Weird USB data cable issue - Galaxy Note 3 Q&A, Help & Troubleshooting

I've tried with both a USB 3.0 cable, the original data cable and a OEM cable.
This happened with both 4.3 and 4.4 so it's most likely to do with the driver:
when I access my phone, and try to create a folder, rename or delete a folder, it just freezes (the window, not the phone or PC operating system). this is solved only by disconnecting the data cable from the phone.
If I tried to create a folder, a new folder (with the name "new folder") will appear but nothing else.
It happens both on the phone memory and on the SD card.
Can anyone help? Is there another driver version I need to install? the version I currently use is: 1.5.27.0
thanks!

mekler22 said:
I've tried with both a USB 3.0 cable, the original data cable and a OEM cable.
This happened with both 4.3 and 4.4 so it's most likely to do with the driver:
when I access my phone, and try to create a folder, rename or delete a folder, it just freezes (the window, not the phone or PC operating system). this is solved only by disconnecting the data cable from the phone.
If I tried to create a folder, a new folder (with the name "new folder") will appear but nothing else.
It happens both on the phone memory and on the SD card.
Can anyone help? Is there another driver version I need to install? the version I currently use is: 1.5.27.0
thanks!
Click to expand...
Click to collapse
Hi, I have experienced this as well and it is caused by a slow machine(PC/Laptop). When I connect my phone to my "slower" machine the freezing happens. However if I connect it it to my high-end machine, no freezes whatsoever. Not limited to just the note but also both my tab and lumia.

Graffiti Exploit said:
Hi, I have experienced this as well and it is caused by a slow machine(PC/Laptop). When I connect my phone to my "slower" machine the freezing happens. However if I connect it it to my high-end machine, no freezes whatsoever. Not limited to just the note but also both my tab and lumia.
Click to expand...
Click to collapse
Rubbish.
Unless you're telling me a 3.4Ghz i7 with 16GB RAM & USB3.0 isn't powerful enough to handle this?
I have a very similar issue since 4.4.2, too. Renaming anything will crash the MTP. Since creating a new folder starts in 'change name' mode, it can't confirm without crashing. (Deleting works fine, though.)
All my Non-4.4.2 devices don't have the issue, and my NotePro with a different USB3 protocol doesn't, either. I've tried 12 Note 3's on 15 PC's ranging from a crappy one to something that would make every gamer jealous, same result.
And yes, I've reflashed, reset, redone it all.

My pc isn't the issue. Quad core with 8gb ram, and it works fine with my tablet. Thanks for trying to help. Any other ideas?
Sent from my AT300 using Tapatalk 2

Have you tried usb 2 cable? I have absolutely never had any issues making/renaming/deleting/moving folders and files using my home or work computer with Note 3 (4.3 and 4.4), but I use usb 2 cable, since my OEM cable is broken.
My computer shows Samsung driver 2.9.319.511 dated 5/11/12 and Samsung USB driver for phones 1.46 dated 1/4/13 on Win 7 64 bit. I use this functions often, since I lost some pictures due to sd card failure, now camera saves all video/pics to phone memory and then I back them up to computer and then transfer them to SD manually. BTW are you switching your phone to USB 3? Because I think there is a timeout for USB 3, after 10 min or so USB 3 connection reverts to USB 2 or something like that, so maybe you timing out and switch over hangs? Just a very wild guess.

I 've 1.5.33 dricers, you should uninstall and install again yours or install new ones

rayman95 said:
I 've 1.5.33 dricers, you should uninstall and install again yours or install new ones
Click to expand...
Click to collapse
I'd buy that if it was one computer. Not on 15 different ones, though.

i have the same problem with usb 3.0 since the day i bought this phone 8 months ago. it rarely gts detected by pc . at last a month ago i lost all hope and jst tried to forget that my phone has usb 3.0 and now i use usb 2.0 cables

I installed the latest driver (1.5.45) and most issues are gone. Creating a folder is very very slow though. It can take several minutes. And there's no difference if I use a USB 3.0 data cable or a USB 2.0 data cable. I don't even have usb 3.0 support in my PC anyways.

