Database Users

Can't beleive

I just can't beleive guys that you are experts and that's definitly correct. I learnt a lot from you guys but i have a problem and no one responded... My qtek 9100, acctually it's o2 xda is turning itself off and i tried to update it at least 5 times on different types of roms... It doesn't help. Can you please tell me what is making this problem. Now it's o2 ver 2.21 installed... Please help me and again, you are the best and thank you

bigbatica said:
I just can't beleive guys that you are experts and that's definitly correct. I learnt a lot from you guys but i have a problem and no one responded... My qtek 9100, acctually it's o2 xda is turning itself off and i tried to update it at least 5 times on different types of roms... It doesn't help. Can you please tell me what is making this problem. Now it's o2 ver 2.21 installed... Please help me and again, you are the best and thank you
Click to expand...
Click to collapse
if you keep it connected to the battery does it keep turning itself off? Also, are the gold connectors that touch the battery bent or dinged at all?

Bad battery?
Had same problem with Toshiba e800...

fresh123breeze said:
Bad battery?
Had same problem with Toshiba e800...
Click to expand...
Click to collapse
well its obviously something to do with the battery...but definitely trying a new battery can't hurt.

Can't be. It's new device... With some roms installed it used to happen that when someone call me it turns off. It used to happen after third call received. I though that the problem is with sim card voltage but it's not. When i installed gsm radio rom 1.13 that problem stopped. Then it used to turn itself off after i leave it for let's say half our. That means, no one calls me and nobody touched it and it turned off... I don't no, i'm ging crazy... I read that some of these problems can happen with software installed. Can you tell me, wich version of software is installed on original qtek 9100??? Thanx for reply

Then it used to turn itself off after i leave it for let's say half our. That means, no one calls me and nobody touched it and it turned off... I don't no, i'm ging crazy...
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Click to collapse
I can't believe it either. :? So you want your qtek 9100 always on for 24/7?

Yes, i need it 24/7. For me it's not logical tah they made device like that and that it can't work 24/7

how long ago did you buy the phone...can you just exchange it for another one? Sounds like its broken to me...

by turning itself off I assume you mean all the way off, Ie when you hit the power button you see the same series of bootscreens you see after a soft reset, NOT just a standby (ie hit power and the desktop comes on...) I certainly do not mean to insult your intellegenct, but I feel it helps to be extremely clear on the details with problems like this...

Yea I have to agree with Starcruiser1229. It does seem like you mean when the device is idle, it will automatically go off. does it bother you that much when it goes off all the time? is this also your first time using a pda? sorry for the weird questions but it really does look like its the first time you've actually used one. if the device goes off and you have to soft reset all the time, then that is a problem.

Ok, thanx for reply. I'm not stupid, i hope so . I know what is stand by and that screen turns off when idle and other stuff. It's not my first pda and i know how to use it and what am i talking about. Yes it soft reset itself after fourth call received (sometimes on the first call,too). I read somewhere on the net that this problem is connected with software. Sometimes it turns off on standby and green is not blinking. When i hit on/off button to turn on screen, as i always do when it's locked, it soft reset... Don't know what more are you interested and i know it sounds silly because i haven't seen anyone had this problem on this forum. My friend read on some other forum that the problem is with unlock tools. Could this be possible???

Never seen a problem LIKE THAT ...

I`m having an awful problem with my HD2.
When using the GSM Band the phone drops almost all of the calls when I cover the proximity sensor. I have tried all ROMs till now but that didn`t help. Also made several hard resets ...
So after a hard reset the Network Band is set always to AUTO. At AUTO when the phone switches from 3G to GSM it automatically ends the call. That`s why I tried using just 3G. When using 3G I don`t get drop calls. But when I tried the GSM option I get it all the time. I have 3 or 4 signal lines, but it still drops the calls.
When I don`t cover the proximity sensor and leave the phone on the table the call doesn`t drop at all - it works perfect in GSM or 3G. That`s strangest part of the problem. How come the proximity sensor has anything to do with the Band of the phone ???
I don`t know exactly what to do .. don`t want to get the phone to repair center because it will take a lot of time to be returned.
Someone had a same issue? Or if someone knows a way to fix this ?
THANK YOU IN ADVANCED !!!

Really someone ?

