Database Users

Digitizer Non Responsive

Hey guys.
Owned the phone for a few months now and have started to notice a really odd problem. For a while the screen was being fairly unresponsive to touches and I couldn't figure out why. Taking the screen protector off fixed it temporarily but now the issue is back.
I finally realised that the issue was a black smudge that would appear whenever I pushed too hard on the screen. I'm assuming this registers as a touch on the screen and prevents it from working. Rubbing the stylus over the area usually makes it dissipate and the screen becomes responsive again, but it would come back not long later after general use.
Also there's some fairly odd rainbowing underneath the digitizer that moves around when you press on the screen. It circles around the smudges when they appear.
I know that all sounds fairly vague, but any help on the issue would be great. Is a new digitizer in order or could it be fixed by just dissassembling it? I've tried using a suction cap to make the problem go away, the rainbowing disappears but slowly comes back again. Also I haven't dropped the phone, left it near anything etc, besides the digitizer problem the phone works fine.
Thanks in advance!
(On a side note, I bought the phone off eBay and had to use a serial number locater to determine the region of the phone. Found out it was destined for India when I'm in Australia. Fairly odd, but what are the warranty implications? Is it still covered?)

Same problem here!
I've sent it to HTC for repair, since my Diamond2 has 1 year warranty and I only bought it in May/09. HTC said that screen issues are excluded of the warranty and that I have to pay about €70 for the screen repair, because, they say, the problem is due to misuse - wich I don't think is true.

Daisjun said:
Hey guys.
Owned the phone for a few months now and have started to notice a really odd problem. For a while the screen was being fairly unresponsive to touches and I couldn't figure out why. Taking the screen protector off fixed it temporarily but now the issue is back.
I finally realised that the issue was a black smudge that would appear whenever I pushed too hard on the screen. I'm assuming this registers as a touch on the screen and prevents it from working. Rubbing the stylus over the area usually makes it dissipate and the screen becomes responsive again, but it would come back not long later after general use.
Also there's some fairly odd rainbowing underneath the digitizer that moves around when you press on the screen. It circles around the smudges when they appear.
I know that all sounds fairly vague, but any help on the issue would be great. Is a new digitizer in order or could it be fixed by just dissassembling it? I've tried using a suction cap to make the problem go away, the rainbowing disappears but slowly comes back again. Also I haven't dropped the phone, left it near anything etc, besides the digitizer problem the phone works fine.
Thanks in advance!
(On a side note, I bought the phone off eBay and had to use a serial number locater to determine the region of the phone. Found out it was destined for India when I'm in Australia. Fairly odd, but what are the warranty implications? Is it still covered?)
Click to expand...
Click to collapse
You have collapsed your layers between lcd and digitizer.
Some folks here use duct tape to repeatedly pull the layers apart and it fixes their issue for a while.

Thought it'd be something along those lines. I'll give the duct tape trick a try, can you point me to some other threads? I tried searching but was probably using the wrong terms.
Also vasco that's complete bollocks. I've kept my phone in its case the whole time I've had it, never put any pressure on it or had it in a rough environment. I'd throw a few customer complaints their way, especially if other people have had the same issue. Nice to know I'm not alone at least.

Daisjun said:
Thought it'd be something along those lines. I'll give the duct tape trick a try, can you point me to some other threads? I tried searching but was probably using the wrong terms.
Also vasco that's complete bollocks. I've kept my phone in its case the whole time I've had it, never put any pressure on it or had it in a rough environment. I'd throw a few customer complaints their way, especially if other people have had the same issue. Nice to know I'm not alone at least.
Click to expand...
Click to collapse
search for "newton rings"

Daisjun said:
Thought it'd be something along those lines. I'll give the duct tape trick a try, can you point me to some other threads? I tried searching but was probably using the wrong terms.
Also vasco that's complete bollocks. I've kept my phone in its case the whole time I've had it, never put any pressure on it or had it in a rough environment. I'd throw a few customer complaints their way, especially if other people have had the same issue. Nice to know I'm not alone at least.
Click to expand...
Click to collapse
The issue is being discussed here:
http://forum.xda-developers...522813
I've already filed a complaint to the comm's regulation office. I'me presently waiting for their response.

