[Q] How is everyone's service? - Verizon Galaxy Note 3 Q&A, Help & Troubleshooting

I am ending my connection with sprint soon and was wondering how is the Verizon Note 3? I live in the north bay area of California and was curious what everyones service is like.
the main reason im leaving Sprint is because my calls are constantly dropping in my house and at work. Its pretty terrible.
Sprint did provide great customer service any time I had issues...
Do people on verizon drop many calls? I know they logged atleast 75 last month... just curious. I love the Note 3 - hated the srevice
I had the Note 3 and pretty much loved it but was considering going with the S5 instead once Im able to port my number.

j00manji said:
I am ending my connection with sprint soon and was wondering how is the Verizon Note 3? I live in the north bay area of California and was curious what everyones service is like.
the main reason im leaving Sprint is because my calls are constantly dropping in my house and at work. Its pretty terrible.
Sprint did provide great customer service any time I had issues...
Do people on verizon drop many calls? I know they logged atleast 75 last month... just curious. I love the Note 3 - hated the srevice
I had the Note 3 and pretty much loved it but was considering going with the S5 instead once Im able to port my number.
Click to expand...
Click to collapse
I don't live in Cali but I'll chime in. My service has been great. It's alittle more pricey but it's been worth it. My inlaws live in a rural area of Maryland and Sprint cell service was null and void but with Vzw it's full 4G in their area. I love my Note 3, the roms are great and there's a pretty good group of folks around here. Not alot of flaming and trolling either. When I first switched to Verizon I was a HTC fanboy and got the Rezound. Things were so crazy on here I almost went back to Sprint..lol. Maybe it had to do with the fact that it was a phone with beats audio in it and that brought in a younger immature crowd??.... Anyway, in my dealings so far eveyone has been pretty helpful and down to earth in the Note 3 section. Maybe someone in that area can chime in on how good the cell service is. Good luck in your choice.

