Visual voice mail no longer works after root - Verizon Galaxy S 5 Q&A, Help & Troubleshooting

Since I rooted, my voice mail notification no longer works and neither does my visual voice mail.
I put the phone back to full stock NCG and it still doesnt work. I even turned off the premium visual voice mail feature and my standard voice mail notification still doesnt show up.
I also noticed that when I put it back to full stock, my ring tones and email notifications still work as if they were default. Always before I had to go into my SD card and search for my ring tones.
My visual voice mail and standard voice mail notifications isnt working on my Galaxy S3 either. When I see a missed call on it, I have to call my voice mail and check to see if someone left a voice mail, just like on my S5. I am getting the same error on the S3 as I am on the S5 which is 2004, and it says to call customer service. I spent an hour on the phone with tech support and they have no clue what is going on. They said everything is correct on their side.
Currently my S5 is not rooted. My S3 is.
Any help would be appreciated.

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XDA2 and Voice mail problem

Hi,
I hope this is the correct section and that someone can help me.
My XDA2 has sudenly decided that I have voice mail. (The utility warehouse provide the SIM, Carrier is currently T-Mobile). I have listened to all the voice mail, it tell me I have no new messages. The XDA2 shows me a notification along the top near the phone signal strength meter. If I click on it, it says I have 1 new message, I click on the Dial button, it phones the voice mail centre. That tells me I have no new messages!
I cancelled the voice mail option via The Utility Warehouse in the hopes that the XDA2 would decide it no longer needed to show me the Voice mail Notification - Guess What, it's still there several days later and obviously I can't phone it up because I have cancelled the option with The Utility Warehouse!
So, my question is:- Is there any way I can tell the XDA2 not to display the Voice mail icon?
Would be nice if I can just delete something or change some setting...
Regards,
John
P.S. I tried going back to a backup I had from before the voice mail icon showed up, but it just appeared because it thinks I have a voice mail, but the mail box is empty!
i have same problem, but my phone it's a prophet, does someone knows if there is a registry hack to avoid the voice mail notification icon?
thanks
Voice Mail Problem
Hi,
All fixed!! It turns out that the voice mail icon is triggered by the mobile phone carrier you use. They have the ability to turn the flag off, which will work if you do not have any un-listened to messages. Then you can cancel the voice mail option with your carrier so that no one can leave you voice mail. This option usually costs you money, as you have to make a phone call to listen to it!
So can in certian circumstances make sense to cancel it, particularly if you generally have your mobile phone on all the time, and it only gets turned off at times when you really can't have anyone phone you! (They can always phone again!)
Regards,
JOhn

Voice mail notification won't go away

I have the att nexus one and my phone always says I have new voice mail even though I don't. My phone is currently synced with google voice, but even when I removed google voice and checked my att voice mail there still were no messages. Anyone run into this problem before?
I did. You need to double check that you have no VMs in your old ATT voicemail box. To check this... check the number that an ATT phone dials to look up VMs. If you manually dial that, you can empty your in box.
If this donest work, try to set the vm back to ATT, send yourself a VM and delete it.
Thanks, that ended up working. I had to record a new voice mail on att and then had to delete the new voice mail to make the notification go away.
No Problem. And enjoy your Att N1... I know i LOVEEEEE mine.

Phone app voicemail tab?

How can I get my voicemails to show up there? Does it work with Verizon? The tab only appeared after I installed Google Voice and set it up as my voicemail in the phone app settings...
It doesn't matter to me if I have to use Google Voice or Verizon's native voicemail, just seems like a cool feature.
On a related note, Google Voice regularly alerts me of Voicemails hours or even days after I get them...is that normal?
The integrated voicemail in MM is carrier dependent. The only carrier voicemail with full support at this time is Tmobile AFAIK. I doubt it will come to VZW anytime soon. I'm pretty sure visual voicemail is still a $10 up charge for them.
For anyone wondering, I was able to get my GV voicemails to show up in the MM native phone call log by enabling the setting in GV's settings.