had the same issue.. I just replaced the digitizer, it's a bit tricky but certainly possible.. yours is not that old so it should be repaired under warranty if you can have that done (have no clue about your situation there..)
digitizers are cheap on ebay
disassembly:
http://www.pdacenter.ru/razborka/htc-touch-diamond2/

Daisjun said:
Thought it'd be something along those lines. I'll give the duct tape trick a try, can you point me to some other threads? I tried searching but was probably using the wrong terms.
Also vasco that's complete bollocks. I've kept my phone in its case the whole time I've had it, never put any pressure on it or had it in a rough environment. I'd throw a few customer complaints their way, especially if other people have had the same issue. Nice to know I'm not alone at least.
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Click to collapse
Here is my thread about this.
I am in the same boat as you - phone was destined for somewhere in Asia, and I am in Australia. I contacted HTC, and they also told me that the problem could be caused by misuse, even though I KNOW it wasn't, as my phone is always in it's case unless being used, never dropped etc. It sucks, but I think I will just replace the digitizer myself.

Vibrant quality

The Vibrant I have does not seem to be solidly built. Whenever I press on the sides or back cover, it makes a crunch like sound and it seems like its loose and does not have a solid feel. Anyone else's Vibrant having the same problem? I am thinking about exchanging for a new one but want to be sure its not a common problem. Thanks in advance.

vince2398 said:
The Vibrant I have does not seem to be solidly built. Whenever I press on the sides or back cover, it makes a crunch like sound and it seems like its loose and does not have a solid feel. Anyone else's Vibrant having the same problem? I am thinking about exchanging for a new one but want to be sure its not a common problem. Thanks in advance.
Click to expand...
Click to collapse
the only noise i hear is from the usb slide thing it sounds a little loose but i can deal with that

Mine doesn't do that... I would take it back for a replacement if I were you.

Mine doesn't make a sound either.

Mine feels very sturdy and solid no noises, I like it my only concern is the way the back plate comes off. It is like the evo pops off instead of sliding. Maybe that is why they give you a spare back plate.

Working great, so far with no sounds...

ok actually just realized its the volume up and down button making all the noise... but its not that bad i can deal with it, its not like im gonna shake my phone up and down all day

Thanks for the feedback, I am going to get a new one. Also, perhaps it may also be the phone I have but on the Market app, the connection is very slow and sometimes I get a Connection Retry error, are you guys experiencing this also? I hope not because I do like this phone a lot.

its not the sturdiest phone I've owned, but nor is it the worst.
If you are getting some crunch sound, take it back

vince2398 said:
Thanks for the feedback, I am going to get a new one. Also, perhaps it may also be the phone I have but on the Market app, the connection is very slow and sometimes I get a Connection Retry error, are you guys experiencing this also? I hope not because I do like this phone a lot.
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Click to collapse
There isn't anything wrong with your phone, no need to return it. Mine makes all the "crunches" and such too if you squeeze around the edges of the phone. I don't think there is anything wrong with your phone, it's just the plastic very slightly flexing and rubbing on itself. All the Vibrants I have played with in the last few days have been the same. In particular it's the shiny grey rim around the phone that is the culprit. I don't think most of the people commenting here are quite aware of what your concerns are and haven't properly squeezed that grey border correctly to produce the sounds.
If you are still suspecting it, just go compare it with one of the floor models at your local t-mobile.

Yes it is the shiny piece around the phone. I'll try out the other floor models to see tomorrow. It just seems worse on the one I have.
Sent from my SGH-T959 using XDA App

Mine is the same way, every time i pick it up I hear some creaking. I am thinking about exchanging it also.

[Q] So i finally got my Transformer, but somethings not right.

Ok, so i open it up, and whammo. Like a punch in the face:
http://www.youtube.com/watch?v=wlwzcB6_px0
What's wrong with my transformer? Defective? Do i have to return it?
Kind of dissapointed right now

I'd return it right away

catolh said:
Ok, so i open it up, and whammo. Like a punch in the face:
http://www.youtube.com/watch?v=wlwzcB6_px0
What's wrong with my transformer? Defective? Do i have to return it?
Kind of dissapointed right now
Click to expand...
Click to collapse
i've never seen anything like that.
screen defect, i'd say.
RMA (unless somebody else knows better).

