Database Users

Dual microphone: calls quality

I've notice some problems with the quality of the calls, mainly the way people hears me. Looks like the noise cancelling is not working well and the upper microphone is forcing voice cuts.
I did a test putting my finger on the up microphone and people hears me better.
Does anyone have experienced the same problem? Do you know if there is a way to disconnect by software the upper microphone?
Thanks

The upper mic works only for video recording. I want it to cancel the noise in calls, but for now there is not such an option.

Yeah I've got some complaints from people I called that the quality was bad, I sounded far away. I've posted a thread as well. I haven't tried to block the top mic, gonna try that!! I've tried to use the Service Menu to change some mice settings, but I can't get in the appropriate sub menu...

yes - I'd like to know the answer to this too ...

I've done a couple of tests more, its the upper mic...
Just tried to call in a noisy environment, and covering the upper micro made a difference.
Enviado desde SGN

vessk0 said:
The upper mic works only for video recording. I want it to cancel the noise in calls, but for now there is not such an option.
Click to expand...
Click to collapse
NO, you have that option when placing or receiving a call. Just pres menu and activate noise cancelling.
And this is what I use to solve the problem, I deactivate this noise cancelling.

so do i have to deactivate the noise cancelling manually every single time for the better call quality?
Hmm... sucks to be.
I think no noise cancelling has to be default, and we shold be able to activate it when we need.
Sent from my GT-N7000 using XDA App

hoyoonbid said:
so do i have to deactivate the noise cancelling manually every single time for the better call quality?
Hmm... sucks to be.
I think no noise cancelling has to be default, and we shold be able to activate it when we need.
Sent from my GT-N7000 using XDA App
Click to expand...
Click to collapse
Yes, I've been looking for, but only found the option to deactivate during a call.
Cloud someone tells us if there is a way to to it permanently?

What base band or firmware version are you guys on? Be buying a note over the weekend andwill test to see if the same problems arise. Singapore version is DXKK1 with XXKJ6 Baseband.
Sent from my HTC Desire HD using xda premium

SGN Latvia
Same problem for me. I have bought my phone here in Latvia. Everytime during the call I need to turn on noise cancelation manualy. Hope, Samsung will make some update soon.

The people I called said that deactivating the noise canceling was a major improvement in sound quality. It's a bummer I have to deactivate it each time I call, there must be a solution for that problem.
But what about the cause of this problem. Is this a firmware issue or is the upper mic defect? I would like to hear from more people, we can't be the only ones having this problem.. If the mic is defect I'm sending my note back to the supplier.

Steelduines said:
Steelduines
Click to expand...
Click to collapse
In Russian forum (4pda.ru/forum) a lot of users are talking about this problem. I can confirm what "we are not alone"

Mine is always deactivated at least i know now what the symbol means. Never changed a setting.
Sent from my GT-N7000 using Tapatalk

Some people also affected in Spain. While waiting for a soft solution, i am covering upper microphone with a tape.... And it works pretty nice
Sent from my Galaxy Note

Steelduines said:
The people I called said that deactivating the noise canceling was a major improvement in sound quality. It's a bummer I have to deactivate it each time I call, there must be a solution for that problem.
But what about the cause of this problem. Is this a firmware issue or is the upper mic defect? I would like to hear from more people, we can't be the only ones having this problem.. If the mic is defect I'm sending my note back to the supplier.
Click to expand...
Click to collapse
How do you deactivate this, what do you press and where?
Sent from my GT-N7000 using xda premium

jason370 said:
How do you deactivate this, what do you press and where?
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
According to this post you press menu when placing or receiving a call.

bigmout said:
According to this post you press menu when placing or receiving a call.
Click to expand...
Click to collapse
i see. surely there's a way to permanently deactivate this. maybe in the registry settings

Gsmarenas review is up: http://www.gsmarena.com/samsung_galaxy_note_n7000-review-676.php
gsmarena is reporting excellent call quality and audio (music) quality.
now which magical test unit did they receive?

In my case no one complained of audio quality, they said that the voice just sound perfect. And this thing happened on both SGS2 and Note with noise cancelation on.

So tiny holes each on top and bottom of the phone are microphones!
I thought they were water drainage holes

Popping sounds on calls and low microphone issues

On calls I get popping sounds. a few times the pops have been so loud I almost dropped.
The microphone is also really low. people can't hear me I use to be able (Gnexus) to set the phone down and talk with it on the computer table next to me but now they can't hear me.

