Database Users

Universal suddenly shuts down; battery or other problem?

I recently acquired a HTC Universal for dirt cheap, and have found the first problem to explain the low price: Whenever I'm using a "power-hungry" application (TCPMP, Internet via Wi-Fi) it eventually just blacks out. Full shutdown without warning.
When trying to reactivate the unit, it reboots as if after a soft reset.
In fact, if I try to reactivate it too quickly, even the reboot fails.
None of the above happens when on external power.
This leads me to think that it's nothing worse than a battery that's lost its mojo, but since there is no warning about low battery, and when the reboot finishes successfully even SPB says the battery is somewhere around 70%, I want to run this by you guys.
What do you think? Just go get a new battery, or is there something else going on which will make buying a new battery just a waste of money?

I'd say it's the battery, 99% sure.
I'ts gotten old and its voltage breaks down under load. If you have proper equipment and a glimpse of an idea what you're doing you should drain about 300mA from the battery and measure its output voltage.
You'll most likely see it going below 3.0V quickly.

I'm afraid I don't have that equipment, but all I really needed to hear was that it's probably the battery.
Now I can stop thinking about it and just order a new batery.

Unexpected reboot - Apparently bettery issue
Hey Holybear, my device shows exactly same symptom, If possible let us know if bat replacement solved the issue>

Holy Bear said:
I recently acquired a HTC Universal for dirt cheap, and have found the first problem to explain the low price: Whenever I'm using a "power-hungry" application (TCPMP, Internet via Wi-Fi) it eventually just blacks out. Full shutdown without warning.
When trying to reactivate the unit, it reboots as if after a soft reset.
In fact, if I try to reactivate it too quickly, even the reboot fails.
None of the above happens when on external power.
This leads me to think that it's nothing worse than a battery that's lost its mojo, but since there is no warning about low battery, and when the reboot finishes successfully even SPB says the battery is somewhere around 70%, I want to run this by you guys.
What do you think? Just go get a new battery, or is there something else going on which will make buying a new battery just a waste of money?
Click to expand...
Click to collapse
I knew I wasn't the only one withthat problem. I think i've prooved it to be a battery faultt. as if you taake te battery out after it gets to that stage where you just can not get it too complete a boot up without it shuttinng down again
take out battery ,place finer oveer all battery trmminals and plug inn your mainss charger it should now boot up and runn fin off the charger unless your finger slips off the battery terminals. thisshsowws it's the temprature sensor in the battery.
I posted a more in depth reply to a guy in the wm6 threads as wifi heeaating up battery wass shutting off his device as well

@ cyberjak
Hmm, the idea that a temperature sensor in the battery causes this problems is interesting. I'd just expect the device not being cappable of rebooting instantly, because there should be a hysteresis implemented in the battery's protection circuit.
I had the exact same problems and described them elsewhere, but in my case it surely wasn't an issue of temperature.
I'd suggest to take out the battery and wait about an hour for the device and the battery to cool off. Most likely the battery will then take a complete boot but shut down soon after that - without having gotten near to "warm" yet.
If this happens you can be sure that the battery itself is dead without needing to measure anything.

Okay, to tell you what I tried:
I ran the Universal until it spontaneously went dead.
Started bootlaoder to see how much longer it would work on that. Was a bit longer, what with low energy consumption, but soon even that wouldn't stay on for long.
Then decided to try the "old wives' tale" (meaning I don't know whether there's any sense behind it or not) of putting the battery in the freezer for a little while.
When I took it out and let it get back to normal temp, I plugged it in and after a while booted the Universal. It showed 40% battery, lower than it had ever gotten lately.
Recharged for a full day.
Tried TCPMP: went dead after three minutes.
So in my experience the above didn't help battery performance.
Am going to get a new battery in a few days; I'll keep you posted on progress as I try with a fresh battery.

I had the same problem, whenever i did something cpu intensive, it would just black out.
I just bought a new 3100mAh battery. Best thing i ever did. It might be thicker now with the new battery, but it actually feels more comfortable as a phone. Plus the new battery only cost 13 odd quid, so definately well worth it. Oh and it doubles the battery life (3100/1500 = ~2... duh)
Hope that helps.

oh you know wat i have the same problem with my Jasjar and the bigest problem that there is no batteries on market for Jasjars in my country....its looks like im living in Jurassic Century!!!

If you want i can send you a battery xplayer, they're quite cheap here.

