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4g wont turn on how do i fix this problem?
very carefully.
but first youll have to give more info.
What rom, kernel, modem are you using?. Are you even in a 4g area?
Sent from my SPH-D700 using XDA App
Using SPH-D700-DI18-8G
clockworkmod recovery
When go to settings, wireless and network, 4g settings and click turn on 4g, its says turning on... and says unknown
No matter where tap to turn on 4g it wont turn on
Rom
Im using DI18 Update
Where are you ? Location-wise, are you in a city that is provided 4g ?
I had the exact same problem after receiving a replacement phone from Spint. After spending time on the phone with tech support who couldn't resolve this issue, I went to the sprint store & the tech guy there tried to fix it, but discovered Sprint never turned on the 4g radio! It's seperate for the actual phone & from the 3g service according to him. He also said this is not something they can fix from a store & they had to order me another replacement phone.
So if your phone came like this, then it's an 4G radio issue with Sprint & you need to get your phone swapped 100%.
My phone is stock & came like this out of the box.
Hope this helps
Thanks that sounds about right
I'm in Orlando Florida, 4g is provided out here
The tech guy at Sprint (on the phone) didn't understand the fact that it doesn't matter if you have the actual 4G service or not. If you don't have the service, the icon should still turn on green, then after a few seconds it'll say disconnected, but still stay green. I wasn't able to get to that point though. Also it shouldn't say "unknown" under the 4G from the settings menu, on my new phone it says "turn on 4G", my last phone said "unknown" too.
Start saving any information you might need from the phone you have now, they're gonna want to erase it when you go to the store & they try to fix it 1st. In the end you're gonna get a new 1!
Good Luck!
ant7088 said:
I had the exact same problem after receiving a replacement phone from Spint. After spending time on the phone with tech support who couldn't resolve this issue, I went to the sprint store & the tech guy there tried to fix it, but discovered Sprint never turned on the 4g radio! It's seperate for the actual phone & from the 3g service according to him. He also said this is not something they can fix from a store & they had to order me another replacement phone.
So if your phone came like this, then it's an 4G radio issue with Sprint & you need to get your phone swapped 100%.
My phone is stock & came like this out of the box.
Hope this helps
Click to expand...
Click to collapse
Coming from a Sprint Tech, that answer equates to, "Hey, Sir, I want to sound intellighttp://forum.xda-developers.com/editpost.php?do=editpost&p=9410016ent about the service, but I have no idea what is going on."
The 4G radio is either on or off... e.g. If your phone is turned on, your 4G radio is turned on.. If your phone is on, but 4G is off you either have a defective radio or a detached radio..
If you have a signal, regardless of 3G or 4G, your 4G radio is "activated"... There is no "activation" except your phone's MAC address being registered on the network... Now problems can arise when information is changed from one to the other.. but its not an "activation" like inserting a SIM is an activation...
Don't make claims like "100% exchange" because there is no such thing as "100%" in consumer electronics... Especially based off of the claims of a Tier 1 customer service agent...
4g its not in my area and when I turn it on it goes threw its check. Then the symbol stays on my status bar with blank bars. Under the settings it still says unknown. Sounds like you. When I travel to a 4g area then it connects and then it lists everything. To me it sons like your not in a 4g area
Sent from my SPH-D700 using XDA App
The following is a guide I put together over the course of today about flashing the Samsung Epic 4G to both Cricket and Page Plus. This will work with phones that have bad ESN's (at least, Page Plus and Cricket) -- and with phones that are totally fine and saintly, but maybe you want to go to another carrier for a cheaper rate?
https://docs.google.com/document/d/1E4nNITQnzEoEkkVp4j7k_N_yghvNh_SozuKe3az_Nx4/edit?hl=en_US
In the future, as more information becomes available, I'd like to incorporate other carriers that people are flashing (Metro PCS, Boost), as I find out more. The idea is to build a one-source guide for everything you need from start to finish.
The guide takes you from the very beginning to the very end. PRL's, etc, are all inclusive. I've flashed my Epic to both Cricket and Page Plus successfully -- just like Page Plus's coverage/quality better (and cheaper... but hardly any data -- user Wifi). Even if you don't want to flash, it still has useful things like unlocking your phone for use on any carrier that will take it.
Any comments/suggestions are greatly appreciated.
Just as a note, I'm no longer involved in the Epic community. I migrated on to a newer device. http://forum.xda-developers.com/showpost.php?p=34802383&postcount=72 If you need any help, I will still be available through PM's to the best of my ability.
The HA/AAA shared secrets for Page Plus are not "vzw", trust me. I'm running with full 3G on Page Plus right now and after many late nights I realized the only way to get it was a temporary clone to a Verizon phone so that I could get the proper keys through OTA programming. Unfortunately posting a guide to that would probably get XDA on my/your ass. With the "vzw" password you will technically get 3G but it will be throttled to 1xRTT speed (about .1 Mbps). I don't know if the same is true for cricket or not...
Nevertheless I'm sure someone out there will very much appreciate the time and effort you put into this; props!
