[Q] galaxy note 4 LED case crash - Galaxy Note 4 Q&A, Help & Troubleshooting

Facts
I own 3 note 4.
Everything is genuine.
Only 1 phone is rooted.
Certain apps crash with case on phone.
Eh astrill after obtaining ip.
Works if I pull off case without rebooting.
Crashes if I put it back on.
Phone freezes completely if...
Using a headset.
Making a phone call... hang up via headset. (Wired)
Must remove battery to recover.
I have swapped phones and problem persists.
Rooted and unrooted.
Can anyone else recreate these conditions.
Samsung says my phone isn't real... odd kies says they all are.

type *#*#9228#*#* on your phones in the dialer screen and see if a menu comes up.

Nope. Nothing comes up.
With and without case. It just tries dial out.

Phone info samsung from play store will check if geniune.
Sent from my SM-N910T using XDA Free mobile app

i have...and yes...all claim the case and phone was fake...until i was at the samsung store and they confirmed that the case and phone are real

Related

Vibrant Freezes and WIFI freezes?

So I've had the vibrant freeze on me about 3 or 4 times out of the 2-3 weeks I've had it so far. It's gone black with the bottom four buttons still lit but it wouldn't shut of via the power button or respond to any other buttons either. Also, one time it froze yesterday after I did a master reset through the factory reset option. This time it froze while I was trying to do a speed test, the screen stayed on in the speed test window but buttons were once again nonresponsive. I haven't replicated it yet though. I have to pull the battery to get it restarted.
Another issue I've experienced a couple of times is the wifi would freeze when I turn it off through the power widget (my normal method of toggling wifi). It says that wifi is turning off but it stays in that state and never actually does. The green light would dim on the power widget as though it's turning off but it sticks there and under wifi info it just says it's turning off. When this happen, wifi will neither turn on nor off and just becomes unresponsive. I have to restart the vibrant to get wifi back to normal.
Anyone else experienced this or have any ideas on these problems?
Samsung Vibrant Freeze
drgnclwk said:
So I've had the vibrant freeze on me about 3 or 4 times out of the 2-3 weeks I've had it so far. It's gone black with the bottom four buttons still lit but it wouldn't shut of via the power button or respond to any other buttons either. Also, one time it froze yesterday after I did a master reset through the factory reset option. This time it froze while I was trying to do a speed test, the screen stayed on in the speed test window but buttons were once again nonresponsive. I haven't replicated it yet though. I have to pull the battery to get it restarted.
Another issue I've experienced a couple of times is the wifi would freeze when I turn it off through the power widget (my normal method of toggling wifi). It says that wifi is turning off but it stays in that state and never actually does. The green light would dim on the power widget as though it's turning off but it sticks there and under wifi info it just says it's turning off. When this happen, wifi will neither turn on nor off and just becomes unresponsive. I have to restart the vibrant to get wifi back to normal.
Anyone else experienced this or have any ideas on these problems?
Click to expand...
Click to collapse
has any solution been found for this ?? i have similar freezing issues with my vibrant .. i found one possible culprit listed on another site .. there is a way to disable the TeleNavGPS app (as you cannot uninstall) .. it is supposed that this interferes with the phone to the point of complete failure
Are you running stock 2.2 from Kies? I had exactly the same problems.
Sent from my SGH-T959 using XDA Premium App
You could try backing up and doing an ODIN flash to KA6. I've had similar lockups with some builds in the past but they are fairly infrequent. Currently running stock KB1 rooted with KA6 radio and it has been smooth for a long while now.
