Related
deleted , move along
TLTR !!!!!
I read it. Sorry to hear about your EVO man.
I got my EVO through Craigslist new in box because all the Sprint stores in my area who had them in stock wouldn't sell them to people not adding a new line of service. (Which is another story in and of itself)
When I brought it in to Sprint to activate they let me add insurance and told me that I'd still be covered under warranty for a year. I would be steamed if I was in your shoes too.
Thankfully I have a HW revision 0003 and my EVO hasn't yet to display any of the known issues.
http://www.engadget.com/2010/06/13/htc-evo-suffering-from-glass-separation-issues/
Just a short while ago I worked as a CSR for AT&T. Your friend got really lucky because 99.9% of the time a broken iPhone, even with a known issue, means you're SOL. In my experience, Sprint is much more flexible.
I mean you guys have any suggestions for me at this point? I know its just a phone and all but damn. i posted this on sprint forums, androidforums.com,xda, ppcgeeks, and of course my phone calls and visits to the repair center at MACOM
You bought the $7 plan for this very reason-- a more-than-likely behaviorally caused ding. (yes I read your post, but look at this from someone else's point of view. You had/used the phone how long before you saw this?)
Pony up the deductable and get a new phone. You realize you're costing yourself way more than $100 in grief and wasted time?
Lastly, just in case this is a defect and a recall is issued, keep your documentation on your calls to CS, claim filed, and out of pocket money. At that point you should be able to recoup your deductible among other things.
illogic6 said:
Just a short while ago I worked as a CSR for AT&T. Your friend got really lucky because 99.9% of the time a broken iPhone, even with a known issue, means you're SOL. In my experience, Sprint is much more flexible.
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Sure, bro. Sure.
00_MACKIE_00 said:
Ok, this is going to be a long post, full of detailed information regarding my purchase of an Evo. I will be posting this on every forum I am a member of and there are alot that I post on.
A buddy of mine contacted me to tell me he had bought an Evo on launch day from Best Buy. He activated it on 6/6/2010 from a Best Buy in Kentucky. He was told " The Evo has push to talk". Well he later found out that it did not in fact have push to talk and he needed that feature for his Sprint business account. He was outside his 30 day "happiness" window so he had to buy a different phone. He decided to put his Evo on Ebay and sell it to try and get some of his money back for his Evo purchase. He let me know he listed it on Ebay and provided me a link to it. I ended up winning the auction on 8/15/2010. I received the phone on 8/21 and received original box, original everything. Even had a cover. Phone looked and smelled BRAND new. I quickly called Sprint to activate it and within 10 min I was sporting my new Evo. Added my insurance/repair $7 dollar fee like I do with all my phones.
All was fine until 9/5/2010, I noticed on the bottom left of the screen over the home button, the screen appears lifted and a little dust had gotten under it. Ok no big deal to me at this point. I do keep my phones in mint condition but I was just going to monitor this situation. 13 days later is when I called Sprint asking for an explanation. I called the customer service line and explained the situation with the phone. They immediately started blaming me for it. I guess maybe they thought I used a screwdriver and lifted the screen, who knows. The girl told me she was in Charlotte, NC and that she had never heard of a screen separating from the adhesive and to go to the repair center.
On 9/17/2010, I went to MACOM here in Florida. A nice gentleman greeted me at the repair window and asked how he could help me. I said well I called customer service and explained to them that the phone screen seemed to be coming up and to pay you a visit so you could investigate. 4 screws later my Evo was in several pieces and then put back together. He asked me where I got the phone so I told him. He looked up my account and said "you’re inside your 30 day window according to the calendar here and you should go home and call customer service back". I told him I had no intention of being given a brand new phone. To me , that would be dishonest and I live by being honest and I teach my kids to be honest to people regardless of the situation. He handed me his business card, said call Sprint and call me back if you have problems. Seems he was trying to push me into a brand new Evo. I lay no blame on this guy; he was trying to do the right thing. He told me he could have it replaced but it would be a refurbished phone which I am ok with.
I arrive home on 9/17 from MACOM and about 7pm I start making some phone calls. I have been upfront with Sprint about the terms of my purchase. The first lady I spoke to said she understood my issue and that she would get someone on the phone to help me after we talked 10 minutes or so. She asked if I minded being put on hold and I said absolutely not. I waited for about 7 or 8 minutes or so and another lady got on the phone from a different department. I had a really hard time understanding what her name was, who she was with, etc etc due to the heavy accent. From what I could understand, she was from advanced exchange it sounded like. She asked for my telephone #, verified my pin and all that good stuff and asks me the reason for the call. I then had to go into the WHOLE story again. 10 minutes later she asked me where I bought the phone. I said I bought it off Ebay from a SPRINT customer, not some random power seller. She then told me well there is nothing she could do and that was there anything else she could do for me. I said I guess not and told her to have a lovely weekend. She then said I could always file a claim with Assurion and pay a $100 deductible for this obvious defect.
After speaking to my wife, I felt I needed to call back. Around 8:30pm or so I called back to customer service and once again explained the situation. I asked her over and over to tell me if I had done something wrong, or this was somehow my fault. She completely denied any knowledge of a screen separation issue and proceeded to tell me she was going to talk to her supervisor about it and placed me on hold. She came back on the line in short time and asked if it would be ok if I received a call back. I said ok and told the lady to have a nice evening. About 45 minutes or so later my phone rings. I go to answer it using the slider and because my screen is acting funny due to part of it being lifted, somehow the call was dropped and she left a voicemail and her name and phone number. I immediately called back off my house phone and received her voicemail. I left a message and asked that she call me right away. I have not received another phone call.
Remembering the conversation with MACOM, I woke up on 9/18, loaded up the kids and drove on over. The same gentleman was there again. He remembered me from the night before. I told him I had called customer service and had gotten nowhere. The tune quickly changed from ordering a refurbished phone to having to call his district manager but however the district manager was off and on his motorcycle for the day and it would be evening before he could have a chance to talk to him and it would be next week before he could get back to me. He was very nice and polite and told me to have a good rest of the weekend and he would get in touch with me.
Now that I have laid out the facts, I am now going to state my opinion on this. First off, Sprint denying the screen separation is a joke within itself. Searching on Google using the search criteria "evo screen separation" shows 6,700,00 results found. How could people not know about it that work for Sprint? The repair guy at MACOM had heard about it, but nobody else? How is that even possible? My next complaint is about the way I purchased it. If I was not tempted by all the Sprint commercials about the EVO and not being able to actually find one in Florida, I would not have had to go buy one of Ebay. I bought it from a valid Sprint customer not some guy on Ebay looking to make a few bucks. Sprint still should honor my purchase and either fix my phone or give me one that works, isn't that what I pay the TEP for?. I guess anyone who is buying either a barely used or brand new phone off Ebay should just stop doing it now before you run into a situation like what I am dealing with. I am a premier customer with Sprint; I have 3 lines as well so I consider myself an important customer. Plus it helps in the years I have had service, I have never missed a payment, been late, or anything. Sprint should not allow you to buy a phone from anywhere and activate it successfully if they do not want to honor an obvious manufacturing defect. This will not cost any money for Sprint to replace my phone because I am sure it would be sent back to HTC as a defect. I am not editing this post until there is a resolution so that the public sees what I have had to deal with. Once Sprint provides a resolution, I will then have this post removed and I will once again be a happy Sprint customer.
