Unresponsive Ok Google - Galaxy Note 4 Q&A, Help & Troubleshooting

With all of the settings correctly configured and several Google voice training programmings later, I am only getting about a 25% detection rate when saying "Ok Google" - especially when the phone is off or on the lock screen.
Anybody else have this issue?

For me OK, Google and the S Voice stopped working after an hour and never worked since then.

Magnesus said:
For me OK, Google and the S Voice stopped working after an hour and never worked since then.
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Click to collapse
Wow, really?
I'm very curious to see how others are fairing with this

Well, what is funny is that S Voice woke my phone a few times while I was playing games on my computer and once when I was watching a movie. I turned it off, something must be wrong with my voice pattern or something. :laugh: I never intended to use it anyway - was just playing with it - so it's not a huge loss for me. I think I might have blocked too many apps or I need to reboot or something because my fingerprint sensor also does strange things.

I just discovered Nova Launcher is causing this problem. When using TouchWiz home it works perfectly.
Anybody know how to get in contact with Nova Launcher?

Dissable svoice then go into google search app info and clear info. Now when you go into google now voice settings you can set it up with google recognition. It won't work when the screen off buy at least it works the rest of the time.

beno0055 said:
Dissable svoice then go into google search app info and clear info. Now when you go into google now voice settings you can set it up with google recognition. It won't work when the screen off buy at least it works the rest of the time.
Click to expand...
Click to collapse
I already have S Voice disabled, but I'm a little confused about what this would solve?

using hot boots causes this problem too. I had some problems with nova launcher but now it works just fine.
try to reboot and check you google now settings+ you can turn it on or off in nova's settings

Related

How well does google now work on note 4?

How good does Google now work on the note 4? I am thinking about getting the note 4 & I am real big on Google now. One of the features that I like the most that this phone offers is the ability to do Google now while the screen is off and wake it. Does this work pretty good?
Also, I read were moto voice makes Google now laggy. How is the Google now in terms of responsiveness for note 4?
I find it very responsive. However, my Google Noaw stopped working (would respond to okay google command only from Google search screen...would not respond from off screen or any other screen for that matter.) I checked all my settings and they were fine. I rebooted, still no joy. Cleared cache, still not. The only thing that worked was uninstalling the updates via app manager. Why this worked I do not know but....if someone runs into similar I hope it helps.
dman777 said:
How good does Google now work on the note 4? I am thinking about getting the note 4 & I am real big on Google now. One of the features that I like the most that this phone offers is the ability to do Google now while the screen is off and wake it. Does this work pretty good?
Also, I read were moto voice makes Google now laggy. How is the Google now in terms of responsiveness for note 4?
Click to expand...
Click to collapse
It works great, the only problem is if you have a gear watch or anything with bluetooth already connected, then it only works whenever it wants. You can't even set up your own voice if gear watch is on. Once you disconnect the fear watch, it works perfect every time, screen on,off, locked. I also have the s voice active. So with my gear watch connected, i use s voice for text, call, open apps etc from my gear watch. I only use the ok google for searching as ok google does a much better job at searching.
S voice is improved drastically. I'm coming from note 2 so, for me, s voice is like day and night. Even the car mode is amazing. I hope this helps your decision. Note 4 is a beast phone. I have been using it for a week now and love it. I'm stock by the way. No root.
i use the google now launcher and i have no issues (i've disabled S-Voice).
Ok Google search comes up whenever i say the hotword. I don't use it from lock screen (have a lock screen security on), but works fine if you have an unsecured lock screen.
Also have a Moto 360 connected via blutooth and it doesn't affect it at all.
There are some conflict issues between s voice and google now voice search. Once i turned off s voice, the problems went away.
"Always-on"-function gone and replaced by "From any screen". Why?
When you go to the settings of Google Search/Voice/OK Google Detection/
one should see the "Always-on" option, right?
I used to have it, but right now it´s gone and got replaced with "From any screen". I don´t know how that happened.
The problem is, "From any screen" doesn´t work when the display is OFF.
The "Always-on"-function does work also when the display is OFF.
I already re-installed Google Search, but that didn´t help either.
Anyone got an idea how to get the "Always-On"-function back?
Not , but I did find out the delay in voice search is caused the touchwiz launcher. Install the free nova launcher, and the search launched twice as fast, plus has a lot better customization.
Gareee said:
Not , but I did find out the delay in voice search is caused the touchwiz launcher. Install the free nova launcher, and the search launched twice as fast, plus has a lot better customization.
Click to expand...
Click to collapse
Good advice, thanks. By the way: Does your Note 4 show the "Always-on"-function, or do you also have only the option "From any screen"?
I wonder whether it could be that there is a special version of the GoogleSearch-app for the Note 4 or devices like to Moto-X?
So when one downloads the standard GoogleSearch-app from the PlayStore, one will not have the "Always-on"-function.
Is that possible?
I have always and also from lock screen checked. There might be a specific version in the samsung pre-installed app store.
I think Always On works better with Nova Launcher than with Google Now Launcher. I was using GNL for a bit and after a long idle, the phone would not respond to "OK Google" with the screen off. It would take turning on the screen, then off, for it to work. My guess is that the Google app gets killed when not in use for a while. With Nova, you have Aggressive Desktop, which is similar to keeping the app in memory. Couple that with enabling "OK Google" from Nova and it keeps the Google app from being killed. Just a theory. Will test more.

