[Q] Glass cracked on my Galaxy Note 3 - Galaxy Note 3 Q&A, Help & Troubleshooting

Hey guys i have been a bit busy in the last 3 to 4 months because of my job therefore wasn't as active on XDA as i always have been but today i have been forced to come on XDA again due to an unfortunate accident which my Galaxy Note 3 faced in the morning.
The glass on my Galaxy Note 3 has cracked..........it fell from a height of just 4 inches and bam! the glass has cracked,the screen is working fine and the touch response is fine as well but the glass has cracked.......i am surprised(infact shocked that it cracked after falling from a height of just 4 inches where as on the other hand my good old HTC One X has fallen from a height of 6+ feet 5 to 6 times and it is still working fine).
So my questions are(especially who are living in Pakistan):
1.What can i do now..........where and how can i replace the glass?
2.What will be the estimated cost of replacing the glass?
3. Has anyone else faced this unfortunate accident?
Your feedback will be highly appreciated and i'll be grateful if you guys reply me ASAP.
Regards.

1- Samsung Service Centre? At least here in my place they replace the glass/LCD/digitizer.
2- As you are from Pakistan I am not going for that conversion route. Here it costs around ₹9000. They won't change the glass only, the digitizer will also be changed.
3- No, and don't have plan to face this type of accident either I have a bumper case however.
You can't really compare a phone's fall incident with another phone's, cause the falls itself are different. The corners are the most important place of a phone, and maybe your phone dropped on one of its corner, thus causing the glass/LCD to break. Note 3's overall build quality is more than good, so you are pretty unfortunate here

devilsdouble said:
1- Samsung Service Centre? At least here in my place they replace the glass/LCD/digitizer.
2- As you are from Pakistan I am not going for that conversion route. Here it costs around ₹9000. They won't change the glass only, the digitizer will also be changed.
3- No, and don't have plan to face this type of accident either I have a bumper case however.
You can't really compare a phone's fall incident with another phone's, cause the falls itself are different. The corners are the most important place of a phone, and maybe your phone dropped on one of its corner, thus causing the glass/LCD to break. Note 3's overall build quality is more than good, so you are pretty unfortunate here
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Thanks for replying bro.
WOA....9000 INR which means 14500 PKR that's quite a lot btw my model is N9005 so obviously it is not under warranty will that matter?
And also tell me which case u r talking about? Can u provide any link or photos of the case?

Anytime bro.
Yeah, it's costly. Because of the high quality LCD (or AMOLED in this case) panel used in Note 3. Also you might want to add another 1000 INR with that as my colleague who replaced his Note 3's glass has very good contact and all with the local Samsung SC, so he might have got it for slightly less than normal charge. You just visit your nearest SC and ask, see how much they ask for it.
And yeah, he also has a N9005, no official warranty here either for that, but AFAIK all the SC here in Calcutta accepts N9005 and do what's necessary. For software troubles they ask ₹500 fixed, and for hardware depends on the material which needs to be changed or replaced.
If they don't want to accept the phone as it's the N9005 just tell them you ARE going to pay for it, they will take it instantly
PS: One more thing, I have no idea how the SC people are in your place, but here they are a bunch of muppets. They handle all products like ****, so do WARN them beforehand that to make sure not to scratch anything else, like the camera lens cover, the frames etc. I have had to visit SC twice, once for my S2 and once for my Note 2, and believe it or not both times they scratched the camera lens cover and for S2 they even scratched the display! However they had to replace it for free because of my continuous offending statements, but a hassle is a hassle, so kindly remember that.
I always say, stay away from Service Centres at any cost. But your problem is severe and there's no option but to visit a SC anyway.
Best of luck. And don't forget to inform here what happened.

devilsdouble said:
Anytime bro.
Yeah, it's costly. Because of the high quality LCD (or AMOLED in this case) panel used in Note 3. Also you might want to add another 1000 INR with that as my colleague who replaced his Note 3's glass has very good contact and all with the local Samsung SC, so he might have got it for slightly less than normal charge. You just visit your nearest SC and ask, see how much they ask for it.
And yeah, he also has a N9005, no official warranty here either for that, but AFAIK all the SC here in Calcutta accepts N9005 and do what's necessary. For software troubles they ask ₹500 fixed, and for hardware depends on the material which needs to be changed or replaced.
If they don't want to accept the phone as it's the N9005 just tell them you ARE going to pay for it, they will take it instantly
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As it is your colleague have you seen yourself(or can u ask him if you have not)the screen after the replacement.......someone told me that once you replace it(be it any local shop or Samsung Service Center)a gap occurs between the display and glass due to which dust can pass in the gap after some time......is that really true?
And once again thanks bro coz you are the only one who bothered to reply and help me.

SK_007 said:
As it is your colleague have you seen yourself(or can u ask him if you have not)the screen after the replacement.......someone told me that once you replace it(be it any local shop or Samsung Service Center)a gap occurs between the display and glass due to which dust can pass in the gap after some time......is that really true?
And once again thanks bro coz you are the only one who bothered to reply and help me.
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Yeah, course I have seen it myself. I meet him once every week.
There is NO gap whatsoever, none at all. It looks one hundred percent same as before, if I didn't know the panel has been replaced I would not be able to tell something was changed at all.
I guess people reply by depending on locations, especially when it's about servicing and stuffs. We use all non contract phones, but in EU and US mostly all are contracted phones, and their service process is somewhat different. However I reply, and will continue to do so, if the query is known subject to me, doesn't matter if it's midnight or I am in middle of sleep. Helping others IS the true purpose of a community
Oh I was talking about the Amzer bumper case by the way. It's a very cheap case actually, just 700 INR, but for small drops it will be more than enough, but if you want real protection then you shall aim for UAG or Otterbox cases, yeah they look awful, especially the latter one, but compromise has to be made one way or another.

devilsdouble said:
Yeah, course I have seen it myself. I meet him once every week.
There is NO gap whatsoever, none at all. It looks one hundred percent same as before, if I didn't know the panel has been replaced I would not be able to tell something was changed at all.
I guess people reply by depending on locations, especially when it's about servicing and stuffs. We use all non contract phones, but in EU and US mostly all are contracted phones, and their service process is somewhat different. However I reply, and will continue to do so, if the query is known subject to me, doesn't matter if it's midnight or I am in middle of sleep. Helping others IS the true purpose of a community
Oh I was talking about the Amzer bumper case by the way. It's a very cheap case actually, just 700 INR, but for small drops it will be more than enough, but if you want real protection then you shall aim for UAG or Otterbox cases, yeah they look awful, especially the latter one, but compromise has to be made one way or another.
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Oh good thanks and yeah will let you know once i visit Service Centre......btw 1 last question(i hope you won't mind as i am continously bothering you)how much time it did take for your colleague to get his screen replaced?........any estimate?

SK_007 said:
Oh good thanks and yeah will let you know once i visit Service Centre......btw 1 last question(i hope you won't mind as i am continously bothering you)how much time it did take for your colleague to get his screen replaced?........any estimate?
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Bothering me? LOL, not at all.
It took them three days to get the job done. That's because the display was not available in their possession, it came from Bangalore or some place, that's why three days. They clearly said if they had the panel by themselves they would do the job within one day.

devilsdouble said:
Bothering me? LOL, not at all.
It took them three days to get the job done. That's because the display was not available in their possession, it came from Bangalore or some place, that's why three days. They clearly said if they had the panel by themselves they would do the job within one day.
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Wow nice i thought something like 15 days.......good then will let u know.
Thans once again!

