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Please Help me!
So I Flashed my Wing to a new rom (Open Touch v2.7), and it was working fine for a couple of hours, than it started acting up (Freezing up). so I pulled the battery and let it sit for a while, a little while after, I went to turn it on, and IT WOULDNT BOOT UP AT ALL (stays dead, off)!! After hours of trying to get it to respond, it finally got into bootloader mode and I flashed it back to the Shipped T-mobile Rom, it was working fine for a minute but when I turned it off and went to turn it back on IT WONT BOOT UP AGAIN, It just stays Dead! It doesnt even respond to charging (Unless I somehow get into bootloader mode after hours)
As of right now im continously trying to do a hard resset but it just stays dead and just trying to get it to start up at all, does anyone kno what the problem is Please?!
the battery?
or you got a lemon..... :'(
My Herald got the exact same problem after only 2 months of usage and back then it was still running WM5 stock ROM. I mailed the store I bought it from and got a replacement battery, that solved the problem.
battery
i put my battery into a diffirent Wing and it worked fine... do you still think changing the battery will help??
i put my battery into a diffirent Wing and it worked fine... do you still think changing the battery will help??
Click to expand...
Click to collapse
If that is the case, no I don´t think it will help you.
If I read your post right it won´t charge but the chargelight will light up if you get it into bootloader? (tinking about this passage)
It doesnt even respond to charging (Unless I somehow get into bootloader mode after hours)
Click to expand...
Click to collapse
Have you checked the batteryconnectors? They may be stuck and not quite touching the battery and when you try to hard reset the phone flexes a bit and suddenly you´ve got a connection. Also try and clean the small metal contact surfaces on the battery. As little as a fingerprint may result in a bad connection with the battery.
At least you flashed it back to stock-if it's still under warrenty and the tricks above don't work-send it in for replacement =)
At least you flashed it back to stock-if it's still under warrenty and the tricks above don't work-send it in for replacement =)
Click to expand...
Click to collapse
Unless you used HardSPL and it still in there.
Good point!
i got the same problem today i flash my wing and i cant turn it on
Do a search for "unbrick"
Hello, maybe this was posted a lot of times, I just wanna get a second opinion before getting this to the shop. My phone (GT-i9500) suddenly went on to boot loop. I cannot enter download mode nor recovery mode. When attempting to put on download mode, when it tells me to press volume up, nothing happens and it restarts again. I was partially able to boot to recovery but it only showed the TWRP splash page then it reboots again. Does this mean that I have a broken motherboard? Any suggestions?
golokipok said:
Hello, maybe this was posted a lot of times, I just wanna get a second opinion before getting this to the shop. My phone (GT-i9500) suddenly went on to boot loop. I cannot enter download mode nor recovery mode. When attempting to put on download mode, when it tells me to press volume up, nothing happens and it restarts again. I was partially able to boot to recovery but it only showed the TWRP splash page then it reboots again. Does this mean that I have a broken motherboard? Any suggestions?
Click to expand...
Click to collapse
Hi
Seems like a hardware problem ( most likely ) power button defective or battery
MAX 404 said:
Hi
Seems like a hardware problem ( most likely ) power button defective or battery
Click to expand...
Click to collapse
I'm currently letting it run to drain the battery. Would it help?
golokipok said:
I'm currently letting it run to drain the battery. Would it help?
Click to expand...
Click to collapse
Yes why not but if the battery is defective that will not fix it or help.
Did you try to go into recovery with the phone plug in to the charger? how it does behave?
MAX 404 said:
Yes why not but if the battery is defective that will not fix it or help.
Did you try to go into recovery with the phone plug in to the charger? how it does behave?
Click to expand...
Click to collapse
Still the same. Sometimes it would show the battery icon but only for a split second.
golokipok said:
Still the same. Sometimes it would show the battery icon but only for a split second.
Click to expand...
Click to collapse
Mate ,
It looks like is in constant reset.......seems like a defective power button, have it check should not be too expensive
golokipok said:
I'm currently letting it run to drain the battery. Would it help?
Click to expand...
Click to collapse
Draining your battery is always bad. It will damage your battery.
MAX 404 said:
Mate ,
It looks like is in constant reset.......seems like a defective power button, have it check should not be too expensive
Click to expand...
Click to collapse
That is exactly what is happening. Gonna get this checked tomorrow
golokipok said:
That is exactly what is happening. Gonna get this checked tomorrow
Click to expand...
Click to collapse
Let us know how it goes
The exact same thing happened to me a few weeks ago. It happened exactly a year after I got my GT-I9500. Around midnight one weekend the phone had quite a bit of charge and was working fine. As I unlocked the screen to check a WhatsApp message, the phone suddenly shut down and entered a bootloop with the same symptoms as yours. I couldn't enter my stock recovery and download mode would only come up for a few seconds and it would re-enter the bootloop. I tried numerous battery pulls and made it loop over quite a bit and then gave up after an hour and left the battery out. Throughout the day I occasionally tried my luck to no avail. Maybe after 48 hours or less - a day without trying my luck included - since the initial incident, I carried it to the shop and as the employee put the battery in the phone I was baffled. The phone booted normally, no issues and has worked perfectly fine since then. She said sometimes our phones need a little rest.
I've also read that our model has had some battery problems like swelling. I noticed no swelling by the way. So my advice, leave the battery out for a day or two. My phone was not rooted at the time and was running stock TouchWiz Android 4.4.2. Good luck!
MAX 404 said:
Let us know how it goes
Click to expand...
Click to collapse
So I finally got it repaired, the guy replaced something, about the size of 2x1 mm. He said it was for the power button. He charged me around $10 which I think is not bad.
golokipok said:
So I finally got it repaired, the guy replaced something, about the size of 2x1 mm. He said it was for the power button. He charged me around $10 which I think is not bad.
Click to expand...
Click to collapse
Hi Mate,
Great to know , glad it was something cheap and easy.
