click to collapse
Hi there. I have a Canadian Note 4 (W8) with Bell, and I am having identical issues.
While charging over night, I find my phone stuck on "Samsung" logo, with the bubble animal still running. Holding down the power button does nothing and the only work around is the battery pull. I noticed that it also gets warm (assuming from the screen on time?)
First tried cache wipe - no fix
Factory reset - no fix
Cache wipe again - no fix
Aaaand today I came into work late
jbkmin said:
Hi there. I have a Canadian Note 4 (W8) with Bell, and I am having identical issues.
While charging over night, I find my phone stuck on "Samsung" logo, with the bubble animal still running. Holding down the power button does nothing and the only work around is the battery pull. I noticed that it also gets warm (assuming from the screen on time?)
First tried cache wipe - no fix
Factory reset - no fix
Cache wipe again - no fix
Aaaand today I came into work late
Click to expand...
Click to collapse
Did your issues first start after you upgraded to lollipop?
ks-man said:
Did your issues first start after you upgraded to lollipop?
Click to expand...
Click to collapse
Definitely after the upgrade.
While on KitKat, it never happened (1 month ownership). But after upgrading to lollipop, it has happened 4 times (6 nights since lollipop).
Have you figured anything out with your situation? Woke up this morning to my backup alarm and the Yellow Sprint screen on my phone.
I guess I'll have to try another factory reset and if it still happens try and get a replacement. It just doesn't seem widespread enough of an issue to be a software bug with 5.0.1.
Very frustrated. I did another factory reset but the issue still plagues my device. It still only occurs once or twice a week but when I hear my old clock radio alarm in the morning I know when I look over I'll see the yellow frozen Sprint Spark screen. I am completely out of ideas and guess I will need to have it replaced under warranty. I'm hoping Sprint won't give me a hard time as this will be very hard to demonstrate.
It definitely appears to be a software issue as it never happened before I upgraded to Lollipop but there must be more to it or others would be complaining.
If anybody has ideas please let me know. Thanks.
Response to Note 4 Freeezing while charging
I have found that after turning the quick charge feature off the problem is not happening. Hopefully this is fixed in 5.1
I'm having the same issue even after turning quick charge off..def a lollipop bug, never experienced this on kk.
I know its not the BEST option, but after taking the update to lollipop, sometimes left over kitkat files can make the system poop out. Sometimes a factory reset will take care of the leftovers. But of course, then you have to set your phone up again
If you've tried this or plan to to, let us know the results.
(When i first took the update, my heartrate monitor sensor was always on, so i did a factory reset and it fixed my problem).
Solved with workaround!!!
I faced this "sleep of death" too after updating to Lollipop. I had to pull out the battery almost every time after charging. Very annoying! I noticed though that my phone never froze in my car while charging. Thinking about the difference I realised that I keep my phone awake in the car while charging using Macrodroid (which I love anyway to automise all kinds of things). I made a simple macro which keeps my phone awake while charging and another one that returns the phone to normal while on battery.
While charging: Trigger: Power Connected; Actions: Keep Device Awake enabled & Screen Off, Constraints: None
On Battery: Trigger: Power Disconnected; Actions: Keep Device Awake disabled & Screen Off, Constraints: None
Off course there are alternatives available to Macrodroid that should be able to do the same.
My problems are solved, with and without fast charging. I hope this will help some of you as well.
same problem here
Ive tried turning off fast charging option on the powersaving mode
And also tried the option on developer mode, the "keep device awake while charging"
And even flashing dofferent firmwares from sammobile through ODIN and installed custom roms. These options doesnt resolve the issues on freezing while charging..
I think turnong off your device while charging is the only option..
Im using note4 N910C..
Clasimodo said:
Solved with workaround!!!
I faced this "sleep of death" too after updating to Lollipop. I had to pull out the battery almost every time after charging. Very annoying! I noticed though that my phone never froze in my car while charging. Thinking about the difference I realised that I keep my phone awake in the car while charging using Macrodroid (which I love anyway to automise all kinds of things). I made a simple macro which keeps my phone awake while charging and another one that returns the phone to normal while on battery.
While charging: Trigger: Power Connected; Actions: Keep Device Awake enabled & Screen Off, Constraints: None
On Battery: Trigger: Power Disconnected; Actions: Keep Device Awake disabled & Screen Off, Constraints: None
Off course there are alternatives available to Macrodroid that should be able to do the same.
My problems are solved, with and without fast charging. I hope this will help some of you as well.
Click to expand...
