[Q] Verizon Wireless Call Forwarding to Google Voice Failing - Verizon Galaxy S 5 Q&A, Help & Troubleshooting

I updated my VZW S5 to the latest and greatest 4.4.4 and have activated the VoLTE options.
Prior to this, I had set up *71 forwarding to my GV number, and it had worked for years.
Today, I found out that when my VZW number is called, and I don't answer, the call goes into a ringing "loop". It seems that VZW is not forwarding to the GV number.
I've tried cancelling forwarding and reactivating using *71, *72, *90, and *92, but the result is the same.
Is anyone else experiencing this? Anyone find a solution?

JohnKuczek said:
I updated my VZW S5 to the latest and greatest 4.4.4 and have activated the VoLTE options.
Prior to this, I had set up *71 forwarding to my GV number, and it had worked for years.
Today, I found out that when my VZW number is called, and I don't answer, the call goes into a ringing "loop". It seems that VZW is not forwarding to the GV number.
I've tried cancelling forwarding and reactivating using *71, *72, *90, and *92, but the result is the same.
Is anyone else experiencing this? Anyone find a solution?
Click to expand...
Click to collapse
I am not in the office at the moment, but I think we got a sticky about what does not work with AC1.0 and this was one. Disable GV for now and I'll figure it out for you. *73 disables. *71(your gv)

JohnKuczek said:
I updated my VZW S5 to the latest and greatest 4.4.4 and have activated the VoLTE options.
Prior to this, I had set up *71 forwarding to my GV number, and it had worked for years.
Today, I found out that when my VZW number is called, and I don't answer, the call goes into a ringing "loop". It seems that VZW is not forwarding to the GV number.
I've tried cancelling forwarding and reactivating using *71, *72, *90, and *92, but the result is the same.
Is anyone else experiencing this? Anyone find a solution?
Click to expand...
Click to collapse
Did you ever get it? Sorry for the long wait I had to go out of town

JTidler said:
Did you ever get it? Sorry for the long wait I had to go out of town
Click to expand...
Click to collapse
I have forwarding disabled, can you confirm that VZW is now blocking forwarding to GV numbers?

Tried again today. *71 and 10 digit GV number. Seems like it takes, but when I call my mobile it just rings, pauses, then starts ringing again, it never actually forwards to GV.

JohnKuczek said:
Tried again today. *71 and 10 digit GV number. Seems like it takes, but when I call my mobile it just rings, pauses, then starts ringing again, it never actually forwards to GV.
Click to expand...
Click to collapse
I answered you here:
http://forum.xda-developers.com/showthread.php?p=55632337

superrelaxx said:
I answered you here:
http://forum.xda-developers.com/showthread.php?p=55632337
Click to expand...
Click to collapse
I am having the exact same problem, and I tried this. Doesn't work for me.

superrelaxx said:
I answered you here:
http://forum.xda-developers.com/showthread.php?p=55632337
Click to expand...
Click to collapse
JAYNO20 said:
I am having the exact same problem, and I tried this. Doesn't work for me.
Click to expand...
Click to collapse
I've tried this and it has not solved my problem. The number that shows up for me is the same as my Voice number.
superrelaxx, do you have a full-function GV account with its own Google-issued number, on which people can call you, or do you have a GV "Lite" account, that is only used for voicemail?
Working with Verizon Wireless, and they claim there is a problem during the forwarding. I'm likely oversimplifying, but it seems that VZW sends the call to AT&T Landline, who then sends it to Google's landline operator (I forget who they said this was), then it goes to Voice. For my number, there is a problem at the transition from AT&T Landline to Google's operator. So basically, it is a network issue that is occurring on a disinterested carriers network, and so nothing is happening fast.
On a side note, I tried to get creative since others still have working VZW to Voice forwarding, and I got a new number, and paid to keep the old number, too, in the hopes that a new number would work... No joy, I'm out $30 and now have a second number that behaves the same way as the first.

After discussions here and on the Google Product Forums, I disabled VZW Advanced Calling. Now conditional call forwarding works.

JohnKuczek said:
After discussions here and on the Google Product Forums, I disabled VZW Advanced Calling. Now conditional call forwarding works.
Click to expand...
Click to collapse
Yeah I guess that's the only fix for this. Makes no sense to me why voLTE would mess with call forwarding options.

