galaxy S4 does not find SIM card that has data plan - Galaxy S 4 Q&A, Help & Troubleshooting

Hi,
I have a Canadian Samsung Galaxy S4 (SGH_I337M) that works fine on any SIM that is not on a data plan (voice only) but will not find any SIM that has data plan! I even installed CM11 and still have the same issue. I donwgraded to 4.2.2 and the same issue happens. I unlocked it and tried it but still have the same problem!
I hope anyone can help.

This sounds like a hardware issue since it happens regardless of what ROM you have installed. The SIM card slot may need to be replaced, which is actually fairly easy to do. If you still have a warranty, bring the phone in for service.

I think u shoold be reflash the modem

Reflashing the modem certainly won't hurt. However, it may not help as he has flashed two different versions of Android with the same outcome.

Strephon Alkhalikoi said:
This sounds like a hardware issue since it happens regardless of what ROM you have installed. The SIM card slot may need to be replaced, which is actually fairly easy to do. If you still have a warranty, bring the phone in for service.
Click to expand...
Click to collapse
Thanks, I ordered a Sim tray and will see if this fixes it.

Strephon Alkhalikoi said:
Reflashing the modem certainly won't hurt. However, it may not help as he has flashed two different versions of Android with the same outcome.
Click to expand...
Click to collapse
This is a Koodo device, any recommendation for a modem. I currently have cm11 flashed.

Dial *#1234# and write down what appears on the screen.
EDIT: I just noticed you had CyanogenMod installed. You'll have to go to Sammobile, find your firmware, download it, then extract the modem from the tar md5 file.

