[Q] Issue with headphone jack - Galaxy Note 3 Q&A, Help & Troubleshooting

Hey all. This is my first post on this forum, so forgive me if I break any rules.
So heres a breakdown of my issue. I have a samsung galaxy note 3 that I got here in korea. Im on Olleh service telecom, I believe its called. My phone model is a SM900 NK, I managed to root it with towel root, so im currently running kitkat rooted.
Though before I rooted it, I was playing music through the headphone jack to speakers via auxillary. I went to pick up my phone and as soon as I did, I heard a loud cracking noise. Now at low volumes anything through the headphone jack is outputted with an extremely static noise. To me it sounds like a resistor somewhere was blown, especially because when I turn the volume to max, the static noise is less intense. But definitely still very unlistenable
But the weirdest thing is, when I plug in the USB cable to charge it and connect the USB tether for internet on my desktop, the static noise will only play slightly when there is no audio being played (music, etc). I can even unplug the USB cable and play music normally just fine through headphones, but the issue with this is the phone will get extremely hot and begin draining the battery like crazy. Once I stop the music again itll cool off. Restarting the phone will cause the static noise to play intensly at all times again. Plugging in the USB tether again will fix this issue again, but still cause it to overheat/drain the battery. All of this is just an issue with the headphone aux jack. I can always play music through the phones speaker normally.
Last night my phone got so hot it said that the battery charging was paused because the battery was too hot
If someone knows anything about this issue that would be greatly appreciated!

ninisan said:
Hey all. This is my first post on this forum, so forgive me if I break any rules.
So heres a breakdown of my issue. I have a samsung galaxy note 3 that I got here in korea. Im on Olleh service telecom, I believe its called. My phone model is a SM900 NK, I managed to root it with towel root, so im currently running kitkat rooted.
Though before I rooted it, I was playing music through the headphone jack to speakers via auxillary. I went to pick up my phone and as soon as I did, I heard a loud cracking noise. Now at low volumes anything through the headphone jack is outputted with an extremely static noise. To me it sounds like a resistor somewhere was blown, especially because when I turn the volume to max, the static noise is less intense. But definitely still very unlistenable
But the weirdest thing is, when I plug in the USB cable to charge it and connect the USB tether for internet on my desktop, the static noise will only play slightly when there is no audio being played (music, etc). I can even unplug the USB cable and play music normally just fine through headphones, but the issue with this is the phone will get extremely hot and begin draining the battery like crazy. Once I stop the music again itll cool off. Restarting the phone will cause the static noise to play intensly at all times again. Plugging in the USB tether again will fix this issue again, but still cause it to overheat/drain the battery. All of this is just an issue with the headphone aux jack. I can always play music through the phones speaker normally.
Last night my phone got so hot it said that the battery charging was paused because the battery was too hot
If someone knows anything about this issue that would be greatly appreciated!
Click to expand...
Click to collapse
Maybe you have a short in the phone:fingers-crossed: ..
anyways i wanted to ask did you try using another aux cable to your speaker?? Could be the cable itself is short.

smartjais said:
Maybe you have a short in the phone:fingers-crossed: ..
anyways i wanted to ask did you try using another aux cable to your speaker?? Could be the cable itself is short.
Click to expand...
Click to collapse
I really hope its not a short.. id have to replace the motherboard if it is right?
And yes I have tried different headphones, cables, and speakers. It seems to be the headphone jack

ninisan said:
I really hope its not a short.. id have to replace the motherboard if it is right?
And yes I have tried different headphones, cables, and speakers. It seems to be the headphone jack
Click to expand...
Click to collapse
Hope its not a short.. it could be the connector itself has gone bad. No way that i can think of to accurately check that without opening the phone..
You will have to give it to service to sort this thing i am thinking. Should be free if you are in warranty

If that's hardware issue, you may need the failed part replaced but you should check if that is software issue first, when its hot try use some process monitoring apps to see which process is causing the problem and try reset your phone to isolate any software issue.
Sent from my SM-N9005 using XDA Free mobile app