Related

Voicemail going to google voice instead of carrier (2.2 leak)

My voicemail settings are set for my carrier under settings...and yet my voicemail seems to be going to google voice every time. This is only after installing the leaked froyo.anyone else having this issue?
Sent from my ADR6300 using XDA App
kriskmk said:
My voicemail settings are set for my carrier under settings...and yet my voicemail seems to be going to google voice every time. This is only after installing the leaked froyo.anyone else having this issue?
Sent from my ADR6300 using XDA App
Click to expand...
Click to collapse
I had some crazy stuff happen to my phone with google voice shortly after I got my Incredible. My calls were going to straight to voicemail an nothing I could do would change that. I called verizon, and they had me turn off my phone, and then she activated it on a phone she had there. The phone rang fine for her. When She turned that phone off, and I dialed *228 #1 to reactivate mine it started working again.
There's also a GV number you can dial to activate google voice mail, and to deactivate it you can dial *73
So I guess, I'd try dialing *73 first and if that doesn't fix it, try reprogramming the phone. Lasty try vzw support.
Dmtalon said:
I had some crazy stuff happen to my phone with google voice shortly after I got my Incredible. My calls were going to straight to voicemail an nothing I could do would change that. I called verizon, and they had me turn off my phone, and then she activated it on a phone she had there. The phone rang fine for her. When She turned that phone off, and I dialed *228 #1 to reactivate mine it started working again.
There's also a GV number you can dial to activate google voice mail, and to deactivate it you can dial *73
So I guess, I'd try dialing *73 first and if that doesn't fix it, try reprogramming the phone. Lasty try vzw support.
Click to expand...
Click to collapse
I tried *73.. but since that was being dialed thru Verizon.. it wasn't going anywhere..
but I tried reprogramming the phone by dialling *228 and that seems to have fixed the issue.
thank you very much for your help.
Re
I loved google voicemail, but hated that my phone would ring 6 times before switching over to googles side and the callers would have to wait for 6 more rings to get to my voice mail.
My friends stopped leaving messages and would just hang up.
Was there any remedy for this ?
sprintrjm said:
I loved google voicemail, but hated that my phone would ring 6 times before switching over to googles side and the callers would have to wait for 6 more rings to get to my voice mail.
My friends stopped leaving messages and would just hang up.
Was there any remedy for this ?
Click to expand...
Click to collapse
Google is officially supporting it as a voicemail system now, so they actually have an option you can enable in your preferences if that's all you're using it for. Whenever it forwards from Verizon to your GV number it automatically goes to voicemail instead of ringing some more.
Also, it should be noted that voicemail is on Verizon's side. Whenever you use the Google Voice app and call the number it dials for you, you're actually calling a Verizon number. That number programs where to forward calls if you don't pick up.
Dialing just *73 should disable the custom voicemail number.
Edit: Just to be a bit more specific, I meant the preferences online, not the ones in app. https://www.google.com/voice#phones
Re
Θmega said:
Google is officially supporting it as a voicemail system now, so they actually have an option you can enable in your preferences if that's all you're using it for. Whenever it forwards from Verizon to your GV number it automatically goes to voicemail instead of ringing some more.
Also, it should be noted that voicemail is on Verizon's side. Whenever you use the Google Voice app and call the number it dials for you, you're actually calling a Verizon number. That number programs where to forward calls if you don't pick up.
Dialing just *73 should disable the custom voicemail number.
Click to expand...
Click to collapse
Thx I'm going back to gvv

Sprint voicemail not forwarding properly to G Voice

I have my sprint hero set to forward voicemail to my G Voice number. I have G Voice setup to go straight to voicemail and enabled voicemail forwarding.
What happens is when someone calls my number it rings, I dont answer, then it rings my google voice number which rings my cell again then it goes to voicemail.
So if I dont pick up I have 2 missed calls on my cell phone. Really annoying. I can't seem to find the answer anywhere. Everyone suggests enabling the go straight to voicemail feature on G Voice but I've alread done that. Any ideas? thanks.
I'm having the same issue...
any luck fixing it?
You could have 10 phone numbers in google voice. What it does by default is if you miss a call on your cell it forwards it to all those numbers listed, including your cell again.
In the list of phone numbers there are settings, then you click advanced settings somewhere, and then there's a setting about "If calling this number directly" or something like that, with an option to go straight to voicemail.
Took me forever to figure that out myself.
Edit: Crap, never mind, your problem sounded so similar to what I was pulling my hair out over for a couple hours that I stopped reading the "I've already tried that" part. You didn't do something silly like put the google voice number in your list of numbers, did you?

