[Q] Emails Don't Open On First Try - Verizon Galaxy S 5 Q&A, Help & Troubleshooting

At my company all the users have S5s, one of the VIPs just got the S5 and he's having problems opening emails sent from our exchange server, whenever he tries to open one from within the "Email" app sometimes it will take multiple taps to open an email. I don't have this problem with my S5, nor does anyone else here that I know of. I tried rebooting his phone but that didn't seem to fix it.
Any ideas?

Related

Gmail not sending

Hey Guys. Not necessary looking for a fix but misery loves company so I figured I'd ask if anyone is having a similar issue:
When sending email through Gmail IMAP email messages receive and sync, but do not send (yielding a popup that states "make sure your connection to the server is correct...etc")
So anyone feel my pain on this?
same issue here
I am on DCD 3.1.2 w/radio 3.39.10 and I have the same issue.
Going to go back to pop3 for now and see if fixes this issue for me.
I'm running off of completely stock stuff right now ( i think it's 3.53). Nothing special or cooked.
Should be working, but it's not. :-/
I'm also having this issue
this happens intermittently for me - very intermittently. I have found that ending my google mail account that's running in the background and going into that mail account via the mail application again corrects the issue. I use HTC Task Manager to close out apps in the background... a soft reset would do the same thing.
This is a Gmail (imap)/Windows Mobile issue. Not sure what the problem is, but it definitely sucks.
I would recommend sticking with Gmail POP until Google gets their WinMo/imap act together.

[Q] Issue with the Gmail App

For some reason my Gmail App has stopped working properly about 1hr ago. Every time I open the app the conversations start loading then get to the bottom of the screen the force close message below pops up:
"The process com.google.process.gapps has stopped unexpectedly. Please try again. dumpstate_app_201008062027_com_google_process_gapps.log has been saved. Use *#9900# to copy out log."
No success after rebooting the phone several times. Can anyone please shed some light? I really have no clue to what happened ... now I have to use the email client .
Thanks in advance for your help, really appreciate it.
I just checked to see if it was a problem with the app itself and mine is loading all conversations fine. Did you delete or replace anything prior to?
No I didn't do anything to the phone, not even install or uninstall any apps. This is so strange.
Maybe try removing the account and doing it again... It shouldn't mess anything else up. I'll try it out on my phone now to confirm.
[Update] Wouldn't let me do it because it's the primary. A factory reset is the only way to completely remove it. You can try clicking on sync gmail to stop it and then click on it again to force a refresh. Idk if that'll fix your particular problem though
Try going to settings, applications, manage applications, menu button, filter, all. Select gmail, clear data and clear cache. Then do the same with gmail storage, then try to resync.
Sent from my Vibrant using the XDA app.
Typos, incorrect words, gibberish, and other nonsense brought to you courtesy of Swype.
I did a factory setting, unfortunately it did not fix the issue.
It doesn't work...
Ok, after 4hrs of insanity trying to figure out what suddently went wrong with my vibrant. I came to a conclusion that it's not my phone because when I added my wife's GMAIL account, the force close did not come up and all the conversations were loaded without any issues.
Apparently, the server where my GMAIL account is located seems to have some problems since I keep getting sync errors with contacts and calendar as well.
Have you tried logging into your account from an actual computer? Perhaps there is a problem with your account. I know I had weird sync errors when my account got compromised by a spammer last month, and google locked my account until I changed the password.
Sent from my Vibrant using the XDA app.
Typos, incorrect words, gibberish, and other nonsense brought to you courtesy of Swype.
The weirdest thing is when I used my PC I didn't encounter any issues... That's why I thought the problem came from the phone @ the beginning.
Since this morning everything seems got back to normal. All the conversations loaded no problem.
Sent from my SGH-T959 using XDA App
I'm getting this now, too. My first two screens of gmail are shown but if I scroll down to where it says "Loading conversations" the after a few seconds the error pops up. I wonder if there is a "bad"email in our inbox that the gmail app doesn't know how to handle - something along three lines of unexpected characters in the email header/subject/etc or some partis badly formatted or too long like the header or something in it. Tomorrow (Sunday) I will try archiving my old messages on gmail and see if that makes the error go away. If it does then it a pretty good bet that one of the emails is causing three problem (the app still shouldn't crash but it would at least help explain what is happening).
Sent from my SGH-T959 using XDA App
kevnkate said:
I'm getting this now, too. My first two screens of gmail are shown but if I scroll down to where it says "Loading conversations" the after a few seconds the error pops up. I wonder if there is a "bad"email in our inbox that the gmail app doesn't know how to handle - something along three lines of unexpected characters in the email header/subject/etc or some partis badly formatted or too long like the header or something in it. Tomorrow (Sunday) I will try archiving my old messages on gmail and see if that makes the error go away. If it does then it a pretty good bet that one of the emails is causing three problem (the app still shouldn't crash but it would at least help explain what is happening).
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Well I was able to avoid the error by archiving or deleting old emails in the inbox. I noticed when you have a large volume in one single label it causes the crash while loading conversations. I do not think it comes from a "bad" email, it's just a glitch in the app itself that folks @ Google need to work on.
Another thing that I noticed is when I logged-in my email using Nexus One, the force close did not occur but there was a failed connection-try again message.
Same problem here, noticed it today... good to know im not alone heh, but like the OP said im pretty sure it is a glitch in the app, so we'll maybe have to wait for a fix.
Confirmed, only by trying to scroll down really fast (and I'm on wifi). This was not an issue on my g1, of course I was using custom rom's. It'll certainly be addressed.
I have not encountered this problem with the Gmail app yet but I have had the exact same issue come up with the Messaging app twice so far.
But the problem has not stopped me from using the Messaging app and I was able to go right back into it each time it happened. It happened once about 30 minutes ago, and another time over a week ago.
I think it may have to do with the 200 text limit that I have turned off. Since Inbox is at 173 right now with Outbox 89, last deleted a few days ago and also with 33 conversations.
It does get a little laggy too but I have noticed it lag with only a few conversations with maybe an overall total of 30 text messages. I never had it lag this much on the G1 and I would have over 1000+ text messages and with cyanogenmod.
I am having the same issue.
I am getting the same thing too.
Mine started late last week after I updated the Facebook app. I tried uninstalling/reinstalling (highly doubt it was related, but due to coincidence I had to try it) and it was doing the same thing.
I did a factory wipe - same thing. I ran fix permissions and rebooted - same thing.
I am not sure it is related to having too many items in one label as I have just shy of 300 items in my inbox, and I have had about the same (give or take 2-3) for months (I use many, many labels to manage things), but I am going to try to organize, move, delete, archive, etc. some of my messages and see what happens.
Google knows of the issue.
http://www.google.com/support/forum/p/Google+Mobile/thread?tid=7fbf3c640ffa9b37&hl=en
laristech said:
Google knows of the issue.
http://www.google.com/support/forum/p/Google+Mobile/thread?tid=7fbf3c640ffa9b37&hl=en
Click to expand...
Click to collapse
Thanks for the link. I haven't had time to search today while I've been at work.
FYI, it looks like this may have been fixed. Mine has stopped doing it this morning. Checking the issue link that laris posted, nothing confirmed from Google that it is fixed yet though. Couple of people reporting that theirs is fixed too.