So using this guide i can unlock the epic meaning ill still be on sprint, but if i suddenly wanted metro i can just take it to the store and have em flash it?
Sent from my SPH-D700 using XDA Premium App
I request a stickey
I haven't flashed to Metro, but if I can find someone that supports all the features I want, I may give it a shot and write a guide. Does Metro support bad ESN's? (Long story short, got scammed by a Samsung Epic on CraigsList, Sprint said ESN was clear, but is still linked to scammer's account, who refuses to remove, etc, and commit insurance fraud... Talked to insurance and he's in jail now, apparently, but phone will probably be forever blacklisted on Sprint).
Currently, I'm trying to find a provider who can give Google Voice support and Data... MMS I'm not so concerned about. Page Plus is my only "good" option now (a step above cricket, but limited data). Any thoughts? Metro PCS apparently doesn't support Houston, TX when I try to find a plan, either.
EDIT: I may try to give Cricket another go. I've been reading a little bit more and have learned a bit about making Cricket work. Would be nice to try the $45 plan on Cricket to save some $$$. I've talked with some people who claim MMS and Google Voice CAN happen, but it's a little more tricky. Will let you know as I figure it out (must wait a month to not lose $30 from PagePlus).
im confused i dont have these MDN and MIN and your guide says i should have gotten them when i got the phone? is this from sprint and am i supposed to call?
also i got the phone replaced by another epic today. the phone kept trying to auto activate. it still is trying to autoactivate. i swapped the epic out for a nexus the other day. what should i do. if you can pm me and talk over the phone that would be great. my mom is going to new york wednesday and i want to pageplus this phone before she leaves.
I've gotten a couple PMs regarding the HA/AAA keys so I'm going to say this. I would gladly provide them for you guys but that's just not how it works. The keys change every time I (re)activate. They are probably tied to the time and the MEID of the phone, possibly more than that. My keys wouldn't do any of you any good.
It sucks, but the only way that I know to get them is to use a Verizon phone.
duh ask from carrier. now i followed all the steps including the manual update because auto won't happen. afterwards i autoupdated but it aint working? or am i supposed to buy airtime now?
not getting any help. please someone
i completed all the instructions and i can't dial out. i have a triangle at the top. when i call pageplus they are asking for a esn. what the heck am i supposed to do
What happens when you try to dial out? Have you bought/activated your service yet?
yesh i just activated a service using crap motorola. the prl on the page gave me a triangle on the bar i switched it to an older modified one for sprint. when i dial out i get the message welcome to verizon wireless your mobile number is not active or ....
---------- Post added at 05:13 PM ---------- Previous post was at 05:04 PM ----------
Poryhack said:
What happens when you try to dial out? Have you bought/activated your service yet?
Click to expand...
Click to collapse
i switched back to the prl on his thread. i wonder if he switched the prls from cricket to pageplus on accident? this sucks i been working all day got school soon and no help for my mom. ahh
So, the PRL isn't working for you, eh? The PRL for Page Plus is 51--- something -- Cricket is 42700.
Are you sure that your phone is unlocked? Are you sure you're reading from phone to get current settings before writing PRL, phone number, etc, back to the phone? (it should prompt you for your MSL -- which should now be 000000) Then make sure you fill out the data correctly. You should be able to get your MIN/MDN by asking for them from Page Plus. I openly told the rep on the phone I was trying to flash the phone myself and he gave me all of the information (and then a little bit more -- unfortunately, not the HA/AAA secret). I was actually originally using my Motorola Droid and asked them to try putting ONE OTHER phone on, to test it out (my Epic). Long story short, it did.
Page Plus uses Verizon's towers -- so it's OK if you're getting that. My phone apparently "roams" as well, but I have yet to have any issues. It's just what shows up.
I've heard that Cricket (prior carrier) can be configured to work 100% with the Samsung Epic for the $45 plan. When my month of minutes runs out, I'll try swapping back and seeing what all I can do... I learned a lot while working on this, so I think I have a little more expertise on this. Prior, I had never unlocked my device, so auto-activation never worked with Cricket! Eeek!
Anyway I will of course write something up about that.
terinfire said:
So, the PRL isn't working for you, eh? The PRL for Page Plus is 51--- something
yup its 51529... in short it was shiet
Are you sure that your phone is unlocked? yes
Are you sure you're reading from phone to get current settings before writing PRL, phone number, etc, back to the phone? yup(it should prompt you for your MSL -- which should now be 000000)
Then make sure you fill out the data correctly. You should be able to get your MIN/MDN by asking for them from Page Plus. I openly told the rep on the phone I was trying to flash the phone myself and he gave me all of the information (and then a little bit more -- unfortunately, not the HA/AAA secret). I was actually originally using my Motorola Droid and asked them to try putting ONE OTHER phone on, to test it out (my Epic). Long story short, it did.
Page Plus uses Verizon's towers -- so it's OK if you're getting that. My phone apparently "roams" as well, but I have yet to have any issues. It's just what shows up.
