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I have a MyTouch 3G w/3.5mm headphone jack that I bought from Craigslist. I just use T-Mobile ToGo Prepaid, so I had to get the phone unlocked (got unlock code through T-Mobile for free) and I used my mom's AT&T SIM Card to activate the phone.
After doing that with stock firmware, my T-Mobile SIM card still won't work in the phone. I got zero bars and with a small "X". I thought maybe T-Mobile purposely blocked non data plan SIM cards in their stock ROM, so I rooted and installed Cyanogenmod 6 RC2. Everything went fine with the rooting and upgrade, but I'm still having the same problem with my T-Mobile SIM. It always says "No Service". If I try to dial a number, I get "Mobile network not available." In Settings->Mobile network settings->Network Operators, it shows both AT&T and T-Mobile as available networks. If I touch T-Mobile, I get "Unable to connect to this network at this time. Please try again later". The strange thing, is everything works fine with an AT&T SIM card! I'm at a loss to figure this out. Are these symptoms of a blacklisted IMEI? Or do these symptoms indicate something else?
UPDATE: Talked to T-Mobile chat, IMEI is NOT blocked which is good, but it's still not working.
had the same issue...I used my friend's AT&T sim with data plan to sign-in to google. I had to enter AT&T APN settings and choose AT&T network in the menu.
Everything went well and I put my prepaid togo sim card. Got no service message and no bars. I went then to menu-settings-wireless controls-mobile neworks-network operators. It scanned networks for a minute and found t-mobile which I chose. Right after that it connected to network and I was able to make my first call from prepaid card
Unfortunately, that doesn't work on mine. When I touch T-Mobile, I get "Unable to connect to this network at this time. Please try again later."
GnatGoSplat said:
Unfortunately, that doesn't work on mine. When I touch T-Mobile, I get "Unable to connect to this network at this time. Please try again later."
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are you sure your t-mobile sim card still work fine? i did research quite a bit this issue yesterday and many people confirmed that prepaid card works fine for them. check your network settings again and reset them to default
Yeah, it's the SIM card I use in my iPhone daily. My wife's SIM doesn't work in it either. I've reset everything to defaults, wiped everything, and even installed Cynanogenmod with no luck.
GnatGoSplat said:
Yeah, it's the SIM card I use in my iPhone daily. My wife's SIM doesn't work in it either. I've reset everything to defaults, wiped everything, and even installed Cynanogenmod with no luck.
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sorry to hear that...maybe you should try to call t-mobile or visit a store
I did talk to T-Mobile, but they only suggested a full wipe (hard reset) which didn't work. I guess it's probably broken, and since I bought it second-hand, not covered under warranty. It's unlocked so I guess I could try to recoup my losses by selling it to someone w/AT&T.
Hello I really need help here I originally have iPhone 4s and basically just got this Galaxy Note today a white one. Anyhow I went to ATT store and they gave me a normal size big SIM card so I called to have the sim card activated. however I poped it in the galaxy note and nothing no signal at all. I even called AT&T support and they just pretty much told me the phone is not compatible....IM LIKE THAT SUCKS. So my question is does anyone here have the Hong Kong version? White?
At this point I'm even second guessing if my. NOTE is unlock? Even tho the ad that I bought it from said its unlock...and how do I confirm it's unlock or not?
PLEASE HELP!! Spent 800 for this bull****!!
Mines the HK version and I have an ATT sim card I got from their corporate store. Went in, showed the Note, said I needed a sim card for it and the guy activated it for me and I checked it on the spot to make sure it works. If they did activate it, then you should get a signal after restarting the phone.
Ok so it does work with AT&T I assume yours is unlock like mine?
Anyway yeah they gave me the sim card and said I have to call since its a business account ....that's bull****. Also I didn't bring the phone in there.
You have th big simcard? Or the micro iPhone 4s sim card?
I have a regular sized sim card and yes its unlocked.
I wonder how do u confirm it's unlocked?
kingrichards said:
I wonder how do u confirm it's unlocked?
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i would bring in your Note to an AT&T store to get the sim activated. I had issues getting my Note to recognize my sim card, this one time in band camp, I went to an AT&T store to get a new sim card activated. For some reason, it took the CSR like 3 sim cards before my Note recognized one.