I have requested a return from the store, i hope it goes quickly. The lines seem to change after each boot. Sometimes the ones you see on the vid, and sometimes just extreme flickering lines.
It kind of reminds me of artifacts on a overheated graphics card
Here is another one showing extreme flicker:
http://www.youtube.com/watch?v=WQaNDtpu3zc

looks like GPU is dying. Ive seen similar stripes on XPS M1330

TURNSKIN said:
looks like GPU is dying. Ive seen similar stripes on XPS M1330
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Crazy stuff, happening on a new, just opened device.
Pretty dissapointed at the moment

Looks the same as a partially broken laptop screen looks when its been dropped etc
Return it before they think you have had it long enough to have done it yourself

That is either the GPU or the video RAM failing, NOT a screen issue.

I would just exchange it at the store, make sure to tell them that it was like that when you opened it. Sometimes you'll get smartasses that will try to say you broke it, and that you're trying to get rid of it, even though it's obvious that you couldn't of done that. RMA would be too long of a wait, and they'd probably send you a new one anyways.

I'm no expert, but it looks like how my old laptops look when the flat ribbon connector to the LCD starts to break. Sometimes the wires will still make contact, sometimes they'll break in random patterns, so it could change depending on heat and just the right orientation of things.
Regardless, you should already be in line for a return/replacement. Stop reading this!

SilverZero said:
I'm no expert, but it looks like how my old laptops look when the flat ribbon connector to the LCD starts to break. Sometimes the wires will still make contact, sometimes they'll break in random patterns, so it could change depending on heat and just the right orientation of things.
Regardless, you should already be in line for a return/replacement. Stop reading this!
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Click to collapse
The thing is, i ordered it online. From a store that's usually pretty fast with these kind of things, so i hope it turns out ok.
I had to call an asus customer support centre at first though, and they were having technical difficulties, and had to call me back later on. I just hope they call today.

Wow my first transformer had that same thing but it was more in the middle. Sent it back to newegg immediately for a exchange. The
Sent from my Transformer TF101 using xda premium

Account removal
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Gutted for you! hope you get it swapped quicky. nothing worse than having brand new kit that is faulty.

Small update, Asus called me back with a reference number to a case they have made regarding the unit, now it is up to the store to give me a return code so i can ship the faulty unit back to them.
Hopefully they dont arse about, and send me a new one quickly.

Return right away! That's pretty messed up.

stcardinal said:
Return right away! That's pretty messed up.
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Click to collapse
I plan to, but i have to get a return code from the online site i bought it from. (legitimate site, one of the biggest online electronic stores in norway) so im pretty sure it will turn out ok.
*update*
Finally got a return number, and off it goes.

Today i received an e-mail about the status of my RMA.
A new replacement unit has been sent
It took a while, but they have been swamped in work lately it seems. (Not ASUS, but the store i bought it from)

glad you got that all squared away. I probably wouldnt even be able to articulate the anger I would have felt if that happened to me oh ya, expletives would have been said lol

Galaxy Tab 10.1 Newton Rings are due to my abuse apparently

Hello all,
First time I have done a post so firstly a hello to everyone. Secondly It is an update/ask for advice time from everyone.
I sent my Galaxy Tab 10.1 in for repair due to the newton rings problems and i have been checking it's progress online. Today a new status came up saying:
"Cancelled by ASC Non Defect (Working properly)"​
When I called up customer services they explain that this could be due to two reasons:
1) They have deemed this as a default due to my use (apparently the more likely of the two)
2) For stats they have closed the case and are waiting for a part.
Has anyone had experience with these people and do they know any of their procedures? Also if they do say it was due to my misuse what are my options?
Sorry for the rant and new thread just need some advice asap.
Liam

I dont understand, why are they waiting for a part if the case is closed?
Worst case you can order a new unit, swap screens, and return it.
Remember $500-$600 for a tablet which costs $120 to make demands perfection.

Exactly that's what i said. The service rep was saying this could be a thing they do to make the statistics of cased open and closed better. However he did say this is a unlikely option.

ok, I think I understand now.
They closed the case because they dont want the case number to remain open in their system and pass SLA "service level agreement" time. This is pretty common in hardware repair.
If this is true then it does sound like they will replace the part.

