Sprint GS4 unlock problems - Galaxy S 4 Q&A, Help & Troubleshooting

Hello all,
Got a GS4 from a friend and told it was unlocked. It is a Sprint GS4 running Cyanogenmod, my friend says he used his AT&T sim card in it and it worked fine. I am on Verizon.
The reason I got this phone is I had a Droid RAZR and the screen got smashed, I replaced the screen and it still would not work. My mother-in-law gave me her old Droid PRO (which uses an older SIM card). After getting it activated the PRO ended up in the water and stopped working, of course, and I've now been without a phone for a week.
To get a new SIM activated on my number I had to use my sister's old GS3 (the screen is busted on it) and get the SIM activated on it so I can pop it into this GS4.
Well I got the GS4 and could not for the life of me get it to work. Put my SIM in, changed the network mode to LTE/CDMA, tried GSM/UMTS, nothing. So I returned it to stock, unlocked it (again?), and now I'm still not getting any service. I don't really get what I could have missed. When I go to Settings > More Networks > Mobile Networks > Network Mode I select LTE/CDMA and nothing happens. If I select GSM/UMTS I can get it to search for a Network Operator, but it only comes up with AT&T and T-mobile... wtf?
So any advice on what I need to do to get this thing working would be greatly appreciated.

It also comes up saying that I am domestic roaming all the time... If I try to make a phone call it says "welcome to verizon wireless there was an error in processing your call. Please power off your phone and power it back on. If this problems continues please call #88994."
But sometimes it comes up saying "you account cannot be validated." But when it says that it isn't roaming and I believe that is a Sprint message.

3755
Anyone?

Related

MyTouch 3G 1.2 - No Service

I have a MyTouch 3G w/3.5mm headphone jack that I bought from Craigslist. I just use T-Mobile ToGo Prepaid, so I had to get the phone unlocked (got unlock code through T-Mobile for free) and I used my mom's AT&T SIM Card to activate the phone.
After doing that with stock firmware, my T-Mobile SIM card still won't work in the phone. I got zero bars and with a small "X". I thought maybe T-Mobile purposely blocked non data plan SIM cards in their stock ROM, so I rooted and installed Cyanogenmod 6 RC2. Everything went fine with the rooting and upgrade, but I'm still having the same problem with my T-Mobile SIM. It always says "No Service". If I try to dial a number, I get "Mobile network not available." In Settings->Mobile network settings->Network Operators, it shows both AT&T and T-Mobile as available networks. If I touch T-Mobile, I get "Unable to connect to this network at this time. Please try again later". The strange thing, is everything works fine with an AT&T SIM card! I'm at a loss to figure this out. Are these symptoms of a blacklisted IMEI? Or do these symptoms indicate something else?
UPDATE: Talked to T-Mobile chat, IMEI is NOT blocked which is good, but it's still not working.
had the same issue...I used my friend's AT&T sim with data plan to sign-in to google. I had to enter AT&T APN settings and choose AT&T network in the menu.
Everything went well and I put my prepaid togo sim card. Got no service message and no bars. I went then to menu-settings-wireless controls-mobile neworks-network operators. It scanned networks for a minute and found t-mobile which I chose. Right after that it connected to network and I was able to make my first call from prepaid card
Unfortunately, that doesn't work on mine. When I touch T-Mobile, I get "Unable to connect to this network at this time. Please try again later."
GnatGoSplat said:
Unfortunately, that doesn't work on mine. When I touch T-Mobile, I get "Unable to connect to this network at this time. Please try again later."
Click to expand...
Click to collapse
are you sure your t-mobile sim card still work fine? i did research quite a bit this issue yesterday and many people confirmed that prepaid card works fine for them. check your network settings again and reset them to default
Yeah, it's the SIM card I use in my iPhone daily. My wife's SIM doesn't work in it either. I've reset everything to defaults, wiped everything, and even installed Cynanogenmod with no luck.
GnatGoSplat said:
Yeah, it's the SIM card I use in my iPhone daily. My wife's SIM doesn't work in it either. I've reset everything to defaults, wiped everything, and even installed Cynanogenmod with no luck.
Click to expand...
Click to collapse
sorry to hear that...maybe you should try to call t-mobile or visit a store
I did talk to T-Mobile, but they only suggested a full wipe (hard reset) which didn't work. I guess it's probably broken, and since I bought it second-hand, not covered under warranty. It's unlocked so I guess I could try to recoup my losses by selling it to someone w/AT&T.