ShadowLea said:
Rubbish.
Unless you're telling me a 3.4Ghz i7 with 16GB RAM & USB3.0 isn't powerful enough to handle this?
I have a very similar issue since 4.4.2, too. Renaming anything will crash the MTP. Since creating a new folder starts in 'change name' mode, it can't confirm without crashing. (Deleting works fine, though.)
All my Non-4.4.2 devices don't have the issue, and my NotePro with a different USB3 protocol doesn't, either. I've tried 12 Note 3's on 15 PC's ranging from a crappy one to something that would make every gamer jealous, same result.
And yes, I've reflashed, reset, redone it all.
Click to expand...
Click to collapse
Oh well I guess I was wrong but in my case, that is the solution. I was on NF4 and NH1 and having the same results. My tab stock is even on 4.1.2.

Related

[Q] Epic not mounting

I cannot get my epic to mount for ANYTHING! I factory wiped the phone, nope, I used a palm pre usb cable nope, I downloaded the official samsung drivers nope, I plugged the cable into the motherboard on the computer nope, I tried a different computer running windows 7, nope tried a laptop using windows vista, nope. Does anyone know ANY WAY POSSIBLE to get this thing to mount? I selected mass storage and dissabled and enabled usb debugging. Im just not having any luck. It seems that the computer recognizes the phone is connected just cant get to the files on the SD card.
I also spent many hours trying to figure out what the hell was wrong with my Epic, that is, why it would come up as a "malfunction" in Windows when I plugged the USB cable in.
I tried drivers, different restore points, wiping, etc. etc. etc.
To the point... Try a new USB cable. The one packaged with the Epic is junk. As a matter of fact, it worked several times before it crapped out. I have no idea why, but I picked up a new micro USB cable, plugged it in, and the phone was then immediately recognized by my computer to allow mass storage mount.
People who tried the Palm Pre USB cable also had issues for some reason.
IMO, there should be a sticky posted in this board regarding the packaged USB cable, as I encounter this issue quite a bit.
Ok I'll try to find a new one really quick thanks
ugh tried an HTC Mytouch 4g usb cable and that didnt work either. Gonna try a class 4 usb stick and im gonna try puttting all of the files on the computer from the SD card
Edit: Oh wow i cant put the files on the computer duh
Edit: Ok now I'm mad a Class 4 SD card wont connect to the computer thru the epic ughhhh
I'm guessing during this time, you've rebooted the computer a few times? Sometimes, that's all it takes...
Try uninstalling ALL of the USB drivers associated with the Epic, rebooting the computer, then connecting (with debug mode OFF). Windows found and installed the USB drivers for me in just a few seconds when I did this [with the new cable, the first time].
- G
Have u enabled development mode under settings > applications (in your) epic? If not, try that, then plug in cable.
Then pull down the notification bar and it'll give you back the option.. again, if you haven't tried this.
On occasion I have troubles with the Epic mounting/ejecting on a Mac, but the only time I've ever had an issue with it mounting on a PC a different cable solved the problem immediately.
Try a different USB port on your PC. If that doesn't work, try rebooting the PC and the phone.
I had luck with trying different usb ports though
I had this problem as well and:
1. Tried 4 different cables
2. Tried all 4 on all 4 different USB ports
3. Rebooted numerous times
4. Uninstalled/reinstalled drivers
5. Tried 3 different PCs (1 other running 7 and another running Vista)
6. Did 1-4 on all three computers.
OH! and the reason I was so adamant about finding a solution was that I was stuck in Clockwork... due to having messed up an EXT4/RFS/CW2.5/CW3.0 installation... It was MY fault... I screwed up.
The problem was I had been living with the nonmounting problem by simply putting my MicroSD into an adapter and plugging it into my Laptop for file transfers... never expecting to HAVE to ODIN at some time...
Anyway... I ended up coughing up the $100 to Insurance and replacing the phone.
HERE IS MY THEORY: I think what my problem was was that the USB port on the Phone was messed up. I think these USB ports are possibly a hardware fail point and the changing of cables has been a patch on the issue with the port... NOT the cables themselves!
I'm not suggesting that you are there yet since it sounds like you can at least still get the phone to boot up (and aren't stuck in CW) and could still use a work around of putting files on the MicroSD with an adapter...
But I would suggest you don't be as stupid as me and get yourself in a position where ODIN is your only hope.
Yeah, it sounded like a bad USB port to me. Also, FYIY, if you ever have to replace the phone through insurance, tell them that the phone was lost. Either way, it will cost you $100.00 to get a replacement and when it's reported as lost, they will also send you a new battery...
OregonLAN said:
Yeah, it sounded like a bad USB port to me. Also, FYIY, if you ever have to replace the phone through insurance, tell them that the phone was lost. Either way, it will cost you $100.00 to get a replacement and when it's reported as lost, they will also send you a new battery...
Click to expand...
Click to collapse
You don't really think that I sent in a phone that was stuck in CW do you? I don't think that would have worked too well for me.....
Cheers!
Did you end up doing an ODIN restore