Missing calls on VZW 6P

Has anyone had any issues with missing incoming calls on their 6P? I have missed 3 calls (while I was connected to WIFI) which I found out about because I got a voicemail but my phone never rang. The people that called said my phone rings for about 25 seconds before going to voice mail. Do the APN settings have anything to do with calls or just messages? Any other ideas?
you messed with your APN settings? i've done that on my '13 X. if you selected to only be on LTE vs. CDMA + LTE, you're going to miss calls.
640k said:
you messed with your APN settings? i've done that on my '13 X. if you selected to only be on LTE vs. CDMA + LTE, you're going to miss calls.
Click to expand...
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I have my preferred network type set to Global. Should I change it To LTE/CDMA?
APN is set to VZWINTERNET. I didn't change any of the settings within that APN.
The weird thing is, some calls do come through but not all of them.
oh i thought you went in to the hidden menu.
I get an issue that I don't get a voice mail indicator...I get some scrambled VWZ text message.
Cares said:
I get an issue that I don't get a voice mail indicator...I get some scrambled VWZ text message.
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Click to collapse
I am having the exact same issue and am looking for any solutions. I don't get the notification in the bar and if I miss that the text is there I miss the voicemail. Since I use my cell for work, this is an issue.
tfleming23 said:
I am having the exact same issue and am looking for any solutions. I don't get the notification in the bar and if I miss that the text is there I miss the voicemail. Since I use my cell for work, this is an issue.
Click to expand...
Click to collapse
It is the result of you having visual voice mail and not having the visual voice mail app. You need to turn off visual voice mail in your verizon account and use basic voice mail or find the verizon visual voice mail app.
staticx57 said:
It is the result of you having visual voice mail and not having the visual voice mail app. You need to turn off visual voice mail in your verizon account and use basic voice mail or find the verizon visual voice mail app.
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How/where do I do that. Been trying to find it in my account for a while now.
staticx57 said:
It is the result of you having visual voice mail and not having the visual voice mail app. You need to turn off visual voice mail in your verizon account and use basic voice mail or find the verizon visual voice mail app.
Click to expand...
Click to collapse
I don't have visual voicemail enabled. I just tested it and I'm getting the same issue still.
tfleming23 said:
How/where do I do that. Been trying to find it in my account for a while now.
Click to expand...
Click to collapse
I honestly couldn't tell you how, their website is such a mess. You might have better luck calling.
Cares said:
I don't have visual voicemail enabled. I just tested it and I'm getting the same issue still.
Click to expand...
Click to collapse
You have basic visual voicemail enabled. It comes automatically with a Verizon HD voice/advanced calling package that enables VOLTE. Until a visual voicemail app is released for this phone from Verizon you will have to use google voice for voicemail through hangouts. Works great. or you can call Verizon and see if they can downgrade you to the normal (call in) voicemail you were used to but not sure if it is possible. i have heard mixed reviews as to whether they can do that.
elreydenj said:
You have basic visual voicemail enabled. It comes automatically with a Verizon HD voice/advanced calling package that enables VOLTE. Until a visual voicemail app is released for this phone from Verizon you will have to use google voice for voicemail through hangouts. Works great. or you can call Verizon and see if they can downgrade you to the normal (call in) voicemail you were used to but not sure if it is possible. i have heard mixed reviews as to whether they can do that.
Click to expand...
Click to collapse
Youmail is a good alternative. I used that for my voice mail for a few years.
Im having the same problem I know I have basic voicemail. No voicemail notification just some cryptic sms
elreydenj said:
You have basic visual voicemail enabled. It comes automatically with a Verizon HD voice/advanced calling package that enables VOLTE. Until a visual voicemail app is released for this phone from Verizon you will have to use google voice for voicemail through hangouts. Works great. or you can call Verizon and see if they can downgrade you to the normal (call in) voicemail you were used to but not sure if it is possible. i have heard mixed reviews as to whether they can do that.
Click to expand...
Click to collapse
Oh that's annoying that Visual Voice Mail is bundled with Advanced Calling 1.0! Just tested it by removed Advanced Calling 1.0 and I guess the normal voicemail notification now.
I guess I rather deal with the annoying text messages than to lose the ability to simultaneously use voice and data.
Cares said:
Oh that's annoying that Visual Voice Mail is bundled with Advanced Calling 1.0! Just tested it by removed Advanced Calling 1.0 and I guess the normal voicemail notification now.
I guess I rather deal with the annoying text messages than to lose the ability to simultaneously use voice and data.
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Click to collapse
where were you able to find that option?
I've been noticing missed calls while on WiFi but I'm on T-Mobile
Sent from my Nexus 6P using XDA Free mobile app
Nexus 6 Advanced Calling blocked by Visual Voicemail being enabled
sixhundredcc said:
where were you able to find that option?
Click to expand...
Click to collapse
I would also appreciate a cheat note on how to do disable Visual Voicemail. Hell, with this new Dialer, I can't even figure out how to get into the dialer settings to update the *86 voicemail number with my pin, and I've been an Android user since Froyo, so Marshmellow has kicked my but!