I've heard that Cricket (prior carrier) can be configured to work 100% with the Samsung Epic for the $45 plan. When my month of minutes runs out, I'll try swapping back and seeing what all I can do... I learned a lot while working on this, so I think I have a little more expertise on this. Prior, I had never unlocked my device, so auto-activation never worked with Cricket! Eeek!
Anyway I will of course write something up about that.
Click to expand...
Click to collapse
cool. i will stick to sero truly duly unlim 4g wimax. anyways. roaming is normal? where did you get the prl? i am using an older prl i found online. i was getting the message you might be charged for roaming prior to each call.
I do not get that message for my PRL. If I remember correctly, PRL's are just how your phone knows which tower to connect to. I've heard they vary based on where you live. In any case, since PP offers nationwide coverage, I'm not thinking I'm roaming and no charges have shown on my phone yet.
terinfire said:
I do not get that message for my PRL. If I remember correctly, PRL's are just how your phone knows which tower to connect to. I've heard they vary based on where you live. In any case, since PP offers nationwide coverage, I'm not thinking I'm roaming and no charges have shown on my phone yet.
Click to expand...
Click to collapse
yeah that's what i am guessing. i flashed different prl's and i still get the same message. can you please check to see if the prl wasn't switched or renamed incorrectly or better yet can you give me the source? prl's get updated and i have an older one. too bad my parents already left for new york i hope everything works out well for them
Poryhack said:
What happens when you try to dial out? Have you bought/activated your service yet?
Click to expand...
Click to collapse
yeah its activated. i had your prl when i activated it and i was getting the roaming message per call. there was the roaming signal on the signal bar throughout. i switched the prl and it went away.
can you check the prl out and the source can you pm it?
Newbie question. I have an unactivated sprint epic. I can't seem to get QPST to recognize the phone. The phone shows up as a modem in the device manager but QPST appears to see something connected but doesn't see the phone as modem. I've rebooted and switched USB ports as well. Any ideas on what could be wrong?
Reboot
Keep. Trying its a pain
feihoon said:
Newbie question. I have an unactivated sprint epic. I can't seem to get QPST to recognize the phone. The phone shows up as a modem in the device manager but QPST appears to see something connected but doesn't see the phone as modem. I've rebooted and switched USB ports as well. Any ideas on what could be wrong?
Click to expand...
Click to collapse
Do you have the drivers for the Samsung Epic 4G installed for sure? What OS? May want to potentially try running as an Administrator, just in case (I don't have this issue, but I know some folks at MS have told me their hardware-heavy programs don't work when they aren't in Admin mode).
Make sure to uncheck the box in QPST about diagnostic/etc ports. Just enable all the ports you can in QPST Configuration and you should hopefully see it.
Are you absolutely sure it shows up as a Samsung Modem?
terinfire said:
Do you have the drivers for the Samsung Epic 4G installed for sure? What OS? May want to potentially try running as an Administrator, just in case (I don't have this issue, but I know some folks at MS have told me their hardware-heavy programs don't work when they aren't in Admin mode).
Make sure to uncheck the box in QPST about diagnostic/etc ports. Just enable all the ports you can in QPST Configuration and you should hopefully see it.
Are you absolutely sure it shows up as a Samsung Modem?
Click to expand...
Click to collapse
I am using XP. Under Device Manager -> Modems, it reads "Samsung Mobile Modem #2". I also installed the drivers from the Samsung support site. For ports, QPST reads "COM5-USB/QC Data Modem" in the "Add New Port" window with the box unchecked. In the "Ports" window it reads "No Phone" under the "Phone" column.
Thanks
Yesterday I bought a $50 starter pack from Verizon prepaid to get a sim card because my last phone didn't use a Sim. So I go to the store to get help activating it. They told me that I'd need to call cs because they didn't provide support for prepaid. So I called & everything went well until the tech had me to restart the phone & try o make a call. All I got was a notice to reboot my phone because there was an error. So the cs guy transferred me to tech support where I spent almost 2 hours on the phone with a lady that wasn't able to get the phone working. She kept telling me the phone wasnt in the system, even though the 1st guy added it with no problem. She then wrote up a ticket to escalate the issue to an advanced department & says they should figure something out in 48hrs. In the meantime I asked if I whould be credited these 3 days that I paid for & won't actually have service, answer: no. Smh.
Additional info my phone now shows the Verizon network & level of service in status bar. However it sometimes says no sim, emergency calls only.
If anyone has any suggestions at all as to what I can do or say to them to get this fixed it would be greatly appreciated. Thank you in advance!
Did you try to do it online ? The website will see the imei number and should let you add it.
Sent from my XT1575 using Tapatalk
I tried doing it online first & when that didn't work I called. I've still not heard anything from the uber tech ppl @ Verizon. The lady I spoke with didn't give me the ticket #, blue I'm wondering if it was actually submitted.
This may or may not help, but I had a time trying to get my XPE activated on VZW last week. I tried to activate it online, on the phone with Verizon, at a Verizon store and finally at Best Buy. The only reason the Best Buy guy helped me is that he and his roommate had recently bought one so he knew it would work.