Google Voice difficulty understanding me

Ever since I got my S7 Edge replacement from the Note 7, Google Voice is being troublesome. I can't get it to recognize my voice correctly, well sometimes. For example if I ask it to list "nearest restaurants near me" it will search for "Near Me" like if it didn't understand my first two words. Or other times It says "if you said something, I didn't understand you". I tried uninstalling and\or cleaning cache from Google apps, but doesn't fix the problem. Can this be a software problem or the phone Mic being defective?
dja2k said:
Ever since I got my S7 Edge replacement from the Note 7, Google Voice is being troublesome. I can't get it to recognize my voice correctly, well sometimes. For example if I ask it to list "nearest restaurants near me" it will search for "Near Me" like if it didn't understand my first two words. Or other times It says "if you said something, I didn't understand you". I tried uninstalling and\or cleaning cache from Google apps, but doesn't fix the problem. Can this be a software problem or the phone Mic being defective?
Click to expand...
Click to collapse
Are you saying "Ok google, nearest restaurants near me" or "Ok google..." *Wait for prompt* "nearest restaurants near me"?
I don't know if the wait would help, I know that I wait until I hear it make the noise before I continue to say anything. Give that a shot and see if it helps.
You can test out your microphone but I don't see a need to if you use the phone to talk to others and they don't have any problem hearing you.
What launcher are you using? I use Google now myself and I don't need the pause but am just used to waiting in case it didn't hear me when I say the command.
Also try going into Settings -> Applications -> Default Applications -> Phone Assistance App and see if you have Google App as the chosen app. Not sure if that would help but it's worth a shot.
I am definitely waiting until it gives the tone and then speak right after. I just noticed that the delay is on the Google app and not when using voice typing on the Samsung keyboard which brings up Google Voices well.
Simialar Issue
dja2k said:
I am definitely waiting until it gives the tone and then speak right after. I just noticed that the delay is on the Google app and not when using voice typing on the Samsung keyboard which brings up Google Voices well.
Click to expand...
Click to collapse
I am having a similar Issue on my S7 Edge. The "Ok Google" prompt works just fine but then the mic cannot hear me at all. If I am on a Bluetooth device it works just fine and all other voice apps including the Google Assistant in Allo work fine. I have done a factory reset, I have disabled S-Voice and all other apps that use voice work just fine. I am at a loss at this point.
rbdavis76 said:
I am having a similar Issue on my S7 Edge. The "Ok Google" prompt works just fine but then the mic cannot hear me at all. If I am on a Bluetooth device it works just fine and all other voice apps including the Google Assistant in Allo work fine. I have done a factory reset, I have disabled S-Voice and all other apps that use voice work just fine. I am at a loss at this point.
Click to expand...
Click to collapse
Make sure the Google App has permission to access your microphone. I would assume it does if the hotword detection works but still worth a shot.
I found a workaround that seems to work better on detection....
Have the phone at a distance and the top mic underneath your mouth level. Seems to give me less false positives this way, I have no idea why. Hope this helps.
What I did was uninstall the update for voice recognition and re download it. Helped immediately.
csstamatin said:
What I did was uninstall the update for voice recognition and re download it. Helped immediately.
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Click to collapse
can you explain how to do that. im having the same problem for a while now and it really irritating
ajkron said:
can you explain how to do that. im having the same problem for a while now and it really irritating
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Click to collapse
Sure, go into setting, then language and input. From there click on google voice typing then click offline recognition and u should be able to uninstall then reinstall the software for it. Hope that helps.

