[Q] Phone turning ON and charging problems - G2 Q&A, Help & Troubleshooting

hey guys
i have searched almost everywhere, but found no solutions,hence posting it here,
My phone is D802 32gb, cloudyFX rom, not under warranty.
your replies and suggestions will be appreciated,
the problem as goes
1)The phone refuses to start
--- when the phone is ON i long press the power button, and click on restart, the phone switches off but never switches on.
--- when the phone is OFF i long press the power button(8 secs, 30 secs, 60 secs too) but it does not start.
---i keep trying different combinations of power and volume buttons and it randomly starts after hundreds of attempt.
2) The phone refuses to charge
---I have tried N number of chargers but out of 100 times 98 times it does not charge, it just shows charging, even in the battery section but the battery drains normally.
---i plugged in the charger when the phone was 42% and it showed charging, led was lit, in the battery section it showed charging(AC) and when i saw after 1 hour it was 39% battery with still charging displayed on it.
3)A part of the screen from left vertically straight for around 1cm is unresponsive
---tried checking in quick memo, that part does not show up any updates.Sometimes when making a line or drawing something from the responsive part towards the non responsive it makes the line.
---Tried Developer options, show touches and that part does not recognize the touches.
am unable to use this phone due to this, as i am afraid if there is a need to switch off or restart the phone and i have to, it will not start.
Kindly let me know your valuable comments.

Related

Charging problem ..