Well mine S4 turned of last night it freezed and it turned off. I'm on Broodroms Pre Final 4.4.4. After that it turned on and shows only the S4 splash screen and then it turns off again and it won't turn on. After i pulled out the battery and placed it back then it boots but then again it shows only the S4 splash screen and then it turns off again. I've read some things on the internet that it maybe can be a dead battery that is causing this problem. Or maybe it is an another problem maybe that you XDA members can help me it would be great :fingers-crossed:
kyrindia said:
Well mine S4 turned of last night it freezed and it turned off. I'm on Broodroms Pre Final 4.4.4. After that it turned on and shows only the S4 splash screen and then it turns off again and it won't turn on. After i pulled out the battery and placed it back then it boots but then again it shows only the S4 splash screen and then it turns off again. I've read some things on the internet that it maybe can be a dead battery that is causing this problem. Or maybe it is an another problem maybe that you XDA members can help me it would be great :fingers-crossed:
Click to expand...
Click to collapse
If u can boot to recovery, flash your stock official rom. Should be fixed after that.
Or you can also flash your official rom in Odin.
agentdeep said:
If u can boot to recovery, flash your stock official rom. Should be fixed after that.
Or you can also flash your official rom in Odin.
Click to expand...
Click to collapse
It's only shows the S4 splash screen for a second then it turns off and i'm not able to get it turned on again. I can't get in to recovery or download mode the phone turns off after a few seconds and that's it
kyrindia said:
It's only shows the S4 splash screen for a second then it turns off and i'm not able to get it turned on again. I can't get in to recovery or download mode the phone turns off after a few seconds and that's it
Click to expand...
Click to collapse
Check you power button, maybe it's stucked. I've read many cases of S4 stucked power button.
agentdeep said:
Check you power button, maybe it's stucked. I've read many cases of S4 stucked power button.
Click to expand...
Click to collapse
Also checked that one but that is working ok it's not stuck. It happened overnight from one moment to the other moment it was doing that.
kyrindia said:
Well mine S4 turned of last night it freezed and it turned off. I'm on Broodroms Pre Final 4.4.4. After that it turned on and shows only the S4 splash screen and then it turns off again and it won't turn on. After i pulled out the battery and placed it back then it boots but then again it shows only the S4 splash screen and then it turns off again. I've read some things on the internet that it maybe can be a dead battery that is causing this problem. Or maybe it is an another problem maybe that you XDA members can help me it would be great :fingers-crossed:
Click to expand...
Click to collapse
Is your phone charged? The very basic question.
Put it on charging for a while try getting in the download mode then.
If still no succes..then there is a way too...
Sent from my GT-I9500 using XDA Free mobile app
kyrindia said:
Also checked that one but that is working ok it's not stuck. It happened overnight from one moment to the other moment it was doing that.
Click to expand...
Click to collapse
That happened to me once and reason was because the phone was not charging (even if USB has power supplied).
To solve this, I first removed it from the samsung charger and charged it using a laptop or computer for approximately 10 minutes.
That will get it charging
kyrindia said:
Well mine S4 turned of last night it freezed and it turned off. I'm on Broodroms Pre Final 4.4.4. After that it turned on and shows only the S4 splash screen and then it turns off again and it won't turn on. After i pulled out the battery and placed it back then it boots but then again it shows only the S4 splash screen and then it turns off again. I've read some things on the internet that it maybe can be a dead battery that is causing this problem. Or maybe it is an another problem maybe that you XDA members can help me it would be great :fingers-crossed:
Click to expand...
Click to collapse
try booting into download mode if at all possible and try flashing a stock ROM via odin!!
hit Thanks if it helped!!
I've tried to connect it to my laptop but it won't charge unfortunately. I'm also not possible to get it in to download mode it shutdown after a few seconds. And it wil only turn on If I remove the battery and replace it the phone will vibrate, show the Galaxy S4 splash screen for a second or two, then it turns off again. Searching on the internet people say that it's a faulty battery so i could try that method and if that is not working i think it's something with the mainbord (i hope not)
kyrindia said:
I've tried to connect it to my laptop but it won't charge unfortunately. I'm also not possible to get it in to download mode it shutdown after a few seconds. And it wil only turn on If I remove the battery and replace it the phone will vibrate, show the Galaxy S4 splash screen for a second or two, then it turns off again. Searching on the internet people say that it's a faulty battery so i could try that method and if that is not working i think it's something with the mainbord (i hope not)
Click to expand...
Click to collapse
Change the battery AND/OR
Try a USB JIG then. The final thing that can be done. Heard it works with i9500 too.
Buy yourself a USB JIG from ebay or something and try getting in the download mode. It costs less than INR200.
Thank me if I helped
Sent from my Samsung Galaxy S4 via XDA app.
DeepankarS said:
Change the battery AND/OR
Try a USB JIG then. The final thing that can be done. Heard it works with i9500 too.
Buy yourself a USB JIG from ebay or something and try getting in the download mode. It costs less than INR200.
Thank me if I helped
Sent from my Samsung Galaxy S4 via XDA app.
Click to expand...
Click to collapse
Also tried that i've already a USB JIG at home but it keeps shutting down after a few seconds. I wil try a another battery hopefully that will be the problem and not something else
kyrindia said:
Also tried that i've already a USB JIG at home but it keeps shutting down after a few seconds. I wil try a another battery hopefully that will be the problem and not something else
Click to expand...
Click to collapse
Sure.
Might be some moisture that is not letting the electricity pass properly too...
Clean the terminal of the battery and the connectors of the phone..see if this works?
Well something like this hapoened to my note 2 because of moisture in the charging jack..the charging jack was okay but the battery wentt kaputt.
Thank me if I helped
Sent from my Samsung Galaxy S4 via XDA app.
Attempt to power on with the charger plugged in cell phone
DeepankarS said:
Sure.
Might be some moisture that is not letting the electricity pass properly too...