Related

June 13th Release

Let the rumor train keepon a rollin'
Here's the link and another and one more.
Also, as some comments have said, I think they're mixing up 4G service for 4G hotspot. I don't believe (or cross my fingers/hope/pray/etc) that Sprint will charge extra for 4G, but will charge the $10-20 for the mobile hotspot.
That's over two months from now.... WTF lol.
Here's another link from Engadget - http://mobile.engadget.com/2010/04/07/htc-evo-4g-landing-on-sprint-mid-june-4g-to-be-a-10-20-add-on/
michd43 said:
Here's another link from Engadget - http://mobile.engadget.com/2010/04/07/htc-evo-4g-landing-on-sprint-mid-june-4g-to-be-a-10-20-add-on/
Click to expand...
Click to collapse
Ahh you beat me to it, was just about to add that.
And yeah, I know.. The release date is way too far away for me, I'm tired of sitting on this stupid upgrade.
keatre said:
I'm tired of sitting on this stupid upgrade.
Click to expand...
Click to collapse
Same here!!! I've been sitting on my upgrade since Nov. lol
Let me ask you Sprint customers about coverage.
I know they say Verizon has the most coverage blah blah and AT&T is next. I just think in sheer numbers these two get the most rezognition because of the 90Mil and 85Mil customer they have.
But I have been looking at the Spring Coverage and it seems they cover better of lots of areas that Verizon and AT&T are not that good at and equal to areas to areas they cover well.
Also any roaming charges? I ask this only because I am not familair with their data/phone plans anymore. The last time I had them was when roaming was a KILLER Charge!
So would you say their coverage is not given enough credit?
I don't like Verizon. I am inclined to pick up an HTC Telstra on April 27th for my AT&T network. I have no contract at the moment. I got the T-Mobile and returned it due to the bad coverage at some client locations and inside buildings the are horrid.
AT&T seems to cover almost every area that I need so far.
Sprint seems to cover them well but I like real life data not Sprint Data.
Thanks for your any input..
Sprint has fairly good coverage in my area. I live in a small town and have full bars inside my house. The only dropouts I have experienced in a 60 mile radius are in places where I doubt there is a tower for any cell provider and even then data just drops to 1x (I drive across an inlet bridge with land about a mile wide with the atlantic ocean to one side and the bay to the other side.)
I feel Sprint is getting back in the game full force. Time will tell when they roll out the EVO and 4G. Some potential problems could arise such as customers purchasing the EVO only to find out there is no 4G coverage in their area etc... But it's a risk Sprint will take and incentive to expand their network. You also have to remember not everyone is a smart phone junky or even cares about 4G. Most want a phone to talk on and text/picture message. I get asked by someone sitting on a laptop checking their email about why I play with my phone so much and I turn and smile and say I'm just doing the same thing you are and they still don't really get it. So it's an evolution although it will be marketed as a revolution.
I think Sprint's main problem, and something they have obviosuly known and been working on, is their device line.
Why is AT&T so popular? The iPhone of course...
If you don't like the iPhone, or don't like AT&T, check out Verizon, they've got that Droid!..
Oh wait, I don't like Verizon either... Tmob has a Droid Eris, right?
Wait, Tmob sucks... What's Sprint got? A TP2 that costs me 299?!, so yeah, that Droid looks good.
People are obsessed with what device they have, and THEN about their coverage. It's the only way AT&T can get away with jacking up their iPhone prices that high -- while Sprint offers the SAME plan for 30-40 a month cheaper.
But to answer your question, Sprint's coverage is great for me. Granted I'm in Texas (Sprint has 4G all over the place here), but for the cheaper plan and great coverage, I would say Sprint is probably the best carrier in my region. Why are so few people using Sprint? -my main guess (and I think its a good one) is that Sprint has crap phones.
keatre said:
I think Sprint's main problem, and something they have obviosuly known and been working on, is their device line.
Why are so few people using Sprint? -my main guess (and I think its a good one) is that Sprint has crap phones.
Click to expand...
Click to collapse
I don't think you can call 51.9 million Sprint subscribers (as of January 2010) "so few". Verizon had 67.2 million, and AT&T was sitting at 71.3 million. So take into account that the AVERAGE cell phone subscriber only knows what they see in commercials, the 15.3 million difference between Sprint and Verizon is easy to imagine. I have run into countless employees who have no idea that Sprint rates are better than Verizon's. They always cite, "Verizon has better coverage...", then I show them the rate difference and they swap over. Not to mention that coverage areas for Sprint and Verizon are almost the same. That being said, AT&T only has 3.9 million more than Verizon, and that can be attributed to the iPhone craze.
Jye75 said:
I don't think you can call 51.9 million Sprint subscribers (as of January 2010) "so few". Verizon had 67.2 million, and AT&T was sitting at 71.3 million. So take into account that the AVERAGE cell phone subscriber only knows what they see in commercials, the 15.3 million difference between Sprint and Verizon is easy to imagine. I have run into countless employees who have no idea that Sprint rates are better than Verizon's. They always cite, "Verizon has better coverage...", then I show them the rate difference and they swap over. Not to mention that coverage areas for Sprint and Verizon are almost the same. That being said, AT&T only has 3.9 million more than Verizon, and that can be attributed to the iPhone craze.
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Click to collapse
Woah passive aggressive, sorry dude.. I think we're saying the same thing (or atleast getting at it), but your prose is oh so more eloquent. My sincerest apologies.
michd43 said:
Same here!!! I've been sitting on my upgrade since Nov. lol
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Click to collapse
I'm in the same predicament, except I started taking advantage of Sprint's 30 day guarantee, and am trying out different phones until the EVO gets here. (~$30 a pop when you return it)
I have a touch pro, and last month tried the Moment, it was cool, but had to return it.
Now I have the Pre, and I'm liking it so much (other than having to figure out how to pop open they keyboard with one hand) that I'm afraid I might not be able to return it.
[email protected] had mentioned that a number of 4G phones are to be released this year, I'm wondering if I should wait until the fall to make a decision on what phone is to keep my upgrade credit.
MetroKnight said:
I'm in the same predicament, except I started taking advantage of Sprint's 30 day guarantee, and am trying out different phones until the EVO gets here. (~$30 a pop when you return it)
Click to expand...
Click to collapse
I was thinking of doing that lol. I had the Pre for a month and return it. All I need is a good device (the Evo) and being a sprint premier customer, I get 1 year contracts. So hopefully that hold me over till the next great device .