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I've had better luck. I was once placed in this exact situation. Brought my phone into Sprint to have it repair the lifting of screen. In-house techs repaired it, no questions asked (or blaming). One hour later, they called me back and issued me a new one, as their investigation determines hardware version 0002 was a manufature defect. Perhaps it's all based on locations, reps, your attitude towards them, etc. Where I'm from everyone one's laid back, reps are always friendly and don't really have to put up with too much of people's ****, because non really gives them **** to begin with. They even accept rooted phones too, where as I read that many other users have to unroot before bringing their phone into Sprint for replacement/repair.
If you don't mind paying a deductable ($100 max), call into customer service and request a replacement.
And to the dude who was previously on AT&T with iPhone, sure buddy. SURRRREEE. If you EVER had service with them, you of all people should know that AT&T & Apple will put you through hell. I should know, that's why I dropped AT&T & the iPhone 2G.
illogic6 said:
I read it. Sorry to hear about your EVO man.
I got my EVO through Craigslist new in box because all the Sprint stores in my area who had them in stock wouldn't sell them to people not adding a new line of service. (Which is another story in and of itself)
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That is actually illegal, they have to sell it to you, I actually did the same and had to mention that it is illegal to not sell it, after mentioning that they budged and sold it to me.
Back on your situation with your EVO, I would recommend posting on consumerist as that is more their territory. They have the phone numbers for executive customer support also, they WILL fix your issue ASAP. http://consumerist.com/2007/05/sprint-sets-up-consumerist-reader-executive-customer-service-hotline.html
tbh, I feel no simpathy since you being "honest" has nothing to do with the situation. You didn't steal the phone, the phone was defective therefore it's not like you were doing anything wrong. You should of returned it and gotten a replacement. There's been hundreds if not thousands of people that have done the same with the screen lifting issue.
Also if you didn't know before, google is based on keywords, it doesn't take the phrase and search for it. About 5million of those results were for the word "evo", other million were for "screen", and so on. Out of those results, only about 20-30 were for the evo issue. I've been doing SEO for a long time, so when it comes to google I know what I'm talking about.
Also sprint doesn't care if you took it apart, or if it came apart by itself, because they will tell you in the end to return it because of the issue. They know people do it, and it's perfectly okay, since you're not "cheating" anyone. The 30 day thing is made for a reason, it's not made for you to screw them over. Also the insurance that you put on the phone is made for a reason.
Either you're not telling the whole story, or you were too ignorant to return the phone.
Btw, side note for you. Check out the app TiKL for push to talk on your EVO.
sent from VooDooPhone
As a Sprint retention supersvisor, let me ask you something which I would have asked you if you were on my call. What makes you think SPRINT is responsible for a phone your purchased from somebody on Ebay wether it be a Sprint customer or not? You are LUCKY they even allow you to use TEP on a phone that was not purchased from them. Now, here's what we can do, make a claim, pay the $100 and have it replaced or go back to the store and speak with the idiot that told you to call in.
Let me put it in perspective for you, when your car breaks you take it to the mechanic right? You don't just call Ford and they fix it over the phone or send you out a new truck to your home. There is NOTHING someone over the phone can do, the repair center has to do it all, granted most the time they send you something over the phone or break policy it's to shut the customer up and get rid of them. The store has to fix it, if they can't fix it, make a claim for you through the warranty or asurion. I really don't understand why this is so hard to understand. And please don't take this the wrong way it is not an attack on you personally, but it is definitely an attack on what should be common sense.
6ixtynin9 said:
I've had better luck. I was once placed in this exact situation. Brought my phone into Sprint to have it repair the lifting of screen. In-house techs repaired it, no questions asked (or blaming). One hour later, they called me back and issued me a new one, as their investigation determines hardware version 0002 was a manufature defect. Perhaps it's all based on locations, reps, your attitude towards them, etc. Where I'm from everyone one's laid back, reps are always friendly and don't really have to put up with too much of people's ****, because non really gives them **** to begin with. They even accept rooted phones too, where as I read that many other users have to unroot before bringing their phone into Sprint for replacement/repair.
If you don't mind paying a deductable ($100 max), call into customer service and request a replacement.
And to the dude who was previously on AT&T with iPhone, sure buddy. SURRRREEE. If you EVER had service with them, you of all people should know that AT&T & Apple will put you through hell. I should know, that's why I dropped AT&T & the iPhone 2G.
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That is what he said, with AT&T you're **** out of luck
I wanted to share with people my worst customer service experience ever.
I recently bought an x10 off of someone online and the in-call speaker (ear piece) started acting inconsistent. It would get quiet frequently and was very hard to hear. And yes, I’m aware there is an issue with the level of sound these things produce.
Since I bought it off of someone I couldn’t return it through the service provider. I called Sony Ericsson (SE) and they told me that the repair should be covered under my warranty. So, they gave me an RMA number and an address of the service centre in Newmarket, Ontario to send it to. The place was Flextronics – Canada.
I was told that I would have the phone back within 10 business days, and that someone would contact me if there was any issues.
After 2 weeks, I called SE several times to get an update and received the rudest reps ever. They all gave me this attitude as if i was bothering them.. One rep said it was coming, while the other told me Flextronics had sent me an email with a quote.
A little upset, I asked why because I thought it was covered under warranty. She didn’t know, so gave me the number to Flextronics.
So, I started calling Flextronics to see what was up. Every time I dialled the extension for SE service department, it would ring twice, beep, and then hang up. So, I started calling other departments in the company and the they just transferred me right back, and I would get disconnected again. Then, I dialled 0 and got the operator, who was almost as rude as the SE reps, and told me to call SE for any updates. I told her I was sick of this back and forth, and can I please talk to someone. So she forwarded me to a supervisor. I left a message, and waited a few days and received no call or email back.
Frustrated, I called SE back and told them my situation. The rep this time was nice, and said he would make note and look into it for me and someone would contact me within 24 hrs.
I waited a two more days, and nothing.
I called Flextronics again, and went through the exact same process. And then nothing.
Called SE back again, this time they told me they can’t do anything until I reply to Flextronics’ quote they sent me. I told them I haven’t received anything from them and have been desperately trying to get a hold of someone there. This rep then said he will escalate it to a supervisor.