Clean the terminal of the battery and the connectors of the phone..see if this works?
Well something like this hapoened to my note 2 because of moisture in the charging jack..the charging jack was okay but the battery wentt kaputt.
Thank me if I helped
Sent from my Samsung Galaxy S4 via XDA app.
Click to expand...
Click to collapse
That didn't helped to so i'm going to wait for my new battery and hopefully it wil solve the problem and other wise i will use the S4 from a mate from me so that i maybe can flash a stock rom on to it. Thanks for the help so far guys :good:
kyrindia said:
That didn't helped to so i'm going to wait for my new battery and hopefully it wil solve the problem and other wise i will use the S4 from a mate from me so that i maybe can flash a stock rom on to it. Thanks for the help so far guys :good:
Click to expand...
Click to collapse
But in anycase you will have to buy a new one. The old battery if has gone kaputt wont work anymore. Like my Note 2.
Press Thanks if I helped
Sent from my Samsung Galaxy S4 via XDA app.
DeepankarS said:
But in anycase you will have to buy a new one. The old battery if has gone kaputt wont work anymore. Like my Note 2.
Press Thanks if I helped
Sent from my Samsung Galaxy S4 via XDA app.
Click to expand...
Click to collapse
Yes i will buy a new battery and try to turn it on again, And otherwise i'm going to use my mates S4 to flash a stock ROM onto it by placing my mainbord in that S4
Well i've received my new battery and tried it but the same result so i don't know what could be the next problem maybe you people have got some other ideas what the problem could be? (hope so)
I've made a video of the problem. Don't mind the screen it's broken for half a year so far and the phone was still functional. Last sunday this problem appeared and i don't know what to do so far...
link to the YouTube video:
https://www.youtube.com/watch?v=mhDcqxEg0aM&feature=youtu.be
DeepankarS said:
But in anycase you will have to buy a new one. The old battery if has gone kaputt wont work anymore. Like my Note 2.
Press Thanks if I helped
Sent from my Samsung Galaxy S4 via XDA app.
Click to expand...
Click to collapse
Well i finally found the problem it was the power button that was jammed the whole time so removed the power button thing from the mid frame and the problem was solved so now i need to go to a phone repair shop and maybe they can solder a new power button switch on the mainbord thank you for your help and this thread can be closed now.
Hello XDA comunity
I need you help. Something strange has happened to my device. Today I noticed that my S7E was freezing with garbeled pixels on the screen and reebooting by itself. I tried to go to the recovery and do a factory reset and the thing is, the device froze in it too! So I actually managed to boot into it and backup everything. After that, I did a factory reset and everything seemed fine. So I went into recovery to test out if the phone would repeat the same freeze, and after I entered, the phone turned off and didnt turn on again. So now It wont even give out any sign of life, not even with the charger. I tried the power + volume down but it wont turn on. So now I am stuck with a dead device :/
Can someone help me?
Regards
---------------SOLVED--------------
Going to Leave this here in case someone gets it too.
If for some reason your SGS7E is freezing with artifacts on its screen and then reebooting, you have a corrupted firmware. If for some reason, it shuts off and dosent turn off, or it wont respond to the power + volume down combo, check if it feels warm to the touch (not warm like 40º ou 30º more like, warm for your surroundings) if it does, that means that somehow it got stuck and wont power off. Just wait for it to drain completly and try again.
Go to SAMSUNG STORE / SERVICES REPAIRS ; ))
re: dead phone
Shadeftw said:
Hello XDA comunity
I need you help. Something strange has happened to my device. Today I noticed that my S7E was freezing with garbeled pixels on the screen and reebooting by itself. I tried to go to the recovery and do a factory reset and the thing is, the device froze in it too! So I actually managed to boot into it and backup everything. After that, I did a factory reset and everything seemed fine. So I went into recovery to test out if the phone would repeat the same freeze, and after I entered, the phone turned off and didnt turn on again. So now It wont even give out any sign of life, not even with the charger. I tried the power + volume down but it wont turn on. So now I am stuck with a dead device :/
Can someone help me?
Regards
Click to expand...
Click to collapse
Have you tried leave the phone on it's original charger
for at least an hour or more and then see if you can
get into either download mode or recovery?
I have seen many phones which have very similar
problems like your phone has and charging for at
least an hour on it's original battery charger will
usually allow booting into either recovery mode
and or into download mode.
If your phone can be booted into recovery or download
mode after charging and still has problems then simply
download the official samsung S7 Edge Nougat 7 or
Marshmallow 6.02 firmware and flash it with Odin3,
doing that will get your phone working properly just like
when you first purchased it.
Good luck,
Have a great day!
Shadeftw said:
Hello XDA comunity
I need you help. Something strange has happened to my device. Today I noticed that my S7E was freezing with garbeled pixels on the screen and reebooting by itself. I tried to go to the recovery and do a factory reset and the thing is, the device froze in it too! So I actually managed to boot into it and backup everything. After that, I did a factory reset and everything seemed fine. So I went into recovery to test out if the phone would repeat the same freeze, and after I entered, the phone turned off and didnt turn on again. So now It wont even give out any sign of life, not even with the charger. I tried the power + volume down but it wont turn on. So now I am stuck with a dead device :/
Can someone help me?
Regards
Click to expand...
Click to collapse
Misterjunky said:
Have you tried leave the phone on it's original charger
for at least an hour or more and then see if you can
get into either download mode or recovery?
I have seen many phones which have very similar
problems like your phone has and charging for at
least an hour on it's original battery charger will
usually allow booting into either recovery mode
and or into download mode.
If your phone can be booted into recovery or download
mode after charging and still has problems then simply
download the official samsung S7 Edge Nougat 7 or
Marshmallow 6.02 firmware and flash it with Odin3,
doing that will get your phone working properly just like
when you first purchased it.
Good luck,
Have a great day!
Click to expand...
