[Q] Can't remove Computrace it keeps reinstalling - Galaxy Note 4 Q&A, Help & Troubleshooting

Help this app can't be removed its a lojack.
It monitors the device and info to absolute solutions.

What? Some more info and background would be useful

sejtam said:
What? Some more info and background would be useful
Click to expand...
Click to collapse
Hi,
I bought this handset yesterday from EE in the UK, it seems to be some kind of security software called Computrace when i try to uninstall it, it automatically re-installs and can't be removed.
It is built into the firmware in all new EE handsets, I called them and they said it can't be removed but at the same time has access to all my data on the device, i called computerise they said it shouldn't do that!
A quick google search showed that a company called absolute software have tied up with manufacturers to recover stolen devices.
It also is a backdoor for hackers to control devices

Mine is not an ee phone and it has it installed... im using their network tho
Anyone find a way for getting rid?
EDIT
sorry forgot im using a custom tmobile rom my bad.

viniturb0 said:
Hi,
I bought this handset yesterday from EE in the UK, it seems to be some kind of security software called Computrace when i try to uninstall it, it automatically re-installs and can't be removed.
It is built into the firmware in all new EE handsets, I called them and they said it can't be removed but at the same time has access to all my data on the device, i called computerise they said it shouldn't do that!
A quick google search showed that a company called absolute software have tied up with manufacturers to recover stolen devices.
It also is a backdoor for hackers to control devices
Click to expand...
Click to collapse
Try to turn it off in the Settings > App Manager...
If it cannot be turned off, the only way to remove it is rooting your device.

This cannot be removed with root either, it auto installs itself.
I am really surprised this hasnt caused a big discussion on XDA. EE are installing rootkit's on customer phones and noone has batted an eyelid.

chrcol said:
This cannot be removed with root either, it auto installs itself.
I am really surprised this hasnt caused a big discussion on XDA. EE are installing rootkit's on customer phones and noone has batted an eyelid.
Click to expand...
Click to collapse
anyone found away to remove this yet? I've got a sim free phone with it on and want to remove it?

Yeah , if you install a non EE rom, you can uninstall it using the app manager, also someone made a odin file to remove the files, if left over. I will attach to post.
Note the file is for the s5 901f, so is possible wont work properly on your device.
This rootkit was making my phone go crazy before I got rid of it, draining battery, slowing down data usage settings and causing reboots.

chrcol said:
Yeah , if you install a non EE rom, you can uninstall it using the app manager, also someone made a odin file to remove the files, if left over. I will attach to post.
Note the file is for the s5 901f, so is possible wont work properly on your device.
This rootkit was making my phone go crazy before I got rid of it, draining battery, slowing down data usage settings and causing reboots.
Click to expand...
Click to collapse
Its Work on SM-N910F. Thanks
Flash as AP in Odin.

What is going on here?
Stuff on Computrace pops up a lot today:
http://forum.xda-developers.com/note-4/help/computrace-sending-sms-messages-consent-t3113309
In what country did you guys buy your handsets?
Is this only on v4.4.4+?
Kind regards, Stefan.

Thaevil0ne said:
What is going on here?
Stuff on Computrace pops up a lot today:
http://forum.xda-developers.com/note-4/help/computrace-sending-sms-messages-consent-t3113309
In what country did you guys buy your handsets?
Is this only on v4.4.4+?
Kind regards, Stefan.
Click to expand...
Click to collapse
Mine is from the UK on the EE carrier (biggest carrier in UK, orange and a big german carrier own EE so both carriers probably also same policy). Also its not kitkat only, also affects lollipop.
Thanks for the link, reading it now, and yeah computrace is up to no good, I had issues with my data usage data whilst it was installed, so it was probably spying on my usage.