Related

the hero is defective, i have proof!

i know how the dust in getting in our phones, there is a defective seal between the body & the lcd. how do i have proof? i went to install a screen protector today and the solution leaked underneath the lcd and leaves staining and a fog. i had to put my hero in a bag of dry rice to preserve & dry it. no other phone i have had, had this issue when installing a screen protector, im only using a small amount of water spray too, not a ton.
nebenezer said:
I hope you got pictures, and then called your lawyer!!
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come on man, im serious here, this is an issue that htc should of fixed. they wouldn't sell those screen protectors to damage your phone. i only used a very small amount of the spray they provide, you have to use the credit card to squeeze the bubbles out.
fixxxer2008 said:
come on man, im serious here, this is an issue that htc should of fixed. they wouldn't sell those screen protectors to damage your phone.
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I actually agree, for some reason I am just unable to pass up an opportunity to give you $h1t
Fortunately I have been one of the lucky few who have no dust under my screen and my call/end button paint shows no wear at all. My hero looks as new today as it did on 3/12/2009 when I got it.
I was serious though about getting photographic documentation, not sure what you would do with it but if you ad an opportunity to tell someone who could do something about it you would be glad you took the pics (ie, emailing someone at htc or sprint, or even proving the defect to customer service in order to get a replacement)
*edit- You bought the screen protector from HTC? I put a full zagg shield on mine a couple months ago and was very paranoid about the solution getting down in the crack between the bottom of the screen and the button plate but I was lucky, no problems.
nebenezer said:
I actually agree, for some reason I am just unable to pass up an opportunity to give you $h1t
Fortunately I have been one of the lucky few who have no dust under my screen and my call/end button paint shows no wear at all. My hero looks as new today as it did on 3/12/2009 when I got it.
I was serious though about getting photographic documentation, not sure what you would do with it but if you ad an opportunity to tell someone who could do something about it you would be glad you took the pics (ie, emailing someone at htc or sprint, or even proving the defect to customer service in order to get a replacement)
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i may give sprint a call tonight, just upsets me is all. i love the phone but damn i didn't need this today. come to think of it, i may give htc a ring, im sure they must be aware of this, maybe i can get a new phone from them?
fixxxer2008 said:
i may give sprint a call tonight, just upsets me is all. i love the phone but damn i didn't need this today.
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dude, I think you need some perspective. You have insurance, right? Forget the deductible, if you go in and use the correct words in the correct order you can easily walk out with a brand new phone... just saying.
nebenezer said:
dude, I think you need some perspective. You have insurance, right? Forget the deductible, if you go in and use the correct words in the correct order you can easily walk out with a brand new phone... just saying.
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probably, yes.... i just checked the phone and the fog is gone but there is a highly noticeable water stain under the lcd at the top left corner of the phone. im trying to dry it out as we speak. too late to go to sprint today but i may call them and htc to see what they are willing to do. i assume the invisible shields do not void your warranty at all since some sprint stores & best buy carry them?
fixxxer2008 said:
probably, yes.... i just checked the phone and the fog is gone but there is a highly noticeable water stain under the lcd at the top left corner of the phone. im trying to dry it out as we speak. too late to go to sprint today but i may call them and htc to see what they are willing to do. i assume the invisible shields do not void your warranty at all since some sprint stores & best buy carry them?
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The experience you had today will in no way void your warranty unless you let it. You are the customer, be a customer who's business they want to keep and they will bend over backwards to help you, I have proven this theory many times
ebaDamagePlan said:
should have*
or
should've*
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ok, it should of been fixed the minute they knew about the dust getting under there. i think i have proof of a defective seal, when a small amount of spray causes staining & fog underneath. i just called htc and their warranty department is closed, figures!
fixxxer2008 said:
probably, yes.... i just checked the phone and the fog is gone but there is a highly noticeable water stain under the lcd at the top left corner of the phone. im trying to dry it out as we speak. too late to go to sprint today but i may call them and htc to see what they are willing to do. i assume the invisible shields do not void your warranty at all since some sprint stores & best buy carry them?
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Eh...good luck. You've got water underneath your screen via a third party screen protective solution.
The liquid wouldnt have entered your screen had you not administered it. Water can creep through even the smallest of openings.
I highly doubt things are going to work in your favor if you enter a Sprint store. I'm not aware of any corporate Sprint location that advocates a screen solution that requires even the smallest amount of liquid since liquid damage is something that must be handled by the insurance company, Asurion, that many wireless providers work through.
Its worth a shot. Just dont be completely disappointed if the Sprint store doesnt respond in your favor.
Quis89 said:
Eh...good luck. You've got water underneath your screen via a third party screen protective solution.
The liquid wouldnt have entered your screen had you not administered it. Water can creep through even the smallest of openings.
I highly doubt things are going to work in your favor if you enter a Sprint store. I'm not aware of any corporate Sprint location that advocates a screen solution that requires even the smallest amount of liquid since liquid damage is something that must be handled by the insurance company, Asurion, that many wireless providers work through.
Its worth a shot. Just dont be completely disappointed if the Sprint store doesnt respond in your favor.
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Sprint stores as well as Best Buy both install screen protectors, so I doubt that would be an issue.
Umm...not to be rude here, but that's been a known issue for a while. It's not new. Anyone who's had the dust issue (myself included) has known about the seal under the screen leaking.
Yes it's defective. If you put up enough of a fuss they'll replace it with a refurb which will likely have the same problem.
I'm one of the lucky ones. I bought mine at best buy, got it replaced, and haven't had the problem since. It appears HTC had a bad batch (well a lot of them, really) for about 6-8 months. They fixed the problem after that, but the good ones are mixed in with the old ones. It's a crapshoot as to whether you'll get one without a dust problem.
I always get screen protectors that have built in sticky solution. never had the dust problem either.
Sent from my HERO200 using the XDA mobile application powered by Tapatalk
wcgbmd said:
I'll just put it like this, its not that I don't believe people are having these issues its just that they are exaggerating it completely out of proportion.
I have a Htc Hero(With Google) made in 2009, came with the 1.56 RUU Installed. I have 1 (READ 1) dead pixel on my entire screen, the case has no paint chips, no dust under the screen, buttons show no wear(its not paint...), my speakers work and sound great, I get a full signal in 90% of places, Calls never drop, hardware is fast if you know what your doing and tweak it, you can run 2.1 perfectly if you know what your doing, no battery issues whatsoever.
So yeah... a dead pixel... I'm completely returning my hero to Sprint for that. (not)
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I also have a dead pixel. And I'm not returning it for that reason, either.
But I feel I need to set you straight on a few issues.
#1. The dust issue is real. While I personally didn't wait until I had half my screen covered with it to replace it, I've seen pics (here I believe) where the phone is virtually unusable due to the dust. I had a small amount of dust. But why shouldn't I return it? Why should I spend a bunch of money on a defective piece of hardware? If it's not properly functioning when brand new I'm returning it. Which is what I did, and lucked out.
#2. Button wear. I've never had this problem (only had the phone a couple of months) but my wife has. Whether it's paint, or dye, or what have you, those things can and do flake. There are also images of it on these forums if you search for them.
#3. Never had a speaker problem.
#4. You seem to be extremely fortunate about where you live/drive/work then. Because signal issues happen if you do any travelling.
#5. I don't get people with battery problems either. I have the stock battery and can go all day (12-14 hours) and use 50% or less of the battery.
Anyhow, I doubt the people that are having the issues you mention are exaggerating, and at least in the case of the flaking buttons and dust I know from experience they're as bad as people make it out to be.
chfields said:
Sprint stores as well as Best Buy both install screen protectors, so I doubt that would be an issue.
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exactly, plus they sell them as well. it wouldn't void my warranty under water damage because the water indicator sticker is intact and there are no signs of water damage. i doubt a small amount of solution would seep under the screen unless it was defective. im about to call sprint and demand a brand new hero or a samsung moment as im on my 3rd phone now. besides the fact the 3rd phone they sent me was suppose to be new and it's a refurb with over 700 calls made from it. im really about to not buy htc or sprint anymore and maybe move to another carrier.
chfields said:
Sprint stores as well as Best Buy both install screen protectors, so I doubt that would be an issue.
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I'm not aware of any corporate Sprint Store that would install a screen protector that uses any form of a liquid. The screen protectors that Sprint stores sell are a stick film. Nothing that requires liquid to apply.
Best Buy stores do sell and install these...but you're not going to Best Buy for a replacement unit generally. I'm sure they'll turn you away.
well forget sprint, they said the most that will happen is to give me another refurbish, they need to all be on the same page. some say you get new phones and some say they give you used ones. after 3 phones im entitled to a new one or another comparable model. so i guess my last hope is to call htc on monday, after that im dropping my contract and going to t-mobile or verizon. maybe the issue is they give people used phones and not new ones, they need to start backing up their warranties because it seems to me they are just cheap as hell.
fixxxer2008 said:
yeah but it's a legit complaint, im not just ranting. the dust & seal issue are known issues on the net. to me sprint just doesn't care about their customers. every one of their workers give you different answers, no one is on the same page.
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Had the phone since day -2 and have yet to have one speck of dust under the screen yet. And mines the without google branding. You probably just need to stop whining or stop messing up YOUR phone =P
fixxxer2008 said:
exactly, plus they sell them as well. it wouldn't void my warranty under water damage because the water indicator sticker is intact and there are no signs of water damage. i doubt a small amount of solution would seep under the screen unless it was defective. im about to call sprint and demand a brand new hero or a samsung moment as im on my 3rd phone now. besides the fact the 3rd phone they sent me was suppose to be new and it's a refurb with over 700 calls made from it. im really about to not buy htc or sprint anymore and maybe move to another carrier.
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Who said you were entitled to a "New" Hero? Did you get it through insurance? If not, then you're not entitled to a "New" Hero.
VinceOB said:
Who said you were entitled to a "New" Hero? Did you get it through insurance? If not, then you're not entitled to a "New" Hero.
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all replacements were done through sprint and my 2nd one was a brand new phone. the tech told me last week that if my 3rd one acts up im entitled to a another compatible phone model such as the moment. now they are telling me something different. to me the $7 insurance i pay for every month is apparently worthless.
fixxxer2008 said:
all replacements were done through sprint and my 2nd one was a brand new phone. the tech told me last week that if my 3rd one acts up im entitled to a another compatible phone model such as the moment. now they are telling me something different. to me the $7 insurance i pay for every month is apparently worthless.
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Yep the 3 phones for virtually nothing compared to how much you would of had to pay.
Why do we even bother with the $7?

