Note 4 screen issues (air bubbles) - Galaxy Note 4 Q&A, Help & Troubleshooting

Hi,
I got my unit and after 7 days few air bubbles appeared (near front camera, near home button).
My screen got replaced (it was faster than returning and getting a new unit) and second screen has the same issue (but this time near the speaker).
I'm just wondering if this is a common issue with big screens or I'm just not very lucky one? I googled a little and seems that others had the same issues (on Galaxy tabs).
Later I will add a photo.

bat0nas said:
Hi,
I got my unit and after 7 days few air bubbles appeared (near front camera, near home button).
My screen got replaced (it was faster than returning and getting a new unit) and second screen has the same issue (but this time near the speaker).
I'm just wondering if this is a common issue with big screens or I'm just not very lucky one? I googled a little and seems that others had the same issues (on Galaxy tabs).
Later I will add a photo.
Click to expand...
Click to collapse
YES I have this as well, top-right of my screen. It seems like I can wipe/gently scrape it away then it just reappears randomly a few minutes later or if I'm moving in/out of a building
It looks like moisture has built up under the screen which is impossible because I only ever put my phone in my pocket or on my bed and desk, I don't jog with it or take it into the bathroom when showering.
I missed my 14-day window to request straight-swap, don't know if I now want to have it sent back under warranty as that can take weeks and I'll be travelling soon.
Kinda sucks I always notice it now and I'm worried it will get worse.

Here's mine, just after cleaning the screen. You can see the outline where it's starting to form again... Soon it'll fill up like a white cloud in that area to the edge of the screen. Looks much more prominent in daylight but it's getting dark here now.

That's exactly the same:
If you wipe - it disappears and reappears after few seconds.
Temperature changes reveals air bubbles very quickly.
Seems that this issue is quite common.
I will bring my device to Samsug warranty/repair shop after my travels as well.
Anybody else have same issues?
Samsung replaces screens (because of air bubbles) in your countries without any problems?

bat0nas said:
That's exactly the same:
If you wipe - it disappears and reappears after few seconds.
Temperature changes reveals air bubbles very quickly.
Seems that this issue is quite common.
Click to expand...
Click to collapse
Yes, when going from my air-conditioned office to the hot weather outside it instantly becomes more prominent. And vice-versa -if I clear it and then go inside where it's colder, it reappears again. I do recall having a similar issue with the Note 3, it surrounded the top speaker but it was less obvious. This covers a larger area, including part of the actual screen rather than just bezel area.

Related

Keypad + screen issues (after reassembling)