Again, a few days passed and nothing.
I called SE back and demanded to speak to a supervisor. The rep was being very rude and tried to avoid the situation. She finally caved and put me on hold for at least 5 minutes. I spoke to a supervisor who was just as rude as her reps and took another 5 min looking into my file, and asked me the same verifying questions again. She told me that the policy states the repair is not covered under warranty because of physical damage.
I told her that this was ridiculous bc the phone was in near mint condition. The only physical damage was that there was a tiny crack in the very bottom left corner of the screen that isn’t even close to the call speaker. And when I say the crack is small, I mean small. It was more like a deep scratch.
Anyway, after trying to defend that the crack had nothing to do with why I brought my phone in for repair, she told me it was up to the repair centre. I said, fine. At this point I just want my phone back. She said she will relay the message.
Waited some more, and then nothing.
I repeated this process for 2 more weeks.
The reps kept telling me that the situation would be taken care of and that the case was escalated. Some reps even told me that the escalations were never processed properly. Arrgghh...
After almost reaching the 5 week mark, I left a desperate message with Flextronics and SE practically begging for my phone back.
There is an obvious discrepancy between the communication between SE and Flextronics.
Finally, after 5 weeks someone actually called me from Flextronics!!!
He explained to me why I had to pay for the repairs. Even though he agreed with me, he said that due to the relationship with SE they can’t fix the speaker unless they fix everything! Including cosmetic stuff!
F’n ridiculous.
He asked if I wanted to try and call SE and dispute this with him. LOL. I was like no way, just give me my phone back.
He said they’ll ship it today and i will receive it tmrw. Let’s see what happens....
Because of this nightmare of the poor quality of the device itself, I will never ever buy another SE smartphone again!!!
i have to say thats a nightmare. i am so sorry that happened to u. i hope this doesnt happen to u again. thanks for the warning about se though. thats people i dont want to deal with. i hope u have better experiences with smartphones.
Sent from XDA Premium from my X10a rooted running 2.3.2 gingerbread rom from rdannar
Here in Austria the SE-CCAs (sitting in Germany) are very nice and competent.
The only thing is, when you bring something in for repair, they always just flash the firmware first and send it back to you so you have to bring it in again, however the snd attempt always worked.
And CC in the US are by principle a nightmare and rude. In the best case they are nice but dont get what you want, because they just hang to their conversation script and dont listen.
On the other side I dont want to know what BS they have to listen to every day.
Quote Sony Erisson"Make it believe"...This's the way of SE treating their customer and provide the poor quality of the products,slow update of firmware and iresponsibility after-sales service.My X10 had been sent to the service centre for changing the motherboard which caused the reboot loop more than 1 month ago but i don't have any news whether it's getting the job done or not.My phone's still under the warranty and i think the warranty would be gone after i take back.Somemore,the xperia arc's coming out soon but i consider Samsung Galaxy S2 which's more powerful with dual core processor.I won't drop into the trap of Sony Erisson anymore...
Update: Failed to deliver once again. Phone has still not been returned as promised by Flextronics. Arrrgghhhh
That sucks for you OP, I would raise hell if I were you, you gotta treat them the same way they treat you to get **** done.
Sent from my X10i using XDA App
OP, if I was you, I'd punch those idiots in the face
So, the argument that says "only 10% of SE consumers, you guys, complain against SE 'cause lack of Android upgrades but the 90% of ppl don't care and love SE" dies here. Im pretty sure that 90% of people wouldn't 'love' SE thanks to things like this, no matter if they want Android 2.2/2.3 or not.
I repeat one-more-time: SE, NEEDS to WORK in the human part.
Oh.. I know all about Flexitronics/SE issue. My Phone stopped charging and I sent it into repairs. I too got the runaround and had to be calling in contantly to get any type of headway.
I was informed I would get callbacks, which I never got. Hell they even said I would get a gift for all my trouble - nothing.
My advice is to get someone from Flex and DON'T HANG UP. Refuse to disconnect the call until you talk to a supervisor. Be Polite and never swear - just tell them to put you on hold until a supervisor can speak to you. This will destroy the Rep's Call time stats and they shouldn't be able to just hang-up on you as you have not done anything to warrant such an action.
Good Luck!
Here is my situation with them:
http://forum.xda-developers.com/showpost.php?p=8396874&postcount=48
http://forum.xda-developers.com/showpost.php?p=8574507&postcount=53
http://forum.xda-developers.com/showpost.php?p=8593403&postcount=55
http://forum.xda-developers.com/showpost.php?p=8611836&postcount=59
Yeah dude sorry to hear about that situation, I hope whatever company you buy from next has better service than that.
You didn't mention it on your post, But did they tell you that they have a FLAT FEE OF $185 FOR PHYSICAL DAMAGE? yep, no matter how small that scretch is they'll probably shove that down your throat.
I had my run in with SE Service, luckily for me I had a tad better outcome.
Check out my situation:
http://forum.xda-developers.com/showthread.php?p=12075634#post12075634
Thepuffytaco said:
Oh.. I know all about Flexitronics/SE issue. My Phone stopped charging and I sent it into repairs. I too got the runaround and had to be calling in contantly to get any type of headway.
I was informed I would get callbacks, which I never got....]
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Yeah, they are the worst.
Update: On Friday, March 11, a rep from Flextronics called me, same guy who I spoke to previously. He actually said "I recognized your voice so I don't need to speak to you."
Before he said goodbye I demanded to know where my phone was bc he promised I'd have it on Thur, March 10.
His reply was, oh well, if you don't receive it by Monday, call us back. WTF?
Any way, I finally got my phone back UNFIXED.
Long story short:
- Sony Ericsson and Flextronics' customer service sucks
- almost 7 weeks without my X10a, only to get it back UNFIXED
darkgoth678 said:
Yeah dude sorry to hear about that situation, I hope whatever company you buy from next has better service than that.
You didn't mention it on your post, But did they tell you that they have a FLAT FEE OF $185 FOR PHYSICAL DAMAGE? yep, no matter how small that scretch is they'll probably shove that down your throat.
I had my run in with SE Service, luckily for me I had a tad better outcome.
Check out my situation:
http://forum.xda-developers.com/showthread.php?p=12075634#post12075634
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They quoted me $108 to fix the screen, so a lot cheaper than $185. But, I refused out of frustration and principle. I bet even if they had fixed the screen and speaker, I'd still have speaker problems.
Good job on your self-repair btw. I would be too nervous to take any tools to my phones. Bad experience in the past. lol
Looks like SE approved service centers are the same, no matter the country. I sent mine 2 times already because of issues related to the USB connector in the phone (not charging and not having stable USB connection via cable). Got it back 2 times fixed partially, now it charges but the connections still is worthless.
So my sympathy goes to you
Dont Buy a Sony Erisson! 35 weeks in repair only to be returned unfixed
I had the same issue Tase.
