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Hi all,
I had a terrible catastrophic failure today with my 1-month old HTC Wildfire. I bought my device new, unlocked, in Singapore.
Here's what happened:
Today I received an ordinary SMS (like I have hundreds of times before in the past few weeks) and when I picked up the phone off of the desk, flipped on the screen, and slid my finger to unlock it, I saw a brief error message in a dialog on top of the Messages app. It was something like "com.something .... ", I didn't get a good look at the error but it didn't really mean anything to me at the time. The SMS that I received was then lost (I knew who it was from, but the message was not showing up). A few minutes later, I heard another SMS notification. No error message this time, but again the message did not show up in my Messages app.
So, I pressed the power button to power cycle the phone. After I shut it down, I turned it back on, saw the white screen with HTC logo, then black. It was dead. No amount of pressing buttons did anything.
After a few minutes, I removed the battery and it turned on again. Again, white splash screen and then darkness. Repeated this several times and same result.
Finally, I googled how to do a hard reset. I followed the instructions, held the volume down button while pressing power, cleared the memory, after it restarted it went right back to the white bootloader screen, flashed some error messages, and now I'm stuck in the bootloader. When I select the RECOVERY option, I get a quick screen with something like:
SD Checking ...
Loading [SOMEFILE.zip] ...
No Image!
Loading [SOMEFILE.zip] ...
No Image!
....
....
No Image or Wrong Image!
Can anybody help??! I don't know what to do now. I've searched for this "No Image or Wrong Image" message on these forums, but all the results are about rooting and loading different ROMs. I've never rooted or anything out of the ordinary, I just want the stock OS back and operational.
Btw ... I'm an Android noob, but an experienced Linux/Mac user and 10-year software developer.
Any help is greatly appreciated.
Thanks,
Nate
Recovery mode is something else.
To do a hardreset try the following:
Performing a factory reset using phone buttons
If you cannot turn on your phone or access the phone settings, you can still perform a factory reset by using the buttons on the phone.
1. With the phone turned off, press and hold the VOLUME DOWN button, and then briefly press the POWER button.
Note: If you are not sure whether your phone's power is turned off, remove and then reinsert the battery.
2. Wait for the screen with the three Android images to appear, and then release the VOLUME DOWN button.
3. Press VOLUME DOWN to select CLEAR STORAGE, and then press POWER.
4. Press VOLUME UP to start the factory reset.
Click to expand...
Click to collapse
Source : http://www.htc.com/www/howto.aspx?id=3567&type=1&p_id=316
Call HTC support. I had a problem with my previous HTC phone, and they took me through diagnositcs over the phone, and when they diagnosed a hardware fault, sent a courier to pick it up from me the next day. This was when the phone was 18 months old. No receipt was necessary, they used the serial number/manufacture date.
Downside: the phone was gone a week, and came back still broken. It was sent away again, and came back fixed. So painfully without it for two weeks, but not a bad experience.
(edit: it was a similar problem: I upgraded to windows 6.1, and my phone wouldn't get past the initial hardware/boot screen)
I tried the hard reset procedure several times. Every time it's the same thing. After it clears the memory, it says "Reboot in 5 seconds..." and then when it reboots, it goes back to the bootloader screens.
I've contacted HTC support via email, and I'm bringing it in to their support center in Singapore tomorrow. I really hope it doesn't take a week ... I'll keep you updated.
Fixed.
I just got my Wildfire back today after a full week in the repair center. Apparently they replaced the main system board. No other explanation for the problem was given.
The repair process itself was hassle free, although I was frustrated by not having my phone for a week. Ended up having to buy a cheap basic phone for $55 to get by on SMS and voice.
Hello my brother bricked my tmous hd2 he was installing Wp7 from Android and through the installation the device just shut down don't know why ....,
The battery was 100%,after manual restarting the phone it shows white screen and
with colors around on top and down of the screen, cannot enter bootloader.
Help please want to revive this piece of beautiful Tech
3abdo3asal said:
Hello my brother bricked my tmous hd2 he was installing Wp7 from Android and through the installation the device just shut down don't know why ....,
The battery was 100%,after manual restarting the phone it shows white screen and
with colors around on top and down of the screen, cannot enter bootloader.
Help please want to revive this piece of beautiful Tech
Click to expand...
Click to collapse
Were you with him when it was bricked? Are you sure it went off on its own?
(because as far as I know, the HD2 won't shut off for no reason, taking into account that the battery was fully charged.)
Also, since the device boots up, I doubt it is bricked.