(Bare with me, this IS wm6 related)
Okay, so i got this qtek 9090 from a trade online, and the owner pointed out that he had used it for some time now and it worked without problems.
However that seems not to be my experience. At first I was a little worried that it did not came with a charger.. Only a USB cable. No worries i thought, I will just charge it through USB. Now I have had some experiences where phones wouldn't charge from some of my computers, apparently because of some boards that put out lower amps than others. However I knew atleast one computer should have no problem charge ordinary cell phones.
So i plugged it in, and to my worries the battery kept going down... Untill the phone was dried from power and everything got lost again.. and again.. and again.. It seemed a little odd that it apparently deleted everything each time, since the backup battery indicated 100%.
So at last it went into flightmode and I shut it down with the powerbutton and let it be connected.. The first many hours nothing happened.. But suddenly, when i did an occasional check, it said 3% battery. I went to sleep and the next morning it was fully charged. I used it all day in school and it held its power real fine.
Now I got the feeling that this probably was caused by the low amp output from the computer, making it unable of charging to the extend where the phone would still be able of running whilst charging. So i figured i would order a 220v (the powercurrent here in Denmark) -> 5v USB that outputs 700mA, to make a quicker charge.
Well, to day I was gonna receive that adapter, and since I'd read that the wm6 apparently draines the battery some bit, I waited untill today to upgrade to wm6.
I upgraded and everything truely runs quick and stable. But when i recieved the adapter and plugged it in, i was horrified. The power kept going down, as I had experienced when it was plugged into USB.
Now my girlfriend really wanted to play bejeweled on this thing, so she did and then shortly afterwards we took a few hours nap. I had her plug it in the new adapter to charge it. When i woke up i saw the screen blinking.
I could se it was rebooting over and over again, as it had done the first time it completely lost power..
Now besides that extremely annoying charging problem, I now had another concern....
The boot screen shows NONE next to the R and the G.
Next to the D is the wm version displayed.
Any help would be greatly appreciated.
red LED?
Hm.. By doing a hard reset it shows numbers next to R and G again.
It continuely reboots, display boot screen, shuts down, LED is red, reboots, displays boot screen, shuts down, LED is red again and again.
If i hard reset it some times it will at one point stay off, but the LED still lights red.
And now I question wether 700mA is even enough for charging the BA?
1. Higher power given by power supply does not mean, you will get faster charging
2. If you use WM5/WM6 and have Bluetooth turned on, device turns on every few minutes (bug/feature of the driver needed to keep Bluetooth running: look for BigMike's fix for more information). If your deivce is set up to turn off after long time (for ex. 5 mins), battery might drain out in half a day.
3. Check power settings (delays for device power down etc.)
4. In WM6 be sure, that audio manager is not running (prevents device from deep sleep, allows only screen shutdown)
5. If battery shows up 100% and after disconnecting device discharges in less than 2h being turned on all the time (wifi, bt, phone, screen all the time turned on) it means, that battery might be worn. Consider exchange.
R and G showing NONE is normal in WM5/WM6 because of bug (unfixable for now) in the device and it's incomatibility with this OS: after turning on from power down (taking battery out or total discharging) make soft reset just when R NONE G NONE shows up on the screen. Everything will be normal.
jakubd said:
1. Higher power given by power supply does not mean, you will get faster charging
2. If you use WM5/WM6 and have Bluetooth turned on, device turns on every few minutes (bug/feature of the driver needed to keep Bluetooth running: look for BigMike's fix for more information). If your deivce is set up to turn off after long time (for ex. 5 mins), battery might drain out in half a day.
3. Check power settings (delays for device power down etc.)
4. In WM6 be sure, that audio manager is not running (prevents device from deep sleep, allows only screen shutdown)
5. If battery shows up 100% and after disconnecting device discharges in less than 2h being turned on all the time (wifi, bt, phone, screen all the time turned on) it means, that battery might be worn. Consider exchange.
R and G showing NONE is normal in WM5/WM6 because of bug (unfixable for now) in the device and it's incomatibility with this OS: after turning on from power down (taking battery out or total discharging) make soft reset just when R NONE G NONE shows up on the screen. Everything will be normal.
Click to expand...
Click to collapse
AFAIK the lower the mA output, the slower the charge period.
I have had wifi, bluetooth, beam off. I've set shutdown to 2 minutes. I've set it to low brightness and etc.
As i mentioned it had no problems going a whole day of usage in school.
Didn't know about the bug in wm6 that makes only the screen shut off, but at the momemt i can't even boot the device, apparently because it has no batterypower. And having it connected to the charger makes no real difference (other than it will display the bootscreen and perhaps even the Windows Mobile welcome screen thing, for a few seconds.. then go dead again.)
I've had it in the charger for about an hour or two, still not enough power to boot it up.
It feels like it's just not charging sometimes.. And other times it will charge just fine.
Found out about the reset to solve the NONE issue, but i still don't know what it means that its LED is red all the time?
Even 500mA is enough for sure, as charging from USB works fine.
Device will shut down soon after turning on if there is not enough power in battery, even it if is charging. Leave it charging (amber led on the right) for some time. RED led means low battery and no charging (AFAIR).
jakubd said:
Even 500mA is enough for sure, as charging from USB works fine.
Device will shut down soon after turning on if there is not enough power in battery, even it if is charging. Leave it charging (amber led on the right) for some time. RED led means low battery and no charging (AFAIR).
Click to expand...
Click to collapse
Hmm, i see. I just don't understand why it's not charging then :/
trylleklovn said:
Didn't know about the bug in wm6 that makes only the screen shut off
Click to expand...
Click to collapse
This is not a bug - thanks to this you can still listen to your music keeping device with screen turned off, when you don't need it to spare battery.
trylleklovn said:
Found out about the reset to solve the NONE issue, but i still don't know what it means that its LED is red all the time?
Click to expand...
Click to collapse
Red LED (right one) means low battery, no charging. To charge this led must be amber. Details - you must look for manual.
jakubd said:
This is not a bug - thanks to this you can still listen to your music keeping device with screen turned off, when you don't need it to spare battery.
Red LED (right one) means low battery, no charging. To charge this led must be amber. Details - you must look for manual.
Click to expand...
Click to collapse
Okay.
It's odd still. When i connect the charger the right LED starts to light red.
If it means that its not charging, there must be something wrong, since it only happens when connecting the charger..
it can be amber or red. Those are different colors and meaning.
You can confirm it charges touching the battery - it becomes slightly warm after some time.
jakubd said:
it can be amber or red. Those are different colors and meaning.
You can confirm it charges touching the battery - it becomes slightly warm after some time.
Click to expand...
Click to collapse
I KNOW that, but it is not going amber. It stays red all the time.
Found this thread that discusses a similar problem; http://forum.xda-developers.com/archive/index.php/t-233782.html