Im still very annoyed. Im reporting them to the better business bureau as their service is beyond a joke.
I got two X10s. One for my gf and one for me. Her USB port died after a few months so it went back for repair and they swapped it for a reconditioned model.
Mine died after about 9 months went back and got swapped for a reconditioned model which i wasn't really thrilled about. Weeks later my reconditioned model failed. The phone started just turning itself off and dropping calls until finally it wouldn't even come back on.
I work in my home office and my phone is either in my pocket or on my desk so nothing has ever happened to it plus i had it in the plastic protective bumper case as well.
I sent this phone back in April! I waited for a few weeks and kept getting the run around so in the end i said forget it and went and changed phone providers and got a Samsung Galaxy SG2. I didnt want to pay Rogers $50 to use some old piece of crap when i had paid for a Smart phone.
Anyway i still continued to contact them trying to get an idea when it was coming back. I got told the same as you. "Its been escalated" etc.
Another time the guy said he had no idea why it was taking so long and didnt have any idea where the phone was or what was happening. He promised me a call which i never received. I didnt experience any rudeness but every time i waited on hold for ages and was occasionally cut off whilst on hold.
I finally got the phone back this week unfixed! That's what? About 35 WEEKS?!!!!!!
Absolutely ridiculous! How does it take 35 weeks to do that?
Their excuse is that the USB port is broken and they have said this is physical damage and its not covered.
They must have baboons running the place!
I did not break it, the usb is just crap because they cheaped out and is a known problem with the phone. That wasnt the issue anyways. It wont turn on! I can put a fully charged battery in it and it still does not turn on!
The repair centre are a joke. I should have known better. We had two C510a's before this and when they both broke at exactly the same time (due to needing a system update!) and were both sent back mine was sent back unrepaired stating liquid damage when the thing has never been anywhere near liquid. I fixed it myself in 2mins using the proper update software not the pre bundled crap the phone comes with.
I don't know but they works fine in my country. Bring it and they will replace mainboard or even a phone for you such as can't charge... . However, I think the reason is the Flextronic. Also, you should check the phone before buy it from another guy. There must be something wrong so he sells it. And you have to check carefully.
They are pretty renowned for their poor customer service. Check the arc forum to see what I'm talking about
I had similar experiences with Samsung. It can take ages before you get your phone back. Besides, the people in the service centers have no idea what they are talking about.
Just an example. Here they quote that the Galaxy Nexus is a Google device and when you have questions you should contact.......MICROSOFT.......
Microsoft would be the owner of the OS and responsible for firmware updates
maddes1402 said:
I had similar experiences with Samsung. It can take ages before you get your phone back. Besides, the people in the service centers have no idea what they are talking about.
Just an example. Here they quote that the Galaxy Nexus is a Google device and when you have questions you should contact.......MICROSOFT.......
Microsoft would be the owner of the OS and responsible for firmware updates
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TROLLOLOLOL.
Or maybe cat got its tongue (or something like that)?
I have had 0 issues with flextronics, but I am often in Newmarket and I just drop in and ask them the progress .. they are not able to hang up if you are standing right there. Was this a x10a or the x10i?
Darth Glacious said:
Looks like SE approved service centers are the same, no matter the country. I sent mine 2 times already because of issues related to the USB connector in the phone (not charging and not having stable USB connection via cable). Got it back 2 times fixed partially, now it charges but the connections still is worthless.
So my sympathy goes to you
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Ah ah ah, not so fast. I have gotten my x10 replaced free of charge not once, but twice for motherboard related problems in the US. I was under warranty and they respected that. After sending number one in for repair they told me that they would rather replace the device as opposed to reparing the damaged one. They sent me a brand new x10. This lasted about a month before it too began to experience random massive overheating, reboots and eventual failure to charge, boot or respond to any input whatsoever. Say what you want, but I have two x10s and a fully charged battery from the one that never had to be replaced didn't work in the damaged phone either. Anyway I called se up again. Of course I was still under warranty, so they replaced it again. This time I got a device that performs admirably, taking the highest overclocks I can throw at it with custom kernels.
This experience has not impressed me with the general build quality of the x10, but it showed me that at least some reps from se are interested in customer satisfaction.
Then again, maybe they outsourced to some of willy wonka's oompa loompa's!
Sent from my X10 using XDA App
Companies almost never hold up their side of the warranty sadly =(. I actually find apple to be one of the better places for customer service . Anyhow i usually just contact Better business bureau if they don't do what they say they'll do. They sort things out for you . One of my friends said just threatening to use BBB works too lol.
Several people were asking what comes with the Charge that is being offered as replacement and what do you have to send back. Here is a list of each item that i received today from big red.
In my Fed Ex box, i found a new droid charge kit (the box they come in new) and the activation guide for 4g phones.
In the Charge kit, i found a user manual, the new device, battery, AC ->USB adapter with a USB sync cable (yay!), and a $25 samsung media hub credit code. The phone DOES have the preinstalled 32gb sd card included!
What is NOT included is the 4gLTE sim card. You have to go to the corporate store for one of these. They will put it in for you and assist you in re adding your google account.
The agent stated that you are NOT required to return your old SD Card or any cases or accessories. I asked if they required the used battery and phone backing (you keep them with normal replacements) and she could not give me an answer.
I have to say that i am more than pleased with this offer and am very satisfied myself. Hope this helps!
I had a dream last night that i switched to a charge and it was shaped like a pair of binoculars and had huge push buttons everywhere on it.
CM7/Glitch ML 1.5ghz/Steel Blue tapatalkin
bobthesalesclerk said:
I had a dream last night that i switched to a charge and it was shaped like a pair of binoculars and had huge push buttons everywhere on it.
CM7/Glitch ML 1.5ghz/Steel Blue tapatalkin
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LMAO its not the most attractive device.
foister82 said:
What is NOT included is the 4gLTE sim card. You have to go to the corporate store for one of these. They will put it in for you and assist you in re adding your google account.
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Just an FYI, my closest corporate store is ~45 miles away. I called my nearest 3rd party store (Wireless Zone) and they sold me the 4gLTE sim card for $5, and activated it. It would have been free at the VZW store, but not worth the 90 mile round trip in my case.
I understand a majority of you guys got your fascinates through verizon. But i purchased mine through best buy when they had the fascinate for 150$ promotion.
I too get missed calls and other issues but i can bet best buy is not as willing to replace products for free. Is there anyway i can get verizon to supply me with a new phone since it is their radio that is the issue here? Thanks for any input !:
if you got your fassy on contract it will have a 1 year manufacturers warranty. I have heard though that if you call tier 2 and complain enough they will offer you at the least a incredible 2 or dx2 no matter where you got your fassy... worth a shot either way
I bought mine through eBay roughly 2 months ago and they never once asked how I purchased it. They were really apologetic and asked if I was interested in a different device or to wait until an update was put out later this month. Of course I took the new phone
I wasn't aware the charge was being offered as a replacement. I called several times earlier this month and was repeatedly offered a refurbished fascinate.