You need to program into your phone the proper APN settings, so it knows how to talk to AT&T's network. Search for AT&T APN settings. There are 2 settings depending on which plan you're on; smartphone or dumbphone. Go to your home screen, hit menu, settings, Wireless and Network, Mobile Networks, etc. Being able to setup your own phone is what separates the men from the iboys.
Yeah, take it into a store.
Since they can actually see that yes, you do have a phone, they are far more likely to be helpful.
I called AT&T - the guy on other side of the phone didn't know what to do.
The lady in the store also hit the same snag, but she got around it and got my phone working.
- Frank
Had my Verizon Galaxy note 3 running on the T Mobile network flawlessly until one day a week ago I woke up with no network connection. Upon contacting T Mobile I was told that the IMEI had been reported stolen so it was blocked. I contacted Verizon and they confirmed that this has (inadvertently) happened and the IMEI had been blocked. They unblocked the IMEI for me and I was able to later confirm through several online sources that the IMEI was no longer showing stolen. HOWEVER!!! My note 3 will no longer work on the T Mobile network and they are telling me that the phone is now locked...
I purchased a brand new sim card and had it activated on my line through T Mobile, still nothing. I have put a Verizon SIM from my sisters Verizon account into my phone and it immediately has 4G LTE..
IS IT POSSIBLE THAT VERIZON HAS CARRIER LOCKED MY NOTE 3????? CAN THEY DO THIS? IF SO HOW DO I UNLOCK IT SINCE NO ONE HAS CODES FOR CDMA PHONES (ESPECIALLY VICIOUS VERIZON)???
PLEASE PLEASE HELP ME, I HAVE NOT HAD MY PHONE ON THE NETWORK FOR A WEEK NOW AND I'VE TRIED EVERYTHING. VERIZON IS TELLING ME THE PHONE IS NO LONGER BLOCKED.
tmtriana88 said:
Had my Verizon Galaxy note 3 running on the T Mobile network flawlessly until one day a week ago I woke up with no network connection. Upon contacting T Mobile I was told that the IMEI had been reported stolen so it was blocked. I contacted Verizon and they confirmed that this has (inadvertently) happened and the IMEI had been blocked. They unblocked the IMEI for me and I was able to later confirm through several online sources that the IMEI was no longer showing stolen. HOWEVER!!! My note 3 will no longer work on the T Mobile network and they are telling me that the phone is now locked...
I purchased a brand new sim card and had it activated on my line through T Mobile, still nothing. I have put a Verizon SIM from my sisters Verizon account into my phone and it immediately has 4G LTE..
IS IT POSSIBLE THAT VERIZON HAS CARRIER LOCKED MY NOTE 3????? CAN THEY DO THIS? IF SO HOW DO I UNLOCK IT SINCE NO ONE HAS CODES FOR CDMA PHONES (ESPECIALLY VICIOUS VERIZON)???
PLEASE PLEASE HELP ME, I HAVE NOT HAD MY PHONE ON THE NETWORK FOR A WEEK NOW AND I'VE TRIED EVERYTHING. VERIZON IS TELLING ME THE PHONE IS NO LONGER BLOCKED.
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You can contact with you service provider . or you can resolve this issue if you contact with any cell pone hardware dealer.
Verizon will not replace your note 3 unless you are a Verizon customer. You would have more luck if you called while the phone was activated to your sisters account and asked for a replacement. It would most likely be a CLN device, but it will work on TMobile
Sent from my SM-N900V using Tapatalk
Anyone check to see if other gsm sim cards would work in the Verizon version of the moto e4?
Also will this verizon model work on Jio network (850 band available in this set) in India?
I can confirm it works with AT&T Freedompop GSM SIM after buying a $2 unlock code on ebay. Noted it picks up LTE bands 2,4,5,17. Band 5 is the 850 Mhz frequency.
Whyzor said:
I can confirm it works with AT&T Freedompop GSM SIM after buying a $2 unlock code on ebay. Noted it picks up LTE bands 2,4,5,17. Band 5 is the 850 Mhz frequency.
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You able to place calls??
juggamonkey said:
You able to place calls??
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I use T-Mobile and after buying the SIM unlock on eBay, I am able to use both voice and data.