Apparently it shows RED light all the time if the battery is dead.. However i hardly doubt that the battery, which could power the phone just fine for and entire day, should be dead.
However, one suggestion in the thread was to take out the battery for some time and then try again. So I will do that for now.
Behavior has changed a bit now..
The LED is still red when i connect the charger. However, if i try to turn it on following happens:
Boot Screen shows for a couple of seconds...
Windows Mobile startup screen appears and the LED changes to orange/amber..
After a few seconds the screen turns black and the LED changes to red again...
And then after a few more seconds the boot screen appears again and everything is repeated, over and over.
If I disconnect the charger the boot screen appears, the wm startup screen appears, this time with a flashing red LED.. shortly after the phone turns off.
trylleklovn said:
Behavior has changed a bit now..
The LED is still red when i connect the charger. However, if i try to turn it on following happens:
Boot Screen shows for a couple of seconds...
Windows Mobile startup screen appears and the LED changes to orange/amber..
After a few seconds the screen turns black and the LED changes to red again...
And then after a few more seconds the boot screen appears again and everything is repeated, over and over.
If I disconnect the charger the boot screen appears, the wm startup screen appears, this time with a flashing red LED.. shortly after the phone turns off.
Click to expand...
Click to collapse
I've seen this problem before. The charger is not putting out enough power to both charge and boot the BA. So what happens is that it starts charging enough to start boot, but as soon as it has enough power to start the boot, it immediately drains it by starting to boot with screen at full brightness.
What I do in this case is to try to catch it just as it starts to boot and turn the backlight off by holding down the power button for 5 sec. This turns off the backlight so there is less drain and the thing can boot up and start charging.
All in all, its a pretty stupid bug but what the hell, there is a solution to it.
Good luck.
motisu said:
I've seen this problem before. The charger is not putting out enough power to both charge and boot the BA. So what happens is that it starts charging enough to start boot, but as soon as it has enough power to start the boot, it immediately drains it by starting to boot with screen at full brightness.
What I do in this case is to try to catch it just as it starts to boot and turn the backlight off by holding down the power button for 5 sec. This turns off the backlight so there is less drain and the thing can boot up and start charging.
All in all, its a pretty stupid bug but what the hell, there is a solution to it.
Good luck.
Click to expand...
Click to collapse
This seems to work atm. (just a few seconds since it successfully booted)..
Does this mean that the device really cant charge if its not "on" ?
(I can see its booted and the LED is now orange. If only it will stay this way untill it has been recharged further ))
trylleklovn said:
This seems to work atm. (just a few seconds since it successfully booted)..
Does this mean that the device really cant charge if its not "on" ?
(I can see its booted and the LED is now orange. If only it will stay this way untill it has been recharged further ))
Click to expand...
Click to collapse
It can charge when it is off. BUT... When its off, its not really off... It has to finish booting and then you can turn it off. Then it will charge faster as it only has minimum drain on the battery. As I said before, its a stupid design.
motisu said:
It can charge when it is off. BUT... When its off, its not really off... It has to finish booting and then you can turn it off. Then it will charge faster as it only has minimum drain on the battery. As I said before, its a stupid design.
Click to expand...
Click to collapse
Well we can certainly agree on that
So does the phone also basicly use to much power to be used and charged at the same time? Which would explain why it seemed to lose power even though it was connected to the charger.
Although it still doesn't add up for me, as at one point i was playing a game on it, while charging and then it charged real fast, where you would expect it to use more power
Oh well, if only it keeps charging now i'll be glad
trylleklovn said:
Well we can certainly agree on that
So does the phone also basicly use to much power to be used and charged at the same time? Which would explain why it seemed to lose power even though it was connected to the charger.
Although it still doesn't add up for me, as at one point i was playing a game on it, while charging and then it charged real fast, where you would expect it to use more power
Oh well, if only it keeps charging now i'll be glad
Click to expand...
Click to collapse
I have found that if you only use the USB cable to charge, it takes much longer (if at all) to charge if it is on. Thats why I bought cradles that have external power suppies as well as the USB sync cable. With this configuration, it gets to full charge in about 90 minutes.
Hm.. yeah.. I let it charge for some time, until it shut down and the LED changed to red again.. The same thing has happened about 3 times now.. If I try to navigate it with the brightness off it will shut down after a few clicks..
Seems like either the battery is completely dead or it's simply not charging.. :/
Think i have to buy a new battery and a cradle, although i didn't really want to spend money on this phone as i got it virtually for free (through a trade of a w810i)
trylleklovn said:
Hm.. yeah.. I let it charge for some time, until it shut down and the LED changed to red again.. The same thing has happened about 3 times now.. If I try to navigate it with the brightness off it will shut down after a few clicks..
Seems like either the battery is completely dead or it's simply not charging.. :/
Think i have to buy a new battery and a cradle, although i didn't really want to spend money on this phone as i got it virtually for free (through a trade of a w810i)
Click to expand...
Click to collapse
Get it to orange and then push the power button (short push) to turn it off (not long push which only turns off the backlight). Then let it charge for an hour or 2 (or even all night). By then, it should work OK.
motisu said:
Get it to orange and then push the power button (short push) to turn it off (not long push which only turns off the backlight). Then let it charge for an hour or 2 (or even all night). By then, it should work OK.
Click to expand...
Click to collapse
Yeah, i tried that. As soon as i press the power button it goes to red again.
Update..
A litte update (i might as well document everything I find out here, if anyone should run into a similar problem).
Now, I've had the device connected to the charge for some time now.
What happens is that the device boots up, automaticly dimms down to no light (since i once had hold down the power button, to dimm down light).
Then it boots up, and i can see everything running.
I can navigate to the battery status menu, which shows
Battery: 0% (charging)
Backup battery: 25%
After a few minutes the device shuts down, and the LED goes red again. But after about a half a minute it will try to boot up again, and it goes through everything again.
What I've noticed is that the backup battery slowly increases, and while im writing it has gone all the way to 75%. The good thing about this completely automatic procedure is that it apparently slowly charges, at least, the backup battery.
My theory is that the backup battery has first priority in the system, so that the regular battery wont charge untill the backup battery is up. And since the backup battery can't apparently be used for actualy powering the system, the system will continuesly reboot because of lack of power, theoreticly untill the backup battery reaches 100% and it starts to charge the regular battery.
The whole problem seems to be cause by some charging malfunction, so that both batteries has been completely discharged. I hope that by letting it continue to reboot, charge, reboot, charge, etc. it will revive the battery.
I will return with more info tomorrow.
Any suggestions are still greatly appreciated.

