Related
I am posting regarding issues I've been haveing with my Nexus One units. Yes I have done swaps with HTC on three occasions and keep having the same issues.
One issue is a defect on the top left hand corner of the device where if there is a light shining on it at the right angle; a scuff mark appears. It is not rough to where you can feel it only to where it can be seen. It's an eye sore if you notice it.
Also is the dust under the screen. I know this problem will occur in most phones but is a nuisance to me. HTC is quick to swap out any phone with such problems.
And here on my third unit I'm getting screen flickering.
I would like to give info on how I treat my gadgets in general. I always take the greatest care for every tech I buy. My Nexus One has never hit the floor or been near water to cause any damage. Its always in the stock sleeve when its not being used.
I absolutely enjoy using my phone, but these replacements units are getting worse each time. Has anyone noticed any of the problems I'm speaking of, more so on the scuff mark and screen flickering?
Again this is not a slight towards the phone which I feel is great, but just to get a notion if this is going on to other owners or just localized with me.
Thank you for any response you give.
The only thing I can see under bright light on the top left is the light and proximity sensors. I don't have any of the issues you describe in fact, you must have been very unlucky.
Are you sure they actually swapped your phone (only applicable if you didn't got the advance replacement where they put a hold on your CC), worth noting your IMEI or serial number when replacing.
I had dust under the screen but have not had the problem since sending it in under warranty. Other than that the manufacture quality seems quite high given my limited sample set of 1.
I see the same scuff mark in the upper-left corner, but I only saw it after having dropped the phone once. Otherwise, I had the clicking screen corners, but a hairdryer took care of that. To date (~1.5 months of use), still no dust, and that's with regular use of the trackball and everything.
I did have an actual swap, replacement came in before I sent mine out. I tis unfortunate, but it seems out of the ordinary to have the same scuff mark on each replacement. I did check IMEI numbers on all devices.
I really enjoy this phone, Ive gone through countless phones ranging from Nokias to Samsungs to HTC. I never had this problem before with all of those.
The scuff mark appears on the body of the phone, not the screen. I understand where the sensors are and thankfully that has not been a problem I went through.
I just can't imagine this is all my luck of replacements.
KnightMAREcrow said:
I did have an actual swap, replacement came in before I sent mine out. I tis unfortunate, but it seems out of the ordinary to have the same scuff mark on each replacement. I did check IMEI numbers on all devices.
I really enjoy this phone, Ive gone through countless phones ranging from Nokias to Samsungs to HTC. I never had this problem before with all of those.
The scuff mark appears on the body of the phone, not the screen. I understand where the sensors are and thankfully that has not been a problem I went through.
I just can't imagine this is all my luck of replacements.
Click to expand...
Click to collapse
Post a picture of this scuff mark you're referring to. If you've had it on three different phones and the rest of us don't have it, then there's obviously a disconnect here.
from my talks with HTC when you send the phone in to be repaired instead of exchanged they fix all the issues 100% because they are repaired by hand. i was assured when i got mine back it would have 0 chance of having anymore dust issues. so we'll see how that goes.
didn't have any of the other issues you mentioned though.
I have tried to photograph said defect, but to no avail. I have tried over and over again to, but the camera I have is a piece of junk.
I assure you what I said about it. Its not me doing anything wrong. I had it on my original phone and thus checked every time I received a replacement.
I do not know if the technicians are actually following the advice I gave them to the HTC rep to angle the phone to find it.
Recently I sent out a message to Google directly pleading to receive a brand new unit, I will probably not get that knowing how businesses work. I'm an accountant/consultant.
The ways things have turned out tell me that there is a fault in the manufacturing process, maybe localized to a certain "chain" if you will. How I got three of the same problems amazes me. I know it has been fixed because I have two other friends that have this phone without the problem of the scuff mark. They purchased the phone a month after it came out meaning they received a phone from a different batch.
I will update this thread again when I receive another replacement after the current ticket is resolved. Thanks for the responses
I had one with screen raise ... otherwise great. I don't want the hassle of endless refund cycles.
So, for new (or recent) orders from the Play store which I am assuming is the fastest clearing channel... do they still have the screen lift problem.
i.e. has the hardware been rev'd yet ? Anyone with a recent delivery know....