That's crazy cricket doesn't allow voice calls for me .I ordered unlock code from eBay also
juggamonkey said:
That's crazy cricket doesn't allow voice calls for me .I ordered unlock code from eBay also
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You may need to change the settings to use T-Mobile/GSM network or something like that. Some people mentioned it in the slickdeals forum:
https://slickdeals.net/f/10418732-verizon-moto-e4-prepaid-39-88-walmart
juggamonkey said:
That's crazy cricket doesn't allow voice calls for me .I ordered unlock code from eBay also
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When I first inserted the cricket sim, it wont allow the voice calls. I switched the preferred network from 4g to 3g, the calls worked. Switched it back to 4g and they still work. Try doing this, it works..
EDIT: Remember, it switches from LTE to 3G when making the calls. I got the unlock code from ebay for $2.09.
cyclops13 said:
When I first inserted the cricket sim, it wont allow the voice calls. I switched the preferred network from 4g to 3g, the calls worked. Switched it back to 4g and they still work. Try doing this, it works..
EDIT: Remember, it switches from LTE to 3G when making the calls. I got the unlock code from ebay for $2.09.
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Hey thanks ! That worked
so, 100% sure that it works to make calls, data and sms when try unlock code from ebay? is yes, i´ll buy one to try in México
I unlocked mine with a code off eBay. I am currently using it on Cricket(At&t). Everything is working fine..data, calls, texts, MMS. Just had to find the correct APN settings. From my understanding...it should be usable on Sprint/Boost but who would want to.
Hi, anyone know how to dial special numbers like *611 or *264 when your using another sim (from other carrier, nota Verizon) ? Because im trying but always appear +1 simbol before i dial
My friend bought the Verizon prepaid version and isn't able to connect to many WiFi networks, like the airport ones (he tried in a couple different airports and none worked), any ideas how to fix that?
I unlocked my verizon E4 through ebay and checked it works with Jio in Mumbai -
4G was working without setting up the APN - just put the sim
I unlocked mine for $2 on ebay and my at&t sim works. sms does have a slight delay sending at times but lte and calls work.
This might sound like a stupid question, but this could be used with a Verizon post-paid SIM, correct? My son has the HTC 10 and it got dropped in water but he is away at school. He should be able to just run to Target, grab one for $40, and take that nano SIM out of his bad HTC 10 and pop it in the Verizon Pre-paid Moto E4 and that's it, correct? No need to call Verizon or anything?
acejavelin said:
This might sound like a stupid question, but this could be used with a Verizon post-paid SIM, correct? My son has the HTC 10 and it got dropped in water but he is away at school. He should be able to just run to Target, grab one for $40, and take that nano SIM out of his bad HTC 10 and pop it in the Verizon Pre-paid Moto E4 and that's it, correct? No need to call Verizon or anything?
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I believe that is correct from what I've read here.
Supposedly, already activated Verizon post-paid sims are good to go. It's when you try to activate the Verizon prepaid phone that you run into problems because the prepaid IMEI is NOT whitelisted. Of course, 'm only repeating what I've read. I don't use Verizon, so YMMV.
acejavelin said:
This might sound like a stupid question, but this could be used with a Verizon post-paid SIM, correct? My son has the HTC 10 and it got dropped in water but he is away at school. He should be able to just run to Target, grab one for $40, and take that nano SIM out of his bad HTC 10 and pop it in the Verizon Pre-paid Moto E4 and that's it, correct? No need to call Verizon or anything?
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Also not a Verizon user here, but as I understand it, putting postpaid VZW sim in a prepaid device that hasn't been active on a prepaid account will result in a lock being put on your postpaid account. This will necessitate a call to VZW customer service to 'reactivate' the account - no calls messages or data until you make that call (from another line)
This is what I recall from discussion around similar use case in the Moto e 2015 forums. Ymmv.
dandrumheller said:
Also not a Verizon user here, but as I understand it, putting postpaid VZW sim in a prepaid device that hasn't been active on a prepaid account will result in a lock being put on your postpaid account. This will necessitate a call to VZW customer service to 'reactivate' the account - no calls messages or data until you make that call (from another line)
This is what I recall from discussion around similar use case in the Moto e 2015 forums. Ymmv.