Related

Headphone jack noise when nothing playing

Hi guys just curious if any of you get any squeel when using you g2 with headphones or aux when nothing is playing. Mine makes the noise but as soon as music starts it's gone. Not sure if it's my cable or car.. i don't think my Legend did this.
Sent from my HTC Vision using XDA App
Never had it happen to me...
it might be engine noise. i used to have that issue a lot with other devices (my TP2 and sirius sat radio). do you have the charger plugged in when you use it
I get a bunch of annoying noise when playing music through my car speakers, but only if the phone is plugged into the charger at the same time. Not sure why. As soon as I unplug the charger the noise goes away.
thats the dredded engine noise what happens is that it picks up the noise from the battery. the only way to get rid of it is to get a filter to the aux cord. my bro hooks up systems in ppls car and it always happens when you connect it to the car battery.
+1 I got similar filter like this in my car.http://cgi.ebay.com/3-5mm-FILTER-CO...er_MP3_Player_Accessories&hash=item5d273d8ff9
Just a question, are any of you guys attaching a car charger to the phone while playing the music in the car?
Aside from zielin.
i get some feedback noise when no music is playing but when playing, there is no issue. when i stop playback, it takes a couple seconds then the noise starts. ive always had a charger plugged in too. never tried without the charger.
Turbo Brian said:
i get some feedback noise when no music is playing but when playing, there is no issue. when i stop playback, it takes a couple seconds then the noise starts. ive always had a charger plugged in too. never tried without the charger.
Click to expand...
Click to collapse
that is the issue when you have the phone plugged into power read the post
ilikepu said:
thats the dredded engine noise what happens is that it picks up the noise from the battery. the only way to get rid of it is to get a filter to the aux cord. my bro hooks up systems in ppls car and it always happens when you connect it to the car battery.
Click to expand...
Click to collapse
Interesting.. i didn't get the noise today but i didnt have the charger plugged in. Normally i do. Will check into this tomorrow.. thanks.
Sent from my HTC Vision using XDA App
I get this same thing. I've never had this problem before with my G1, MyTouch Slide, Vibrant or Nexus One. It's gotta be something with the G2.
rewen said:
Hi guys just curious if any of you get any squeel when using you g2 with headphones or aux when nothing is playing. Mine makes the noise but as soon as music starts it's gone. Not sure if it's my cable or car.. i don't think my Legend did this.
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
I do. I had bought a gold-plated male x male 3.5mm jack cord from Radio Shack. When nothing is playing, I get that noise.
SoTacMatt
I am bad at updating threads..
The noise was indeed caused by my alternator and only happens when the phone is plugged into the charger. The reason I never noticed it with my HTC Legend was because I used a USB cable to my car's AUX for charging. However that cable got wet and corroded so I have been using a cigarette lighter charger (igo) since then.
I installed a Parrot MKi9100 into my car and I also get the very same noise through it while navigating menus, etc. Speaking of the MKi9100, never buy one if you intend to use it for music. Parrot has messed up all their firmware and the thing is a huge waste of money if you want to bluetooth steam audio or use an ipod/iphone. It freezes all the time and no matter the source device or input, pausing and then playing again disconnects the device. It's great :S Oh and their own forums are riddled with people complaining (literally swearing and insulting the company) but Parrot seem to have NO IDEA as they don't read their own forum. They also don't reply to tech support emails sent through their own website.
yea bro i told you ya earlier it was engine noise
On my phone you can hear clicking/popping when the sound sources switch around, but I don't think that's a defect in the phone.
This thread makes me chuckle though, I have a cig lighter charger for my ipod and that never caused any weird interference issues, maybe monster shoved a filter in it? (ya.. monster.. hurray for finding it on 90% clearance at target? XD)
OoTLink said:
On my phone you can hear clicking/popping when the sound sources switch around, but I don't think that's a defect in the phone.
This thread makes me chuckle though, I have a cig lighter charger for my ipod and that never caused any weird interference issues, maybe monster shoved a filter in it? (ya.. monster.. hurray for finding it on 90% clearance at target? XD)
Click to expand...
Click to collapse
i couldnt say why that happened then again i dont own an ipod. but in any car that me and my bro setup any systems in we always encountered that issue if we dont put a filter in it