Sent from my I500 using XDA App
PeterGunz said:
I wasn't aware the charge was being offered as a replacement. I called several times earlier this month and was repeatedly offered a refurbished fascinate.
Sent from my I500 using XDA App
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I think they made it a policy to replace with other models on 7/8. Its pretty amazing that they'd even replace with such new models.
tk1o48 said:
I understand a majority of you guys got your fascinates through verizon. But i purchased mine through best buy when they had the fascinate for 150$ promotion.
I too get missed calls and other issues but i can bet best buy is not as willing to replace products for free. Is there anyway i can get verizon to supply me with a new phone since it is their radio that is the issue here? Thanks for any input !:
Click to expand...
Click to collapse
I bought mine at Best Buy on Black Friday and they allowed me to do the replacement. The second time I called to tell them which phone I wanted, the woman told me that they could only replace it with another Fascinate, now that they were back in stock. So I rejected the replacement and called back, got a different rep who honored the original offer. I took the Inc2. Don't really like the look of the Charge even though I love the screen and potential 32GB card (lol), but we don't have 4G where I live and since it doesn't extend your contract, I figured its still a nice deal.
Called today with the dropped call complaint, immediately offered my choice of the three...heading to the store to finish up my "order" on the charge today!
Sent from my SCH-I500 using Tapatalk
So if yall are getting inc 2's and charges as replacements and say your upgrade date is in 2 months, could you still upgrade to something else?
woolster22 said:
Called today with the dropped call complaint, immediately offered my choice of the three...heading to the store to finish up my "order" on the charge today!
Sent from my SCH-I500 using Tapatalk
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Click to collapse
same.
Charge will be here on Wednesday (approximately).
Got my charge ordered today, be here tuesday.
Sent from my I500 using XDA App
For those of you getting the Charge, what exactly did you say to them? Just, "I'm having dropped call issues."? From my past experiences they will want you to do three hundred other things and then tell you to see how it does for a few days and call back if it happens again. Was it really as simple as "I am having dropped calls a lot, several times a day" and they go "ok how about a Droid charge"?
jamesnmandy said:
For those of you getting the Charge, what exactly did you say to them? Just, "I'm having dropped call issues."? From my past experiences they will want you to do three hundred other things and then tell you to see how it does for a few days and call back if it happens again. Was it really as simple as "I am having dropped calls a lot, several times a day" and they go "ok how about a Droid charge"?
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Click to collapse
First tier will probably wanna do some basic troubleshooting like *228 and battery pulls or resets, just keep insisting politely that you've done all this (do it if they keep saying they want you to) and are still having problems but don't push for a new phone... You should get transferred to tier 2 (you may have to ask to go higher, ask them if there's anything else a different higher level rep can do), once you reach tier 2 they should've been told of your problems and will ask if you would like a replacement phone. You may hit snags where they ask you to go into a store to check the phone out or they may ask you questions about the build/baseband you're on, if so just comply and call back if they deny you. This is how my phone call went: I told the first CS rep about the usual problems missed calls, gps lock problems, poor signal strength etc. then she proceeded to have me do the *228 update (was on EB01 when I called I believe). It wouldn't update so she immediately told me to hold while she transferred me to tier 2 and told them about my issues. Tier 2 guy answered and right off the bat offered to replace my phone with another one, I asked 'like what?' and he named off the Dinc2, X2, and Charge. The rest is obvious...
It depends on the rep you get. Some say they have to troubleshoot it with you, even if there are notes that you have already done so. The first rep I spoke to, told me that she could only replace it with another Fascinate. I declined and called back. It was with the second rep that I was given the choices. It all depends on if the rep you speak with knows about the problems with the phone.
anoninja118 said:
First tier will probably wanna do some basic troubleshooting like *228 and battery pulls or resets, just keep insisting politely that you've done all this (do it if they keep saying they want you to) and are still having problems but don't push for a new phone... You should get transferred to tier 2 (you may have to ask to go higher, ask them if there's anything else a different higher level rep can do), once you reach tier 2 they should've been told of your problems and will ask if you would like a replacement phone. You may hit snags where they ask you to go into a store to check the phone out or they may ask you questions about the build/baseband you're on, if so just comply and call back if they deny you. This is how my phone call went: I told the first CS rep about the usual problems missed calls, gps lock problems, poor signal strength etc. then she proceeded to have me do the *228 update (was on EB01 when I called I believe). It wouldn't update so she immediately told me to hold while she transferred me to tier 2 and told them about my issues. Tier 2 guy answered and right off the bat offered to replace my phone with another one, I asked 'like what?' and he named off the Dinc2, X2, and Charge. The rest is obvious...
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I don't think they can tell if you did anything or not......in my experience its a matter of waiting and then saying, ok, yeah, I did that. Same problem.
jamesnmandy said:
I don't think they can tell if you did anything or not......in my experience its a matter of waiting and then saying, ok, yeah, I did that. Same problem.
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they can't but I was told they know the last time you did a *228 prl reset, my phone didn't successfully complete it (don't know why) and I was immediately transferred cuz she probably thought that was the problem
blazing through on my VZ Droid Charge
Anyone have any experience returning phones with physical damage? I have a cracked screen, phone works fine and I did talk to them a long time ago about the issue so it should show up in the account. Do I have a shot?
So...this is going to be a somewhat long post about how lucky I am to have acquired my Dinc 2 after a HUGE verizon horror story....I encourage others to post their stories as well so that we can see how Verizon tried to skip out on giving people their new phones.....
So I was on the fourms last week reading up on the Fascinate deciding whether to root it again (I unrooted it because of problems with CWM and flashing ROMs...but thats a different story for a different day.) I had OTA'ed to ED04 (not knowing about the missed call issue) and figured everything was fine. My girlfriend started complaining that I was always missing texts and calls from her and I told her it must have been her phone that was doing it but she wouldn't buy it. I didn't believe her until my work tried to call me to come in to cover someones shift and I got in trouble for not answering the call (which I never recieved).