I've tried some of the 2.2.1 Roms, but I absolutely need wifi calling so I stick with stock.
Sent from my SGH-T959 using XDA Premium App
I have the same issue. On my second Vibrant running stock 2.2. About to send this one back for warranty as well. Mine will freeze from the lock screen, either stuck on the screen and the display stays on, or the screen wont come back on from idle.
FirefighterZ said:
I have the same issue. On my second Vibrant running stock 2.2. About to send this one back for warranty as well. Mine will freeze from the lock screen, either stuck on the screen and the display stays on, or the screen wont come back on from idle.
Click to expand...
Click to collapse
Have you tried another ROM? I thought my phone was broken with stock 2.2. Haven't had issues with Bionix.
Sent from my SGH-T959 using XDA Premium App
No other ROMs, I know there are a lot of good ones, but I shouldn't have to root my phone for it to work correctly. Within a week of this current Vibrant I was having these issues. I didn't purchase the Vibrant to flash ROMs, I bought it because of the specs to remain stock. On a side note..I was told after 3 warranty replacements within 90 days I will be able to get another phone from them.
FirefighterZ said:
No other ROMs, I know there are a lot of good ones, but I shouldn't have to root my phone for it to work correctly. Within a week of this current Vibrant I was having these issues. I didn't purchase the Vibrant to flash ROMs, I bought it because of the specs to remain stock. On a side note..I was told after 3 warranty replacements within 90 days I will be able to get another phone from them.
Click to expand...
Click to collapse
Yeah, know what you mean. It is silly that stock is just broken. Hopefully the OTA will be better than the Kies release. (Are they doing an OTA?)
Maybe they'll swap for a Nexus S.
Sent from my SGH-T959 using XDA Premium App
im rooted on android 2.2 but stock rom stock modem stock everything just root. i have had the same wif issue as the op. i just go to settings>wireless settings> wifsettings and turn on wifi that way. if you notice it will say error. 90% of the time this works and you will not have to reboot. i switch from wifi to 3g a lot. i have not figured the cause just yet but this is a work around for now.
as far as deleting the bloatware i rooted and deleted all that crap like sims, and other apps that i do not/will not ever use. there is a thread on which ones are safe to delete. be careful about deleting apps that are used by google such as google talk.
Unreal, Samsung. I wanted to sell my Vibrant, but can't get anywhere near what it's worth because of these stupid issues.
Sent from my SGH-T959 using XDA Premium App
I'm having the same problems!!!
I am now on the 3rd replacement (that's the 4th T-Mobile's Samsung Vibrant 3G!!!) and still having problems.
My phone will just be sitting on my desk at work and I'll hear it buzz a couple times. I know that buzz. It's something "Force Closing" in the background. I will pick my phone up and it will be unresponsive. It will light up the 4 buttons on the bottom of the device, but nothing else. Normally, it will then immediately start rebooting. It will go through the usual start-up screens. It will then show the status bar at the top; battery life, alarm clock, signal, 3G/WiFi, Media Scanning progress. However, the rest of the screen will be black. It will then vibrate once, then 2 more times and do it all over. It repeats this at least once for around an hour EVERY DAY!!! Other times, it will not restart on it's own and I will have to hold down the power button to manually do so.
I have also gone through ALL the troubleshooting I can imagine. All logs, history, texts, cache... EVERYTHING... has been cleared.
Please forgive me for asking, but it appears that I am to possibly root my phone for a resolution... is this true?
Also, has anyone heard of this "3 Returns Within 90 Days" policy with T-Mobile? I could easily do this with this phone. Has anyone had any luck getting them to do that?