Related

[Q] lost my galaxy s2 - utrack not active :((((

Hi all
I lost my galaxy s2 two days ago. I called my phone a few times until the person who has found it, shut it down.
Unfortunately I did not activate utrack. All I have my IMEI. Here in Switzerland only my provider does blacklist IMEI-Numbers, so that sucks too.
Anybody got any idea, or should I leave it??
There is not much you can do if you didn't activate tracking in phone(samsungdive) or use some aplication for that purpose.
Tracking is i think.by.default active if u logged in to samsung account
Sent from my GT-I9100 using XDA Premium App
This app could have helped you, had you not called the number and warned the person that you are looking for the phone.
https://market.android.com/details?id=com.lookout.labs.planb&feature=search_result
if the phone is still on you can still try to install that app via the link above.
Sign into the market on your PC using your google account.
Choose to install "Lookout Plan B" to your phone.
If it is on and with network connection, with your data remaining, it should be installed.
if who found your phone know a little bit about android i think the first thing he does is to delete your gmail account to prevent you from install apps from the web...so if you can't lock by imei there's nothing else you can do i guess
Inviato dal mio GT-I9100 usando Tapatalk
hey guys
Many Many thanks for that great input. I am talking about Plan B. The chance that somebody knowing about android found it, isnt that big. I did install it over the market and it said, that its going to be installed, so i am praying for my luck know.
Will keep you guys up-to-date.
Thanks once again.
for all these things (Plan B and Dive) to even work the phone must be on, must be on 3G data plan service, or be on Wifi. If you had the data off when you lost it, and the finder does not enable it by some rare miracle, you will never find it.
Most probably you are screwed OP. I lost my SGS1 the same way.
You can however try sending to your number a text message that says "Get $$ reward for this phone, call XXXXX" or something similar, and hope the crook will decide to return your phone. For this to work the phone must only be on and must be on a cell network (no data required).
Last option is to print reward ads and stick them to light poles in the area where you lost the phone.
kreoXDA said:
for all these things (Plan B and Dive) to even work the phone must be on, must be on 3G data plan service, or be on Wifi. If you had the data off when you lost it, and the finder does not enable it by some rare miracle, you will never find it.
Most probably you are screwed OP. I lost my SGS1 the same way.
You can however try sending to your number a text message that says "Get $$ reward for this phone, call XXXXX" or something similar, and hope the crook will decide to return your phone. For this to work the phone must only be on and must be on a cell network (no data required).
Last option is to print reward ads and stick them to light poles in the area where you lost the phone.
Click to expand...
Click to collapse
hmmm... And I thought my lost-phone-karma was positive, since I found and SGS1 a few months ago and returned it to the owner immediatly.
well, my only chance is, the phone will be connected to a wireless connection, since ive got my sim blocked through the provider. The hope is gone but who knows, miracles can happen
Firstly, good luck carthago, I hope you find your phone!
Secondly, and just for curiosity, does anyone know if could Samsung DIVE, Tektrak, Lookout and those similar tools can operate if the person who find the phone do a factory reset or flash a new firmware? I doubt that it could be possible, however I'm not an expert.
If there is no way for those tools to work after a factory reset or a flashing a new firmware, their usefulness is limited to the case that the thief either an idiot (regarding the factory reset) or computer illiterate (regarding re-flashing the phone).
In the case of free tools, any remote possibility of help is welcome, of course (better than nothing), however there are also many paid apps which purport to be THE solution this kind of problem.
No they don't work after factory reset
angelomaldito said:
Firstly, good luck carthago, I hope you find your phone!
Secondly, and just for curiosity, does anyone know if could Samsung DIVE, Tektrak, Lookout and those similar tools can operate if the person who find the phone do a factory reset or flash a new firmware? I doubt that it could be possible, however I'm not an expert.
If there is no way for those tools to work after a factory reset or a flashing a new firmware, their usefulness is limited to the case that the thief either an idiot (regarding the factory reset) or computer illiterate (regarding re-flashing the phone).
In the case of free tools, any remote possibility of help is welcome, of course (better than nothing), however there are also many paid apps which purport to be THE solution this kind of problem.
Click to expand...
Click to collapse
Sent from my GT-I9100 using XDA App
angelomaldito said:
Firstly, good luck carthago, I hope you find your phone!
Secondly, and just for curiosity, does anyone know if could Samsung DIVE, Tektrak, Lookout and those similar tools can operate if the person who find the phone do a factory reset or flash a new firmware? I doubt that it could be possible, however I'm not an expert.
If there is no way for those tools to work after a factory reset or a flashing a new firmware, their usefulness is limited to the case that the thief either an idiot (regarding the factory reset) or computer illiterate (regarding re-flashing the phone).
In the case of free tools, any remote possibility of help is welcome, of course (better than nothing), however there are also many paid apps which purport to be THE solution this kind of problem.
Click to expand...
Click to collapse
All those tools are good IF you lost the phone, realized it right away, ran to the nearest computer and activated the tools, provided the phone is still reachable and on data network.
For the crooks who STEAL the expensive phones, the business is a fine tuned machine. 10 people run around stealing, and the immediately turn them off or remove battery. then they bulk-sell them to phone hackers who produce brand new freshly installed phones that can be sold at local flea market
Deactivating the IMEI I think will do anything only if the new owner tries to activate the phone on the same network.
First I was calling my phone again and again, cause I thought perhaps it was laying around somewhere and so I could hear it. But then that asshole had found out how to shut it down.
If you find something and theres no name and nothing on it, ok, if you keep that perhaps thats not exactly stealing. But if you shutdown a phone, because the owner is calling again and again, that is STEALING!
alcurtis93 said:
No they don't work after factory reset
There is two you can push to /system/app. One is sim checker. The other it locservice. I will check with vendor if the data can fire email notifications and passwords be made to survive
Sent from my GT-I9100 using XDA App
Click to expand...
Click to collapse
Sent from my GT-I9100 using Tapatalk
I was just wondering: one of the features of those tracking apps is the possibility of wiping your data if you lose your phone. Therefore, if wiping your data in this way (which I don't know if it corresponds to a factory reset or is just a 'soft wipe') means that it will be no longer possible to locate your phone?
Sent from my GT-I9100 using XDA App