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Hmm... That could be a problem, at least in the short term, but he was able to come up with a Verizon LG G2 and popped his SIM in and it worked. A couple days in rice may help, but I have my doubts.
In the mean time, since Target had these on sale for $39.99, I picked one up (my local store had about a dozen in stock) in case the phone is dead and he decides not to get it repaired under the service agreement by paying the deductible (which is $150 I think). Not going to open it for the time being, but will see what happens as time goes on.
I am a little concerned when you say "will result in a lock being put on your postpaid account", since this account has 3 lines in it and neither of us is the account holder. :/ To you have a link back to that information?
I read that they freeze your account and won't let it work with the prepaid phone (on Slickdeals)
Moto G+ XT-1687 - Net10 activated the new SIM (AT&T compatible) and phone. Data works fine, LTE. Cannot make or receive phone call. Net10 failed to troubleshoot.
Phone call error message - The number you are trying to call is not allowed from this line every number I dialed. #21# showing -Connection problem or invalid MMI code. Done factory reset several times no luck.
goodjuju said:
Moto G+ XT-1687 - Net10 activated the new SIM (AT&T compatible) and phone. Data works fine, LTE. Cannot make or receive phone call. Net10 failed to troubleshoot.
Phone call error message - The number you are trying to call is not allowed from this line every number I dialed. #21# showing -Connection problem or invalid MMI code. Done factory reset several times no luck.
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Sorry to say it, but this most likely a Net10 issue. If they won't fix it there is nothing you can do. There is an off chance that it is a bad SIM, but Net10 will just make you get a new one (with a NEW payment) anyway so...
Seriously, dump that garbage and go to AT&T Prepaid which used to be called Go Phone, or Cricket, if you have to be on AT&T's network (I get it, I'm in the same boat)... It will work.
acejavelin said:
Sorry to say it, but this most likely a Net10 issue. If they won't fix it there is nothing you can do. There is an off chance that it is a bad SIM, but Net10 will just make you get a new one (with a NEW payment) anyway so...
Seriously, dump that garbage and go to AT&T Prepaid which used to be called Go Phone, or Cricket, if you have to be on AT&T's network (I get it, I'm in the same boat)... It will work.
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My current SIM from Net 10 is too big for this phone. Had to buy a new SIM. AT&T pre-paid is more expensive than Net10 for similar service.
Interestingly Amazon site says XT-1687 is fully AT&T compatible!! Really would appreciate if someone would can confirm this. Need GSM for occasional International use.
goodjuju said:
My current SIM from Net 10 is too big for this phone. Had to buy a new SIM. AT&T pre-paid is more expensive than Net10 for similar service.
Interestingly Amazon site says XT-1687 is fully AT&T compatible!! Really would appreciate if someone would can confirm this. Need GSM for occasional International use.
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I can confirm it... I have had several SIMs in my XT1687, it supports all AT&T bands... I have had AT&T PrePaid (my current service), Cricket, and H2O wireless, all in AT&T "service". I have also had a Verizon and Boost Mobile SIM (T-Mobile) in mine for testing and they all work fine.
In previous phones I actually used Net10, but after struggling for months with MMS service, I dropped it and moved away from all TracFone service and haven't seen a problem since. A few bucks more a month are well worth it in my opinion.
acejavelin said:
I can confirm it... I have had several SIMs in my XT1687, it supports all AT&T bands... I have had AT&T PrePaid (my current service), Cricket, and H2O wireless, all in AT&T "service". I have also had a Verizon and Boost Mobile SIM (T-Mobile) in mine for testing and they all work fine.
In previous phones I actually used Net10, but after struggling for months with MMS service, I dropped it and moved away from all TracFone service and haven't seen a problem since. A few bucks more a month are well worth it in my opinion.
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Thanks for the confirmation. In the meantime also asked NewEgg to confirm, perhaps the phone has a problem or the SIM is the problem. Newegg may end up sending a replacement I will hear in about 3 days. I have been with Net10 since 2013, BYOP AT&T Samsung Galaxy S2 no problems. Then again I am not a power user.
Now that I think of it - I had put the new SIM in the Galaxy S2 to experiment - same problem no phone service but data worked fine on 3G HSPA. Makes me think SIM is the problem, or Net10 did something when moving my service.