Paypal Chargeback on a Swapp.com sale - AT&T Galaxy Note 3 General

So I sold a Galaxy S5 on swappa.com two months ago for $585.
I shipped the S5 via USPS Priority (with tracking number) to an address in Florida.
Low and behold, two months later, completely out of the blue, Paypal just subtracted $585 from my Paypal account, so now it's in the negative.
Seems the buyer initiated a "Unauthorized Payment Chargeback".
I've submitted my tracking # and Swappa.com sale ID to Paypal and they are "reviewing the claim". But some quick Googling says I'm probably about to lose $585 when Paypal deducts it from my checking account.
I called my Credit Union and they need form after form after form and a $30 fee to block PayPal and the form can't be submitted until AFTER Paypal takes the funds from my checking account. And then there is no guarantee it'll work?!?
And the Paypal website won't let me remove my checking account from my Paypal account. So if they decide against me, which it sounds like they might, then I'll be screwed.
Just a warning to you guys.
I wanted a quick sale and did not research the buyer before shipping the item. That was my bad.

I don't get it. Why was the charge reversed? Maybe it was a hi-jacked account that was used. That happened to me years ago. The money just magically vanished right out of my bank account. Nobody could tell me how or why. Had to figure it out for myself. Unreal.

theorioles33 said:
I don't get it. Why was the charge reversed? Maybe it was a hi-jacked account that was used. That happened to me years ago. The money just magically vanished right out of my bank account. Nobody could tell me how or why. Had to figure it out for myself. Unreal.
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Yeah, I guess.
What I don't get is why do WE get dinged for this.
It wasn't US who mishandled the buyers charge account.
So wtf. Paypal or Credit Card companies are the ones who should eat the charge.

CZ Eddie said:
Yeah, I guess.
What I don't get is why do WE get dinged for this.
It wasn't US who mishandled the buyers charge account.
So wtf. Paypal or Credit Card companies are the ones who should eat the charge.
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Yeah I know. The sellers always get screwed.

I'm afraid you're going to have to just use this as a $585 lesson on why you should NEVER use Paypal for anything. I don't have a checking account OR a credit card linked to my PP account.
Edit: I thought Swappa was a broker, of sorts. Don't they get hold the funds till the buyer receives the phone?
Edit2: Call AT&T and Tmo and report the MEID as stolen?

Honestly, i think paypal will rule in your favor. From personal experience of this happening to me on ebay; generally providing paypal with the proof of shipment is enough. Granted, it takes a couple weeks for them to get their stuff together, but just wanted to let you know.
Good luck

CZ Eddie said:
So I sold a Galaxy S5 on swappa.com two months ago for $585.
I shipped the S5 via USPS Priority (with tracking number) to an address in Florida.
Low and behold, two months later, completely out of the blue, Paypal just subtracted $585 from my Paypal account, so now it's in the negative.
Seems the buyer initiated a "Unauthorized Payment Chargeback".
I've submitted my tracking # and Swappa.com sale ID to Paypal and they are "reviewing the claim". But some quick Googling says I'm probably about to lose $585 when Paypal deducts it from my checking account.
I called my Credit Union and they need form after form after form and a $30 fee to block PayPal and the form can't be submitted until AFTER Paypal takes the funds from my checking account. And then there is no guarantee it'll work?!?
And the Paypal website won't let me remove my checking account from my Paypal account. So if they decide against me, which it sounds like they might, then I'll be screwed.
Just a warning to you guys.
I wanted a quick sale and did not research the buyer before shipping the item. That was my bad.
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hi
in my experience if your tracking number show the item was delivered for the address that confirmed on paypal for the buyer at least ( city, state and zipcode ) match then even chargeback will be end up in your favor . but if the address was unconfirmed on paypal then ya they could decided it against you .

Forgot about this thread!
Yeah, they ruled in my favor after holding my account hostage for two weeks. Thanks guys.

Congratulations on the ruling. And just for that guy being a ****, and trying to scam you, I'd still report it as stolen. But that's just me.
Sent from my SM-N900A using XDA Premium 4 mobile app

graydiggy said:
Congratulations on the ruling. And just for that guy being a ****, and trying to scam you, I'd still report it as stolen. But that's just me.
Sent from my SM-N900A using XDA Premium 4 mobile app
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same

graydiggy said:
Congratulations on the ruling. And just for that guy being a ****, and trying to scam you, I'd still report it as stolen. But that's just me.
Sent from my SM-N900A using XDA Premium 4 mobile app
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Echo that.