Google Assistant

Has anyone received the Google Assistant update yet? It was suppose to role out yesterday. Just wondering since the default for this phone is Moto assistant if we will get it or not.
Love the Nougat update
Gary
I installed the "Play Services Info" app by weberdo and used it to download Google Play Services version 10.2.99 (440-148249840) from APK Mirror. After a couple of reboots and disabling Moto Voice, Google Assistant became active. I had to touch the microphone icon, and after a couple of tries, it went into "configure" mode and learned my voice. Now working fine.
rhickers said:
I installed the "Play Services Info" app by weberdo and used it to download Google Play Services version 10.2.99 (440-148249840) from APK Mirror. After a couple of reboots and disabling Moto Voice, Google Assistant became active. I had to touch the microphone icon, and after a couple of tries, it went into "configure" mode and learned my voice. Now working fine.
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Click to collapse
Didn't work for me. Oh well, I guess I'll just have to wait.
Gary
Interestingly, for me, even while running on play services 10.2.98, I had all the assistant settings in the google app, and even paired it with my smartthings account, but alas, voice search is still going to the old style search. Updated to 10.2.99 and still seeing the same behavior. I didn't even know we were getting assistant, and was quite excited when I saw the settings, so when it didn't work, of course I got unreasonably upset. oh well
astephon88 said:
Interestingly, for me, even while running on play services 10.2.98, I had all the assistant settings in the google app, and even paired it with my smartthings account, but alas, voice search is still going to the old style search. Updated to 10.2.99 and still seeing the same behavior. I didn't even know we were getting assistant, and was quite excited when I saw the settings, so when it didn't work, of course I got unreasonably upset. oh well
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Click to collapse
Alright, I let it sit for a couple hours, and it's working now. Though, still can't launch it from the microphone button in the google app or the google search bars on the home screens. That still launches the old voice search. Have to long touch the home button or use the "ok google" launch phrase. It's a shame it can't use the always-on mic from moto voice though.
I'm seeing some similar things. Google Assistant came down to my phone automatically. Set up the OK Google voice command. Seems to work fine when launching from the mic button on the assistant, but will not respond to always on mic when the phone is idle.
You do have to disable Moto Voice, or change the voice phrase to something other than OK Google. Phone still responds to Moto Voice command on idle, but not OK Google.
Yea, so unless there's a software update for Moto Voice, we're likely not going to get the always-on mic to work with assistant. There's a dedicated processor on the SoC that handles the always-on mic, and it's tied directly to Moto Voice. Moto voice really doesn't do a whole lot other than listen for the launch phrase. Everything after that point is basically handed off to Google Voice search. It really should be quite a easy fix (pass the requests onto assistant instead of voice search), but I doubt that will happen.
smiley4017 said:
Has anyone received the Google Assistant update yet? It was suppose to role out yesterday. Just wondering since the default for this phone is Moto assistant if we will get it or not.
Love the Nougat update
Gary
Click to expand...
Click to collapse
I woke up this morning and I finally got the assistant. just an FYI
I got it too. However, while it unlocks the phone when locked and the screen being on, it will not wake the phone when saying ok google. You hear the sound prompt that it heard you, but nothing ever follows up and the screen stays black