Headphone Audio Out Problem

Mentioned this on another thread as well.
Problem exists on both 2.3.6 Motoblur and Latest Jokersax ICS Kang so I'm not thinking a software issue just yet.
I can play music through the loudspeaker without a problem, how ever, when I plug the headphones in, all I get is massive distorted mess of what is playing (I have to turn the radio/amp up fairly high to be able to hear this)
The phone is detecting the presence of headphones.
Any ideas? Broken socket?
try different headphone and check the audio settings (just in case the EQ is all messed up on headset mode) and also if problem remains then while plugin rotate the jack or twist cable a little and see if audio output changes.
That happen to me sometimes. My problem is because I have my phone in my pocket all the time and little dust get in to the plug so I need to clean it.
tehrules said:
Mentioned this on another thread as well.
Problem exists on both 2.3.6 Motoblur and Latest Jokersax ICS Kang so I'm not thinking a software issue just yet.
I can play music through the loudspeaker without a problem, how ever, when I plug the headphones in, all I get is massive distorted mess of what is playing (I have to turn the radio/amp up fairly high to be able to hear this)
The phone is detecting the presence of headphones.
Any ideas? Broken socket?
Click to expand...
Click to collapse
Did you get resolve your problem. Same problem is there with my hand set as well. I'm using 2.3.4 with build 4.5.91. The problem persists while in call as well.
Try cleaning you headphone socket with alcohol ( spirit).
Okay, I've semi-solved it.
Its clean as a whistle, and has been alcohol'd so that wasn't it.
I tapped it on the back where the jack sits, and it came back to life... I suspect dry/bad soldering to the board to be a cause.
I plug and unplug the socket 2/3 times a day as I use it with my car radio (I do have the official car kit, but the car charger bit broke, and the audio out from the car kit is very bad and also doesn't send my calls through the speakers without disabling loudspeaker while driving !)