Hahahah... Yeah but he's likely sold it to some unsuspecting fool who doesn't deserve that. Funny idea though. ;/

Didn't think of that. Good call.

I just bought my note off swappa. I'll keep that in mind when i go to sell one on there.

Good information that has run it's course. Closed.

Related

Have to sell my evo =(

So ive fallen on some hard times, and im going to have to sell my evo to make rent next month. Its obviously used but in good condition otherwise. Included is all stock accessories, screen protectors (one applied), and the official leather hip case.
Ive listed the item on ebay and thought id give you xda'ers a heads up.
Item number: 120638581726
The money would sure help. Thanks for looking =)
Sent from my PC36100 using XDA App
Sorry to hear about your situation
Same here, but I don't think selling your phone would be a solution to a problem you are in. Good luck and hope it turns better for ya.
Hey man don't know all about your financial situation but keep your head up there's light at the end of the tunnel. When you get back in your feet you will a better than evo phone
Sent from my PC36100 using XDA App
O man Ebay? If someone wins your item the money is put on hold until they receive the phone or leave positive feedback (whatever comes first). The smarter thing was to place the phone on Craigslist. You also dodge the eBay seller fees.
Don't know when your rent is due but good luck.
Sent while sitting on the toilet.
Be prayerful and I hope it sells for more than enough
Unless you used your rent money to buy the phone in the first place, Im not sure if I could sacrifice my phone for rent, Id rather just pay it late.
damn, never used ebay before? that sort of makes it a bit sketchy... CL may've been a better idea, but it sucks dealing with people in person too.
I'd rather get evicted than give up my EVO.
I really hope it works out because if rent is due the 1st of the month you may be SOL. I believe that when eBay bought Paypal the payment hold policy changed.
If you charged for shipping that will have to come out of your pocket. I always recommend the craigslist route because it's more of a cash in hand route. If you sold the item today for example and shipped it the funds get released 24 hours after they leave feedback. You can go to PayPal's website and manually upload the tracking info and then call them to see if they can do a courtesy funds release for you but who knows what they'll say. By the way I hope you have a Paypal Mastercard Debit (it's free) because if not you have to wait a few more days to transfer the money into your bank account.
Just be careful next time and allocate $20-$40 bucks a paycheck into a separate account for the just in case situations. If you are really in a bad situation and have a 401k you may be able to withdraw some money but you will get taxed heavily. I personally would never do it but if you really need the money it could be an option.
I'll buy it
Let me get some pics though
Man... i didnt realize it took so long to actually get paid. This sucks. And yeah ive never used ebay. Never had a reason to. Not sure what i should do =\
Sent from my PC36100 using XDA App
Rocket, i can send out pics if you're still interested. Any way to get the money a bit quicker than the paypal route?
Sent from my PC36100 using XDA App
Paypal is instant unless the person is paying with a credit card but if the person buying it has paypal it is instant payment.
I was just reading the finer details about it and it does say that they may hold the payment until positive feedback is issued from the buyer. It said they like to do that for new accounts, which i am =\
Sent from my PC36100 using XDA App
eBay has some drawbacks, but you may get more for the phone.
With CL, you have to name the price you want, then hope somebody wants it for that price. Plus there's the "flake" factor. Waiting for them to come and they never do, etc.
I had a several year old HP wireless printer that I was un-able to GIVE away on CL earlier this year. Your EVO will definitely be more in demand however.
eBay is more of a, I don't need the money tomorrow kind of thing. However, you can go to their help section and read "Canceling an auction".
Franteeko said:
I was just reading the finer details about it and it does say that they may hold the payment until positive feedback is issued from the buyer. It said they like to do that for new accounts, which i am =\
Sent from my PC36100 using XDA App
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I've had Paypal for about 5 years and the rules still apply. It's only instant if I were to send you $50 today because it doesn't involve a middle man such as eBay. I would just sell it on Craigslist and take the hit on negative feedback. It will mess up your feedback rating but you'll have the money faster.
If someone on XDA buys it and sends payment then it's instant but you still have to wait to take the money and transfer to your bank account.
I have a Paypal mastercard debit (free) so that if I get payment I withdraw with the debit card and deposit at a chase atm.
Sent while sitting on the toilet.
Franteeko said:
I was just reading the finer details about it and it does say that they may hold the payment until positive feedback is issued from the buyer. It said they like to do that for new accounts, which i am =\
Sent from my PC36100 using XDA App
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As an ebay user for years, I can testify to the Paypal BS. I am a trusted user etc...all that good stuff. When I sell anything I still have to wait for positive feedback etc. It can get REALLY annoying. So basically I have to wait for the other party to leave feedback, even though I am trusted/100%/paypal power user/confirmed etc. It gets annoying when you just want to transfer ur money.
That being said, there is only 1 way to get your ebay reputation up....and that is to sell... I think I am still bounded by the delayed payment because I only sell things randomly...I am not a store
That's odd, when ever I sell I never have to wait for Payment. The funds are never held for me.
rockethot said:
That's odd, when ever I sell I never have to wait for Payment. The funds are never held for me.
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It is probably because I only sell things like 3 times a year max. When I asked them about it, it was more of a hassle than to find out why. Everything was eventually released etc, but still annoying to wait.