I think in the end what it was is that the I and others were putting in the IMEI instead of the MEID. The IMEI is one digit longer and you need to use the shorter number. The guy at Best Buy said something to that effect in passing, but I did not follow up with him on it. Try using the MEID by going to About Phone->Status->IMEI Info and using the MEID for activating.
Another thing to note - if you get the MEID by typing in *#06# into the dialer keypad, it brings up the longer number, even though it says it is the MEID, it is really showing you the IMEI. Hopefully this helps someone.
I'm glad to hear you were able to get yours activated! Trying the MEID is a good suggestion, but it didn't work. That's the # requested when you try to activate online. I'm going to spend a few hours on the phone with tech support today & see if they have figured out a solution.
Maybe try calling back at a different time. I was SO reluctant to buy this phone only because I KNEW I’d end up having to call Verizon and deal with the support line. Amazingly, the first lady I talked to knew exactly what phone I was using and got it working in seconds. I'm on unlimited & she did her due diligence in trying to convert me to a different plan (unsuccessfully).
My connection and speed has been miserable at best though… My APN settings were on global, I switched it to CMDA 2 days ago, the connection has gotten faster/better. It's still unreliable though, I don't think I live in an area THAT saturated with Verizon customers... still trying to find a solution for constant/good connection/speeds. I’m not doing anything that would put me in the throttled group either… just slow-garbage connection. Not completely happy with the phone yet. *Completely stock.
Edit: By "I" I mean, "My wife's". This phone was my attempt to convert her from Apple and this situation isn't helping at all.
The trick is to activate the sim card, then put it in the MXP. If you can borrow someone's Verizon phone (i.e. They put their sim in your MXP to free their phone) then you should have no problem getting Verizon to activate a free and clear Verizon phone. Once activated just swap sims back.
I buy/sell/trade phones all the time (had my sim in 3 today). The only time I've had an issue activating on Verizon is when I messed up my sim and only had a Sprint/unlocked Nexus 6 to use at the moment. It took me hours to get a tech to activate. Finally he pulled up an old IMEI from my account and used that phone to activate my sim.
Sent from my XT1575 using Tapatalk
I had trouble activating on prepaid aswell a store was nice enough to give me a sim card and I called and it took 2 representatives to activate and an old galaxy s3 meid I had laying around for some reason.
Jodsfk421 said:
Maybe try calling back at a different time. I was SO reluctant to buy this phone only because I KNEW I’d end up having to call Verizon and deal with the support line. Amazingly, the first lady I talked to knew exactly what phone I was using and got it working in seconds. I'm on unlimited & she did her due diligence in trying to convert me to a different plan (unsuccessfully).
My connection and speed has been miserable at best though… My APN settings were on global, I switched it to CMDA 2 days ago, the connection has gotten faster/better. It's still unreliable though, I don't think I live in an area THAT saturated with Verizon customers... still trying to find a solution for constant/good connection/speeds. I’m not doing anything that would put me in the throttled group either… just slow-garbage connection. Not completely happy with the phone yet. *Completely stock.
Edit: By "I" I mean, "My wife's". This phone was my attempt to convert her from Apple and this situation isn't helping at all.
Click to expand...
Click to collapse
Verizon can't legally throttle you based on your unlimited data and/or monthly usage. They can and will, however, throttle you if you're in a congested area. Every time we go to sporting events, shows, or any type of big event where hundreds of phones are pinging the same tower my service crawls. At my home (in the country) I don't even use WiFi because my phone runs circles around my 60 MBPS Charter WiFi (which rarely/never sees 60 MBPS).
Do you live in the city, an apartment, anywhere that's congested?
Also, in case you weren't aware your bill will be going up $20 per line for every unlimited line not currently under contract. The cut off to get under contract was 11/15 so my 2 lines will cost me an extra $40 on my next billing cycle.
EDIT - Not sure of the legality of them throttling unlimited users but Verizon did try to implement that. They caught so much flak from users and the FCC, they opted to increase monthly charges and only throttle the top 1% of data users on any given tower during periods of heavy use.
Sent from my XT1575 using Tapatalk
Had the same exact problem last weekend. Tried to do it online...wouldn't work. Went into the Verizon store and they couldn't do it either. They activated the sim in another phone, set up the account, then moved the sim to my phone and then ported my phone number over. Took almost two hours to get onto a prepaid plan.
This is only a problem if it's a new account/sim card. If you are pulling a sim from a previous phone, it goes smoothly.
magentacat said:
Yesterday I bought a $50 starter pack from Verizon prepaid to get a sim card because my last phone didn't use a Sim. So I go to the store to get help activating it. They told me that I'd need to call cs because they didn't provide support for prepaid. So I called & everything went well until the tech had me to restart the phone & try o make a call. All I got was a notice to reboot my phone because there was an error. So the cs guy transferred me to tech support where I spent almost 2 hours on the phone with a lady that wasn't able to get the phone working. She kept telling me the phone wasnt in the system, even though the 1st guy added it with no problem. She then wrote up a ticket to escalate the issue to an advanced department & says they should figure something out in 48hrs. In the meantime I asked if I whould be credited these 3 days that I paid for & won't actually have service, answer: no. Smh.