Cant connect samsung S1 to PC

Hi,
I'm having a real though time trying to connect my galaxy s1 to a pc. Have tried everything, like kies, direct connection, reseted the device, and no joy.
When I plug the cable it makes that sound as it is connecting but it doesn't show in the PC anywhere, nor even in Device manager.
It can get pwr from the usb cable when is connected; already tried with another cable and same thing.
My final goal is to unlock it.
thanks for any help
have you tried put yoy're phone in depurating mode?
I guess yo mean Debugging mode, as I couldn't found Depurating anywhere. Have selected it and the same effect
HI
I had the same problem after getting nowhere with it, for some reason and I don"t know why, I put it in download mode and then connected it to odin and my PC found it I then disconected it and its been fine eversince.
Jim
#Samsung Kies always makes problems on Windows x64 !
##I would recommend, if you got 32-Bit Computer, to use that ;-)
#If you Want just flash over Odin, then is this driver package enough
##[Link]--http://download2us.softpedia.com/dl/85b009d47a0940e89eee2297a531d100/4f577870/300141878/drivers/mobile/SAMSUNG_USB_Driver_for_Mobile_Phones_1.4.8.0.exe
#The Package is also enough for If you want just to connect to mass Storage (Phone's SD Card)
Don't Forget to Thanks, if it was useful for you!
_______________________________________________
Hi there.
By direct connection you mean the USB Mass Storage mode, right?
It might be some weird, random problem with the samsung system drivers. I used to have such problems about two years ago, back in the days of Froyo. Have you tried re-installing them? There was a link to proper drivers file in one ICS installation tutorial, and those drivers can be downloaded here. If you go about trying this method, lemme know if it worked.
Cheers.
PS: Unlike diklooc there suggested, do not never EVER go back to x86 OS. That's the worst advice. Kapisch?
Did you check your usb port in System ?
Sometimes it stuck with another lastest device
Hi,
have tried everything, and finally only in a WinXP32 could be abble to get the error shown on the file atached.
But nothing (warnings) come up in Device Manager
Unninstalled everything (kies) and tried to install only the driver and nothing happens.
Should I try to mount it on a linux?
or is it dead?
thanks
i have this problem too
wat chan I do???
my sgs can not connect to my PC
This may help...
Hi there - I don't have the same phone as you, but I did encounter the exact same problem. I've been searching around and it looks like the most common fix was to simply replace the cable. I don't know what kind of cable you have, but my phone (a Samsung Focus i917) uses a mini-usb connector. I found that my Amazon Kindle used the same connector.
When I was using the Samsung cable, I'd get intermittent connects and charge power. The OS would report unknown device. When I switched computer's = same result. I switched to my Kindle cable and the computer instantly recognized the device and installed the drivers. After 12 hours of troubleshooting, factory resetting my phone (blah - lost everything) it turned out to be the cable. I know that this isn't an easy troubleshooting step for most people, because who has an extra cable? I just got lucky that my Kindle uses the same connector. I'm now suspecting (due to the prevalence of this connectivity problem coming from people with Samsung phones - there are a LOT of reported issues) that there is probably a Samsung cable problem in general.
Good luck with your phone.
try
try select mass strong ...
Tips and unlock advice.
nasdriver said:
Hi,
I'm having a real though time trying to connect my galaxy s1 to a pc. Have tried everything, like kies, direct connection, reseted the device, and no joy.
When I plug the cable it makes that sound as it is connecting but it doesn't show in the PC anywhere, nor even in Device manager.
It can get pwr from the usb cable when is connected; already tried with another cable and same thing.
My final goal is to unlock it.
thanks for any help
Click to expand...
Click to collapse
Nasdriver, I currently have a similar problem but mine is related with Samsung Kies as I can't get either my older SGS1 or my newer Samsung Nexus to get recognized by Kies. I also suspected the cable thing and even read it could be a USB port issue but neither of them was my problem (I have 3 cables and 8 ports on 2 computers that result in the same thing). I can connect other devices with the same cables and they work, so I suspect my problem is focused around the Samsung device drivers.
My advice is if you can go in a systematic manner, first focus on the cable (easiest to replace), if you get the same results with a new cable, then focus on the USB physical port, clean it with some Isopropyl alcohol, if the port works for other devices (camera, other phones, etc..) on the same cable but not with the SGS, then try reinstalling the samsung device drivers.
Oh, and if you want to unlock your phone, the EASY way is to download the Galaxy S Unlock application from the Android market (no affiliation) it's free (but the developer does accept donations) and it WORKS. I won't bore you with my 3 week journey trying to unlock my Bell SGS phone here in Canada, had I found this app first I would have done it in less then 2 min saved myself a LOT of frustration.
Good luck