My phone just went haywire

This is weird my phone totally went haywire for about 30 seconds. It started playing my ringtone so I thought someone was calling me. When I looked at the phone, it had the standard lock screen. I unlocked it and the phone showed a fuzzy black and white screen. Then a random yellow page, I also noticed the gps started locating me, around the same time, navigation appeared saying that I need a licence to use navigation. After all that, the phone went back to normal. What happened?
It's been happening all night. I had to put my phone on silent.
Sent from my Desire HD using Tapatalk
Did you ever find out the problem?
IDK about the Fuzzy black/yellow screen, but the ringing and GPS Location could be caused by someone having access to your HTCSense or other phone locating app (Such as lookout, bitdefender) account.
Interesting!, Have You found the problem or solution for it? Dont know about you but the last time my Phone did Something like that when i was playing 9mm game, listening to music and some1 calling me at the same time.
I had this a couple of times
ringtone kept playing and car mode kept launching, very weird, I didnt do anything, no one was calling. the phone was not docked or plugged in.
finally it was gone after I changed the ringtone.
Awfully strange I remember this happened to me when voice command came on whilst the phone was in my pocket.
Sent from my Desire HD using XDA Premium App
This isn't normal operating behaviour...I think that if these sort of things happen the ROM is most likely corrupt and should be reflashed or replaced with another.
Clean your USB-port, I had the exact same thing (especially with the car mode), cleaned the USB-port with a dentists tool and it dissapeared (along with a suprisingly large ammount of pocket lint)
this is my proplem too , but only when i am charging my phone , it opens contacts and call them while i am sleepnig , and turn on bluetooth , now i make my pho offline while on charge , but i think it may be charger proplem as it isnt the original one , it is charger of blackberry , thats what i have

Blank Screen, Unresponsive.