Additional info my phone now shows the Verizon network & level of service in status bar. However it sometimes says no sim, emergency calls only.
If anyone has any suggestions at all as to what I can do or say to them to get this fixed it would be greatly appreciated. Thank you in advance!
Click to expand...
Click to collapse
First of all the Pure may not work for pre-paid but it definitely works for post paid. However if you have it working then OK. As for your other issue try changing Settings > under Wireless & networks choose "More" > Cellular networks > Preferred network type > choose LTE/CDMA.
I used to leave mine on Global all the time until a few weeks ago I started getting a message similar if not the same as yours. Everything still worked OK but the error message would not go away no matter what I did...until I stopped using Global. Now I have not tested it recently to see if Global would work again but from reading about the Global setting it is really for when you are "global" that is, out of the country and roaming for a signal that can be used. While here in the USA as long as you have a decent signal for LTE/CDMA then no need for the phone to even try to connect. It should just do so automatically. Give it a try and report back.
Hey guys,
I'm here because my Mom recently switched to Tmobile and while things do work, she is having an issue with dropped calls. The APNs are set correctly, she has data service, I've set the "network mode" to LTE/GSM so it shouldn't be trying to connect to the CDMA network. What could be causing this? She's about ready to buy a new phone, but I know there has to be a solution to this. The phone works, and granted it's her phone not mine so I can't say for sure exactly what's going on when it happens but she claims it happens ALL the time (7 dropped calls in a single conversation with someone) and I can't imagine why it would/should happen at all. What's the solution here? I'd like to keep her on stock firmware if possible, but if necessary I can either root and/or flash cyanogenmod.
If it were my phone I'd first root, try that, see how it goes, then try CM, see if that does it... but she's not going to put up with that back and forth and repeated wipes. She's just going to get annoyed and buy a new phone despite the one she has being just fine. It MUST be somewhere in the software. I'm not sure if it's trying to switch to CDMA before realizing it can't, or if maybe it has something to do with VoLTE trying to kick in and connect to Verizon.
I'm pretty proficient with this stuff (been modding my Nexus' for years) so I can follow directions pretty easily, but I do need a pointer in the right direction because I can't figure out what's going on with this custom Verizon crap... Thanks!
Probably a non-issue, but is her cell signal strength really low?
We recently did the same thing - moved Verizon S5 to T-Mobile, but my wife has had no dropped calls. Her signal actually is better on TMO than VZW (hence the switch). Our TMO rep set the APN and network mode like you mentioned, so that shouldn't be your issue.
Verizon VoLTE shouldn't be a problem either since you have a TMO SIM, its not even connection to the CDMA towers.
Hello,
I am new to this site, and have a burning question I am trying to find an answer for.
So AT&T has been my carrier since about 2014. In July of 2019, I purchased an unlocked S8 from Amazon for about $350 Description says it is: Samsung Galaxy S8 64GB Factory Unlocked Smartphone - US Version (Midnight Black) - US Warranty - [SM-G950UZKAXAA]. In the settings, the model number is listed as: SM-G950U1.
Recently, I received a message from AT&T saying that they are shutting down their 3G network in February of 2022, and that my phone will no longer work on their network. I went into one of their stores and showed them that my phone operates on LTE, but I was told that is for data only and voice operates on 3G. I could not remember the VoLTE name at the time, but mentioned that my phone had the capability to operate on LTE. They refused to go thru settings with me, and told me that my phone will stop working in February. Period. End of story. Also, I was told the same thing that the message states, that they are sending me a new phone and will be deactivating my phone after 30 days.
Now some of my friends are laughing at me saying, "Dang free phones!" But I do not want a 5G phone (which is obviously what they are sending). I have my reasons and this is not what I wish to discuss here.
The issue is... I love my telephone!! It does exactly what I want, and I don't need anything new. Not to mention that I paid for it entirely, with no subsidy from AT&T. I specifically bought it unlocked with intentions of avoiding contracts and having the ability to switch carriers if I so choose.
I am pretty sure that I saw VoLTE mentioned in my settings a while back. But now a search on my phone finds nothing. I assume a firmware update hid this info from me.
So... what gives? Does anybody here know if this particular device can make/receive voice calls using VoLTE - on AT&T (or any other carriers) - simply by changing settings in the phone? Do I have any options to make my phone continue to operate as intended? With any carrier?
Sorry for the long post. Any advice would be greatly appreciated.
Sincerely,
Steve
willnotbecontrolled said:
Hello,
I am new to this site, and have a burning question I am trying to find an answer for.
So AT&T has been my carrier since about 2014. In July of 2019, I purchased an unlocked S8 from Amazon for about $350 Description says it is: Samsung Galaxy S8 64GB Factory Unlocked Smartphone - US Version (Midnight Black) - US Warranty - [SM-G950UZKAXAA]. In the settings, the model number is listed as: SM-G950U1.