Well that's good to know. At first i was thinking the person was just fobbing me off. I really hope they do repair the device; If not I will go mental at them.
Thanks for the info.
Also have anyone in the UK got theirs repaired yet?

Evan2ac said:
I dont understand, why are they waiting for a part if the case is closed?
Worst case you can order a new unit, swap screens, and return it.
Remember $500-$600 for a tablet which costs $120 to make demands perfection.
Click to expand...
Click to collapse
Wait? It costs $120 to make it, or it's made of $120 worth of bulk parts.
The argument is valid, but not when you twist up reality to make it fit your point. There are other costs involved in making and getting the tablet into your hands than the bulk cost of the parts.

Evan2ac said:
I dont understand, why are they waiting for a part if the case is closed?
Worst case you can order a new unit, swap screens, and return it.
Remember $500-$600 for a tablet which costs $120 to make demands perfection.
Click to expand...
Click to collapse
Sadly I wouldn't have a clue on how to replace it?

For anyone else who has this problem here is an update. They have agreed to replace it but it will take up to 28days. BO

Just buy a new one, swap the back covers, and return the defective one. 28 days is unacceptable for a repair.

Try blowing into the connector pin area & see if that helps you out. Others have reported it working for them. There is a thread in here about it.

RMXO said:
Try blowing into the connector pin area & see if that helps you out. Others have reported it working for them. There is a thread in here about it.
Click to expand...
Click to collapse
Blowing in the connector does as much good as blowing in Nintendo cartridges. The screen is sealed and blowing will do nothing.

Evan2ac said:
Just buy a new one, swap the back covers, and return the defective one. 28 days is unacceptable for a repair.
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Click to collapse
The assertion here being that they don't power on the device and check the serial number, etc., that is electronically embedded in the device? Does that really work?

Another update. I called back and apparently it was sent recorded delivery today. Will let you know when i get it.

Evan2ac said:
Blowing in the connector does as much good as blowing in Nintendo cartridges. The screen is sealed and blowing will do nothing.
Click to expand...
Click to collapse
Tell it to these ppl then
http://forum.xda-developers.com/showthread.php?t=1222149

Evan2ac said:
Blowing in the connector does as much good as blowing in Nintendo cartridges. The screen is sealed and blowing will do nothing.
Click to expand...
Click to collapse
Being the reason why it does actually help. Because the device is sealed you create a greater pressure on the inside of the device than on the outside. Since the back part is more flexible than the front it moves outward, obviously only slightly, but just enough to reduce pressure of whatever is pressing against the screen from behind. And as pointed out, it is only temporary, as when you stop blowing the over pressure seizes as well.

I also have the problem with Newton Rings, but I think it's because it is a little bent. The corners of the tab does not line up when I put it on a table.
Just thought I should mention this so you guys having newton rings can check if yours is bent as well.
It is not the best built tablet and it might bend a little if you have it with you in a backpack etc..

samsung galaxy tab 10.1 newton rings
be careful when you buy any samsung product from overseas , samsung uk will not honour their warrenty although the problem is a know manufacturing defect
http://forum.xda-developers.com/show....php?t=1130230
http://www.yugatech.com/blog/persona...-slick-issues/
http://www.thegalaxytabforum.com/ind...n-rings-issue/
http://galaxytablife.com/2011/07/gal...slick-problem/
http://www.androidpolice.com/2011/07...ings-is-yours/
http://forums.cnet.com/7723-13973_10...sageId=5198453
http://www.iwantadroid.com/2011/07/p...newtons-rings/
https://mobicity.zendesk.com/entries...isture-problem