Have you tried a hardreset? The proximitysensor shouldnt interfere with the radio and definately not drop calls... Have you tweaked your device using an app (ie BsB or similar)?

have you tried a new radio?
Device works like this Hardware<->radio<->rom
So the radio communicates with the hardware and the rom with the radio.
So the radio commands all the hardware functions, not only the "radio" components.
So with a new radio you can have a better way off communication with the hardware and with the rom

I've just tested, and this doesn't happen to me.
However, there is an update for the radio available (actually, it's that SIM Contacts update). Did you apply it? For I didn't do that yet.
And in case you have, it would be interesting to know if others who have applied the update are facing similar problems...

Are you sure that you're not holding the phone at the bottom/back when you test the proximity sensor, I've noticed that touching this area of the phone (where the antenna is located) can have a massive difference to signal strength and in weak areas it can make you drop the call everytime.

WoW ...
Thank you for so many replies.
1st. SMUPPY - I`ve tried all official ROM`s + several cooked ROM`s + 1.61. I also tried without any applications installed, just after I make a hardreset (have made over 50 at least ). Same situation.
2nd. thomas_pieps - Now I`ll try installing ALL different radio ROM`s out there and see if anything helps. Thanks !
3rd. amang2205 - I don`t know about that SIM Contacts update ... will try and post results !
4th. Noony - I never had problems with the reception of signal at all. It happens when the signal is strong enough to drop calls. I tested it with the phone on the table, so without holding it. Immediately after covering the proximity sensor with my hand the call is dropped. So that`s not the issue here!
Thanks all again for all replies. Hope I can fix something !

UPDATE !!!!
Tried installing the hotfix and tried all different radio ROM`s out there.
SAME RESULT .... the problem still exists.
It was an obvious result because as I said previously, that happened also when using the first 1.43 ROM without installing any radio ROM`s or any other 3rd party software. Also after hard reset the result was the same. So I don`t think it`s the radio.
Just can`t figure it out. How come the proximity sensor has anything to do with the network BAND I select ?
How can that be connected ? I would make a video showing exactly where the problem is ....

This is sounding more and more like a hardware fault. The PS should not have any impact on the call connection.
You need to speak to customer support from where you bought it, and ask for a replacement. If you do this, make sure you flash the original ROM back to it

I have another (I assume) hardware issue, because I can`t turn my phone completely off. After selecting TURN OFF it just restarts, or whenever I pull out the battery and place it again the phone starts alone, without me having to press the power button.
Maybe it has something to do with the other problem ... I don`t really know.
The only solution is to go to the store I bought it from .... MAYBE it`s just that!

yep, it sounds like your phone definitely has a case of the crazies. flash back to original spl + stock rom and get a replacement.

Noony said:
Are you sure that you're not holding the phone at the bottom/back when you test the proximity sensor, I've noticed that touching this area of the phone (where the antenna is located) can have a massive difference to signal strength and in weak areas it can make you drop the call everytime.
Click to expand...
Click to collapse
That is *very* true. Question is: how the h*ll am I supposed to hold the phone, if covering the back with my hand causes the signal to drop?

NeilM said:
This is sounding more and more like a hardware fault. The PS should not have any impact on the call connection.
You need to speak to customer support from where you bought it, and ask for a replacement. If you do this, make sure you flash the original ROM back to it
Click to expand...
Click to collapse
Agree wth above, hardware fault.
ps. let us know how things progress!

Finaly I went a sent my phone to repair... will update when it arrives back ... hopefully I will have a brand new phone !!!

c0rp1 said:
I have another (I assume) hardware issue, because I can`t turn my phone completely off. After selecting TURN OFF it just restarts, or whenever I pull out the battery and place it again the phone starts alone, without me having to press the power button.
Maybe it has something to do with the other problem ... I don`t really know.
The only solution is to go to the store I bought it from .... MAYBE it`s just that!
Click to expand...
Click to collapse
I'm not an expert or anything
but it looks like you have a problem with the OFF Button. As this button responcible for turning the phone on/off and ending the calls as well..
so maybe there is an electrical problem with the phone and it glitches..
any way
good luck

