[Help] System software not authorized! USB not recognized! - Galaxy Note 3 Q&A, Help & Troubleshooting

I have an AT&T Note 3 SM-N900A. I Installed X-Note Rom on it a while ago, but I recently have been having problems charging the phone and was going to take it to an AT&T Device Support Center to fix it. I tried to install the stock firmware N900AUCBMI9 using Mobile Odin, only to see the a boot up screen that says "System Software not authorized by AT&T has been found on your phone . Please turn off your phone and go to the nearest AT&T store for help." I tried to get the phone to connect to Odin on my Windows PC, but the computer will only say USB Device not recognized, and it won't show up in Odin at all. The weird thing is that it says USB device not recognized even while the Note 3 is off. The phone also stays on while in Download Mode when connected to USB with no battery.
I was wondering if there's anything I can do to at least ensure that the people at AT&T can't power up the phone and see this message. I should have just left it on the custom rom, this looks way worse. I'd rather have a hard brick at this point, at least they wouldn't be able to see it was rooted and flashed. I really screwed this up, if I knew I'd be having issues I would have never rooted it. Any help would be extremely appreciated. Thanks for your time.

Related

[Q] Odin doesn't see my phone

I lost recovery on my phone and when I try and boot my phone, it says "system software not authorized by att."
I'm trying to ODIN my phone back to stock but I can't see my phone when I open ODIN and put my phone in download mode. does anyone know of any fixes for this?
Try different USB port or different cable.
You might have to try a different computer. I can't for the life of me get my pc to recognize my device. But I have no problem on my laptop
Sent from my Nexus 5
Thanks guys. I found out that I had to restart my computer after installing the drivers and then it detected it with no problems!