Click to collapse
Hello, thanks for taking your time to help me. I'm on another account right now so dont be suprised about it since I forgot my password ahah.
Well, I'm testing the one hour charge and will reportback asap. The thing is, the device dosent turn on no matter what I do. I have a kill-a-watt so I can mesure its voltage and its showing 1.2 volts so I guess its doing something. I will report back asap.
UPDATE: Still not turning on :/
Kshade said:
UPDATE: Still not turning on :/
Click to expand...
Click to collapse
As one mentioned above: in that case: no boot, no Recovery, you have only one option, and the procedure is:
1. Pack your phone carefully, preventing it from further damage;
2. Using your laptop/tablet, PC, go online;
3. Open search engine, in search field place your town and "Samsung repair centre" then push enter
4. Remember the address and deliver your phone there. It may be handy to give them a call first
Sadly, this is only one option you have now.
Another Update
So after geting frustrated and wanting to trow the smartphone to a wall, to my surprise, I felt that the device was warm to the touch and decided to put it on its box while I went to sleep. I've just woken up and decided to try it, and it went stright up to the download mode. A few secounds later it turned itself off again, but I decided to insist and I managed to do it again while I connected it to the computer. I managed then to flash an original nougat firmware to it. After that I could finally turn the device on. So I'm just charging it right now so I can turn it on again and see if it can boot. I suspect that in some way, my firmware got corrupted.
TLDR: If your device feels a bit warm, just let it drain the rest of the battery and resist the urge to do the damn power reset and try again.
UPTADE 2: YAY It worked! Its Working!
keep using it and see if doesn't give same simptome after some hours, there are people that reported some strange issues lile yours on this model, and if don't have warranty is bad
matthew2man said:
keep using it and see if doesn't give same simptome after some hours, there are people that reported some strange issues lile yours on this model, and if don't have warranty is bad
Click to expand...
Click to collapse
Will experiment it. For now it seems to be stable. So, can you tell me what kind of strange issues it is?
Thx everybody for all the help
Shadeftw said:
Will experiment it. For now it seems to be stable. So, can you tell me what kind of strange issues it is?
Thx everybody for all the help
Click to expand...
Click to collapse
Phone freezing, rebooting, black screen, not powering on till next day, it might be an issue on motherboard for some series
matthew2man said:
Phone freezing, rebooting, black screen, not powering on till next day, it might be an issue on motherboard for some series
Click to expand...
Click to collapse
The thing is, it has only started doing this yesterday. Up until now it was fine. But thanks for the warning, I will be carefull with it, and, if it keeps doing this I will take it to samsung.
Dead Phone and no life at all
Im suffering the same damn problem with my 4 month old S7 edge.
Im in the UK but i bought the phone brand new boxed from Dubai, it is the international sm-g935f.
Box was sealed and brand new and bought from a major official retailer, i actually bought 2, one for me and one for wife, her one has been perfectly fine.
Long story short, last few months starting getting the screen freeze with blurred pixels, screen would stay frozen exactly as it was and then eventually phone would black screen and tried to reboot...
blue notification light would constantly stay on and it would NOT turn on and just loop with the s7 edge powered by Android logo unless i did vol+power down a few times, it would then turn on and proceeed to the flashing samsung logo before it would load up...
problem got worse by worse day by day,
i did everything from full wipe and factory restore etc safe mode etc, but it kept doing this and got worst over last few days...
now i could never get it start unless i actually tired the hard reboot power + vol down about 5 or 6 times and failing that i would try recovery mode then hard reboot again,
once turned on would be slow and laggy and glitchy at first then slowly get back up to speed and work again, only to die at some point or other when i would go to use it, unused it would stay on all day and recieve calls etc.
but last night i think i got the black screen of death... black screen with blue notification light soild blue and permanently on, no matter what i tried i could not shake the blue light, i got the s7 edge logo a few times before finally absolutely nothing,
light stayed on for about 5 to 6 hours i thought just to let the battery die.
this morning its all dead, no light no power no nothing. no matter what i try and any combination of keys i cant get it to even flinch, put charger cable on and nothing, no lights, no power or boot combination works
Have spoke to samsung here in UK, they say its under warranty but they wont touch it with a barge pole as Samsung EU Europe warranty only covers handsets bought in the UK or europe and this is a an international middle east handset according to serial and imei number and that for me to make a claim it needs to go back to retailer in Dubai and make claim with Samsung warranty there..
I was hoping it was just a software issue and thus have put up with it for so long as i have no way of sending it back to Dubai,
Does anyone know how i can just get it back up to life again, just to get my messages, some photos and media from it and possibly delete my google account on it as all whatsapp and insta and snapchat etc wud still be running on it if somehow i could get it to Dubai, as i had not password or pin protected it at all, its all open, so if someone did power it up, they wud have easy access to full contents
any help or any guidance would be so much appreciated, as im just sitting with a £450 brick at the moment and its very disheartening that usually an expert with samsungs just cant get this to work.
Im appalled at Samsungs attitude here in the UK, that the latest S7 edge flagship model is dying like this and many others round the world too, so its a common problem and they wont help at all, i mean u would think they would cover the warranty internationally as people travel all over world with thier phones and its the exact same handset they are selling at their official Samsung stores in the all the Dubai malls, in Duty free airport etc, its absolutely appalling, having been a samsung pro person from the first galaxy s phones, and owning and spending a large chunk of my money over last 10 years on samsung products in my household and family and friends and endorsing them wherever i go, its the first time i feel ever so let down by them.
hi guys.....
did anyone have a read of my post?
any help or ideas guys?
update....left it plugged in to see if it would charge....but still nothing, no warm up feel or doesn't even look like its taking any charge.
so how long should it leave it unplugged to see if maybe it needs completely draining?
still cant get it to power using any key combination at all
Shadeftw said:
Hello XDA comunity
I need you help. Something strange has happened to my device. Today I noticed that my S7E was freezing with garbeled pixels on the screen and reebooting by itself. I tried to go to the recovery and do a factory reset and the thing is, the device froze in it too! So I actually managed to boot into it and backup everything. After that, I did a factory reset and everything seemed fine. So I went into recovery to test out if the phone would repeat the same freeze, and after I entered, the phone turned off and didnt turn on again. So now It wont even give out any sign of life, not even with the charger. I tried the power + volume down but it wont turn on. So now I am stuck with a dead device :/
Can someone help me?