Google Voice + Sprint = ? GV Callback Users

We've heard about the upcoming Google Voice + Sprint integration.
http://googlevoiceblog.blogspot.com/2011/03/sprint-integrates-google-voice.html
I use Google Voice for all of my calls. I don't give out my regular cell phone number, and have already 'trained' my audience to only use my GV#.
Also, many of you may be familiar with the app GV Callback, or now, "Google Voice Callback", coupled with Sprint to Home. This makes up for the fact that any call placed through the regular Google Voice App is billed as a 'Landline to mobile' (or landline to landline) call, incurring 'anytime minutes'. I discovered this the hard way, after a 2 month project, where I thought I was calling someone's cell phone, but it was really a landline. $900 later.. I began to research.
So basically, all of my outgoing calls (now) show as calls being placed to my "home" aka, my Google Voice number, and are therefore, covered by Sprint to Home ($5).
I haven't found any details on how this Google Voice + Sprint integration will affect this. I also emailed the developer of GV Callback, and he didn't know either. I'm curious if anyone knows, or has heard anything.
I use gv + sipdroid to handle all my inbound and outbound domestic calls. Avoids using up my minutes and keeps my cell number private.
Gv - outbound calls
Sipdroid - inbound calls
Sent from my SPH-D700
ghostrid3r said:
Gv - outbound calls
Click to expand...
Click to collapse
How does that avoid using minutes on its own?
I've used the official Google Voice on my phone for almost 2 years and I don't recall it ever counting as a landline. It's always been mobile-to-mobile for me.
BrianFX said:
How does that avoid using minutes on its own?
Click to expand...
Click to collapse
gv uses it's own list of callback numbers that gets re-routed through their VOIP servers to connect to the recipient. Therefore, the receiving party see's your gv number. Although, one does have the option to place a call using gv or without gv before call is made, which comes in handy if you have m2m feature on your plan and want to directly dial using your cell number instead of your gv number.
arashed31 said:
I've used the official Google Voice on my phone for almost 2 years and I don't recall it ever counting as a landline. It's always been mobile-to-mobile for me.
Click to expand...
Click to collapse
As mentioned in the comment above, if you use the gv app for your outgoing calls, I'm sure they count as calls to a landline. A way to check is, check an outgoing call on your bill- if you recognize the number, it most likely wasn't called through your gv app. If it's one of those 404 or 972 (or other less common) area codes, then you probably called through the gv app.
Sent from my SPH-D700 using Tapatalk
I was wondering the exact same thing. I have to have people who call me a lot use my mobile number so I can use my unlimited sprint to sprint mobile minutes, but that means I can't have them use my GV number. I am hoping that Sprint + GV will make my GV number a sprint mobile number fixing this problem. I think this will be the case but would love to hear from someone who knows.
I'm also wondering what will become of the number I don't keep... does my current cell number go back into the Sprint pool if I choose my GV number? Does my GV number go back into the GV pool? I'd like to keep both if possible for a transition period, but I doubt that will happen.
From what I've read Sprint + GV this will also allow picture messaging to be sent to my GV# and for my phone to manage text messages. Which is great for most everyone in sprint as almost all of their plans have unlimited text. I'm also curious how this will work exactly...
I stop using gv cuz eats my minutes and learned the hard way and calls sometimes not clear it's good feature if U want to hide your # but useless or do pair with sip for free landline minutes.
Sent from my SPH-D700
hoopsbwc34 said:
I was wondering the exact same thing. I have to have people who call me a lot use my mobile number so I can use my unlimited sprint to sprint mobile minutes, but that means I can't have them use my GV number.
Click to expand...
Click to collapse
There's a solution for that if you only want to use your GV number-- in the 1st post. I run about 0-15 minutes per month with that setup
With GV Callback, you can easily set up filters to *not* call certain people from you GV number, etc.
which is why I hope it doesn't change.
Why use that Google Voice Callback? It's not even officially support by Google.
The Google Voice integration does the following:
1. Ports in your Sprint number for free
2. You use Google Voice with you Sprint number
3. All the benefits of Google Voice with your Sprint number for free. No ten dollar fee and no opting out of your contract.
Whosdaman said:
Why use that Google Voice Callback? It's not even officially support by Google.
Click to expand...
Click to collapse
I don't have unlimited minutes. Placing a call through Google Voice uses my "anytime" minutes, and as mentioned above, murdered my bill.
Whosdaman said:
The Google Voice integration does the following:
1. Ports in your Sprint number for free
2. You use Google Voice with you Sprint number
3. All the benefits of Google Voice with your Sprint number for free. No ten dollar fee and no opting out of your contract.
Click to expand...
Click to collapse
That's the thing, will this be optional? Because, (also mentioned above), I don't give out my sprint number any more. I've been primarily using my GV number for a couple of years now.
decalex said:
I don't have unlimited minutes. Placing a call through Google Voice uses my "anytime" minutes, and as mentioned above, murdered my bill.
That's the thing, will this be optional? Because, (also mentioned above), I don't give out my sprint number any more. I've been primarily using my GV number for a couple of years now.
Click to expand...
