Database Users

Why does YouTube hate the internet connection at my house?

Hey Everyone,
I've seen posts about problems with YouTube constantly buffering on HQ and have tried every possible solution I've seen, but I'm still having issues. I am hoping someone can help me.
HERE'S WHAT IS INTERESTING... when I use my phone as a hotspot (T-mobile HSPA+) and connect my N7 to it, YouTube works absolutely fine, no buffering at all! What is up with that? The internet at my house is fast (Verizon Fios) and I can stream and play everything fine on my N7 except for YouTube videos. But, once again... YouTube works fine when I connect my N7 to my phone's much slower wifi hotspot! So, obviously YouTube (both the app and web browser have the problem, but the app seems a little worse) has a problem with my home internet connection. Does anyone have any ideas on how to diagnose and fix this? I've tried rebooting the router. The Verizon Fios box is a kind of "all in one" device, so I can't swap out another router. Is there any settings I can try, either on my N7 or somehow on the router itself (don't know much about routers)? Any ideas? The Nexus 7 is such a great device for watching videos, etc... it's really aggravating to not be able to watch YouTube videos on it.
Thanks for any help you can offer.
Mebborne

You're not the only one buddy. It happens to me as well. It's really annoying. When I watch YouTube videos on my PC it's quick and on the n7 you know..
Sent from my Nexus 4 using Tapatalk 2
---------- Post added at 11:17 AM ---------- Previous post was at 11:16 AM ----------
I don't think its the device's fault but rather the application.
Sent from my Nexus 4 using Tapatalk 2

scream4cheese said:
You're not the only one buddy. It happens to me as well. It's really annoying. When I watch YouTube videos on my PC it's quick and on the n7 you know..
Sent from my Nexus 4 using Tapatalk 2
---------- Post added at 11:17 AM ---------- Previous post was at 11:16 AM ----------
I don't think its the device's fault but rather the application.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Thanks for the reply. I definitely realize that I'm not the only one. But, why does YouTube work absolutely fine on my N7 when I tether it to my phone (a much slower connection)? This means that YouTube CAN work on the N7. It just doesn't like some routers apparently, or something like that. And why does YouTube work fine for some people and not for others on the N7?

I doubt this is the problem, but your neighbors could be using the same channel as your WiFi. So their WiFi interferes with yours. You can download an app called WiFi analyzer. It will show you the channels you and your neighbors are using. It will also show you better channels than what you are on. You then go to the IP address of your router and change your channel.
Sent from my Nexus 7 using xda premium

rebill said:
I doubt this is the problem, but your neighbors could be using the same channel as your WiFi. So their WiFi interferes with yours. You can download an app called WiFi analyzer. It will show you the channels you and your neighbors are using. It will also show you better channels than what you are on. You then go to the IP address of your router and change your channel.
Click to expand...
Click to collapse
Could be. Could even be microwave ovens or portable phones/base stations if the WiFi link is using 802.11b or 802.11g (or even 802.11n, depending), as they also overlap the same ISM bands that B and G use.
Resolving performance problems (as opposed to gross connectivity issues) is tedious work - the root of the problem can be in a very large search space.
With enough packet sniffing (tcpdump or Wireshark) you can sometimes ferret out network performance problems; but it's not for the faint of heart. Your eyes will bleed from looking at raw packet data without purpose-built tools. You have to follow the data where it goes, too - you don't know if the problem is delays as a result of small % of packet loss, or something more twisty than that. If the cause is a small % of packet loss, you would be looking for TCP segment retransmissions by the server, or duplicated ACKs from the client (tablet). The will occur along one link (e.g. WiFi) but much less frequently along a different link.
Sometimes problems can be detected by just looking at gross statistics on each network interface (e.g. /sys/class/net/wlan0/statistics/* on the tablet versus something equivalent on the router) - even easier to do if you can manage to clear the counters without rebooting as you can then run a "youtube test" right after clearing them to see if the drop/error counts are actually happening when you are using the app. Either that or just collect them twice (immediately before and after the youtube test) and use subtraction.
The OP might be able to prove it's not his ISP link if it is possible to use a OTG+USB Ethernet nic plugged in to the N7 (use ethernet to his home router instead of wireless), but I can't say I've tried this myself, and I suppose he probably would prefer not to spend money solving the problem if it can be avoided.
There are some tcpdump-based tools such as "Shark for Root" on the market. Not that using the phone itself for sniffing will be all that easier, but setting up a wireless sniffer is even harder and more expensive, and since the OPs router is an "all-in-one" box, the only way to intercept traffic off of it will be if it's admin tools allow you to dump traffic to a designated ethernet port. Not typical for consumer devices, but who knows.
Mebborne said:
... when I use my phone as a hotspot (T-mobile HSPA+) and connect my N7 to it...
Click to expand...
Click to collapse
To the extent that the YouTube app is unaware of which interface it is getting it's data from, that's a demonstration right there that the problem is probably not the N7 or the YouTube app. Could be your ISP or your home network.
Out of curiosity - does your phone do WiFi tether in Infrastructure Mode, or is this a USB tether? (afaik, the N7 doesn't work with ad-hoc WiFi tether... unless you've got some tricks up your sleeve).
hope some of that helped