Nexus 10 won't boot after charging

Hi guys,
My battery went completely dead, left it to charge over night, now wont boot at all. If its plugged into the charger and I hold the power button the full battery symbol (black and white) shows for about 2 seconds and then goes off for about the same time then reapers. Any ideas?
Device status:
- Stock rom
- boot loader unlocked
- non-rooted
I've tried :
- Hold power for 30 seconds to a minute
- Hold power + volume buttons for 30 seconds to a minute
- no response form my computer when its plugged in
- no response when trying to boot into fast boot
I am aware this has already been asked. I've tried the other threads but no luck
EDIT
I got mine to boot. I have literally no idea how, I just tried the power button again and it burst into life, although the battery was empty.
I think this could be due to not letting the battery die enough. I normally let my phone (HTC One) so completely flat every month or so but i've never done it for the Nexus 10.
The same problem please help
Serious bump. Ive tried all of these methods, but it just shows the charge icon when plugged in. This is the first time for me that it wouldnt just turn on after going into that sleep state. Charged over night.
JustArchiee said:
Hi guys,
My battery went completely dead, left it to charge over night, now wont boot at all. If its plugged into the charger and I hold the power button the full battery symbol (black and white) shows for about 2 seconds and then goes off for about the same time then reapers. Any ideas?
Device status:
- Stock rom
- boot loader unlocked
- non-rooted
I've tried :
- Hold power for 30 seconds to a minute
- Hold power + volume buttons for 30 seconds to a minute
- no response form my computer when its plugged in
- no response when trying to boot into fast boot
I am aware this has already been asked. I've tried the other threads but no luck
EDIT
I got mine to boot. I have literally no idea how, I just tried the power button again and it burst into life, although the battery was empty.
I think this could be due to not letting the battery die enough. I normally let my phone (HTC One) so completely flat every month or so but i've never done it for the Nexus 10.
Click to expand...
Click to collapse
I think this is the same issue that many (or a few) people are having. Mine, for example, will be at 100% charge. Then, sometime in the day (without using it) it will die. It will not power on. When I plug it into a charger, it will show the charge indicator on the screen, and I can get it to power on 50% of the time right away by holding down the power button for about 5-10 seconds.
When it boots up, the android tells me it is at 0% battery. If I leave it plugged in it will usually show 100% again after a short period of time, but until then, if i unplug it, the tablet powers right off.
http://forums.androidcentral.com/google-nexus-10-tablet/291202-nexus-10-battery-drain-instant.html
Here is a pretty good thread to see the issue.
Bill
Here's a question for you:
Watch your battery life. At any point, does it begin NOT draining? Such as remaining at 60% for 2-3 hours during usage? If so, you may have a defective motherboard and require warranty replacement, as that was one of my symptoms.