Nuxtux said:
On calls I get popping sounds. a few times the pops have been so loud I almost dropped.
The microphone is also really low. people can't hear me I use to be able (Gnexus) to set the phone down and talk with it on the computer table next to me but now they can't hear me.
Click to expand...
Click to collapse
hey I heard a pop sound not during my calls but only during a skype call or video then my mic goes silent....but the pop sound is almost to soft to hear

Hey stilling this problem I took it back and got a new one. Would like to know if this is the phone problem?
Sent from using xda app-developers app

Nuxtux said:
Hey stilling this problem I took it back and got a new one. Would like to know if this is the phone problem?
Sent from using xda app-developers app
Click to expand...
Click to collapse
Standard 'is this a hardware problem?' test:
1. If you are on a custom ROM, flash completely back to stock and retest.
2. If you are already on stock, backup all your data and factory reset. Even better, completely wipe the phone and re-install stock and retest.
3. If the issue still occurs, the issue is most likely with the hardware. If the issue no longer occurs, then it was a software problem.
4. If I understand this reply correctly, you have already received a replacement device and the issue still occurs. In this case, you happen to be very unlucky.
As for the Nexus 4 in general, I can only speak anecdotally. I don't have the issue on the seven Nexus 4 devices I've tested: two of my own, three from coworkers/friends who also own the device, and two test devices.
antonakist said:
hey I heard a pop sound not during my calls but only during a skype call or video then my mic goes silent....but the pop sound is almost to soft to hear
Click to expand...
Click to collapse
Since the issue only happens during Skype calls and not while using the standard calling function, I would blame this issue on VOIP quality: either your latency is high, Skype is having quality issues, or some combination of the two. I have issues with Skype call quality on both my phone and my PC, and the issues are largely to do with Skype throttling the call bandwidth.

what about my mic issue the sounds very low. is there a way to change the gain on the microphone? I always use my phone by calling 1 of my friends I'm placing the phone beside my desk as I speak with them they can't hear me with this new phone they were able to perfectly hear me with the galaxy Nexus.
Sent from my Nexus 4 using xda app-developers app

No advice?

Echo during phone call

Hi everybody. I got a problem with my Telus galaxy s4. During phone call, the person who im talking with heard her voice in background like an echo. There is something I can do to solve that problem
Sent from my SGH-I337M using xda app-developers app

xxjack3dxx said:
Hi everybody. I got a problem with my Telus galaxy s4. During phone call, the person who im talking with heard her voice in background like an echo. There is something I can do to solve that problem
Sent from my SGH-I337M using xda app-developers app
Click to expand...
Click to collapse
Have you had anybody else report echoing? If not I would think it is feedback on her end causing the echoing
Sent from my WANAM'ED AT&T S4

I can here myself during call..not sure what it is
Sent from my SGH-I337 using xda app-developers app

Try disabling noise reduction in call settings... echoing has been a problem since the s2 sometimes disabling noise reduction helps or turn down volume on your phone.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4 Beta

I have made a lot of test :
Disable noise cancellation (Still echoing)
Change SIM card (Still echoing)
Reset the phone (Same problem)
Also when I plug a pair of headphone with a mic, Ive got no problem but when I remove it, the echoing are coming back
Did I have to try something else or its a hardware problem?
PS: everybody who im talking with hear the ecgo of her voice
Sent from my SGH-I337M using xda app-developers app

Its Obama. He forgot to mute his end.

xxjack3dxx said:
I have made a lot of test :
Disable noise cancellation (Still echoing)
Change SIM card (Still echoing)
Reset the phone (Same problem)
Also when I plug a pair of headphone with a mic, Ive got no problem but when I remove it, the echoing are coming back
Did I have to try something else or its a hardware problem?
PS: everybody who im talking with hear the ecgo of her voice
Sent from my SGH-I337M using xda app-developers app
Click to expand...
Click to collapse
First try to remove the back cover and test the problem without any backcover.

sanris said:
First try to remove the back cover and test the problem without any backcover.
Click to expand...
Click to collapse
i had the same problem and i removed the back cover and the problem is gone, any idea why?