Regards
---------------SOLVED--------------
Going to Leave this here in case someone gets it too.
If for some reason your SGS7E is freezing with artifacts on its screen and then reebooting, you have a corrupted firmware. If for some reason, it shuts off and dosent turn off, or it wont respond to the power + volume down combo, check if it feels warm to the touch (not warm like 40º ou 30º more like, warm for your surroundings) if it does, that means that somehow it got stuck and wont power off. Just wait for it to drain completly and try again.
Click to expand...
Click to collapse
this problem happened after debrand or flash with odin?
how you solved? You have flash again with odin?or what?
mago988 said:
this problem happened after debrand or flash with odin?
how you solved? You have flash again with odin?or what?
Click to expand...
Click to collapse
I flashed with oddin. Fun fact, my phone is from Dubai too.
---------- Post added at 02:59 PM ---------- Previous post was at 02:52 PM ----------
icecoolpsyco said:
hi guys.....
did anyone have a read of my post?
any help or ideas guys?
update....left it plugged in to see if it would charge....but still nothing, no warm up feel or doesn't even look like its taking any charge.
so how long should it leave it unplugged to see if maybe it needs completely draining?
still cant get it to power using any key combination at all
Click to expand...
Click to collapse
I left mine over two hours off charge. Same simptoms. I guess it depends on the amount of charge left
---------- Post added at 03:00 PM ---------- Previous post was at 02:59 PM ----------
Im at work right now. Will responde in a more complete manner later.
Okay I'm back now
icecoolpsyco said:
Dead Phone and no life at all
Im suffering the same damn problem with my 4 month old S7 edge.
Im in the UK but i bought the phone brand new boxed from Dubai, it is the international sm-g935f.
Box was sealed and brand new and bought from a major official retailer, i actually bought 2, one for me and one for wife, her one has been perfectly fine.
Long story short, last few months starting getting the screen freeze with blurred pixels, screen would stay frozen exactly as it was and then eventually phone would black screen and tried to reboot...
blue notification light would constantly stay on and it would NOT turn on and just loop with the s7 edge powered by Android logo unless i did vol+power down a few times, it would then turn on and proceeed to the flashing samsung logo before it would load up...
problem got worse by worse day by day,
i did everything from full wipe and factory restore etc safe mode etc, but it kept doing this and got worst over last few days...
now i could never get it start unless i actually tired the hard reboot power + vol down about 5 or 6 times and failing that i would try recovery mode then hard reboot again,
once turned on would be slow and laggy and glitchy at first then slowly get back up to speed and work again, only to die at some point or other when i would go to use it, unused it would stay on all day and recieve calls etc.
but last night i think i got the black screen of death... black screen with blue notification light soild blue and permanently on, no matter what i tried i could not shake the blue light, i got the s7 edge logo a few times before finally absolutely nothing,
light stayed on for about 5 to 6 hours i thought just to let the battery die.
this morning its all dead, no light no power no nothing. no matter what i try and any combination of keys i cant get it to even flinch, put charger cable on and nothing, no lights, no power or boot combination works
Have spoke to samsung here in UK, they say its under warranty but they wont touch it with a barge pole as Samsung EU Europe warranty only covers handsets bought in the UK or europe and this is a an international middle east handset according to serial and imei number and that for me to make a claim it needs to go back to retailer in Dubai and make claim with Samsung warranty there..
I was hoping it was just a software issue and thus have put up with it for so long as i have no way of sending it back to Dubai,
Does anyone know how i can just get it back up to life again, just to get my messages, some photos and media from it and possibly delete my google account on it as all whatsapp and insta and snapchat etc wud still be running on it if somehow i could get it to Dubai, as i had not password or pin protected it at all, its all open, so if someone did power it up, they wud have easy access to full contents
any help or any guidance would be so much appreciated, as im just sitting with a £450 brick at the moment and its very disheartening that usually an expert with samsungs just cant get this to work.
Im appalled at Samsungs attitude here in the UK, that the latest S7 edge flagship model is dying like this and many others round the world too, so its a common problem and they wont help at all, i mean u would think they would cover the warranty internationally as people travel all over world with thier phones and its the exact same handset they are selling at their official Samsung stores in the all the Dubai malls, in Duty free airport etc, its absolutely appalling, having been a samsung pro person from the first galaxy s phones, and owning and spending a large chunk of my money over last 10 years on samsung products in my household and family and friends and endorsing them wherever i go, its the first time i feel ever so let down by them.
Click to expand...
Click to collapse
Hello friend
I know that feeling. I had the same feeling after I saw my phone going dead on me. Well, this will sound crazy but, for now just leave it on your desk over a night, dont try to charge it, dont try to reset it, just leave it for at least 12 hours. My phone died like that, it started to loop each time I got the artifacts on the screen. Worse, it even did the same on the recovery menu. I bought mine with dubai firmware. The only diferent thing I did, was to flash 7.0 BTU rom directly on it since I live in portugal and the phone had a ton of apps that were in arabic. I used odin to flash it and for a week or so, the device worked flawless, only missing some important apps from the system wich I found to be odd. Now, for the good news, after hours of research at the time I actually learned that samsung build in a switch in case of inconsistent booting or kernel panic errors, that make your phone simply turn off to avoid a battery explosion (Like the note 7). This means that the phone wont charge or turn on if this switch is on. So I felt that my phone was not hot, but just warm to the touch when everything arout it was at 2º celcius. That meant that it was stuck with the screen turned off. I just let it sit for 2 hours while I took a nap and after that, I actually didnt use the charger right away, I tried the download mode key combo and it turned on. But since it was without battery, it turned of instantly. So I tried again and after it went straight to download mode, I connected to the computer and flashed the 7.0 btu firmware again. After this ordeal, I actually learned that the first flash actually didnt install a ton of system apps or functions that in turn, made the cellphone freeze. You can flash an original firmware in your phone, it wont brake the warraty or touch the knox 0x0 warranty.