Manufacture Defect?...EDIT: It was and im getting a new phone:)

Okay, so i noticed a few months back that the hinge on the camera side on my camera didnt fit properly. And it slid around very badly. I took it to the Verizon store and they barely looked over it and told me i could buy a case for my phone. I took it again a couple weeks ago...they told me that it looked like a hinge broke on my back cover, and they again told me i could buy i case-__-....So, i didnt buy a case, but i ordered a replacement back...and low and behold THE SAME PROBLEM...I do admit that the replacement does fit a bit more snug, but still doesnt fit into place in that corner.
I did notice that the hinge on the back cover doesnt meet up directly with the hinge on the back of the phone which means it has to be a problem with the way the phone was manufactured, because theres no way i can get two different back covers with the same defect!
I attached a pic....do any others have this issue?....cuz im not really sure if i should argue with Verizon at this point.
-I was planning on selling my Incredible next year to get a new phone...most likely this one http://androinica.com/2010/08/07/le...e-for-verizon-wireless-gets-caught-on-camera/
-And this manufacture defect lowers my resale value.
-Also im afraid they will try and argue with me, because i dropped my phone and have a cosmetic flaw on that side...so it kind of looks bad if you know what i mean.
-What do you guys think?
-You will also notice where it looks chewed up, thats a result of me dropping my phone, however...that happened long after i noticed the defect and long after i told Verizon about it...so they arent related issues at all
>>>>>I talked to the store reps and they documented it this time and that the warranty will send me a new one
Have you thought about getting a red original cover for it on ebay? Maybe that will make the resale more attractive.
I've always had one of those silicone cases on mine, but having to remote/reinsert my battery earlier I happen to have it off right now. Mine seems to fit well around the entire phone, though it did start coming off easier than I would've thought as I was removing the case earlier. I definitely don't have your problem though.
lamusician said:
Have you thought about getting a red original cover for it on ebay? Maybe that will make the resale more attractive.
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Dont have that kind of money x)...im only 17 and my parents wouldnt pay $100 for it...but that doesnt help my issue...im just wondering if i should take it back or not
the way i feel about it is that my lowered resale value should be a result of my own faults...i.e the me dropping it....but it shouldnt be lowered because of the manufacturer
not only that, it makes me feel uncomfortable that it wont be as sturdy or anything...which i already know thats the case
prowlah said:
I've always had one of those silicone cases on mine, but having to remote/reinsert my battery earlier I happen to have it off right now. Mine seems to fit well around the entire phone, though it did start coming off easier than I would've thought as I was removing the case earlier. I definitely don't have your problem though.
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Thanks...so do you think i should complain?...im kind of mixed about this...because my phone works perfectly fine...but then i have my feeling like what i posted above, my lowered resale value should be my fault not a result of a mis-manufactured phone
schwartzman93 said:
Thanks...so do you think i should complain?...im kind of mixed about this...because my phone works perfectly fine...but then i have my feeling like what i posted above, my lowered resale value should be my fault not a result of a mis-manufactured phone
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With the money that Verizon is making off of us, I don't see why you shouldn't complain. What's the worst thing that could happen?
lamusician said:
With the money that Verizon is making off of us, I don't see why you shouldn't complain. What's the worst thing that could happen?
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Idk, lol...i just hate dealing with reps that dont know ****...and also the lady at the warranty service told me that if i send it in and they determine i broke the phone. That i would be charged full retail price.
Why does the plastic on the front of that corner look all chewed up? It looks as though someone were prying it with something sharp and did a careless job.
elborak said:
Why does the plastic on the front of that corner look all chewed up? It looks as though someone were prying it with something sharp and did a careless job.
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I dropped my phone...but that happend after i discovered the defect and showed it to the VZW store.
-I know it kind of looks bad on my record now...but im going to talk to the manager and tell him that the reps didnt document the other 3 times i came in when the lady on the warranty service said they should have
I'm sorry but that does not look like a defect. If it only happened after you dropped your phone, it's clear that there is some sort of correlation. These things don't happen randomly without some sort of mishandling.
I've had my phone since the day before release (got it a day early thanks to Fedex) and it looks pristine. Next time you should invest in a case which will help protect your phone and avoid stuff like this from happening.
shabubu said:
I'm sorry but that does not look like a defect. If it only happened after you dropped your phone, it's clear that there is some sort of correlation. These things don't happen randomly without some sort of mishandling.
I've had my phone since the day before release (got it a day early thanks to Fedex) and it looks pristine. Next time you should invest in a case which will help protect your phone and avoid stuff like this from happening.
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I said the I dropped my phone after I showed them the defect...but its all taken care of...it took it to the store and they documented it and they said warranty would send me a new one
Sent from my ADR6300 using XDA App
It bothers me that you got the same line of bs as I did. I also took my phone in because of a defect. I've always used a wrist strap on my phones and am always careful and OCD (I actually clean my phone everyday) about them. Well, the tiny plastic piece inside the battery cover that secures the wrist strap broke. The sales rep. said I'd have to buy a new phone because of wear and tear, take it up with HTC, or buy a case. I was upset, but too irritated and reserved to take it any further.
Really, why should we fork over MORE money for a case when there is an actual flaw in the product?
gentleart said:
It bothers me that you got the same line of bs as I did. I also took my phone in because of a defect. I've always used a wrist strap on my phones and am always careful and OCD (I actually clean my phone everyday) about them. Well, the tiny plastic piece inside the battery cover that secures the wrist strap broke. The sales rep. said I'd have to buy a new phone because of wear and tear, take it up with HTC, or buy a case. I was upset, but too irritated and reserved to take it any further.
Really, why should we fork over MORE money for a case when there is an actual flaw in the product?
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I probably clean my phone 10 times an hour, and a full polish twice a day.
tmellen said:
I probably clean my phone 10 times an hour, and a full polish twice a day.
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Thank you for making me feel half-way normal! lol
dude call *611 for a refurb.
Umm shouldn't you have complained when it was new?
shoman24v said:
Umm shouldn't you have complained when it was new?
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If you read in the OP...i complained three different times...but each time they looked at it for a minute and told me i the broke cover...AND THEY DIDNT Document it....I tried a second time...they looked at it for a minute DIDNT DOCUMENT!...and they told me oh well you can call the warranty people, but it just looks like you broke the broke the back cover, you can buy a case if you want...so i called the warranty people and they told me that the workers should have documented it...so, i went a third time and they did and said the same thing each time...So, i bought a replacement back...AND IT WAS THE SAME ISSUE...which means it was the main part of my phone, not the back cover...and so i took it to the store and told them to do a thorough inspection and they even tested my back covers on their phones and both my back covers fit perfectly...so he showed his manager and they documented it and told me to call the warenty people and they should send me a new one...so im satisfied
gentleart said:
It bothers me that you got the same line of bs as I did. I also took my phone in because of a defect. I've always used a wrist strap on my phones and am always careful and OCD (I actually clean my phone everyday) about them. Well, the tiny plastic piece inside the battery cover that secures the wrist strap broke. The sales rep. said I'd have to buy a new phone because of wear and tear, take it up with HTC, or buy a case. I was upset, but too irritated and reserved to take it any further.
Really, why should we fork over MORE money for a case when there is an actual flaw in the product?
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Thats exactly the way i feel...while its great to have a case and it is recommended....ITS NOT NEEDED, and i dont want to pay money for something i dont 100% NEED...And im glad it didnt get to the point where i had to argue that with them...like i said, theyre gonna send me a new phone, so im happy
I think the most funny thing about all of this, is Im part Jewish, and that side of me came out today...because one of my main concerns was resale value...so my dad told me i Jewed Verizon, lol
--If you catch my drift
schwartzman93 said:
Thats exactly the way i feel...while its great to have a case and it is recommended....ITS NOT NEEDED, and i dont want to pay money for something i dont 100% NEED...And im glad it didnt get to the point where i had to argue that with them...like i said, theyre gonna send me a new phone, so im happy
Click to expand...
Click to collapse
I'm happy it worked out for you.
I did exactly what I shouldn't have done and bought a gel case - though I wanted one anyway.
[email protected]
Go on with yo Jew self. Part-Jew self.
Whatever, You made me laugh.