So I was just casually browsing the forums last Monday (July 18th) when I saw that this was a common issue with the ED04 update and saw that an eligible replacement was a Droid Incredible 2. (I originally wanted that phone instead of the Fascinate but it was out of stock when I went to get it so I settled for the Fascinate.) So I followed what everyone said and called up Verizon. I got connected to a girl who was really nice and seemed to genuinely want to help with my problem. Now I explained the situation about the missed calls and she said that they would send out a new phone right away. What I didn't know is that the girl chose to send another Fascinate right then and there and she didn't even mention the replacement offer and then all of a sudden she says "okay the new fascinate should ship overnight....actually wait.....no sorry its going to take until Saturday to get there".....I quickly interupted and said "Wait....you sent out another Fascinate?" she said yes and I asked her about the offer for the Droid Incredible 2 and said "Oh....I'm not authorized to do that...you need to call tech support". Needless to say I was peed off. But anyways I got off the phone with her and got in contact with tech support. I told the guy everything that had happened so far and he told me "Yes. You are eligible to get a droid incredible 2. But the problem is I can't send it out because you had the Fascinate shipped to you. You have to wait until that is shipped to your house and then you have to mail it back and wait until we recieve it, then you have to call again and order the Incredible." He then quickly added "Or, when you get the phone you can bring it in to a Verizon store and they will be able to give you the Incredible and take the Fascinate for you". So i told him I would go into the store and he said that he would note on the account about my situation so that it would be clear in the store.
Needless to say the phone came Monday of this week (not Saturday like it was supposed to....it came USPS and not FedEx so it was delivered slower and they don't deliver on Sunday). I went into the Verizon store that day and explained the WHOLE situation and the lady there said I was eligible for the phone but that they couldn't give me the phone there and that it had to get shipped to me. So the lady said she could put the order through on her computer. She told me it would be shipped overnight and that I would have it the next day (Tuesday the 26th). Then she told me that I had to activate the new Fascinate they sent out to me (which I wasn't supposed to get in the first place) and use that phone for now and send my old one back through the mail (which made no sense whatsoever and she came up with some long drawn out excuse so I just went with it). So we activated the new phone and everything seemed great. Tuesday came and the package didn't come. Okay....must just be running late. Then yesterday it didn't come either. I walked up and down my street to make sure it didn't get delivered to the wrong house. So when I didn't see it I called Verizon to see if it was shipped (Oh btw....the lady at the Verizon store never gave me a tracking number for the package....stupid me.....). They said there was no order for a Dinc 2 and then I got forwarded to Tech support. The lady I got forwarded to was really nasty and didn't know what she was talking about. She said that my new phone came with an update to fix that problem and then I told her that she was wrong because I looked at my software when I go the phone and it was the same as my previous one and I was still missing calls and texts (it was here I realized after seeing the leaked ED05 here on XDA that they were stalling so they didn't have to give me a new phone ). When she knew that I wasn't clueless she tried to say that the package didn't get delivered because my bill wasn't payed for the phone yet (which wasn't due for another 7 days). So I argued with her about that and said that makes no sense because it wasn't due yet. Then she had me transfered to a Supervisor who was even more nasty and said that I WAS THE ONE who made a mistake because I ordered a phone without my balance being paid (WHICH WASN'T FREAKING DUE FOR ANOTHER 7 DAYS!!!!) and that I also hadn't sent the old phone back (which everyone who I talked to previously said I could ship back once I got the Incredible). So after a very long time he finally budged and said that they could send it but that they shouldn't because of my balance (which he kept persisting on...and I'm always on time with the bill and its always paid in the first place). So I got transfered back to the lady who put the order in and I made sure to get a tracking number for the phone. She then transfered me to another person who told me the procedure of sending my other phone back in with the accssessories that came with it because I'm getting new ones for my phone. Now they sent out the phone overnight and I got it today but I'm not reciving the accessories until tomorrow. Made it by the skin of my teeth...and thank god.
SUMMARY:
So in summary I just wanted to say that the phone call on Tuesday took me ONE HOUR AND 45 MINUTES ALTOGETHER!!!!!!
Verizon tried many tactics to make sure I didn't get my phone because they knew the update was supposed to come out and I'm really surprised that I didn't catch on sooner.
The way Verizon treats their "valued customers" is atrocious. I can't believe how much effort was used to try to defer me from getting a new phone that was offered for everyone just because they had an update in the works. Not that it surprises me...because I would expect it. But I think they went a little too far by trying to say that the situation was MY FAULT. What especially got me ticked was the fact that AFTER I showed them I wasn't just some person with wool over their eyes and that I would fall for the fact that the lady said "the phone was sent with the fixed update on it" (WHICH HADN'T BEEN RELEASED YET!!!!!)...they choose to say it was because my bill wasn't paid (which still wasn't due for 7 DAYS!!!!). Ridiculous !!! I would switch from Verizon in a heartbeat after this if I wasn't locked into a contract with them and if other companies had better deals. Maybe when the contracts up (still another year and a half...ugh) I will switch to someone a little better to their customer. Anyone else have a story for me??
Cool story bro!
pc1990 said:
Cool story bro!
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JK! That really sucks though, I feel for you man. I have two fascinates on my account and they have been screwing up my mailing address only on the phones but not on the accessories! I was like WTF! I did however get my first Charge activated and ready to go. I am still waiting for the second replacement Charge to come in the mail as we speak. I find your assertion that they're stalling completely valid. I never had any issues talking to Verizon corporate over the phone, but the damn employees at the store tried giving me run around about how they can't order replacements from the store and stuff. And then they end up doing later...so I'm like WTF!
If you have any further trouble don't try to be nice to them. If at the store, just give them mean looks and if over the phone, just keep a stern voice like you wont take no for an answer LOL! Worked for me.
pc1990 said:
JK! That really sucks though, I feel for you man. I have two fascinates on my account and they have been screwing up my mailing address only on the phones but not on the accessories! I was like WTF! I did however get my first Charge activated and ready to go. I am still waiting for the second replacement Charge to come in the mail as we speak. I find your assertion that they're stalling completely valid. I never had any issues talking to Verizon corporate over the phone, but the damn employees at the store tried giving me run around about how they can't order replacements from the store and stuff. And then they end up doing later...so I'm like WTF!
If you have any further trouble don't try to be nice to them. If at the store, just give them mean looks and if over the phone, just keep a stern voice like you wont take no for an answer LOL! Worked for me.
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Click to collapse
Yeah man no kidding!!! What I'm waiting for now is to get a bill for the Dinc 2 because I have to activate it tomorrow because the battery and charger won't arrive until then!!!! They will probably try to say "Oh. You should have known that the new update came out for your Fascinate and that we want you to send the replacement back and download the update". Sounds like something they would pull after what just happened to me .....hahaha
pc1990 said:
JK! That really sucks though, I feel for you man. I have two fascinates on my account and they have been screwing up my mailing address only on the phones but not on the accessories! I was like WTF! I did however get my first Charge activated and ready to go. I am still waiting for the second replacement Charge to come in the mail as we speak. I find your assertion that they're stalling completely valid. I never had any issues talking to Verizon corporate over the phone, but the damn employees at the store tried giving me run around about how they can't order replacements from the store and stuff. And then they end up doing later...so I'm like WTF!
If you have any further trouble don't try to be nice to them. If at the store, just give them mean looks and if over the phone, just keep a stern voice like you wont take no for an answer LOL! Worked for me.