Voffchik said:
I'm not an expert or anything
but it looks like you have a problem with the OFF Button. As this button responcible for turning the phone on/off and ending the calls as well..
so maybe there is an electrical problem with the phone and it glitches..
any way
good luck
Click to expand...
Click to collapse
Thought of that too. Maybe it`s something like that. I remember the first time I realized there is a problem ... the OFF button stopped working at all after doing something with the phone (don`t remember what, but it wasn`t anything unusual). It wasn`t functioning for couple of hours and then it started working again. After that happened I started finding problems. So maybe you`re right. Maybe it`s the electricity or something. If there is an expert with hardware around here, maybe he can tell the actual reason for why this is happening.
Strange that it has connection with the network band and with the proximity sensor. If someone had explained a problem like that to me, I would not believe that it`s true. It sounds so strange ...

Need help with Proximity Sensor Problem

I open a new thread because those already opened are quite dead... the subject is the proximity sensor on the HTC HD2... as i described in oter places this is the behaviour:
Upon receiving calls ALL works as it should
Sometimes when making a call:
1. dial a number
2. press talk
3. take the phone to my ear
4. the screen turns off
5. it starts ringing
6. THE SCREEN GOES ON
7. take the phone from my ear and put it back
8. the screen goes off
9. it answers on the other side
10. THE SCREEN GOES ON
11. take the phone from my ear and put it back
12. the screen goes off and all works well from now on on this call
I have at least a number that EVERYTIME when called does not acts like this... the proximity sensor does its job very well
I have at least one numbet that almost always did the steps described from 1to 12... only 4-5 times it didn't
If i get a busy tone the screen turns on... it will turn of if i do step 7
I've put back original rom and i have the same behaviour. I tried with clean roms and noting installed... still the same...
One time on a clean rom... I called a number that always did that and the first two calls were ok, after that it started again...
Now I'm using Hyper ROM 8.0 and I see that after step 6 if i keep the phone to my ear th screen will turn itself off after a sec or so... i cannot say right now if always...
Considering that this does not happens to many of us and it is not something permanent I think it can have something to do with the network... I don't know exactly what but this is my guess; like in the moments the screen turns on maybe the networks sends out a "signal" like the call would be over... I know it sounds weird but I don't know what else to think...
I even attached a poll to see who gets this behaviour...
So, to all the CHEFS out there... please help.... because HTC is not willing to... they're answer was not helping at all...

This is weird... I use netDrg's 2.5g ROM and I have no issue with the proximity sensor. Sometimes, when receiving a call, if I rotate the phone from portrait to landscape and then immediately take it to my ear, the screen doesn't turn off, but as soon as the display is back to portrait mode, it turns off. This isn't annoying at all, since I rarely pick up the phone and hold it in landscape to talk !
Maybe you should try a different ROM ? If you understand French well, netDrg's ROM is quite good, although it seems to me that the battery drains faster than with the stock ROM...

french is fine.. actually i would learn any language just to have this fixed... i know about landscape and sensor not working... but it is not the case here
it happens so aleatory... i would think it is a hardware issue... BUT i have one number and with it, this NEVER happened
i had almost all the cleanex suite... touch-x, energy and others... i really can't remeber if this happend since the first day i bought it... i've put back the stock rom downloaded from htc and still the same...

ok... i've made like 15-20 calls to the same number and all worked as it should... than all of a sudden it started to do what i've described in first post... just like this... i'm starting to hate this phone...

it looks like i'm not the only one with this issue... how you guys got it solved?..

just a thought... what triggers the screen on on this phone... i know that some apps open the screen... maybe there is a registry tweak to keep the screen off if proximity detected... this should be done automaticly i know... the fact is that the proximity sensor works...

uhm, just to point it out, you should edit your post instead of posting 4 messages in a row in the same thread
Anyway, this is the exact same problem I noticed reported in another thread, and I didn't have it, I mostly receive and rarely call, yet the few times I called I don't seem to remember such problems, will try and remember to test with my other mobile when I get back home.

today i went back to default rom that came with my phone...
RUU_Leo_HTC_WWE_EastEurope_1.48.479.1_Radio_Signed_15.28.50.07U_2.05.51.05_2_Ship
and still it does the same
i HSPL again and than put
RUU_Leo_HTC_WWE_1.66.405.2_Radio_Signed_15.30.50.07U_2.06.51.07_Ship
the same thing
if I call my home landline it works perfectly... if i call one of the numbers i was telling you about it acts like described in post #1
one other thing i discovered though... with the original roms there is a courtain over the buttons on the phone canvas... this not only blocks aditional buttons on the screen but also blocks the top taskbar... wich is a goos thing
anyway for a 4-500 euros phone this thing i'm having shouldn't happen...
still searching... i've seens something with Rilphone.dll... can this make a difference?
LE: Rilphone.dll broke thephone module... hard reset...