I just got my replacement today. I don't want to speak too soon but it's been out of the box for about 2 hrs and hey it looks fine right now. I'm gonna charge it and use it a little and see if anything pops up so to say and I'll update later tonight.
Edit: I wish there was a way to tell the hardware revision if there is one at all. I might crack these both open before I send my other one back and see if I can spot any differences.
I don't consider the screen lift an issue so I would have to say you have been good since day one. Other than that I haven't heard anything on "New batches" being released.
miketoasty said:
I don't consider the screen lift an issue so I would have to say you have been good since day one. Other than that I haven't heard anything on "New batches" being released.
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Click to collapse
Not sure how its NOT and issue. Considering if the screen lifts to much the tablet wont work correctly. That being said I have got my replacement and I have a feeling its going to do the same thing. If you look down the sides of the tablet you will notice where the glass doesnt connect to the case. Thats where the screen is going to lift and the way this one looks its going to be just a matter of time before the screen lifts.
TokesKB said:
Not sure how its NOT and issue. Considering if the screen lifts to much the tablet wont work correctly. That being said I have got my replacement and I have a feeling its going to do the same thing. If you look down the sides of the tablet you will notice where the glass doesnt connect to the case. Thats where the screen is going to lift and the way this one looks its going to be just a matter of time before the screen lifts.
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Click to collapse
I have had the screen lift since day one and have no issues since. Don't understand how a slim screen lift is going to bork the device.
Got my second unit Wednesday. It has screen lift as well.
I would definitely advise against buying retail, but I think Google can be trusted. I'm just going to hold onto this defective one for a month or two. Then I'll ask for a replacement.
No regrets, although I was pretty miffed about opening a new one with the same flaw when it happened.
miketoasty said:
I have had the screen lift since day one and have no issues since. Don't understand how a slim screen lift is going to bork the device.
Click to expand...
Click to collapse
Did I say it would bork the device....no. If you want to use it with the screen lift good for you.
Mine has a tiny irrelevant bulge...should I return it guys oh noes it isn't perfect ;(
Sent from my Nexus 7 using xda app-developers app
Guys... we are getting off topic. The question is not whether the screen lift is an issue to some (and not others).. but when will the hardware be rev'd so that the screen is flat.
a) Never (not considered an issue).
b) Soon - but still not yet shipping.
c) New ones are now coming in with flush screens.
Not gonna make this a poll.
Just want to know if those who have taken recent delivery have got flush screens....
tribestros said:
Mine has a tiny irrelevant bulge...should I return it guys oh noes it isn't perfect ;(
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
i got a cherry 87 buick I would like to sell you
Maybe your right, my touchscreen stopped working after use and the screen lift. I guess I should have kept it
I bought mine retail from Office Depot on 7/17 and haven't had a single problem with it.
In the UK I'm waiting until they physically have them in the stores. Right now it tends to be buy online and pick up in store a couple of days later. I got one last Friday from Tesco Direct and it had the screen-lift (this IS a fault) so took it straight back. I'd rather be taking back and getting a replacement straight away rather than waiting 2-3 days...or 10 days and counting with the crappy service offered by Google
charco83 said:
In the UK I'm waiting until they physically have them in the stores. Right now it tends to be buy online and pick up in store a couple of days later. I got one last Friday from Tesco Direct and it had the screen-lift (this IS a fault) so took it straight back. I'd rather be taking back and getting a replacement straight away rather than waiting 2-3 days...or 10 days and counting with the crappy service offered by Google
Click to expand...
Click to collapse
Careful with buying in store. It may not be considered a fault (for the reasons expressed elsewhere in this thread) and if you do not have UK DSR law then you may not be able (allowed) to make a return. I wouldn't fancy my chances in CPW or Currys of doing a return if the device is functioning (but just not quite flush).
Most UK retailers allow you to return for simply not liking the product. In Tesco the guy told me it didn't matter if it was faulty as it was within their X days return. They'll be selling them in store in a couple of weeks apparently.
tribestos, fail to see how OCD relates to finding a fault on a piece of hardware. It's not like people are obsessively looking for faults. The screen isn't supposed to lift but it does. That's a design flaw.