Thinking about switching from T-Mo

I've recently been having problems with some of my text messages not making it to my phone. Some get through, some don't. I spent nearly 40 minutes the other day with "tech support" (30 of them spent talking to an Android 'specialist'). In the end, I was told that they didn't know why some were getting through and some weren't. They pointed the finger at my friends who are texting saying the problem might be on their end (my gf is on T-Mo as well and we skyped so she could show me the 'sent successful' msgs on her BB 9700). The real kicker was when the specialist told me that I should delete my texts every day because "Android devices can't really handle holding more than 40-50 msgs at a time before it causes problems for the handset and the software." SMH.
Anyway, I've been playing around with a friend's Evo lately and I really like it. It's got me thinking of a possible switch to Sprint if this text issue keeps popping up and T-Mo keeps giving me BS answers.
I guess I just want to ask:
1. Any recent converts from T-Mo? How do you like Sprint so far?
2. Any experience issues similar to the one I'm having?
3. Any issues at all with the Evo or service in the LA area?
My friend said he's been with Sprint for about 10 years now, and I asked how customer service was. He said "I don't know, I've never really needed to talk to them." Seemed like a good sign to me.
Thanks XDA Evo heads!
I was on tmo before I switched to Sprint when I started working for them. Honestly on not working at sprint anymore and I'm still on it and got my fiance on it and we have a joint account. Sprint is amazing and I love it and I would never look back. Plus you could probably get a discount from where you work which helps. Customer service isn't bad if you have to call them. I've called them and if they can't help tu they usually offer some kinda something to take away the blow.
Sent from my PC36100 using XDA App
i was in the same boat... i forced tmo to let me out of my contract b,c of similar problems, including weak signal strength and dropped calls....
I am having better signal strength and less dropped calls/ unreceived messages but not as good as I was expecting...
The biggest difference I noticed is that Tmobile customer support is miles beyond Sprints.
Sprint has the worst customer service that I have seen in a while.
The reps are dumb, disrespectful, dumb, don't care....dumb....
Not exactly what you asked for but I switched from AT&T to Sprint about 2 months ago for the Evo. I love the Evo..... but Sprint sucks ass. At least here in Central Florida, Sprint is the worst service you can have (AT&T is the best) I sometimes get calls and text 3 or 4 days late. I'm in the process of deciding if my Evo is good enough to stick it out or if switching back to AT&T is worth paying the higher prices.
Give it a try. You can cancel within 30 days for a full refund of both equipment and service costs. There is no risk whatsoever.
Sent from my PC36100 using Tapatalk
I sent my wife a few texts 2 weeks ago that never made it.
I on the other hand have had no problems worth sprint's service.
Sent from my PC36100 using XDA App
daewond3r said:
I've recently been having problems with some of my text messages not making it to my phone. Some get through, some don't. I spent nearly 40 minutes the other day with "tech support" (30 of them spent talking to an Android 'specialist'). In the end, I was told that they didn't know why some were getting through and some weren't. They pointed the finger at my friends who are texting saying the problem might be on their end (my gf is on T-Mo as well and we skyped so she could show me the 'sent successful' msgs on her BB 9700). The real kicker was when the specialist told me that I should delete my texts every day because "Android devices can't really handle holding more than 40-50 msgs at a time before it causes problems for the handset and the software." SMH.
Anyway, I've been playing around with a friend's Evo lately and I really like it. It's got me thinking of a possible switch to Sprint if this text issue keeps popping up and T-Mo keeps giving me BS answers.
I guess I just want to ask:
1. Any recent converts from T-Mo? How do you like Sprint so far?
2. Any experience issues similar to the one I'm having?
3. Any issues at all with the Evo or service in the LA area?
My friend said he's been with Sprint for about 10 years now, and I asked how customer service was. He said "I don't know, I've never really needed to talk to them." Seemed like a good sign to me.
Thanks XDA Evo heads!
Click to expand...
Click to collapse
Best move I have made. Tmo did good bringing android but everyone else is blowing them away with phones and plans.
Sent from HTC Evo with CM6
I recall an issue similar to this on the hero.
Yes its true on some of the older Android OS there was some issues with alot of txt msgs my hero practically shut down when i hit 2000 txt msgs it wouldnt load them or receive any txt msgs.
as I recall just randomly not receiving them tho etc was resolved with a hard reset of the device.
jasonleb1 said:
Not exactly what you asked for but I switched from AT&T to Sprint about 2 months ago for the Evo. I love the Evo..... but Sprint sucks ass. At least here in Central Florida, Sprint is the worst service you can have (AT&T is the best) I sometimes get calls and text 3 or 4 days late. I'm in the process of deciding if my Evo is good enough to stick it out or if switching back to AT&T is worth paying the higher prices.
Click to expand...
Click to collapse