But back to my most serious concern, I need Advanced Calling, so if it is kills two birds with one stone, I'd be happy to have standard voicemail since that's all I ever used. Then Verizon and Google will hopefully sort out how to enable Visual Voicemail *and* Advanced Calling too. But for now, please share any secret menus previously mentioned so I can disable Visual Voicemail! :fingers-crossed:
Update #2: Turns out Verizon's Visual Voicemail and Advanced Calling are not related, but I did learn that Advanced Calling also enables HD Voice. It turns out that the Advanced Calling feature isn't enabled on a NEXUS 6p when activated via the nano sim on Verizon. Calling the support line is the only alternative to correct this. After a restarting, Verizon called me back, and I had Data while on the phone.
I'm going to mess around with different Visual Voicemail options before switching back to Basic Voicemail, and I'll update again if I find something.
The Visual Voicemail issues is weird. First, I get indecipherable text messages. Then when I get another phone call after a voicemail, it pops up as my Google Now Card notification for drive time to work, and there is no way to answer the call! I had to reboot to clear that.
Thanks,
Ed Janx
Update: So I downloaded the Verizon Mobile App which has the ability to change your features, including Voice Mail options, but it wouldn't let me select Basic Voice Mail, and instructed me to call *611 . No time for that now, but wanted to provide a quick update.
edjanx said:
I would also appreciate a cheat note on how to do disable Visual Voicemail. Hell, with this new Dialer, I can't even figure out how to get into the dialer settings to update the *86 voicemail number with my pin, and I've been an Android user since Froyo, so Marshmellow has kicked my but!
Click to expand...
Click to collapse
I found it while working out my voice mail junk here. Open the dialer, in the "search contacts & places" search window at top, press the three dots, select Settings, Calls, Voicemail. Then you can update the voicemail number (not sure about the PIN function though). This has been bugging me as well, only was getting the weird SMS messages. Was able to select basic voicemail using the My Verizon App though (was able to select all of the 3 options for voicemail with the My Verizon app too). So waiting till they update their apps to 6.0 and hope they work then.
edjanx said:
I would also appreciate a cheat note on how to do disable Visual Voicemail. Hell, with this new Dialer, I can't even figure out how to get into the dialer settings to update the *86 voicemail number with my pin, and I've been an Android user since Froyo, so Marshmellow has kicked my but!
But back to my most serious concern, I need Advanced Calling, so if it is kills two birds with one stone, I'd be happy to have standard voicemail since that's all I ever used. Then Verizon and Google will hopefully sort out how to enable Visual Voicemail *and* Advanced Calling too. But for now, please share any secret menus previously mentioned so I can disable Visual Voicemail! :fingers-crossed:
Update #2: Turns out Verizon's Visual Voicemail and Advanced Calling are not related, but I did learn that Advanced Calling also enables HD Voice. It turns out that the Advanced Calling feature isn't enabled on a NEXUS 6p when activated via the nano sim on Verizon. Calling the support line is the only alternative to correct this. After a restarting, Verizon called me back, and I had Data while on the phone.
I'm going to mess around with different Visual Voicemail options before switching back to Basic Voicemail, and I'll update again if I find something.
The Visual Voicemail issues is weird. First, I get indecipherable text messages. Then when I get another phone call after a voicemail, it pops up as my Google Now Card notification for drive time to work, and there is no way to answer the call! I had to reboot to clear that.
Thanks,
Ed Janx
Update: So I downloaded the Verizon Mobile App which has the ability to change your features, including Voice Mail options, but it wouldn't let me select Basic Voice Mail, and instructed me to call *611 . No time for that now, but wanted to provide a quick update.
Click to expand...
Click to collapse
I ended up opening a ticket with tier 2 tech support. (thats who they addressed themselves as). First day i didn't think advanced calling worked but i missed that i wasn't connected to LTE but once i did get LTE it worked my bad.... But the voicemail they couldn't figure out. after three days of no call back. I got someone else from tier 2 support and he got my voicemail to work while I was calling from the 6p. finally happy to have regular voicemail notifications and not those cryptic sms messages
sixhundredcc said:
I ended up opening a ticket with tier 2 tech support. (thats who they addressed themselves as). First day i didn't think advanced calling worked but i missed that i wasn't connected to LTE but once i did get LTE it worked my bad.... But the voicemail they couldn't figure out. after three days of no call back. I got someone else from tier 2 support and he got my voicemail to work while I was calling from the 6p. finally happy to have regular voicemail notifications and not those cryptic sms messages
Click to expand...
Click to collapse
I switched to the Google Voice Visual Voicemail and am very happy. Still, I did call Verizon tech and instruct them to switch me back to basic voice mail. Now I can at least I can switch the phone VM back to Verizon, listen to saved messages, then switch back to the Google Voice. Still, I really wish Verizon would just update their Visual Voicemail app to work with the Nexus 6p, as that way I could retrieve some of those 'precious memory voice mails' I've saved for years, then save them digitally.
Ed Janx