Click to expand...
Click to collapse
Sometimes that's the best way to deal with em. I've had more success with poor customer service by being stern and not backing down than with just being a ****. Absolutely. That pisses me off and I'm not even with verizon, and after reading that for good reason. Hate to hear you went through so much BS but glad you did get what was owed to you.
Tap-a-Talked from my Mesmerize
Running CM7 @1.2ghz w/ Tk-Glitch ML Kernel.
Thank you to all the Dev's working to advance the many names of the SCH-I500. You guys Rock!
whats the tl;dr version lol jk
blazing through on my VZ Droid Charge 4G
Verizon must have been getting alot of calls to switch phones. I wonder how many were trying to trade out even though they weren't having issues. How quickly word spreads.
Hope the update takes care of the missed call/text issues because I really like my Fascinate.
johnnyplaid said:
Verizon must have been getting alot of calls to switch phones. I wonder how many were trying to trade out even though they weren't having issues. How quickly word spreads.
Hope the update takes care of the missed call/text issues because I really like my Fascinate.
Click to expand...
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The issues were universal, so zero. Why is everyone trying to be a douche about this?
I never had a problem with missed calls
johnnyplaid;16107553
Hope the update takes care of the missed call/text issues because I really like my Fascinate.[/QUOTE said:
well it dont, Im running ed05 and still get missed calls!
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I've never really had a problem, that I noticed. The only missed calls I've had have been at my house, which gets terrible reception. But every phone my girlfriend and I have had, have had the same problem at my house.
If I were, I would certainly be taking advantage of the phones warranty.
I've never noticed anyone mentioning signal strength during missed calls. Has it occurred with full signal strength?
johnnyplaid said:
I've never noticed anyone mentioning signal strength during missed calls. Has it occurred with full signal strength?
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yes as i was driving by a cell tower yesterday lol
So I finally received the 2nd charge in the mail for my other fascinate on our account after clearing the address issues. Unlike my Charge, this Charge came in a retail box with a charger, 32gb sd card, back door, etc. My Charge came in the Verizon's typical replacement box, but it too looked brand new. Usually even on the certified refurbished models you can find signs of it actually being a used phone.
Two thumbs up to Verizon for replacing the defective fascinates. I haven't had a single missed call and the gps locks in quick.
I hope all of you resolve your issues with Verizon and get your replacements as well.
Our story is different but similar.
My family has 3 Fascinates and they were all missing calls, having volume control issues, wi-fi connection issues, battery drain issues, etc. I called Tech support last week and confirmed that I could get all 3 replaced but 2 of the phones were out of town so I had to wait to discuss it with the kids.
We finally got to a Verizon store to test the 3 phones offered on Tuesday night. We made some test calls and 2 out of 4 calls made to my phone *in the verizon store* failed to come through. Ridiculous. The call quality on the Fascinate was awful when we directly compared it to the other 3, no comparison. The Droid X2 really excelled there.
Anyway, we asked for the recall replacements and were told that they couldn't do it because the computer showed that we were out of warranty. Well, the phones haven't been OUT for a year, much less in my hands, so she knew the computer was wrong but couldn't fix it. Sent me home to call Tech and get them to override the system.
Called Tech. They said that my account showed 3 Fascinates with no warranties, but that was wrong as they SHOULD have warranties on them. The only way to fix it was to send me 3 new Fascinates. Then, once those were activated the computer should recognize that the new phones had warranties and I could trade those in. OK.
New phones came in this morning. Activated them all. Version ED04 shipping on them all but within 5 minutes the ED05 was pushed out to them all.
I should be thrilled that I can keep my Fascinate, but after testing the call quality in action and feeling like I was railroaded into this delay, I'm a little pissed off.
No one else had the "oh gee, you don't seem to be covered by a warranty, how strange" glitch happen to them, did they?
It took me 5 calls to CS and 2 trips to a Verizon Store to get my Charge replacement. Funny thing is that the first time I went to the VZW Store the rep told me that they had no stock of the X2, DI2, or the Charge. I then went to another store and the guy ordered me the Charge right away. So I was given the run around and lied to, not very nice imo. But I got my charge now, I'm happy.
I just received a replacement fascinate a week ago. This is the fourth one and the EDO5 update hasn't fixed anything it claims too. They have a note on my verizon account that if this one has problems that I'm eligible to recieve either an X2 or Inc2. But I've only had the new fascinate 2 days..
So my question is do you think it'll be safe to call even though I just received the fascinate??
Thanks
Sent from my SCH-I500 using Tapatalk
thekylebrody said:
I just received a replacement fascinate a week ago. This is the fourth one and the EDO5 update hasn't fixed anything it claims too. They have a note on my verizon account that if this one has problems that I'm eligible to recieve either an X2 or Inc2. But I've only had the new fascinate 2 days..
So my question is do you think it'll be safe to call even though I just received the fascinate??
Thanks
Sent from my SCH-I500 using Tapatalk
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Click to collapse
Yes I would call and make sure you act really pissed off (and that shouldn't be too hard...seeing as this is your fourth fascinate with the same problem). Say that you don't appreciate being taken advantage of and that you shouldn't have to go through four of the same exact phone for those idiots to realize the thing isin't going to work. One of the reasons I tried so hard to get my fascinate replaced is because Verizon screwed me in the past with replacement phones. I had to get the same phone 5 times and they all had the same problem on them and finally when I went to get the SIXTH phone my warranty was up. (How convenient for Verizon...). So I would say that too. That your sick of the horrible customer service and don't appreciate them trying to run out your warranty so you can't do anything about it.
Well I received my battery and charger today from Verizon so I finally got to activate my Incredible. I have to say it is a very very nice phone. The UI is pretty nice and it is an overall better package than the Fascinate imho. The reason I had to wait separately for the phone and charger is because verizon didn't have the stock HTC battery and charger so they had to give me an extended battery with the backing and a new charger for free. So needless to say I am very pleased and am very happy I don't have to deal with the Fascinate horror show any longer.
My god, how the mighty have fallen.
T Mobile customer service used to be the benchmark against which businesses were measured. But over the past year it's become a joke.
Get this.....
Over problems with multiple defective MT4G's I've gotten frustrated with unhelpful customer service reps 3 times and asked to speak to a supervisor. Once in the morning, once in the afternoon, and once at about 9pm.
On all 3 occasions the customer service rep immediately said, without missing a breath or actually taking the time to check...., that "the supervisor just walked into a meeting. He will call you back within 24 hours".
Now that's a hell of a coincidence, wouldn't you say? And those 9pm meetings really cut into the work day.....(sarcasm)
It's unimaginable to me that a customer service office has a canned lie to give as a matter of policy. And that's clearly what's going on here. I'm sure that policy isn't written down anywhere, but there's a supervisor giving that instruction.