There is a high chance that when you update or flash the firmware, something can go wrong (in my case it was a corrupted firmware doing to the internet connection). This will be the same with OTA's I guess. So dont despair, just let it sit for a while and tri again after that. With no battery the device will turn the switch off and you can use it afterwards again. The faul its at the software.
mago988 said:
this problem happened after debrand or flash with odin?
how you solved? You have flash again with odin?or what?
Click to expand...
Click to collapse
I debranded from dubai firmware to android 7.0 UK BTU ROM. I redownloaded and flashed again when I got the chance to do it, and so far I have 0 problems with freezes or artifacts. Check if the firmware is properly downloaded before doing anything to avoid a stuck screen of death that may take a long time to discharge the battery.
For both of you guys, I'm sorry if my english sucks
If you guys need anything else, just PM me or respond here on this tread and I will try to help you as mucha s I can.
Regards
shadeFTW
Any way i can get it to turn on or somehow power back up again?
Any manual or computer way?
Have tried charging it and then leaving it for few days and then tried powering back up, but still nothing.
Usually when it used to freeze and black screen trying the power and vol down a few times would re boot it...
But right now it just seems like its died for good...
Please help anyone?
---------- Post added at 07:43 AM ---------- Previous post was at 07:33 AM ----------
Shadeftw said:
Okay I'm back now
Hello friend
I know that feeling. I had the same feeling after I saw my phone going dead on me. Well, this will sound crazy but, for now just leave it on your desk over a night, dont try to charge it, dont try to reset it, just leave it for at least 12 hours. My phone died like that, it started to loop each time I got the artifacts on the screen. Worse, it even did the same on the recovery menu. I bought mine with dubai firmware. The only diferent thing I did, was to flash 7.0 BTU rom directly on it since I live in portugal and the phone had a ton of apps that were in arabic. I used odin to flash it and for a week or so, the device worked flawless, only missing some important apps from the system wich I found to be odd. Now, for the good news, after hours of research at the time I actually learned that samsung build in a switch in case of inconsistent booting or kernel panic errors, that make your phone simply turn off to avoid a battery explosion (Like the note 7). This means that the phone wont charge or turn on if this switch is on. So I felt that my phone was not hot, but just warm to the touch when everything arout it was at 2º celcius. That meant that it was stuck with the screen turned off. I just let it sit for 2 hours while I took a nap and after that, I actually didnt use the charger right away, I tried the download mode key combo and it turned on. But since it was without battery, it turned of instantly. So I tried again and after it went straight to download mode, I connected to the computer and flashed the 7.0 btu firmware again. After this ordeal, I actually learned that the first flash actually didnt install a ton of system apps or functions that in turn, made the cellphone freeze. You can flash an original firmware in your phone, it wont brake the warraty or touch the knox 0x0 warranty.
There is a high chance that when you update or flash the firmware, something can go wrong (in my case it was a corrupted firmware doing to the internet connection). This will be the same with OTA's I guess. So dont despair, just let it sit for a while and tri again after that. With no battery the device will turn the switch off and you can use it afterwards again. The faul its at the software.
I debranded from dubai firmware to android 7.0 UK BTU ROM. I redownloaded and flashed again when I got the chance to do it, and so far I have 0 problems with freezes or artifacts. Check if the firmware is properly downloaded before doing anything to avoid a stuck screen of death that may take a long time to discharge the battery.
For both of you guys, I'm sorry if my english sucks
If you guys need anything else, just PM me or respond here on this tread and I will try to help you as mucha s I can.
Regards
shadeFTW
Click to expand...
Click to collapse
Yes i would love to be able to flash it again or even wipe/factory data reset... Im very familiar on how to to that using stock roms or custom roms, but I can't even get it into download mode...
If I could just get it to power and into download or recovery mode then I would at least be able to do something with it.
But it seems your right like it is stuck on the black screen.
I left it in charge last night...
So now im. Thinking just to leave it without charging at all again...
But how long to wait till I know if it's properly battery dead and discharged?
If I do that then surely if battery is completely drained and discharged then it wont even have enough power to go into download or recovery mode?
Then do I attempt to try charge it again?
Risk is not knowing how or when of the battery is will be completely dead...
If it is stuck/frozen in black screen then charging it again will just prolong it again?
Uurrggghh its driving me crazy
icecoolpsyco said:
Any way i can get it to turn on or somehow power back up again?
Any manual or computer way?
Have tried charging it and then leaving it for few days and then tried powering back up, but still nothing.
Usually when it used to freeze and black screen trying the power and vol down a few times would re boot it...
But right now it just seems like its died for good...
Please help anyone?
---------- Post added at 07:43 AM ---------- Previous post was at 07:33 AM ----------
Yes i would love to be able to flash it again or even wipe/factory data reset... Im very familiar on how to to that using stock roms or custom roms, but I can't even get it into download mode...
If I could just get it to power and into download or recovery mode then I would at least be able to do something with it.
But it seems your right like it is stuck on the black screen.
I left it in charge last night...
So now im. Thinking just to leave it without charging at all again...
But how long to wait till I know if it's properly battery dead and discharged?
If I do that then surely if battery is completely drained and discharged then it wont even have enough power to go into download or recovery mode?
Then do I attempt to try charge it again?
Risk is not knowing how or when of the battery is will be completely dead...
If it is stuck/frozen in black screen then charging it again will just prolong it again?