[Q] LG G2 USB Not Recognized

Hi, background is this..
I have a D802-10C G2 that i rooted the stock 4.2.2 rom a while back using the post chinese method. Easy enough, all worked fine. no complaints. A couple of weeks ago i got offered the OTA 4.4 update, this failed due to the root. I then removed the root using the feature in super su. that seems to have worked as no apps or file managers etc could get root access. However, the OTA still wont work.
Now my problem is my phone will no longer be recognized by any operating system, on multiple computers. I have tried many ADB drivers, Windows 7 wont even detect the device, i've used every PC connect mode, USB debugging. However always the same result, it's as if i'm plugging in a blank usb cable into the computer. Nothing at all.
The only thing that does happen when i connect the phone to a computer is the phone starts to trickle charge. There is nothing detected in Device Manager in Windows 7 I've tried connecting in download mode, nothing. I've tried the LG support tool, PC sync. Nothing.
WiFi does connect to the PC suite fine BTW and other than that the phone is working perfectly. I've also tried connecting multiple usb cables on multiple ports.
I haven't been able to find a single case of the same problem in the week or so i've been looking. Hoping someone can help, i'm thinking i may have soft bricked my phone. I really do not think this is a driver issue.
Any help would be great. cheers
Paul
+1
i have the same problem plz help
cambies said:
Hi, background is this..
I have a D802-10C G2 that i rooted the stock 4.2.2 rom a while back using the post chinese method. Easy enough, all worked fine. no complaints. A couple of weeks ago i got offered the OTA 4.4 update, this failed due to the root. I then removed the root using the feature in super su. that seems to have worked as no apps or file managers etc could get root access. However, the OTA still wont work.
Now my problem is my phone will no longer be recognized by any operating system, on multiple computers. I have tried many ADB drivers, Windows 7 wont even detect the device, i've used every PC connect mode, USB debugging. However always the same result, it's as if i'm plugging in a blank usb cable into the computer. Nothing at all.
The only thing that does happen when i connect the phone to a computer is the phone starts to trickle charge. There is nothing detected in Device Manager in Windows 7 I've tried connecting in download mode, nothing. I've tried the LG support tool, PC sync. Nothing.
WiFi does connect to the PC suite fine BTW and other than that the phone is working perfectly. I've also tried connecting multiple usb cables on multiple ports.
I haven't been able to find a single case of the same problem in the week or so i've been looking. Hoping someone can help, i'm thinking i may have soft bricked my phone. I really do not think this is a driver issue.
Any help would be great. cheers
Paul
Click to expand...
Click to collapse
YOu can try checking the device manager or use other USB port on your phone.
buenarc said:
YOu can try checking the device manager or use other USB port on your phone.
Click to expand...
Click to collapse
The problem is not like the usual ones you will see about "computer not being able to see device" I don't think it's a driver or software issue, or if it is it's unlike any i have found in the weeks i've been searching the net for a solution. Here's why....
When i connect the phone to Windows 7 and 8 ( on 3 different computers) No hardware is detected, nothing in the Device Manager, no yellow question marks indicating 'Unknown Hardware'. Nothing, all it does is start trickle charging.
Now even with no ADB, or any driver at all installed, the computer should still detect the phone. Mine does not.
The same thing happens using OSX and Linux Mint 16 (again multiple computers) No devices or mounted or volumes shown at all. Linux terminal command "$ lsusb" does not list my hardware.
This is why i'm pretty much convinced that there is something wrong with the USB port on the phone. Because, if Linux can't see it then surely it's a hardware problem right?
The only other thing i can think of is, i have messed up the phones firmware while trying to unroot it? but only because the timing of all this is just too uncanny.
I think i'll have to suck it up and admit defeat here. Funny thing is the phone works perfectly and charges fine.