Most of covers causing this problem. Use the original cover comes with phone.
Sent from my 116 using XDA Premium 4 mobile app

sanris said:
Most of covers causing this problem. Use the original cover comes with phone.
Sent from my 116 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Not truth.. I have orginal cover and talking on Bluetooth and have echo sometimes. This is do to other side keeping they phone to loud and you hear you voice tru they phone.Tell person you talkig to lower volume and echo will be gone.

norbarb said:
Not truth.. I have orginal cover and talking on Bluetooth and have echo sometimes. This is do to other side keeping they phone to loud and you hear you voice tru they phone.Tell person you talkig to lower volume and echo will be gone.
Click to expand...
Click to collapse
i agree, some of original covers also cause issues. I have both original samsung s-view flip cover (bought @ INR 22XX/- ) and i had same issues and my friend have problem with original backcover comes with phone. we showed the problem in service centre and changed the back cover for my friend within warranty. now its ok for my friend.
for me, i stopped using that s-view cover and used the original one comes with phone and now ok for me.

xxjack3dxx said:
Hi everybody. I got a problem with my Telus galaxy s4. During phone call, the person who im talking with heard her voice in background like an echo. There is something I can do to solve that problem
Sent from my SGH-I337M using xda app-developers app
Click to expand...
Click to collapse
Hi,
I have exactly the same echo problem. Did you solve the problem?

I just started experiencing the same thing after flashing 4.4. Never had this problem and now the problem doesn't even get fixed when I went back to 4.3 or 4.2.2. No idea how to fix it, I have full wiped each time and tested on the clean rom so it can' t have anything to do with my apps. I also removed the back cover and case to test that theory but nothing helped. I hear a static and my own voice echoing. I don't think the other person hears the echo though. Does anyone have a solution?
I have also tried flashing different modems but that didn't solve the issue.

Problem solved!!!
I found the problem. i was experiencing the same problem, the other caller was hearing an echoe. First i thought it was the s-view cover but no. if the microphone is in any way covered it makes an echoe so do not cover it, and for the answer to your questions just clean the microphone hole using a needle. Now it works perfectly. Have fun Guys!!!

chossen said:
I found the problem. i was experiencing the same problem, the other caller was hearing an echoe. First i thought it was the s-view cover but no. if the microphone is in any way covered it makes an echoe so do not cover it, and for the answer to your questions just clean the microphone hole using a needle. Now it works perfectly. Have fun Guys!!!
Click to expand...
Click to collapse
I have the echo effect of my voice when someone calls me. I use a bluetooth earpiece so the phone mic is not the problem. I've thied three different bluetooth headsets and all of them have the echo effect for my voice (the other side doesn't hear it).
I did put on a Samsung Qi charging cover but I can't remember if the echo effect started before or after I put on the Samsung Qi enabled cover. first i want to test the unchecking the noise reduction box to see if that works, if not then I'll replace the back cover to see if that is the issue.
I'm skeptical about the back cover being the problem, however, because it only happens when someone calls me. For example, my daughter called me and I could hear my voice in the echo. I asked her to hang up and try again. Again I could hear the echo. So I had her hang up and I called her. No more echo. Neither have I heard the echo on any other calls I make, but it is on all the calls I receive.

nogods said:
I have the echo effect of my voice when someone calls me. I use a bluetooth earpiece so the phone mic is not the problem. I've thied three different bluetooth headsets and all of them have the echo effect for my voice (the other side doesn't hear it).
I did put on a Samsung Qi charging cover but I can't remember if the echo effect started before or after I put on the Samsung Qi enabled cover. first i want to test the unchecking the noise reduction box to see if that works, if not then I'll replace the back cover to see if that is the issue.
I'm skeptical about the back cover being the problem, however, because it only happens when someone calls me. For example, my daughter called me and I could hear my voice in the echo. I asked her to hang up and try again. Again I could hear the echo. So I had her hang up and I called her. No more echo. Neither have I heard the echo on any other calls I make, but it is on all the calls I receive.
Click to expand...
Click to collapse
I have exactly the same problem with my 2 new galaxy S4 , did you fix it?

microphone mutes itself

Occasionally my mic goes on mute when I receive \ make a call. I have just updated to 5.1.1
There is no pattern and I have tried everything.
I have seen elsewhere that other handsets are suffering from this bug. Has anyone else had it and can offer a fix

It's the worst when using skype with earphones. Doesn't even work
Sent from my D5833 using XDA Free mobile app

i tought i was the only one, even when i answer a normal phone call it mutes itself "fixing it" by taping the speakerphone icon :L

AlfredS said:
i tought i was the only one, even when i answer a normal phone call it mutes itself "fixing it" by taping the speakerphone icon :L
Click to expand...
Click to collapse
Exactly! Also reboot fixes the issue but after some time it starts muting again. Happens only on outgoing calls for me. On incoming calls microphone works.
So the only solution is factory reset? Maybe new .570 firmware build will fix the problem...