Emails wows

Hi
I've moved over from Winmo and I really like sgs but recently I've started having issuses with my emails. To cut a long story short, I had a problem with my handset which Vodafone kindly replaced with froyo 2.2 (previous handset had 2.1) and since then I've had problems with receiving email messages. The sgs is configured to connect to my work Exchange 2007 server and is set to check automatically (push) for new emails. I can go for about a day without receiving anything but yet my mailbox has new emails! I've tried different networks - I brought the phone unlocked, restarting, ending task ....... list goes on!
any ideas what I should do? I do sometimes see the error "connection error" in yellow at the top of the email app screen but it then disappears and start refreshing, again sometimes this does the trick and other times nothing happens.
please help!
Southside said:
Hi
I've moved over from Winmo and I really like sgs but recently I've started having issuses with my emails. To cut a long story short, I had a problem with my handset which Vodafone kindly replaced with froyo 2.2 (previous handset had 2.1) and since then I've had problems with receiving email messages. The sgs is configured to connect to my work Exchange 2007 server and is set to check automatically (push) for new emails. I can go for about a day without receiving anything but yet my mailbox has new emails! I've tried different networks - I brought the phone unlocked, restarting, ending task ....... list goes on!
any ideas what I should do? I do sometimes see the error "connection error" in yellow at the top of the email app screen but it then disappears and start refreshing, again sometimes this does the trick and other times nothing happens.
please help!
Click to expand...
Click to collapse
If is set to check is set to check and that means that your server is not PUSHING email and on top of that your server doesn't allow SGS to check.
I have a Winmo phone configured as I can't rely on the SGS and that works 100% configured the same way!
I've also tried removing the account and re-creating which hasn't helped.
Could it be the phone itself? only 2 things have changed since it last worked, the hardware and the system software. We have other users using Android and its working fine for them
confused!
The stock samsung email is [email protected] Try K9 email from the market or try deleting your email accounts from the samsung app and use the 'Social Hub' app (also a stock Galaxy app made by Samsung) to add an exchange account as a 'push' type and see if that works.
How do I add the Exchange account to the Social Hub? Just try it now and all I see is my SMS messages but no option to Add an account, the menu button does nothing.
I will try K9 in the meantime
thanks
K9 have removed the Android version from their download site! any other ideas?
Southside said:
K9 have removed the Android version from their download site! any other ideas?
Click to expand...
Click to collapse
http://code.google.com/p/k9mail/downloads/list
thanks mate but I'm sure our Exchange 2010 server doesn't support webdav. A note aside I think I know why the stock email client is not working correctly. What I have noticed is that when it does try and check for emails at the scheduled times, if for any reason it can't connect it stops and then doesn't re-try at the next interval, when I do a manual refresh I see all the "connection Error" messages popup at the top of the screen and once they have dissappeared, only then does it start receiving messages again.
any ideas?