I've also been having this issue since i got my N7. It happens on every single WiFi network I'm on. Using the web based YouTube doesn't help either. I was getting so aggravating today that i almost threw my tablet across the room.....
Sent from my Nexus 7 using xda app-developers app

rebill said:
I doubt this is the problem, but your neighbors could be using the same channel as your WiFi. So their WiFi interferes with yours. You can download an app called WiFi analyzer. It will show you the channels you and your neighbors are using. It will also show you better channels than what you are on. You then go to the IP address of your router and change your channel.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Thanks for trying to help! I tried the app you mentioned and experimented with changing channels accordingly. At first, I thought it may have been helping, but soon it came back the same. I do appreciate the help though!

bftb0 said:
Out of curiosity - does your phone do WiFi tether in Infrastructure Mode, or is this a USB tether? (afaik, the N7 doesn't work with ad-hoc WiFi tether... unless you've got some tricks up your sleeve).
hope some of that helped
Click to expand...
Click to collapse
Thank you so much for taking the time to write all that. I'm afraid most of it was above my head unfortunately. But, I'm trying to use your words to help me as I research at least
As for your question above, I think I may have used the word "tether" wrong. I just meant, when I use my phone as a wireless hotspot and connect to it on my N7 YouTube videos playback flawlessly, which seriously makes no sense. The wireless network at my house is much, much faster and I use it all the time to stream YouTube or hi-def movies to my TV (Netflix) without a hiccup. And my Nexus 7 streams Netflix as well just fine over my home network. It's just YouTube that is constantly buffering. Which would imply that it's the YouTube app... but, then why does the YouTube app stream fine when connected to my much slower phone connection? It's not making any sense!
I really appreciate you trying to help!
Thanks again,
Mebborne

Did you see this thread?
I wasn't aware of it when I responded to your post. Seems like you are in good company. I didn't read that whole thread, so I can't summarize or tell you if there are any fixes. OTOH, given the number of people saying "me too", I wonder if it is an ISP issue - purposely throttling of connections coming from youtube.

Wifi issues after MDL OTA

Hey guys,
Ever since I updated my Firmware I am unable to download apps from the playstore when connected to wifi.
Same issue when using YouTube it keeps saying I lost connection to server.
If I use my 3g I can download apps and watch YouTube but not with wifi on.
I also started getting this problem when I started using a airrave. Wifi still works cause my internet pages are loading really fast when I'm connected to it.
Any ideas? Please help I'm desperate.