Weird, I switched from ATT and I had the problems u are describing, however the problems were w ATT, maybe it was the iPhone but service sucked, dropped calls, slow 3G speeds, customer service wqs bad, etc. I'm in central FL btw. As far as Tmo I got to admit they got pretty good customer service, can't really complain about sprints either. Service has been great as well, no dropped calls in 2+ months and great 3G/4G speeds. If pricing is a factor, Sprint has it covered. Check coverage in your area and see if you got good coverage, other than that o don't see why you couldn't switch and be happy w Sprint.
Sent from my PC36100 using XDA App
sdrewh said:
Best move I have made. Tmo did good bringing android but everyone else is blowing them away with phones and plans.
Sent from HTC Evo with CM6
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Click to collapse
I agree here. However, what an above poster said. T-mo has better customer support. I was with T-mo for almost 10 years and recently switched over when the EVO came out because T-mo couldn't tell me when their next Android Device was coming out, and the only rumors were of the GPS phone which looked attrocious. The Nexus was available, but only for new plan holders and the price was rediculous, not to mention it was already getting long in the tooth. I love the EVO, and 6Mbps down on my 4G is great (when I get a strong 4G signal). I am not impressed with 3g as I never seem to get over 600kbps and I do not like the fact that I can't use Data and Phone at the same time on just 3g.
Otherwise, Sprint's plan is better despite the infamous "$10" fee, unless you primarily make phone calls to land lines. I got a bonus 450 min. on top of the 450 min. with the unlimited plan for land line calls and I rarely use 100 min. Otherwise they really are unlimited in the Data side.
I hope this helps in your decision. Good luck.
I've gone through most every cell provider in my state. T-Mobile, ATT, Cingular (basically same thing) Virgin, verizon, Cricket.
Cingular was by far the worst. Tons of missing.txts and dropped calls.
Then went to Tmobile. Loved Tmobile. Not a huge calling area at the time. But still great service.
Then to ATT for the iPhone. Loved iphone. Still didn't like att. Than I came to sprint foe the EVO. and so far its pretty good. Pricing is nice, even with the 10 extra for 4G.
...in 1943, I killed a drifter.
I went from T-Mo to Sprint about two months ago, it was a great move. Better prices, able to do things in the shop. T-Mo forced my hand because they would not let me back into a contract and would not work with me on phones. I was very disappointed with T-Mo and how they handled me, especially because I had been with them for seven years. I have the Evo now.
If you are coming to sprint make sure you look into getting the Everything Plus plans to save some money.
Instead of the regular Everything 450 for 69, you can get Everything with 500mins for 59.
as dissapointed as i'v been with sprint, they do have unlimited mobile to mobile....
Thats pretty epic i suppose
Why does anyone use T-Mo on the first place (outside of Europe, that is)? Their 3G coverage is an absolute joke. It makes AT&T's coverage look fantastic!
Been with Sprint for 11 years, in 3 different states, any issue, that I can count on one hand, have been resolved over the phone.
You have 30 days to try it risk free, what's not to like ?
Sent from my PC36100 using XDA App
Thanks to everyone who took the time to respond!
I think I will try it out for a month and see how it is.
Weird, I switched from ATT and I had the problems u are describing, however the problems were w ATT, maybe it was the iPhone but service sucked, dropped calls, slow 3G speeds, customer service wqs bad, etc. I'm in central FL btw. As far as Tmo I got to admit they got pretty good customer service, can't really complain about sprints either. Service has been great as well, no dropped calls in 2+ months and great 3G/4G speeds. If pricing is a factor, Sprint has it covered. Check coverage in your area and see if you got good coverage, other than that o don't see why you couldn't switch and be happy w Sprint.
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Click to collapse
Hmmm. I had an iPhone too (1st Gen and 3Gs) and never once dropped a call, my 3G speeds were always fast and customer service was always great to me (but I always went to the store I never called tech support and the people at my store are really friendly and polite).
Brutal-Force said:
I agree here. However, what an above poster said. T-mo has better customer support. I was with T-mo for almost 10 years and recently switched over when the EVO came out because T-mo couldn't tell me when their next Android Device was coming out, and the only rumors were of the GPS phone which looked attrocious. The Nexus was available, but only for new plan holders and the price was rediculous, not to mention it was already getting long in the tooth. I love the EVO, and 6Mbps down on my 4G is great (when I get a strong 4G signal). I am not impressed with 3g as I never seem to get over 600kbps and I do not like the fact that I can't use Data and Phone at the same time on just 3g.
Otherwise, Sprint's plan is better despite the infamous "$10" fee, unless you primarily make phone calls to land lines. I got a bonus 450 min. on top of the 450 min. with the unlimited plan for land line calls and I rarely use 100 min. Otherwise they really are unlimited in the Data side.
I hope this helps in your decision. Good luck.
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Click to collapse
i agree that the 3g sucks and that you cant use it at the same time but with the 4g you can surf and talk same time
Tmobile has the worst reception ever though.