Recently, I received a message from AT&T saying that they are shutting down their 3G network in February of 2022, and that my phone will no longer work on their network. I went into one of their stores and showed them that my phone operates on LTE, but I was told that is for data only and voice operates on 3G. I could not remember the VoLTE name at the time, but mentioned that my phone had the capability to operate on LTE. They refused to go thru settings with me, and told me that my phone will stop working in February. Period. End of story. Also, I was told the same thing that the message states, that they are sending me a new phone and will be deactivating my phone after 30 days.
Now some of my friends are laughing at me saying, "Dang free phones!" But I do not want a 5G phone (which is obviously what they are sending). I have my reasons and this is not what I wish to discuss here.
The issue is... I love my telephone!! It does exactly what I want, and I don't need anything new. Not to mention that I paid for it entirely, with no subsidy from AT&T. I specifically bought it unlocked with intentions of avoiding contracts and having the ability to switch carriers if I so choose.
I am pretty sure that I saw VoLTE mentioned in my settings a while back. But now a search on my phone finds nothing. I assume a firmware update hid this info from me.
So... what gives? Does anybody here know if this particular device can make/receive voice calls using VoLTE - on AT&T (or any other carriers) - simply by changing settings in the phone? Do I have any options to make my phone continue to operate as intended? With any carrier?
Sorry for the long post. Any advice would be greatly appreciated.
Sincerely,
Steve
Click to expand...
Click to collapse
Same issue with crickett (att).
got that txt msg, recently maybe december there was a firmware update that greyed out my network settings and hid some items.
i cant even change my prefered network, 3g 4g lte etc, its locked..
I have the 950u1 also
HOWEVER I have a s8 950U that I think has all these unlocked.
Im going to backup and odin flash the U firmware to the UI and see if it works.
Thats bull**** about doing this. greedy ****s..
I go with somone else if I have to.
willnotbecontrolled said:
Hello,
I am new to this site, and have a burning question I am trying to find an answer for.
So AT&T has been my carrier since about 2014. In July of 2019, I purchased an unlocked S8 from Amazon for about $350 Description says it is: Samsung Galaxy S8 64GB Factory Unlocked Smartphone - US Version (Midnight Black) - US Warranty - [SM-G950UZKAXAA]. In the settings, the model number is listed as: SM-G950U1.
Recently, I received a message from AT&T saying that they are shutting down their 3G network in February of 2022, and that my phone will no longer work on their network. I went into one of their stores and showed them that my phone operates on LTE, but I was told that is for data only and voice operates on 3G. I could not remember the VoLTE name at the time, but mentioned that my phone had the capability to operate on LTE. They refused to go thru settings with me, and told me that my phone will stop working in February. Period. End of story. Also, I was told the same thing that the message states, that they are sending me a new phone and will be deactivating my phone after 30 days.
Now some of my friends are laughing at me saying, "Dang free phones!" But I do not want a 5G phone (which is obviously what they are sending). I have my reasons and this is not what I wish to discuss here.
The issue is... I love my telephone!! It does exactly what I want, and I don't need anything new. Not to mention that I paid for it entirely, with no subsidy from AT&T. I specifically bought it unlocked with intentions of avoiding contracts and having the ability to switch carriers if I so choose.
I am pretty sure that I saw VoLTE mentioned in my settings a while back. But now a search on my phone finds nothing. I assume a firmware update hid this info from me.
So... what gives? Does anybody here know if this particular device can make/receive voice calls using VoLTE - on AT&T (or any other carriers) - simply by changing settings in the phone? Do I have any options to make my phone continue to operate as intended? With any carrier?
Sorry for the long post. Any advice would be greatly appreciated.
Sincerely,
Steve
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press phone icon, then top right corner hit the 3 vertical dots.
select settings and it should be in there if you havent updated lately... they ****ed us and locked out network and volte settings.
djmdesign said:
Same issue with crickett (att).
got that txt msg, recently maybe december there was a firmware update that greyed out my network settings and hid some items.
i cant even change my prefered network, 3g 4g lte etc, its locked..
I have the 950u1 also
HOWEVER I have a s8 950U that I think has all these unlocked.
Im going to backup and odin flash the U firmware to the UI and see if it works.
Thats bull**** about doing this. greedy ****s..
I go with somone else if I have to.
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Please let me know if this works. I thought about doing the same thing, but have not gotten around to trying it. In theory, it sounds like a solid plan. But I have a couple of concerns.
During a recent phone call, AT&T told me their system has flagged my IMEI and that my phone will stop working very soon. So, if the system flagged an IMEI as an unsupported device, will it even matter which firmware is installed? Or will their system just deactivate the phone at some point?
Second, if you install the 950U firmware in place of the 950U1, will the device become carrier locked at this point? That would really suck if it did.
BTW, I was able to lock preferred network to “LTE only” by dialing *#*#4636#*#* and entering Device information screen. Unfortunately, my phone would not complete a call when using LTE only setting. VoLTE provisioned toggle is greyed out, along with others. Seems to me that if a guy could self provision VoLTE, this would solve the issue.