Spontaneous screen defect (Hairline crack.)

As the title suggests, I have a screen defect on my Galaxy Note 2. I swear, I did not do this. I have never dropped my phone, I've had an otterbox case since I've bought it. I cherished my little gem, always put her down gently. I never threw it about, I was far beyond cautious.
Anyway, the issue happened sometime on Sunday the 2nd of December between the hours of 06:15 and 10:00am. During the early hours of a British morning; It was around -5c where I live. Before I left at 5:00am, the phone was in pristine condition. Not a single hair, speck of dust or fingerprint gleaming in the light. I had this in my pocket for the journey and came home at the mention hours, (6:15am.) I then placed my Galaxy Note 2 on my bench press bench, and went back to bed. Upon waking, to my horror; There was this monstrosity of a crack. Now, I know there are many naysayers around, "Glass just wont crack on its own, HURH," but let me tell you, it can.
As soon as I noticed this crack, I was straight on the phone to my service provider (Which is O2-UK,) and booked it in for a repair / collection. All was dandy, it was collected and arrived at the service center. Now, today - on the 4th of December 2012; They are saying that I am out of warranty. At this comment, I saw red. This is a 3 month phone, pristine condition; No marks, no bashes IMMACULATE bar the screen. I wrote out a detailed report stating what has happened but to no avail. The supposed, "Engineer" at the O2 repair center has filed the report of, "Accidental damage."
Now, in what way is that accidental damage? I CLEARLY stated what happened, I even went as far to get an Affidavit at my own expense. I then asked if I could have the engineer's report, but no. As an O2 customer, we are not allowed the filed, "Reports" that ascertain to our own property. I quoted segments of the Data protection act, as well as legislation and regulations of the Sales of Goods Act of 1979 (amended,) which clearly state that I am well within my rights. I was quoted £110 for the screen repair but hell will freeze over before I pay that.
I'm without a phone now, I can easily get it back if I pay the fees. I have wrote a formal letter, as well as an email stating that they are in fact in breach of the Sales of Goods Act, as well as the Data Protection Act. I have given them a week to reply to my letter. I am going to be seeing a solicitor in the coming days, as well as the CAB (Citizens advice bureau,) just to get support.
To reiterate this thread: I have not damaged my phone in any way. This is clearly a manufacturing defect which O2 are held responsible for, (See the Sales of Goods Act. The retailer (In this case O2,) is held liable for checking every product they sell.)
I shall keep you kind folks posted as to what happens. However, for now; I am not paying my pay monthly bill until this is sorted. As I told the O2 representative this; I was informed that I would have legal action taken against me. What do I say? Bring it on.
EDIT: https://www.youtube.com/watch?feature=player_embedded&v=dc9c5YFyovU <--- This video shows what the Galaxy Note 2 can withstand. This is my silver lining to win this case. The phone is not for the purpose of, despite what Samsung say. Win
Not taking sides, but I'll say this; a similar thing happened with my HOX but HTC sent me a brand new one. I've yet to have a problem with my Note but can only hope Samsung will be as good as HTC with returns. But for every good case you hear of a bad one.
Regardless - I feel your pain. Good luck.
BTW I bought both my OneX and my Note via O2 (yes I have 2 running redundant contracts) but I didn't go through O2 with my problems. I'd rather slam me knob in a car door.
Sent from my GT-N7100 using xda app-developers app
jetsetwilly said:
Not taking sides, but I'll say this; a similar thing happened with my HOX but HTC sent me a brand new one. I've yet to have a problem with my Note but can only hope Samsung will be as good as HTC with returns. But for every good case you hear of a bad one.
Regardless - I feel your pain. Good luck.
Sent from my GT-N7100 using xda app-developers app
Click to expand...
Click to collapse
Cheers man. When you drop a phone, you'd expect the screen to spider. This is not the case. It's an immaculate hairline fracture. I'm debating whether to get them to send it back to me, so I can take pictures and document it further. During this, I can get it repaired third party and charge O2. I really don't know until I get a reply. All I can say is i'm fuming.
I would focus some attention to how apple deal with hairline cracks on their handsets and ipod touch's. They can tell what is caused from a manufacturing defect and what is accidental damage.
Also ask if O2's own repair facility checked the phone or Samsung themselves. If not the later get the phone back and send it Samsung.
S.
Sent from my Samsung Note II.
Tomo1971 said:
I would focus some attention to how apple deal with hairline cracks on their handsets and ipod touch's. They can tell what is caused from a manufacturing defect and what is accidental damage.
Also ask if O2's own repair facility checked the phone or Samsung themselves. If not the later get the phone back and send it Samsung.
S.
Sent from my Samsung Note II.
Click to expand...
Click to collapse
It's O2's repair center that have my phone. I can't send it to Samsung, as they aren't binded by the regulations which I have described. O2 are in breach of 3 regulations, all in one day.
I have since resent another email showing the video that I posted in my edit. This video depicts the durability of the Galaxy Note 2. This alone is evidence that the device is not fit for the purpose of, which - Under the Sales of Good Act 1979 amended, I am entitled to repair / replace / refurbishment / refund FREE of charge as I, as a customer; Am not satisfied with the quality.
I must admit, as much as I hate Apple - Their procedure for repair and replacement is vastly superior than Samsung's.
I've since found out that this also falls under the EU Directive 1999/44/EC
(If a defect appears during the first six months following purchase the consumer will not have to prove the product was defective at the moment of delivery. The onus will be on the seller to prove the product was without defect. A consumer will have up to two months following the discovery of the fault to inform the seller. If a defect becomes apparent within the two, or one year, period depending on the type of goods, then the consumer has the right to choose a remedy using the following hierarchy. They can
· Demand repair or replacement within a reasonable time and without any significant inconvenience. (Free of charge repair refers to the necessary costs to bring the goods “back to conformity”)
· If this is impossible, unproportionate or cannot be done within a reasonable time or without significant inconvenience then the consumer can demand a price reduction or can rescind the contract (though not if the defect is minor)
All these rights are free of charge to the customer.)
Basically, as it's been 3 months - O2 HAVE to prove that I caused the damage, which will never happen - AS I DID NOT DO THE DAMAGE lol... I resent an email containing hundreds of links with similar devices (All Samsung ironically,) so shall see what happens. Looking optimistic now it's time for bed!
I'm not talking about the regulations though, Samsung will have the expertise to say if it's a manufacturing fault or consider it accidental damage. Why not give them a call and ask the question.
You can send the phone to an authorised Samsung repair center yourself. Get the phone back and get the details from Samsung of your nearest center.
S.
Sent from my Samsung Note II.
Tomo1971 said:
I'm not talking about the regulations though, Samsung will have the expertise to say if it's a manufacturing fault or consider it accidental damage. Why not give them a call and ask the question.
You can send the phone to an authorised Samsung repair center yourself. Get the phone back and get the details from Samsung of your nearest center.
S.
Sent from my Samsung Note II.
Click to expand...
Click to collapse
I'm aware that I can go directly to Samsung, however if I do; I wouldn't have a leg to stand on. I would have to prove, that it is in fact a screen defect.
Samsung themselves have stated that LCD's are not covered by warranty, and will cost to have it repaired. The amount of threads I have read regarding Samsung products and Samsung not giving a damn astounds me.
Anyway, as I've stated, my issue at hand is with O2, who are the retailer. It is their job to ensure that all products which are sold via them, don't have any deficiencies. Now, we all know that retailers don't inspect their products - hence the reason why they usually repair / replace straight away.
The O2 repair center, as far as I believe - have contracts with manufacturers and follow their guidelines as to what can be repaired under warranty.
I'm being pedantic and doing this by the book. I will not let myself get bullied in to submission. The majority of customer's don't want the hassle, they're also unaware of their statutory rights.
