[Q] Unable to turn off New Galaxy S4 - Galaxy S 4 Q&A, Help & Troubleshooting

Hello All,
I just got my new Galaxy S4 and everything seems to be working well except the turning off. Whenever I try to put it off, the dialog box comes and I choose the Power Off option. The phone will go off and then reboot as if I chose the restart option.
I restored to factory default and it did not solve the option.
Have you ever met this issue? Is it a hardware or software issue? What can I do to solve this please?

kigordid said:
Hello All,
I just got my new Galaxy S4 and everything seems to be working well except the turning off. Whenever I try to put it off, the dialog box comes and I choose the Power Off option. The phone will go off and then reboot as if I chose the restart option.
I restored to factory default and it did not solve the option.
Have you ever met this issue? Is it a hardware or software issue? What can I do to solve this please?
Click to expand...
Click to collapse
Take off the battery for 5 min and try it again.

I think I also had this problem. Are you on 442?

kigordid said:
Hello All,
I just got my new Galaxy S4 and everything seems to be working well except the turning off. Whenever I try to put it off, the dialog box comes and I choose the Power Off option. The phone will go off and then reboot as if I chose the restart option.
I restored to factory default and it did not solve the option.
Have you ever met this issue? Is it a hardware or software issue? What can I do to solve this please?
Click to expand...
Click to collapse
Hi mate ,
Check you power button it may be stuck, it happened before.
see if you can go into recovery or download WITHOUT using the power button ...if you can is clear it is stuck

kigordid said:
Hello All,
I just got my new Galaxy S4 and everything seems to be working well except the turning off. Whenever I try to put it off, the dialog box comes and I choose the Power Off option. The phone will go off and then reboot as if I chose the restart option.
I restored to factory default and it did not solve the option.
Have you ever met this issue? Is it a hardware or software issue? What can I do to solve this please?
Click to expand...
Click to collapse
Did you try to power the phone off when your phone were charging?
Try unpluging your phone and powering it off.
Since android 4.4 update on S4, samsung remove a useful feature that is charging the phone while it is off. So when you charge the phone, it will automatically turn itself on.

NonXtreme said:
Did you try to power the phone off when your phone were charging?
Try unpluging your phone and powering it off.
Since android 4.4 update on S4, samsung remove a useful feature that is charging the phone while it is off. So when you charge the phone, it will automatically turn itself on.
Click to expand...
Click to collapse
Hi
The issue you mention ( phone switching back on while charging) in the I9500 was due to a bootloader-software mismatch , if you had an older bootloader ( 4.2.2 or 4.3) with a 4.4.2 software that "bug" was present if you upgrade the bootloader the issue disappears

Related

[Q] can't turn blutooth on

Hi everybody
i cant turn my note 3 blutooth on anymore
when i turn the switch on it goes back immediately
what is the problem?
i tried restart but still have problem
it worked well until today
18sika99 said:
Hi everybody
i cant turn my note 3 blutooth on anymore
when i turn the switch on it goes back immediately
what is the problem?
i tried restart but still have problem
it worked well until today
Click to expand...
Click to collapse
I had the same problem with wifi and Bluetooth with S3, then discovered that wifi and Bluetooth chip broke following increased voltage to motherboard due to faulty charging port, hope your problem is just a software issue, try to back up and factory reset.

[Q] factory mode is on when I reboot. Wifi turns off and an error message on screen