Google Voice typing doesn't pause the music

I initially noticed this on my Galaxy s6 a few weeks ago after an update. Google Voice typing stopped pausing the music player if I used the voice option to dictate a text message. It used to stop the music and continue after I was finished. Now it'll play the music in the background and it's making it hard to dictate because it will also pick up on the lyrics from the song. At first I thought my S6 was just going crazy and a factory reset would probably fix it but I just got the S8 and I am facing the same issue. Any advice?
Thanks!
Hmm... mine pauses anytime it's listening to a voice command. Never tried to text with it though.
I bet that makes for some really interesting conversations.
It does stop the music if I use the "Ok Google " command to use the assistant but it doesn't do it if I'm using it to dictate a text message.
Just did a test.....it works fine in version 6.12.25.21 which is the one that comes pre-installed on the s8. however when you update to the latest version in the play store you get the problem. i've downgraded back to the older version for now. anyone else experiencing this issue?
thechico1986 said:
Just did a test.....it works fine in version 6.12.25.21 which is the one that comes pre-installed on the s8. however when you update to the latest version in the play store you get the problem. i've downgraded back to the older version for now. anyone else experiencing this issue?
Click to expand...
Click to collapse
I'm having the same problem. This is when you activate voice within the google keyboard right? What app did you downgrade?
Well, I use the Samsung keyboard but yes, it's when you activate the voice option on the keyboard. I did try it with the Google keyboard but was getting the same problem too. The app that I downgraded was "Google". Just go into the playstore, type Google, "uninstall" the app and it should bring you back down to the version that came pre-installed with the phone. And then uncheck auto-update in the right top corner of the app screen in the playstore. That should fix it for now. Let me know if it works!
thechico1986 said:
Well, I use the Samsung keyboard but yes, it's when you activate the voice option on the keyboard. I did try it with the Google keyboard but was getting the same problem too. The app that I downgraded was "Google". Just go into the playstore, type Google, "uninstall" the app and it should bring you back down to the version that came pre-installed with the phone. And then uncheck auto-update in the right top corner of the app screen in the playstore. That should fix it for now. Let me know if it works!
Click to expand...
Click to collapse
I was able to uninstall updates for the google app and yea, I was able to fix the problem. Partially. It pauses the music now when voice is activated. But when I send the message, music will not resume. Does this happen to you?
Same problem with LG G5
I have had the same issue for the past couple of weeks. When using the Google Voice typing, all media apps are no longer paused (Spotify, RocketPlayer, Podcast Addict, etc) thus Google Voice is transcribing the words coming from these media apps. I uninstalled Google App today, but then Google Voice to Text worked very poorly. Does anyone have any thoughts on solutions or workarounds? Thanks.
try installing a previous version of the google app. The galaxy s8 comes with this build standard and it works fine.
Did you guys ever find a fix for this? its driving me nuts. Im on OnePlus 3 but yeah its a new issue for me started after nougat... It seems like lots of people have the issue but are just living with it. While driving it really sucks. Used to be so easy to voice reply and pod-kicker would resume play back. Now I gotta pause first then reply voice text then hit play again ...its MADDENING. Looking for a fix. The downgrade worked for me for a short while then it just started up again. I didn't auto update google app. Tried clearing every data cache...uninstall reinstall...even different keyboards!!! same issue. Thanks guys!!!! hope we can figure it out.
The downgrade still works for me.
I have the same problem in my Oneplus 3T, I can not send voice messages while driving.
Same issue on my LG G6, BUT, for me it only does it when I'm connected to Bluetooth in my car - which is of course when you need voice recognition most. I have to manually pause the music to use it. Driving me nuts. I'm surprised they haven't released an update to fix it. I guess not a lot of people on these latest devices using voice recognition.
The downgrade still works for me but it appears it also has been fixed for me with the newest Google app update 7.3.26.21. I tried it with spotify and google music with and without bluetooth connection and it works. Stops the music then automatically resumes. Let me know if it works for you guys too.