Click to collapse
Thanks a lot, Mate. I'm trying your workaround now. Will report later if it works on my phone. BTW, so, are you sure it is a just a system issue? Definitely, isn't a hardware problem? Did you fix it, after your post -a month ago-, installing, for example, lollipop 5.1.1 or Cyanogenmod 12.1? I'm on 5.0.1, SimpleRom V4. Of course, mi device, N910C, is rooted.
Thanks again.
With lollipop 5.1.1 the problem is solved for me, even without this workaround.
Sent from my SM-N910F using XDA Forums PRO
I'm having similar issues as you guys. I found out that my phone will only perform normally when I charge it with my laptop USB port which I think is around 0.5amps. Anything above that, even a 1amp charger would cause the phone to freeze, reboot and turn off and not turn back on. The phone has been in repair 4 times and the problem is still there. Now every night I'm forced to charge my phone with my laptop which takes an age instead of the fast charger that came out of the box.
Currently my phone is still freezing and rebooting when I'm out and about and the only way I can get it to perform normally is when I plug it into my laptop. This normal functioning would only last whilst the phone is plugged in.
Posting here to see if more exposure would help.
Was wondering if anyone has run into this problem?
The phone was fine, rooted and everything, for a month give or take. Then all of a sudden, today, it started acting weird.
It was fine in the morning and everything, was able to use wifi, check emails, and stuff.
Then BAM, I tried to make a call, it didn't go through for the first 20 seconds or so. Then connected and a message kept popping up saying Phone is stopped or something during and after the call.
So, I restarted the phone. It restarted fine and everything, got past the 2 Samsung screens. Then hit the T-Mobile screen. and has been stuck on the T-Mobile screen for ~30 minutes now and just keeps vibrating.
It's getting quite hot, both front and back.
Any advice? Stupid Samsung making this a closed system so can't pull out the battery.
Can't even turn the phone off, only able to get to Download screen.
Weird problem.
Is there any way to pull the data and stuff off the phone at this point?
I'm thinking of going the factory reset route and do that to see what happens and see if it will fix the problem. It would probably not retain root am I correct and I would have to re-root again?
I could get into download mode and recovery fine.
I have had this issue on both at&t and t-mobile firmwares, but only while rooted.
Best thing to do is to re-flash the stock firmware again(or go to a different firmware if you'd like) but this is the reason I'm currently avoiding root. It soft bricks about a month in and is an easy fix but its annoying.
Was wondering about that too (flashing the stock firmware). But, will it wipe everything I had on there? Will any of my txt msg's and photo's or summat be lost to the ether?
Stupid question, I know, but had to be asked.
Thinking about flashing stock firmware and rooting agin for the sake of being able to do it again lol.
Well, if you flash stock, it does factory reset. That's why I have backups lol all I have to do is log into my Google account and everything is there.
buntobo said:
Posting here to see if more exposure would help.
Was wondering if anyone has run into this problem?
The phone was fine, rooted and everything, for a month give or take. Then all of a sudden, today, it started acting weird.
It was fine in the morning and everything, was able to use wifi, check emails, and stuff.
Then BAM, I tried to make a call, it didn't go through for the first 20 seconds or so. Then connected and a message kept popping up saying Phone is stopped or something during and after the call.
So, I restarted the phone. It restarted fine and everything, got past the 2 Samsung screens. Then hit the T-Mobile screen. and has been stuck on the T-Mobile screen for ~30 minutes now and just keeps vibrating.
It's getting quite hot, both front and back.
Any advice? Stupid Samsung making this a closed system so can't pull out the battery.
Can't even turn the phone off, only able to get to Download screen.
Weird problem.
Is there any way to pull the data and stuff off the phone at this point?
I'm thinking of going the factory reset route and do that to see what happens and see if it will fix the problem. It would probably not retain root am I correct and I would have to re-root again?
I could get into download mode and recovery fine.
Click to expand...
Click to collapse
Did you have security log or security update disabled as that updates and causes weird after affects.
buntobo said:
Posting here to see if more exposure would help.
Was wondering if anyone has run into this problem?
The phone was fine, rooted and everything, for a month give or take. Then all of a sudden, today, it started acting weird.
It was fine in the morning and everything, was able to use wifi, check emails, and stuff.
Then BAM, I tried to make a call, it didn't go through for the first 20 seconds or so. Then connected and a message kept popping up saying Phone is stopped or something during and after the call.