But it actually gets worse!
Figuring out that I've been lied to really cheesed me off as a customer. I can deal with the haggling over getting a solution to my problem, but when I get lied to I'm done. So I did what any other pissed off person with too much time on his hands would do. I found the emails of T Mobile's president and chief operating officers and sent them a letter detailing the issues I've had in hopes that maybe they'll put a boot up someone's ass to get their customer service problems fixed. I didn't ask to get my phone situation sorted out. I've given up on that. I'll just deal with the bad screen I've got until my contract runs out and start over.
But within 2 hours of sending that email, an 'executive customer service' rep called me and told me (not asked me) what I was going to do to fix my phone problem. He told me I was going to talk to tech support then he got pissed off when I told him I wasn't going to. I mean, how dare I not jump when he tells me to, right?!
Then he reads me the riot act about T Mobiles terms and conditions of warranty exchanges and tells me, and this is a direct quote, that "I'm going to accept those terms". He then goes on to tell me that T Mobile will never do anything outside of the strict terms and conditions for me again, even if they screw up (by like...I dunno...selling me a broken POS phone and replacing it with even more broken POS used phones).
Is that a hell of a way to speak to a customer or what?!
Then he lies to me more! He goes on a spiel about how even the president of T Mobile has to abide by the rules of the warranty exchange program, and if his phone breaks he'll get a refurbished one too.
Uh huh....sure he will. And I've got feathers growing out of my nostrils. Thanks for basically calling me stupid by thinking that I might believe that garbage.
The whole thing was just surreal. I couldn't believe that a company called a customer up and basically ***** me out because I caught on to their policy of lying to customers.
So my wife, who is off contract, will be becoming a Sprint customer soon. I will be too as soon as my contract expires.
Anyone else having these problems?
LOL this makes me laugh...
Though when i replaced my phone, they seemed nice enough. That was back in June though...
Sent from my HTC Glacier Sense 3.5 using xda premium
Sure, they seem nice enough until you question anything. For me it was the $20 replacement fee to get a refurbished phone when I had just bought a brand spanking new phone that was defective 30 days earlier.
It pissed me off that I was supposed to pay more money to get a used phone when I just paid a lot to buy a new phone. Especially when the guy in the store said there would be no charge.
It pissed me off a lot more when the used phone was even more broken than the new one and they wanted to charge me another $20 to replace that one with yet another broken used phone.
Now they want to charge me another $40 for the last phone they sent me that I couldn't even get to turn on! So they want to charge me the $20 replacement cost and a $20 restocking fee or something. I'm like "Restocking fee?! It should be thrown in the trash can!"
When I got a RAZR like 5 years ago it broke too. T Mobile jumped through hoops to make it right and get me a new one. And that breaking was 100% my fault and they didn't care! They said "It should have held up under the conditions" and went to great lengths to make it right. Now they sell defective products and don't stand behind them, and act like they are doing you a favor when they send you more defective products.
The customer service took a serious nose dive the minute the AT&T acquisition was proposed. Internal cost saving changes were made and the customer service has been garbage since then.
Man that REALLY sucks...if you call up customer support again and during the automated voice thing you say you want to cancel the voice will instantly send you to a "retention service". They will generally cut you a deal if you ***** at them and I'm sure if you mention that call they will definitely do something. That's what I've heard atleast..good luck!
Sent from my HTC Glacier using xda premium
Nicgraner said:
Man that REALLY sucks...if you call up customer support again and during the automated voice thing you say you want to cancel the voice will instantly send you to a "retention service". They will generally cut you a deal if you ***** at them and I'm sure if you mention that call they will definitely do something. That's what I've heard atleast..good luck!
Sent from my HTC Glacier using xda premium
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Click to collapse
Retention was one of the agents who pulled the "My supervisor just walked into a meeting" trick!
I do the saying 'cancel' during the voice prompt though. That cuts the hold time down from 4-5 minutes to about 2 seconds.
Skipjacks said:
Retention was one of the agents who pulled the "My supervisor just walked into a meeting" trick!
I do the saying 'cancel' during the voice prompt though. That cuts the hold time down from 4-5 minutes to about 2 seconds.
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Damn...I've been considering switching to Verizon for awhile now anyway this may be enough to have me move...you should definitely switch carriers..
Sent from my HTC Glacier using xda premium
wow that sucks to hear, but entertaining to read at the same time lol sorry
I personally have never had any issues with T-Mobile or their customer service, and Ive been a customer for roughly 10 years now. Even when I had my phone replaced earlier this year, the reps seemed nice and willing to help me with my problem
Well I definitely got their attention. After writing back to complain about the guy who called me last night a MUCH nicer person called this evening and offered me pretty much anything I wanted. I thought they were half ready to offer me some of that AT&T broken deal money.
I think I'm going to go for the Sensation since it's got developers already working on it. Plus it's a little smaller than the Amaze.
Is there another phone outside the HTC line I should consider?
Skipjacks said:
Well I definitely got their attention. After writing back to complain about the guy who called me last night a MUCH nicer person called this evening and offered me pretty much anything I wanted. I thought they were half ready to offer me some of that AT&T broken deal money.
I think I'm going to go for the Sensation since it's got developers already working on it. Plus it's a little smaller than the Amaze.
Is there another phone outside the HTC line I should consider?
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Click to collapse
wow serious?! hope i'll get someone nice like that when i try to replace my mom's phone (fingers crossed)
well, a lot of people have been saying that the Galaxy S II is good, so maybe that? personally though, i don't like it much. i've never had much love for Samsuck though... still.. gotta admit, it's a pretty nice phone
I'm not very impressed with T-mobile's SGS2. They ditched the more powerful Exynos processor for a Snapdragon to gain a theoretical 42 mbps max download on their network. Its still a good phone, but the Exynos is far superior in the graphics department.
http://www.extremetech.com/mobile/96267-how-samsungs-chip-change-up-affects-the-t-mobile-galaxy-s2
Sent from my HTC Glacier using XDA App
It was down to the Sensation and Amaze because they have more rounded corners. And I think the Sensation is going to win because it's a little smaller and already has a CM7 option, even if it's an Alpha. (I can't go back to HTC Sense. I can't do it.)
It sounds dumb, but that's a huge deal to me. A phone with less rounded corners tends to wear out a pants pocket quickly since the phone will usually sit in the same position in the pocket day after day.
I've had nothing but good experiences with T-Mo's customer service. Two months ago, my brother changed his rate plan but forgot to make sure it included unlimited messaging. A few weeks later, his account was suspended because he had accumulated over $700 in messaging fees. Something similar happened when he had Verizon years ago, and they essentially said, "Tough luck. Pay up." What did T-Mo do? They said, "You forgot? It happens. Let's add that unlimited messaging now and wipe those charges." And they did.
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