My Galaxy S4 won't stay connected to the computer via USB

Hey all. Just got my Galaxy S4 today and I was loving everything about it until... right now. For some reason, the darn USB won't stay connected to the computer. It doesn't matter if it's simply plugged into the computer as an "installer" or as a media device. It'll constantly disconnect and reconnect itself, even when I'm not transferring any files.
It's not the my computer/USB ports, either, since I can transfer files between my HTC Thunderbolt and Nexus 7 fine. I've also tested 2 other USB cables and they all behave the same way.
Anyone know what's going on? Did I get a lemon?
No im in the same boat. Was trying ti connect in today. I reinstalled and un installed the drivers about 4 times. Tried un selecting usb debugging in developers menu. Installed kies and used the drivers from it still no good. Used 3 different usb leads. Phone will still charge from pc and even when im installing the drivers again and connect the phone it will say that your new device is ready to use but still cant access phone, it simply does not show up.
Wouldn mind was working 2 days ago fine. Same usb port and all. And the port is fine cause my old s3 still reads from the same port.
snwman said:
No im in the same boat. Was trying ti connect in today. I reinstalled and un installed the drivers about 4 times. Tried un selecting usb debugging in developers menu. Installed kies and used the drivers from it still no good. Used 3 different usb leads. Phone will still charge from pc and even when im installing the drivers again and connect the phone it will say that your new device is ready to use but still cant access phone, it simply does not show up.
Wouldn mind was working 2 days ago fine. Same usb port and all. And the port is fine cause my old s3 still reads from the same port.
Click to expand...
Click to collapse
same problem with me!
every thing ok with s3 but the problem only with s4
please we need help to solve this problem!
Same problem
I have also been dealing with this for a while now. I have Windows 7 64bit and I have reinstalled the drivers many times through Kies and manually. It seems like the problem is getting worse since initially I could do some file transfer through usb if i fiddled with the device (changing usb ports, unplugging it, etc). Now I am hard pressed to get it to show up on the computer through MTP at all.
This is quite annoying since I am developing an android app and I need a usb connection in order to test it. A fix would be awesome.
I just tested on my sister's laptop and it doesn't have this problem. I clicked around the phone, transferred a 10gb movie, and left it plugged in to see if there were any signs of disconnects. None whatsoever. Odd. Maybe Galaxy S4 just doesn't like something with our computers. This is quite annoying.
I have a fresh Windows 7 64-bit partition I installed the other day so I'll test it out on that and report the results later today.
retsnom said:
I just tested on my sister's laptop and it doesn't have this problem. I clicked around the phone, transferred a 10gb movie, and left it plugged in to see if there were any signs of disconnects. None whatsoever. Odd. Maybe Galaxy S4 just doesn't like something with our computers. This is quite annoying.
I have a fresh Windows 7 64-bit partition I installed the other day so I'll test it out on that and report the results later today.
Click to expand...
Click to collapse
I do same thing, it is worked in another computer.
I am already put fresh win 7 but still same problem..
im on xp(retro yeah ha ha) but just a pc i have for my phones and stuff. But i got it working again by flashing my firmware through odin and its back working. Im blaming when i rooted it that it broke but ill see if it happens again
edit: Can confirm pc is now picking up phone. I just flashed the most recent stock rom for my carrier through odin and as soon as it finished updating its prefect now. Might wait another while to root it now and wait for more devs to jump aboard for more roms
snwman said:
im on xp(retro yeah ha ha) but just a pc i have for my phones and stuff. But i got it working again by flashing my firmware through odin and its back working. Im blaming when i rooted it that it broke but ill see if it happens again
edit: Can confirm pc is now picking up phone. I just flashed the most recent stock rom for my carrier through odin and as soon as it finished updating its prefect now. Might wait another while to root it now and wait for more devs to jump aboard for more roms
Click to expand...
Click to collapse
I'm on stock, no root.
Hi
I don't know if it may help but i noticed the usb doesn't work when the phone is locked.