Click to collapse
I haven't run into any problems, do you have free incoming calls? Incoming don't count against my minutes, and I have unlimited nights+weekends.
decalex said:
I don't have unlimited minutes. Placing a call through Google Voice uses my "anytime" minutes, and as mentioned above, murdered my bill.
That's the thing, will this be optional? Because, (also mentioned above), I don't give out my sprint number any more. I've been primarily using my GV number for a couple of years now.
Click to expand...
Click to collapse
Please pardon my ignorance but I just started researching how to make a call over Wi-Fi and I have tried to make a call from my computer using GV to a toll free number. It worked and I'm pretty sure I'm not gonna get charged by google or Sprint so I just wonder why should it be any different if I do the same from my phone??? Over Wi-Fi, using sipdroid with GV.
I just can't get it what they would charge me for? The call isn't using Sprint voice network or Sprint Data network for that matter since I'm using my cable internet.
As far as I see it, it uses Google and pbxes bandwith.
And what is GV callback good for anyway? By my understanding that would be something Sprint could charge me for since I don't have free incoming calls.
And I can make call without GV callback just as well over Wi-Fi with my phone.
AND I totally don't understand how Sprint charged you $900 when you didn't even use your Sprint #
Please explain it to me as I was a little child.
Stank0 said:
Please pardon my ignorance but I just started researching how to make a call over Wi-Fi and I have tried to make a call from my computer using GV to a toll free number. It worked and I'm pretty sure I'm not gonna get charged by google or Sprint so I just wonder why should it be any different if I do the same from my phone??? Over Wi-Fi, using sipdroid with GV.
I just can't get it what they would charge me for? The call isn't using Sprint voice network or Sprint Data network for that matter since I'm using my cable internet.
As far as I see it, it uses Google and pbxes bandwith.
And what is GV callback good for anyway? By my understanding that would be something Sprint could charge me for since I don't have free incoming calls.
And I can make call without GV callback just as well over Wi-Fi with my phone.
AND I totally don't understand how Sprint charged you $900 when you didn't even use your Sprint #
Please explain it to me as I was a little child.
Click to expand...
Click to collapse
OK he was billed because he was calling a landline number that he thought was a cell which used his anytime minutes and mad him have overage.
With Google voice the downside is that you lose anymobile anytime because all calls are coming from Google which is not a cell number. The solution open provides is to subscribe to sprint to home which lets you have free calls to your home number. You make that home number you Google voice number. Then you use ghost callback to make your calls this makes Google call your cellphone from your Google voice number which is a free call so then every call you make becomes free. Combine this with setting up Google to show your Google voice number as the callerid when it forwards calls to your cell and then every call can be free.
The question open has is that all this depends on essentially having two numbers. A gv number and a sprint number. When you combine them by porting no one really knows what happens to a setup like this...
Sent from my SPH-D700 using Tapatalk
stilesja said:
OK he was billed because he was calling a landline number that he thought was a cell which used his anytime minutes and mad him have overage.
With Google voice the downside is that you lose anymobile anytime because all calls are coming from Google which is not a cell number. The solution open provides is to subscribe to sprint to home which lets you have free calls to your home number. You make that home number you Google voice number. Then you use ghost callback to make your calls this makes Google call your cellphone from your Google voice number which is a free call so then every call you make becomes free. Combine this with setting up Google to show your Google voice number as the callerid when it forwards calls to your cell and then every call can be free.
The question open has is that all this depends on essentially having two numbers. A gv number and a sprint number. When you combine them by porting no one really knows what happens to a setup like this...
Sent from my SPH-D700 using Tapatalk
Click to expand...
Click to collapse
Yes, that's what you would have to do to receive INCOMING calls.
Outgoing calls shouldn't be charged at all since I initiate the call over Wi-Fi and it's being routed outside of Sprint network completely.
(Phone->router>modem>my Internet provider> sipdroid>GV>target phone)
And unless Sprint owns at least one of those "nods", I don't think they have any grounds (or even way) for charging (or using my minutes) for anything. Sprint shouldn't even KNOW that I made such a call.
Henceforth. I understand that it's probably true for Sprint to use my anytime minutes for INCOMING calls (without Sprint to Home), OUTGOING are a different story no matter whether I call cell or landline. All expenses are on Google since GV makes that final part of call. And for the time being GV calls (to US numbers) are free. At least till the end of this year.
I'm still missing point of using the GV callback though. As far as I understand it, GV callback will turn your FREE outgoing call into CHARGEABLE incoming call.
EDIT: BUT... If the incoming call come through sipdroid... it shouldnt use my anytime minutes either since it doesn't use Sprint network. Voice nor data.
Tagged for future research OR as seen mentioned elsewhere "for cute kittens".
Haha, ya, I'll do the research once they take away my sprint to home dealy... Still going strong though.
. . NS4G . . CM7 . .