Rc-Blob said:
I had the same problem, whenever i did something cpu intensive, it would just black out.
I just bought a new 3100mAh battery. Best thing i ever did. It might be thicker now with the new battery, but it actually feels more comfortable as a phone. Plus the new battery only cost 13 odd quid, so definately well worth it. Oh and it doubles the battery life (3100/1500 = ~2... duh)
Hope that helps.
Click to expand...
Click to collapse
I ordered a regular battery replacement, but maybe I'll add a 3100mAh as well.
I could use it as a media player during long train trips.

Holy Bear said:
Okay, to tell you what I tried:
I ran the Universal until it spontaneously went dead.
Started bootlaoder to see how much longer it would work on that. Was a bit longer, what with low energy consumption, but soon even that wouldn't stay on for long.
Then decided to try the "old wives' tale" (meaning I don't know whether there's any sense behind it or not) of putting the battery in the freezer for a little while.
When I took it out and let it get back to normal temp, I plugged it in and after a while booted the Universal. It showed 40% battery, lower than it had ever gotten lately.
Recharged for a full day.
Click to expand...
Click to collapse
I revived two batteries by intense cycling to work quite well again. They still black out at 20%, but only under extreme load (active gsm connection, active wifi, bluetooth and having to render a webpage).
But you should be able to discharge them below 25% at least. Else they're most certainly "too dead" already. And you should do at least 3-4 cycles.
My guess would be that the freezer finished your battery off. I don't understand how this method should work anyway, as lower temperatures reduce the time affected capacity loss. Actually the best place to store a LiPo or LIo battery is the fridge, charged about half the way.
But I also ordered two 3100mAh batteries. I'm using the Uni as a laptop replacement and the permanent wifi usage together with some cpu load and the backlight kicks the battery's ass quite hard.
In Germany the China 3100mAhs are overpriced and it's hard to get your hands on an external charger, but on Ebay.co.uk there's a seller that offers battery and charger as a bundle for about 15€. This will give me a solid 6000+mAh per day and should be enough to forget about virtually every setting related to power consumption
@ xplayer
If you haven't donw already, take a look at Ebay.com, co.uk etc and look if one of the sellers there will ship to kurdistan. You may be lucky

Rc-Blob said:
If you want i can send you a battery xplayer, they're quite cheap here.
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Click to collapse
Oh Thanx Rc-Blob....bt there is No way even to send me no addresses no posting in my country...am from kurdistan of Iraq...thanks again its looks like u sent me one...bt I even have brother in USA he can't send me...except if some one come from there so i have to wait...thanks buddy...

EvilJogga said:
I revived two batteries by intense cycling to work quite well again. They still black out at 20%, but only under extreme load (active gsm connection, active wifi, bluetooth and having to render a webpage).
But you should be able to discharge them below 25% at least. Else they're most certainly "too dead" already. And you should do at least 3-4 cycles.
My guess would be that the freezer finished your battery off. I don't understand how this method should work anyway, as lower temperatures reduce the time affected capacity loss. Actually the best place to store a LiPo or LIo battery is the fridge, charged about half the way.
But I also ordered two 3100mAh batteries. I'm using the Uni as a laptop replacement and the permanent wifi usage together with some cpu load and the backlight kicks the battery's ass quite hard.
In Germany the China 3100mAhs are overpriced and it's hard to get your hands on an external charger, but on Ebay.co.uk there's a seller that offers battery and charger as a bundle for about 15€. This will give me a solid 6000+mAh per day and should be enough to forget about virtually every setting related to power consumption
@ xplayer
If you haven't donw already, take a look at Ebay.com, co.uk etc and look if one of the sellers there will ship to kurdistan. You may be lucky
Click to expand...
Click to collapse
hhh ok buddy you too for care....but there is realy no way i have to wait tell some one(my brothers friend) come from USA so he can get me one from there....its ok...i can use it yet as a normal mobile...i have some other devices for multimedia right now i can wait there is no any other ways....thanks...

Rc-Blob said:
If you want i can send you a battery xplayer, they're quite cheap here.
Click to expand...
Click to collapse
Thanx for helping the guy,yo folks on xda are the best

Just to give you all the end of the story:
I ordered a regular replacement and a 3200 mAh one, and both have returned my Universal to a well-used life.
Thanks again to everyone helping me out here.