I called AT&T tech support and spent 45 minutes trying to get them to provision VoLTE, but they could not, or would not do it. At first, they kept telling me that my phone is a 3G phone. I argued that I could change the radio to “LTE only” and that my sim card status showed LTE for “mobile voice network type”, which proves that the phone is indeed LTE capable for voice calls - but that it will not complete a call because it is not provisioned to do so. Eventually they told me that their system would not allow them to provision VoLTE for me, since it is flagged as an unsupported device. Which leads back to the first part of this post.
I also found some stuff on reddit about putting the phone into “engineering mode” and something about a Samsung tool that unlocks additional dialer codes. Have not tried this, tho.
At this point, I am just completely fed up with AT&T for this whole S8 situation, as well as other unrelated issues. I will most likely switch carriers for principle’s sake, even though I know other carriers play similar games.
Anyway, I am interested in whether or not you find a solution and would very much like to hear about it. Thank you for the response!!
willnotbecontrolled said:
Please let me know if this works. I thought about doing the same thing, but have not gotten around to trying it. In theory, it sounds like a solid plan. But I have a couple of concerns.
During a recent phone call, AT&T told me their system has flagged my IMEI and that my phone will stop working very soon. So, if the system flagged an IMEI as an unsupported device, will it even matter which firmware is installed? Or will their system just deactivate the phone at some point?
Second, if you install the 950U firmware in place of the 950U1, will the device become carrier locked at this point? That would really suck if it did.
BTW, I was able to lock preferred network to “LTE only” by dialing *#*#4636#*#* and entering Device information screen. Unfortunately, my phone would not complete a call when using LTE only setting. VoLTE provisioned toggle is greyed out, along with others. Seems to me that if a guy could self provision VoLTE, this would solve the issue.
I called AT&T tech support and spent 45 minutes trying to get them to provision VoLTE, but they could not, or would not do it. At first, they kept telling me that my phone is a 3G phone. I argued that I could change the radio to “LTE only” and that my sim card status showed LTE for “mobile voice network type”, which proves that the phone is indeed LTE capable for voice calls - but that it will not complete a call because it is not provisioned to do so. Eventually they told me that their system would not allow them to provision VoLTE for me, since it is flagged as an unsupported device. Which leads back to the first part of this post.
I also found some stuff on reddit about putting the phone into “engineering mode” and something about a Samsung tool that unlocks additional dialer codes. Have not tried this, tho.
At this point, I am just completely fed up with AT&T for this whole S8 situation, as well as other unrelated issues. I will most likely switch carriers for principle’s sake, even though I know other carriers play similar games.
Anyway, I am interested in whether or not you find a solution and would very much like to hear about it. Thank you for the response!!
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Hi, I'm Newbie around here. I'd like to share my experience with ATT and my beloved S8+ this past few months:
Much like you and many others I started receiving texts from ATT by mid 2021 saying my phone would not work after Feb '22. Yes, every time they suspended my line I wasted 30~ 40 mins on the phone, listening how they would insist my S8+ was a 3G phone. It didn't matter that I offered to send them screenshots of my device showing the "VoLTE option" and "4G LTE" while both in the USA and Mexico. Thing is, they only based their saying on a st....id whitelist and all the reps are just talking heads.
I use an S8+ international version which is NOT on the dreaded list. and I am on the 300/year prepaid plan which allows roaming between Mexico and USA with no 50/50 usage limit.
I bought this phone on amazon for 350-ish bucks a couple of years ago and I love it!
I have to cross the Mexico/USA border very frequently and I need two separate numbers one on each country for business reasons so dual sim is a must. On the other hand, I receive lots and lots of phone calls while driving, this made me crave for android 8.1 when call recording was allowed by google, not the case anymore. None of these 2 features are available on the S8/S9 US based phones. I do not need 5G, I do not use social media nor watch videos on my phone but do get to use Pandora, Spotify, MLB radio and so on......... Enter SM-G955F/DS. I was able to change Samsung's CSC code to Israel so call recording is active for all those notes I cannot write down while driving and I get to carry just one device with 2 separate numbers thanks to a dual sim.
Ok, so back to my phone not being on the f... list :
Around Feb 10th, I got yet another email and SMS telling me it was my last opportunity to change or I MAY be disconnected after 2/22/22 ( funny choice of date huh?). I noticed that words on email and text messages had been changed from WILL NOT on Jul/2021 to MAY NOT work on Feb/2022. Since I know for a fact that my phone is VoLTE capable, I figured my S8+ would work as long as AT&T did not intentionally disconnected my line.
So, I took a crappy phoenix ATT phone and updated it's IMEI on my account via the ATT prepaid webpage. After getting "approval" from ATT's system, I put the SIM card in and used it for a full weekend. After that, I put the SIM card back to my S8+ and it is still going strong to date.
Today is March 1st, and I have been weary of ATT sneaking me out of their system but fortunately it has not happened yet. Needless to say, I have not updated my S8's IMEI on ATT's webpage and do not intend to do so.
Now, This "proves" that my phone is indeed capable of using VoLTE and HD , and all those things ATT said it would not do is just plain B.S.. if they disconnect me down the road I would definitely move to T Mobile although I would have some issues with the 50/50 international roaming and I still have 8 months left on my prepaid annual plan with ATT so, keeping my fingers crossed.