Outgoing Google Voice Calls

Anyone else notice that outgoing Google Voice calls do not display properly in the call log? They all show as calls to the local Google Voice call routing service. Never had this problem with any other phone. Must be some limitation of the Touch Whiz interface. Anyone have a solution? This sucks.
It's something specific to this phone. I don't think the SII has this problem. Since the SIII is a popular phone hopefully Google sorts this out for the next update. For now I'm just saving the bridge number too since it's unique to the outgoing number.
It makes me super sad. I want to cry and shave my head.
pieces of cake said:
Anyone else notice that outgoing Google Voice calls do not display properly in the call log? They all show as calls to the local Google Voice call routing service. Never had this problem with any other phone. Must be some limitation of the Touch Whiz interface. Anyone have a solution? This sucks.
Click to expand...
Click to collapse
Google Voice will properly list calls in the call log if you use the AOKP rom for the att SGS 3 by Task650 & Ktoonesz. not sure if this is a GVoice or a Samsung TW thing, but it's disappointing for me. i use my GV number all the time... hope a fix is coming soon!
I noticed as well. It doesn't really bother me because the call connects properly and shows up correctly in the call log. My droid incredible running CM7 did the same thing so I'm use to it.
sage3 said:
I noticed as well. It doesn't really bother me because the call connects properly and shows up correctly in the call log. My droid incredible running CM7 did the same thing so I'm use to it.
Click to expand...
Click to collapse
so your verizon sgs 3 shows the number dialed in your call log vs. the Google Voice bridge number?
Yes. It shows the correct number in my call log. The only time I see the other number is in the voice notification as you call.
Sent from my SCH-I535 using xda app-developers app