Beware Ebayer oalmaguer2012 he's a scammer

If this can get stickied somewhere would be great.
This is a heads up to anyone looking to get a note 2 cheap. Beware buying anything on ebay from user oalmaguer2012 he is a scammer. And ebay user and I have already been scammed $550 by him. He will claim that paypal is holding the funds until you leave him feedback, or he'll refund the money, in order to get you to leave feedback and for him to get the paypal funds in case it really is being held.
Anyway, he will give you bogus tracking information. He'll also give you is phone number, but after 2 weeks he'll vanish with your hard earned money. His phone number is 602-481-7941 and he claims he's from Arizona. His name as it appears in paypal is Oscar Almaguer with email [email protected].
As of right now I'm waiting on ebay for final resolution as I have already filed a complaint.
Again, this is a heads up to anyone trying to buy on ebay, beware of this guy.
Mods, please sticky or post in proper thread. I posted in this forum since he was selling the international Note 2.
UPDATE: I did get my refund today as ebay made the final decision in my favor. So they returned the amount I paid.
Either way, stay away from this seller, he doesn't seem to have the galaxy note 2, I was thinking he was pooling multipe orders so he could do a group buy or something, or he's just a plain old online scammer.
bangsters said:
His phone number is 602-481-7941 and he claims he's from Arizona. His name as it appears in paypal is Oscar Almaguer with email [email protected].
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As a former Arizona resident, 602 is the area code for Phoenix .
Regardless, it sucks to get scammed. It's always good to either use a credit card or paypal, because they (most of the time) have your back.
Thanks for the heads up though!
Yeah a similar thing happened to me when I sold my s3 on ebay. A guy bouhht it then I get a email from paypal saying he has paid but they are holding the funds until I give them the shipping number. I forwarded the email to paypal. Guess what, fake. Ebay seems rife with this stuff at the moment. Around the buying and selling of phones anyway.
Sent from my GT-N7100 using xda premium
poplectic said:
Yeah a similar thing happened to me when I sold my s3 on ebay. A guy bouhht it then I get a email from paypal saying he has paid but they are holding the funds until I give them the shipping number. I forwarded the email to paypal. Guess what, fake. Ebay seems rife with this stuff at the moment. Around the buying and selling of phones anyway.
Sent from my GT-N7100 using xda premium
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Whoa, did the guy actually send an email posing as an official PayPal email? So he spoofed a PayPal address and sent you it?
Beamed from Jupiter on my Galaxy Note II
zkyevolved said:
As a former Arizona resident, 602 is the area code for Phoenix .
Regardless, it sucks to get scammed. It's always good to either use a credit card or paypal, because they (most of the time) have your back.
Thanks for the heads up though!
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yeah good thing I used paypal. And looking at my history I think ebay knew it was a no brainer that I got scammed.
I still haven't heard from the other person who bought the same item from him though.... hopefully he got refunded as well
Ah, that's awful. Glad you got your money back. This is why I don't buy anything worth more than 50 bucks off eBay. The scamming and the spoofing is so well done these days, it's not weird letters from "Nigerian princes" anymore like it used to be.
As long as whatever you sell is listed as "As-is" and "Non-refundable" then on the selling side, you should be safe with eBay's buyer protection.
As for buying, you need to be aware of who the seller is, the previous selling history and feedback, and the frequency of sells.
AjunNg said:
Whoa, did the guy actually send an email posing as an official PayPal email? So he spoofed a PayPal address and sent you it?
Beamed from Jupiter on my Galaxy Note II
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Yep. Looked exactly like a paypal email.
Sent from my GT-N7100 using xda premium
Good end result though - Glad you got your money back mate!!