I did check 'stay active while charging' in dev parameters and i never got disconnected again.
Sent from my GT-I9505 using xda app-developers app
Tested it out on a fresh copy of Windows 7 and it still continuously disconnect. What gives?
taargaa said:
Hi
I don't know if it may help but i noticed the usb doesn't work when the phone is locked.
I did check 'stay active while charging' in dev parameters and i never got disconnected again.
Sent from my GT-I9505 using xda app-developers app
Click to expand...
Click to collapse
Oops, missed your post. Unfortunately, it disconnects regardless of the phone's state.
My friend's S4 was doing the same thing on his desktop. Every time he would try to transfer pics the phone would disconnect after a few files.
I tried different things from reinstalling drivers to trying to only copy over a couple of files at a time, nothing worked.
Finally I plugged his phone into one of the back usb ports and transferred over 2gb with no problem and no disconnects since.
My guess is the S4 is a power hog and some usb ports just don't supply enough juice. Try plugging it in to a usb port that comes off a motherboard. Don't use the front ports or usb hubs. Hope this helps someone.
dirrtpoor said:
My friend's S4 was doing the same thing on his desktop. Every time he would try to transfer pics the phone would disconnect after a few files.
I tried different things from reinstalling drivers to trying to only copy over a couple of files at a time, nothing worked.
Finally I plugged his phone into one of the back usb ports and transferred over 2gb with no problem and no disconnects since.
My guess is the S4 is a power hog and some usb ports just don't supply enough juice. Try plugging it in to a usb port that comes off a motherboard. Don't use the front ports or usb hubs. Hope this helps someone.
Click to expand...
Click to collapse
I've been trying all kinds of different combinations of USB leads, phone settings and ports all morning and was just about getting ready to start a new Olympic sport of S4 hurling when I came across this post and plugged my USB straight into the back of my machine and it finally works!! Thank you dirrtpoor for your input - a simple fix, but nevertheless it worked.:good:
I suppose it makes sense that a quad core 1.9Ghz phone would be a power hog.
It wouldn't work on my home PC whatever I tried. Front or back USB ports.
On my dads PC sometimes it would display OK and other times "usb device has malfunctioned" (didn't try the rear USB port)
On my work PC it works fine on the rear ports.
I was having the same problem a few days ago, but then I reformatted the SD card, now everything seems OK.
Even the stock gallery app works now...?!
Guys I was having the same problem. For the life of me I couldn't figure out why suddenly my S4 wasn't being recognized by my computer. I finally went into developer options and noticed a "USB Debugging - Debugging mode launches when USB is connected" was turned on. I de-selected that, connected my phone and now my computer recognizes it again. I hope that helps guys, it helped me.
Samsung S4 sync problem
mgrisan1 said:
Guys I was having the same problem. For the life of me I couldn't figure out why suddenly my S4 wasn't being recognized by my computer. I finally went into developer options and noticed a "USB Debugging - Debugging mode launches when USB is connected" was turned on. I de-selected that, connected my phone and now my computer recognizes it again. I hope that helps guys, it helped me.
Click to expand...
Click to collapse
This may be laughably obvious but I'm a former Apple user, which has it's own dedicated USB connector, so I forget sometimes with the Samsung S4, which has a standard (looking) micro USB connector that I need a USB cable that is enabled for syncing as well as charging...not all USB cords with micro connectors on the phone end will carry the data because I imagine Samsung has made their phone's connector require a different wiring in the cable.
I was pulling my hair out yesterday trying to figure out why the computer wouldn't see the phone..then looked at the USB cable and realized I'd plugged a non-syncing cable in. I tried the cable that came with the phone and bingo, worked like it was supposed to.
Hope this helps, sometimes it's the little things we overlook that drive us nuts.
Any way to connect in master storage with out root.
Sent from my GT-I9500 using Tapatalk 4
Use a different usb cable and usb port. I know it sounds stupid but there has definitely been phantom problems which were solved this way, even with something as simple as adb commands
i have same problem. trying all the way but always with the same result...