I appreciate what you're suggesting, however in my case - going straight to Samsung is a bad move.
I've since emailed the CEO, CFO and COO of O2 UK. I figured why stop at the boss? I shall await further contact and shall keep this thread updated.
Suicidal Chicken said:
I've since emailed the CEO, CFO and COO of O2 UK. I figured why stop at the boss? I shall await further contact and shall keep this thread updated.
Click to expand...
Click to collapse
I too have been experiencing same issue as Op. no physical damage no abuse on my part (phone is literally 6 days old at this point). Taking it to my carrier seems hopeless so I called Samsung and they gave me waybill and incident report. Contmplating sending to them now or just fix on own, as I have seen Siii owners do with removing just the glass.
What you guys think?
jay_droid said:
I too have been experiencing same issue as Op. no physical damage no abuse on my part (phone is literally 6 days old at this point). Taking it to my carrier seems hopeless so I called Samsung and they gave me waybill and incident report. Contmplating sending to them now or just fix on own, as I have seen Siii owners do with removing just the glass.
What you guys think?
Click to expand...
Click to collapse
Get in touch with your provider's CEO. Seriously, the higher you go; the better your experience shall be.
Sounds like a fault in the glass from the start, the pressure of touch on the screen over time has caused the minute fracture to enlarge.
You'd be hard pressed to cause it to do that from dropping it, dropping something on it, flexing it etc. - in those cases I would assume it to just spider.
Does the Otterbox have a rigid front cover? If so, any possibility it could have applied pressure unevenly?
kempas said:
Sounds like a fault in the glass from the start, the pressure of touch on the screen over time has caused the minute fracture to enlarge.
You'd be hard pressed to cause it to do that from dropping it, dropping something on it, flexing it etc. - in those cases I would assume it to just spider.
Does the Otterbox have a rigid front cover? If so, any possibility it could have applied pressure unevenly?
Click to expand...
Click to collapse
My friend has emailed me pictures of when he dropped his Galaxy Note 2. There is spidering all over the screen as well as impact damage.
We know this to be true, I just hope the CEO's assistant can kick some ass.
The otterbox doesn't apply much pressure at all, there's no way that could cause the crack even if it had a vice grip. I'm just waiting patiently.
Suicidal Chicken said:
Get in touch with your provider's CEO. Seriously, the higher you go; the better your experience shall be.
Click to expand...
Click to collapse
Here's the thing I work for my provider in another department separate to mobile. I don't think going that far is gonna go over well
Sent from my SGH-I317M using xda app-developers app
jay_droid said:
Here's the thing I work for my provider in another department separate to mobile. I don't think going that far is gonna go over well
Sent from my SGH-I317M using xda app-developers app
Click to expand...
Click to collapse
Haha, oh **** man. I really don't know what to suggest. I would still say getting in contact with the CEO as a customer would get you somewhere. Despite the fact that you're an employee of your service provider,
Hi ,
O2 quoted £110 for a repaire. Are you aware if that was the actual replacement of the front glass or just a fix? Due to me recently cracking the front glass on my note 2 I have to send it to samsung to have it repaired and fixed and cwnt find a clesr answer as to how nuch they will charge. Down to your issue its poor customer service on o2's part. From what you have said they will be forced to show you the information unless of course they have t&c's in their contract agreements. But to be fair I used to work for Orange and they would issue copies of the repair reports as far as I am aware.
I hope you get the resolution your looking for .
J
Sent from my GT-N7100 using xda app-developers app
jordanprudent said:
Hi ,
O2 quoted £110 for a repaire. Are you aware if that was the actual replacement of the front glass or just a fix? Due to me recently cracking the front glass on my note 2 I have to send it to samsung to have it repaired and fixed and cwnt find a clesr answer as to how nuch they will charge. Down to your issue its poor customer service on o2's part. From what you have said they will be forced to show you the information unless of course they have t&c's in their contract agreements. But to be fair I used to work for Orange and they would issue copies of the repair reports as far as I am aware.
I hope you get the resolution your looking for .
J
Sent from my GT-N7100 using xda app-developers app
Click to expand...
Click to collapse
Hey man. I don't know at all, I've not been told anything regarding what needs replaced or repaired. I imagine that it'll be the whole Glass, LCD and Digitiser replacement as their "engineer's" are pretty incompetent. I've checked the T&C over and over again, there's nothing that says i'm not entitled to reports, even if there was - Under the Data Protection Act I'm entitled to it. It's been a whole f*ck up and I woke up today, with the feeling of, "F*ck it;" You know? I'm only still fighting as it's principle.
Suicidal Chicken said:
Hey man. I don't know at all, I've not been told anything regarding what needs replaced or repaired. I imagine that it'll be the whole Glass, LCD and Digitiser replacement as their "engineer's" are pretty incompetent. I've checked the T&C over and over again, there's nothing that says i'm not entitled to reports, even if there was - Under the Data Protection Act I'm entitled to it. It's been a whole f*ck up and I woke up today, with the feeling of, "F*ck it;" You know? I'm only still fighting as it's principle.
Click to expand...
Click to collapse
Fight till the end. Mother ****ers!
Sent from my Note II using Tapatalk
Do you have any pictures of the crack? I only ask as I have had a VERY similar thing happen to my Note 2 also from O2. My defect (because that's what it is, I haven't caused this, haven't dropped it etc) looks like a smudge in the bottom right hand corner of the screen and if you wipe with a cloth it seems to disappear. But if you wipe the screen with a wet finger you can clearly see what appears to be a single hairline crack from the edge of the screen across the corner of the phone to the home button. 1 hairline crack. Now you can't feel this crack with your fingernail and you cannot see it with the screen on. It's almost like there is a smudge under the screen but if you wipe it enough with a cloth it does disappear (it's very strange). Most people can't even notice it I have to point it out to them.
I did contemplate sending it back to buymobilephones.net under their 30 day warranty but I've heard horror stories of phones going missing, getting a refurbed one back that was worse than the one they sent or them saying I've done it and charging me for repair etc. I've decided to live with it and if it gets any worse I'll claim on my insurance. I'm just curious to see if it's a similar issue to what you have.
I'll try and take a picture but tbh I don't think you'd be able to see anything as it's hard enough when looking directly at it. But I know it's there, and that annoys me slightly.
quertiy said:
Fight till the end. Mother ****ers!
Sent from my Note II using Tapatalk
Click to expand...
Click to collapse
Hell yea brother!
iouk said:
Do you have any pictures of the crack? I only ask as I have had a VERY similar thing happen to my Note 2 also from O2. My defect (because that's what it is, I haven't caused this, haven't dropped it etc) looks like a smudge in the bottom right hand corner of the screen and if you wipe with a cloth it seems to disappear. But if you wipe the screen with a wet finger you can clearly see what appears to be a single hairline crack from the edge of the screen across the corner of the phone to the home button. 1 hairline crack. Now you can't feel this crack with your fingernail and you cannot see it with the screen on. It's almost like there is a smudge under the screen but if you wipe it enough with a cloth it does disappear (it's very strange). Most people can't even notice it I have to point it out to them.
I did contemplate sending it back to buymobilephones.net under their 30 day warranty but I've heard horror stories of phones going missing, getting a refurbed one back that was worse than the one they sent or them saying I've done it and charging me for repair etc. I've decided to live with it and if it gets any worse I'll claim on my insurance. I'm just curious to see if it's a similar issue to what you have.
I'll try and take a picture but tbh I don't think you'd be able to see anything as it's hard enough when looking directly at it. But I know it's there, and that annoys me slightly.
Click to expand...
Click to collapse
Sorry mate I don't have a picture. I too couldn't feel it with my nails. I had an email arrive yesterday but was since "returned" with the message, "Sorry, I did not mean to send this email." I was left in state of confusion and contempt, to which I replied with a single word - "What?!"