I took apart my tytn, including the screen part.
After reassembling it, I've had random issues related to the keypad and screen.
By keypad, I mean all the keys on the screen part of the phone (D-pad, call/hangup,soft left/right, Internet Explorer & Email).
They will randomly cease working and randomly restart working (usually after turn on/off the screen with the power button)
The screen will also randomly turn white and come back on only if I turn off the screen and then back on.
Im thinking it has to do with a loose connection somewhere in the screen section of the phone, however, Ive taken it apart 2 more times to check everything out and the problem persists.
I wonder if anyone experienced the same thing and found which specific internal is the issue.
i would like to know too cause my buttons just stopped working. so the talk, end, message, Internet explorer, ect. but the left down up right and center button work.
I have the exact same issue.
All the keys (not keybord keys) randomly stops working. I am so used to it now, that I dont even try to answer the phone with the green key button.
The screen fades to white, sometimes (maybe 1-3 times a day).
The screen is white when awakening from "sleep mode", turning on and off the screen fixes that after a while (50% of the time white screen when from sleep mode).
I have found out that putting a finger nail between the keyboard and the screen, on the right hand side, when in closed position, and then putting the screen back on, gives me a 99% chance of funktional display.
The problem also accurs in the "full keyboard position", But putting the finger nail in the same spot helps.
So I think the problem of the connection is in the keyboard part of the phone, since those slide contact always are on the right hand side, and the display contact shift side.
I would lite to know if any body have a permanent solution for this.
(I have now opend my phone yet, and I have tryed the putting thin plastic between the display and the cover, with minimal success)
thanks for your time
alkizmo said:
I took apart my tytn, including the screen part.
After reassembling it, I've had random issues related to the keypad and screen.
By keypad, I mean all the keys on the screen part of the phone (D-pad, call/hangup,soft left/right, Internet Explorer & Email).
They will randomly cease working and randomly restart working (usually after turn on/off the screen with the power button)
The screen will also randomly turn white and come back on only if I turn off the screen and then back on.
Im thinking it has to do with a loose connection somewhere in the screen section of the phone, however, Ive taken it apart 2 more times to check everything out and the problem persists.
I wonder if anyone experienced the same thing and found which specific internal is the issue.
Click to expand...
Click to collapse
These are the exact symptoms of the "SCREEN FADING INTO WHITE" problem. See this thread for more info: http://forum.xda-developers.com/showthread.php?t=303872
The common causes for this are a bad connection to the D-PAD controller PCB (in the technical manual they mention it should be carefully checked and the really small screews with same torque making a 90 degree with the PCB), a bad controller (that was my case, had to order a new one) or not enough pressure on the square black chip on controller (some people seem to have fixed it by putting a plastic sheet in between the chip and the case, to apply constant pressure).
I suggest you try to re-open your phone and reconnect the D-PAD PCB as carefully as you can, double checking the connection and the screws there.
I did fix my problem, by ordering a new PCB and replacing the old (probably bad) one. It started to happen after I dropped my phone and it's the only thing that worked. Now my phone is as good as new.
Hope this helps!
Similar Issues with screen
I have similar issues;
Anything thats on the foreground gets closed by the 'x' button and if I slide it open the start button gets continually pressed!
Seems to be the top right corner of my TS thats at fault
sometimes it's fine....most of the time its not!
Andy.
I have the same! I have a huge dead spot in the middle of my (Tytn) screen, and if you tap there it actually activates the "ok" in the top right corner. The rest of the screen works ok. Whilst drawing in notes any drawing near the center dead spot results in a streak to the top right hand corner...
Bad screen?
Bad rom?
Bad motherboard?
lepic2019 said:
I have the same! I have a huge dead spot in the middle of my (Tytn) screen, and if you tap there it actually activates the "ok" in the top right corner. The rest of the screen works ok. Whilst drawing in notes any drawing near the center dead spot results in a streak to the top right hand corner...
Bad screen?
Bad rom?
Bad motherboard?
Click to expand...
Click to collapse
You can rule out the ROM and M/board in my view for this specific problem. Your issue is very similar (and I think has the same cause) as those who find programs close randomly when in portrait mode and when they open the keyboard the start menu often pops up untapped.