Same here ccezar
I only realised in the last couple of weeks that I've hung up on people a few times & sometimes I've tried making the same call on the spot like 5 times in a row & the line has been cut off before it evens rings, which brings me to say that different behaviours on different calling numbers is just a coincidence.
Sort of experimenting at the moment, I think that when I dial, & put the phone to my ear slowly it works. i can see the screen turn off, & the call goes smoothly. Although after I've hung up sometimes the comm manager or arkswitch is on my screen, which only mean that the taskbar is still active...
I almost thought that the screen may have been switching off but the touch function was still there at least for a few more seconds...
There are hundreds(thousands maybe) of us HD2 owners out there, so my feeling is that if there ain't many complaints, it may aswell be a faulty device.
Then again I wonder if that phone canvs slider would make a diference? Anyone know if there's cab for this?

What radio you using
The more I think about it the more I'm convinced that the 2.10.... radios is the culprit for me.
I just flashed my old 2.07.50.27_2 radio, will test for a day or so and see what happens.
If your on a 2.10.50.. radio urself or anyone with the same prob and radio, can I suggest you downgrade to a 2.07 or 2.08/ or 2.09 for euros?

i thought also that it is radio raleted... i tried other radios and still the same...
anyway i don't think it is hardware related... because i have at least one number that never ever got this behaviour... and neither when calling landlines... it is only on some numbers on mobile networks... and i have numbers that get this behaviour only from time to time...
so... how does the proximity sensor works?... when in a call (there is a reg key that appears upon making a call and says activecallcount=1) the proximity sensor activates... if something in the way it turns the screen off... if the call ends the proximity sensor is deactivated... this is where i dont have exact facts... like if i keep the phone to my ear if it will remain with the screen off or once the call ended the screen goes on... i'd go for the second one...
so... my belief is that is has to do with network parameters... you make the call and on steps 5 and 9 from first post i think the phone belives that the call is over... and i guess the network sends a signal that triggers that... i know it sounds like a fairytale...
now i will try to find a sim card from another mobile operator and see if it does the same... i already tried with another seem from my operator and there is no change... maybe if i try a different sim type (there are simple and 3G sims - i have a simple one)
i'll keep digging... anyway... at least one mobile number and all landlines numbers this NEVER HAPPENED...

well that just makes sense ccezar. I'll do the same over the weekend & see what happens.
with another providers sim card that is.
Hey when say you tried with nothing installed, was cookie's hometab on the rom? just a thought

i don't think so... because i also tried with a stock original rom...
LE: i just realized that my phone is network locked... how can i unlock it?

ccezar2004 said:
i don't think so... because i also tried with a stock original rom...
LE: i just realized that my phone is network locked... how can i unlock it?
Click to expand...
Click to collapse
I couldn't tell ya, I can suggest that if you're on a contract your paying for the phone anyway, so you should be able to ring the phone op & ask them for the codes. Where I am, the only time I couldn't have it unlocked is if it was pre paid & less than 12 months old.

after long debates that's the conclusion of HTC
The only option that is left now is to send the device to the Repair Centre so the engineers could examine it. Your device is still under the warranty. But after the diagnosis the engineers will determine whether the fault of the unit is due to misusage, accidental damage or a manufactured fault. Before proceeding with the repair you’ll be notified with the cost of the repair, if it is an out of warranty case. Kindly note that your phone has a global warranty, which means if you have any issues with the phone and would like to get it examined (repaired) it will be through one of our global repair centers Please follow the link below for information about those repair centers. http://www.htc.com/uk/CA_Hotline.aspx?region=GWS Bear in mind as well that if you have European warranty, you’ll be able to repair your phone in any official repair centre in the European Union. Thank you for using HTC products. Please contact us again if you have any questions. Best Regards, HTC Team
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Click to collapse
bummer