Whenever I turn on or reboot my phone my wifi turns off and I get a message on the screen saying factory mode is on. Wifi and other functions will be disabled. Please turn off this mode and reboot.*
For the life of me I can't figure out why it is happening. Has this happened to anyone else?
deanoz99 said:
Whenever I turn on or reboot my phone my wifi turns off and I get a message on the screen saying factory mode is on. Wifi and other functions will be disabled. Please turn off this mode and reboot.*
For the life of me I can't figure out why it is happening. Has this happened to anyone else?
Click to expand...
Click to collapse
Put the phone into recovery mode, then boot out of it as normal or hold power down for 30 seconds to hard reboot (either is fine btw).. You have somehow toggled the safemode/factory mode on - probably accidental button combo
Thanks very much. Such an easy fix. Had a problem with certain toms rebooting when the message came on the screen.
Thanks again
Hi
I have the same problem. I put the phone in recovery mode and booted out. The problem remains. The battery also gets hot and drains. Please help.
deanoz99 said:
Whenever I turn on or reboot my phone my wifi turns off and I get a message on the screen saying factory mode is on. Wifi and other functions will be disabled. Please turn off this mode and reboot.*
For the life of me I can't figure out why it is happening. Has this happened to anyone else?
Click to expand...
Click to collapse
Usually it's because of a bad flash or your /efs partition (directory) got corrupted, some fixes work for some, some don't//// UGH...
Fas

[Q] Screen won't turn off

For some reason my screen won't shut off when I press the power button or by itself after any amount of time. I made sure all of the settings were set right that might keep it on. I know it's not hardware damage because I've pretty much never dropped it or handled it hard. The power button still works because it will get the turn off, restart, etc screen to go. Any idea how to fix it? I already did a factory reset.
JollyGreen527 said:
For some reason my screen won't shut off when I press the power button or by itself after any amount of time. I made sure all of the settings were set right that might keep it on. I know it's not hardware damage because I've pretty much never dropped it or handled it hard. The power button still works because it will get the turn off, restart, etc screen to go. Any idea how to fix it? I already did a factory reset.
Click to expand...
Click to collapse
Dial *#0*# check some test for dimming, sleep etc.
JollyGreen527 said:
For some reason my screen won't shut off when I press the power button or by itself after any amount of time. I made sure all of the settings were set right that might keep it on. I know it's not hardware damage because I've pretty much never dropped it or handled it hard. The power button still works because it will get the turn off, restart, etc screen to go. Any idea how to fix it? I already did a factory reset.
Click to expand...
Click to collapse
Download wakelock detector and see which app is keeping your screen on.
Dialed that number, the dimming worked, but the sleep button didn't do anything. I'll try that app out and see what it says.
In my understanding *#0*# dialing is for hardware check, if sleep is not working from there means it has nothing to do with any app & better to take to service centre.
Sent from my SM-N9005 using XDA Free mobile app
It didn't do it until after I tried to change my boot screen. Know if that would do anything? No boot animations go off besides the galaxy note 3 one (no Tmobile or samsung animation, and no shut off animation). I also rooted it so would they still help me even though the knox counter is 0x1?
Any help? Using the wakelock app it says that system manager application is used a lot more than anything else. Not sure what it does.
JollyGreen527 said:
It didn't do it until after I tried to change my boot screen. Know if that would do anything? No boot animations go off besides the galaxy note 3 one (no Tmobile or samsung animation, and no shut off animation). I also rooted it so would they still help me even though the knox counter is 0x1?
Click to expand...
Click to collapse
Try to flash complete stock ROM & clear Data & Catch before & after flashing from recovery may HELP.
That fixed it. I'm not sure why I didn't already try that since it seems kinda obvious. Don't know what made it do that though. Do you happen to know if modifying the boot animations can mess other things up?
Mine its not rooted still stock and all of the sudden started acting up with the screen ....i did the *# test and when i went to sleep it went straight to the lock screen ...any idea what could cause it
help
JollyGreen527 said:
That fixed it. I'm not sure why I didn't already try that since it seems kinda obvious. Don't know what made it do that though. Do you happen to know if modifying the boot animations can mess other things up?
Click to expand...
Click to collapse
how do you do that cause I'm having same problem s
scooby 777 said:
how do you do that cause I'm having same problem s
Click to expand...
Click to collapse
Mine does this every time I reboot my phone. I have to press and hold the home key, pick the pie chart, pick RAM and pick "Clear Memory". Then it's fine til the next time I reboot.
I had my note 3 with the same problem and solved it recovering the original system/media/bootsamsung*.qmg files.
to solve the problem plug the charger and unplug it immediately and plug it back in again. This is also the reason why the problem is caused. So doing it again will solve the problem.

