Not flat/bended phone? - Galaxy S 5 Q&A, Help & Troubleshooting

I have a weird question : yours s5's are completly flat? When i place mine face down on the table/flat surface and it seems to be a bit curved. Not much but is noticeabale when i press with finger on 2 corners of the phone. Did will this affect me when i put a case on it? my spigen slim armor will arrive in 1-2 weeks. My phone is almost brand new , it has only 2 weeks.

You are taking the protruding camera into consideration, right?
Sent from my SM-G900F using Tapatalk

NO! i said with face down! not with his back. I'm not that stupid lol

tudy88 said:
NO! i said with face down! not with his back. I'm not that stupid lol
Click to expand...
Click to collapse
It's possible that it's bent a little. All phones are more or less prone to bending in some way (not just iPhones as the media tries to make us believe).
Have you had your S5 in slim/tight jeans?
Sent from my SM-G900F using Tapatalk

Tested now. Totally flat. I think no matter which case you buy, you will not have any issues. All of them will take the shape of your phone. Using UAG navigator on mine.

No. Like i said the phone is almost new. I did not put force on him in any way. i found this reddit thread . I can't see the bend with naked eyes. Only when i put my device with his face on a flat surface. Anybody else can confirm this issue? Glad that not all have this bend Is easy to test.

Related

Dropped face down from 2.5 feet

Pulled up to 7-11 this morning for some coffee, One was on my lap, parked, opened door, got out, SLAP!!! It fell face down flush with the ground (asphalt). I think I stared at it on the ground for about 3 minutes, before my eyes teared up I decided to face my fears and pick it up. The glass was perfect, no scratches, nicks, or cracks... I was VERY surprised. It fell hard, the aluminum on all 4 corners does have a nick in it, but the glass was fine.... Awesome.
Sent from my HTC One using xda premium
You got lucky!
I think because all 4 corners are chipped, most of the force was distributed and saved your screen.
Sent from my HTC One using xda app-developers app
I did exactly that same time of morning and everything with my DNA but it landed vertical on a corner and cracked into a shattered spider web. Glad yours came out better.
Sent from my HTC6435LVW using Tapatalk 2
Did the same thing with my HOX, was jogging and it fell out of my bag, nearly gave myself a hernia!
It was okay though, phew!
Enzopreme said:
Pulled up to 7-11 this morning for some coffee, One was on my lap, parked, opened door, got out, SLAP!!! It fell face down flush with the ground (asphalt). I think I stared at it on the ground for about 3 minutes, before my eyes teared up I decided to face my fears and pick it up. The glass was perfect, no scratches, nicks, or cracks... I was VERY surprised. It fell hard, the aluminum on all 4 corners does have a nick in it, but the glass was fine.... Awesome.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Now is the time to run out to ATT and pick up a nice Otterbox Commuter trust me you will be happy and it will hide the nicks
Glad your device survived that was a hard post to read
nullkill said:
Now is the time to run out to ATT and pick up a nice Otterbox Commuter trust me you will be happy and it will hide the nicks
Glad your device survived that was a hard post to read
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Click to collapse
Forget the Otterbox, if you can get this instead go for it.
I bought one the other day and it is easily comparable to the Otterbox.
http://www.amazon.co.uk/dp/B00BQZD4CE/ref=cm_sw_r_an_am_ap_am_gb?ie=UTF8
Sent from my HTC One using Tapatalk 2
The-Last-Hylian said:
Did the same thing with my HOX, was jogging and it fell out of my bag, nearly gave myself a hernia!
It was okay though, phew!
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Click to collapse
The One X is tough. I've dropped it on my hardwood floor many times, phone still looks great. Tiny dent on the bottom. Still upgrading to a One though, I'll just be more careful.
I did the same a few weeks back , is anyone going to attempt to replace the speaker covers where the dents are ?
Sent from my HTC One using xda app-developers app
That's awesome.
Sent from my SGH-T889 using Tapatalk 2
Seriously, you just got lucky. The glass WILL shatter if you drop it face down. Had dropped my Note II on the face and luckily got away with it too. But more often that not it does break. Take care of it better next time though
TeamDraven said:
Forget the Otterbox, if you can get this instead go for it.
I bought one the other day and it is easily comparable to the Otterbox.
http://www.amazon.co.uk/dp/B00BQZD4CE/ref=cm_sw_r_an_am_ap_am_gb?ie=UTF8
Sent from my HTC One using Tapatalk 2
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Click to collapse
that has to be the ugliest case ive ever seen... lmao
I was shoved down a flight of steps yesterday by an inconsiderate schoolboy, and there are now two large cracks across the screen of my phone. While the phone still works, I want to replace the screen and speaker grilles. Fingers crossed, hopefully HTC knows how to fix this.