İs this real

Hi this guy has 10.000 feedback and he is saying he has galaxy s4 how? and only 330 gbp
http://www.ebay.co.uk/itm/Samsung-G...62881?pt=UK_Mobile_Phones&hash=item257ade0e01
cihanleanne said:
Hi this guy has 10.000 feedback and he is saying he has galaxy s4 how? and only 330 gbp
http://www.ebay.co.uk/itm/Samsung-G...62881?pt=UK_Mobile_Phones&hash=item257ade0e01
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To me it looks to good to be true.
If it sounds too good to be true, it probably is...
investing the time and effort into building up the feedback rating (whether legitimately or not) will pay off if he receives even just 2 or 3 orders from suckers who are prepared to believe this and order 2 phones each (notice you cannot order 1). After that, he won't care if eBay cancel his membership especially as he probably has a few accounts like this lined up...
Note that:
- nothing he has sold before was similar or close in value to the phone (although most items made private so you can't actually see what they are)
- he seems to specialise in pin badges... what are the chances he would have a stock of S4?
- you have to be pre-approved? what does that involve? I bet when you email him he asks you NOT to pay by paypal but by western union or something for some reason... typically this goes like this: "I'm doing this pre-approval because I have been let down by scammers/people bidding and then not having the funds.To approve you, I need to be sure that you have the funds, so send a western union order to yourself. YOu are not sending it to me, so it's safe, right? Then email me a scan of the order and I will know that you are a serious buyer". Once you send the email, it takes someone in a third world country 5 minutes to create ID in your name and collect the money from a (probably complicit) Western Union agent.
- No collection because he doesn't keep the stock for "security and reliability" but he can dispatch them daily?
Not many people fall for these scams(I hope)... but like i said, he only wants one or two to be in a considerable amount of profit.
---------- Post added at 01:59 PM ---------- Previous post was at 01:51 PM ----------
oh.. and minimum order 2, but everyone who has placed a bid has only bought 1?
agneau said:
investing the time and effort into building up the feedback rating (whether legitimately or not) will pay off if he receives even just 2 or 3 orders from suckers who are prepared to believe this and order 2 phones each (notice you cannot order 1). After that, he won't care if eBay cancel his membership especially as he probably has a few accounts like this lined up...
Note that:
- nothing he has sold before was similar or close in value to the phone (although most items made private so you can't actually see what they are)
- he seems to specialise in pin badges... what are the chances he would have a stock of S4?
- you have to be pre-approved? what does that involve? I bet when you email him he asks you NOT to pay by paypal but by western union or something for some reason... typically this goes like this: "I'm doing this pre-approval because I have been let down by scammers/people bidding and then not having the funds.To approve you, I need to be sure that you have the funds, so send a western union order to yourself. YOu are not sending it to me, so it's safe, right? Then email me a scan of the order and I will know that you are a serious buyer". Once you send the email, it takes someone in a third world country 5 minutes to create ID in your name and collect the money from a (probably complicit) Western Union agent.
- No collection because he doesn't keep the stock for "security and reliability" but he can dispatch them daily?
Not many people fall for these scams(I hope)... but like i said, he only wants one or two to be in a considerable amount of profit.
---------- Post added at 01:59 PM ---------- Previous post was at 01:51 PM ----------
oh.. and minimum order 2, but everyone who has placed a bid has only bought 1?
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how can he make profit cos its paypal so ill get refunded. so where would he make money i dont understand
when i sent him e mail he replied as below
Hi,
Quick info about my items:
- 100% factory unlocked, 100% genuine Samsung Galaxy S4 GT-I9500 in original sealed boxes. I have both colors: White and Black.
- I have EU, UK and US version of the phone with 64GB. You can use them in any country with any sim card.
- The phones are bought directly from factory and also this is the reason why the prices are low. They all have 1 year international warranty.
- I can send them with DHL, FedEx, UPS, Royal Mail or your preferred shipping company. The items are sent from my warehouse in Glasgow.