So, I restarted the phone. It restarted fine and everything, got past the 2 Samsung screens. Then hit the T-Mobile screen. and has been stuck on the T-Mobile screen for ~30 minutes now and just keeps vibrating.
It's getting quite hot, both front and back.
Any advice? Stupid Samsung making this a closed system so can't pull out the battery.
Can't even turn the phone off, only able to get to Download screen.
Weird problem.
Is there any way to pull the data and stuff off the phone at this point?
I'm thinking of going the factory reset route and do that to see what happens and see if it will fix the problem. It would probably not retain root am I correct and I would have to re-root again?
I could get into download mode and recovery fine.
Click to expand...
Click to collapse
These two threads describe exactly your issue and solution - http://forum.xda-developers.com/verizon-s7-edge/help/g930t-updates-unroots-overnight-t3426636 and http://forum.xda-developers.com/tmobile-s7-edge/help/rooted-weeks-rebooted-stuck-t-mobile-t3425814
I had the same problem, twice I had a rooted device totally lock up and had to re-do everything. But after disabling the security updates as advised, I'm currently going on two months without a problem.
Hope this helps!
Hi there,
So my galaxy note 4 is having some serious problems for the last couple of days and it's really starting to bother me. I've tried doing everything I can find online so far but to no avail I've had no luck at all. Basically, my phone constantly keeps freezing and restarting. It will crash for quite a period of time then restart itself, crash and restart. It probably crashes and freezes about 80-90 times a day? More if I'm trying to use it of course (It also resets itself when not using it).
I've tried everything, bought a replacement (genuine) battery and not fixed it. Got to the point where I seen online about doing a factory reset so I backed everything up to my computer, started the factory reset and when I was going through the setup of logging into google and samsung account, it continues to crash and freeze all over again. (It crashed & restarted whilst retrieving my apps from google, thus I had to reinstall my apps again manually after I finally got it setup again).
To make matters worse, I cancelled the insurance cover last month and only a few days ago this started happening. I've not dropped the phone or damaged it in anyway, screen is completely perfect too. It just constantly crashes and restarts on it's own. Get a phone call and it crashes, using google maps, crash. It's beyond unusable now. I still have 4 months left of the contract before I'm due an upgrade and I really don't think it will last me that long.
Can someone PLEASE help? Suggestions would be so helpful!!!
Thank you!
P.S Phone isn't rooted, only using Nova Launcher prime.
Sounds like your battery is on its way out. Have you tried a new battery?
Already mentioned in post above
tiguy99 said:
Sounds like your battery is on its way out. Have you tried a new battery?
Click to expand...
Click to collapse
QCube said:
I've tried everything, bought a replacement (genuine) battery and not fixed it.
Click to expand...
Click to collapse
Earlier in the week I had an error I've not seen before. Phone restarted and went to black screen sort of looking at a recovery screen with android logo and in the centre of the screen was the message
"Kernal Panic" with some information on the top. This only has happened the one time and hasn't happened since. Took the battery out and restarted again...
Try hardreset or flash via odin
Krprem said:
Try hardreset or flash via odin
Click to expand...
Click to collapse
How do I go about doing either of these....
Still happening and it's driving me insane, It won't last me until the end of my contract (January)
Its rebooting 80-90 times in ONE day? Good god! Have the phone turned off then. Unnecessary pressure is being put on the phone mate!
Factory Reset isn't going to solve it anyway, its for tiny problems. Your system is somehow messed up badly.
Do what the above member said. Flash a stock ROM via Odin. But before that you need to completely wipe the phone. To completely wipe you need a custom recovery like TWRP. So flash it now, root the phone, then reboot into TWRP and use the Advanced Wipe section to wipe everything (external SD not needed), then reboot the phone in Download mode, and flash the latest stock ROM via Odin.
You are now part of a large group of us having the same issues. Several things have been tried. One thought is that the motherboard is faulty. Replacing it would be expensive. Download the app "wake lock" and set it to partial_wake_lock. Don't ask me why it works, but it does. Apparently the phone goes nuts when the screen tries to go off, the partial lock keeps it from crashing. That makes the phone usable, hopefully a permanent solution will become available. ;( The only time it goes nutty again is if the battery runs down and when I restart, the app is not running. Going back to the back and setting it to partial has allowed me to play games, etc for extended periods of time and no problems. It shouldn't be that way, and I really suspect the marshmallow update and then security update screwed it up, it was fine before that.