Nexus 7 2012 problems

Hi all,
I'm struggling with getting my 2012 Nexus 7 to start and hope someone out there can help!
I think I may have let the battery become discharged, but anyway here are the symptoms:
Connected the power lead and the tablet initially showed the empty battery icon but then started to flash up the word Google but does not boot up. Left it connected for a couple of hours. Still no joy.
Did a bit of internet research in an attempt to reset the tablet via the button combinations.
With the power lead disconnected, holding on/off plus volume+ together eventually gives a blank screen and from there holding on/off plus vol- gives the Android figure with its belly open. Hitting vol+ scrolls thru the four options of start / power off / recovery mode / restart bootloader, however when I select 'recovery mode' and press the on/off button instead of showing the Android with a red triangle it simply goes back to flashing 'Google'.
From there, if I press and hold on/off and vol- for several seconds the screen gives a momentary blue flash and then the fours 'dancing blobs' appear, eventually to be replaced with the flashing 'Google' but still no boot up.
If I connect the power lead although I can get the initial Android figure, I cannot scoll for any of the options.
All of this sounds like a major fault, but funnily enough yesterday evening I left the tablet with a blank screen and disconnected only to find this morning that it had booted and had all my apps showing, all of which appeared to be working properly. so I connected the charge lead and it said I had 17% battery remaining however the battery charge graph showed a number of major gaps and also showed the wrong date (2 days behind). So I connected the power lead and left it for 10 mins to find that the charge state hadn't moved but also that the screen brightness was reduced as if it wasn't connected. So I unplugged and then re-plugged the power lead and it said it was optimising 1 of 2 apps then the screen brightness returned to full, any appearing to function ok.
So left if for around 30 mins at which point the charge had gone up to 21% and I decided to try switching it off. Bad move!! Instead of booting up it simply returned to the flashing 'Google'. Which is about where the story started.
I've had the back off and the battery connector hasn't shifted, but one thing I did notice is that there is a fourth key switch below the vol- switch but without a hole in the cover to actuate it when assembled. Is this part of the button-press combination to restore factory seetings with the back off ??
If anyone out there can make sense of what the tablet is doing, I'd love to hear from you!!
Mike

Sudden shutdown,Power on only when plugged to Charger(80% battery). Powr button Stuck

Suddenly one day,When I switched on Mobile data, My display went and not responding even after trying all the key combination(Power button+volume Key,etc). But when I plugged to charger, suddenly the battery display came and later booted normally. Charge was showing 80%. After that frequently it showed this issue. I thought it was battery calibration issue and drained battery and make it 100% 4-5 times. Then I formatted/factory reset it once. But still the problem is there. If I connected turbo charger,To become 2% it was taking more than 30 minute, That too when I unplugged and plugged again only it was increasing to 3%.
Also some times when we press power button, display will not go off. We need to click 2-3 times to make display off. Also when press to unlock the phone,it will not come other than we press suddenly with some pressure.
Recently I Changed display of my mobile due to a issue like display was flickering with we move and only one fourth of display was visible on screen. Please help me in this.
seems like a water/fog or mechanical damage