[Q] Replacement screen + digitizer + front housing

Well, my screen broke after 5 days, and the digitizer is completely unresponsive. It was barely a 2 foot drop! Here are a few pictures: one, two, three.
Anyways, with the sad story aside, I have looked into my repair options, and I have decided the most economical thing to do would be to order a replacement front assembly and do it myself. In another thread, I found this link. The drop resulted in a few scratches on the metallic frame, so I want to make sure that's also included in my replacement. Now, that link looks very promising, but I'm trying to save as much money as possible. I have browsed though Ebay, and found similar items that cost about $30-40 cheaper (after shipping) coming from China, but I'm a little skeptical about it. $100+ is expensive for a repair, so I want to make sure I'm getting quality parts. A couple examples are here and here. Are these parts directly from LG, and if so, how do they become available for sale through third parties? It's the quality of the parts that concern me the most. All said and done, I want the phone to look and feel as if it were brand new out of the box.
On another note, I'll be buying this as soon as it's available. I had one of those on my Nexus One back in the day, so I know my N4 will be well protected, even though it's going to effectively turn it into a cinder block. Such a shame that I gotta cover up such a beautiful device, but apparently it's too risky to leave the phone naked...
So basically, I just want some opinions about the cheaper Ebay options, or if anyone has a better recommendation. I've ruled out sending the phone to LG's third-party repair center due to the costs. I'm comfortable doing the repair myself, so I'm happy saving a few bucks in the process.
Why not send it it for a new device instead?
Sent from my Nexus 4 using Tapatalk 2
Bloodflame said:
Well, my screen broke after 5 days, and the digitizer is completely unresponsive. It was barely a 2 foot drop! Here are a few pictures: one, two, three.
Anyways, with the sad story aside, I have looked into my repair options, and I have decided the most economical thing to do would be to order a replacement front assembly and do it myself. In another thread, I found this link. The drop resulted in a few scratches on the metallic frame, so I want to make sure that's also included in my replacement. Now, that link looks very promising, but I'm trying to save as much money as possible. I have browsed though Ebay, and found similar items that cost about $30-40 cheaper (after shipping) coming from China, but I'm a little skeptical about it. $100+ is expensive for a repair, so I want to make sure I'm getting quality parts. A couple examples are here and here. Are these parts directly from LG, and if so, how do they become available for sale through third parties? It's the quality of the parts that concern me the most. All said and done, I want the phone to look and feel as if it were brand new out of the box.
On another note, I'll be buying this as soon as it's available. I had one of those on my Nexus One back in the day, so I know my N4 will be well protected, even though it's going to effectively turn it into a cinder block. Such a shame that I gotta cover up such a beautiful device, but apparently it's too risky to leave the phone naked...
So basically, I just want some opinions about the cheaper Ebay options, or if anyone has a better recommendation. I've ruled out sending the phone to LG's third-party repair center due to the costs. I'm comfortable doing the repair myself, so I'm happy saving a few bucks in the process.
Click to expand...
Click to collapse
The Chinese make a dead on imitation of the N4. The only way to be sure you have a real N4 is to call Google and ask if your IMEI is legit. I'm guessing what you're looking at are screens for the copies. If you're worried, what's another few dollars for the real thing? I can see if they were half the price, but they aren't.
Also, why not get a bumper or a Ringke case? They still show of the phone.
scream4cheese said:
Why not send it it for a new device instead?
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
I bought it from my carrier, and declined a $7/month replacement plan... I could get in touch with them, but I'm pretty sure they're just going to tell me it's my own fault and nothing they can do about it.
estallings15 said:
The Chinese make a dead on imitation of the N4. The only way to be sure you have a real N4 is to call Google and ask if your IMEI is legit.
Click to expand...
Click to collapse
Mine is real. I didn't buy a Chinese fake. I was just wondering if the replacement front from those Ebay listings were real or not. I know it's hard to tell, but I want to make sure I'm getting original LG parts.
estallings15 said:
I'm guessing what you're looking at are screens for the copies. If you're worried, what's another few dollars for the real thing? I can see if they were half the price, but they aren't.
Also, why not get a bumper or a Ringke case? They still show of the phone.
Click to expand...
Click to collapse
I was originally considering the official bumper, but I'm not sure if it will really be enough. I don't want to go through the same thing again.
I don't like the design of the Ringke case, either. I know Seidio's cases are great quality, but at the same time, they make the phone huge.
Bloodflame said:
Mine is real. I didn't buy a Chinese fake. I was just wondering if the replacement front from those Ebay listings were real or not. I know it's hard to tell, but I want to make sure I'm getting original LG parts.
Click to expand...
Click to collapse
You misunderstood. I wasn't questioning whether or not your phone was real. I was telling you that the fakes are really good. Those are probably REALLY good fake screens. Understand?
Hi guys,
I have the same problem on my Nexus 4 which is now completely useless. Funny enough, the phone is still on but the touch screen doesn't work anymore... Let me tell you how annoying it is when the alarm rings at 7am on a Saturday morning and you can't turn it off...
Anyway, I hope I'm in the right topic and not posting something that has been answered already (I did a research...) but can you let me know if you managed to change your screen Bloodflame? If so, was it easy with the replacement kit that usually comes with the screen you buy. I don't want to go to a dodgy shop that will take me £20 for just a simple screen change... I'm sure I can do it myself.
I recently found one on eBay for £85, which is pretty much the best deal I saw so far (I can't send you a link as I'm a new member, sorry).
Thanks in advance for your help and apologies if the English isn't perfect (I'm not a native).
estallings15 said:
You misunderstood. I wasn't questioning whether or not your phone was real. I was telling you that the fakes are really good. Those are probably REALLY good fake screens. Understand?
Click to expand...
Click to collapse
OK, I see what you mean. Just when you mentioned verifying my IMEI with Google made it sound like you thought mine was a fake. I understand the Chinese knockoff's could be hard to tell apart, and I understand that those replacement parts on Ebay may be fake. That's what I was skeptical about. They might be real, but maybe it's not worth the risk...
At first glance, the price appears similar, but the one from EtradeSupply comes to about $152 after shipping, whereas the Ebay ones are about $115 shipping included. I was just hoping I could save a little cash - that's all.
michaelvitello said:
Hi guys,
I have the same problem on my Nexus 4 which is now completely useless. Funny enough, the phone is still on but the touch screen doesn't work anymore... Let me tell you how annoying it is when the alarm rings at 7am on a Saturday morning and you can't turn it off...