[Q] Galaxy Note 3 Headphones Issue

I used some really old iPhone headphones on my Note 3 the first day I had it, last week. I haven't had an iPhone since 2010, so I am talking super old and beaten to death. They worked fine.
I only mention this because I've read that some older headsets are not compatible with the S4 and Note 3.
Then I paired them with a pair of ARCTIC P253BT Bluetooth Stereo Headphones. The pairing worked, in theory. The phone and headphones seemed to think they were connected.
But all I got for audio was beeps from the headphones when it connected and the phone would play at the normal, holding-to-ear volume -- even when I clicked the button for headphones and jacked up the volume in Bluetooth Settings. This did not shock me because they are cheap headphones.
Later, I tried to use the Aux jack in my car -- no dice. Phone just acted like it didn't have headphones in.
Tried the old iPhone headphones again, phone acted like it did not have headphones in. I figured I at least had those.
Restarted -- same issue.
I realize this is a very low-level question for this forum. I have yet to ROM the phone and will probably wait until TouchWiz finally beats me down.
Part of the problem is that I had been rolling with a Nexus 4 on CM 10.2, I've been running CM for a year over multiple devices and I've never had a Samsung device.
So I just feel like I don't know how to solve anything. I realize asking for TouchWiz advice is like Yankees ownership asking Red Sox fans for advice, but I am taking a shot.
Any thoughts?
Sounds like you have a bad headphone jack or something wrong with the port connector in the motherboard. I would submit a warranty claim and get a new one.
Btw I've used Bluetooth headphones and the aux port in my car it works perfect.
sent from my ROOT powerd Note3
metalsnakebite said:
Sounds like you have a bad headphone jack or something wrong with the port connector in the motherboard. I would submit a warranty claim and get a new one.
Btw I've used Bluetooth headphones and the aux port in my car it works perfect.
sent from my ROOT powerd Note3
Click to expand...
Click to collapse
Wow, seriously? I did not expect it to be that extreme. Whatever went wrong happened some time after I initially used the first set of ear buds.
So maybe I did it? I have been treating the thing like gold, though.
You say that it does nothing when you plug in a headphone right? Like there is nothing connected?
sent from my ROOT powerd Note3
Similar issue solved after powering phone off/on
metalsnakebite said:
You say that it does nothing when you plug in a headphone right? Like there is nothing connected?
sent from my ROOT powerd Note3
Click to expand...
Click to collapse
I've been having the same issue and it seems to correct itself if power my phone off/on, but I'm not happy about the headphone jack being so unreliable on a brand new phone. I've plugged in headphones and an aux out headphone cord and experienced this problem. When the issue arises, the phone will pause for a second as if it's going to send audio to the headphones or aux out device, the unit states "headphones connected" in the notification tray, and then within a second of doing so the audio continues to come from the Note 3 speakers instead of the headphones or external speakers.
metalsnakebite said:
You say that it does nothing when you plug in a headphone right? Like there is nothing connected?
sent from my ROOT powerd Note3
Click to expand...
Click to collapse
It works for one second then either gets really dim or starts playing at the normal call volume (not speaker volume). I took it to the store today and They had no idea. They thought they were very clever when they first got it and I told them all the setting they were planning to try had already been confirmed. They went through the motions. No dice.
They think it is a hardware issue.
If it is a hardware and that is what it sounds like then, you can submit a manufacturer warranty claim with Verizon Wireless.
sent from my ROOT powerd Note3
metalsnakebite said:
If it is a hardware and that is what it sounds like then, you can submit a manufacturer warranty claim with Verizon Wireless.
sent from my ROOT powerd Note3
Click to expand...
Click to collapse
I did that and got a new one. Same issue. Insane. Must be something in my settings.
Solution
bmcs9119 said:
I did that and got a new one. Same issue. Insane. Must be something in my settings.
Click to expand...
Click to collapse
My solution to this behavior (YMMV, but I had the exact same behavior)
The issue ended up being the case. It was generating enough of a standoff that the AUX cable wasn't making complete connection. I think the Note is configured to only recognize a headphone output if both channels are making connection (which is slightly atypical behavior).
TL;DR: If you're having a similar problem, try taking off your case.
Car aux input does not work
GirlMeetsGym said:
I've been having the same issue and it seems to correct itself if power my phone off/on, but I'm not happy about the headphone jack being so unreliable on a brand new phone. I've plugged in headphones and an aux out headphone cord and experienced this problem. When the issue arises, the phone will pause for a second as if it's going to send audio to the headphones or aux out device, the unit states "headphones connected" in the notification tray, and then within a second of doing so the audio continues to come from the Note 3 speakers instead of the headphones or external speakers.
Click to expand...
Click to collapse
I'd like to add my voice to the chorus. Almost identical problem. Works perfectly on all other devices but not 2007 Saab aux. Worked with former Note 2. I tried 3 different cables. Plays fine for a little while then audio directed to phone speaker when notification sounds. I have no case. Pretty sure it's not cabling. Heard it was low impedance headphones. My carrier has not heard of this. I belive it's a compatibility issue with the aux port. Trying bluetooth alternative. I dislike the Hassel but at a loss for now. Maybe Kitkat?
I am having the same issue on a phone that is less than a week old. Headphones work, then later they don't. It shows them connected, briefly sends audio to earphone, then to phone speaker. Reboot fixes it.
Sent from my SM-N900T using Tapatalk
Had the same issue im sure this was tried but make sure your headphones or anything else is plugged in all the way the connection on these things is shotty at best anything you use must be all the way in or it wont work
jolly_roger_hook said:
Had the same issue im sure this was tried but make sure your headphones or anything else is plugged in all the way the connection on these things is shotty at best anything you use must be all the way in or it wont work
Click to expand...
Click to collapse
I don't think this is a hardware issue as the behaviour doesn't really make sense. I suspect it has to do with the service that detects whether headphones are connected or not.
I have this issue from time to time with multiple pairs of headphones.
A restart usually fixes it, but not straight away. I usually have to wait a minute or two after the gui is loaded before the headphones will be detected again.

Headphone jack failing? I don't know...