Solution!
I caught the famous newton rings two days ago after 2 months of ownership - and paniced at once. I read about all the disappointed users and returns and repairs. And decided to do the same. Got a ticket from the berlin workshop, that officially repairs for samsung. But i like experimenting. So i followed some leads before sending in. Put it in the fridge, warm it up on the heating. Both had no effect. At first. Disappointed, I let it lie beside my keyboard and continued working. When i looked at the 10.1 after 40 minutes again, the stain, that measured 2,5 * 5,5 cm in the morning and rather grew bigger when trying to treat, was shrunk to 1*3 cm or so. I did not trust my eyes. After another 10 mins, it was only the size of a fingerprint. And then - the whole screen totally went back to completely normal on its own. No rubbing or pressing could change that development.
My conclusion, and i can not believe, that samsung has not published that quickly and clearely, is that it is a moisture-problem. The weather these days is moist and also, i worked with the tab in moist surrounding lately. The "healing" set in, when i had the tab heated up to ca. 30 - 40 degrees celsius and then let it rest for some time with no cover in a dry room at 20 degrees celsius.
Try it before complaining, if you can live with thecircumstances. I do not know, if the replacement-screens of samsung is different, new at all or only dried by samsung... i will not send in mine anymore.
I can confirm, that the healing by administer some heat is permanent and also by doing the fridge and the heating again after the healing, i could not provoke any stain again.
Good luck!
Sent from my GT-P7510 using xda premium

ok guys, so i had this problem pop up a few months after i bougt it, so last week i spoke to the customer service rep and they mailed me a prepaid ups label, i mailed it to texas, 4 days later its back on my door step.
My impressions:1. They definitely changed the screen, the new screen has a slight texture underneath the glass, that isnt noticeable until you look really really hard.
2. The screen brightness, quality is unchanged.
3. The screen now has a dark grey samsung label on the bezel, my tab didnt have the label before.
4. The tab feels a lot more solid than it did before, not that it wasnt solid before, but there was always a very very slight creak when you handled it, especially at the back. It feels like everything is really really tightened now, feels a lot more dense.its a good thing.
5. I cant seem to produce the newton rings now, before they would appear temporarily when i applied slight pressure to the screen, or when i rubbed the screen to remove fingerprints, but now that doesnt happen. The glass feels a little thicker.
6. Another slight difference, is the fingerprints dont seem to show as much as they did before. Its not a major difference, the screen is still a fingerprint magnet.

RMXO said:
Try blowing into the connector pin area & see if that helps you out. Others have reported it working for them. There is a thread in here about it.
Click to expand...
Click to collapse
It worked for a minute. Haha! What will I do to fix it?

Took it apart, put it back together. Somehow it works better just from doing that?

So, took apart my xplay today because my screen was having issues and I wanted to see if a cable was loose.
Couldn't tell what was wrong, so I put it back together.
After putting it back together, I noticed a few things.
1. The power button that had always been loose was suddenly tight and in one spot. I thought the phone was just made that way. Turns out mine was improperly assembled right from the time I opened it. Gotta say, that button is far less annoying now. Anyone else have a loose power button?
2. My battery. Before taking it apart, my battery was at 19%. After putting it back together, suddenly my battery said 43%!! Suddenly it's got more? The heck is going on here?
3. My screen hasn't glitched again so far. Even though I didn't actually do anything other than unplugging/screwing and replugging/screwing some parts.
4. Originally, the left trigger felt "mushy" now it clicks like the right one.
On a side note, after seeing how the slider works on the inside, I recommend ONLY opening the slider when you're actually about to play a game, and not just fiddling around with the phone. The way it's designed makes it very obvious to me that the ribbon connecting the screen to everything else is easily destroyed. It wouldn't surprise me if my screen was having problems because of that ribbon.
Edit: NOPE. It's totally screwed.
Edit again: When the screen is glitching, moving the slider makes it start working some of the time. I'm becoming more and more convinced the ribbon cable inside the slider is the problem.

captain67 said:
EDIT: NOPE. It's totally screwed.
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LOL

Trolololol .
Can't you find a replacement cable?

I found one online, but I'm flat broke and literally have 1 dollar to my name the next 2 weeks. And my phone company wants what's left over after rent of the next cheque..
I'm gonna try and see if Rogers is stupid enough to give me a new phone without noticing what I did.
Sent from Asgard

Good luck!

captain67 said:
I found one online, but I'm flat broke and literally have 1 dollar to my name the next 2 weeks. And my phone company wants what's left over after rent of the next cheque..
I'm gonna try and see if Rogers is stupid enough to give me a new phone without noticing what I did.
Sent from Asgard
Click to expand...
Click to collapse
Looks like it's ten bucks shipped from ebay:
http://www.ebay.com/itm/SLIDE-SLIDE...572?pt=LH_DefaultDomain_0&hash=item20c4999f34
The only problem would be it'll likely take at least 2-3 weeks for it to come from Hong Kong!