Lost Phone How To Find

Hi Guys,
There are many apps available in the market to find your lost phone.
But before buying any of them, I need few tips if anybody used them.
Are these apps really useful?
Say if I lost my mobile & the person who found has switched off the phone/removed sim card then will these apps help???
Please suggest!!
I don't think they can help on a switched off or reflashed device
Sent from my iPad 2 using Tapatalk
WatchDroid prevents reflashing the phone and will work even after sim card change, plus gives you access to lots of commands
Never had to use it yet, but it needs to be pre configured before it is lost/stolen.
really suggest it!
fredastere said:
WatchDroid prevents reflashing the phone and will work even after sim card change, plus gives you access to lots of commands
Never had to use it yet, but it needs to be pre configured before it is lost/stolen.
really suggest it!
Click to expand...
Click to collapse
Would it prevent Flashtool from working or just the SEUS?
fredastere said:
WatchDroid prevents reflashing the phone and will work even after sim card change, plus gives you access to lots of commands
Never had to use it yet, but it needs to be pre configured before it is lost/stolen.
really suggest it!
Click to expand...
Click to collapse
Good..i will consider this, thanks..
Sent from my Sony Tablet S using xda premium
I think you must go with your tel box with in the police
if you have information about your phone from your app's that +
police must help you
P.S. =(
rmk152 said:
Would it prevent Flashtool from working or just the SEUS?
Click to expand...
Click to collapse
After reading the description of the program i don't think it could do either of those.
the thing is, your have to enter a different startup mode for flashtool/SEUS, in other words, you would have to boot in flash mode.
An app won't be able to communicat to your phone before it is even booted, and since you boot into flash mode before you even reach android, it would just become impossible.
Would be neat though, if it was to be made, but that would have to be integrated into the bootloader.

Loosing my mind...