I don't know if this is related, but I'm at a hotel in Tampa this weekend, and my wifi keeps dropping the connection, and then after several seconds, it reconnects. It doesn't matter where I am in the room, but my laptop has a nice 4-bar signal and hasn't dropped it once.
Anyone else experiencing this? I'm on stock MDL so far.
Thanks

Quick question. Do you guys have Smart Wifi enabled? That might be causing the problem.
Sent from my SPH-L720 using Tapatalk 2

WiFi showing "Connected, no Internet" with exclamation mark

Is anyone else having issues with the 6P or just Marshmallow in general of not being able to connect to any wifi?

think that means connected to network but no internet available

Did you try connecting to a different Wifi network and see if you are having the same issue? I did not see an issue. Might be your router or modem is blocking internet access for your device.

chichu_9 said:
Did you try connecting to a different Wifi network and see if you are having the same issue? I did not see an issue. Might be your router or modem is blocking internet access for your device.
Click to expand...
Click to collapse
Yes, I tried connecting to multiple wifi networks and it's showing the same thing: "connected, no internet". When I try with another device or laptop, it connects fine to all those wifi networks. It's just my Nexus 5 and 6P running Marshmallow.
I searched around and tried to use a static IP, also changed the frequency band from automatic to 2.4 GHz. Nothing works.

Go to Backup and reset and try a reset on network settings and see if that resolves the issue.

OK, this is interesting. I just found out from a colleague of mine (I'm currently traveling in China), that this is basically saying you are connected to the Internet, but just not to any of the Google services. I just checked and it seems everything pretty much works, except I can't access gmail, Facebook, etc. anything that's blocked by the Great Firewall of China.

Dial *#*#4636#*#* on your phone and select phone information & select run ping test and see if it pings google services. It should have been defaulted to Google, atleast it is on myn.

I'm running into the same issue, but I'm in the US. No WiFi network works. And I don't actually have internet.
The odd thing is all my other devices connect to the networks just fine.
I already tried resetting network settings, and rebooting in safe mode, to no avail. I even reset my router to stock and reconfigured.
Anyone else having similar issues?
Sent from my Nexus 6P using Tapatalk

hicdub said:
I'm running into the same issue, but I'm in the US. No WiFi network works. And I don't actually have internet.
The odd thing is all my other devices connect to the networks just fine.
I already tried resetting network settings, and rebooting in safe mode, to no avail. I even reset my router to stock and reconfigured.
Anyone else having similar issues?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
I have this - and I am in China. Still getting internet, just not the blocked services and data. I can get the google stuff with vpn, but the exclamation and wireless remains. Cheers.

hicdub said:
I'm running into the same issue, but I'm in the US. No WiFi network works. And I don't actually have internet.
The odd thing is all my other devices connect to the networks just fine.
I already tried resetting network settings, and rebooting in safe mode, to no avail. I even reset my router to stock and reconfigured.
Anyone else having similar issues?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Yes, I'm having this issue with 6.0.1 a different nexus 6p. Wife's galaxy s6 connects to cable service WiFi but I get no internet. Doesn't even ask for password Ike hers does. She's run Ning 5.1.1. Anybody find a solution? Thx

Nexus 6 WiFi and Internet trouble too...
I have a rooted nexus 6.01 (rooted about a week ago), was working perfectly until last night...
I initially looked at Instagram and noticed pics were not loading... Other devices worked fine... Rebooted router...
Anyway... My phone has Internet atm but with exclamation mark next to WiFi. I get same problem with 2.5ghz and 5ghz.
Instagram not loading any pics
Facebook says no Internet
Google Play Store seems quite slow at loading pics
Strava not loading map pics
Imdb not loading pics
Basically... Apps seem to be having pic loading problems
Anyways... Technical info...
Virgin superhub 2, 5ghz, 200mbs
Nexus 6.01
Nexus 6 baseband: mdm9625_104662.22.05.31r
Kernel: 3.10.40-g557ba38
[email protected] #1
Wed Nov 4 00:29:43 utc 2015
TWRP 2.8.7.1
I use greenify, adblock plus, and phone profiles too, which have rooted system access
Does anyone have any idea what's going on?
Thank you
Demon
---------- Post added at 08:45 AM ---------- Previous post was at 08:40 AM ----------
Oh bottom wrong nexus model... I'm sorry... Didn't notice ?

Sorted it... was my wifi... I changed the channel settings to Auto Performance, then back to Auto Compatibility, and all working again now

Wanted to add for what it's worth: I had the exclamation point on any wifi I connected to and fixed the exclamation point by disabling Adblock Plus.