For you guys does the device switch off only when the battery is low, or any time. Cause I have this problem as well, and I was SURE that it wasn't a battery problem until I read this thread. The phone switches off intermittently, sometimes after only 3' talk time right after it had been charging for a full 8 hours! Also, usually if I let it sit there for a few hours I could then turn it back on and it would last a full day, so I knew it wasn't due to low battery.
The overheating theory would explain my problem, as, now that I think about it, all my seemingly-random shutdowns were during radio activity (making or receiving calls, especially when the phone was searching for signal, or wifi, which would almost instantly kill it). Strange that it overheats like this, most phone batteries simply run out of charge faster and faster until they can't hold a charge at all, but mine lasts almost as long as it always lasted even though it's 2 years old - unless I get the shutdown thing of course.

I asked this in another thread, but since this one is full of people who got replacement batteries I'll repeat my question here as well:
How much thicker than the standard battery are the 3100 and the 4200mAh ones?

I also got this problem recently, so I bought a new battery and although it's only a 1600mAh battery it runs great again

hey roodkapje ive got that same problem with my battery for my spv m5000 the bad news is that i cant get that batery in barbados so im all out to see

[SOLVED] S4 I9500 cyclic reboots and dead battery - strange behaviour

Hi,
I have a Galaxy S4 I9500 octa core version, latest official firmware available installed (MD5) and everything was fine until a week ago. The issue is like this: only when utilizing it even for few minutes only (browsing the internet, watching Youtube, sending messages, etc.) the phone dies completely and reboots. After reboot battery shows 0% (although it was almost full) and reboots again and again until it eventually dies completely. If I wait 20-30 minutes and restart the phone, everything is fine. Or if I put the charger and charge it for few minutes it comes back to life. This is a very random behavior but it happens now every day. The phone is not hot or heavily used and it happens when either connected to wifi or 3G. Sometimes, wifi settings are lost!
Before trying to master reset the phone, is any of you having similar issues (I read that there is a similar behavior for some of the users when using the camera)? Is this related to the battery?
Thanks,
Mugur
http://mugur-ionescu.ro/tag/android

You can see this strange battery graph

And this is even more obvious

usually when phone exceeds the limit SOC highest temperature, it turns off or reboot. but you say that it is not geeting hot.
so you should think about battery, try with another one.

Ordered new battery now. Will see tomorrow.

imugur said:
Ordered new battery now. Will see tomorrow.
Click to expand...
Click to collapse
Hi, read my last post there http://forum.xda-developers.com/showthread.php?t=2397950 (I don't want copy-paste)
I think it's faulty motherboard and that the only solution is replacement.

Did you change the battery? I am on stock ROM.

imugur said:
Did you change the battery? I am on stock ROM.
Click to expand...
Click to collapse
Nope, I'm gonna send it to reclamation. What about you? Did new battery solve this problem?

imugur said:
Hi,
I have a Galaxy S4 I9500 octa core version, latest official firmware available installed (MD5) and everything was fine until a week ago. The issue is like this: only when utilizing it even for few minutes only (browsing the internet, watching Youtube, sending messages, etc.) the phone dies completely and reboots. After reboot battery shows 0% (although it was almost full) and reboots again and again until it eventually dies completely. If I wait 20-30 minutes and restart the phone, everything is fine. Or if I put the charger and charge it for few minutes it comes back to life. This is a very random behavior but it happens now every day. The phone is not hot or heavily used and it happens when either connected to wifi or 3G. Sometimes, wifi settings are lost!
Before trying to master reset the phone, is any of you having similar issues (I read that there is a similar behavior for some of the users when using the camera)? Is this related to the battery?
Thanks,
Mugur
http://mugur-ionescu.ro/tag/android
Click to expand...
Click to collapse
I have exactly the same issue on my octa since 2 days.I think it is battery related problem.my battery became fatter now.how I know original vs fake battery when buying?
Sent from my GT-I9500 using XDA Premium 4 mobile app