Sodalitas said:
I was shoved down a flight of steps yesterday by an inconsiderate schoolboy, and there are now two large cracks across the screen of my phone. While the phone still works, I want to replace the screen and speaker grilles. Fingers crossed, hopefully HTC knows how to fix this.
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Click to collapse
i hope you drop kicked that devil and send the parents a bill.
He was alone, I yelled at him, he cried, I relented. I'm weak like that. Ah well.
Seems the 4 corners of the phone are slightly raised as I dropped mine face down and only one corner has a little nick.
HTC phones have always been indestructible for me especially the screens. Galaxy s3 and note 2 screens are very fragile.
Enzopreme said:
that has to be the ugliest case ive ever seen... lmao
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I came here to say that. Hideous.
Exactly how I broke my nexus 4 didn't have that same fate though. Positive thing about that situation is I had a excuse to buy the ONE lol
Sent from my Nexus 7 using xda app-developers app
Enzopreme said:
that has to be the ugliest case ive ever seen... lmao
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Click to collapse
I was just thinking the same.
I'm a fan of the Baseus Slim flip case. It's cheap, good quality and it protects the screen.
I never thought I'd like a flip case but it's actually really unobtrusive and when I'm home I take it out.
http://pages.ebay.com/link/?nav=item.view&id=300885232164
I loved the slip case for the Sensation. It was light, thin, aesthetically pleasing and protected the phone really well. I don't understand why HTC didn't continue making them in that style. They went back to the chunky ones with the pull tab for the One X and they don't do a slip case for the One at all. I much prefer being able to feel the lines of such a beautiful device when I'm using it.
http://pages.ebay.com/link/?nav=item.view&id=180718618384
I would never have a flip case that holds my bank cards though. Firstly it's very nature makes it larger than necessary but you're also making a very convenient little package and advertisement for muggers and pick pockets. Not clever if you live in a city.
Sent from my HTC One using Tapatalk 2
I gotta ask you something guys.
I'm trying to decide what to buy. Flipcase, pouch or some clear gel case.
I really want to buy a pouch because I don't want to hide this beauty. So my question is; when do you think people drop their phone most? while talking or while taking it out of pocket? I mean if I got pouch it'll protect it if I drop when taking out of my pocket. But It wouldn't help if it was in my hand (obviously)
I always like pouches. All of my phones look like new when I finish with them.
In my opinion, skins don't protect the phone it's so easy to scratch the screen in your pocket and screen protectors look like ****.
Flip covers aren't ideal either. You could easily get keys or loose change between the screen and the flap, when in your pocket.
I like pouches because you hold the phone as it was intended to be and you view it as intended. What's the point of having a beautiful device if it's hidden under layers of gel, leather or plastic? It's like everyone who has an iPhone is always telling me how beautiful it is and that's why they don't want an android phone. Then I ask them the last time they actually saw their beautiful iPhone out of it's case and that makes them think.
The difficulty I'm finding with the One and a slip case is as I pointed out above. HTC made a great slip case for the Sensation but the last few they've made have sucked. I have a One X slip case and it's huge both on the phone and in the hand. I've tried loads of third party slip cases in the past, with other phones, and the main issues are quality and that they're generally ill fitting. Not to mention they often look like crap.
The reason I started buying official HTC cases was that I was sick of buying new cases all the time and I saw one cheap and decided to try it. I have to say that the quality is generally way better with their own cases and I've bought official ever since (I've owned six HTC phones). This time round though I think they've screwed it up. The official cases for the One are too bulky. I want a tight fitting slip case that covers the top of the phone well but is easy enough to remove the phone from to answer quickly.
You also have to consider the material. When I first started buying cases I really didn't want leather and I bought ones made from textiles but they aren't so easy to slip in and out of your pocket. In fact gel cases pretty much grip the material in your pockets, this could cause you to fumble with the phone to get it out of your pocket and drop it. I say that because it has happened to me before and I had a few near misses. So. Anyway. I ended up realising why it makes a lot of sense to go with leather. It's just as easy to get in and out of your pocket as with no case at all.
Sent from my HTC One using Tapatalk 2