If you have HSPL on it, than it is not bricked.
Try this:
1) Take out the battery for 30 sec at least
2) Put it back in and press the volume down button (and hold it), while you press on the Power button (an hold)
Until you enter the 3 colour screen
After you are there, just connect it to the PC and as soon as it says USB you can flash MALGDR or anything you want.
Good luck.
ughhh
man i think my hd2 is brickd like it wont even turn on it only vibrates a lil wen i press the power button any help please
Johev said:
If you have HSPL on it, than it is not bricked.
Try this:
1) Take out the battery for 30 sec at least
2) Put it back in and press the volume down button (and hold it), while you press on the Power button (an hold)
Until you enter the 3 colour screen
After you are there, just connect it to the PC and as soon as it says USB you can flash MALGDR or anything you want.
Good luck.
Click to expand...
Click to collapse
sereousl said:
man i think my hd2 is brickd like it wont even turn on it only vibrates a lil wen i press the power button any help please
Click to expand...
Click to collapse
When it vibrates, isn't it a sign that it's booting up? Try doing what Johev stated. Hold the Volume down button while it's booting up or even while holding the power button. If you can get to the tri-colored screen, your phone is safe.
Dear all,
I've just received my N4 for a couple of hours. It's a brandnew one from U.S market.
Right after unboxing, I switched it on and signed in my Google account. Everything run just fine for a couple of minutes when i swipe through those introduction steps from a Brandnew Vanilla Android. After that, it went wild.
When i turned the screen on the 2nd time of its life time, the Lockscreen rotated automatically and then just hang there. The whole device freezed right after the screen was turned on THE 2ND TIME!. It forced me to press and hold Power button to restart the device, but that problem continues to occur on every working sessions.
Right now i have to completely turn it off and don't know how to fix yet
A just-unboxed-device with a fault like this? Life's Sucking, not Good LG!
What can i do now? Please give me some advices, i'm very frustrating right now.
Thanks in advance.
UPDATE: Now after trying to unlock bootloader, root, flash custom ROM (xenonHD), even tried to disable all lockscreen types (currently set to None), it appears that the whole device will freeze after exactly the 2nd time of screen-on! How on earth does this s**t occur????
Anyone? Please help
looking for help......
I must say this is a rare case; I've never heard of something similar before.
Email google and see what they say:
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411741#US
They will replace all defective devices within 15 days of shipping so don't worry.
innumerabilis said:
I must say this is a rare case; I've never heard of something similar before.
Email google and see what they say:
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411741#US
They will replace all defective devices within 15 days of shipping so don't worry.
Click to expand...
Click to collapse
Problem is the device now is in Vietnam, and it'll take much time to deliver it back to Google.
Wish someone would have a solution...
Try to get into safe mode and disable screen rotation:
Using LG Nexus 4 LG E960 Safe Mode
To recover your phone when malfunctioning.
1. Turn off your phone and reboot. When you see the booting animation press and hold the Volume Down Key . Your main screen will then be displayed with the words "Safe mode" in lower left corner.
2. From the Home screen, tap the Menu Key and tap Settings > search for disable screen rotation
Click to expand...
Click to collapse
If that doesn't work, try to reset to factory:
LG Nexus 4 hard reset LG E960
If you forgot your LG E960 unlock pattern password. Recovery solution for LG Nexus4Â Andorid phone
Using the hard reset aka factory reset on Nexus 4, resetting nexus4,
All data will be lost! Back up any important data before doing a hard reset.
Read ALL steps before attempting.
1. Turn the phone off.
2. At the same time press and hold Volume Down Key + Power/Lock Key .
3. When phone vibrates, release keys and repeatedly tap the Back Key + Home Key until the green Android Robot animation appears.
4. Your device will perform a hard reset.
If logo appears, start over from step 1.
All data will be lost!
Hard reset will take for a minute and after that your Android phone will reboot.
Click to expand...
Click to collapse
Source for steps: http://www.hard-reset.com/lg-nexus-4-hard-reset.html
innumerabilis said:
Try to get into safe mode and disable screen rotation:
If that doesn't work, try to reset to factory:
Source for steps: http://www.hard-reset.com/lg-nexus-4-hard-reset.html
Click to expand...
Click to collapse
Thank you for being so kind. I've just tried and no luck.
By somehow, if it manages to turn all the lockscreen and homescreen to landscape, it will be fine. But i know the N4 cannot rotate homescreen, so this is definitely WEIRD! I feel that the "spirit" of a tablet's OS is running inside my phone, and it decides not to run at all LOL
seems that RMA's the only choice....