[Q] Realized why many don't like AT&T

Living in Oregon, about an hour outside of Portland, I have to say my AT&T service has been outstanding. So when I read reports in the news about poor service and call quality, it wasn't until a trip to Manhattan last week that made me realize why. Talk about nightmarish service!
I couldn't seem to take two steps either way from where ever I was when making a call or I'd get dropped. Even texting was some of the worse I've ever dealt with anywhere.
I can see how a survey would put them so bad when you compare the number of users there versus here but I have to wonder, are the other providers any better?
How's other area's and their carriers?
Cheers!
Jeff
Boy did I post this in the wrong spot. Time to put down the beer...
Although everyone seems to hate them, they have the best coverage here in Hawai'i. In fact they are the only carrier that covers my house, although I only get reception near windows and doors. My stepmom has Verizon and she has to go out on the road just to call or text someone. The only thing I have against them is my limited data. Once I move to Cali I'll think about getting Sprint for an unlimited plan.
AT&T is more expensive than Tmb.
Around here in wisconsin at&t doesn't have a good rep. Most everyone is moving over to verizon.
I live in Maryland and I get absoultely wonderful service around here with Verizon. Being halfway between D.C. and Baltimore helps especially with 4g. Get full bars almost everywhere I go. I went to Queens not more than a month ago and I didn't really have any problems. Of course the speeds werent as good, because of all the users over there, but I can say that it still was pretty great overall.
At&t doesn't work within thirty miles of my hometown. In Georgia verizon is the only way to go. Works almost 98% everywhere.
Sent from a glitched cm7 fascinate.