Is the S 4 too weak?

I just pulled the S4 out of my trouser pocket (front) and the screen has been broken. :crying:
It did not drop or so but I went some kilometers in the car and it got some tension in the pocket Apparently the plastic chassis is rather soft and could not save the screen enough.
Can you show some pictures
Sent from my GT-I9500 using Tapatalk 2
Here you are. You can see the crack only when you look very closely. Don't know how to photograph this. When the screen is off you don't see nothing.
Id say it is a bit weak, Ive cracked my front glass (digitiser is fine) between the home button across the menu touch to the side. Ok I dropped it from 4 feet onto concrete but I dropped my S2 about a hundred times before the screen gave. It (S4) is still fully functioning so doesn't bother me, It was the second drop- the first just dented and chipped the chrome effect plastic surround bezel that really should be made of titanium on this phone as its so light and fragile.
I wont swap it on insurance exchange until I break it proper and it is unusable, Orange UK are very good with insurance, £25 admin fee and courier swap the next day.
Ive only had it 2 weeks !
loggy said:
Id say it is a bit weak, Ive cracked my front glass (digitiser is fine) between the home button across the menu touch to the side. Ok I dropped it from 4 feet onto concrete but I dropped my S2 about a hundred times before the screen gave. It (S4) is still fully functioning so doesn't bother me, It was the second drop- the first just dented and chipped the chrome effect plastic surround bezel that really should be made of titanium on this phone as its so light and fragile.
I wont swap it on insurance exchange until I break it proper and it is unusable, Orange UK are very good with insurance, £25 admin fee and courier swap the next day.
Ive only had it 2 weeks !
Click to expand...
Click to collapse
You should be more careful with your devices. You seem to drop them a lot. In less than two weeks you dropped your S4 two times. Something is definetly wrong with you. Put on a soft case at least.
Sent from my GT-I9505 using xda premium
MaKTaiL said:
You should be more careful with your devices. You seem to drop them a lot. In less than two weeks you dropped your S4 two times. Something is definetly wrong with you. Put on a soft case at least.
Sent from my GT-I9505 using xda premium
Click to expand...
Click to collapse
Thanks, good advice, Ive just ordered one of >> these<< .I've got 2 years with this S4 so I may as well try not to break it as I really do tend to drop my phones a lot.. lol..
I put my phone in my front pocket all the time and this scares me before I got my S4.
tricki said:
I just pulled the S4 out of my trouser pocket (front) and the screen has been broken. :crying:
It did not drop or so but I went some kilometers in the car and it got some tension in the pocket Apparently the plastic chassis is rather soft and could not save the screen enough.
Click to expand...
Click to collapse
I seriously doubt the phone broke like that from just being in your pocket. Are you telling the whole story? I've had my S4 in my pocket every day since it was available on April 25th and it's still perfect. Oh yeah, I work in elevator constriction
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Buy rigid screen covering cases, pockets aren't safe they're either tight and exert pressure or they're loose and bang about, the phone is worth a lot of money and deserves protecting.
tricki said:
Here you are. You can see the crack only when you look very closely. Don't know how to photograph this. When the screen is off you don't see nothing.
Click to expand...
Click to collapse
There's definitely more to this story that you aren't telling us.
tricki said:
Here you are. You can see the crack only when you look very closely. Don't know how to photograph this. When the screen is off you don't see nothing.
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Click to collapse
That's a cracked amoled and not the glass, which explains why you can't see anything with the screen off.