Verizon: Global Roaming Problem (on return to USA)

I've been tracking and testing a bug where if you activate your N6 on Verizon, then switch the SIM to another carrier (say TMO) to test your phone will not re-connect to VZW when you put the original SIM in. This happens if you change the "Global" setting the LTE (Recommended). After you set that on TMO (or AT&T or...) the options menu only gives you 2G/3G/LTE where when activated on VZ gives you "LTE/3G/1x/Global". The only way to get the phone back on VZ is to factory reset.
Today - I just came back from a trip to Canada where in Global mode the phone roamed on one of their GSM based carriers. I didn't change the roaming mode out of Global (I know better) but when I was back in the US the phone wouldn't go back to VZW - instead went to "Emergency Calls Only" I checked the carrier settings and in the time I was in Canada (2 weeks), the Global option disappeared, leaving only 2G/3G/LTE...and no Verzion. It was done. Factory reset time.
Hope they've spotted this issue in their "intensive" testing process and that's why they are holding up the release. If not..be prepared if you roam globally on the N6 to have a dead radio when you come home and factory reset.--unless there is a service/app settings that can be easily wiped...
caveat71 said:
I've been tracking and testing a bug where if you activate your N6 on Verizon, then switch the SIM to another carrier (say TMO) to test your phone will not re-connect to VZW when you put the original SIM in. This happens if you change the "Global" setting the LTE (Recommended). After you set that on TMO (or AT&T or...) the options menu only gives you 2G/3G/LTE where when activated on VZ gives you "LTE/3G/1x/Global". The only way to get the phone back on VZ is to factory reset.
Today - I just came back from a trip to Canada where in Global mode the phone roamed on one of their GSM based carriers. I didn't change the roaming mode out of Global (I know better) but when I was back in the US the phone wouldn't go back to VZW - instead went to "Emergency Calls Only" I checked the carrier settings and in the time I was in Canada (2 weeks), the Global option disappeared, leaving only 2G/3G/LTE...and no Verzion. It was done. Factory reset time.
Hope they've spotted this issue in their "intensive" testing process and that's why they are holding up the release. If not..be prepared if you roam globally on the N6 to have a dead radio when you come home and factory reset.--unless there is a service/app settings that can be easily wiped...
Click to expand...
Click to collapse
I had the same issue (my thread is in the Q&A subforum). Nothing short of a factory reset would fix. Hopefully Google gets on this and fixes it. I travel overseas for work frequently, and the whole point of getting the Nexus 6 was so I could use one phone here and there!
I'm on ATT using a GPS version phone, and I noticed in the "Preferred Network Type" my default setting was on "Global". But it only has choices of "LTE (recommended)", "3G", and "2G". So if I switch to LTE, I have no way of changing back to Global.
Subscribing to thread for a fix.
Can you not change the network type in the *#*#4636#*#* menu to "LTE/GSM/CDMA auto (PRL)"?
I just switched back and forth. Not sure I understand what is going on here.
Edit. Ahhh but you also switched carriers, interesting.
well thats a bit concerning... I'm leaving for taiwan in a couple days and was looking forward to just dropping in a sim over there.