Where Is My Voicemail Notification?

I have no idea if this is a phone related issue, but I get no notifications whatsoever when I receive a voicemail ... no LED, no sound notification, no tape icon ... NOTHING.
I was stunned when I dialed my voicemail today and had 19 messages dating back to February.
I'm on a rooted S5 with Android 5.0.
I have checked all the notification areas and don't have anything turned off.
Has anyone ever heard of something like this?
Have you logged into the Verizon voicemail app? If you haven't logged into that, then it may not forward the messages. I've had that issue in the past.
did you you use another voice service provider and are you using a verizon stock rom ?
Thanks. I'm using the stock rom posted for the Lollipop root method. I ended up getting on Verizon support chat. It took 45 minutes, but the agent said he "synced my phone and put voicemail on it from his end." It still doesn't show up as an app on my phone, but it does now notify me. Anybody have a Verizon Visual Voicemail apk for the s5 on 5.0?
Assuming you are using a ported rom like TOXIC or PureNote, you should be receiving texts to alert you, instead of the usual method.
If you are on the stock ROM, then the visual voicemail app is built in.
Sent from my SM-G930V using XDA-Developers mobile app
This problem just started occurring to me last week. A co-worker called me and said my voice mail wasn't set up.. I didn't even know she left me a voice mail! I had to re set-up my voice mail and now I'm not getting voice mail notifications either.
I'm on the stock rom, 4.4.4 ; my voice mail app is 3.0.6 (according to titanium backup) and hadn't been updated in months...

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