I hate At&t

http://www.reuters.com/article/2011/08/17/us-tmobile-att-lawsuits-idUSTRE77G59020110817
I know there's already a thread for this, but this article just seems too important for me.
Is At&t violating our rights? Somebody answer this for me.
don't know, but I just posted a thread about my complaint against AT&T today.
http://forum.xda-developers.com/forumdisplay.php?f=261
but apparently if the firm wins and we sign up, I think we can get $10,000
http://www.fightthemerger.com/FAQ/
Agreed.
I have heard from friends and customers as well how horrible att&t's reception can be, however i am not sure about customer service.
I have Verizon for a for my cell and Bellsouth for my home, I used to have att&t a long time ago.
I'm happy with at&t. Great customer service and great reception!. But why does everyone want to fight the merge? If anything it will boost t mobile
Sent from my Inspire 4G using XDA Premium App
I guess that depends on where you live. I was on AT&T less than a month ago and I can't say that I miss it. The service where I spent most of my time in was pretty bad. Calling coverage was somewhat ok around my work, but 3G was downright terrible. I could have a full row of bars on 3G and somehow still not be able to get on the web haha. My house was even worse. I'd usually have 1-2 bars, but it was almost a guaranteed drop call unless I sat right next to the window at the front of my house. Can't really comment on the customer service though, since I never really bothered to call.
Not really looking forward to the merge, but I'll reevaluate my options once my T-Mo contract expires. Maybe the merge will be a good thing. Maybe not. We'll see.
At&t kept the iphone exclusively for its own company for how many years?
Alot of my friends who are on T-mobile did so specifically because T-mobile has a better selection of phone plans for the working class. And I feel like they're not trying to screw me over with excess charges.
Back in the day, if you didn't like At&t, then fine, you still had T-mobile. But now it's not even possible to fight back against the merger.
trell959 said:
I'm happy with at&t. Great customer service and great reception!. But why does everyone want to fight the merge? If anything it will boost t mobile
Sent from my Inspire 4G using XDA Premium App
Click to expand...
Click to collapse
I'm against the merger because compared to T-mobile EVERYTHING ABOUT AT&T SUCKS! Their prices, customer service, phone selection...I mean AT&T ONLY RECENTLY got the Nexus S....I've had it on T-Mobile since Dec....
Silly people are silly.
I had T-Mobile for over 8 years and a year ago i switched to AT&T and got my captivate. I can say that I get much better 3g coverage, and much better 3g speeds in general. Yeah customer service isn't exactly the best but they help me with any issues I've had with them so far. But I am in the LA/OC area so I'm sure this is one of their most developed networks. But I remember on T-Mobile I would be stuck on Edge about half the time.
Everyone is different...but in MY AREA...T-Mo beats AT&T BY A MILE especially in coverage AND speed...not to mention I have the option to pay 60$ for 10GBs versus AT&T and their crappy 4GB for 45$....or I could stay with 5GB for 20$
#justsayin
All your OT are belong to Pipsqueak
I ran away to Sprint... >.>;
Real unlimited, and wimax is fast around here.
synaesthetic said:
I ran away to Sprint... >.>;
Real unlimited, and wimax is fast around here.
Click to expand...
Click to collapse
I wish I got 4g here. Sprint has been great other then that. Never had an issue that I couldn't get taken care of in a few minutes.

poor reception (ie. dropped calls)

so I didn't think reception could get much worse than I had with my Sensation4G with Tmobile.. but I'm getting lousy reception and still dropping plenty of calls with my N4.
Did I get a lemon, or is it the same for everyone else?
Hopefully there will be a radio update soon.
I really don't care as much about data throughput.. would just like some stable voice connections.
Probably just T-mobile. I had a Note 2 on T-mobile and it was the worst decision ever. Im a previous Verizon customer so I NEVER had a dropped call. Im using the Nexus 4 on Straight Talk via AT&T and have had NO issues at all Id ditch T-Mobile. lol
sx4dude2013 said:
Probably just T-mobile. I had a Note 2 on T-mobile and it was the worst decision ever. Im a previous Verizon customer so I NEVER had a dropped call. Im using the Nexus 4 on Straight Talk via AT&T and have had NO issues at all Id ditch T-Mobile. lol
Click to expand...
Click to collapse
I'm not trying to debate one carrier vs. another.. I was on Tmo before and still on Tmo.. had a sensation4g before, N4 now.. S4G was claimed to be weak reception.. so I expected a relative improvement (vs. the S4G). Not seeing one so far.
Great reception on my phone. I would call T-Mobile or test it in another place.
Tmo user from Voicestream days. Moved from NY to TX and still using them today. No dropped calls on my end. I am coming from a Sensation as well, and it's actually a tad better than the Sensation IMO. I always get 4g. I only get weak signals when I am in the really rural areas. In that instance, ATT is better in that respect.
It actually depends on where you live IMO. Look around town, check out the phone provider stores. ATT, VZ, Tmo, Sprint. See which is closest to you and where you would most use your phone. Basically those stores would be placed strategically in places where they get good reception on the respective networks. If you have a tmo store near you, go there, compare the phones reception and call quality you can see if it's your phone in question or not.

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