Wi-Fi won't turn on after phone sleeps, sometimes

Hi!
My n9005 works perfectly fine, but SOMETIMES in standby when I wake the phone up, I notice Wi-Fi is turned off, while it previous it was on.
When I try to move the knob thing to turn on Wi-Fi it just does the animation and stays like it's trying to turn it on, but doesn't.
I have to restart the phone every time to make Wi-Fi work again.
This doesn't happen a lot of the time, but it's annoying.
Is this a common thing? What could I do to fix it?
Thank you for your time.
Open wifi menu and go to option.
then go to advanced, there is and option "keep wifi on during sleep". Make sure it says "always on"
The problem isn't that.
That's how it is by default.
I would be able to turn wifi on after it turned off if that was the problem.
In my case I need to restart the phone to be able to.
Factory reset and or rom reinstall
Sent from my Limited Edition Note 3 LTE using Super Tapatalk
I did that
AndrOmega said:
Factory reset and or rom reinstall
Sent from my Limited Edition Note 3 LTE using Super Tapatalk
Click to expand...
Click to collapse
I did a factory reset and Odin flash of the same exact ROM that I had by downloading from Sammobile.
The problem is so random and seems to only happen when the phone sleeps or is charging. Sometimes it works for a few days, sometimes it will happen, no WiFi until a restart.
EDIT:
Maybe I should download another ROM from sammobile and try that?
Does that trip Knox?
I have a [Austria (T-Mobile) MAX] ROM (PDA:N9005XXUGBOK6
CSC:N9005MAXGBOK1) atm, I bought the Note 3 used and it had that. But I live in Serbia, maybe I should try the Serbian one in example for my carrier?
The WiFi problem is just annoying at most, it doesn't happen often, but I shouldn't have to restart the phone to have WiFi.
As its an old old problem google it .
JJEgan said:
As its an old old problem google it .
Click to expand...
Click to collapse
I did,
Ive found people that the wifi icon is grayed out.
Thats not the issue here.
Please help me out here. Tomorrow Ill be opening up the phone with a friend to check for water damage if any. Since I bought it used.
If I dont have to do that, please reply.
BUMP
JJEgan has disabled private messages, so I can't really contact him on a solution or what he meant.
For anyone interested, I solved my problem on my own.
Enter *#0011#, press menu key, tap on WiFi tab, tap on the power saving button so it's off.
I didn't experience the same issue ever again.