Related

NO service plz help

i have one nexus 4 purchased from Ebay. it has
4.4.2 OS STOCK,
base band M9615A-CEFWMAZM-2.0.1700.97
KERNEL 3.4.0-perf-g2cae413 WED nov 20 14:54:28 PST 2013
build number KOT49H
it has unlocked bootloader, rooted, twrp installed.
it is able to show me IMEI number in about phone and as well as on dialer *#06#
now the problem is, when i insert sim card, it show me no service and no signal in status bar.
so not able to use phone.
kindly help me
Flash the latest factory image.
My N7's baseband version is M9615A-CEFWMAZM-2.0.1700.98, so I think you have the 4.3 baseband which is incompatible with the 4.4 roms, that's why you don't get service.
arunkarnwal1981 said:
i have one nexus 4 purchased from Ebay. it has
4.4.2 OS STOCK,
base band M9615A-CEFWMAZM-2.0.1700.97
KERNEL 3.4.0-perf-g2cae413 WED nov 20 14:54:28 PST 2013
build number KOT49H
it has unlocked bootloader, rooted, twrp installed.
it is able to show me IMEI number in about phone and as well as on dialer *#06#
now the problem is, when i insert sim card, it show me no service and no signal in status bar.
so not able to use phone.
kindly help me
Click to expand...
Click to collapse
Did you reboot the phone after inserting the Sim card or enable airplane mode on and off?
scream4cheese said:
Did you reboot the phone after inserting the Sim card or enable airplane mode on and off?
Click to expand...
Click to collapse
yes already done but no effect
Erovia said:
Flash the latest factory image.
My N7's baseband version is M9615A-CEFWMAZM-2.0.1700.98, so I think you have the 4.3 baseband which is incompatible with the 4.4 roms, that's why you don't get service.
Click to expand...
Click to collapse
updated it at said baseband but still no service and also phone not searching any network on network selection option
4.4.2 OS STOCK,
base band M9615A-CEFWMAZM-2.0.1700.97
something wrong over there.
stock 4.4.2 comes with .98 radio
stock 4.4 comes with the .97
also what is the bootloader version?
anyway i would recomment flashing stock factory images
arunkarnwal1981 said:
i have one nexus 4 purchased from Ebay. it has
4.4.2 OS STOCK,
base band M9615A-CEFWMAZM-2.0.1700.97
KERNEL 3.4.0-perf-g2cae413 WED nov 20 14:54:28 PST 2013
build number KOT49H
it has unlocked bootloader, rooted, twrp installed.
it is able to show me IMEI number in about phone and as well as on dialer *#06#
now the problem is, when i insert sim card, it show me no service and no signal in status bar.
so not able to use phone.
kindly help me
Click to expand...
Click to collapse
Best solution is try some another "micro sim".
DONT cut it but bring it from your service provider.
Rohit02 said:
Best solution is try some another "micro sim".
DONT cut it but bring it from your service provider.
Click to expand...
Click to collapse
already tried with no luck
From what I know I believe the sim cards can have hardware within 1/16th of an inch from the side, or it might have been 1/8th but yes dont cut the card, um I know it sucks but back up what you can with something like titanium backup, then try undoing what could be the cause, so flash stock rom. With titanium backup you just hit backup/restore then the checkmark in the top right then scroll way down and hit restore apps/missing apps+sys data... if it fixes the problem then great but put a copy of the backup on your computer in case the extsdcard gets wiped too for some reason or in case you have to send it in
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
mejakola said:
From what I know I believe the sim cards can have hardware within 1/16th of an inch from the side, or it might have been 1/8th but yes dont cut the card, um I know it sucks but back up what you can with something like titanium backup, then try undoing what could be the cause, so flash stock rom. With titanium backup you just hit backup/restore then the checkmark in the top right then scroll way down and hit restore apps/missing apps+sys data... if it fixes the problem then great but put a copy of the backup on your computer in case the extsdcard gets wiped too for some reason or in case you have to send it in
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Click to expand...
Click to collapse
nothing going on.
i installed stock 4.3 but still same issue.
arunkarnwal1981 said:
nothing going on.
i installed stock 4.3 but still same issue.
Click to expand...
Click to collapse
how did you install it?
what about 4.4.2?
are you flashing roms of it or using a software on your computer?
its been a while since i was ontop of an htc
mejakola said:
how did you install it?
what about 4.4.2?
are you flashing roms of it or using a software on your computer?
its been a while since i was ontop of an htc
Click to expand...
Click to collapse
i use following method to downgrade
http://forum.xda-developers.com/nexus-4/general/how-to-how-to-flash-factory-image-t2010312
Ill ponder for a while and see if I can brainstorm a solution, ill ask around a bit and see what I come up with,
If your worried about your warranty and your carrier won't help you, I suggest going to best buy and letting the Samsung guys take a crack at it, they have the proper software to find the problem.
OK when you first got the phone was the sim working?
Is it a carrier specific device?
If yes are you using a sim card from that carrier?
Is the phone unlocked or factory unlocked or is it locked?
Was there any thing you did such as flashing custom roms?
I think it may have a bad Imei but I'm still trying to figure that out
mejakola said:
OK when you first got the phone was the sim working?
Is it a carrier specific device?
If yes are you using a sim card from that carrier?
Is the phone unlocked or factory unlocked or is it locked?
Was there any thing you did such as flashing custom roms?
I think it may have a bad Imei but I'm still trying to figure that out
Click to expand...
Click to collapse
yes it was working.
today again i downgrade to 4.2.2 but still same issue.
i was noticed that when i use *#*#4636#*#* > phone information> it show me UNKNOWN in set preferred network type and none of type is selectable
but when i switch off radio then i am able to select network type and phone sow me my carrier but no signal due to radio is off. after switch on radio same condition. and no service.
as i am in india so i do not think that blaclist issue matter but i check and imei is clear.
arunkarnwal1981 said:
yes it was working.
today again i downgrade to 4.2.2 but still same issue.
i was noticed that when i use *#*#4636#*#* > phone information> it show me UNKNOWN in set preferred network type and none of type is selectable
but when i switch off radio then i am able to select network type and phone sow me my carrier but no signal due to radio is off. after switch on radio same condition. and no service.
as i am in india so i do not think that blaclist issue matter but i check and imei is clear.
Click to expand...
Click to collapse
dont know if you ever got your issue fixed or not, i had a similar problem the other day on my galaxy s4 i337
i was able to make phone calls and recieve text messages but i could not access the internet through the network, my carrier actually did something that helped but didnt fix it... the technical support team had me turn off the phone and then they erased me from the network, so when i turned the phone back on the phone rebuilt the network through the sim card and for some reason i have better reception now...
i still could not connect to the internet via wifi or mobile network so i factory wiped and installed the stock firmware.
do you have somewhere to go where they can "officially" flash the stock firmware? here in the usa i can take my phone to BestBuy, a large electronics dealer, and they have a samsung area that the people have the tools to do so.
maybe your network carrier can help you, maybe its not a phone issue but rather a network provider issue.
mejakola said:
dont know if you ever got your issue fixed or not, i had a similar problem the other day on my galaxy s4 i337
i was able to make phone calls and recieve text messages but i could not access the internet through the network, my carrier actually did something that helped but didnt fix it... the technical support team had me turn off the phone and then they erased me from the network, so when i turned the phone back on the phone rebuilt the network through the sim card and for some reason i have better reception now...
i still could not connect to the internet via wifi or mobile network so i factory wiped and installed the stock firmware.
do you have somewhere to go where they can "officially" flash the stock firmware? here in the usa i can take my phone to BestBuy, a large electronics dealer, and they have a samsung area that the people have the tools to do so.
maybe your network carrier can help you, maybe its not a phone issue but rather a network provider issue.
Click to expand...
Click to collapse
thanks for reply but my problem is , there is no network so no
phone
calls or msg. I already tried many sim card cutted and non
cutted
both. something is bad with radio.
arunkarnwal1981 said:
thanks for reply but my problem is , there is no network so no
phone
calls or msg. I already tried many sim card cutted and non
cutted
both. something is bad with radio.
Click to expand...
Click to collapse
Mkay I'm not real sure about that so I would check the forums for your phone and see what you can find since you narrowed down the problem
---------- Post added at 02:41 AM ---------- Previous post was at 02:31 AM ----------
arunkarnwal1981 said:
thanks for reply but my problem is , there is no network so no
phone
calls or msg. I already tried many sim card cutted and non
cutted
both. something is bad with radio.
Click to expand...
Click to collapse
Mkay I'm not real sure about that so I would check the forums for your phone and see what you can find since you narrowed down the problem
Best of luck
to you
It's a little bit strange but you can try to use an adhesive tape on the side of sim card to prevent a short circuit between contacts and the sim card's metalic tray.
It worked for me.