Mine is fatter too! Just changed it with a new one and so far everything is good

Swollen battery
I am now few hours on the new battery and everything is fine. I am wondering why my battery swollen. Is it because I am charging the phone the whole night? A guy from the store told me that I should remove the charger when is 100% charged. Is this true??? isn't there any protection for the battery? very strange anyway. Samsung, are you aware? I am attaching a photo with both batteries, you can observe the swollen battery.
Mugur
http://mugur-ionescu.ro/tag/android

imugur said:
I am now few hours on the new battery and everything is fine. I am wondering why my battery swollen. Is it because I am charging the phone the whole night? A guy from the store told me that I should remove the charger when is 100% charged. Is this true??? isn't there any protection for the battery? very strange anyway. Samsung, are you aware? I am attaching a photo with both batteries, you can observe the swollen battery.
Mugur
http://mugur-ionescu.ro/tag/android
Click to expand...
Click to collapse
Mine is also made in China maybe that's why we have the same problem others have made in Vietnam or Korea
Sent from my GT-I9500 using XDA Premium 4 mobile app

imugur said:
I am now few hours on the new battery and everything is fine. I am wondering why my battery swollen. Is it because I am charging the phone the whole night? A guy from the store told me that I should remove the charger when is 100% charged. Is this true??? isn't there any protection for the battery? very strange anyway. Samsung, are you aware? I am attaching a photo with both batteries, you can observe the swollen battery.
Mugur
http://mugur-ionescu.ro/tag/android
Click to expand...
Click to collapse
I think this will happen again, so plz keep in touch, i want to know about this case. Thanks.
(By the way, i received many I9505 to be fixed, faulty PBA when phone is dying very quick, sometime from 100% to 0% for 5 sec, even with new battery)

Massive battery drain and an eternity to charge

Hi,
This past week, my G2 has had massive problems with the battery draining when I have been doing basic things like web browsing etc.... I can literally watch the battery drop %'s every few minutes... the phone also gets extrmely hot up the top of the phone around near camera, it gets to about 50 degree... and to make things even more worringly it takes all day to charge to full, instead of it charging to full in an hour or so it will barely get to 50% overnight..
Does anyone have any ideas what the hell is going on??? It's running stock EU KK ROM

I'm having the same issue. For me it seems to be triggered when I connect to bluetooth in my car. Once the battery drain is triggered it continues even after I get of the car. I've gotten in the habit of rebooting my phone every time a turn off the car. A major pain but it works until I find a better solution. I've been thinking about wipping the phone but I don't want to go through the hassle if I can avoid it.
Sent from my LG-D801 using XDA Free mobile app

death_entry said:
Hi,
This past week, my G2 has had massive problems with the battery draining when I have been doing basic things like web browsing etc.... I can literally watch the battery drop %'s every few minutes... the phone also gets extrmely hot up the top of the phone around near camera, it gets to about 50 degree... and to make things even more worringly it takes all day to charge to full, instead of it charging to full in an hour or so it will barely get to 50% overnight..
Does anyone have any ideas what the hell is going on??? It's running stock EU KK ROM
Click to expand...
Click to collapse
First thing I guess would be to try a battery stats app (Gsam for instance) and have that running from a full charge to see if anything is running without your knowledge.

Not even with a separate app, did you guys take a look at the "stock" battery stats?
I had once a big battery drain that was caused by the media server.
If I helped you, please thank me

Ive currently tried every battery stats app i can get my hands on lol..... I've gone through the 50+ battery guide using titanium back up.... I've disabled startup programs.... Geez even Sonic the hedgehog Ep2 was for some reason just always doing something and i never touch it lol.... Anyway I'll keep a close eye on it but i still can't explain the long charge times.... Maybe something will come up
Yeh I checked stock battery stats, the main hog seems to be bluetooth when it's not even switched on :/

death_entry said:
Ive currently tried every battery stats app i can get my hands on lol..... I've gone through the 50+ battery guide using titanium back up.... I've disabled startup programs.... Geez even Sonic the hedgehog Ep2 was for some reason just always doing something and i never touch it lol.... Anyway I'll keep a close eye on it but i still can't explain the long charge times.... Maybe something will come up
Yeh I checked stock battery stats, the main hog seems to be bluetooth when it's not even switched on :/
Click to expand...
Click to collapse
What cable you using? All cables are not created equally. Try the cable and charger the phone came with. if that's not it try a different cable.

drynyks said:
What cable you using? All cables are not created equally. Try the cable and charger the phone came with. if that's not it try a different cable.
Click to expand...
Click to collapse
Im using loads of different cables...
I actually *think* I found the very unlikely culprit.... Google Chrome Camera!!!!!! Someone else commented on the exact same problems as me on the Play Store... which sounds about right because I've had the charging probs about as long as I installed the app.... So I've removed it and hopefully thats fixed it

death_entry said:
Im using loads of different cables...
I actually *think* I found the very unlikely culprit.... Google Chrome Camera!!!!!! Someone else commented on the exact same problems as me on the Play Store... which sounds about right because I've had the charging probs about as long as I installed the app.... So I've removed it and hopefully thats fixed it
Click to expand...
Click to collapse
I could see the app maybe causing the drain but I think it highly unlikely it affecting charging. I still like the cable idea for your slow charge. Go find your white one the phone came with and try it =)