I think this is just a case of a bit of pressure being put on the screen top right corner. Some folks have tried the business card run around under the bezel fix and had some success others have had to return for replacement/repair.
Some have taken the device apart and removed the gasket around the screen under the bezel, but this is not guaranteed to work.
Others have replaced the screen and for this particular problem it is very rarely successful as the screen is not normally damaged.
If you have a warranty use it - all of the above "fixes" are warranty voiding.
Mike
Hi Mike
It's an interesting problem as when performing a click and drag in Notes (drawing mode) the center section of the screen seems to work normally - a square box can select an area right through the middle of the screen - suggesting that the screen (as you say) is OK. So what is causing the a tap in the middle of the screen to register in the top right hand corner, when we now know that the center of the screen can work and respond in the correct manner. The size of the affected area is about the size of a thumb print EXACTLY in the middle. Personally I would like to believe that performing screen alignment 4 - 5 times a day for the past year has worn out the center dot and that is affecting the surrounding area. The trouble is that this fault has been reported on this site a few times now, and everyone says it's caused by something else! What did I do immediately before this happen I hear you ask? I flashed a new radio rom and was fiddling with a piece of card I have wedged down the RHS side of the screen to try and help stabilise the screen alignment. Since this problem arouse, I have removed the gasket - but that hasn't fixed it. I'm going to try and boot up the phone out of the casing to see what "zero" pressure applied to the screen does.
I'll report back...
Lepic.
lepic2019 said:
Hi Mike
It's an interesting problem as when performing a click and drag in Notes (drawing mode) the center section of the screen seems to work normally - a square box can select an area right through the middle of the screen - suggesting that the screen (as you say) is OK. So what is causing the a tap in the middle of the screen to register in the top right hand corner, when we now know that the center of the screen can work and respond in the correct manner. The size of the affected area is about the size of a thumb print EXACTLY in the middle. Personally I would like to believe that performing screen alignment 4 - 5 times a day for the past year has worn out the center dot and that is affecting the surrounding area. The trouble is that this fault has been reported on this site a few times now, and everyone says it's caused by something else! What did I do immediately before this happen I hear you ask? I flashed a new radio rom and was fiddling with a piece of card I have wedged down the RHS side of the screen to try and help stabilise the screen alignment. Since this problem arouse, I have removed the gasket - but that hasn't fixed it. I'm going to try and boot up the phone out of the casing to see what "zero" pressure applied to the screen does.
I'll report back...
Lepic.
Click to expand...
Click to collapse
It will be interesting to see what results you get. You'll need the old rubber band technique to hold the battery in place while you do it!
Mike
Well it's not due to the case squishing the sides of the screen as I just dismantled my hermes, wired it all up in bits on my desk, powered it up and still the screen has a dead spot in the middle and phantom taps in the top right. Temperature is normal room temp, approx 22deg c today.
I'm not sure the exact mechanisms of how these touch screens work out where you are tapping (resistance, voltage), but it looks like there are 3 separate strips running around the screen. 1 goes straight across the bottom, two goes up the LHS and across the top and 3 goes up the RHS. Therefore there is a gap between strips 2 and 3 in the top RH corner. Coincidence? hmmm It seems to me for it to register a tap in the top RH corner, strips 2 and 3 would register low voltages (or high resistance) and bottom wouldn't register at all. Thus suggesting a fault with the PSU that powers the touchscreen. Taps near the edges work because they are near the edges and therefore the resistance is not too great and can be detected, taps in the middle and worse off because they are far from all the detecting edge strips.
Does anyone think that there might a registry tweak for boasting power to the touchscreen?
Hermes Whie Screen Problem
To fix the "white screen" problem, you have to take your unit apart, and reconnect the ribbon cable.
I have a new 8525 and it started happeneing to me, so I took it apart this week, and reseated the ribbon connector.
Fixed the problem.
Has anyone here read and understood all that is said here:
http://msdn2.microsoft.com/en-US/library/aa919680.aspx
Perhaps someone could compare the touch.dll in Black Majik to WM5 - should be the same right?
How come that HKLM/hardware/devicemap/touch doesn't show the touch.dll driver as drivername? Keyboard has it's driver...microsoft says it should say drivername = touch.dll
Do you all have that in your registry?