QCube said:
Hi there,
So my galaxy note 4 is having some serious problems for the last couple of days and it's really starting to bother me. I've tried doing everything I can find online so far but to no avail I've had no luck at all. Basically, my phone constantly keeps freezing and restarting. It will crash for quite a period of time then restart itself, crash and restart. It probably crashes and freezes about 80-90 times a day? More if I'm trying to use it of course (It also resets itself when not using it).
I've tried everything, bought a replacement (genuine) battery and not fixed it. Got to the point where I seen online about doing a factory reset so I backed everything up to my computer, started the factory reset and when I was going through the setup of logging into google and samsung account, it continues to crash and freeze all over again. (It crashed & restarted whilst retrieving my apps from google, thus I had to reinstall my apps again manually after I finally got it setup again).
To make matters worse, I cancelled the insurance cover last month and only a few days ago this started happening. I've not dropped the phone or damaged it in anyway, screen is completely perfect too. It just constantly crashes and restarts on it's own. Get a phone call and it crashes, using google maps, crash. It's beyond unusable now. I still have 4 months left of the contract before I'm due an upgrade and I really don't think it will last me that long.
Can someone PLEASE help? Suggestions would be so helpful!!!
Thank you!
P.S Phone isn't rooted, only using Nova Launcher prime.
Click to expand...
Click to collapse
Which version is your note 4? verizon? att? tmobile? sprint? etc united states variant? other country? This helps find out if others that are having the same problem are on the same setup as you and more importantly tells me if I'm likely to have a problem with mine getting ready to come. :laugh:
ithehappy said:
Its rebooting 80-90 times in ONE day? Good god! Have the phone turned off then. Unnecessary pressure is being put on the phone mate!
Factory Reset isn't going to solve it anyway, its for tiny problems. Your system is somehow messed up badly.
Do what the above member said. Flash a stock ROM via Odin. But before that you need to completely wipe the phone. To completely wipe you need a custom recovery like TWRP. So flash it now, root the phone, then reboot into TWRP and use the Advanced Wipe section to wipe everything (external SD not needed), then reboot the phone in Download mode, and flash the latest stock ROM via Odin.
Click to expand...
Click to collapse
80-90 times in one day is probably being generous. I've not actually counted how many times it restarts but If I need to use my phone I can guarantee it will be restarting a couple of times. Driving using navigation *Crashes* Inbound phone call *Crashes* get text message *crashes* all followed by the phone restarting. Practically unusable.
phonepie said:
Which version is your note 4? verizon? att? tmobile? sprint? etc united states variant? other country? This helps find out if others that are having the same problem are on the same setup as you and more importantly tells me if I'm likely to have a problem with mine getting ready to come. :laugh:
Click to expand...
Click to collapse
Vodafone UK - Samsung Galaxy Note 4 / SM-N910F running Android 6.0.1
grizzylemon said:
You are now part of a large group of us having the same issues. Several things have been tried. One thought is that the motherboard is faulty. Replacing it would be expensive. Download the app "wake lock" and set it to partial_wake_lock. Don't ask me why it works, but it does. Apparently the phone goes nuts when the screen tries to go off, the partial lock keeps it from crashing. That makes the phone usable, hopefully a permanent solution will become available. ;( The only time it goes nutty again is if the battery runs down and when I restart, the app is not running. Going back to the back and setting it to partial has allowed me to play games, etc for extended periods of time and no problems. It shouldn't be that way, and I really suspect the marshmallow update and then security update screwed it up, it was fine before that.
Click to expand...
Click to collapse
I'm gonna give this a go and hopefully it'll help! Thanks for the advice. Funnily enough, for a couple of months the phone has been prevented from the screen going off. I get a text or a notification and the screen would stay on until I hit the power button to turn it back off. Get a text in the middle of the night and I'd wake up to a boiling hot phone the next day, almost too hot to even keep in the hands. This literally frustrated me beyond belief and had to get a new battery and all sorts of complications. Also you mention the android update which made me think, I NEVER had this issue before I installed the security update for 6.0.1 - I put my money on something really stupid that's sincerely knackered my phone for certain!
While upgrading a phone, especially for major upgrades like from LP to MM, OTA method should always be avoided. You MUST do a clean flash of the ROM, otherwise you are bound to have problems. 80% of time people complain because they didn't flash the ROM cleanly, so whatever you want to do now, do it, but if it doesn't solve it (very likely it won't), then kindly flash the ROM via Odin after a full wipe. And if even that doesn't solve it then its hardware.