Cant use Net10 SIM with new firmware.

I used Odin to flash a NC2 firmware. I found the firmware in the thread will the leaked KK files. After flashing that firmware ive been unable to connect to Net 10 service with either a ATT or Tmobile SIM card. If i put the Verizon SIM in, i almost immediately see 3G is available. I flashed a second (updated) firmware, and i still have this issue.
Is this a known issue? Anyone else have this issue? Im using BigginsROM cause flashing Hyperdrive causes a black screen when booting. I presume its cause HyperDrive isnt on NC2/NC4 yet. I hope this isnt permanent cause itd defeat the entire purpose of spending $900+ on the phone and accesories.
Any info/help would be greatly appreciated. If ive merely derped something feel free to let me know.
First this firmware: http://forum.xda-developers.com/showthread.php?t=2528707
Then this firmware: http://forum.xda-developers.com/showthread.php?t=2787627
I installed a SIM card info app. The app says that the phone is network locked to Verizon. The phone number that is showed is associated with the Net 10 AT&T SIM. Still says network locked and SIM operator is Verizon.
While further researching the issue i found that the servce menu reports "Network: UNBLOCK." The conclusion is that that means the phone is SIM locked. How in the world would i have managed to lock my phone?
While even further researching the issue i found that it might be the NC4 ROM that i flashed when i was having problems getting the KK leak to boot.
Edit.