- Free Customs. That is right... Free Customs. I gathered a lot of experience sending items internationally and Customs are not a problem anymore.
- As you can see in my description: Pickup is not available at this time as i do not hold stock on hand for security and reliability reasons.
- I will provide IMEI and custom photos ONLY after i have payment confirmation from eBay.
Minimum order is 2 (no exceptions). My stock is greater than 20 and also you will get great discounts for bulk orders. How many phones do you want ?
Thanks
so i replied to him asked
Dear Clark,
why do i need imei number? will i get receipt for warranty, another question how have you got this phones they should be out by end april. cos i dont want replica mind you im using paypal. can you clarify those questions
kind regards
Cihan
just recieved mail from seller i cant understand much english is this a cheat?
here his e mail
They are out for sale in April but the stores already have them. Some buyers asked for IMEI so i`m including that info.
In order to complete this transaction we will use eBay payment process through eBay Buyer Protection.
How it works?
Once i start the transaction, eBay will send you an invoice with payment instructions.
Through this system the buyer pays eBay and not the seller. You will send the money to eBay by Bank Transfer. After you confirm your payment with eBay, i will receive a notification to start the delivery.
Delivery maximum time is 6 days and you have 7 days of inspection. The inspection period starts once you have the items. This means you have 7 days to decide whether i get the money or not.
In case the items are not as i described them, the transaction is canceled and eBay will send your money back in 24 hours. If they are as i described them, the transaction is completed and i will get the money from eBay.
I found this the best way to deal through eBay instead of Paypal. Also you can actually see and test my items before i get the money.
I had problems with Paypal payments made from stolen accounts and now everything i get through Paypal, even if it`s a good payment it`s frozen in seconds. Paypal is not an option for me anymore.
Let me know if you like this method.
Thanks
cihanleanne said:
just recieved mail from seller i cant understand much english is this a cheat?
here his e mail
They are out for sale in April but the stores already have them. Some buyers asked for IMEI so i`m including that info.
In order to complete this transaction we will use eBay payment process through eBay Buyer Protection.
How it works?
Once i start the transaction, eBay will send you an invoice with payment instructions.
Through this system the buyer pays eBay and not the seller. You will send the money to eBay by Bank Transfer. After you confirm your payment with eBay, i will receive a notification to start the delivery.
Delivery maximum time is 6 days and you have 7 days of inspection. The inspection period starts once you have the items. This means you have 7 days to decide whether i get the money or not.
In case the items are not as i described them, the transaction is canceled and eBay will send your money back in 24 hours. If they are as i described them, the transaction is completed and i will get the money from eBay.
I found this the best way to deal through eBay instead of Paypal. Also you can actually see and test my items before i get the money.
I had problems with Paypal payments made from stolen accounts and now everything i get through Paypal, even if it`s a good payment it`s frozen in seconds. Paypal is not an option for me anymore.
Let me know if you like this method.
Thanks
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That has SCAM written all over it. You would have limited protection if doing this thru bank transfer rather than PayPal.
doktor buknasty said:
That has SCAM written all over it. You would have limited protection if doing this thru bank transfer rather than PayPal.
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thanks i didnt find it legimet cos how has he got it
Run... Fast.
Sent from my Wicked-powered SGH-T999 via Tapatalk 2
ticojpunk said:
Run... Fast.
Sent from my Wicked-powered SGH-T999 via Tapatalk 2
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what do you mean? why would anyone want to risk 10.000 feedbacks
Total scam. Run away! Possible hijacked eBay account. Kiss your money goodbye!
Sent from my Nexus 7 using xda premium
ponts said:
Total scam. Run away! Possible hijacked eBay account. Kiss your money goodbye!
Sent from my Nexus 7 using xda premium
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ok thanks

How to place an order with Expansys??