Anyway, I hope I'm in the right topic and not posting something that has been answered already (I did a research...) but can you let me know if you managed to change your screen Bloodflame? If so, was it easy with the replacement kit that usually comes with the screen you buy. I don't want to go to a dodgy shop that will take me £20 for just a simple screen change... I'm sure I can do it myself.
I recently found one on eBay for £85, which is pretty much the best deal I saw so far (I can't send you a link as I'm a new member, sorry).
Thanks in advance for your help and apologies if the English isn't perfect (I'm not a native).
Click to expand...
Click to collapse
I only made this post last night, so no, I haven't fixed my phone yet. I haven't even placed the order for my replacement parts yet. But I can update this thread later on with my progress. Heck, I can even post pictures of the repair process and make note of any details pertaining to how easy/hard it is, a specific step that might be a little more difficult (ribbon cables come to mind), or anything like that.
FYI, you can disable your alarm from ADB as long as you have USB debugging enabled. It's a bit of a pain, but I was able to get a few things done using ADB. For instance, I was able to turn off mobile data, enable wifi, and make a full backup of my internal storage among a few other minor things, just in case.
Code:
adb shell
svc data disable
svc wifi enable
input touchscreen tap [x] [y]
input keyevent [#]
Google those commands for more details.
Bloodflame said:
I only made this post last night, so no, I haven't fixed my phone yet. I haven't even placed the order for my replacement parts yet. But I can update this thread later on with my progress. Heck, I can even post pictures of the repair process and make note of any details pertaining to how easy/hard it is, a specific step that might be a little more difficult (ribbon cables come to mind), or anything like that.
Click to expand...
Click to collapse
OK I see. No problem then, I ordered the screen yesterday and will also give updates when I'll change it. Hopefully, I'll receive it and change it before you and will therefore give you a few tips (if needed). I'm sure it's not that difficult but we'll probably need to be very cautious. There's probably a few videos showing how to do it. If I find a good one, I'll post the link here.
Bloodflame said:
FYI, you can disable your alarm from ADB as long as you have USB debugging enabled. It's a bit of a pain, but I was able to get a few things done using ADB. For instance, I was able to turn off mobile data, enable wifi, and make a full backup of my internal storage among a few other minor things, just in case.
Click to expand...
Click to collapse
I didn't know this tip, thanks for the help! It finally went out of battery, so nothing to worry about anymore )
Just a general heads up:
I recently had the exact same problem, wanted to keep my nexus naked but it cracked after about a month. So I ordered a replacement last sunday of eBay for about $135 with shipping, it was not from China, from California. I received the screen yesterday, and successfully replaced it by my own, it was pretty simple and took me about an hour. I have never before disassembled a phone. The screen works fine and seems just as good as the one before. I could have sent it in to LG but they said they would remove all data from the phone for some security reason and I didn't want to do that. But if you have any more questions just ask me, I will be glad to help you.
Sent from my Nexus 4 using xda app-developers app
michaelvitello said:
OK I see. No problem then, I ordered the screen yesterday and will also give updates when I'll change it. Hopefully, I'll receive it and change it before you and will therefore give you a few tips (if needed). I'm sure it's not that difficult but we'll probably need to be very cautious. There's probably a few videos showing how to do it. If I find a good one, I'll post the link here.
Click to expand...
Click to collapse
Sounds great! Yeah, I've already briefly looked up a couple videos and guides (see this one on ifixit) and it doesn't looks terribly difficult. Also, I recall reading about someone who successfully replaced their screen, but ended up cracking the back glass in the process. Might be worthwhile to take a little extra care to make sure that doesn't happen to you. You've been warned
aanonymoushuman said:
Just a general heads up:
I recently had the exact same problem, wanted to keep my nexus naked but it cracked after about a month. So I ordered a replacement last sunday of eBay for about $135 with shipping, it was not from China, from California. I received the screen yesterday, and successfully replaced it by my own, it was pretty simple and took me about an hour. I have never before disassembled a phone. The screen works fine and seems just as good as the one before. I could have sent it in to LG but they said they would remove all data from the phone for some security reason and I didn't want to do that. But if you have any more questions just ask me, I will be glad to help you.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Yeah, I could understand why you'd want to leave the N4 naked - it's certainly a beautiful device! But on the other hand, stuff like this happens and it becomes an expensive mistake, as we've learned.
So just tell me, was there any one or two specific disassembly/assembly steps that were more difficult? If so, did you figure out any tricks to overcome the difficulty a bit? I understand working with small parts and flimsy ribbon cables can be a bit of a pain. I've taken a couple phones apart before, but never had too much difficulty as long as I was being careful and patient. I suppose the same is true here but I don't intend to take my N4 apart until I have my new screen and I'm ready to get to work. Payday is a week away, so it's just a waiting game for me at this point.
The most hard part I've encountered was taking the back cover away, that by it self took me about 15 minutes, if you looked at any videos you will know what I mean. Also when you take out the battery make sure to use a hairdryer to loosen up the strong glue below it, also be very careful taking it out, I found out it bends a little its basically made out of strong tinfoil, but if you do bend it a little don't worry it will still work
Sent from my Nexus 4 using xda app-developers app
$120 ain't too bad, hell the deductible for at&ts insurance is $125. I'll have to keep that in mind should the unthinkable happen.
Google could make everyone's life easier and just offer 2 year replacement plans for a flat cost. No you should never drop it, but we're all human, it's bound to happen at some point. Thing is I want a flat replacement plan like what you would get from a retail store on consumer electronics, not scam insurance. Whats irritating is if you buy a tablet, you can get a replacement plan from square trade, but since the nexus 4 has a radio, it's $10 a month, $99 deductible. Ridiculous!
Sent from my Nexus 4 using Tapatalk 2
I had the same problem, first i tried to send the phone to a tech guy to try to remove the digitizer but he couldnt make it, then i bought a screen assembly and installed it myself. I live in Argentina so finding the replacement was not easy. The problem came afterwards when the screen touch was a bit floppy, i tried a Pointer Location app and i discovered that now the screen can read up to 2 fingers and it works really bad (it used to read up to 5 fingers). Is it possible that it is one of the chinese imitations? I didnt know there were copied parts for the N4 up to now
The only visual difference i spotted is that the original screen had little integrated circuits in the screen forming tiny nearly-invisible squares inside the front glass, and the replacement one has no such things.