So somebody must be taking the hit for all the returns... is it the retailer or do they just return the units back to the manufacturer and not pay for the duff ones ?
deaglecat said:
Guys... we are getting off topic. The question is not whether the screen lift is an issue to some (and not others).. but when will the hardware be rev'd so that the screen is flat.
a) Never (not considered an issue).
b) Soon - but still not yet shipping.
c) New ones are now coming in with flush screens.
Not gonna make this a poll.
Just want to know if those who have taken recent delivery have got flush screens....
Click to expand...
Click to collapse
The replacement 7s poll has gotten sunnier, although people are voting prematurely. Also, it's not public, but I don't think many would tamper with it.
Although I have not seen a unit without this defect, there are at least a few posters there who should know exactly what to look for and haven't found any separation in their replacement whatsoever. That's a good sign, and that poll was pretty ugly last Wednesday, so the vast majority of respondents since then have been ticking perfect.
As for when this flaw will be officially dealt with, probably never. But don't hold that against Google. They can make right by rooting out the manufacturing flaw and dealing with unsatisfied customers on an individual basis. No need for any headlines.
Got my first Nexus 7 on the 17th. I was somewhat unhappy with how washed out the colors were. Also when I play a video the screen gets even more washed out for a short period of time. Generally just looks unsatisfactory. Also I have a row of pixels that sometimes flickers.
On the 24th I got my replacement Nexus 7. It was also washed out looking, had the same video playback issue. And the glass was raise on the left side if I held it there the screen would distort slightly.
I called Google today to get a feel on if I should try a second replacement or get a refund. The lady at Google said that Google has the new batch in now and says it has fixed the issues the first batch had with raised glass, pixel issues, and color quality.
So I'm doing a second RMA now. She's even letting me RMA the second device while I still have my first device (was worried I'd need to send that back before starting the second RMA).
Ravynmagi said:
Got my first Nexus 7 on the 17th. I was somewhat unhappy with how washed out the colors were. Also when I play a video the screen gets even more washed out for a short period of time. Generally just looks unsatisfactory. Also I have a row of pixels that sometimes flickers.
On the 24th I got my replacement Nexus 7. It was also washed out looking, had the same video playback issue. And the glass was raise on the left side if I held it there the screen would distort slightly.
I called Google today to get a feel on if I should try a second replacement or get a refund. The lady at Google said that Google has the new batch in now and says it has fixed the issues the first batch had with raised glass, pixel issues, and color quality.
So I'm doing a second RMA now. She's even letting me RMA the second device while I still have my first device (was worried I'd need to send that back before starting the second RMA).
Click to expand...
Click to collapse
Wow that is brilliant news... assuming that the CS adviser was being honest.
tribestros said:
Mine has a tiny irrelevant bulge...should I return it guys oh noes it isn't perfect ;(
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
You have that choice. But when I spend my money on something I expect it to be built w/o flaws. Hope the glass dont fall out on you when the screws get to lose! Oh you wont care tho it will still be irrelevant right?
deaglecat said:
Wow that is brilliant news... assuming that the CS adviser was being honest.
Click to expand...
Click to collapse
Yeah, I hope she wasn't blowing smoke up my butt. That happens too. But I figure with the 16GB Nexus 7 suddenly returning to the Play store and the CS telling me this, it's hopefully correct.
I ordered a Nexus 7 16GB from Google Store and it ships tomorrow. I have used Asus tablets before but never have seen one with these severe problems like cracked screens, lifted screens, and flickering of screens. Seems some people get a good working tablet and others get crappy ones. Did I make a big mistake ordering from Google as far a returns and exchanges go?
dja2k
dja2k said:
I ordered a Nexus 7 16GB from Google Store and it ships tomorrow. I have used Asus tablets before but never have seen one with these severe problems like cracked screens, lifted screens, and flickering of screens. Seems some people get a good working tablet and others get crappy ones. Did I make a big mistake ordering from Google as far a returns and exchanges go?
dja2k
Click to expand...
Click to collapse
" Did I make a big mistake ordering from Google as far a returns and exchanges go? "
As far as returns you made the best possible choice, as Google sends you a new tablet and you send the old one back in cases of screen lift or light bleed or flickering. On the bright side all these reports are blown out of proportion either by detractors or just by nitpickers posting the same rant on different threads to let out frustration. The truth is the majority of N7 owners are happy, as am I. Have fun with your N7.