I've been getting the WiFi exclamation point also. Would AdBlock Plus cause that?

rebretz000 said:
I've been getting the WiFi exclamation point also. Would AdBlock Plus cause that?
Click to expand...
Click to collapse
yes ad block was causing it for me too.
i disabled ad blocking from the app, froze the app from titanium backup, removed root access to adblockplus from super su and rebooted and everything is working fine now

Same problem here.
Hard reset and nothing.
The weird thing is that in my house works just fine (5 ghz)
Also, google alread knows
https://code.google.com/p/android/i...tars Reporter Opened&groupby=&sort=&id=210378

Nexus 6p in China
I am in China. 6P wifi / internet hook up worked fine with Comcast in the US. When I arrived in China I could connect to wifi but it reported no internet access. Went to a Huawei store and they tried hooking up to their local wifi. Same thing - no internet access but connection to wifi made. They sent me to a Huawei testing center 10 minutes away. Got there, the same thing. They could connect with their local wifi but no internet interface. Then they told me they had no permissions to work this phone because it was not authorized inside China. I asked if they could research why it the internet won't connect. They put in a Chinese sim card. WHAM - They could log into the wifi and get internet. Next I tried VPN to see if there was some kind of work around but no avail - VPN needs the internet. The best thing I could I could was to call my service provider to bump up my roaming data speed (Be careful about roaming plan you have - cost $$$$). I have minimal internet access through phone but its not blocked - I can get google.

try fixing ur time

WiFi Issues

Hello all,
I just recently upgraded from a GS6 Edge + using JoD, and admit I'm loving this phone. However, I'm experiencing a weird issue that (I believe) relates to my home network.
Here is what happens: I successfully connect to my network and all seems well. I have Internet with full bars. I can browse and watch videos with no issues. But when I go to the Play store, I cannot download any apps. They just say “downloading” and never actually initiate the download.
My temporary workaround that I've found to work is to disconnect and reconnect to my network, and I'm able to get 1 or 2 downloads before I experience the issue again.
If anyone has any ideas on a permanent solution, please let me know. Or if you need more information to help.
Thanks in advance!
Sent from my SM-G935T using Tapatalk

I've experienced the same issue you're having on my office Wifi. The strange thing is when I connect to the office guest network, all is well. I'm also not able to download any photos from Google Photos so not sure if it's a google DNS thing or what. No issues on my home Wifi either.

wpbcubsfan said:
I've experienced the same issue you're having on my office Wifi. The strange thing is when I connect to the office guest network, all is well. I'm also not able to download any photos from Google Photos so not sure if it's a google DNS thing or what. No issues on my home Wifi either.
Click to expand...
Click to collapse
Ok, I'm glad to hear I'm not alone (despite issue being bad). I think it might be a Google thing, because I've also found that I can't setup Google accounts on the WiFi because it just hangs on the log in and never actually logs in. I can switch to data and all is well.
I've also been on a different network that worked with no issues, similar to your case with the guest network. Seems to be something with a very specific type of network...
Sent from my SM-G935T using Tapatalk

There's definitely some WiFi issues with the phone. I use WiFi Calling at the office and if I get out of range from the router in my office, it will not reconnect until I turn the screen on and unlock the phone.

Same here wifi is fine except with downloading from play store

I've had some WiFi issues as well. Sometimes, I'll have a full WiFi signal yet I lose all connection on my phone. I know my WiFi still works because I can access it from the computer or a Tablet. The only way to get the WiFi on the GS7 working again is by turning it off and back on.