AT&T just wants to make more money out of selling new 5G devices while getting rid of their stocked 4G phones.
I wouldn't mind if they just plain out stated " If you do not buy from ATT then ATT will not support your device and will not sell service to you" then again, it would probably be a PR nightmare for them although they do that for WIFI calling anyways.
Ain't it funny how 2/22/22 is coincidentally a paycheck's time ( 2 weeks) after a new flagship phone (S22) was made available for purchase ?
Anyways, enough for ranting and conspiracy theories lol...
I have taken out and put back to my S8+ the SIM card two times in the past 9 days after 2/22/22 and my service is still in good standing.
Maybe if you got a new replacement phone that you don't like, you may swap back your SIM card and it MAY work just like mine is even if it is NOT ON THE INFAMOUS WHITE LIST.
Oldschoolguy said:
Hi, I'm Newbie around here. I'd like to share my experience with ATT and my beloved S8+ this past few months:
Much like you and many others I started receiving texts from ATT by mid 2021 saying my phone would not work after Feb '22. Yes, every time they suspended my line I wasted 30~ 40 mins on the phone, listening how they would insist my S8+ was a 3G phone. It didn't matter that I offered to send them screenshots of my device showing the "VoLTE option" and "4G LTE" while both in the USA and Mexico. Thing is, they only based their saying on a st....id whitelist and all the reps are just talking heads.
I use an S8+ international version which is NOT on the dreaded list. and I am on the 300/year prepaid plan which allows roaming between Mexico and USA with no 50/50 usage limit.
I bought this phone on amazon for 350-ish bucks a couple of years ago and I love it!
I have to cross the Mexico/USA border very frequently and I need two separate numbers one on each country for business reasons so dual sim is a must. On the other hand, I receive lots and lots of phone calls while driving, this made me crave for android 8.1 when call recording was allowed by google, not the case anymore. None of these 2 features are available on the S8/S9 US based phones. I do not need 5G, I do not use social media nor watch videos on my phone but do get to use Pandora, Spotify, MLB radio and so on......... Enter SM-G955F/DS. I was able to change Samsung's CSC code to Israel so call recording is active for all those notes I cannot write down while driving and I get to carry just one device with 2 separate numbers thanks to a dual sim.
Ok, so back to my phone not being on the f... list :
Around Feb 10th, I got yet another email and SMS telling me it was my last opportunity to change or I MAY be disconnected after 2/22/22 ( funny choice of date huh?). I noticed that words on email and text messages had been changed from WILL NOT on Jul/2021 to MAY NOT work on Feb/2022. Since I know for a fact that my phone is VoLTE capable, I figured my S8+ would work as long as AT&T did not intentionally disconnected my line.
So, I took a crappy phoenix ATT phone and updated it's IMEI on my account via the ATT prepaid webpage. After getting "approval" from ATT's system, I put the SIM card in and used it for a full weekend. After that, I put the SIM card back to my S8+ and it is still going strong to date.
Today is March 1st, and I have been weary of ATT sneaking me out of their system but fortunately it has not happened yet. Needless to say, I have not updated my S8's IMEI on ATT's webpage and do not intend to do so.
Now, This "proves" that my phone is indeed capable of using VoLTE and HD , and all those things ATT said it would not do is just plain B.S.. if they disconnect me down the road I would definitely move to T Mobile although I would have some issues with the 50/50 international roaming and I still have 8 months left on my prepaid annual plan with ATT so, keeping my fingers crossed.
AT&T just wants to make more money out of selling new 5G devices while getting rid of their stocked 4G phones.
I wouldn't mind if they just plain out stated " If you do not buy from ATT then ATT will not support your device and will not sell service to you" then again, it would probably be a PR nightmare for them although they do that for WIFI calling anyways.
Ain't it funny how 2/22/22 is coincidentally a paycheck's time ( 2 weeks) after a new flagship phone (S22) was made available for purchase ?
Anyways, enough for ranting and conspiracy theories lol...
I have taken out and put back to my S8+ the SIM card two times in the past 9 days after 2/22/22 and my service is still in good standing.
Maybe if you got a new replacement phone that you don't like, you may swap back your SIM card and it MAY work just like mine is even if it is NOT ON THE INFAMOUS WHITE LIST.
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Yep... AT&T is full of it. I got sick of wasting my time and energy trying to fight this. I eventually just switched over to TMo, and I have been running around with my S8's radio set to LTE only. No issues whatsoever. Great cell service, $30 bucks a month cheaper, all fees included in the flat rate, and a free Netflix account, to boot.
See ya AT&T!!! I hope some group with the the gumption and time takes you to court for your deceptive trade practices. I hope you lose lots of customers, time, and money for your douchery!!!
Has anyone looked into potentially using ODIN to use AT&T's firmware on the unbranded G950U1 without rooting to see if it adds the VoLTE software feature? Does anyone know if that flashing will disable (permanently break) samsung pay? I don't want any rooting since that will permanently break samsung pay on the hardware.