You didn't make a mistake. Your best bet is a retail store or Google. Other online retailers, and ebay, I would say you made a bad choice.
Good luck!
Thanks! Okay that is a relief to hear, now I will have to look for these defects and see if they are any as Google only allows 15 days to return.
dja2k
If you buy it from the play store then you've made the right decision. Yes there was a chance that there was some problem with the initial batch,but its all fixed by now. Plus if there is any wrong with it google will replace it for no question asked.
Just got mine today with C70K batch and it had the left side screen lift, not as bad as I've seen, but its there. I contacted Google and they will replace it, but I wonder if the next one will be the same.
dja2k
only problem with the google replacement is you have to live without that $300 for a week or so :silly:
Are you talking about the cross shipping charge? If so, its okay, it would be like a temporary charge on my credit card.
The problem is, damn I wonder if I will eventually get a good tablet. The lifted screen looked bad, when you press it, it sticks for a while then lifts up...unacceptable.
dja2k
dja2k said:
The problem is, damn I wonder if I will eventually get a good tablet. The lifted screen looked bad, when you press it, it sticks for a while then lifts up...unacceptable.
Click to expand...
Click to collapse
Although the chances of getting a perfectly flush screen are dicey, it sounds like the lift of the one you received is unusually obvious and severe.
While you have this one, it wouldn't be a bad idea to get acquainted with the defect.
Try turning it on and pressing the left side to see if there's any distortion, like dark ripples. Listen for any sticking or clicking noises while you do this. Does it feel spongey? These are things you should check for even if your screen lift weren't noticeable.
But there are perfect units out there, so if your replacement has problems just keep trying.
I didn't bother testing more before I quickly contacted Google for my replacement. No problem getting it replaced without giving me the walk-around, pretty good return experience. Hopefully my next tablet isn't defective, I will find out later tonight.
dja2k
dja2k said:
I didn't bother testing more before I quickly contacted Google for my replacement. No problem getting it replaced without giving me the walk-around, pretty good return experience. Hopefully my next tablet isn't defective, I will find out later tonight.
dja2k
Click to expand...
Click to collapse
2nd Device came in and same deal, left side lift and now this one has right corner lift that makes a cracking sound when pressed down. Also it was C70K stock, so I have contacted Google once more for a replacement.
dja2k
Got my replacement again today and this one seems to be alright. Still C70K batch, but no serious screen lift (minor - just a tad), no dead pixel, speaker works, headphone output works, and no screen flicker either. I think I am sticking with this one for now but have some questions if anyone can answer them.
Does anyone know how Google handles if defects appear after their initial 15 day return period? I mean do you send in the tablet and if found defective, then you get it repaired or replaced and does it cost anything more than shipping for us while under the 12 month warranty?
dja2k
Hey all I ordered met nexus 7 about 2 weeks ago and I love it. I do have a slight screen lift issue thought. Not as bad as others that had posted but enough to bother me.
I was reading up on the forums and how people were saying there different models (date manufactured). So I decide to see what number I got. I thought I would at least have a c60 or c70 model but I noticed a c50. I thought c60 was the earliest model?
What do u guys suggest? I during?I'd noticed that when I got it that there was 2 things of security tape on it (very overlapping so it only looked like 1but there was 2) and that there was 2 fingerprints on the copper heat tape next to the battery.
Does anyone know if the c80 fixed the screen issue for sure. Also how is Asus return work out. I had to RMA a bad motherboard to them before and it was the worse RMA I ever did.
Thanks guys and lmk what u think
Hi mate,
Well if it's got screen lift, that's a good enough reason to send it back. There is always the chance that you will shatter the screen if you tighten the screws up......
Yeah, I thought that C60 was the earliest model that they made. Obviously not. Looks like you were unlucky getting such an early model, this late on.
There are still some problems with the C80 lot, but not as common as they were in the previous versions. Can't you return it to the shop, or Google that you bought it from? You'll still be within the 28 days return. I was out and they still accepted it back without any hassle (Tesco UK)
I got a c5 model as well. I've had it for almost 3 weeks now. Was pretty upset at first when I got it because it was actually my second replacement from the Google store. Everything was fine until recently when I started to have the touch screen issues and the headphone out only outputs the right channel. Contacted Google again a couple days ago and they are gonna let me swap it again.