So even with 5.0.1 you cant go back to VZW without a factory reset?
Okay I just got back from a trip to Taiwan. I switched to 2 different carrier Sim cards.
Upon returning to the states, I popped in my Verizon sim card and everything works fine.
Yeah, just do the *#*#4636#*#* and change the network that which you'd like to connect. So for Verizon, you would choose CDMA/LTE in the drop down menu. Once you do that, your network options in the regular settings will change.
Same thing happened to me on a recent trip to Spain. I made a backup before traveling and upon return I flashed the backup to get it to work again in the states.
Sent from my Nexus 6 using XDA Free mobile app
Has anyone seen any updates on this? Is Google aware of this bug? I'm using my Moto X overseas since I don't want to factory reset my Nexus 6 when I get home. This was the whole point of getting a Nexus 6 in the first place: I could use the same phone here and home with a simple SIM swap!
Has anyone tried
fastboot oem config carrier vzw
to see if that will "jump start" the phone back to Verizon?
tcrews said:
Has anyone tried
fastboot oem config carrier vzw
to see if that will "jump start" the phone back to Verizon?
Click to expand...
Click to collapse
That did nothing for me. Tried it earlier this week
Those with the radio issues could try to flash only the radio.img using fastboot. This would let you restore the radio without having to wipe the entire device. Hopefully a fix will come when Verizon officially releases the Nexus 6.
My solution was to pop in an active T-Mobile sim, turn the phone on, and then back off, and then pop in the vzw sim.
That seemed to solve the problem.
Interesting. Wonder why a US GSM carrier would fix the problem, but a foreign GSM carrier causes it. Maybe I'll give that a try next trip (in 2 weeks).
I don't think its the matter of a foreign GSM carrier causing the problem.....
I think the problem is Verizon.
I don't hear of this issue with anyone else but Verizon customers.
I doubt it, since the inability to switch modes is present even before the Verizon SIM is inserted. I think it's a bug within Android itself.
satadru said:
My solution was to pop in an active T-Mobile sim, turn the phone on, and then back off, and then pop in the vzw sim.
That seemed to solve the problem.
Click to expand...
Click to collapse
I just tried this exact same thing after being in London and Budapest. My Verizon SIM in my Nexus 6 wouldn't register on their network. I put in the T-Mobile SIM and it did work and register with no problems. Switched back to Verizon's SIM and no luck. Still not able to register on the Verizon network.
To clarify, the verizon sim roamed onto canadian providers without problems. When I returned to a normal Verizon service area, the phone wouldn't register again (on verizon) until I popped in a t-mobile sim, and then switched back to the Verizon sim.
satadru said:
To clarify, the verizon sim roamed onto canadian providers without problems. When I returned to a normal Verizon service area, the phone wouldn't register again (on verizon) until I popped in a t-mobile sim, and then switched back to the Verizon sim.
Click to expand...
Click to collapse
Yes, that's what I did. Went to London/Budapest with the Verizon SIM roaming. Landed back in the States, no more Verizon connection on the Verizon SIM. Popped in the T-Mobile SIM and it works perfectly.
Tried doing the switch back like you mentioned, but no luck at first. Had to try a few times. Back to life now.
Thanks very much.