Stuck on 4.2 , with no ADB functionality. Perhaps i'll sell it cheap to someone who doesn't care.
Cheers for the reply mate.
Same problem here!
Only my G2 is not rooted, it is still on factory OS and recently updated to 4.4.2.
I have tried on several computers, different ports and no help.
On the first connection to a PC not connected before windows reports "USB device not recognized" problem.
After that every time I connect the phone to the same computer the phone itself only recognizes that it is using USB charging mode, it does not recognize the computer connection (known by the USB ison on android system tray) even with "Ask upon connection option checked".
Even when I manualy change the Android mode in Settings --> PC Connection from MTP to PTP or even LG software, nothing happens.
Definetly there seems to be a problem with the phone, but I don't beleive it's a software but a firmware problem.
Please help if anyone knows what to do.
same thing happened after installing T-mobile rom thrugh twrp. but my device boots into fastboot and i tryed falshing :
laf.img, boot.img, aboot.img, recovery.img, laf.img
but after reboot my LS980 dissapear from device manager and stucked on LG logo.
Dont know what to do now.
I'm no expert, but given there are a lot of them here and none have weighed in on this with any ideas for a fix, i'm going to assume it's a hardware problem.
Anyone else agree? Hardware problem not software?
Cheers
I guess that you already wiped everything right? Apart from that, i'll suggest you to go to some tech supp and ask them if they can verify that each pin of the micro usb is properly working.
Sorry for my english, hope it helps!
Sent from my LG-D802 using XDA Free mobile app
I will try to check the connector although i dont think that it is a hardware issue.
BTW I can enter the download mode after flashing the mentioned partitions and i can also enter the stock LG recovery but when i do the factory reset it keeps showing Factory reset processing ... for ever
It has happened to me the same thing :crying:, and is a problem with the boot.img, if by chance your G2 version 4.4.2 and the the 4.2.2 boot.img, goodbye.
The only solution is to take it to repair a service official, there will change you the card, with the consequent change of IMEI.quent change of IMEI.
Homero2 said:
It has happened to me the same thing :crying:, and is a problem with the boot.img, if by chance your G2 version 4.4.2 and the the 4.2.2 boot.img, goodbye.
The only solution is to take it to repair a service official, there will change you the card, with the consequent change of IMEI.quent change of IMEI.
Click to expand...
Click to collapse
where are you going to repair your G2?
and how much have you paid the repair?
THANKS
Any fix for this guys i have same problem!
Here I'm getting the yellow !, any suggestion?
Sirs, I flashed the baseband (https://www.androidfilehost.com/?w=files&flid=12880) then it got working back.
solved for me
I have some kinds of that problem, let try:
Settings -> General -> PC Connection -> Select USB connection method -> Media device (MTP) (or whatever)
Got this same issue after flashing cloudy g3 rom. Then later flashing dirty unicorns, which requires jelly bean baseband. But even restoring g3 and 24a baseband, still doesn't work. No pc tethering and no on the go usb. My usb port is basically charge only.
---------- Post added at 03:58 PM ---------- Previous post was at 03:56 PM ----------
Everything else works fine...I actually never even noticed this bc I never tether to pc. But now I have to bc I want flask kdz
Help me please
someone have a solution to this problem?
My Lg G2 D803 still on boot loop (LG logo) and thats all ... no usb connection , reset factory doesnt work ...
HELP PLEASE ...
Thank you
Anyone has an idea how to fix this problem?
same problem
I have a LG G2 . recently updated from vs98027a to vs98039a 5.0 lollipop. Since the update my computer won't recognize my device in download mode and I don't have superuser ppermissions. Help plz
I also have the same problem.
It happened when I tried to backup info through LG PC Suite: the phone disconnected during the process, and now it's not recognized by any PC (http://forum.xda-developers.com/lg-g2/help/lg-g2-recognized-windows-backup-t3155323).
Also found a description of the same problem here: https://www.reddit.com/r/lgg2/comments/2urpnw/lg_g2_usb_only_charging_not_recognized_by_pc/ - no solutions, too.
Did anyone manage to fix this?