I purchased my Google N4 from the play store yesterday it arrived this morning,
I turned it on and activated the phone and my new sim card. Recieved the 4.3 OTA so performed the update.
The phone then cloned all my apps from the phone backup and was working well. I had netflix running then I closed the app.
The phone timed out and is now blank. I have plugged it back into the charger and the screen hasn't turnt on. I called the phone and the dialing phone dials out and rings the other end but my N4 doesn't ring to say it is getting a call. My computer does not recognise the N4 when plugged in.
Is there anything I can do to remedy this. No USB Debugging wasn't enabled haven't got around to that. Haven't rooted or changed anything from default yet.
Netflix freezes 4.3. Hold the power button for about 10seconds, let go and then hold it again and it should reboot your device. After it restarts uninstall Netflix until they fix it. It is a known issue.
Sent from my Nexus 4 using xda premium
sirius b said:
Netflix freezes 4.3. Hold the power button for about 10seconds, let go and then hold it again and it should reboot your device. After it restarts uninstall Netflix until they fix it. It is a known issue.
Sent from my Nexus 4 using xda premium
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Click to collapse
Thank you I pretty much found this by accident.

[Q] Random unresponsive home and lock button

Hi,
I am having some serious trouble with my note 3.
The basics of the problem are that the lock button seems to lock the screen but once pressed again it shows whatever was on the screen before, not the lock screen!? Holding the lock button does not come up with the turn off/reset options.
Another odd thing that happens along with this is that any application that is opened or closed the screen flashes black before opening up.
Along with this I have found that the alot of the native apps, including phone, contacts and most annoyingly, CLOCK, crash also. Making me late for work and rendering the phone useless unless I do a battery pull.
I will note that the most odd thing is that I contacted our business contract guy who who i expected to tell me to do a soft reset, told me that the supplier would swap out the phone?! That was last week and the new handset is showing early signs of the same thing.
Neither phones are rooted and I have not installed any unknown sources on the new handset to be sure it wasnt an outside source?!
Any help would be appreciated.
HAJ32 said:
Hi,
I am having some serious trouble with my note 3.
The basics of the problem are that the lock button seems to lock the screen but once pressed again it shows whatever was on the screen before, not the lock screen!? Holding the lock button does not come up with the turn off/reset options.
Another odd thing that happens along with this is that any application that is opened or closed the screen flashes black before opening up.
Along with this I have found that the alot of the native apps, including phone, contacts and most annoyingly, CLOCK, crash also. Making me late for work and rendering the phone useless unless I do a battery pull.
I will note that the most odd thing is that I contacted our business contract guy who who i expected to tell me to do a soft reset, told me that the supplier would swap out the phone?! That was last week and the new handset is showing early signs of the same thing.
Neither phones are rooted and I have not installed any unknown sources on the new handset to be sure it wasnt an outside source?!
Any help would be appreciated.
Click to expand...
Click to collapse
Factory Reset
if not solve ur problems, try Odin flash tools to flash another stock ROM
if not work take to service cause it should be hardware problem.
:good:
x102x96x said:
Factory Reset
if not solve ur problems, try Odin flash tools to flash another stock ROM
if not work take to service cause it should be hardware problem.
:good:
Click to expand...
Click to collapse
But why would the problem occur on two separate brand new devices?
because you have the same app on both phones :highfive:
dancapitan said:
because you have the same app on both phones :highfive:
Click to expand...
Click to collapse
lol....any suggestions what sort of app?
Does it also happen before you install any apps?
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
ShadowLea said:
Does it also happen before you install any apps?
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
Click to expand...
Click to collapse
Well some of my apps install straight onto the phone.
Do you think I should remove as many as possible and try then?
Same exact issue here
HAJ32 said:
Hi,
I am having some serious trouble with my note 3.
The basics of the problem are that the lock button seems to lock the screen but once pressed again it shows whatever was on the screen before, not the lock screen!? Holding the lock button does not come up with the turn off/reset options.
Another odd thing that happens along with this is that any application that is opened or closed the screen flashes black before opening up.
Along with this I have found that the alot of the native apps, including phone, contacts and most annoyingly, CLOCK, crash also. Making me late for work and rendering the phone useless unless I do a battery pull.
I will note that the most odd thing is that I contacted our business contract guy who who i expected to tell me to do a soft reset, told me that the supplier would swap out the phone?! That was last week and the new handset is showing early signs of the same thing.
Neither phones are rooted and I have not installed any unknown sources on the new handset to be sure it wasnt an outside source?!
Any help would be appreciated.
Click to expand...
Click to collapse
I am having this same exact issue. First happened when I installed a SanDisk Ultra CLASS 10. I thought the card was causing me compatibility issues so I returned it to amazon. This was just a few days ago. The only thing that worked to fix this issue was to remove the battery.
On the way to work today I suddenly couldn't play any music downloaded from Google music to my device. However, I could stream music that was not downloaded to my device. I also couldn't view any pictures in my picture gallery. I tried rebooting the phone and guess what -- I got the same exact issue as the original post above.
I wasn't going to mess with my phone while driving so I made up my mind that I was going to return it to verizon tomorrow. About an hour into work I picked up my phone and it gave me the onscreen instructions to swipe up to get flip board -- same instructions it gives you after a reboot. I then tried playing the same music that wouldn't play before and it played. I tried viewing pictures in the gallery that were inviewable before and they were now viewable.
I'd like to know what is going on too. I can't just give up to the fact that my phone doesn't want to work at certain times of the day so I just have to give it an hour.
HAJ32 said:
Well some of my apps install straight onto the phone.
Do you think I should remove as many as possible and try then?
Click to expand...
Click to collapse
The best thing would be to remove all non-factory apps. But yes, start by removing as many of them as possible.
(If that doesn't work, do a factory reset and cache wipe through the recovery menu, and don't restore a single app. (I'm not talking abouy the bloatware, we all have those.))
If there are no problems at that point, add back your apps one by one. (no restoring anything, make sure they are clean installs.)
Eventually you should run into whatever app is causing the issue.
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
Same issues
ShadowLea said:
The best thing would be to remove all non-factory apps. But yes, start by removing as many of them as possible.
(If that doesn't work, do a factory reset and cache wipe through the recovery menu, and don't restore a single app. (I'm not talking abouy the bloatware, we all have those.))
If there are no problems at that point, add back your apps one by one. (no restoring anything, make sure they are clean installs.)
Eventually you should run into whatever app is causing the issue.
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
Click to expand...
Click to collapse
I reset the system to factory settings and started arranging only the installed apps and widgets and I got the same lock screen issues.
This time the phone wouldn't go to the lock screen but it would give me the option to restart or shut down. I set it aside again and when I picked it up a few later it showed me the home screen wwith instructions on how to access flipboard -- as if it was reset! I have a warranty on mine so I'm gonna return it to verizon tomorrow or friday.