[SOLVED] Stuck in boot loop: No image, short vibration every ~5s after battery drain

SOLVED: had display repalced.
Hey there!
I've had this Zenfone 3 Zoom ZE553KL for almost 2,5 years now and this is the first real issue I had with it.
One night I went to bed with ~30% battery remaining. When I woke up the phone was dead and holding the power button only made a short vibration. No image on screen.
Here's the things I tried:
Plugging it in: THe charging LED lights up and the phone vibrates quickly every 5 seconds or so
Leaving the battery to drain for 24h: The phone still starts vibrating when I press (or hold) the power button
Holding PWR and VOL+: The phone starts this vibrating cycle agian
Connecting to a PC via ADB: adb devices shows nothing. fastboot devices shows nothing. The phone had USB debugging enabled.
I did those things with and without the SIM card.
Any ideas how to troubleshoot from here?
Cheers!
SnowRaptor said:
Hey there!
I've had this Zenfone 3 Zoom ZE553KL for almost 2,5 years now and this is the first real issue I had with it.
One night I went to bed with ~30% battery remaining. When I woke up the phone was dead and holding the power button only made a short vibration. No image on screen.
Here's the things I tried:
Plugging it in: THe charging LED lights up and the phone vibrates quickly every 5 seconds or so
Leaving the battery to drain for 24h: The phone still starts vibrating when I press (or hold) the power button
Holding PWR and VOL+: The phone starts this vibrating cycle agian
Connecting to a PC via ADB: adb devices shows nothing. fastboot devices shows nothing. The phone had USB debugging enabled.
I did thoise things with and without the SIM card.
Any ideas how to troubleshoot from here?
Cheers!
Click to expand...
Click to collapse
Not much you can do. Try opening the phone and disconnect the battery for few minutes.
liveroy said:
Not much you can do. Try opening the phone and disconnect the battery for few minutes.
Click to expand...
Click to collapse
Disconnected for 5 min. After reconnecting, same behavior.
Will try leaving for 1h, although I doubt it would make any difference. After 5 min all caps should be discharged...
---
The storage is encrypted. The only way to recover the data is booting the current firmware, right? The last backup is a few weeks old...
SnowRaptor said:
Disconnected for 5 min. After reconnecting, same behavior.
Will try leaving for 1h, although I doubt it would make any difference. After 5 min all caps should be discharged...
---
The storage is encrypted. The only way to recover the data is booting the current firmware, right? The last backup is a few weeks old...
Click to expand...
Click to collapse
Yea, it's encrypted by default. No way to recover it really if you don't boot the device into the os.
Also if the battery disconnection doesn't help, try disconnecting different parts that can be disconnected, like the screen, changing port, cameras etc. One at a time.
As a last resort will be to try to bypass the battery or change it.
I had something similar. I plugged it in and left it for several hours (I think about four or five) and then it turned on.
Mine did NOT vibrate every few seconds though like yours but maybe worth a shot.
Good luck and hope you get it working!
It was the display. Had it replaced and now the phone is working fine.
Thanks, guys!
SnowRaptor said:
SOLVED: had display repalced.
Hey there!
I've had this Zenfone 3 Zoom ZE553KL for almost 2,5 years now and this is the first real issue I had with it.
One night I went to bed with ~30% battery remaining. When I woke up the phone was dead and holding the power button only made a short vibration. No image on screen.
Here's the things I tried:
Plugging it in: THe charging LED lights up and the phone vibrates quickly every 5 seconds or so
Leaving the battery to drain for 24h: The phone still starts vibrating when I press (or hold) the power button
Holding PWR and VOL+: The phone starts this vibrating cycle agian
Connecting to a PC via ADB: adb devices shows nothing. fastboot devices shows nothing. The phone had USB debugging enabled.
I did those things with and without the SIM card.
Any ideas how to troubleshoot from here?
Cheers!
Click to expand...
Click to collapse
I accidentally dropped my ROG 3. The screen had no scratches or any cracks at all, but the screen had no display. It's totally black. I can hear the sound and the vibration when I hold the power button. No charging LED lights. PC could not detect the phone. Thanks for this post. I need to replace the screen, and it's really expensive.

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