At this point, I don't care when it was made as long as it has no issues (major issues).
Sent from my Nexus 7 using xda app-developers app
Getting a newer SSN doesn't guarantee that you won't have issues. The screen lift is minor compared to screen flicker, bad pixels, etc.
mi7chy said:
Getting a newer SSN doesn't guarantee that you won't have issues. The screen lift is minor compared to screen flicker, bad pixels, etc.
Click to expand...
Click to collapse
The first part is correct. Although it seems that many units have been opened and checked for obvious cases of separation, nothing has been done to solve the problem. ASUS has been rather curiously leaving screws off the left side recently, but that has not been a permanent solution for most users.
As for your statement that screen lift is minor, I don't know why you're still spreading this misinformation.
By no means is it guaranteed to cause problems, but there have been many reports of lifted displays cracking during normal use. Although the likelihood of this happening is unclear at this point, we know for a fact that this flaw has potentially serious consequences, and that ASUS will not accept responsibility under any circumstances.
Cracked screen... will ASUS fix it?
Nexus 7 screen cracks easily
The "it's broken already" thread
I have not heard anything about Google's coverage of this issue, aside from erica_renee's screen cracking right away, seen here:
http://forum.xda-developers.com/showthread.php?t=1858400&page=4
They handled her case generously, but that was a freshly unboxed unit so maybe they made an exception. Also, she said that her unit didn't even have lift, so I don't mean to imply that the cause of her broken glass was screen lift. It could have been an anomaly rather than a widespread flaw.
Although it would be useful to know definitively how Google intends to handle a lifted screen cracking within warranty, it's infinitely more likely that you'll be taken care of if you purchased from the Play store. I think that if your lift is truly minor and you're going to be dealing with Google as a possible safety net, tolerating this flaw is an acceptable risk. But you'll have to make up your own mind.
pxlitup said:
By no means is it guaranteed to cause problems, but there have been many reports of lifted displays cracking during normal use. Although the likelihood of this happening is unclear at this point, we know for a fact that this flaw has potentially serious consequences, and that ASUS will not accept responsibility under any circumstances.
Cracked screen... will ASUS fix it?
Nexus 7 screen cracks easily
The "it's broken already" thread
I have not heard anything about Google's coverage of this issue, aside from erica_renee's screen cracking right away, seen here:
http://forum.xda-developers.com/showthread.php?t=1858400&page=4
Click to expand...
Click to collapse
Sales of the Nexus 7 will soon reach record number for a Android tablet, and all you could find me is 3 links then call it "many reports of lifted dispalys"?
Pxlitup...I see you're up and early trying to put fear into people.
Sent from my Nexus 7 using XDA Premium HD app
shook187 said:
Sales of the Nexus 7 will soon reach record number for a Android tablet, and all you could find me is 3 links then call it "many reports of lifted dispalys"?
Pxlitup...I see you're up and early trying to put fear into people.
Click to expand...
Click to collapse
Those links are focused and informative. Posting any more than three would look cluttered.
But since you asked nicely, here are some more links worth considering.
shook187 said:
All these threads are all sounding alike. "How many returns have you made" or "screen lift this" or "screen lift that"
Pxlitup, are you on some kind of "screen lift" campaign? Dude just buy a different tablet and move on. You're in every thread talking about screen lift even if the OP has no intention of talking about this subject.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showpost.php?p=30821304&postcount=3
shook187 said:
pxlitup been on a mission from the screen separation gods to preach the word of screen separation on every thread.
I went on my own mission to find a perfectly flat screen. After the 5th N7 at various Walmart and staples I've came to the conclusion no N7 will be perfectly flat they all have a slight lift towards the center one the left side.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showpost.php?p=31040962&postcount=130
As everyone can see, this is the third time you've confronted me like this. And your tone has been increasingly hostile.
Ironically, this grudge you're nursing began with me helping you to inspect your own unit. You discovered that you have screen lift thanks to my help, and you've been popping up to berate me ever since. I don't know where this hostility came from, since our first exchange spanned the course of a single page and I was nothing but friendly throughout. Here is the final post of our first interaction:
pxlitup said:
Don't mistake my motives. I'm glad that you are happy with your purchase.