Note 4 Power Saving automatically turns off

Hi guys,
Having an issue with my Note 4 (SM-N910F) international version since the MM 6.0.1 update. I received a further update after the MM 6.0.1 recently and thought the issue would've been fixed but alas, no!
Current version of Software: N910FXXS1DPE7.
Issue is, I have power saving mode turned on and set to: Start power saving "Immediately". However it keeps getting turned off and the screen becomes bright and I could not recognise a pattern how this occurs.
Things tried so far:
-Unticked automatic brightness and dragged all the way to low.
-Smart stay was/is never ticked.
-Auto adjust screen tone is ticked, but unticking that and also leaving automatic brightness turned off still causing power saving to automatically turn off.
-I have tried to check for this issue in Safe mode and it still happens.
Any ideas of what could be causing this? I do not want to do a factor reset for this issue and if it can be avoided after all. Safe mode is somewhat similar isn't it?
I have noticed the issue occur when I start using Gmail app (not the Inbox one), but that is just one scenario.
It seems like the light sensor gets triggered when it faces bright light and turns off power saving mode and screen becomes bright, but just could be a red herring.
Thanks a million!
Bharath
corpuscallosum said:
Hi guys,
Having an issue with my Note 4 (SM-N910F) international version since the MM 6.0.1 update. I received a further update after the MM 6.0.1 recently and thought the issue would've been fixed but alas, no!
Current version of Software: N910FXXS1DPE7.
Issue is, I have power saving mode turned on and set to: Start power saving "Immediately". However it keeps getting turned off and the screen becomes bright and I could not recognise a pattern how this occurs.
Things tried so far:
-Unticked automatic brightness and dragged all the way to low.
-Smart stay was/is never ticked.
-Auto adjust screen tone is ticked, but unticking that and also leaving automatic brightness turned off still causing power saving to automatically turn off.
-I have tried to check for this issue in Safe mode and it still happens.
Any ideas of what could be causing this? I do not want to do a factor reset for this issue and if it can be avoided after all. Safe mode is somewhat similar isn't it?
I have noticed the issue occur when I start using Gmail app (not the Inbox one), but that is just one scenario.
It seems like the light sensor gets triggered when it faces bright light and turns off power saving mode and screen becomes bright, but just could be a red herring.
Thanks a million!
Bharath
Click to expand...
Click to collapse
I have just one problem like yours. When i receive Marshmallow i just update. But Power Saving turns off every reboot. Just back to factory settings and make your wipes. I solve this with wipes and factory.
Tavok said:
I have just one problem like yours. When i receive Marshmallow i just update. But Power Saving turns off every reboot. Just back to factory settings and make your wipes. I solve this with wipes and factory.
Click to expand...
Click to collapse
Thanks. Yeah I am trying to avoid factory reset because can't go thorugh the process of installing apps, setting up all the various accounts etc especially since there is no built in fully restorable backup feature. Family man with kids and have enough IT stuff to do at work.
I'm on stock/non-rooted device also. And this will be my last Samung device, if not the last Android!
I understand you very well. You can use HELIUM apk to make your nandroid backups without root and make easier this tedious work. I don't have rooted my phone but helium makes all faster that, and i use also wondershare mobile go for android and PC.
I hope this helps you and you can resolve your problem. Good luck and regards from Switzerland - (Mexico)
Tavok said:
I understand you very well. You can use HELIUM apk to make your nandroid backups without root and make easier this tedious work. I don't have rooted my phone but helium makes all faster that, and i use also wondershare mobile go for android and PC.
I hope this helps you and you can resolve your problem. Good luck and regards from Switzerland - (Mexico)
Click to expand...
Click to collapse
Thanks Tavok. I did download Helium and wanted to test it out, however my phone is now staying in Power Saving mode since a few days! I have done nothing new, didn't uninstall any app or change any settings as such for it to work. This is bugging me because I want to know what fixed it so that I can re-apply the fix again if need be.
I've also read that some people are complaining about Note 4 getting stuck in Power Saving mode and I hope this is not the case with mine, now that it seems to work as expected.
I will update this thread once I check it out further.
I found out how this power saving mode gets turned off. It is the Location settings. If location is off, the power saving mode stays on (this is what it was set to hence I didn't see the issue happening). But when I changed it back to High accuracy, I started to notice the power saving getting turned off from time to time when using certain applications that require Location accuracy.
This is a bug since the MM update!!
Any ideas how to use Location accuracy and still retain Power saving mode?
I did a factory reset and the issue persisted! I tried various location settings(of the 3 choices) asks none of them helped. When set to any one of them power saving automatically turns off after a while I.e. when location needs to be detected. The only workaround us to turnoff location altogether but that messes with the auto sync of accounts! Grrrrrrrr
I verified with Samsung Tech Support that Location and Power Saving are incompatible on the Galaxy Note 4, even with the latest Android version available for the device (6.0.1) . In other words, Turning on Location while Power Saving is active will disable Power Saving after a short period. Fortunately, the problem is fixed on later devices.

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