3 protruding buttons cause battery drain too.. need a case to deal with this

I carry my phone around in my trouser pocket in one of these.
http://cgi.ebay.co.uk/BLACK-LEATHER..._MobilePhonesCasesPouches&hash=item483990906e
I am always on the move with the phone in my trousers and I am sure that the buttons get pressed all day long causing the phone causing the screen to switch on. I find that with my screen off all day over the weekend, the phone lasts about 16 hours without charge (which is pretty **** anyways) but when I am out, it lasts about 8 to 9 hours max.
Does anyone else experience this?
nope i dont experience this
its more likely caused by your phone going in and out of high/low/3g/3g areas while its in your pocket. the buttons are quite hard to press accidentally imo
Apart from the top power button, it's only the middle button that wakes up the device. I have a gel case on mine (not that ugly ass full silicone wraparound crap) and the edges protrude a lot further than the buttons, so I don't seem to have this problem either.
I believe I have also had this issue. I haven't tested it via battery life, but I do sometimes pull my phone out of my pocket to see the screen on.
Additionally, I downloaded a no-lock app from the market, and whenever I went out and had the screen lock disabled, I'd pull my phone out and it would be doing something (using calculator for example). I've since, re-enabled the screen lock
Wish we could disable the menu button from turning the screen on.
mtechfan said:
Apart from the top power button, it's only the middle button that wakes up the device. I have a gel case on mine (not that ugly ass full silicone wraparound crap) and the edges protrude a lot further than the buttons, so I don't seem to have this problem either.
Click to expand...
Click to collapse
Which case is that?
alitech said:
Which case is that?
Click to expand...
Click to collapse
I have this exact kind, 4 different colours.
Just a random eBay ad to show you what it looks like.
The lighting is a bit bright making them look a bit more glowy then they actually are in this auction.
http://cgi.ebay.co.uk/CRYSTAL-SILIC...AU_MobilePhoneAccessories&hash=item4aa13c8cfd
They have terrific grip in your hands and protect the device face down, face up and from any edge impacts. Call it the cheapest insurance policy you can ever have. I have a black x10 and got clear, smoke, blue and red ones. They all look really nice on the device.

Tattoo: digitizer (touch screen) broken for the 2nd time

Hello there,
I bought my Tattoo in January this year. It went to the service centre once already, because the touch screen did not work anymore. It came back with a new one.
Today it got broken again. The symptoms; it was getting more and more difficult to get a long press, for instance to move an icon or remove a widget from the desktop. After it stopped working, I could see a dot matrix on the screen, and when the screen is off, it looks like there is some oil, diffracting the light, a bit like a rainbow.
Am I the only unlucky Tattoo owner with this kind of recursive issue? Is the life span of a Tattoo digitizer only 4 months?
What about capacitive screens - are they less fragile?
Is there any particular Android phone with a good / strong build and quality reputation?
Cheers,
JPascal.
I have similar problems with the screen. It's hardly usable. I get those rainbow-like spots on the screen, there is a big white mark at the top of the screen that fortunately I can see through when screen is on. Also the screen sometimes thinks I've pressed in places where I haven't, so it's impossible to use until I reboot. There are many other problems, and the only reason why I don't send it back to get fixed is that they keep it for weeks, and I need it.
I live in Taiwan, Taipei, so HTC support / service is not bad here. They can come and pick my cellphone at my office, and I can hope to get it back 3 days after.
I'll ask them if it's a common problem, will update this thread later.
JPascal.
_david_94 said:
I have similar problems with the screen. It's hardly usable. I get those rainbow-like spots on the screen, there is a big white mark at the top of the screen that fortunately I can see through when screen is on. Also the screen sometimes thinks I've pressed in places where I haven't, so it's impossible to use until I reboot. There are many other problems, and the only reason why I don't send it back to get fixed is that they keep it for weeks, and I need it.
Click to expand...
Click to collapse
I had same problems with digitizer.. But I fixed it :] This can happen when the screen is pressed for a longtime in pocket or the phone is dropped. But I fixed it :]
I turned the phone off, removed mask and tried to lift up digitizer little bit on side where was rainbow-like spots. When they gone, I put digitizer down and press on the side that I lifted up. Now everithing works like a charm
Yeh I have one of the rainbow spots..too i wanna know how can it be removed....cause i cant get rid of it.
that oil spot or Newton ring can be easily fixed by removing top mask and inserting sharp object between LCD and digitizer couple millimeters and then pull the digitizer up so it detaches LCD and newton ring disapears, then while you removing sharp object, used to pull digitizer up, press with finger from center outwards to pump out air and place it back firmly .. I`ve successfully fixed two HTC tattoo`s and one HTC HD display with that technique ....
najzlijiji
Nisam najbolje razumeo sta je digitajzer i proces uklanjanja mrlje na ekranu, pa ako mozes odjesni mi na srpskom, poz!!!
http://forum.xda-developers.com/showpost.php?p=4894288&postcount=8