Cracks on phone casing - real cause for concern

Both mine and my wife's G3 have developed cracks - both in Quickcircle back replacement cases and never droped or knocked in any way. My crack is accross the mic and my wife's are along the IR blaster and headphone port. Hers is white and mine is black. I will be returning hers tomorrow but am very wary of the response I will get. I suggest anyone look closely now for any signs of this if it is likely to be of concern.
I've heard about some having problems. I think LG knows and won't give you a hard time. I double checked mine and so far so good. Good luck man.
phillevy said:
Both mine and my wife's G3 have developed cracks - both in Quickcircle back replacement cases and never droped or knocked in any way. My crack is accross the mic and my wife's are along the IR blaster and headphone port. Hers is white and mine is black. I will be returning hers tomorrow but am very wary of the response I will get. I suggest anyone look closely now for any signs of this if it is likely to be of concern.
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If that flag is accurate and you live in the UK you have nothing to worry about. Its a fault, pure and simple and you have EU consumer laws on your side.
The question is where did you get it? Some stores are more accommodating than others.
same here
The same happened to me today, I got a crack near microphone and I don't know what to do. I bought this from ebay one week old and as far as I know it's a unlock device with Three branding. I have this phone around one month now and the worst part is that my brother brought it to me from the uk when he came on vacations. I don't believe that if I try to contact LG from my country (Cyprus) I will have the phone replaced. The only thing I can do is send it back to my brother in UK but the phone was bought from ebay so I believe I will have problems requesting for a replacement. I am not sure what I have to do, any suggestions guys?
I
ChrisM75 said:
If that flag is accurate and you live in the UK you have nothing to worry about. Its a fault, pure and simple and you have EU consumer laws on your side.
The question is where did you get it? Some stores are more accommodating than others.
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Click to collapse
I got my wife's online from carphone warehouse, so hopefully it will be OK. I just hope they don't imply the phone has been mistreated. I am going to take print outs of the many websites discussing this issue to back me up. My phone was from o2, but as it isnt so bad I'm reluctant to return it due to how much I've customised it (rooted etc). At least they haven't bent I suppose!
Sent from my LG-D855 using Tapatalk
Carphone warehouse are scum, but buying it online actually helps. Take a bit of evidence that its common and they really cant complain.
I have the same crack at the mic.
Sent from my LG-D850 using XDA Free mobile app
http://www.trustedreviews.com/news/lg-g3-owners-complain-of-cracking-issues
Sent from my Sprint LG G3 using Tapatalk
I've seen several G3s now with a crack on the ir blaster, I'm sure LG is well aware of this issues already and they should be able to issue a warranty as this IS a manufacturers defect.
No cracks, yet. Dropped it once, with a cheap case on it. No damage.
Steve
Evolution_Freak said:
http://www.trustedreviews.com/news/lg-g3-owners-complain-of-cracking-issues
Sent from my Sprint LG G3 using Tapatalk
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I am aware of this article, however there is nothing else to confirm that LG have officially acknowledged it and others claim they have been met with denial when speaking to them.
calling you out, bs, this kind of damage is due to lack of care!
"crackgate" what exactly does that refer to, too much crack and dropped your phone near the gate?
homer285 said:
calling you out, bs, this kind of damage is due to lack of care!
"crackgate" what exactly does that refer to, too much crack and dropped your phone near the gate?
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2 phones - one white, one black used by different people. We are pretty boring people that nurture our phones carefully (cases, screen protectors etc). Both phones developing cracks in similar places (along openings) without a single mark or scuff anywhere else. Many other reports as well, all in the same places on the phone. This isn't one of those "my screen has spontaneously shattered" posts, so you are out of line with your comments I'm afraid.
Based upon my own (extremely unscientific) following of this issue. Many of the pictures I've seen of phones with this issue seem to somehow involve the circle case. I do not have one, do not know what sort of pressure the circle case applies to the rest of the phone... However I am not planning on getting one of these cases based upon the number of pictures I've seen with cracks and the case is in the picture (or mentioned by the person posting).
muiriddin said:
Based upon my own (extremely unscientific) following of this issue. Many of the pictures I've seen of phones with this issue seem to somehow involve the circle case. I do not have one, do not know what sort of pressure the circle case applies to the rest of the phone... However I am not planning on getting one of these cases based upon the number of pictures I've seen with cracks and the case is in the picture (or mentioned by the person posting).
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Click to collapse
This may possibly be the cause as both our phones are in these cases. The replacement back doesn't feel any more tight fitting than the original, however and it is the only way to keep wireless charging. In any case it is an official LG product so they still have to accept responsibility if they are continuing to market them.
Man that sucks. I bought a G3 for my wife and myself and we dont have cracks...yet. I hope it was only a specific batch of these for real and they werent just saying that for good PR. Ive had my phones about 3 weeks now and so far so good. We have cases on too...
Sometimes I feel like I can easily crack the case by opening it if I have to swap sim cards. Now once I get it open at the USB port, I slide a credit card along both sides and it easily undoes the clips.
Its because of this freaking crack issue that i am scared of using the beautiful circle case..
I believe the case exerts a lot of tension/pressure on the outer body of the phone..
homer285 said:
calling you out, bs, this kind of damage is due to lack of care!
"crackgate" what exactly does that refer to, too much crack and dropped your phone near the gate?
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Click to collapse
This is and was a known issue. I read about it on multiple sites. WTF are you taking about lack of care...
kennypow3rs said:
This is and was a known issue. I read about it on multiple sites. WTF are you taking about lack of care...
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There's always the one guy who says if I didn't happen to me it couldn't happen to anyone else. I hope you get it replaced as I think it was a defect even though mine is fine so far. Good luck to you and your wife bro.

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