Unable to register phone on T-Mobile network

I've been a T-Mobile customer with my OnePlus 1, got the OnePlus 5 today and went by the local T-Mobile store and got a new SIM card. A couple hours later I got around to actually setting up my phone. I realized I wasn't getting app verification codes, so I called T-Mobile to make sure the SIM card activated properly. She had me confirm the SIM card was inserted properly, then she had me turn the phone off and she "sent it a signal." That got text and data working, but still no go on the phone. She transferred me to the next tier up tech support. On the phone with them, we turned off WiFi, WiFi calling preferred, VoLTE, and automatic selection for Network operators. The phone did it's search and we selected T-Mobile 4G for the Network operator. The phone says it registered on the network, but T-Mobile says it didn't. We tried the second SIM slot but no change. We did a couple reboots and still a no go. I was then told that since it's not a T-Mobile branded phone, they can't guarantee that it will work. They recommend I put the SIM in a T-Mobile phone to confirm that the SIM works - I'll do that when I get home and try it in my wife's phone.
When I turn on VoLTE, I get text and can make calls, otherwise if I make a call, it just calls T-Mobile.
Under Settings > About phone > Status > SIM status, Cellular network state shows disconnected.
I also see under Settings > SIM & network > SIM 1 > SIM name it shows the name as T-Mobile but Carrier says Unknown
Fresh out of the box, running 4.5.3. Has anyone else had any problems getting their OnePlus 5 to register on T-Mobile? I searched the T-Mobile support site but didn't find anything helpful.
I'll try the SIM card in the wife's T-Mobile S7 when I get home, but if anyone has any pointers, I'd appreciate the help.
OnePlus 5 on T-Mobile here and no issues at all.
Sent from my ONEPLUS A5000 using Tapatalk
jasonrhodes32 said:
OnePlus 5 on T-Mobile here and no issues at all.
Click to expand...
Click to collapse
Same here. I also have 0 issues
Are you using the latest 4.5.4 update for OP5? They had fixes for VoLTE not connecting. Even though I think that was Europe only thing, the download made its way to my phone automatically. If you're not on 4.5.4, go upgrade (it's a simple thing to do)
What are your APNs set to?
Goto...
Settings
Sim and network
Sim x (1 or 2, wherever the sim is installed)
Access point names
Without doing anything besides entering my sim card into the phone and starting it, I have 4 options
If you have anything outside of your current provider, add them. The easiest way to do this is to open up another TMobile phone you have, goto to the same location on that phone and copy settings manually to your OP5.
I did this for my wife's S7 coming from Verizon. Although she doesn't get WiFi calling without flashing firmware (which I'll be doing when she's ready) you shouldn't have that issue.
Bad SIM card
Turns out the SIM card was bad. Went to the T-Mobile store, let the guy double check everything, then he grabbed a new SIM card, popped it in and two minutes later everything was working. I asked him how often he sees bad SIM cards, he said one or two a year.

My phone is in unlock purgatory

I'm in a really strange position with my S7 Edge. So I've had Sprint service for about 6 months to ensure that I can unlock it with no problems and my phone is paid off in full. I bought a Mintsim phone plan a few weeks ago, since its really cheap and basically the same plan I had with Sprint for 1/4th of the price. I activated my Mintsim sim card and ported my old number from Sprint. I paid off any existing balance on my account and asked them to unlock the phone several times and they said that its finally unlocked domestically and internationally but my Mintsim sim card is still being listed as "Invalid card. Emergency calls only". I've called Mintsim and had them reset things from their side but still no dice. Sprint finally gave me the MSL code but Mintsim is saying they can't do anything from their end. I'm currently on software version G935UUES4BQG1 and I flashed an unlocked ROM a while back and my phone is unrooted. I'm not sure what to do at this point, I'd really appreciate any help and input I can get. Thanks in advance!
So, for future reference for anyone who might be in the same situation as me, I fixed it.
Heres what I did:
1. Flash stock Sprint firmware. This was probably the most crucial part because when I had the unlocked firmware and tried to use my new sim card, I wasn't able to access the "Mobile Networks" option.
2. Insert your new Sim card and go to Settings -> Connections -> Mobile Networks and set your "Network Mode" to "Automatic".
3. Setup the APN as you see on their website or use T-Mobile's APN (some have better speeds using this).
4. Make sure your "Network operators" says "Mint" under it.
5. Restart your phone and wait a few minutes and you should be all set
Time to flash unlocked firmware again. The bloatware and Sprint logo during reboot, burn my eyes!