If you've ever seen an s3 / s4 amoled you'd know exactly how thin and fragile they are. Best way to explain it is like an egg shell. It breaks to bits when any pressure is exerted on it.
So it seems that pressure from your trousers has flexed the body and cracked the inner amoled screen.
Sent from my GT-I9305 using xda premium
Tricki, same happened me mate. Contacted o2 uk thru chat and explained what happend. They shipped me a new s4 straight away as its within the first 28days of purchase. The courier took the broke one back to o2. Hope you can get urs changed
Sent from my GT-I9505 using xda premium
sxi200 said:
That's a cracked amoled and not the glass, which explains why you can't see anything with the screen off.
If you've ever seen an s3 / s4 amoled you'd know exactly how thin and fragile they are. Best way to explain it is like an egg shell. It breaks to bits when any pressure is exerted on it.
So it seems that pressure from your trousers has flexed the body and cracked the inner amoled screen.
Sent from my GT-I9305 using xda premium
Click to expand...
Click to collapse
glynnd said:
Tricki, same happened me mate. Contacted o2 uk thru chat and explained what happend. They shipped me a new s4 straight away as its within the first 28days of purchase. The courier took the broke one back to o2. Hope you can get urs changed
Sent from my GT-I9505 using xda premium
Click to expand...
Click to collapse
Thank you for your reply. It might be that there were some keys in my pocket when I had to carry some heavy stuff around.
Now I learned how fragile it is the hard way. I just hate those flip cover cases but it is "highly recommended" apparently.
I purchased the unit two weeks ago. I will see how nice the return policy is.
Your not alone Tricki There are at least 3 other threads with the same reports of the S4 breaking in pockets!
Mine broke in my pocket also!
To all these people saying there must be more to this story, mine was taken out of my car mount, put in my front right empty pocket (screen towards leg) after I got out of my car, I walked into my house took the phone back out of my pocket to discover the LCD had cracked! No physical damage anywhere on the outside of the phone, digitiser completely fine! Phone has never been dropped and hasn't been knocked on anything! Every other phone I have ever owned well over a dozen, over even more years has survived being carried like this!
To say the Amoled is very thin and fragile in the S4 is an understatement!
This is not new. Happend to the Galaxy S3 as well: https://community.verizonwireless.com/thread/777720?start=0&tstart=0
Pro tip of the day, dont leave your phone in the pocket when you are sitting somewhere.
Phones are suitable for pockets but not sitting on them...
shadowcore said:
Pro tip of the day, dont leave your phone in the pocket when you are sitting somewhere.
Phones are suitable for pockets but not sitting on them...
Click to expand...
Click to collapse
Thank you - but I don't sit on my front pockets. Anyway I thought a "Life Companion" would be a bit more durable
tricki said:
Thank you - but I don't sit on my front pockets. Anyway I thought a "Life Companion" would be a bit more durable
Click to expand...
Click to collapse
Actually, your report made me think about amoled displays. If they have this type of weakness, it makes them really fragile compared to LCD displays.
Also, my tip was meant to be general. I sometimes forget my phone on the pocket but I usually tend to take it out before sitting. Your report makes me think about this even more.
I wonder if this happens on other non-oled devices.
And one more thing,just because your pocket is on the front does not mean that a phone does not slide to the side.
Never heard of problems like this from the S2. I used to have one. I never took special care about it. It just worked fine and survived some drops.
I think a phone should survive some stress. Perhaps it is just the combination of size and plastic chassis.with the Galaxis which followed the S2.
bad apple?
https://www.youtube.com/watch?v=q3mhAVC6cBA