Moire pattern on screen

Whoops! Anyone else experiencing this?
It's worst in person, but I think the video kinda shows how it creates a moire pattern with just light tap on the glass. I noticed it when I tried to clean/wipe the screen and seen the pattern on the right side. It only happens on the right side though.
I'm a bit dissappointed as this is my second one, and the first one don't have this even if I put pressure on the glass. I know this one happens, but only with lots of pressure on the screen, but definitely not with just a slight tap.
I'm using my wacom stylus on this one, but it's the same effect with just my fingers, just to be clear.
Yes I noticed this on my XOOM as well, when I was installing my first screen protector. It's only visible when the unit is turned off, and only on certain parts of the screen. I had long since forgotten about it, as it doesn't affect my device at all when its turned on.
Edit: Just looked at your video - looks like you are having a problem while the unit is turned on - I don't see that much distortion with casual pressure while the unit is turned on with my XOOM.
Digital Man said:
Yes I noticed this on my XOOM as well, when I was installing my first screen protector. It's only visible when the unit is turned off, and only on certain parts of the screen. I had long since forgotten about it, as it doesn't affect my device at all when its turned on.
Click to expand...
Click to collapse
I wouldn't have mind if it's only visible when it's off, but this one is visible even when it's on (as shown on the video).
What you have is a little odd. Doesn't look right. I had a laptop that exhibited a similar pattern after it took a hit to the screen. If I would flex the screen or wipe it I would see a pattern like that. Never got any worse, but never got any better either.
Its probably a small capacitor behind the screen, if you apply too much pressure you can probably break the LCD in that spot, probably a design flaw from the screen manufacturer. You can try and return it but probably the next one will be the same.
Also Moire effect is a whole different than what you have on the video.
This is moire effect.
http://www.youtube.com/watch?v=Max5-hXkhwU
i had this, I returned my rooted xoom for one that didn't do that.
Yeah, if possible return it. Something is putting pressure on the screen right there and it could lead to it breaking at that spot in a situation that would not break a normal xoom. It's a manufacturing defect. The worst part is that nothing will likely be done about it and someone else will get the same unit with the defect still in it as a refurb since it's not a flaming obvious defect that keeps you from using the device.
I've had 3 different Xooms, and they all exhibited this effect to one degree or another. They were a 3G/4G unit I returned to get a wifi-only unit, and one I returned due to this problem. The one I have now also has it.
I first noticed it on the second wifi-only when I was cleaning the screen with the unit turned off, and then noticed it when I turned the unit on and pressed a little harder than usual. I checked the 3G unit, and it was the same. Others mentioned theirs having the issue on the Motorola forums, so it seems pretty consistent.
It seems to me that this is a design issue around screen support on the right side. It appears that there's a portion of the screen where the LCD can be bent that's different from the rest of the screen.

Having a few problems.

Got my Nexus 7 a few weeks ago...
Here's my problems:
Rear casing creeks on the right hand side of the device (where the buttons are) but only slightly,
Lower half of the touch screen stops responding sometimes,
After exiting a game or app it takes me to the far left home screen instead of the middle one,
It has stopped rotating for some reason (probably an easy fix),
Sometimes there is the odd screen glitch, like flashing of lines across the screen for a split second,
And there is some white noise when headphones are plugged in. And i would have expected slightly better audio clarity, but its fine.
Other than that its great! The novelty of a tablet hasn't worn off yet
My tablet is running the stock JB and is not modified in anyway.
Maybe somebody could help me with some of these problems?
Thanks
To be quite honest mate, I would send it back with that many faults!
I've only got a bit of screen flicker and I'm still temped to send mine back.
Back to what you asked, you could take the back off and tighten a few of the screws up inside. (Theres a thread on here about it). But for the other ones, I don't think there are any quick fixes.
Glad your still enjoying it, personally I still can't put mine down after a month
Still having them problems, but they aren't that bad. Still using my Nexus 7 all the time.
If I open the device, won't that void the warranty?
Thanks

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