Unlocked S8 failed to register Red Pocket SIM on Verizon after reboot

First thing first, I have sent the unlocked S8 (bought unlocked directly from Samsung) back to repair center for the issue. The phone was returned to me, claimed to be repaired, with the same issue. While I submitted another ticket to send it back again, I believe the devs here may have better solutions than the incompetent technicians at Samsung repair center. I need help!
Description of Issue
Before routine phone reboot
• AT&T compatible SIM (Cricket) worked on the S8.
• Verizon compatible SIM (Red Pocket) worked on the S8.
After routine phone reboot
• AT&T compatible SIM still worked on the S8.
• Verizon compatible SIM couldn’t register on Verizon’s network on the S8. However, the SIM could register on Verizon and make phone calls on another two phones.
• Verizon SIM worked on the S8.
I was instructed by a Samsung technician through chat to
a) do a network reset
b) enter safe mode
c) do a factory reset
None of the above worked. No setting (APN or whatnot) is required for the AT&T compatible or Verizon compatible SIM to work. In short, the Verizon compatible SIM is working properly and the S8 is not blacklisted by Verizon. The S8 just doesn’t work with the Verizon compatible SIM after a reboot.
After the repair
I just received the S8 from the repair center from the previous ticket. I inserted the Red Pocket SIM to S8 and the phone still couldn’t register it on Verizon’s network. I inserted the same SIM to another phone and the phone received messages from Red Pocket right away and showed it was on Verizon’s network. In short, the same issue remained.
Even though I'm sending the S8 back to Samsung for repair, given my first repair experience, I don't have much confidence in their technicians in fixing this. Any input is much appreciated!
Did you figure this out? I am having the exact identical issue and ready to go nuts trying to figure it out. Any help would be great!
willjob said:
Did you figure this out? I am having the exact identical issue and ready to go nuts trying to figure it out. Any help would be great!
Click to expand...
Click to collapse
Unfortunately, I haven't. But I do have updates. I sent the phone back for a second repair. The phone came back with the same problem. No surprise at all. One thing I noticed though, from the service record, the technician replaced a third component (the other two were the same as that of the first service). Not sure if this made a difference, I did see "Verizon Wireless" on the status bar when I turned the phone on with the Red Pocket SIM. This was the first time I saw the "Verizon Wireless" after the reboot. However, while I was turning it on, the S8 mandated a reboot to "get the SIM card ready." And man... that reboot just reverted everything to before.
I was on the phone with a Samsung representative and a supervisor after I discovered the phone was not fixed for the second time. While he promised to make a note to the repair center about my situation, the supervisor said the option of a replacement phone wouldn't kick in until 3 or 4 unsuccessful repairs. Frustrated as I was, I've got no choice but to send it back for a third repair.
Hope you have better luck with yours.
willjob said:
Did you figure this out? I am having the exact identical issue and ready to go nuts trying to figure it out. Any help would be great!
Click to expand...
Click to collapse
Unfortunately, I haven't. But I do have updates. I sent the phone back for a second repair. The phone came back with the same problem. No surprise at all. One thing I noticed though, from the service record, the technician replaced a third component (the other two were the same as that of the first service). Not sure if this made a difference, I did see "Verizon Wireless" on the status bar when I turned the phone on with the Red Pocket SIM. This was the first time I saw the "Verizon Wireless" after the reboot. However, while I was turning it on, the S8 mandated a reboot to "get the SIM card ready." And man... that reboot just reverted everything to before.
I was on the phone with a Samsung representative and a supervisor after I discovered the phone was not fixed for the second time. While he promised to make a note to the repair center about my situation, the supervisor said the option of a replacement phone wouldn't kick in until 3 or 4 unsuccessful repairs. Frustrated as I was, I've got no choice but to send it back for a third repair.
Hope you have better luck with yours.