Google Assistant?

Has anyone managed to get Assistant to work? I'm in the UK. I read on one of the OnePlus community forums that you need to change device language to English (USA), which I've done. Still no Assisstant. Anyone managed to get it to work/have any ideas?
It is only google now, not google assistant
I needed to clear all data after changing language to English (USA). But I've got it working now.
Here's YouTube video showing steps to setup Google Assistant on OP5. https://youtu.be/-bE8ORPID3U
Sent from my Pixel XL using XDA-Developers Legacy app
Ok Google
saccentekennedy said:
I needed to clear all data after changing language to English (USA). But I've got it working now.
Click to expand...
Click to collapse
After you got it working, did you have any issues in retraining your voice. I have a problem where it appears to be listening for me to say Ok Google 3 times but never recognises anything.?
dudiemaroodi said:
After you got it working, did you have any issues in retraining your voice. I have a problem where it appears to be listening for me to say Ok Google 3 times but never recognises anything.?
Click to expand...
Click to collapse
No... Haven't had a problem if I'm honest
saccentekennedy said:
No... Haven't had a problem if I'm honest
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Click to collapse
Thanks for replying. Must be in if the unlucky ones. :laugh:
i changed to English US, got google assistant started up, then changed the language back to English UK.
google does have issues properly understanding you with the wrong accent from my experience.
I am pretty sure I have google assistant
saccentekennedy said:
Has anyone managed to get Assistant to work? I'm in the UK. I read on one of the OnePlus community forums that you need to change device language to English (USA), which I've done. Still no Assisstant. Anyone managed to get it to work/have any ideas?
Click to expand...
Click to collapse
Doesn't work for me either. I have set the language to English USA. Tried to clear Google app cache and data to no avail.
swami.2580 said:
Doesn't work for me either. I have set the language to English USA. Tried to clear Google app cache and data to no avail.
Click to expand...
Click to collapse
I got Google Assistant working by following the instructions from the YouTube video in this thread's post #4. All was fine for a while and then GA no longer worked sometime after I applied one of the OTA's. I can't say that was the cause but the timing was coincidental. GA seemed to react but not fully engage. I tried a lot of things including re-training the "OK Google" but nothing worked.
Finally I followed the part of post #4's cache clearing of Google and Google services apps cache (remember there is more than one cache) and then went through the Google Assistant set up as if it had never been working. That fixed my issues and has been working ever since. I'll see if the same problems arise after the next OTA. So I'd trying clearing the cache of those two apps EXACTLY as shown in the video.
Edit: I've applied OTA for v4.5.5 and have not had any Google Assistant issue
swami.2580 said:
Doesn't work for me either. I have set the language to English USA. Tried to clear Google app cache and data to no avail.
Click to expand...
Click to collapse
You have to clear the data cache for play services as well.
For those that got Google Assistant working are you having any issues such as those described below?
Trusted voice which enables Google Assistant from the lock screen does not work despite the proper settings in place
Creating a Google Assistant shortcut not works
IFTTT doesn't seem to work as advertised (I'm still working on this one)
I've had no end of small issues trying to customize Google Assistant but the main built in functions (e.g. weather, search, Spotify commands, open app) work perfectly.
Just curious about other people's experience. It leaves me feeling Google Assistant is just a beta program/work-in-progress on a phone or a tease to get you to buy a Google Home despite always having a much more capable device in the palm of your hand (your phone). I don't want an ugly Google Home "air freshener" when I already have an Android SD835/8GB phone.
When you say Google Assistant... Do you mean ok Google from screen off?
loudog3114 said:
When you say Google Assistant... Do you mean ok Google from screen off?
Click to expand...
Click to collapse
Google Assistant works with the screen off as long as the OP5 is NOT locked. Working while locked is supposed to work only when Trusted Voice is turned on. Unfortunately I have turned on trusted voice but Google Assistant will not initiate (work) when the OP5 is locked.