QCube said:
80-90 times in one day is probably being generous. I've not actually counted how many times it restarts but If I need to use my phone I can guarantee it will be restarting a couple of times. Driving using navigation *Crashes* Inbound phone call *Crashes* get text message *crashes* all followed by the phone restarting. Practically unusable.
Vodafone UK - Samsung Galaxy Note 4 / SM-N910F running Android 6.0.1
I'm gonna give this a go and hopefully it'll help! Thanks for the advice. Funnily enough, for a couple of months the phone has been prevented from the screen going off. I get a text or a notification and the screen would stay on until I hit the power button to turn it back off. Get a text in the middle of the night and I'd wake up to a boiling hot phone the next day, almost too hot to even keep in the hands. This literally frustrated me beyond belief and had to get a new battery and all sorts of complications. Also you mention the android update which made me think, I NEVER had this issue before I installed the security update for 6.0.1 - I put my money on something really stupid that's sincerely knackered my phone for certain!
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Click to collapse
Thanks for letting me know your version. Hopefully it wont affect mine since mine is US Verizon. But out of curiosity have you checked for even the slightest sticky button? I've had phones where a button started to get tacky and would cause it to keep the screen on or go on and off like what you're saying. May not even feel like a sticky button. Do they all click very responsive? or do any feel like they have a dull thud experience?
phonepie said:
Thanks for letting me know your version. Hopefully it wont affect mine since mine is US Verizon. But out of curiosity have you checked for even the slightest sticky button? I've had phones where a button started to get tacky and would cause it to keep the screen on or go on and off like what you're saying. May not even feel like a sticky button. Do they all click very responsive? or do any feel like they have a dull thud experience?
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Click to collapse
The volume rocker and power button feel really loose but this isn't really something new. Something I have noticed is when I take the cover off the back, the battery barely stays in itself. If holding screen upwards and battery cover off then It doesn't hold the battery which made me possibly think that perhaps the battery does not situate properly and doesn't deliver enough power (or too much) but this was just one of my theories into why the hell my phone is acting this way.
Edit:
Forgot to add I'm running the security patch 01/08/2016
QCube said:
The volume rocker and power button feel really loose but this isn't really something new. Something I have noticed is when I take the cover off the back, the battery barely stays in itself. If holding screen upwards and battery cover off then It doesn't hold the battery which made me possibly think that perhaps the battery does not situate properly and doesn't deliver enough power (or too much) but this was just one of my theories into why the hell my phone is acting this way.
Edit:
Forgot to add I'm running the security patch 01/08/2016
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Click to collapse
Are you able to wedge a folded small piece of paper between the bottom edge of the battery and the phone to make the battery fit tighter? I mean it's not good to have a loose battery. But I can't see how that would cause the screen to stay on. If anything I would think it would cause the phone to shut off or reboot.
QCube said:
80-90 times in one day is probably being generous. I've not actually counted how many times it restarts but If I need to use my phone I can guarantee it will be restarting a couple of times. Driving using navigation *Crashes* Inbound phone call *Crashes* get text message *crashes* all followed by the phone restarting. Practically unusable.
Vodafone UK - Samsung Galaxy Note 4 / SM-N910F running Android 6.0.1
I'm gonna give this a go and hopefully it'll help! Thanks for the advice. Funnily enough, for a couple of months the phone has been prevented from the screen going off. I get a text or a notification and the screen would stay on until I hit the power button to turn it back off. Get a text in the middle of the night and I'd wake up to a boiling hot phone the next day, almost too hot to even keep in the hands. This literally frustrated me beyond belief and had to get a new battery and all sorts of complications. Also you mention the android update which made me think, I NEVER had this issue before I installed the security update for 6.0.1 - I put my money on something really stupid that's sincerely knackered my phone for certain!
Click to expand...
Click to collapse
Let me know how it goes. There are other threads about same issue. Most of us have tried reflashing, wiping everything, custom roms, going back to stock, trying to downgrade, taking out the sim card, taking out the sd card, not having both in at same time, brand new battery, I think even putting the battery in the freezer momentarily, etc. etc. Nobody seems to have had any real luck with it, except those who were under warranty and got a new phone, or are capable and wiling to exchange some hardware. I just find it odd that it happened all of a sudden after updates and recently to many people.. Still, I keep coming here hoping someone will have great news. Mine started with marshmallow, but definitely got worse with the security update.
grizzylemon said:
Let me know how it goes. There are other threads about same issue. Most of us have tried reflashing, wiping everything, custom roms, going back to stock, trying to downgrade, taking out the sim card, taking out the sd card, not having both in at same time, brand new battery, I think even putting the battery in the freezer momentarily, etc. etc. Nobody seems to have had any real luck with it, except those who were under warranty and got a new phone, or are capable and wiling to exchange some hardware. I just find it odd that it happened all of a sudden after updates and recently to many people.. Still, I keep coming here hoping someone will have great news. Mine started with marshmallow, but definitely got worse with the security update.