I think you guys should also take about your issue in talk.sonymobile.com
I made a thread there called "Skype issue on 5.1.1" in the Z3 Compact section. Sony needs to see this.
Sent from my D5833 using XDA Free mobile app

I'm also having the same Issue and realize that the real problem relies on Google app. If you disable the "OK Google" recognition on any screen the mic will work as it is..
mrleemarshall said:
Occasionally my mic goes on mute when I receive \ make a call. I have just updated to 5.1.1
There is no pattern and I have tried everything.
I have seen elsewhere that other handsets are suffering from this bug. Has anyone else had it and can offer a fix
Click to expand...
Click to collapse

After much testing of features and apps i have got the problem down to either OK Google from any screen or Sony Smart Connect.
It is only when 1 of those features are enabled, does the mic mute sporadically.
There is no pattern and therefore can be absolutely certain. My instinct us Sony Smart Connect.

Can you guys try a skype call using earphones? It really doesn't work. I have smart connect and google app disabled anyway. The mic just refuses to work
Sent from my D5833 using XDA Free mobile app

Have you tried disabled and forced stop. Then reboot.

mrleemarshall said:
Have you tried disabled and forced stop. Then reboot.
Click to expand...
Click to collapse
Well i disabled them. Didn't force stop though :/ are you sure this is going to work? Then i'll upgrade to 5.1.1 again :/
Sent from my D5833 using XDA Free mobile app

Tried it. Still doesn't work on skype on 5.1.1. With OK Google disabled and with Google app itself disabled
Sent from my D5833 using XDA Free mobile app

Nexus 4 same Problem. Only reason why I abandoned it and bought the z3c. Thought it was an hardware issue. Loved the device. Hrrgh.
Right now the z3c is in for repair. Display coming of and using the Nexus 4 again.

Following even more testing. I am convinced the problem is in Sony smart connect. disable and remove it.
Been working OK for a couple of days. Must reboot once deleted the app.

Note that some other apps have the same issue like Vidyo Desktop.
Trying to freeze off smar t connect, finger crossed

Problem with audio on calls barely audible

I have been reading on this online trying to find a solution without any comprehensive solutions so would appreciate it if someone could please help me out....
While talking on the phone using my moto x style...the people on the other end say that they can barely listen to me....i have to literally shout to make them hear it...
do any of you face similar issues? am i doing something wrong?.
I am on stock btw and received the OTA MM update a week back
Please let me know what other details you need to identify and solve the problem

Ok so its not just me. It started as soon as I updated to MM. I did find somewhat of a work around. Usually if I take the phone away from my ear (so the display turns on) and then put it back, they can magically hear me again. If that doesn't work I toggle speakerphone mode on then off and it works.
Sent from my XT1575 using Tapatalk

Wow I will definitely try it out next time I face this issue... Am so relieved to see that I am not the only one with this issue... Is your problem intermittent too? Also anybody else facing the same issues?
Sent from my HM NOTE 1S using Tapatalk

I disabled Enhanced 4G LTE Mode and the problem immediately went away. After a few days, I tried my luck and turned it back on and haven't had a problem with other hearing people hearing me since. Good luck.

Unfortunately am still facing a lot of issues with the calls...my voice sounds muffled and extremely feeble to people and they arent able to hear me....
Am surprised nobody else is facing this issues...did i get a defective piece? Are there any other things I can try out....
extremely frustrated with it and not sure what to do...any help would be immensely helpful

bump...

I'm having the same issue on 2 devices. It happened on both OS's. I'm going to try turning off the enhanced 4g lte option. Maybe that doesn't play well with Verizon. One note I did make was the problem doesn't exist on speaker phone. I kinda thought it was the noise canceling mics being too functional.