[Q] USB Transfer problem/question

On my previous phone, Samsung Droid Charge, all I needed to do in order to transfer files from my computer to the phone was plug it in. It would pop up in Windows Explorer as a external drive and I could copy, drag and drop, etc. whatever files I wanted. Very easy and worked every time.
With my Note 3 I am having trouble. When I plug in the phone, first it shows in Explorer with some odd Samsung files and folders that do not show my phone or card files. If I just let it sit for a few minutes, it usually then disappears from the Windows Explorer directory and then reappears displaying the phone and card directories. Sometimes in order to make it do this, I need to go to the phone settings>Tethering and touch the box that says it is connected as a media device. Then is displays the phone and card directory in Windows Explorer. Why is this process so cumbersome on the Note 3 or am I doing something wrong?
Even going through this process, sometimes the computer will freeze when transferring a data file and then I am stuck starting over.
Thanks for any insight into why this is not working seamlessly for me as it did with my previous phone.
I think it depends a little on your computer configuration - here it is just as straightforward as you described for your previous phone.
One strange thing that I noted is however that my Win7 still tells me it not going in USB3 SuperSpeed even if it is plugged in an USB3 port.
xclub_101 said:
I think it depends a little on your computer configuration - here it is just as straightforward as you described for your previous phone.
Click to expand...
Click to collapse
Hmm. That seems odd since I can still plug in the old phone and it works fine. So the computer configuration would seem to be OK. I really think it is something about how windows sees the Note3. The behavior just seems odd to me plus as I said sometimes it does not work at all.
Will_T said:
Hmm. That seems odd since I can still plug in the old phone and it works fine. So the computer configuration would seem to be OK. I really think it is something about how windows sees the Note3. The behavior just seems odd to me plus as I said sometimes it does not work at all.
Click to expand...
Click to collapse
I get it that you checked and you don't have the Note3 in PTP mode but instead in the "normal" MTP mode, and that first time when Windows asked you what to do with the new device you check the "Always do the same" and then selected "Open in Explorer"?
It could still be something related to the USB3 detection - do you get any message on SuperSpeed? Is there any difference if you plug in USB2 or USB3?
And to have more details - what Windows is that?
xclub_101 said:
you don't have the Note3 in PTP mode but instead in the "normal" MTP mode,
Click to expand...
Click to collapse
Don't see how to check this?
xclub_101 said:
and that first time when Windows asked you what to do with the new device you check the "Always do the same" and then selected "Open in Explorer"?
Click to expand...
Click to collapse
I don't remember this. I may not have since in the past with the Charge, I never did. Just plugged it in and there it was in Explorer easy as pie.
Using Win 7 Pro
Thanks!
On edit: I now see that when I plug in the phone I can access the setting from the pull down menu. It defaults as connected as usb but then if you wait it eventually is connected as MTP. It is at that point that the initial display in Explorer changes from showing only some odd Verizon files and directories to showing both the phone and the sd card files. Then I can usually drag and drop or copy files. But often in the middle of doing so, the computer freezes. Strange.
I think that once it appears in Explorer we can say the phone is correctly in MTP mode. There might still be a problem depending on what you selected at first connection and eventually depending on other stuff on your Win7 - like the USB drivers, Samsung Kies, Microsoft Media Player or certain antivirus software.
xclub_101 said:
I think that once it appears in Explorer we can say the phone is correctly in MTP mode. There might still be a problem depending on what you selected at first connection and eventually depending on other stuff on your Win7 - like the USB drivers, Samsung Kies, Microsoft Media Player or certain antivirus software.
Click to expand...
Click to collapse
OK - Thanks. I will keep all that in mind and see what I figure out. I suppose it could be any of that, just specifically impacting the Note 3 whereas the Droid Charge for whatever reason is just like plugging in a usb stick.
Will_T said:
OK - Thanks. I will keep all that in mind and see what I figure out. I suppose it could be any of that, just specifically impacting the Note 3 whereas the Droid Charge for whatever reason is just like plugging in a usb stick.
Click to expand...
Click to collapse
The only extra difference from Droid to Note is the USB3 part - you should eventually do some tests with other cables, including the USB2 cable you were using with the Droid and the USB3 cable you got with the Note.
xclub_101 said:
The only extra difference from Droid to Note is the USB3 part - you should eventually do some tests with other cables, including the USB2 cable you were using with the Droid and the USB3 cable you got with the Note.
Click to expand...
Click to collapse
Maybe that is it as I did not think it mattered if I used a usb3 cable with the Note 3 since my computers do not have usb3. I have used the same cable with both phones. Actually the same two cables as I use two computers and hook the phones up to both with cables dedicated to each computer. The behavior is the same on both computers so I should have realized that must mean it is either the Note 3 or the fact that I am not using usb3 cables with either computer. But that latter point, if correct, should mean everyone with computers with no usb3 would have the same issue.