So, I'm running into an extremely annoying problem with my G2. Just the slightest touch causes my headphone jack to stop sensing properly.
Example: I'll be listening to Google Music and i'll just ever so slightly move my headphone cable near the base of the 3.5mm headphone plug and suddenly the audio will stop as if I have unplugged my headphones. Yet, my headphones are still snapped in and once I press play again, the music continues on as if nothing has happened.
Some times my phone will go from headphones and speaker...headphones and speaker, headphones and speaker. It's as if it doesn't know my headphones are plugged in.
We are talking super light touching here. Any rotation of the plug while connected will cause it to fail. Simply picking up the phone will cause audio to suddenly stop. I'd be willing to bet that by simply blowing on the damn plug would cause it to fail. Hell, even a fart in the plugs direction would probably cause it to fail. That's how light of a touch I'm talking about here. Also, tapping and rotating the headphone plug while it's plugged in would cause Google Voice search to launch. Super weird.
I don't get whats going on. I see know damage in the headphone input...everything looks fine. I've babied this thing since it has arrived. It has been in a case ever since.
My headphones are good because I've tried them on multiple sources. Plugging in different headphones in to my G2 causes the same problems still. I've tried switching ROMs but the same thing still happens.
I'm at a loss here. I need some advice on what to do. Should I just call Verizon and get a replacement phone? Do I need to unroot to do that?
What a pain in the ass.
Sushiglobster said:
So, I'm running into an extremely annoying problem with my G2. Just the slightest touch causes my headphone jack to stop sensing properly.
Example: I'll be listening to Google Music and i'll just ever so slightly move my headphone cable near the base of the 3.5mm headphone plug and suddenly the audio will stop as if I have unplugged my headphones. Yet, my headphones are still snapped in and once I press play again, the music continues on as if nothing has happened.
Some times my phone will go from headphones and speaker...headphones and speaker, headphones and speaker. It's as if it doesn't know my headphones are plugged in.
We are talking super light touching here. Any rotation of the plug while connected will cause it to fail. Simply picking up the phone will cause audio to suddenly stop. I'd be willing to bet that by simply blowing on the damn plug would cause it to fail. Hell, even a fart in the plugs direction would probably cause it to fail. That's how light of a touch I'm talking about here. Also, tapping and rotating the headphone plug while it's plugged in would cause Google Voice search to launch. Super weird.
I don't get whats going on. I see know damage in the headphone input...everything looks fine. I've babied this thing since it has arrived. It has been in a case ever since.
My headphones are good because I've tried them on multiple sources. Plugging in different headphones in to my G2 causes the same problems still. I've tried switching ROMs but the same thing still happens.
I'm at a loss here. I need some advice on what to do. Should I just call Verizon and get a replacement phone? Do I need to unroot to do that?
What a pain in the ass.
Click to expand...
Click to collapse
I think I might be having a similar problem as yours but with a different device (Square card reader). When I plugged it in the first few times there was a good sturdy click and it felt like it was being held in the jack well. But now it pulls out of the jack too easily, and a light touch causes the reader to disconnect. It seems like the contacts for the headphone jack may have been pressed in or something because it only maintains good contact if i hold a little pressure on the reader.
Either way, I don't like my options since I can either go on with a dysfunctional headphone jack, which might be ok since I use bluetooth more often than the jack, or I can try to get a replacement from LG which will likely be a refurb. I'm rooted too and assume I'd have to unroot in that situation. What to do...
Ever figure out your issue, OP? I'm having the same issue right now.
WCM3 said:
Ever figure out your issue, OP? I'm having the same issue right now.
Click to expand...
Click to collapse
I think I pushed the plug in too hard on mine and caused the jack to loosen. Amazon replaced the phone for me no questions asked. They continue to amaze me.

