Hello
I have just purchased two new galaxy note 4 phones.
I logged in with two different accounts that never had a android phone associated with them before on each phone.
On one phone, after going through initial setup of the phone and entering Google account information it started downloading updates for various software from Google play strait away.
On the the second phone after initial phone setup and logging into Google account, Google play did not update any thing, and when going into "My Apps" in Google play, instead of giving a list of apps that need to be updated, all it showed was "get apps" and "get games".
So, I reset the phone and logged into Google account using the account from the first phone and it started downloading updates strait away.
Further investigation....
I reset the phone many times and every time at initial setup I logged in using different account (some brand new I just created) and found that some accounts stated updating various apps on the phone and some didn't.
This has brought me to the assumption that this is an account problem.
The accounts that would not update the phone all had the same issue, in Google play > My apps it just shows "get apps" and get games".
I went on to removing the bad accounts from "accounts" without a reset of the phone and logged it with a good account (that previously downloaded the updates) and download of updates started automatically.
My question is how do I get those accounts that will not update the phone to update the phone correctly?
I have tested this on both phones with the same results.
I hope I explained the problem properly.
Please advise.
Best regards
Yishai
Related
for some reason since yesterday i cannot add more google accounts to my epic4g?? i stalls for a few minutes then i get "cant establish a reliable data connection to the server. i tried using wifi instead of the internet on my phone, i get the same issue..then i restarted my phone a few times...still the same problems even until today. i had already 4 gmail accounts synced, so i thought i had maxed out...i deleted 1 and tried to readd a new one, same issue...whats worst was i couldnt even get my old one back in there now! anyone having the same issues lately? thanks
I had same issue. Only I had one google and one google account synced through exchange. When I swapped it to a google. Yes first deleting it then re-adding. I got this issue. To make things worse I lost the ability to install apps from market. It took 3 hard resets to then allow me to add 1 google account. After installing all apps I wanted I went ahead and added the other account but not as a google instead as exchange again. Wasn't worth the headache again. No idea why something so simple has become so complex.
Sent from my SPH-D700 using XDA App
What adding new Google Apps account, I getting the message that this account require Google Apps Device Policy to be installed.
I have installed the Google Apps Device Policy. But when I getting to Account selection screen, pressing OK do nothing. It’s not go to next step of setting up the policy and cannot log in.
Anyone solved this issue?
Shay
I got google apps account (not premium, standard only) and it works flawlessly. Could you make second check to make sure that you have mobile access enabled?
I thought I would be the only professional user
I'm searching the hole internet for 3 days now to find people with this problem.
I experience exactly the same issue.
It took me about 10 factory resets to find out that it is an sgs2 issue.
Shame on Samsung.
This Phone is useless for professional users with Google Apps account.
To all who need the Google Apps Device Policy-App:
Please contact the Samsung support at least 10 times a day.
Until they understand that this is a killer-bug
@jsomby
This issue affects only business accounts.
So i was clearing frameworks service on my nexus 4 and nexus 10 to try to force the OTA update. I found out the hard way that this is stupid and can seriously harm stuff.
First of all, i got problems with play store. I got errors when downloading app updates from google play.
After searching for a solution i found that I had to remove my google account from my phone and then add it again. That worked.
However once I updated to 4.3(didnt get the OTA so i used the adb method) the problems came back - it would not sync my primary account.
So i deleted again the account, cleaned framework and google play data.
Now it looks like i seriosuly f* up things. I can log in to google play but all my installed apps are gone (under "my apps")
When i login to the web version, both my nexus 4 and nexus 10 have disappeared from my devices. It only lists my old ones, that i dont have anymore.
Under "all apps" i do still see my app history (incl purchases), so at least some data was saved.
Is there anyhting i can do to
1. link my devices
2. see my installed apps?
Thanks in advance.
-edit: SOLVED!
Here's what happened - by deleting my primary account, a secondary account became the primary one so all app data was linked to that one.
I deleted all other accounts except the primary one, and with that app data was again linked to the primary account.
Do a hard reset.
Sfkn2 said:
Do a hard reset.
Click to expand...
Click to collapse
i really want to avoid clearing all my data.
-edit: SOLVED!
Here's what happened - by deleting my primary account, a secondary account became the primary one so all app data was linked to that one.
I deleted all other accounts except the primary one, and with that app data was again linked to the primary account.
Hello, I'm new here.
I have a brand new galaxy s5. Running stock everything. I set up my Google account and was able to access some features, such as logging into the play store and downloading apps. However I am unable to access the Google play games feature, I also cannot sign into certain apps requiring google+. I have deleted the account and re entered my details. I have even performed a factory reset and still have no luck. I have tried putting my phone in flight mode and then back to normal and even disabling master sync and re-enabling it. How do I fix this problem. The account seems to say syncing for a very long time, everything else seems to work fine. Is this a network problem?
Problem solved
So I figured I wasn't going to receive any advice any time soon, probably because my explanation wasn't too clear but I fixed the issue. As mentioned I tried everything and factory reset and that did not work. The main issue was when I logged into some apps requiring Google+ link such as Clash of Clans, I was unable to sign into link my account. I also realised the Google Play Games app did into work, it just showed blank loading pages for tab.
So here's what I did (Android 5.0 - Galaxy S5 stock):
Go to Settings>Applications>Application Manager>All
Now go to the Google Play Games App then disable the app. This uninstalls the new version of the app that was updated 15th May 2015. Instead you are reverted back to a older version of the app, which works perfectly. Now you will be able to link your accounts requiring Google+/Google Play.
Since Google released the update quite recently, people have experienced the same issue. I am hoping a new update will be available soon so you can update to that and skip this current update and never have to worry about the bug again.
But at least with this fix you can enjoy your Google Play Games.
Which one version of Google Play Games do I have to install?
Since the last hard reset I did, I bought a song on Google Play Music for the first time. So this morning I do a hard reset on my Samsung Galaxy S4 (updated to 5.0.1) and go through the install steps, add my Google account and everything goes fine. Then the phone checks for updates, tells me I have several (which is normal). Then it shows a notification ""Google Play services which some of your applications rely on is not supported by your device Requested by Google Play Music" and I can't access the store anymore. Instead, I'm asked to add my Google account again the same way I would have to if I didn't add it during initial set up.
Thinking this was odd, I tried hard resetting it again to see what it would do and I get the same problem.
What happened? How can I stop this from happening?
OK seems like it's just a question of updating Google Service. The fact that it's not up to date make my phone remove my account it seems.