New to the forum. My wife both have VW stock rom, no rooting has ever been done. My update went through flawlessly but hers is now stuck at "Software update complete" but screen does not let you push OK. KNOCK ON OR OFF does not work as screen is 100% inoperable. Tried holding down power and volume down button and was able to restart and power off phone completely,however, after phone when starts up, we are still getting hit with that screen. Does anyone know what I can do?
Lamesauce
Just got back from the Verizon store. The update completely locked the screen. Did factory reset, upon rebooting phone, screen was still locked, did not let me even hit "next" to continue with the start up after reset.
Long story short, they are sending my wife a replacement phone. Lost everything on old one..
I only use my S4 to listen to Spotify and Podcast, no other apps are present. I use it until I the replacement Headphone thingy comes for my Nexus 5x.
It's my old phone and it worked great until yesterday when my screen went completely pink and then my phone restarted. Now it's stuck on the first logo screen.
Not the Samsung animated logo screen, but the very first completely white text Samsung Galaxy S4 logo, I can't post pictures.
I am using a Cyanogenmod Rom because of the memory leak bug on stock rom.
I can't boot to recovery because it just boots for few seconds, then shuts off, vibrates 2 times and goes back into the boot screen where it's stuck.
The vibration thing happens everytime I try to boot the phone. The logo comes up, it shuts down, vibrates twice and then it gets stuck on the logo indefinitely.
I can boot to Download Mode and I can't boot to Safe Mode.
Any ideas what I could do? I really want to listen to stuff again.
Could be a power button issue. Open the phone, clean the power button contacts with a bit of pure alcohol, quickly press and release the power button several times in a row using a bit more pressure than usual, reassemble the phone, and see if it works.
audit13 said:
Could be a power button issue. Open the phone, clean the power button contacts with a bit of pure alcohol, quickly press and release the power button several times in a row using a bit more pressure than usual, reassemble the phone, and see if it works.
Click to expand...
Click to collapse
It's still stuck the same way.
When I got to the Recovery Screen once, the screen turned yellow and phone restarted.
The power button may need to be replaced. Do you have a multimeter to test the connections?
@audit13: I've got a feeling the power button isn't his issue. On a properly working S4 the screen wouldn't flash a particular color before rebooting. Given that this happened to him suddenly, I think he has an issue with the SoC itself.
audit13 said:
The power button may need to be replaced. Do you have a multimeter to test the connections?
Click to expand...
Click to collapse
I have a almost dead S4 i9515 model here, it stopped working.
Here at home I plugged it in and it vibrated continue and nothing more.
Tried a couple of times to go to recovery (unrooted, so the standard recovery) and one time I got a Samsung logo with something blue in the top left side of the screen and nothing else.
Cleaned the power button and started the phone and got the Samsung boot logo, but it got stuck in the logo loop.
How can I check the power button with a multimeter? Is there a trick to get to the connectors?
You need to remove the back frame to access the power button connectors. There should be there of them. Without the power button pressed, touch the probe across the outer two and see if there is any current being passed.
https://m.youtube.com/watch?v=2l_6fwzuIwA
Will try it this weekend, if it is the button I will just take it out, and try it that way till I get a new button.
Thanks for the tip!
Well, the button was not the problem, see next post
While starting it won't pass the Samsung logo boot,
while starting via recovery (power, home vol-up) I still won't pass the Samsung logo screen, but now with the message in the top left screen 'Recovery Booting...'
It's dead I believe, the power button is okay, but after a few difficult boots, it wouldn't pass the Samsung logo.
But now it doesn't respond at all anymore.
Is there a way to access this phone?
Via adb or Odin? I don't think so, if the phone doesn't startup I can't do anything...?
It is bye S4 I guess...
I am blocked here too with a GT-I9506, and can't fin anything, so yeah, i guess it's dead, mine too
Time for something new...
Anyone managed to revive his I9506? I have similar problem, if you can guys look into it and tell me that you have tried this already:
https://forum.xda-developers.com/galaxy-s4/help/i9506-stuck-gt-i9506-logo-recovery-t3659795
Can't help you there ?
But I am looking for a new motherboard...
HaroldNL said:
Can't help you there
But I am looking for a new motherboard...
Click to expand...
Click to collapse
I think it will be the best way. It's third day of flashing stock firmware from 4.3 to 5.0.1 NEE an TPL. There ware two times that phone actually booted to recovery and green android appeared. But then phone rebooted and still can't get up.