I've noticed this too, but it seems to kill all internet and i have to cycle it..also I've noticed WiFi off several times
Sent from my SM-G935T using Tapatalk

Ok guys, I'm hoping it's just a software issue with Samsung's Marshmallow that will be fixed soon. It's a shame considering the phone is so great in other aspects.
Sent from my SM-G935T using Tapatalk

I think I fixed the issue by using google dns, but I actually did more than that. I reconfigured my home network to use on asus router instead of the old motorola from att which cannot set dns and handle heavy traffic
Sent from my SM-G935T using Tapatalk

cruel91 said:
I think I fixed the issue by using google dns, but I actually did more than that. I reconfigured my home network to use on asus router instead of the old motorola from att which cannot set dns and handle heavy traffic
Sent from my SM-G935T using Tapatalk
Click to expand...
Click to collapse
I'm glad that worked for you. On my end, setting the DNS to standard Google 8.8.8.8 and 8.8.8.4 don't fix the issue. I don't think my router is to blame as it's a fairly new Linksys and all the settings seem to be set up properly as I've never had the issue before this phone. I might need to tinker more though.
Sent from my SM-G935T using Tapatalk

TheShoxter said:
I'm glad that worked for you. On my end, setting the DNS to standard Google 8.8.8.8 and 8.8.8.4 don't fix the issue. I don't think my router is to blame as it's a fairly new Linksys and all the settings seem to be set up properly as I've never had the issue before this phone. I might need to tinker more though.
Sent from my SM-G935T using Tapatalk
Click to expand...
Click to collapse
I've got an older Linksys N dual band at the office, upgraded to run DDWRT, and a Netgear AC router at home. I can reproduce the issue both places, so I'm confident it's an issue with software that T-Mobile/Samsung need to address.

NotATreoFan said:
I've got an older Linksys N dual band at the office, upgraded to run DDWRT, and a Netgear AC router at home. I can reproduce the issue both places, so I'm confident it's an issue with software that T-Mobile/Samsung need to address.
Click to expand...
Click to collapse
Ok, well then I guess we should all try contacting T-mobile and letting them know about WiFi issues. I don't want to have this phone ruined by poor net code or whatever it is.
Sent from my SM-G935T using Tapatalk

TheShoxter said:
I'm glad that worked for you. On my end, setting the DNS to standard Google 8.8.8.8 and 8.8.8.4 don't fix the issue. I don't think my router is to blame as it's a fairly new Linksys and all the settings seem to be set up properly as I've never had the issue before this phone. I might need to tinker more though.
Sent from my SM-G935T using Tapatalk
Click to expand...
Click to collapse
Though it was fixed, I still think it's something wrong with the software because I have several android devices (including both 5 and 6 android), but only two S7 edge have this issue.

I finally fixed the issue for me by setting the DNS of my router itself to Googles Public DNS addresses. Previously I thought changing it on the phone in network settings would do that, but apparently not! Now my phone is working great on my network.
Still an issue that needs to be addressed because some networks we don't have access to change anything.
Sent from my SM-G935T using Tapatalk

I've been going back and forth with T-Mobile and Samsung on Twitter regarding my issues. Samsung wanted me to take my phone to Best Buy, where there is a Samsung Experience kiosk, and have it reloaded with factory firmware. I told them I already downloaded it from SamMobile and would just flash it myself in ODIN. Did that last night after backing my stuff up to the computer, and not a single difference has been made.
My WiFi is rock solid, as long as I don't walk out of range from the router. If I do, it will not reconnect until I turn the screen on. No need to unlock it, just need to turn it on.
Also have a ticket in with T-Mobile for the poor radio performance compared to the Note5. We'll see where that goes.

NotATreoFan said:
I've been going back and forth with T-Mobile and Samsung on Twitter regarding my issues. Samsung wanted me to take my phone to Best Buy, where there is a Samsung Experience kiosk, and have it reloaded with factory firmware. I told them I already downloaded it from SamMobile and would just flash it myself in ODIN. Did that last night after backing my stuff up to the computer, and not a single difference has been made.
My WiFi is rock solid, as long as I don't walk out of range from the router. If I do, it will not reconnect until I turn the screen on. No need to unlock it, just need to turn it on.
Also have a ticket in with T-Mobile for the poor radio performance compared to the Note5. We'll see where that goes.
Click to expand...
Click to collapse
Does it still connect to mobile data when the wifi turns off?

jrwingate6 said:
Does it still connect to mobile data when the wifi turns off?
Click to expand...
Click to collapse
Yes it does. However my office is not in a Band 12 area and the signal is fluctuates between Edge and very weak H+. As soon as I get away from my section of the building however, full LTE and no need for WiFi.