No SIM - Insert Sim card

hey guys,
I have just gotten my phone back from repair. It was getting the cracked lCD replaced.
So i went and put my SIM card into the SIM slot then i rebooted my phone, just to see a "No SIM" message which then proceeded to say "Insert SIM card". My wifi and everything is working and i can make emergency calls. I have previously had problems with my EFS folder and a corrupt IMEI but i fixed that issue and i don't believe that these two incidents are related whatsoever.
This is the thread with all of the information of my last problem. http://forum.xda-developers.com/galaxy-s5/help/service-t2898890
To try and solve this new problem, i have done the following:
1. Taken the sim card out and restarted phone and entered the sim card back in numerous times in various different sequences.
2. Done a full factory reset, reflashed a new rom, modem and bootloader.
3. Restored the EFS folder.
4. Tried a different SIM card.
This could be a hardware issue, but i feel as though it is software related, but i am no genius so i am open to any suggestions as to what it may be and how i may be able to fix it. If i am not able to fix it i will just send it back to the phone repairers and see what they can do to resolve the problem, but that would be the last thing i want to do.
thanks for any help.
not to worry. I have now solved the problem and everything is working perfectly.
1221ross1221 said:
not to worry. I have now solved the problem and everything is working perfectly.
Click to expand...
Click to collapse
And you did this by doing what?
Having the exact same issue on an S4 mini.
DSwarP said:
And you did this by doing what?
Having the exact same issue on an S4 mini.
Click to expand...
Click to collapse
i was on android 4.4.2 thouchwiz, i then upgraded to android 5, which also meant i had to upgrade the modem, which seemed to fix the problem. I then downgraded back down to android 4.4.2 touchwiz and that solved the problem.
so maybe you could try upgrading your modem or something? let me know if that works.
1221ross1221 said:
i was on android 4.4.2 thouchwiz, i then upgraded to android 5, which also meant i had to upgrade the modem, which seemed to fix the problem. I then downgraded back down to android 4.4.2 touchwiz and that solved the problem.
so maybe you could try upgrading your modem or something? let me know if that works.
Click to expand...
Click to collapse
By modem do you mean radio?
It's an unrooted phone in my case, unfortunately.
the modem is a file or software i guess you could say in which controls the the signal on your phone.
hmmmm, im not sure what you could do then... im guessing you do not plan on rooting either?

[Help] Sim card not inserted problem after flash, likely a software issue

So for ages i was getting no sim card inserted on my I9505 and figured it was a hardware problem as it would work sometimes if i pushed the tray really hard and so i replaced the sim card tray and all was working for a few days. I then decided to flash a new rom and straight after the flash all im getting is no sim card inserted.
Ive used odin to flash the stock firmware but still get the message. Ive used the airplane trick also with no luck.
Im totally convinced its a software problem because it happened instantly after a flash and ive only recently replaced the sim reader.
Any help would be appreciated.
hii , i guess you have imei problem , chech for #06# if your email code match the one below the battry.
D3NNY said:
So for ages i was getting no sim card inserted on my I9505 and figured it was a hardware problem as it would work sometimes if i pushed the tray really hard and so i replaced the sim card tray and all was working for a few days. I then decided to flash a new rom and straight after the flash all im getting is no sim card inserted.
Ive used odin to flash the stock firmware but still get the message. Ive used the airplane trick also with no luck.
Im totally convinced its a software problem because it happened instantly after a flash and ive only recently replaced the sim reader.
Any help would be appreciated.
Click to expand...
Click to collapse
what rom? maybe you need to flash the right modem.
xDroidZz said:
what rom? maybe you need to flash the right modem.
Click to expand...
Click to collapse
It was AntaresOne & Alucard24's cm12 build. I tried flashing the latest modem and obviously when i went back to stock using Odin an older modem but correct one was installed.
Anyhow, i actually believe it was a hardware problem again. I think that when flashing a new ROM it gets very hot and this can cause problems with the Sim reader. So i took apart the phone and basically used some duct tape to make sure the pop connector thingy is securely pushed down and also the Sim tray. It seems to be working so far.
I will flash a ROM just to make sure it doesn't happen again.
D3NNY said:
It was AntaresOne & Alucard24's cm12 build. I tried flashing the latest modem and obviously when i went back to stock using Odin an older modem but correct one was installed.
Anyhow, i actually believe it was a hardware problem again. I think that when flashing a new ROM it gets very hot and this can cause problems with the Sim reader. So i took apart the phone and basically used some duct tape to make sure the pop connector thingy is securely pushed down and also the Sim tray. It seems to be working so far.
I will flash a ROM just to make sure it doesn't happen again.
Click to expand...
Click to collapse
Great it worked again mate.
Im using
GpE Version by Dandvh Lolipop. 5.0.1
And Note 4 port 4.4.4 by albe. Those two are the best ones. But if you want 4.4.2 go with imperium rom.
Didnt had problems so far.
Sent from my SM-N910S using XDA Free mobile app