Dust under glass.

After a couple of hours on my pocket i noticed that there is a lot of dust under the glass just on the top of home button. No way to clean it. It´s sucks, phone which is supposedly IP68 water and dust resistant in two hours looks like my old note 4. Can´t take photos for now.
Any of you guys with black phone also noticed that? I can live with but it drive me crazy.
Cheers.
You sure it's under the glass and not just stuck to the top? It's strange that dust could get through. If so, I would contact the retailer and get it exchanged as it sounds like a defective handset.
VEAWA said:
After a couple of hours on my pocket i noticed that there is a lot of dust under the glass just on the top of home button. No way to clean it. It´s sucks, phone which is supposedly IP68 water and dust resistant in two hours looks like my old note 4. Can´t take photos for now.
Any of you guys with black phone also noticed that? I can live with but it drive me crazy.
Cheers.
Click to expand...
Click to collapse
I'm having the exact same problem...it is driving me crazy.
Do you also own the black version?
timtom67 said:
I'm having the exact same problem...it is driving me crazy.
Do you also own the black version?
Click to expand...
Click to collapse
Yes, black version.
I went to Samsung customer service. They told they dont see nothing strange (of course). They offered to send it to Samsung official service on Madrid (Spain) to check if there is some kind of physical damage and let them decide what to do.
So probably i will do that on monday. other 2 weeks without my phone.
Someone else with this problem? I just want know if its a problem or something normal.
Cheers.
VEAWA said:
Yes, black version.
I went to Samsung customer service. They told they dont see nothing strange (of course). They offered to send it to Samsung official service on Madrid (Spain) to check if there is some kind of physical damage and let them decide what to do.
So probably i will do that on monday. other 2 weeks without my phone.
Someone else with this problem? I just want know if its a problem or something normal.
Cheers.
Click to expand...
Click to collapse
Do you have any photos of it?
Sent from my SM-G935F using Tapatalk
Any little defects phone company's like to brush off so it saves them money and time.
Sent from my XT1575 using Tapatalk
VEAWA said:
After a couple of hours on my pocket i noticed that there is a lot of dust under the glass just on the top of home button. No way to clean it. It´s sucks, phone which is supposedly IP68 water and dust resistant in two hours looks like my old note 4. Can´t take photos for now.
Any of you guys with black phone also noticed that? I can live with but it drive me crazy.
Cheers.
Click to expand...
Click to collapse
You meant something like this? I have it as well.
iz1pp0 said:
You meant something like this? I have it as well.
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Click to collapse
That sure looks annoying.
iz1pp0 said:
You meant something like this? I have it as well.
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Click to collapse
I noticed that on mine today, a quick scrape with my nail removed it
CuBz90 said:
I noticed that on mine today, a quick scrape with my nail removed it
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Click to collapse
How can you put your nail inside this micro hole?
iz1pp0 said:
how did you put inside your nail there?
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Click to collapse
I suppose it wasn't actually under the glass. It was at the side of the home button.
The issue in the photo looks more like light from the screen to me.
Sent from my SM-G935F using Tapatalk
From my personal experience and "investigation" I was able to remove most of the dust with a very thin sheet of paper and lots of patience. I put the paper between the glass and the frame and pushed the dust out. It took a long time though.
As for the investigation part it appears that the black coating doesn't extend all the way to the edge of the glass which means there's a very narrow part of the glass where the dust can get stuck and stay visible.
It's a near perfect phone with 2 very annoying downsides, fingerprints and dust getting stuck around the glass frame, at least with the black version.
I have this same issue. Driving me crazy...
If these phones are supposed to be water resistant,have you tried to stick it under a tap to see if it washes out?
krico said:
If these phones are supposed to be water resistant,have you tried to stick it under a tap to see if it washes out?
Click to expand...
Click to collapse
No... wouldn't that ruin it cause it water resistant but I don't think under any pressure though..
I have that issue around the speaker grill mesh
https://goo.gl/photos/VUv6LyYvH5KQQ6iF8
I have dust as well around the ear piece grill and around my home button.
Sent from my SM-G935T using XDA-Developers mobile app
It's annoying as hell but I guess I live with it unless it makes it way to the camera or the proximity sensor
Sounds like a defect.
Dust under the screen means that your phone is not water proof.
Id go back to the store and get another one.
I had this with a gaminng system. Took it back and got another one.
It does not mean it's not water proof it just means it's not sealed around the edge, it's sealed further in as there's a small crevice

Poor build quality!