OK Google has a different interactive screen than Google Assistant. The OP5 OOS comes with OK Google but you need to manually activate Google Assistant before experiencing its advanced AI features. You would also see new Google Assistant specific settings at the top of the Google app->Settings->Google Assistant->(Settings, What can you do?).
One of the early posts in this thread has the link to manually activate Google Assistant.
Yeah, I have Google Assistant but I am pretty let down by the fact it doesn't work with the screen off and locked. I have heard it's a license that has to be paid to googs
Mine worked with no fuss. What doesn't work is the trusted voice and waking the phone up when the screen is off. That one I can't figure out
loudog3114 said:
Yeah, I have Google Assistant but I am pretty let down by the fact it doesn't work with the screen off and locked. I have heard it's a license that has to be paid to googs
Click to expand...
Click to collapse
goingonstrong2 said:
Mine worked with no fuss. What doesn't work is the trusted voice and waking the phone up when the screen is off. That one I can't figure out
Click to expand...
Click to collapse
I've found a hacky workaround for this issue by using a combination of apps. First off I only use this method when I'm connected to the charger which is no different than the Trusted Voice limitations. Second my lock screen is only enabled when I'm not on a charger.
Use the Caffeine app to block the automatic lock screen. Check settings "Autoactive on USB", "Autoactive on USB type/AC charger", "Enable caffeine at boot".
Buy and install the app Screen Off (No Lock). I couldn't find a free app that turned off the screen but did not also lock it.
Then use the Google Assistant command "OK Google open screen off" to invoke turning the screen off but still having Google Assistant listening for my next command. I also use Tasker and it's Voice Assist plugin connection to Google Assistant so added the "start Screen off" as the last task in my Voice Assist profiles.
---------- Post added at 02:26 PM ---------- Previous post was at 01:51 PM ----------
goingonstrong2 said:
Mine worked with no fuss. What doesn't work is the trusted voice and waking the phone up when the screen is off. That one I can't figure out
Click to expand...
Click to collapse
For the most part Google Assistant works for me but important features either lack reliability or don't work at all.
Google Assistant macros don't work at all despite built in GA commands working (e.g. play on Spotify)
I can't seem to make a IFTTT connection work
The connection between GA and Tasker's VoiceAssist is unreliable. Too often GA intercepts a regular Tasker Event phrase and displays a google search screen but the Tasker event for the phrase does not trigger. This despite the Tasker VoiceAssist toast displaying the correct event phrase. I'll try it a second time and this time it'll work despite GA recognizing the exact same phrase (not a variation).
I've been able to create some cool home theater (Harmony Hub) automation profiles but the unreliability has me wondering if I'm wasting my time. I really like the whole Google Assistant and the Tasker extension but am not prepared to continue developing things unless I can increase the overall stability.
It may just be my OP5 which is running OOS 4.5.5, rooted with SuperSU with Viper4Android installed. Other than that I've not altered the stock OOS experience. I've not even removed any bloat ware.
Does anyone have the Google Assistant macros and/or IFTTT working on their OnePlus 5?
I've previously posted that Google Assistant's macros didn't work for me but I received an update to the Google app v7.7.14.21.arm64 (Beta) and Google Assistant's macros are suddenly working. Even macros I'd previous entered but had never worked. I also added new ones and they also worked.
What stopped working was Tasker receiving the OK Google spoken commands, (no VoiceAssist toasts). I need to explore further as the newly functioning macros may be a far better way to integrate with Tasker. I'll likely retry the recommended Google Assistant/IFTTT/Tasker integration which also didn't work prior to this latest update.
It's working perfectly
Just did as it was said on the video. Everything works perfectly, including the "OK Google" detection while the screen is off. No problems whatsoever.
To Note: Even i changed the language back to English(UK) after all was setup, and works like a charm. :good:

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