I think this is the same problem I was having. Here's a link to my solution.
http://forum.xda-developers.com/tmo...e-via-wifi-t3335579/post65904586#post65904586

cfmarque said:
I think this is the same problem I was having. Here's a link to my solution.
http://forum.xda-developers.com/tmo...e-via-wifi-t3335579/post65904586#post65904586
Click to expand...
Click to collapse
Although that may very well make it work, this is still something that Samsung and/or Google need to address as not every router's settings are accessible to everyone especially at work or public hotspots.

wpbcubsfan said:
Although that may very well make it work, this is still something that Samsung and/or Google need to address as not every router's settings are accessible to everyone especially at work or public hotspots.
Click to expand...
Click to collapse
I know this won't help many (or anyone 'cuz lock bootloader ), but I think I might've disabled IPv6 on my previous phones, but you need root for that.

Wifi problem.

Hi. I'm currently experiencing a weird issue with my phone and wondered if I was alone.
So basically, over some wifi, some stuff behaves in a weird way. For example, Ebay, Twitter and LPMobile (local french news app) can't download images. Also, Clash Royale can't update and i have issues connecting games to Google Play Games. This bug only occurs on my home network tho. Everything works just fine on Mobile Data and some other wifi connections (School, Work...) I believe the problem is somewhat linked to software since i had this issue on my older phone (Honor 7x). I believe it is linked to the Packet flooding Issue back in January of this year. However, I tried installing many different versions of Google Play Services on my device and nothing changed.
Does anyone experience this issue?
My home Router is a Linksys EA7500 Max-Stream, if this can help.
Thank you!

It appears I am having similar issue when I am on wifi. Facebook, Instagram will not load pictures and new posts.
Have you resolved your issue?
Sent from my ONEPLUS A6013 using Tapatalk

sti-06 said:
It appears I am having similar issue when I am on wifi. Facebook, Instagram will not load pictures and new posts.
Have you resolved your issue?
Sent from my ONEPLUS A6013 using Tapatalk
Click to expand...
Click to collapse
No, I haven't resolved it, tho from what I tried, it seems to be linked to my router. What's your router?

Mikor4554 said:
Hi. I'm currently experiencing a weird issue with my phone and wondered if I was alone.
So basically, over some wifi, some stuff behaves in a weird way. For example, Ebay, Twitter and LPMobile (local french news app) can't download images. Also, Clash Royale can't update and i have issues connecting games to Google Play Games. This bug only occurs on my home network tho. Everything works just fine on Mobile Data and some other wifi connections (School, Work...) I believe the problem is somewhat linked to software since i had this issue on my older phone (Honor 7x). I believe it is linked to the Packet flooding Issue back in January of this year. However, I tried installing many different versions of Google Play Services on my device and nothing changed.
Does anyone experience this issue?
My home Router is a Linksys EA7500 Max-Stream, if this can help.
Thank you!
Click to expand...
Click to collapse
From what you have described this seems to be an issue with your WiFi connection at home and not the phone. I would reset the router and see if that resolved your issue.

I have a similar issue. I own both a 6 and 6t - the 6 no issues gets on wifi just fine but the 6t? Not so much. I will connect up all day long to 2.4Ghz wireless and get on the internet but if I put it on 5Ghz (which all my stuff uses) it connects, get an ip but will go no where on the internet. It's like it has no DNS or something. Frustrating as hell. I opened a support ticket with OnePlus and they told me to send it back. (PS I tired all the fixes, router reboot, forget network, I even tried a factory data reset...nothing same behavior).

Wifi dropping issue
Same issue with my 6t. Frist oneplus devide and disappointed. It's been weeks i havent used my device.. because wifi doesont works..

It's anyone using Private DNS with cloudflare? That gave me issues with my wifi at work until I disabled it. It didn't give me problems anywhere else though.

my wifi works great; most likely, those that are having wifi problems have issues with their router/modem/isp;
usually, its not the phone where the wifi problem is..
https://www.speedtest.net/result/a/4634622809