Thanks for the reply. The phone I was having problems with was an S8+. My wife's phone is an s8. I didn't have any problems on Red Pocket CDMA for the first week of service. That was until this morning. Exact same thing on my S8+ and what you describe above. On another forum someone said this is a problem with Samsung devices on Verizon MVNOs.
I just switched both to GSMA for now until I figure out to switch from Red Pocket.
willjob said:
Thanks for the reply. The phone I was having problems with was an S8+. My wife's phone is an s8. I didn't have any problems on Red Pocket CDMA for the first week of service. That was until this morning. Exact same thing on my S8+ and what you describe above. On another forum someone said this is a problem with Samsung devices on Verizon MVNOs.
I just switched both to GSMA for now until I figure out to switch from Red Pocket.
Click to expand...
Click to collapse
Thanks for sharing, especially on Verizon MVNOs. GSM (Cricket) has no signal at all in many locations around where I live and work. If Samsung still couldn't fix my S8 after a couple more tries or even with a replacement phone, I will have to opt for the Verizon MVNO theory and buy a different phone. Heck, my $40 Moto E4 works just fine on both Cricket and CDMA Red Pocket.
I have the same issue my believe is red pocket does not have LTE/CDMA in their sim they have LTE/2g/3g 2g/3g and 2g only they should have LTE/CDMA instead of LTE/2g/3g to work,
xike17 said:
First thing first, I have sent the unlocked S8 (bought unlocked directly from Samsung) back to repair center for the issue. The phone was returned to me, claimed to be repaired, with the same issue. While I submitted another ticket to send it back again, I believe the devs here may have better solutions than the incompetent technicians at Samsung repair center. I need help!
Description of Issue
Before routine phone reboot
• AT&T compatible SIM (Cricket) worked on the S8.
• Verizon compatible SIM (Red Pocket) worked on the S8.
After routine phone reboot
• AT&T compatible SIM still worked on the S8.
• Verizon compatible SIM couldn’t register on Verizon’s network on the S8. However, the SIM could register on Verizon and make phone calls on another two phones.
• Verizon SIM worked on the S8.
I was instructed by a Samsung technician through chat to
a) do a network reset
b) enter safe mode
c) do a factory reset
None of the above worked. No setting (APN or whatnot) is required for the AT&T compatible or Verizon compatible SIM to work. In short, the Verizon compatible SIM is working properly and the S8 is not blacklisted by Verizon. The S8 just doesn’t work with the Verizon compatible SIM after a reboot.
After the repair
I just received the S8 from the repair center from the previous ticket. I inserted the Red Pocket SIM to S8 and the phone still couldn’t register it on Verizon’s network. I inserted the same SIM to another phone and the phone received messages from Red Pocket right away and showed it was on Verizon’s network. In short, the same issue remained.
Even though I'm sending the S8 back to Samsung for repair, given my first repair experience, I don't have much confidence in their technicians in fixing this. Any input is much appreciated!
Click to expand...
Click to collapse
Update:
No. This problem was not fixed by Samsung after three repairs.
I ordered a new Verizon SIM from Red Pocket during the third repair. Samsung didn't replace anything in the third. I received the phone and popped in the new SIM and the phone could register the SIM on Verizon! I even tried a couple of restarts (which caused the problem in the first place) and everything seemed fine. I even blamed myself for bashing Samsung technicians' incompetence. How stupid was I to blame myself and how naive was I to believe Samsung technician had actually delivered...
It's the fourth or fifth day I've been using the phone and the new SIM. The battery died after a long day. When I returned home and charged the phone, the S8 needed to "reconfigure" the SIM, which prompted for an automatic reboot. Voila! The same pesky unable-to-register-on-Verizon issue came right back. The phone is now in the process of a replacement. I honestly don't hold much hope for the replacement that I'm awaiting. Perhaps I should consider selling off the phone or asking Samsung for a refund.
Confirmed s8 doesn't work on the budget Verizon mnvo's