USB 3.0 Transfers fail

Hi,
I've been struggling with this problem ever since I've had the Note 3 ( since December). I've been unable to find a solution so am turning to this forum in the hope that someone can shed some light on this.
When I connect via my USB 3.0 port and select MTP (usb 3.0), then try to transfer a file from the note 3 to my pc, the progress bar comes up but sits there at 0% for a while then a message pops up "a device attached to the system is not functioning".
At this point going to other folders reveals no files although the current folder still shows them. This suggest that there is a disconnection of some kind.
Switching back to plain MTP this transfer will work but obviously at usb 2.0 speeds.
I am running Windows 7 and the usb port I have is via a card attached which is an Asus u3S6 (usb 3 / sata 6) card. The chipset on the card is a NEC chip and my other use for it is a bunch of external SATA drives in a USB 3 enclosure. Needless to say there are no problems with running these drives through the ports.
I have Kies 3 installed so any usb drivers needed for the note 3 should be fine. I'm stumped so anyone that can help me troubleshoot this I'd be grateful.
Have you tried enabling " USB Debugging " ?
hey_joe said:
Have you tried enabling " USB Debugging " ?
Click to expand...
Click to collapse
Yes sorry I forgot to add that fact. It makes no difference.
Guess no one knows
i have somewhat similar problem, at some point of usb 3 file transfer the progress bar freezes and so is "my computer". interestingly the file transfer to note from the pc always works fine, but it always freezes at some point when copying files from note to pc, even during kies backup. usb 2.0 works flawlessly.
i've messed around with usb 3 drivers (asmedia) and even updated its firmware but the freezeups still remain.
gonna try usb 3 transfer on a different pc tomorrow.
evgenetic said:
i have somewhat similar problem, at some point of usb 3 file transfer the progress bar freezes and so is "my computer". interestingly the file transfer to note from the pc always works fine,.
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This sounds like a different problem but I did get to the bottom of my problem which turned out to be the Anker 2 port hub I had connected to the usb 3.0 port. I didn't think to eliminate this but when I connected directly the problem goes away so the hub I had bought purely to extend the ports for convenience is faulty or incompatible.
Perhaps you have an extension or hub too in which case I'd make sure you connect directly.
USB3 seems a bit flaky in implementation. I had probs with my N3, a Corsair USB3 stick and a USB3 ext HDD. Problem turned out to be the ports on the PC. They would work with most devices but were intermittent or non-functional on others. Of course, among the USB3 devices it WOULD work with were the ones the vendor had. For some devices it behaved like the USB3 extra connectors in the plug or socket weren't long enough - push it in harder or push it sideways slightly and it would connect but drop as soon as you let go. (not good to do 0 USB carries power and this is a good way to get an arc across the plug and fry things)
The PC vendor gave me an add-on front port panel and all is fine now. Even though it plugs into the same port on the MB.