I'm only notifying you of the possible risks, which I believe warrant a mention since they do exceed the concerns of normal wear and tear.
Remember that internationally this tablet can cost much more than you or I paid for it. It's important for people to be able to make an informed decision about whether or not to purchase it, and you being honest about your screen inspection, even though you think I'm being OCD, was very helpful in that regard. You would be surprised at how many people believe facts are subjective when tech company loyalties come into play.
Hopefully your tablets won't give you any trouble. Your lift is certainly not as severe as many of the units from July that are still going strong.
Click to expand...
Click to collapse
I don't know how we got here, but here we are. If you do decide to continue doing this, I will report you.
For anyone interested, here is the photo you originally uploaded to prove that your screen was flawless. The very minor separation has been circled.
And here is a record of your budding fascination with me, pulling my pigtails and so forth. You can edit your posts if you want, but it's all there.
Just to clarify, having c50 or c60 doesn't mean that it's going to be faulty. My third n7 (first two were f...) is c60 and flawless so far. Screen is perfectly aligned and I don't have any ghosting nor other problems.
My 16gb N7 is also C6O & it is almost perfect. No dead pixels & only the extremely tiniest lift only visible if viewed at just the right angle. Not even an issue. My 8gb is also a C6O & no lift or problems
Hi.
Just wondering if this happened to anybody.
I just got a brand new phone and when I cleaned the screen to put a new protector I realized there is a hairline scratch that is seen only when passing the light over it.
Nothing is seen with the protector but I think I should replace it anyway.
What do u think?
Thanks.
I would replace the phone. Who can tell if you really see a "scratch" only or if the glass was stressed during the assembly? What if your screen cracks out of nowhere and you cannot get a refund because Google / Huawei thinks that it´s been your fault?
Yea. Your right.
God dammit. Waited for a week to get this phone and now I have to wait another two weeks for it to be sent back and forth.
Take a picture of the device.
Send it back.
borisb said:
Yea. Your right.
God dammit. Waited for a week to get this phone and now I have to wait another two weeks for it to be sent back and forth.
Click to expand...
Click to collapse
Did you purchase directly from Google? They'll send you an advance replacement unit, then you send the faulty unit back, so you won't be without a phone. I had to go through this process eight times.
Heisenberg said:
Did you purchase directly from Google? They'll send you an advance replacement unit, then you send the faulty unit back, so you won't be without a phone. I had to go through this process eight times.
Click to expand...
Click to collapse
What?
Seriously? 8 times? I got it from newegg. They do the same 1 day shipping. Really great support.
borisb said:
What?
Seriously? 8 times? I got it from newegg. They do the same 1 day shipping. Really great support.
Click to expand...
Click to collapse
Yeah, I've received units all with faulty displays (tinting), a couple with faulty power buttons, and one with a funky CPU. This unit has tinting too but I've realised that I'm not going to get one without it (it's due to the manufacturing process with AMOLED displays), this one isn't quite as bad as the others so I'm not going to take my chances on getting a worse replacement.
Heisenberg said:
Yeah, I've received units all with faulty displays (tinting), a couple with faulty power buttons, and one with a funky CPU. This unit has tinting too but I've realised that I'm not going to get one without it (it's due to the manufacturing process with AMOLED displays), this one isn't quite as bad as the others so I'm not going to take my chances on getting a worse replacement.
Click to expand...
Click to collapse
What's tintin?
borisb said:
What's tintin?
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Click to collapse
Tinting is when the colour is uneven across the display. So when viewing whites or greys you'll have yellow sections/stripes/blotches.
Heisenberg said:
Did you purchase directly from Google? They'll send you an advance replacement unit, then you send the faulty unit back, so you won't be without a phone. I had to go through this process eight times.
Click to expand...
Click to collapse
Jeez 8 times! I've purchased 2 6P's and neither one of them had any tinting. All uniform here.
Heisenberg said:
Tinting is when the colour is uneven across the display. So when viewing whites or greys you'll have yellow sections/stripes/blotches.
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Click to collapse
Didn't have that with my screen. Had a scratch though.
I have a few dents around the plastic part at the bottom of the back of the phone and I just kept it even though I also have display issues. I've had the phone for 2 months now, so it's too late to swap anyway