[Q] Replacement device USB woes

Received a replacement device yesterday that is NG2. No big deal as I CF-Rooted it, then placed TWRP on it. Did a backup of initial state and went to transfer a rom to SD card and realized the phone would not connect
to PC as a device. Now I have 2 other S4's in the house and they connect immediately so it is not a driver issue with the computer(Win8.1), or USB cable. The 2 other S4's immediately are recognized by the computer.... I
have found that this one is recognized only while in Download mode, but when booted, nothing. I reinstalled the backup I first created and did a wipe 3x and I was able to get it to go into USB mode only 1x. The USB
icon appeared in the upper left of the screen and Kies recognized the device for the first time. After that I thought I was good so I went to the CF-Root installed Superuser app and opened it. It prompted about knox so
I ran it for knox disable. Bam, no more USB. What is going on here? I have rooted and worked with 5 or 6 different S4's with no issues. This is my first at NG2, and I want to point out that it is not activated yet as well.
Does not completing the activation trigger something? I am just trying to figure out if I should just return and swap for another. I have tried to reflash back to stock and wipe and it no longer offers the USB connection I
was able to achieve at the 1 point. This is an odd one and again, it is NOT drivers or the USB cable.....
Thanks,
Lisnup65
Fixed. Returned the phone for another one.

Note 4 N910C sudden USB Hardbrick, no charge, still booting fine into Android

Hello XDA, my virtual phone heros, i appreciate your good work, i am reading here for a few years as a ghost and today i signed up because i am lost with a serious problem on my Note4 N910C (English is not my native language)
THE CONDITIONS AND ENVIRONMENT:
My Phone was first running on stock Lollipop 5.1.1 when i rooted it over ODIN 3.10.6 with space X kernel and CF Autoroot, SuperSU then i flashed the latest TWRP...
After that i flashed a Custom Rom: Sweet_ROM_V17.1_COJ2_N910C...
Everything was running flawlessly for about 2 weeks...I installed Titanium Backup, Xposed, Xprivacy Pro, Busybox and a lot more and made a complete TWRP Backup then, it was running like a charme...The backup is fine because when i messed up my phone through trying harder xprivacy parameters and other tweaking i needed to set it back by TWRP into the old state...
Nothing happened after that, it was running 100% for over a week of heavy usage...
THE PROBLEM:
The one morning i took it from the charger with 100% Battery and went to work...
Before the error occured I did some searching on the internet, used chats. movies, nothing special this day, USB Debugging was On, i remembered something messed up my chrome browser like this ad hijackers, i set it back by erasing data,cache of chrome in the app menu, then there was nothing else strange i remembered, my AF Firewall was closed, only Whatsapp and Browser were allowed to going through...
The same day in the afternoon i tried to use my car charger to recharge my Note 4 as usual, but this time it wasnt recognizing the charger and my first thought was that the charger is faulty or the cable, so i turned off the phone by the androids power menu...I retried loading my battery In the phones off state but when i plug in the charger, the battery symbol came up for short and then it remained dead, it s the same scenario until today, so i used my powerbank to try charging, because the powerbank has an indicator to show the loading state and everytime i plugged it in, it came up for short, battery symbol shows up for a few seconds, but no percentage or animation is showing as usual and no red LED, then its switching off, the powerbank LED indicator stops the loading state after a few seconds, so the loading current stops...
At home i tried the stock charger and it remained the same, since that, i have to charge the battery outside the phone...
The strange thing is:
The Rom is still booting fine, TWRP is booting, but its not going into download mode from Androids Power Menu like before, its always just rebooting back into android if i choose download mode and i have to take the battery out and back in and hit the download mode pattern Vol- Home Power, to enter Download Mode and even the booting into Download mode from TWRP gives the same strange results:
On my Laptop i started the device manager to see the USB hardware string parameters after a windows popup was telling me something like "Device not recognized"
The USB Driver ID dont fit the old right driver ID, it seems to be empty and the port is not communicating anymore
since the charging bug occured,( Everything worked fine the day before.)
I tried my Laptop to narrow down the bug with the same driver i used for flashing phones (S6,910F,910C) over ODIN and my Lappy has USB 2.0 and USB 3.0 ports.
I always used the same USB 2.0 port for ODIN and other MTP stuff, but since the bug showed up the 910C is not recognized at the USB 2.0 Port anymore, seems to be dead in the devices manager table, only the USB 3.0 Port shows it as unknown device with a strange empty ID --> I tried the other devices like the N910F and G920F that are still recognized by ODIN on the same USB2.0 and 3.0 Ports both with the same USB hardware strings, its just the N910C that isnt recognized anymore, in no mode, no ADB, MTP, no download mode, everywhere the same, USB is bricked! Windows finds no driver and says its no info avaiable on this device so I tried to force the right driver to run with the wrong buggy driver ID but its not communicating, ODIN indicator and log remains unchanged...So it seems to be the same situation like other people getting from killing the bootloader by bad flashing, the only difference is that my phone is still booting fine into recovery and even Android but with no charging. My USB Port is totally useless now, its like if Samsung or Google OTA update has overwritten my bootloader or something hidden in the rom that woke up to kill my mods i dont know and now.
PS: Things i tried so far with no results on fixing my issue....
1. Complete fresh reinstall of Sweetrom, 2. Flashing another kernel...
3. Roll back to my TWRP Backup of perfect running ROM but with no USB support anymore:
The Phone remains in unknown state, not affecting ODIN to switch into flash mode
I am sure its the bootloader, since its battery bug is still occuring while the phone is in off state...
Unable to tell the charger the right ID without USB communication...
i was wondering if there is a solution to make a bootloader hotflash from out of Android or something like getting me back on stock first with download mode, forcing the USB ID or communication with a tool out of android, SD card boot image like on note 3 whatever, please tell me! I cant find something related to my USB and Charging ISSUE
PLEASE HELP ME, I am lost
Still the same. It's booting fine, USB2.0 no reaction on the laptop in Fastboot/Adb/Mtp ... On USB 3.0 Device remains unknown with strange Device ID String in windows 10 hardware Manager... Forced the old formerly working driver, but Odin can't find it anymore... Adb, Mtp, fastboot don't work, no communication... USB Cid is hard bricked, Charging never works in no state, just showing up for a few seconds in off state while plugging it in for short.... Bootloader must be damaged, fastboot and twrp can be started with dead USB... So is there a way to run a boot image to fix my bootloader from SD card, Aroma, or like OTA Updates are flashing? If Samsung and Google apply bootloader updates over OTA and simply restart, why we can't do that??? I need a new bootloader, is there any way without USB?
Greetings,
Thank you for using XDA Assist.
I have moved your question to your device's Q&A forum. You'll receive expert advice here. Good luck!
Fixed!
The problem is the USB Connector Port itself, figured it out after bending the inner contacts up with a flat screwdriver and cleaned them. Before that i always tried the same gently with no change, but please do it at your own risk only. After searching for many hours about possible reasons for the problem, I came to the conclusion to even compromise the Port and heavy bending it up, now it's charging! I will exchange the port soon and change the frame too to have it back like as new... OK, if anyone in the future have problems with the bootloader or USB hardbrick n910c, feel free to ask me, I upgraded my knowledge on many causes now
Thank you very much
My 2cents stick to one charger. Do not share that charger with others.
The worst culprit are the cheap china car chargers.
I went thru two USB ports on my first phone to figure this out.
Ever since I have adopted the policy of using only one cable. Never had this issue.