Please Help - Sound Problem (My First EXEC)

Hi, i bought an used exec from ebay and received it right now (the seller sayed it was 100% functional) but it have some issues and i want to know if these issues can be easily fixed, if they are sofware or hardware problem... and... HOW TO FIX THEM .
So... here is:
1.: The phone doens't make any sound, (any speakers works, even when i put a headset it doesnt work). But, when i'm in a call EVERYTHING WORK, i can hear like a normal call, or with speaker normally.
2.: Some times when i turn on the phone it shut down after the "windows mobile" screen or it quikshow the today screen and shut down. So i wait and.. it turns on normally ...and some time after it shows the same issue again.
Please please, help me, i don't know what to do .
Ow, wich button should i press for TURN OFF the phone, not to hibernate...
Very thanks for your attention guys and sorry for my bad english,
Daniel.

Hi,
Weather you send back to warranty or you can have a deep read on my singature link and over there you´ll find a full guide to learn how to do hard reset or install a new ROM.
Good luck,

Thanks but i updated to a new Rom 2 times and the issue is still there and i don't have warranty anymore, the cell phone is used. Please someone help

strangely 2 of my 3 unis have had that issue.
..
it resovled itself within the first few hours. i have NO idea what causes it, i wish i could be more help lmfao

[Q] bricked phone ... how I can solve it !

hi there all,
a friend of mine is having a problem with his phone. I tried to explain him how to install an android base sistem, he did, but he had a lot of frezes etc.
I put him to make a task29 and after that to install all from the scratch. First was the last radio version which stoped at 96% and stayed there for a long time. He did a reset by pulling the battery off and now the phone is not starting up at all. when you put the battery in it, after a few seconds is starting to vibrate continuously without stoping and it keep it like this maybe untill the battery will be fully drained.
he cannot enter in bootloader, it is not recognised when is pluged in the usb ... practicaly you cannot do anything ... or maybe there is a way and I don't know it.
so please give us some hints. thank you !

If you have flashed a .51 radio and you have a TMoUS HD2 well then the phone is smoke. The only way to fix it is by JTAG and that's a fairly complexed way.

we are talking about europe version not tmous and the radio version was 2.15.50.14 which is correct !

If you dont even get into the boot loader this phone is really f***ed up..
But are you talking about the tri color screen?

i have hd2 since it appeared and I flashed mine for more than 100 times and also my friends come to me to tweak their hd2's, but it seems that my friend did something wrong.
when I taln about bootloader I mean the tricolor screen.
the problem is that the phone screen is black and he cannot do anything, only that anoing continuous vibration !

slick007 said:
i have hd2 since it appeared and I flashed mine for more than 100 times and also my friends come to me to tweak their hd2's, but it seems that my friend did something wrong.
when I taln about bootloader I mean the tricolor screen.
the problem is the phone is black and he cannot do anything !!
Click to expand...
Click to collapse
OK, I think the only thing you could do know is go to your provider and pray for a replacement. Dunno if the change your phone if it is bricked.

Could try saying .. the phone locked up .. I took the battery out ..
and now this is happing .. Give it a try what can they say ?

WarlockW said:
Could try saying .. the phone locked up .. I took the battery out ..
and now this is happing .. Give it a try what can they say ?
Click to expand...
Click to collapse
+1
Would do exactly this. I don't think they're going to strip down the whole phone into pieces just to see why it isn't working. It's an older model so I think they will be fair and give you a new one.

Yup go back to a store or call HTC.
Romania is part of the EU now so the 2 year warranty should be granted.

Check that the battery pins haven't been bent out of place. They can bend very easily and if the pins are not properly aligned the phone can constantly reboot, which may explain the constant vibrations.

WarlockW said:
Could try saying .. the phone locked up .. I took the battery out ..
and now this is happing .. Give it a try what can they say ?
Click to expand...
Click to collapse
He can also just call and say that the phone won't turn on he was charging it over night. And when he woke up to use it, The phone wouldn't turn on he tried the battery in a friend's hd2. It turned his on and you tried your battery in his but didn't work... they will send you a replacement for free Thats what i did 2 months ago when i cracked my screen. And before sending it in i flashed a .51 radio on purpose so it wouldn't turn on. I know it might be a bogus thing to do but i didnt have $130 at the time.