Uurrggghh its driving me crazy
Click to expand...
Click to collapse
In my opinion, you sould get a kill-a-watt to plug into a wall plug and to the charger to see the voltage thats going trough. If its 1,4v then the device is turned on but with a black screen (At least thats what it was showing to me, and its 1,4 because is just suppling energy, not charging).
The time it takes to discharge depens on why is stuck on that black screen. Mine was stuck at the recovery screen and took like 2 hours to discharge completly.
Unfortunally I'm having artifacts again :/ so this time I will downgrade my phone to 6.0.1. The simptoms I have when it does this, are overheating and extreme lag whithout doing nothing. Another suspicion I have is, it seems that the device does this when it wakes up.
I will take it directly to sammy next week anyway for them to analise it. Will report back asap. Meawhile I will test out other stuff too see what can be causing this.
Should I just talk to Samsung in Dubai?
And im thinking that possibly just send it back to them directly and let them deal with it under warranty?
I'm wondering if they will even let me do this?
I have the original receipt or both the phones from where it was bought in dubai.
The worst thing is the phone is only 4 months old when I bought it brand new and the one I bought for my wife is fine...
Her one is running a absolutely perfect and all latest updates etc, never ever crashed or ever frozen once, and she does a lot of photo and video editing on Instagram as a food blogger so her photo and video apps really push the phone.
icecoolpsyco said:
Should I just talk to Samsung in Dubai?
And im thinking that possibly just send it back to them directly and let them deal with it under warranty?
I'm wondering if they will even let me do this?
I have the original receipt or both the phones from where it was bought in dubai.
The worst thing is the phone is only 4 months old when I bought it brand new and the one I bought for my wife is fine...
Her one is running a absolutely perfect and all latest updates etc, never ever crashed or ever frozen once, and she does a lot of photo and video editing on Instagram as a food blogger so her photo and video apps really push the phone.
Click to expand...
Click to collapse
Well, like someone said a few posts above, it seems that there are some units that have a sort of defect in the motherboard related to power states. I suspect that I have the same defect on my device. Samsung has a global warranty http://www.samsung.com/sec/support/guarantee/InternationalWarranty/ so I dont know if this could help you. I'm lucky in that department since the company that sold it to me aquired it from dubai but the reciept is from my country so I can solve this problem here.
As a last resort you should sent it to dubai since its worth the money IMHO
Shadeftw said:
Well, like someone said a few posts above, it seems that there are some units that have a sort of defect in the motherboard related to power states. I suspect that I have the same defect on my device. Samsung has a global warranty http://www.samsung.com/sec/support/guarantee/InternationalWarranty/ so I dont know if this could help you. I'm lucky in that department since the company that sold it to me aquired it from dubai but the reciept is from my country so I can solve this problem here.
As a last resort you should sent it to dubai since its worth the money IMHO
Click to expand...
Click to collapse
That global warranty is only for Laptops, trust me I know from previous experience and it was excellent how they replaced and fixed my laptop even when i was abroad and once they sent me out a new battery whilst I was abroad to my hotel address.
butthey do not do global or international warranty on mobile phones.
The phone has to go back to samsung repair centre in the country of origin of the phone and they can tell just from the serial number.
So UK/Europe handsets can be repaired under warranty in country in Europe at samsung repair centres but they wont touch non UK/EU handsets. My Dubai/Gulf S7 edge can go back to any repair centre in gulf states or country.
Its ridiculous really as the phone is exact same hardware and even same model number as uk/eu S7 edge SM-G935F with the only difference being the regional stock firmwares.
I just laughed at the UK repair centre customer sevices guy as tried to convince me that the phones were different because they carried different software..... And thats why they cant touch a dubai phone as it according to him setup differently, just couldnt be bothered to argue or explain to him that I could make a uk phone look exactly like a dubai phone with the flashing of the correct regional firmware.
---------- Post added at 06:58 PM ---------- Previous post was at 06:49 PM ----------
If I could just get the damn phone to power up im any mode again im sure incould try and fix it again with the proper latest 7.0 nougat stock firmware...
But i am suspecting like many others and lots of samsung warranty repairs being done here UK/USA and abroad all over the world that some particular version of these handsets definite motherboard problem and all being replaced by samsung under warranty and problems fixed after motherboard replacement....
Arrggghhh
Teaches me right for going for the titanium silver model...
Lol i should have just got the same as my wife and bought 2 gold handsets.... She wanted the gold and i wanted to have a different one to hers and preferred the silver...
So now another headache....
How the hell do i send this back to Samsung in dubai and havr them return ot back to me without facing any customs and duty tax issues in dubai, and also if and when they send the phone back here in UK i think I will face customs and duty tax issues here again.
Anyone know any info about this?
Hello folks.
So I left my A1 charging at night, the alarm woke me up as usual in the morning. Just before leaving home I took it to check the time and then it was already "dead".
PS: The phone was never been knocked over, wet etc...
Symptoms:
- Black screen, as if was turned off / without battery;
- Buttons do not work;
- Doesn't react to any connections.
- Doesn't enters fastboot mod;
- It's not recognized by the computer;
- Also not charging.
Any help is welcome, best regards.
happened to me the other day on AEX, after flashing a kernel, turns out it does switch on but I had to press the power button for quite some time and then it switched off again upon minutes from switching on. I entered the recovery with the same method and installed another kernel, it works fine now
SALVO9 said:
happened to me the other day on AEX, after flashing a kernel, turns out it does switch on but I had to press the power button for quite some time and then it switched off again upon minutes from switching on. I entered the recovery with the same method and installed another kernel, it works fine now
Click to expand...
Click to collapse
So, let me get this right, in ur case the phone was still working, u just had tu push the butoms for a little more time?
I tryed it here, power/Power + Vol Down/ Power + Vol Up/ Power + both vol down and up, all of them for more than a minute, nothing happened, not even a single vibration, sound or light. =[
KaioSilvaA1 said:
So, let me get this right, in ur case the phone was still working, u just had tu push the butoms for a little more time?