Hey folks, I'm totally new to this stuff but have been force into it by a "friend" who let someone mess with my phone that I left behind one day. Anyways after reading up on things here and trying a couple things I'm still at a loss as how to get my phone back to stock. I've tried Odin with new .Tar files(I337MVLUFNC1_I337MOYAFNC1_RWC) which got everything back and running but after that I'm honestly worried to do anything else that might really screw the phone up. I'm really sorry I'm so noob at this but I was forced into it like I said. When I'm in download mode this is what is at the top left
Odin Mode
Product Name: SGH-i337m
Current Binary: Custom
System Status: Custom
CSB-Config-LSB: 0x30
Write Protection mode: Enabled
How bad is this and how can I get this back to "stock" or what it should read? Did he install a custom Rom/Kernel.... I really feel like an idiot asking this stuff ... I usually try and do it on my own but I'm lost here.
Thanks in advance for your understanding and respect, I would never ask if I knew what to do!
Peace
If you restored it with ODIN you're fine. I think you're over exaggerating a bit.
I agree, if Odin worked you should be back to stock.
Sent from my Nexus 5
Like I said it seems to be back to stock, except for those "custom" denotations, which I'm not sure what they mean. Also I can't get onto my LTE/3g data anymore. I read somewhere about changing the provider code via a play store app, so I'm hoping that will fix it. If not is there something to do with a .pit file that could have made it so I can't use my data LTE/3G?
Thanks
N0VIX said:
Like I said it seems to be back to stock, except for those "custom" denotations, which I'm not sure what they mean. Also I can't get onto my LTE/3g data anymore. I read somewhere about changing the provider code via a play store app, so I'm hoping that will fix it. If not is there something to do with a .pit file that could have made it so I can't use my data LTE/3G?
Thanks
Click to expand...
Click to collapse
For your lte/3g issue I would start by checking you apn. Settings, wireless& network, more, mobile networks, access point names. Google your carriers apn settings and see if they match. If they don't, edit what you have
Sent from my Nexus 5
jd1639 said:
For your lte/3g issue I would start by checking you apn. Settings, wireless& network, more, mobile networks, access point names. Google your carriers apn settings and see if they match. If they don't, edit what you have
Sent from my Nexus 5
Click to expand...
Click to collapse
Totally correct my friend, apparently there is a "bug" that when updating the firmware you loose all the APN info it goes completely blank. Looks like I'm back to 100%.
As a side note though the I337MVLUFNC1_I337MOYAFNC1_I337MVLUFNC1_HOME.tar.md5 file you get from Samsung firmware that is noted as RVC (Rogers) actually installs as Bell (BMC). As I checked the CSC info as well as it had a couple Bell bloat ware apps.
Thanks for the help folks !!!
Peace
N0VIX said:
Totally correct my friend, apparently there is a "bug" that when updating the firmware you loose all the APN info it goes completely blank. Looks like I'm back to 100%.
As a side note though the I337MVLUFNC1_I337MOYAFNC1_I337MVLUFNC1_HOME.tar.md5 file you get from Samsung firmware that is noted as RVC (Rogers) actually installs as Bell (BMC). As I checked the CSC info as well as it had a couple Bell bloat ware apps.
Thanks for the help folks !!!
Peace
Click to expand...
Click to collapse
Just so you know, all I337m's use those same firmware packages but there's just different carrier bloat and not every carrier puts out the package with bloat. As long as you change the csc to your carrier afterwards it's no big deal, and I don't know if it really affects anything even if you don't.