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Click to collapse
why don't you reflash you device with supported PIT file and stock F.W ?
QCube said:
Hi there,
So my galaxy note 4 is having some serious problems for the last couple of days and it's really starting to bother me. I've tried doing everything I can find online so far but to no avail I've had no luck at all. Basically, my phone constantly keeps freezing and restarting. It will crash for quite a period of time then restart itself, crash and restart. It probably crashes and freezes about 80-90 times a day? More if I'm trying to use it of course (It also resets itself when not using it).
I've tried everything, bought a replacement (genuine) battery and not fixed it. Got to the point where I seen online about doing a factory reset so I backed everything up to my computer, started the factory reset and when I was going through the setup of logging into google and samsung account, it continues to crash and freeze all over again. (It crashed & restarted whilst retrieving my apps from google, thus I had to reinstall my apps again manually after I finally got it setup again).
To make matters worse, I cancelled the insurance cover last month and only a few days ago this started happening. I've not dropped the phone or damaged it in anyway, screen is completely perfect too. It just constantly crashes and restarts on it's own. Get a phone call and it crashes, using google maps, crash. It's beyond unusable now. I still have 4 months left of the contract before I'm due an upgrade and I really don't think it will last me that long.
Can someone PLEASE help? Suggestions would be so helpful!!!
Thank you!
P.S Phone isn't rooted, only using Nova Launcher prime.
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Click to collapse
Aside from the previously proposed wake lock solution, members in the T-Mobile Note 4 threads have experienced limited success with a downgrade to LP from MM.
From my reading, these issues seem to be common across all Snapdragon models, not to say it Exynos is excluded (I don't frequent Exynos threads).
himuslg123 said:
why don't you reflash you device with supported PIT file and stock F.W ?
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Click to collapse
I tried that and it didn't work for me. The only surefire solution is a replacement device, but even then there's no guarantee the device won't start acting up in the future.
pls help stuck in download mode
this is the issue I'm getting...I did a complete data wipe using twrp...now stuck on this screen...cant even push files...device not recognized in adb or fastboot mode....
what to do...??
imgur(dot)com/a/gKPaL
Well a new motherboard was the only thing that fixed it for me, replaced under the 2 year warranty but I had to wait a while for parts. What is interesting is that the phone is much faster, the battery life much better than when it was new. Also it now barely gets warm using google maps - before it got quite hot. It would be very interesting to find out what percentage of Note 4's have been going down with is problem - mine was a fairly early one - was Samsung rushing to beat Apple two years ago and a bad batch of parts used? I don't know -we need some answers on what is the problem to be sure.
Just a personal experience and thus advice, please don't keep flashing bunch of stuffs every other day. The more your eMMC gets used more chance of your phone getting messed up. This is how my Note 3 died, kept flashing this and that, and did the same on Note 4 too, but have now stopped. I don't know whether there's an endurance rating on these eMMCs used or not but this is what I think, I could be wrong, please quote me in that case.
hathertonwood said:
Well a new motherboard was the only thing that fixed it for me, replaced under the 2 year warranty but I had to wait a while for parts. What is interesting is that the phone is much faster, the battery life much better than when it was new. Also it now barely gets warm using google maps - before it got quite hot. It would be very interesting to find out what percentage of Note 4's have been going down with is problem - mine was a fairly early one - was Samsung rushing to beat Apple two years ago and a bad batch of parts used? I don't know -we need some answers on what is the problem to be sure.
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Click to collapse
Wow, that sounds promising. I'm sending mine for replacement, and although I'm not getting a new MB installed, hopefully the incoming unit will be similar in performance to yours.
ithehappy said:
Just a personal experience and thus advice, please don't keep flashing bunch of stuffs every other day. The more your eMMC gets used more chance of your phone getting messed up. This is how my Note 3 died, kept flashing this and that, and did the same on Note 4 too, but have now stopped. I don't know whether there's an endurance rating on these eMMCs used or not but this is what I think, I could be wrong, please quote me in that case.
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Click to collapse
Your reasoning sounds plausible, but my phone suffered similar issues and I only flashed my unit 2-3 times in the 14 months I had it.