Thanks please let me know how it goes and if you are able to find anything...I dont even have the 4g LTE option since I am using the phone in India...
Have tried disabling Ok Google voice activation which helped lot of OPO users but doesnt seem to work on MXPE

I've got the same issue on a phone I just got 3 days ago. Replacement should arrive today.
The problem... Low volume on the handset earpiece accompanied by very low level but constant background static noise. The background noise is low enough to only be audible in a quiet environment. Switch to speaker phone, Bluetooth, or wired headset and the problem is gone. The problem is only on the handset earpiece.
Sent from my XT1575 using Tapatalk

Okay I am facing the issue with the microphpone actually in terms of outgoing call quality...the other person is barely able to hear me at all

msankadi said:
Okay I am facing the issue with the microphpone actually in terms of outgoing call quality...the other person is barely able to hear me at all
Click to expand...
Click to collapse
I see, different problem from mine. Audio for the other person on my calls is fine.
My replacement has arrived, but the problem persists. However prior to upgrading the new phone to Marshmallow, it was fine. Seems like a Marshmallow bug.
I started a new thread detailing the issue at http://forum.xda-developers.com/showthread.php?t=3277589.
Sent from my XT1575 using Tapatalk

Thanks a lot for your inputs though...issue is a bit different...

Same issue here ! immediately after MM OTA update (stock vanilla) people start complaining they cannot hear me well !
After sorting most of MM issues this is a major pain in the a**
Let Moto know about this as it makes the phone crippled.

How come there aren't any more complaints about this serious issue !
This is 100% MM related - People complain they can barely hear me on the other end of the line - I sound muffled, stuttered and basically bad to the point they cannot continue the conversation and demand I call them from a land line !
Forget all MM bugs, problems, etc (need I mention the Equalizer went AWOL) now this Smartphone which I highly praised and loved became a ...smart something - with no phone feature.
Help me let Moto support be aware of this issue.
Thanks

I have the same issue, the other person is barely able to hear me.
I'm in Italy and i noticed that this issue come when my phone is in GSM (2G), when i talk in 3G it's ok.
I also made a TEST that you can do, i tried to speak with headphones's microphone and the issue is gone, but when I unplug the headphones the issue came back immediatly (switching the screen on).
Does anyone know how to tell this issue to Motorola?
Everyone of us should send his request to Motorola, to show them this common issue.

Got the following advise from Motorola support on chat - it seems to help - please tell me if it work for you:
please go to settings > apps > all > Audio Effects app - Tap Force Stop - Clear Cache and Clear Data.
Also under settings > apps > all > go to Phone app - Tap Force Stop - Clear Cache and Clear Data.
Now please turn off the phone and when you turn it back on try making a call.

alon3232 said:
Got the following advise from Motorola support on chat - it seems to help - please tell me if it work for you:
please go to settings > apps > all > Audio Effects app - Tap Force Stop - Clear Cache and Clear Data.
Also under settings > apps > all > go to Phone app - Tap Force Stop - Clear Cache and Clear Data.
Now please turn off the phone and when you turn it back on try making a call.
Click to expand...
Click to collapse
I did try all that per Motorola support. It made no difference. Then I tried a factory reset without reconnecting to my Google account. Also, no difference.
Note I am waiting on a second replacement phone. It should arrive on Wednesday.
Sent from my XT1575 using Tapatalk

None of the solutions seem to work for me either Did you guys actually try to finalize if this issue was only due to MM? Did you not face it on Lollipop? Am seriously lost for words on the issue as its such a basic need which is not being met...did the replacements help resolve it?

msankadi said:
None of the solutions seem to work for me either Did you guys actually try to finalize if this issue was only due to MM? Did you not face it on Lollipop? Am seriously lost for words on the issue as its such a basic need which is not being met...did the replacements help resolve it?
Click to expand...
Click to collapse
This is 100 % MM issue
I can confirm
This is not on lollipop
Is audio equalizer solution full proof ????
Sent from my XT1572 using Tapatalk

freakzapster said:
This is 100 % MM issue
I can confirm
This is not on lollipop
Is audio equalizer solution full proof ????
Sent from my XT1572 using Tapatalk
Click to expand...
Click to collapse
I only recently got the MXPE, and upgraded to Marshmallow immediately. My first call was under Marshmallow's control. It had the background noise and low volume level.
I got a replacement and tried it under Lollipop immediately. It did not have the background noise, but did have low volume. Upgraded it to Marshmallow and the noise returned. So, I would conclude that the noise is a Marshmallow induced issue.
However, I have a second replacement of the way. My thought is that perhaps the noise is related to the low volume issue, which is a hardware problem, and Marshmallow is just highlighting the weakness in some way that results in the noise.
As for the volume problem, this is the first phone I've ever had to use at maximum volume. Even then, it is just adequate. From what i have read on boards like XDA, this is not normal. That, in part, is why I have another replacement on the way.
Sent from my XT1575 using Tapatalk