Yeah okay, it sounds crazy but hear me out. I've never used Expansys, but guys on here seem to like them. I've always used Handtec (love them) and Negri (not crazy about them, but never a major problem)
So last night I place an order for 3 SGS4's (i9500) with expansys, using a credit card. This is the same credit card I've had for many years, I've used it to order *countless* phones from Handtec, Negri, etc. I prefer Google Checkout. Never an issue.
I get this email today:
Thank you for your order, however I'm afraid that we are unable to
accept it as a credit card order.
If you would still like us to ship your order you can pay for it by
bank transfer or Amazon checkout. .
Amazon Checkout can only be utilized if the item ordered is in stock and you will
need to create an account with Amazon (if you do not have one already) and be
subject to their security checks.
Please send a response email if you are willing to pay for your products via wire
transfer or wish to pay with Amazon checkout.
You must contact us via email so we can make sure the shipping charges are correct
before you send the wire payment.
We will send you wire instructions and the amount due. Your order will be
processed immediately upon receipt of funds in our account.
If you wish to pay with Amazon checkout, we will cancel this order and you will
need to place a new order and select that payment option.
Your credit card has not and will not be charged.
Thank you for placing your order with eXpansys.
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Okay, so I called them up to find out the problem. All he could tell me was due to security they can't accept *a* credit card. (not just *my* credit card) So I asked about going through Amazon. (I'm a prime member) He tells me they can't do that either, until the phones are actually in stock. So my ONLY choice is to pay a fee, and do a bank transfer. (which boggles my mind... the phones won't be shipping for at least 1.5 weeks)
So now what? Negri is the only other place with the I9500s, and they want $75 more per phone. I wish Handtec had them, but they only have the I9505s.
Is there something else I can do, or someone else I can talk to? I told they guy the only option I have is to use Negri, he didn't care. What am I missing?
(yes this is half rant, half question...)
Is your shipping or billing address different to the address attached to the card? sometimes they don't like that :s
Brendo said:
Is your shipping or billing address different to the address attached to the card? sometimes they don't like that :s
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No, everything is the same. Like I said, it wasn't an issue with my credit card, but any credit card. My ONLY option was a bank transfer.
Its looking like I'm going to have to use Negri.
Are you talking USA or the Brits? I have used a credit card at the USA website several times.
krabman said:
Are you talking USA or the Brits? I have used a credit card at the USA website several times.
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USA. The order was for 3, totaling $2300 ish.
Sent from my C6603 using Tapatalk 2
Hmmmm, wonder if it's the amount either in dollars or number of phones? Might try and see if the website will accept an order for one. If they don't there is something up with your card. I can only go back to last years order but I made that one with a different card that was subsequently cancled do to a mass security leak. At any rate I have used two different cards there for sure. If they do accept the order you could order them one at a time I suppose. Guess if there was no time cruntch that would be the cheaper route.
Wire transfers bank to bank should not be that expensive, I have done a number of them for watches and never paid more than 40 dollars so that would still be quite a bit cheaper than Negri. IMO another route would be to call up and ask to be escalated up to someone who has the authority to make a call. I would guess if buying 3 that person might be willing to deduct it from the total price.
They made it VERY clear that it wasn't anything to do with my particular card. He just said no card could be used at all.
I'm going to try and get ahold of someone else tomorrow.
Sent from my C6603 using Tapatalk 2
I have ordered from them before, but only once and no issues. The dollar amount and qty of phones could be the issue and perhaps they are concerned about fraud given the popularity of the phones, risk of not getting paid if it were a case of fraud, etc.
I would say its a tough call, doing a $2300 transfer is something I wouldn't do no matter how much I liked a reseller, you could wait until they are in stock, but you risk them selling out quickly.
What kind of guarantee are they giving you if you needed to cancel the order, how long to get the funds back, are there any fee's etc. Would they do something to offset the fee's, say a credit towards accessories, etc? Never hurts to ask and that is a nice order.
RaptorMD said:
I have ordered from them before, but only once and no issues. The dollar amount and qty of phones could be the issue and perhaps they are concerned about fraud given the popularity of the phones, risk of not getting paid if it were a case of fraud, etc.
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Yeah, I can understand that. Heck when I saw the email I thought "okay, gotta call em up" But they didn't even ask. And I called less than 10 minutes after getting the email. The guy didn't even wanna deal with me.
The person who sent me the email had already gone home, so I dealt with him. I emailed her back, perhaps I'll hear something tomorrow.
I bought my gt-i9100 and motorola xoom off of expansys. First time cc worked no problem second time they asked for money transfer which I did. Everything went fine they shipped right away. Just make sure you ask the to fill out the international warranty papers in the box.
If you'd like to PM me I can get to the bottom of this for you. Is your CC by chance issued outside of the USA? That is what initially comes to mind.
Regards,
Corey
Corey L said:
If you'd like to PM me I can get to the bottom of this for you. Is your CC by chance issued outside of the USA? That is what initially comes to mind.
Regards,
Corey
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Nah, its a normal US CC. Ive used it for some pretty large phone purchases with Handtec and Negri in the past. (some of my friends don't have their crap together, so they pay me to order them phones)
PM me order Ref and I can look at it.
Hopefully the OP wont mind since I reckon he is interested as well... When do you anticipate stock and subsequent shipment Corey?
In my case, contacted UK Expansys for a quote, as US chat support told me to contact their UK division for a quote, with European tax and warranty. Two days and no reply yet :/ Support it's not serious at all and this could be a problem in case warranty support it's needed.
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krabman said:
Hopefully the OP wont mind since I reckon he is interested as well... When do you anticipate stock and subsequent shipment Corey?
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limited amount of white landing today, but our annual inventory starts at noon. If fedex gets to us by 10:30am, all white backorders go out today.
Bummer, I'm in early but for the black. Thanks for the update regardless.
Just an FYI for the thread, Corey was able to take care of the problem for me, but I had already placed an order w/Negri. (it shipped the very next day, no time to cancel)