Cannot update my baseband

Hi everyone.
I have a problem with a Samsung S4 GT-I9505 which I bought as used. The phone came with stock rom, and with baseband I9505XXUHOJ2.
Then I updated it to the latest stock rom for my country, which is I9505XXUHPK2-ITV, with Odin. After reboot and factory wipe everything, the phone info shows build LRX22C.I9505XXUHPK2, but baseband is still I9505XXUHOJ2, which according to letter coding, should be previous.
This phone does not register SIM, nor see the SDCARD. Thinking it was damaged, I even changed the sdcard+sim slot with a new one, without success. I suppose the baseband may be the cause of missed SIM registration to the network.
What do you think is preventing the baseband to be updated? I'm out of clues
Never mind. I finally updated baseband reiterating Combined Modem+NON_HLOS flashing. However I did not solve the problem with SDCARD and SIM
micchese said:
Never mind. I finally updated baseband reiterating Combined Modem+NON_HLOS flashing. However I did not solve the problem with SDCARD and SIM
Click to expand...
Click to collapse
Hello,
Check my S4 Unified Collection & Guides and follow the steps of the Guide Clean Install Official Stock ROM.
Sir, I followed your guide step by step. Now I have Stock-rom XXUHQK1, and the same for the baseband.
Unfortunately, the SIM and SDCard is not detected. I think it's an hardware issue. I have other S4 I9505 phones and they behave differently than this one.
micchese said:
Sir, I followed your guide step by step. Now I have Stock-rom XXUHQK1, and the same for the baseband.
Unfortunately, the SIM and SDCard is not detected. I think it's an hardware issue. I have other S4 I9505 phones and they behave differently than this one.
Click to expand...
Click to collapse
If that is the case, it's relatively easy to replace the SIM card tray, provided the part is still available for purchase from Amazon or similar sites.
Strephon Alkhalikoi said:
If that is the case, it's relatively easy to replace the SIM card tray, provided the part is still available for purchase from Amazon or similar sites.
Click to expand...
Click to collapse
As I said in the first message, thinking it was damaged, I even changed the sdcard+sim card tray with a new one, without success. So the problem is not the card tray afaik.
When you swapped out the tray did you transfer to the new part the foam pad that sits atop the connection to the motherboard? If you didn't do that, you will have problems, especially the SIM not being recognized.
However, the foam doesn't result in an immediate disconnect but a gradual one. So, we have a few different possibilities here.
1. The SIM itself is damaged.
2. The device was unlocked by its previous owner using a service menu exploit, and when you restored the firmware you wiped the exploit.
3. The EFS partition is corrupted or lost.
The first can be easily tested.
The second? I ran into this exact issue myself: at the same time my SIM tray failed, which made resolving things challenging. It can be remedied by downgrading to an Android 4.2.2 ROM and running RegionLock Away by Chainfire.
The third? That one only Samsung can help with, as the EFS partition stores the IMEI and NV RAM of the S4, and unless you ran Wanam Partition Backup beforehand, there's no way to restore it.
With the premise that my problem is not limited to the SIM, but involves also the SD Card which is not detected when inserted, let me reply to your points:
1) The SIM is good and valid, as it registers to the network in another S4 I9505 which is fully operational
3) Before upgrading, I installed TWRP and made a backup of EFS partition. After checking the new EFS partition with the old, there are no differences beside a few bytes here and there, however nothing which reminds me an IMEI (they seem more like file date updates in filesystem)
2) Can you be more specific here, I never heard of this before. The previous owner, once contacted said he used this phone as daily driver until 2018. He live in my same country, and the stock firmware should have nothing locked or needing an exploit. Again, provided this would prevent SIM from registering, do you think this could also influence SD Card too?
I'm more and more concerned that the problem is hardware related. Pressing the SDCard slot connector to the mainboard, like other users have reported successfully, didn't change anything. Maybe the mainboard isn't giving the SDCard slot the correct powerage. I have seen on eBay other mainboards sold as not working with this very same defect, wifi working and SIM not registering.

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