Can't get Google Voice to ring my Nexus

Here is my issue...
I'm on Tmobile's $30/mo prepaid plan. I want to use google voice to ring my nexus as I've been using a GV number for the last year or so. So in other words, I don't want to use my carrier number, I want my GV number to ring the phone. I had succeeded in doing this with my GS3 and Galaxy Nexus before without any issues. When I call my GV number from another phone, it won't ring my nexus, and eventually goes to GV voicemail.
What makes it stranger is that I was able to get it to ring once or twice by calling my GV #, but trying the call again would result in the Nexus not ringing anymore.
I have tried doing the **004*XXXXXXXXXXX# codes a dozen times getting a message like "Call forwarding Connection problem or invalid MMI code."
I've tried deleting the phone from my computer on the GV page and adding it back again. No success there.
I'm short on ideas. Any help would be much appreciated.
Go here and follow the guide:
http://forum.xda-developers.com/showthread.php?t=2057887
Sent from my Nexus 7 using xda premium
I'm not interested in using VOIP. I want to use the cellular network because the call quality is better than any VOIP solution. I just want my GV number to be in front of my tmobile number.
If I understand correctly you want people to call your GV number, and GV to forward/ call your device on the device's number?
If so, all you should have to do is log into GV on the computer, put your device's number into the settings, verify you have the phone, and it should be set up.
I have it set up that way with T-Mobile prepaid, and never had any issues. If you are doing those things and it is still not working, please elaborate more.
Sent from my Nexus 4 using xda app-developers app
I'm having a similar issue, I have a Nexus 4, I'm on the T-Mobile $30 plan, I go to verify my T-Mobile # on GV and after I hit "Connect" it says 'Verifying your phone...' for 30 seconds or so, then says "We could not verify your phone. Please try again.".
I've tried calling from at least a dozen computers, nothing, my phone never rings, no matter how much signal I have or what, it's INFURIATING.
I just got setup on this same tmo plan, and I'm having similar issues with GV. I managed to get GV to forward incoming calls to my tmo phone number, but If I call out, it still uses my tmo number regardless of whether I have GV set to make all calls. The GV voice mail also is screwy. If someone calls my phone and I let it ring and don't pick up, it will go to GV, but if I tell the phone to ignore the call, it goes to tmo voice mail. This 30$ plan is just what I've been looking for but honestly its really aggravating that it all worked flawless on Straightalk with ATT sim. I don't want to have to use GrooveIP or some other app to call constantly through GV, when it worked properly on ATT's network. Tmo, definitely has to work to do in this area.
Here's how I got it to work.
Went to google voice and put in my work deskphone number.
Verified it, then boom, I have a verified number.
Used that to set up a google voice number that's 3 numbers off from my old one (Same area code, first three different, last 4 the same) and paid $4.99 for GrooVe IP, logged into my Google Voice account and now I can make calls to and from my google voice number. Be sure to download an app called Contact Cleanup or something like that, I think GrooVe IP needs you to have your phone numbers in international format to dial. Also, my only real complaint about this is occasionally someone will call my old number because my new one wont ring, but signging out and back into GrooVe IP seems to fix this.
Every few days I try to verify my cell number with no luck, I was reading and the best I can come up with is it's either a fault, or something on purpose, on T-Mobile's end.
And FYI my phone shows up with my GV number on caller ID, and text messages, and all that jazz, I sent out a few dozen text messages using GV online to everyone in my contacts list know to only use my old number for emergencies.
I haven't using a single minute on my T-Mobile plan since I did this like 2 weeks ago, I love it.
Two things to keep in mind.
1) "Forward calls to" phone numbers can only be used in one GV account at a time. Otherwise you could create 100 Gmail/GV accounts and forward them to one line. I had this issue trying to add my home phone to both my GV and my spouse's GV account. Many free SIP DID's have this as a known issue. Google can remove the number, but it's a painful process.
2) The Nexus 4 has a ARP issue on WiFi. Ping your phone LAN IP after you lock the screen to see what I mean. This has caused some issues with some VOIP apps.
ficklecycler said:
Here is my issue...
I'm on Tmobile's $30/mo prepaid plan. I want to use google voice to ring my nexus as I've been using a GV number for the last year or so. So in other words, I don't want to use my carrier number, I want my GV number to ring the phone. I had succeeded in doing this with my GS3 and Galaxy Nexus before without any issues. When I call my GV number from another phone, it won't ring my nexus, and eventually goes to GV voicemail.
What makes it stranger is that I was able to get it to ring once or twice by calling my GV #, but trying the call again would result in the Nexus not ringing anymore.
I have tried doing the **004*XXXXXXXXXXX# codes a dozen times getting a message like "Call forwarding Connection problem or invalid MMI code."
I've tried deleting the phone from my computer on the GV page and adding it back again. No success there.
I'm short on ideas. Any help would be much appreciated.
Click to expand...
Click to collapse
Are you using the same gmail on your phone as the account you originally created the GV number on?
I was having this problem and I transferred the # to my new gmail, problem solved.

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