I just switched from the att sim on red pocket to the Verizon sim with no luck. I found a temporary fix. When prompt to restart to configure network, press the power button and go into emergency mode. Then restart from there. May take a couple of tries but the prompt disappeared. Then switch back to regular mode. I was able to use the phone on Verizon but can only get 3g speeds. This all goes away the moment you restart the phone as the moment the confirmation takes it won't recognize the Verizon networks. This is a cheap Verizon service. You can see your options for network mode are lte/3g/2g. Not the typical lte/cdma. Also tried boom mobile, and that sort of worked but my texts would not go out and again no fix. I'm convinced this is purely Verizon restricting needed services that the s8 requires. The att sim works perfectly. Most phones are fine, not the newer Galaxy.
nytq said:
I just switched from the att sim on red pocket to the Verizon sim with no luck. I found a temporary fix. When prompt to restart to configure network, press the power button and go into emergency mode. Then restart from there. May take a couple of tries but the prompt disappeared. Then switch back to regular mode. I was able to use the phone on Verizon but can only get 3g speeds. This all goes away the moment you restart the phone as the moment the confirmation takes it won't recognize the Verizon networks. This is a cheap Verizon service. You can see your options for network mode are lte/3g/2g. Not the typical lte/cdma. Also tried boom mobile, and that sort of worked but my texts would not go out and again no fix. I'm convinced this is purely Verizon restricting needed services that the s8 requires. The att sim works perfectly. Most phones are fine, not the newer Galaxy.
Click to expand...
Click to collapse
Thanks for the workaround. I'll give a shot when I receive the replacement. Meanwhile, I have been using an unlocked prepaid Verizon Moto E4 and everything works fine. I have 4G with the E4. I can also receive multimedia text. A $40 budget phone works better for my needs than a $700 factory unlocked premium phone. How ironic!
I have the same problem
I have a fully-paid-for Galaxy S8 from a Verizon account with good standing, and service on this particular line is ended. It worked on Redpocket until I took the sim out to insert an SD card. Afterwards it reconfigured the sim and lost network access. The sim works in my iPhone and the original Verizon sim works in the S8 and the phone states its ready to set up a Verizon account.
The third Redpocket support agent I contacted sent me a screenshot listing an error "DISCOUNT_4_ACCESS". He stated that means Verizon is blocking it for some reason but he doesn't have access to the reason. Two Verizon agents couldn't even tell if they were blocking it or not - but as far as they could tell everything was good.
According to an article on Whistleout, Verizon MVNO requirements are that the "phone must be network compatible, financially unencumbered, and not less than 12 months old (though this last policy changes from time to time)" Could our phones be blocked because they were sold less than 12 months ago?
Leecewest said:
I have a fully-paid-for Galaxy S8 from a Verizon account with good standing, and service on this particular line is ended. It worked on Redpocket until I took the sim out to insert an SD card. Afterwards it reconfigured the sim and lost network access. The sim works in my iPhone and the original Verizon sim works in the S8 and the phone states its ready to set up a Verizon account.
The third Redpocket support agent I contacted sent me a screenshot listing an error "DISCOUNT_4_ACCESS". He stated that means Verizon is blocking it for some reason but he doesn't have access to the reason. Two Verizon agents couldn't even tell if they were blocking it or not - but as far as they could tell everything was good.
According to an article on Whistleout, Verizon MVNO requirements are that the "phone must be network compatible, financially unencumbered, and not less than 12 months old (though this last policy changes from time to time)" Could our phones be blocked because they were sold less than 12 months ago?
Click to expand...
Click to collapse
Thanks for sharing this. I bought a Moto E4 around February, a Verizon postpaid (or prepaid?) from Walmart and got it unlocked through eBay. This is the phone I'm using with Red Pocket now. The phone is of course less than 12 months old. One thing to mention is when I asked Red Pocket support to activate a new SIM with the E4, I was told because the phone was Verizon branded (post/prepaid) they could not activate the phone with the SIM. Then I told them I had success before. The rep further said the service would be deactivated once their system detected the phone was Verizon branded. Well, it turned out this rep knew nothing. I ended up using IMEI of another phone to activate the line then inserted the SIM in the E4. And I have been using the E4 ever since without a single issue (network-wise).