I tryed it here, power/Power + Vol Down/ Power + Vol Up/ Power + both vol down and up, all of them for more than a minute, nothing happened, not even a single vibration, sound or light. =[
Click to expand...
Click to collapse
Hapenned to me on a moto g 4g
Phone's nand or motherboard was dead...
Use your warranty you look like to have a faulty device especially if you were on stock
Dead-neM said:
Hapenned to me on a moto g 4g
Phone's nand or motherboard was dead...
Use your warranty you look like to have a faulty device especially if you were on stock
Click to expand...
Click to collapse
Damn =[
It's a possibility, but it's strange the phone has like 4 months of use, never had any problem.
I'm willing to try some stuff first, even open the phone to unplug and replug the battery on the mb.
Otherwise at my country (Brazil) Xiaomi has no warranty
I had this problem and it was just due to an loose flex cable. Try opening and reattaching them :good:
JakobSWE said:
I had this problem and it was just due to an loose flex cable. Try opening and reattaching them :good:
Click to expand...
Click to collapse
Oh boy, i hope it's "just" something like that, i'm going after the tools to open it, thk!
KaioSilvaA1 said:
Oh boy, i hope it's "just" something like that, i'm going after the tools to open it, thk!
Click to expand...
Click to collapse
No problem, just two screws att the bortom and use the nails around the edge. Be careful not to break the plastic frame around the screen, it can be quite weak.
JakobSWE said:
No problem, just two screws att the bortom and use the nails around the edge. Be careful not to break the plastic frame around the screen, it can be quite weak.
Click to expand...
Click to collapse
So yesterday a oppened the phone, disatached the flats and atatched then again, unfortunatelly didn't help =[.
We also made some tests and seems like it could be an issue with the battery seems like it's not charging nor receiving any charge.
Seems like the "regulator" of the battery or something like that is not working as it should.
I'm gonna try to test this a in a more acurate way, at least to be sure that it's the battery.
Probably on EDL mode. Try reflashing stock with MiFlash. Helped me once.
luxerinolt said:
Probably on EDL mode. Try reflashing stock with MiFlash. Helped me once.
Click to expand...
Click to collapse
I'm making some research about this "EDL Mode". Hope it works, gonna try this later, thk!
KaioSilvaA1 said:
I'm making some research about this "EDL Mode". Hope it works, gonna try this later, thk!
Click to expand...
Click to collapse
You can try make edl usb cable first, if not work then search mi a1 test point, you'll need to jump 2 point on motherboard with wire/pin.
KaioSilvaA1 said:
So yesterday a oppened the phone, disatached the flats and atatched then again, unfortunatelly didn't help =[.
We also made some tests and seems like it could be an issue with the battery seems like it's not charging nor receiving any charge.
Seems like the "regulator" of the battery or something like that is not working as it should.
I'm gonna try to test this a in a more acurate way, at least to be sure that it's the battery.
Click to expand...
Click to collapse
The phone will power on without any battery attached at all, so remove it and see if you get life. If not, then it's not the battery.
http://en.miui.com/thread-1680467-1-1.html
GVN.Gallus said:
You can try make edl usb cable first, if not work then search mi a1 test point, you'll need to jump 2 point on motherboard with wire/pin.
Click to expand...
Click to collapse
So yesterday i tryed to make the phone enter at the EDL mode, by jumping the 2 points on the motherboard. Unfortunately the computer didn't recognized the phone at all, i'v tryed several times.
I'm starting to think that something related to the the motherboard just died.
I'll lend it to a tecnical that can fix it or at least confirm the death of the phone to me.
CosmicDan said:
The phone will power on without any battery attached at all, so remove it and see if you get life. If not, then it's not the battery.
Click to expand...
Click to collapse
Just tested it yesterday, without success.
Even with the battery disconnected and ubs at computer or charger, the phone still not giving any signal of life.
Does it mean that it must be a serious problem?
KaioSilvaA1 said:
Just tested it yesterday, without success.
Even with the battery disconnected and ubs at computer or charger, the phone still not giving any signal of life.
Does it mean that it must be a serious problem?
Click to expand...
Click to collapse
Hi.
I have got the same issue with my A1 as you. Totally dead after charging. Doesent seem to respond in any way.
Have tried out everything found sugested online so far.
Please give an update if you get it back to life somehow.
Thanks
Knievel
KnieveI said:
Hi.
I have got the same issue with my A1 as you. Totally dead after charging. Doesent seem to respond in any way.
Have tried out everything found sugested online so far.
Please give an update if you get it back to life somehow.
Thanks
Knievel
Click to expand...
Click to collapse
Hello mate.
I'm sry for you phone, at my case i'm starting to believe that the mb/cpu died.
I was thinking that it could be the board at the bottom (ubs, mic jac) but i have been told that it's really rare this to happen.
Yesterday i tested the battery and it's fully charged, (so the battery isn't the problem)
I'm weeling to take it at the end of the week into a tec who can test all the hardware stuff in order to know what actually have failed.
Have u also tryed to engage ur phone at EDL Mode?
KaioSilvaA1 said:
Hello mate.
I'm sry for you phone, at my case i'm starting to believe that the mb/cpu died.
I was thinking that it could be the board at the bottom (ubs, mic jac) but i have been told that it's really rare this to happen.
Yesterday i tested the battery and it's fully charged, (so the battery isn't the problem)
I'm weeling to take it at the end of the week into a tec who can test all the hardware stuff in order to know what actually have failed.
Have u also tryed to engage ur phone at EDL Mode?
Click to expand...
Click to collapse
Hi.
Yep also tried shorting the test points, it does not respond to anything. Just totally dead.
Its sad cause i really loved that phone. I might buy a used cheap one with a broken screen and use its main board or other parts.
Thanks Knievel