ATT Galaxy S5 will not connect to computer

Hi Group... Newbie here and I am sure you will figure that out by my questions and terminology ... I am a Hardware tech specializing in Microsoldering...and Iphones at that. I just bought out another store with loads of devices I am attempting to fix and sell. I have been successful on most all of them, and now have an Att Galaxy S5 that I am getting trolled by.
It powers on (Has an unlocked padlock) while booting. but all APK's ive tried says its not rooted...
I wrote Att unlock and got approved with unlock code (Not attached to an account, not lost or stolen, clean IMEI).
I restored it using power/Home/Volume up (Padlock still unlocked)
I plugged it to computer to use ODIN to restore back to original Stock but phone will not connect to computer.
Developer mode is on and debugging checked... no drop down and not recognized by computer at all. Thinking it could be a charging / Data port (Even though it charges with computer), I swapped the logic board into another "Known Good" housing that does connect. It made 0 difference.
all other Galaxies connect just fine so Cable / USB Port / Drivers all appear okay.
Since I cannot use computer and ODIN, I wanted to try SD Card to restore original Rom... but nothing I am trying works Any ideasany
TeeTopp001 said:
Hi Group... Newbie here and I am sure you will figure that out by my questions and terminology ... I am a Hardware tech specializing in Microsoldering...and Iphones at that. I just bought out another store with loads of devices I am attempting to fix and sell. I have been successful on most all of them, and now have an Att Galaxy S5 that I am getting trolled by.
It powers on (Has an unlocked padlock) while booting. but all APK's ive tried says its not rooted...
I wrote Att unlock and got approved with unlock code (Not attached to an account, not lost or stolen, clean IMEI).
I restored it using power/Home/Volume up (Padlock still unlocked)
I plugged it to computer to use ODIN to restore back to original Stock but phone will not connect to computer.
Developer mode is on and debugging checked... no drop down and not recognized by computer at all. Thinking it could be a charging / Data port (Even though it charges with computer), I swapped the logic board into another "Known Good" housing that does connect. It made 0 difference.
all other Galaxies connect just fine so Cable / USB Port / Drivers all appear okay.
Since I cannot use computer and ODIN, I wanted to try SD Card to restore original Rom... but nothing I am trying works Any ideas???
Click to expand...
Click to collapse
install this first
https://developer.samsung.com/galaxy/others/android-usb-driver-for-windows
when you put phone in download mode that time Odin should see the phone, if its not then also change USB cable, PC
under developer option check if its listed for charging only or mtp
also on dial pad try this
type *#0808# and enable MTP.
Gave up on this one...Can close post
Thank you for your suggestion but have tried all of that. I have 7 others that connect fine...same model with same cord and same computer. Have the Drivers, tried everything under *#0808#... However, I have tried testing D+ and D- as well and all is good. Changed u7000 as well and no change. I'm pretty certain that it has to be a hardware issue so I just gave up and put it in my parts bin as I don't know Android hardware the way I know Iphones and have too many hours in it to make it worth while

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