Is there any way to hide or rid off this?
After using this my father 10-11months.
Shame Samsung for providing this kind of poor quality on such a premium price phone.
(Never rough use or go under water & always use this samsung original clearview cover)
Never seen this on S7, NEVER, and I saw many of them
I got an S7 for over a year and I don't have any such damage. And what is that thing on the lower pic you are holding? Did you remove open the phone? Why are we able to see your finger through a weird hole?
Sent from my SM-T231 using Tapatalk
chanchan05 said:
I got an S7 for over a year and I don't have any such damage. And what is that thing on the lower pic you are holding? Did you remove open the phone? Why are we able to see your finger through a weird hole?
Sent from my SM-T231 using Tapatalk
Click to expand...
Click to collapse
Last pic was Clear view case
Until we know exactly how the phone was handled, I can't say build quality was poor. That looks to me like fluid ingress. The phone may have been dropped with a small space opening allowing water or sweat droplets in. I keep my phone in my pocket with nothing but a slimarmor case on.
Sent from my SM-T231 using Tapatalk
Hi,
It does seem like the phone did have a fateful encounter with water or some other liquid and some of it got inside the phone or at least damaged it. You can't solve it, since it seems to be permanently aesthetically damaged, however you can get yourself a skin (like DBrand ones) and cover it up with this sticker. Also I'd like to reinforce that Samsung Cases aren't water resistant, at least all that I've seen have this written somewhere.
All the best,
~Lord
sagor1 said:
Is there any way to hide or rid off this?
After using this my father 10-11months.
Shame Samsung for providing this kind of poor quality on such a premium price phone.
(Never rough use or go under water & always use this samsung original clearview cover)
Click to expand...
Click to collapse
Looking at the 2nd pic - do you have screen protector or the original vinyl wrap still on the phone?
I see an circular edge of something over the LED and sensors (led should be flush with the face of the phone.
The crap may be under this wrap and needs to be pulled off.
dy57 said:
Looking at the 2nd pic - do you have screen protector or the original vinyl wrap still on the phone?
I see an circular edge of something over the LED and sensors (led should be flush with the face of the phone.
The crap may be under this wrap and needs to be pulled off.
Click to expand...
Click to collapse
When i saw the picture i thought same thing.But unfortunately there is no screen protector.
XxLordxX said:
Hi,
It does seem like the phone did have a fateful encounter with water or some other liquid and some of it got inside the phone or at least damaged it. You can't solve it, since it seems to be permanently aesthetically damaged, however you can get yourself a skin (like DBrand ones) and cover it up with this sticker. Also I'd like to reinforce that Samsung Cases aren't water resistant, at least all that I've seen have this written somewhere.
All the best,
~Lord
Click to expand...
Click to collapse
I guess it's my father sweat.but isn't it weatherproof?
here is the top view of the phone with full brightness.is it normal?
Btw thanx for the dbrand skin suggetion.but i can't chose which one will looks good with gold color.
A drop may have dislodged the glass a little allowing liquid to enter.
Sent from my SM-T231 using Tapatalk