Wow, so i wasn't the only one. Had the exact same problem. Ported my number from Red Pocket Verizon to Red Pocket AT&T. Now everything is fine.
When I switch from a Verizon SIM to my Red Pocket-Verizon SIM the phone comes up with "SIM card changed" but the phone receives incoming calls and notifications (wi-fi is off). Unfortunately, the only thing that I can do with the "SIM card changed" message showing is answer phone calls - I cant even turn "Emergency mode" on. Could it be that Red Pocket SIM messes up the configuration? One of the first things Red Pocket support wants to check is if the phone is in CDMA mode, but with the Red Pocket sim inserted modes are limited to LTE/3G/2G. The Verizon SIM gives CDMA options.
With the Verizon SIM in and configured, switch to "Emergency Mode". Replace the Verizon SIM with the Red Pocket SIM without turning the phone off. Turn "Emergency Mode" off. The phone doesn't detect the SIM change, but it shows the ICCID of the Red Pocket SIM and correct phone number. Data works, 4G LTE. Of course, the first power cycle it detects the SIM change and messes up the configuration.
Another update: Received an unlocked S9 (yes, because Samsung is out of unlocked S8 inventory) two days ago. Inserted Red Pocket Verizon... the phone couldn't register the SIM on Verizon at all in my first try. This is the end of my journey with Samsung phones. I hope one day this issue can be addressed and solved.
Am having the same red-pocket/Verizon/S8 problem. Too bad I did not see this first.
I have tried almost everything (barring having a different network Sim Card) to have my phone request me to restart the phone on inserting new sim. It appears the last network is saved somewhere and my unlocked/unbrand S8 does not seem to forget it.
Is there a way where I can force the phone to request a restart if I re-insert the Sim card. Thanks
fnkhan said:
Am having the same red-pocket/Verizon/S8 problem. Too bad I did not see this first.
I have tried almost everything (barring having a different network Sim Card) to have my phone request me to restart the phone on inserting new sim. It appears the last network is saved somewhere and my unlocked/unbrand S8 does not seem to forget it.
Is there a way where I can force the phone to request a restart if I re-insert the Sim card. Thanks
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My understanding is that Galaxy S8s are configured wrong when Red-Pocket (and other Verizon MVNO) SIMs are inserted - they aren't fully set to the Verizon network and if your phone had, for example, and AT&T SIM, the phone stays AT&T branded when a Red-Pocket Verizon SIM is inserted.
The work-around:
1) Insert a Verizon SIM and let it setup everything and reboot when it wants.
2)Turn on "Emergency mode" (Hold down the power button and select "Emergency mode")
3)Insert Red-Rocket SIM
4)Turn "Emergency mode" off
*If you reboot after inserting the Red-Pocket SIM the phone will become wrongly-configured and you'll need to do the work-around again.
Leecewest said:
My understanding is that Galaxy S8s are configured wrong when Red-Pocket (and other Verizon MVNO) SIMs are inserted - they aren't fully set to the Verizon network and if your phone had, for example, and AT&T SIM, the phone stays AT&T branded when a Red-Pocket Verizon SIM is inserted.
The work-around:
1) Insert a Verizon SIM and let it setup everything and reboot when it wants.
2)Turn on "Emergency mode" (Hold down the power button and select "Emergency mode")
3)Insert Red-Rocket SIM
4)Turn "Emergency mode" off
*If you reboot after inserting the Red-Pocket SIM the phone will become wrongly-configured and you'll need to do the work-around again.
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Thanks for the update. Yes - if I can only get hold of a non Red-pocket Sim, this can work. Since I don't have Verizon (or any other) Sim card, I was wondering if there is some other workaround to have the phone request me to restart. I suppose I would still need Verizon Sim since it uses that to configure the network.
Looking at another thread - it appears the 'configuration' that Verizon sim card does has to do with CSC codes. My phone is unbranded, so the codes are XAA (Firmware) and XAA (Network). I believe the latter has to be VZW and a Verizon Sim fixes that. Someone who has successfully used the workaround can confirm what codes are being displayed at their end. I am using 'phone info' app. Then maybe we can work to find another workaround ....
My S8 is Verizon branded. It CSC is currently VZW. Under "Service provider SW ver." its VZW/VZW/VZW.

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