Overheating

So following on from the issues with the Note this may seem like I am trolling but I am not.
I and my son have new S7 (not the Edge) on Vodafone. It is the best phone I have ever had both in terms of software and size. Fits my hand perfectly.
My son thinks the same however he is reporting that when the battery gets to about 30% the consumption/drain seems to get faster and the handset heats up. Typically around 1600 each day.
I don't get that as an issue. Occassionally the handset has heated up a bit but typically after heavy web use.
I have suggested he makes sure it is backing up and do a factory reset.
Any thoughts as to what may be causing the problem?

Navrig said:
So following on from the issues with the Note this may seem like I am trolling but I am not.
I and my son have new S7 (not the Edge) on Vodafone. It is the best phone I have ever had both in terms of software and size. Fits my hand perfectly.
My son thinks the same however he is reporting that when the battery gets to about 30% the consumption/drain seems to get faster and the handset heats up. Typically around 1600 each day.
I don't get that as an issue. Occassionally the handset has heated up a bit but typically after heavy web use.
I have suggested he makes sure it is backing up and do a factory reset.
Any thoughts as to what may be causing the problem?
Click to expand...
Click to collapse
Without knowing what apps he's got running it's not possible to know what's causing the issue. On a side note, you should top off your battery whenever you can. Letting the battery drain very low and then charging back to 100% will decrease the performance of the battery. Is he playing Pokemon perhaps? Cheers!

dynospectrum said:
Without knowing what apps he's got running it's not possible to know what's causing the issue. On a side note, you should top off your battery whenever you can. Letting the battery drain very low and then charging back to 100% will decrease the performance of the battery. Is he playing Pokemon perhaps? Cheers!
Click to expand...
Click to collapse
Thanks Dyno.
AS far as I know he is either in class at university or in the library. He will be using wi-fi to look up technical references as well as social media. I don't think it is heavy use as he should be studying!! He wont be playing Pokemon.
I'll pass on your comments/advice on the battery.

Try downloading malwarebytes from playstore! I just installed a rogue apk file called UPSM manager v.3.5 from apkfiles.com. Phone started to heat up without any usage . Checked GSam and my temps were at 36-37 c! And also warm to touch so i scanned my device with malwarebytes. Removed the malware and now my phone is back to 31-34c .Cool to touch ! Another advice is to disable fast charging and charge it whenever you can just like navrig said. Don't let it drain to below 40%. Once or twice won't hurt in a week but every day is going to wear and tear the battery life cycle. Hope this helps!

Navrig said:
So following on from the issues with the Note this may seem like I am trolling but I am not.
Any thoughts as to what may be causing the problem?
Click to expand...
Click to collapse
I'm having this problem also.

Bootloop in a strange manner

Hi folks, I recently upgraded from Nougat to Oreo.
I don't think this is a ROM problem but it's so odd that I can't figure it out.
My Samsung Note 4 keeps on rebooting. If I keep it on charge it stays on. If I pull the charging cable off it stays on with no problem.
It starts to bootloop if I play a game for couple of minutes but if I reconnect the charging cable, the phone works as usual.
What can be wrong?
Thank you for the help.

could be the battery

raul6 said:
could be the battery
Click to expand...
Click to collapse
The new battery I ordered is on the way but from my research, it could be faulty memory or even the motherboard. I'm really taking a risk for such an old phone but I really love it except I need to under-volt to bring the temperature down.

windwaver said:
The new battery I ordered is on the way but from my research, it could be faulty memory or even the motherboard. I'm really taking a risk for such an old phone but I really love it except I need to under-volt to bring the temperature down.
Click to expand...
Click to collapse
You may try to install the WakeLock V3 from Play Store, see how it goes.

It's the battery. The weird bootloop no longer happens once I replaced the battery. I really love these phones with replaceable batteries.

Glad you found the issue only on battery. Mine was suffered from a real eMMC issue but they were all fixed for now, still running MM 6.0.1 stock rom.