Phones4u cashback overpayment

I'll keep this breif, got my z2 from phones4u, with £70.50 cashback as part of the offer..... My cashback went into my account on the 28th of april but a duplicate payment also went in. I know they only give me 7 days to pont out any contract errors/phone faults etc to them, otherwise tough luck on my part, so i was expecting to either hear from them within a few days or have the money took back from my account, neither of these happened.
However on monday (21 days after paying me) i recieved this email:
As you will be aware, you have recently received an automated payment from Phones 4u directly in to your bank account for £70.5 on the 28th April 2014.
Due to a process error, in addition to the agreed payment, you have however also received a duplicate payment of the same amount also on the 28th April. As this was not part of the offer we therefore require this overpayment to be repaid by 8th June 2014.
In order to make the repayment as convenient as possible for you, you can make one payment of £70.5 by one of the following methods:
Check or postal order made payable to Phones 4u Ltd, sent to the following address:
Phones 4u Ltd
Osprey House
Ore Close
Lymedale Business Park
Newcastle Under Lyme
ST5 9QD
Bank transfer to the following bank details, Sort Code 30-00-02, Account Number 00704305, quoting your reference number and your surname,
Credit / Dierct card payments can be processed by telephoning 01782 676944 or 0800 294 6023 Monday to Friday, between the hours of 9.00am - 4.30pm.
Please accept our apologies for this inconvenience. We appreciate your assistance.
Yours sincerely,
Phones 4u
My question is can i legally not pay this??? I've searched through the t&c's and can find absolutely nothing about errors on there part (altho any issues/errors or whatnot at my end need to be dealt with within 7 days) and this email also doesnt mention any further action if i dont pay....
Am i legally allowed to tell them politely to go f*** themselves and pay more attention to what they are doing in future?
P.S. Dunno if they operate in other countries but im referring to uk law
Pay it back. It isn't yours.
Also, they do have full legal recourse to recover the money, regardless of how long ago the error occurred. It doesn't need to be in the T&Cs because it's already in the law of the land.
Dreadful OP. Give the money back. Morally and legally the correct thing to do.
Send a reply stating "for any non contractual payments to be made by me will unfortunately incur an administration charge of no less than £69.00. "
"payments made by myself in the form of cheque or postal orders will also incur a single charge of £1.50 for postage and packing.
Please advise me on how you wish to proceed."
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I would pay it back mate or else they will keep chasing you for it & pass it on to a debt collection agency.
if you wanna go into the black list dont pay it. my uncle is a 2 business owner and 4 mortgage owner because of silly £60 payment he didnt pay he cant get any loan from the bank.
If your device is not network locked and you have the original bill with you, you may not pay them back. They aren't "legally" entitled to it.
Had the same issue with Domino's btw. Didn't pay em ****.
KyleSforza said:
If your device is not network locked and you have the original bill with you, you may not pay them back. They aren't "legally" entitled to it.
Had the same issue with Domino's btw. Didn't pay em ****.
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What do you mean by original bill?? All my bills get emailed to me so i have at least 2 years worth, i didnt think there was anything they could legally do apart from ask you to pay it back. I think its something to do with statutory consumer rights, kinda how shops state 'please check change before leaving as mistakes cannot be rectified later, (and yes i am that person who will walk out of a shop, then stick my head back through the door to tell them they gave me too much change, but cant have it back as i've left the shop)..... and whoever mentioned it being morally right to pay it back, id normally agree but this is phones4u were talking about, my morals followed theres out the door
numskull said:
What do you mean by original bill?? All my bills get emailed to me so i have at least 2 years worth, i didnt think there was anything they could legally do apart from ask you to pay it back. I think its something to do with statutory consumer rights, kinda how shops state 'please check change before leaving as mistakes cannot be rectified later, (and yes i am that person who will walk out of a shop, then stick my head back through the door to tell them they gave me too much change, but cant have it back as i've left the shop)..... and whoever mentioned it being morally right to pay it back, id normally agree but this is phones4u were talking about, my morals followed theres out the door
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The payment receipt for the phone. With which you'd be claiming warranty in future if needed.
KyleSforza said:
The payment receipt for the phone. With which you'd be claiming warranty in future if needed.
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Oh right, yeah i got that, and it doesnt mention any cashback, only mentions btx300 speaker, z2 and a gourmet society membership
KyleSforza said:
If your device is not network locked and you have the original bill with you, you may not pay them back. They aren't "legally" entitled to it.
Had the same issue with Domino's btw. Didn't pay em ****.
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Ehm if he recieved money that is not his of course he has to pay it back. If someone transfers 1 million to your account by mistake it does not make it yours. And you have to pay it back.
Nah, look at phones 4 u terms and conditions.
Phones 4 u cannot be held liable for any action ..... Caused by any neglectful act by yourself.
That's a 2 way street right there.
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2 wrongs do NOT make a right; it doesn't matter who makes a financial error, its part of being a good human being to give anyone, person, or business their money back if you receive it in error..
Hard to believe that people now a days even have to ask something like this..No wonder this world is going to hell, no one gives a damn about anyone but THEMSELVES
Don't get me wrong, I'd pay it back. But he doesn't want to and he wants to know can he say "tough"
Morally, no
Legally, probably no too, but he's well within his right (just as these big Businesses do) to apply administration costs, fees etc.
And please, we all know the world's going to he'll because of banks and big business, and they're the first in line to charge excessively for menial things.
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corallus said:
Don't get me wrong, I'd pay it back. But he doesn't want to and he wants to know can he say "tough"
Morally, no
Legally, probably no too, but he's well within his right (just as these big Businesses do) to apply administration costs, fees etc.
And please, we all know the world's going to he'll because of banks and big business, and they're the first in line to charge excessively for menial things.
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Agreed, but, once again, just because some one or some company doesnt do the "right thing", that doesn't mean that its ok for them OR us to be the same way...
Karma is a funny thing; live your life and treat others the way YOU want to be treated, and life will be good for you...
That's why I'd give it back,
but he's not me.
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This is something only a lawyer can tell you, they would have to go through the T&C and find any loopholes or ways out, this of course would cost more than £70 so just pay it back and avoid any trouble.
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Once signed up for cheap mobile with free xbox 360, next day, 2 phones and 2 xbox's arrived, I rang up place to enquire as to the two phones being sent. Reply was 1 is your contract phone sir and one is the complimentary payg phone. I then said but what about the 2 xbox's, "what?"
Two xbox's came.
"sir, our records show only 1 xbox was picked and sent, I suggest you go and recount the items, ok?"
Err ok.
"is there anything else I can do for you today?"
No that's all thanks
"thanks for you call MR LUCKY"
Was I in the wrong for never contacting them again?
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I'd say return it mate, Karma is a *****
Xernoxis said:
Ehm if he recieved money that is not his of course he has to pay it back. If someone transfers 1 million to your account by mistake it does not make it yours. And you have to pay it back.
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Ethically, yes. Legally, Nope.

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