[Q] Missing Emails with Exchange?

I have my Shift synced up with my work's Exchange server via the Mail app. For the most part everything works fine as I'm able to receive and send emails without much issue. However, when I try and access an email that has already been opened, I frequently find that a particular email is no longer showing up on my phone. My phone is set up to sync the past 14 days of emails and a fair amount of emails that were received well within that window sometimes won't show up. For instance, 13 of the 32 emails I received on July 5th (the last of the 14-day window) aren't on my phone but are accessible through my Outlook software of through OWA.
I tried searching online elsewhere and it seems this particular problem only affects HTC phones. Has anyone else experienced this or even better, has anyone found a solution?
I was having an issue with the HTC mail app not deleting messages from hotmail so they would keep coming back as new notifications to my phone which is apparently a known issue in the gingerbread release. To fix it I installed the stock android email app and didn't have any issues after that. Unfortunately, if you use a mail widget it will not work with any other mail app.
I used the Email.apk from the original post on the link below here and disabled notifications for the sense email app so I wouldn't get two for each email(I also may have deleted the stock email after awhile I don't remember):
http://forum.xda-developers.com/showthread.php?t=1082379
My phone is rooted and at the time I was running the mikshifted g executive rom. I have no idea if you can install this .apk on a non-rooted device if you aren't rooted but you could try. You just download it and install it like any non-market app.

Unable to sign into Email A/C

Guys,
As of this evening I have hit upon a problem whilst attempting to refresh my Yahoo email account.
Up until this evening everything was fine.... The Email widget refreshed my Yahoo account every 15mins and showed me any new emails received.
However, this evening I noticed I had not received any new messages for quite some time so I went into the Email app and manually hit refresh and it was then I came across a warning message at the top of the email apps page saying "Connection problem".
This then activated a Notification saying "Couldn't sign in" followed by "The username or password for myemailaddress.com is incorrect. Update them now".
However, they are both correct. Nothing I do will sort out the issue.
Has anyone else come across this problem and if so how did you sort it out.
Thanks
I have come across the same exact issue with yahoo mail on an iPhone several times. I have concluded that it is a server problem. Give it a day or two and it will start working again as did mine.
janedoesmith said:
I have come across the same exact issue with yahoo mail on an iPhone several times. I have concluded that it is a server problem. Give it a day or two and it will start working again as did mine.
Click to expand...
Click to collapse
Thanks but I'm not so sure about this. Maybe the issue you had was extremely similar.... Did you manage to access your email from an Online web server?
I can access mail from the Web Browser so I don't think it''s a server issue.
The GMail App works fine, so something has become corrupted along the lines.
Tried deleting the account and creating a new one.... that didn't work.
Yes, I was able access my yahoo mail using a web browser. The first time that issue occurred, I also tried everything you have tried to include restoring the firmware on my iphone to no avail. I gave up and a day or two later, it starting working again. Since then, I have had this issue at least twice. You may have a different problem but the symptoms are quite similar.
janedoesmith said:
Yes, I was able access my yahoo mail using a web browser. The first time that issue occurred, I also tried everything you have tried to include restoring the firmware on my iphone to no avail. I gave up and a day or two later, it starting working again. Since then, I have had this issue at least twice. You may have a different problem but the symptoms are quite similar.
Click to expand...
Click to collapse
SOLVED..... You were correct. It was the server.
What I did in the end was from the Online Web Server I signed in using the current password then changed it to a different one.
I then went to my Nexus 7 and changed the password to reflect the updated password.
BINGO..... It synced.
So somewhere along the lines it was the server that was not allowing the old password to work correctly.
Thanks.
Would appear I spoke too soon.... The damn things playing up again. Same problem, keeps teling me it's the wrong password. Only this time I can't use the same method to fix it, as it does not matter how many times I change the password on the server the Nexus 7 Email app keeps saying it's wrong.
So, any ideas guys?

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