[Q] Singapore Note 4 keeps freezing and restarting

My Note4 was updated to Lollipop about 2 weeks ago and it was running ok until 3 days ago where it keeps on restarting, freezing up, not responsive etc.
The last application that I installed was "FACEBOOK GROUP" but I'm sure this isn't the problem because of the factory reset as explained below.
I have done a factory reset, but I reinstalled all the applications (except Facebook Group), but the problem still persists. It even restarting without it's being touched. Per day, it could restart up to 15 times.
Most of the problem appears when the phone goes into an idle state and won't turn on unless I do a battery pull (like Blackberry).
But sometimes it would respond from the idle state after a 20-30 seconds.
I did find an article that the motion and gestures are causing the unresponsive issue, in which I have followed and disabled all the motion and gestures, this doesn't help. Problem persists.
I have talked to the Samsung Tech support and they told me that I would have to bring it to the service center in Singapore (I live in Jakarta) and they would need to diagnose it. I did mentioned that I want a new phone but they said that they don't have exchange policy. This is really bad because Iphone has an exchange policy, why doesn't Samsung have one too??
Anyone in Singapore maybe have the same issue? or have a knowledge about the exchange policy?
Have you tried uninstalling Facebook Group from your Note 4? It seems to me that the Facebook Group App must be causing some sort of problem with your Note 4.
DarkGuyver said:
Have you tried uninstalling Facebook Group from your Note 4? It seems to me that the Facebook Group App must be causing some sort of problem with your Note 4.
Click to expand...
Click to collapse
After I did a factory reset. I didn't install Facebook Group
UPDATE 1 :
I uninstalled DU Speed Booster, and the problem seems to be better, but still hangs after unplugging from charger.
Does anyone use DU Speed Booster with Lollipop?
bankir said:
UPDATE 1 :
I uninstalled DU Speed Booster, and the problem seems to be better, but still hangs after unplugging from charger.
Does anyone use DU Speed Booster with Lollipop?
Click to expand...
Click to collapse
OK, seems like DU Speed Booster may have messed with the system settings of your phone somehow. Are you using the stock firmware that came with your Note 4?
DarkGuyver said:
OK, seems like DU Speed Booster may have messed with the system settings of your phone somehow. Are you using the stock firmware that came with your Note 4?
Click to expand...
Click to collapse
Yes sir, it is the stock rom.. and it's not rooted. Still original except that it has been updated to Lollipop.
Uninstalling DU Speed Booster seems to make it a little better, but occasionally it still freezes and restart but it's not as many times as before.
If the system setting has been messed up, then I will do another hard reset tonight and see if that would fix the issue. I'm tired of waiting for the phone to come alive after idle or when it restarts by itself.
UPDATE 2 :
I did a factory reset last night and left it to sleep while it was updating stock applications (I have not installed any of my application).
This morning when I woke up. I couldn't turn on the phone. It was frozen and it has a solid red LED light on the top left. This happens quite frequently before too. So I'm not sure what the issue is. Btw, my note 4 is the first batch. Bought it when it first came out.
I had to take the battery out and started the update again.
Then it got restarted when I tried to swipe my finger to enter the homepage.
Why doesn't Samsung give an exchange policy? their rival Apple does..
Yeah, I think you need to return your device to Samsung for repairs. As for why Samsung doesn't have a exchange policy, because retailer's tend to have a exchange policy where if they can't fix your device they will replace it with another one. Since retailer's give you a 1 year standard retailer's warranty with the purchase of any electronic device. Apple has a exchange policy, because as well as being a device manufacturer they are also a retailer for their own devices.
My Note 4 has been a lot better since I reseated the SD Card. I did that before too.
I'm starting to think that my SD Card was not reseated properly causing the system to hang / freeze.
As of now, I think the culprit is the SD Card.. I will monitor and update again.
I think I posted too quicky.
The problem still persists, so it is not the 'reseating' of the SD Card.
I notice though, the problem with hanging, restarting, MOSTLY occurs when the battery is less than 40%. And sometimes, it won't even start / turn on even after I take out the battery. But when it is succeeded, sometimes, it would come out with the message (shown in the attachment). Every time this comes out, I have to take out the battery and wait 30+ seconds before trying again.
I really don't know what is the problem with the phone and this phone is bought overseas. Local Samsung Store can't fix it because they don't have the base band or software.
Please note that this phone has never been dropped / root. I have taken care of it carefully.
I'm really disappointed.
It does seem like a hardware error either with the internal memory chip or the battery. You could try replacing the battery to see if that would fix the problem, I doubt that would work. But I would prefer to just send it back to Samsung for repairs as they have the equipment to fix the problem.
Alternatively you could install Kies 3 from the Samsung website onto your computer and use that to do a firmware reinstall of your Note 4 and see if that helps. If that doesn't work then you really don't have much of a choice other than sending back to Samsung for repairs.
Similar Problem
My Note 4 has locked up three times after a full charge.. I noticed a solid RED LED after the phone fully charged and attempts to turn it on are unsuccessful, it's frozen. Nothing I do can wake it up short of removing and replacing the battery. The Lollypop update was done over a month ago so I doubt that is the cause. I'm still checking things out but it has occurred to me that if this happens to the S6, what would one do if you can't remove the battery?????

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