Fine scratches

Anyone else have very faint surface scratches on the back of their phone? No idea how I got them on this supposedly sturdy phone, but they are there. The phone has been on microfiber resting at all times.
My question is this, anyone think we can polish the back to get light scratches out?
Sent from my PH-1 using Tapatalk
I have this same thing going on, day 3 with the device. They're not that noticable but I know they're there and that's what bugs me. Somewhere I read said it could be scratches in oleophobic coating... IDK. JerryRigEverythings scratch test didn't show any markings until around 8 on the hardness scale.
Sent from my PH-1 using Tapatalk
sk33ls said:
I have this same thing going on, day 3 with the device. They're not that noticable but I know they're there and that's what bugs me. Somewhere I read said it could be scratches in oleophobic coating... IDK. JerryRigEverythings scratch test didn't show any markings until around 8 on the hardness scale.
Sent from my PH-1 using Tapatalk
Click to expand...
Click to collapse
Yea I saw the video. That's what has me annoyed. Essentials talk of durability is well documented. Add that to the fact that no cases are readily available means you kinda need to just put up with whatever happens. I'm wondering if we can just use a mild polish on the back to alleviate any minor scratches. Mine are almost invisible, but I their presence at all on a phone I baby, bothers me.
I think baking soda and water would do the trick.
Sent from my PH-1 using Tapatalk
I began to see fine scratches on the back of mine within days. I carry it in my front pocket with nothing else. I'm not aware of any rough treatment at all. I feel disappointed as well.
Same problem here ,another thing to be disappointed besides the Camera.
Same here
I was getting some as well. Try the polish out and see if it works? I don't think anyones tried it yet. Also if you don't mind covering the back you can always throw a skin on it. Also makes the phone a lot less slippery
I had quite a few on my first unit. My replacement unit I have none so far but I put a dbrand skin on it the minute I took it out of the box. My first one also had some scratches in the titanium near the charging port and a nick on the side that came from who knows what.
NeutronBomb said:
I had quite a few on my first unit. My replacement unit I have none so far but I put a dbrand skin on it the minute I took it out of the box. My first one also had some scratches in the titanium near the charging port and a nick on the side that came from who knows what.
Click to expand...
Click to collapse
Interesting. Have you complained to customer support about scratches? I wonder what their take is.
Sent from my PH-1 using Tapatalk
NeutronBomb said:
I had quite a few on my first unit. My replacement unit I have none so far but I put a dbrand skin on it the minute I took it out of the box. My first one also had some scratches in the titanium near the charging port and a nick on the side that came from who knows what.
Click to expand...
Click to collapse
I also have fine scratches on the back of mine, with scratches near the USB c port. I also have a replacement supposedly on the way, but for freezing & random reboot issues. What did they replace your phone for? How long did it take for you to get the replacement?
Mine was for bad light bleed and the coating on the titanium coming off. Now I have to exchange again because the one they sent me has no speaker grille.
They sent the replacement next day air after they called to confirm. I had already sent my defective device in. This was before they started doing advanced replacement.
I wish you hadn't said anything.. I have them too
Maybe they could be polished out, but if it scratches this easily they are destined to return.
The phone is not supposed to be scratch proof. I'll be surprised if they'll take your phone back just because of slight scratched. Put it in a sleeve to install vinyl backing for peace of mind.
Mine had scratches from day one... lol Just placed my replacement order yesterday but I don't expect to get it anytime soon. Phone is off and collecting dust til I get the box to return it. They stated they wouldn't have any new devices (hopefully ones w/o much of the hardware issues like the speaker grille) in stock until this week when they emailed me last week.
I ended up getting a replacement from essential and placing a skin on the back to protect from getting these fine scratches. I don't hate it as much as I thought I would, I miss the shiny back but I like not having scratches and finger prints all over the back. Wahoo!
Sent from my PH-1 using Tapatalk
Had mine for over six weeks, and no scratches here.
I have a ton of scratches near the camera and magnet ports. No idea how they got there since I carry my phone in my pocket with nothing else in it. The only thing I could think of would be resting it on it's back on a table and sliding it to pick it up? Odd how it is only around the top part. Fingerprint sensor and below is spotless.
Malacant said:
I have a ton of scratches near the camera and magnet ports. No idea how they got there since I carry my phone in my pocket with nothing else in it. The only thing I could think of would be resting it on it's back on a table and sliding it to pick it up? Odd how it is only around the top part. Fingerprint sensor and below is spotless.
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Close to that area are the magnets, magnets attract metal and sand, sand is one of the few things that can scratch glass and ceramic. Sometimes even if we believe or not we have sand in our packets due to daily life. Then we have scratches without knowing where we scratched.
Sent from my SM-N950U1 using XDA-Developers Legacy app
I don't understand people complaining about micro scratches like it's something wrong with the phone? If you live in a place that has sand then you should have some type of protection on your device if you don't want scratches. Sand (silica) is harder than any coating and will scratch any phone. It also can become ubiquitous. One of the persons here literally has a user pic with them on the beach! Why make it Essentials fault when your failure to protect your phone is the issue?
I got my scratches at my corporate office in my cube. Nowhere near beach or anything of that sort. Was just playing with it and setting it up. Anyone who's not using any protection on the back and have been using it regularly saying they don't have any scratches, please share a close up video of your phone's back in nice HD detail close up so we can be in awe of your magical device with no scratches. Be sure to move it around under a bright light too. Lol. Be real people, you're gonna get scratches without a protection, whether it's a skin, case or whatever.

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