[Q] My wifes G2 was remotely Hacked

Has this happened to anyone elses G2? I am on verizon with 4.4.2 update and not rooted. He had complete control of her phone. Was writing me messages and kept opening pics of my 4 yr daughter. I diconnected the wifi and mobile data. He still had control of the phone. Then I factory reset it and he still was on it. Verizon is sending me a new phone and getting a new sims card. Is there a way from stoping this from happening?
I truly dont believe though that when you switched off network that someone can still connect. Anyways:
firstly, recap if the phone was ever left unattended, letting someone install something on it.
Dont do that, even if if it has a password on it, anyone not looking away when entering it on the street can see what the pincode/password is.
Apps not from play store, dont install. Ever.
Change all passwords on a safe medium (multiple antiviris vendors scanned) of wifi router, to anything, including recovery questions, make them different and non logical or affiliated to you.
Run virus scans on computer and or any medium that ever connected phone.
Then check apps/websites of mail and such for activity, likely activity at times you didnt use any of the services. Anyway facebook and such lets you close open sessions anywhere.
That should do the trick. And big tip dont get paranoid Just ponder how somehow got acces.
I find it hard to believe that someone could still control the device after a factory reset. Highly unlikely I would say.
larryvw2011 said:
Has this happened to anyone elses G2? I am on verizon with 4.4.2 update and not rooted. He had complete control of her phone. Was writing me messages and kept opening pics of my 4 yr daughter. I diconnected the wifi and mobile data. He still had control of the phone. Then I factory reset it and he still was on it. Verizon is sending me a new phone and getting a new sims card. Is there a way from stoping this from happening?
Click to expand...
Click to collapse
1. I really doubt this happened.
2. After disconnecting wifi and mobile data, it would be impossible
3. Factory reset would definitely make it impossible
4. It's more likely that the touch screen is having phantom touches
I had issues with phantom touches on my Optimus G. Drove me batty. Some days it was impossible to use the phone, as the touches were all registering in the bottom half of the screen where the keyboard appears. So random letters would be inserted into words.
Turned out to be a driver issue with the custom kernels in some of the ROMs is using.
Factory reset and being more selective in the kernels I ran fixed the issue.
If it's still happening after a factory reset, then you have a defective touchscreen. Replace the phone under warranty.
Typos courtesy of my LG G2 (D803) running Mahdi-ROM.
I really have no reason to lie to you guys. The messages stopped after I disconnted the internet but the screen was still jumping around. That is why i figured he still had access.
I just received the new phone today. Should I go ahead and get a new sims card or I be ok with the old one?
Pat123 said:
I find it hard to believe that someone could still control the device after a factory reset. Highly unlikely I would say.
Click to expand...
Click to collapse
its possible, if he were root and had something installed as system app.
also you can set stuff like tasker to autimaticaly turn network back on.
what did the messages say, cause if they were gybrisch then it seems like phantom touches.
larryvw2011 said:
I just received the new phone today. Should I go ahead and get a new sims card or I be ok with the old one?
Click to expand...
Click to collapse
get a new one, completely clean
larryvw2011 said:
I just received the new phone today. Should I go ahead and get a new sims card or I be ok with the old one?
Click to expand...
Click to collapse
I would, you could have the old encryption method on the sim card which would make it easier to root the card. But I am guessing what happened to your wife was something more like an AndroRAT exploit.
It could be possible seeing as all you need is a phone number to find your location by txt msg, and that can be done silently without you ever knowing.
Seems it's a built in part of the RADIO AT that providers can use, if you're on the inside and know how it works it'd be a doddle, but if the txt msgs were gibberish I'd go with the majority with faulty touchscreen/drivers and nothing to worry about
Bashing away at my HTC Desire C
Tell to the hacker to try to hack my phone instead, I don't care. I will shoot exclusively for him a pic of my arse as award if he manages to hack it and he can print it, or try to sell to the newspapers.
BTW, I'm not so anxious about apps not installed directly from Play Store. You can easily check or restrict the permissions of any app as root user. I never yet faced the problems.
tetakpatalked from Nexus 7 flo
larryvw2011 said:
Has this happened to anyone elses G2? I am on verizon with 4.4.2 update and not rooted. He had complete control of her phone. Was writing me messages and kept opening pics of my 4 yr daughter. I diconnected the wifi and mobile data. He still had control of the phone. Then I factory reset it and he still was on it. Verizon is sending me a new phone and getting a new sims card. Is there a way from stoping this from happening?
Click to expand...
Click to collapse
are you sure its not an email or Google account hack?
Damasterjj said:
are you sure its not an email or Google account hack?
Click to expand...
Click to collapse
This is very likely version. Anything could be installed via remote then easily.
tetakpatalked from Nexus 7 flo
tetakpatak said:
This is very likely version. Anything could be installed via remote then easily.
tetakpatalked from Nexus 7 flo
Click to expand...
Click to collapse
yeah, all you have to do is google reset password
This could be an issue with faulty digitizer.
Sent from my BN NookHD+ using XDA Free mobile app
Thank you everyone for your responses. He was asking me what I would like him to do for me. I had her open a new gmail account.
larryvw2011 said:
Has this happened to anyone elses G2? I am on verizon with 4.4.2 update and not rooted. He had complete control of her phone. Was writing me messages and kept opening pics of my 4 yr daughter. I diconnected the wifi and mobile data. He still had control of the phone. Then I factory reset it and he still was on it. Verizon is sending me a new phone and getting a new sims card. Is there a way from stoping this from happening?
Click to expand...
Click to collapse
Verizon may have some security offerings for this.
bachera said:
its possible, if he were root and had something installed as system app.
/QUOTE]
The phone was not rooted as per OP hence I find it unlikely.
Click to expand...
Click to collapse
Pat123 said:
The phone was not rooted as per OP hence I find it unlikely.
Click to expand...
Click to collapse
ahhh the mistery what can it be, what can it be. Not sure if the typing was incoherent or not. That rules out possible digitizer issues or not.
larryvw2011 said:
I really have no reason to lie to you guys. The messages stopped after I disconnted the internet but the screen was still jumping around. That is why i figured he still had access.
Click to expand...
Click to collapse
The TOP bid would be == prank application.
Everything else would mean you're the targeted one (but how would the attacker have your new data?)
Maybe your gmail acc has some connections to another app -> look for permissions in your dashboard.
Please wake up from a dream <3

Computrace Agent

Morning folks. Does anyone have any experience with the Computrace Agent application that is forced upon EE network users on the S5 (and probably other devices by now)? I have full root access and despite numerous attempts can't seem to shake this program. Has anyone managed to remove it?
..
It's my phone My phone that functions fine. A matter of curiosity though I guess. Thanks for the response.
General Riviera said:
It's my phone My phone that functions fine. A matter of curiosity though I guess. Thanks for the response.
Click to expand...
Click to collapse
pretty sure i dont have this on mine. although i did flash a non EE rom. is always go BTU
also ask in the Q&A forum next time

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