Galaxy s7 Edge Major problem with headphone jack & Bluetooth

So i just got my phone on march4 and i found out 2 major problems on my s7 edge i did a research and seems to be im not the only one with this issue.
1- Bluetooth doesnt work with any wireless speaker i can connect the phone to the speaker but the music come from the phone speaker.
2- the headphone jack make static and horrible noise when you use a aux cable (for example i use my phone on my car with a aux cable and this static breaking noise is problem) now seems to be that the cord doesnt go all the way in into the headphone jack which is a huge concern to me.
3- when you are trying to listen music or audio trough the 2 option above the volume rocker only change the Ringtone volume not the Music/audio volume another big problem.
4- the stock music player is gone
A last i call samsung regardless the problem and they told me they will escalate the situation and they told to go to my carrier to order a replacement if i want to. so people remember you only have 15 days to return or get a replacement if you have the same problem.
All audio related - Sounds handset specific? Good luck on the replacement
Sent from my Nexus 6P using Tapatalk
Has to be defective unit
Sent from my SM-N920W8 using Tapatalk
1- i am using it in my car as bt speaker listening to pandora no prob
2- using jack for speakers at work all night pandora no static (change ur aux maybe?)
3- perfectly working for me
4- i dont see it too lol i see google play music and milk music thats it
I can't believe that these issues could be in all S7! In my opinion, it sounds like it's a faulty handset
We ordered two S7's and we are having the same noise issues with headphones. It makes a horrible noise but only when we are in the house. If you go outside, the noise stops. We have tried various things like disconnecting the wifi and nothing works. The headphones worked fine with the S5
1 is an easy fix simply user error, swipe down on the top of the screen and you should be able to select an "Audio Path/Audio Output" and from there select your speakers or headset. As for the static interference, it's hard to say what the source is from but it only occurs (at least for me) in high volume settings. Either get a shielded aux cable or use a portable amp, which is what I've been doing. If you do return it, keep us updated, I'm curious if if the static is "normal" or a defect.
Samsung's music app can be downloaded from "Galaxy Apps"
My husband and I got an s7 edge as well and we hear the same static noise when it's plugged into the aux cable. I've been thinking about taking it to my att store to see if they can help.
Static noise fix!!!
First you want to open up settings and go into sound and vibrations then you want to scroll down to swap sound quality and effects when you have an aux cable plugged in go ahead and switch the HQ upscaler from off to on and that is your solution to fixing static noises with the galaxy s7 and the galaxy S 7 edge. Everyone's welcome
I'm having the static issue as well. As soon as I touch the headphone jack (on the cord) the static is noticeable. The volume also changes.. Tried 3 different headphones, all the same.
Does this happen to anyone else?
Static issue is gone. However using the audio cable plugged into the auxiliary port in my car the audio sounds as if I'm listening through the speaker on the bottom of the phone but it's coming through the car speakers. I've tried every different setting in sounds and equalizer setting and nothing works. Looks like I may be sending 4 phones back and going with the G5
I am also having issues with the Galaxy S7, static noise from internal speaker and headphones. When you restart the phone it goes away and sounds crystal clear. I am not sure what could be causing this to randomly start, and why doesn't it happen constantly and it goes away when restarting the phone? The Samsung tech support agent said maybe an app I have on my phone is causing it. It happens with YouTube and samsung milk music, I'm not sure why only sometimes. Also it's weird that it happens in both samsung headphones and the internal phone speaker, even at low volumes.
Stock music player is not gone. Its in sam market. Taken away to make the software as bloatwarefree as possible. Blutooth through car speaker also works fine here.
Sent from my SM-G935F using XDA Free mobile app
Just curious if anyone has tried to use an auxiliary cable and plug it into the auxiliary port on their car stereo? How is your audio coming through?
IVIatthew said:
I am also having issues with the Galaxy S7, static noise from internal speaker and headphones. When you restart the phone it goes away and sounds crystal clear. I am not sure what could be causing this to randomly start, and why doesn't it happen constantly and it goes away when restarting the phone? The Samsung tech support agent said maybe an app I have on my phone is causing it. It happens with YouTube and samsung milk music, I'm not sure why only sometimes. Also it's weird that it happens in both samsung headphones and the internal phone speaker, even at low volumes.
Click to expand...
Click to collapse
Mine is having exactly the same issues as yours! The only way to avoid such noise is to use the BLUETOOTH speakers/headphones. What can we do now? Ask samsung to give us a new s7edge to try? Is S7e all like this?
I have a lot of static through car speakers with auxiliary cord
I've now tested 4 different headphones, 3 of them give static at the lightest touch to the headphone jack, 1 works perfectly fine.
I've never had this issue with any phone before and I have no idea what's causing it. UHQ setting doesn't make any difference.. Is it the IP68 rubber inside that's causing it?
I haven't got any of these audio issues, but allow me to list the devices I use:
BT to Mazda 6. No issues.
BT to Sony SBH-80 headphones. No issues.
BT to LG 'sound base' LAP250H. No issues.
Wired to Sennheiser sports headphones. No issues.
What I would say with aux cables, is that the quality of the cable can be the problem. If you've bought a very cheap cable off eBay then you might want to try a better quality cable - see if you're lucky enough to test one from an audio shop but DON'T let them talk you into buying some stupid £20/$20 3.5mm jack.
For bluetooth the phone will need to recognise the device as being able to play audio. There's two bluetooth outputs detected by my Mazda; I can either have the car take audio only, phone only or audio+phone. Now obviously a bluetooth speaker should default to taking audio, but I wonder if the speaker itself is at fault?
jr64007 said:
I have a lot of static through car speakers with auxiliary cord
Click to expand...
Click to collapse
I've tried both of our Galaxy S7 Edge and S7's and different types of audio cables and with every one of them there is a problem with poor volume level where I can max the volume on both the car stereo and the phone and there's no bass. I've even taken them to Best buy and tried them on aftermarket radios and produce the same results. The samsung rep gave me the 800 number to Samsung.
I want to know if it's a hardware or software issue.

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