Note the USB3 HDD still pops up the 'check drive' error every time I connect but I haven't taken the time to nuke it and rebuild yet. But the Corsair now works and so does the phone.
Ah, the joys of the MTP protocol...
Same issue here. As well as it stops responding halfway through a transfer, crashes the connection when making a new folder, takes about 3 years to copy 1GB, randomly disconnects...
My TF700 started doing this after the 4.1.2 update removed UMS. My S3, same story. My Note 3, same story. 29 different computers, 4 different systems (XP, 7, 8, OSX). Different cables, different ports, with and without drivers, with and without USB debugging.
I bloody hate MTP. It's useless, limiting (because now it can't be used as a drive to attach to a mediaplayer via USB..) and about as stable as nitroglycerin during an earthquake.
Journyman16 said:
.... the plug or socket weren't long enough - push it in harder or push it sideways slightly and it would connect but drop as soon as you let go. (not good to do 0 USB carries power and this is a good way to get an arc across the plug and fry things)
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Click to collapse
I thought I'd give up on hubs and just get an extension as my USB3.0 is on the back of the computer and not that accessible.
I've seen a lot of complaints about hubs and simple extensions that have this poor connectivity which seems crazy to me since it's a bit more important to have a solid connection on USB 3 plugs, besides which it's not as though the usb connectors are rocket science.
I'll try the extension and hope I get a reasonable one.
well i did try the usb 3.0 file transfer on a different pc with a different usb controller and it worked fine, copied my 5gb music folder to the pc without any problems. so in my case i guess it's some incompatibility with the asmedia 104x controller (i did connect directly in both cases and the same cable was used).
nm
---------- Post added at 04:05 PM ---------- Previous post was at 03:35 PM ----------
ShadowLea said:
Ah, the joys of the MTP protocol...
Same issue here. As well as it stops responding halfway through a transfer, crashes the connection when making a new folder, takes about 3 years to copy 1GB, randomly disconnects...
My TF700 started doing this after the 4.1.2 update removed UMS. My S3, same story. My Note 3, same story. 29 different computers, 4 different systems (XP, 7, 8, OSX). Different cables, different ports, with and without drivers, with and without USB debugging.
I bloody hate MTP. It's useless, limiting (because now it can't be used as a drive to attach to a mediaplayer via USB..) and about as stable as nitroglycerin during an earthquake.
Click to expand...
Click to collapse
it seems like it is indeed MTP issue here ! i rolled back to the old 2006 microsoft driver and i managed to do a full backup including music and everything else with kies. but after a while i tried again and it froze up again, i'll keep experimenting.
Sorry to resurrect this 3 month old thread but is there any way to fix this?
Whenever I want backup anything from my phone storage to PC, I have to do it in chunks of like, 50 files or less (huge PITA with TiBU). If I try to copy the whole folder, my computer locks up and I have to hard reset it. I've tried everything mentioned here short of buying a new USB3 controller.

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