Lose all folders and widgets after update - Galaxy Note 3 Q&A, Help & Troubleshooting

Hi guys, why is it that whenever my stick Note 3 receives a software update after restart all of the apps that I had in folders are removed and scatted across multiple pages. Also some of my widgets get deleted?
Any idea how I can prevent this from happening?
Sent from my SM-N9005 using XDA Free mobile app

Anyone got any ideas???

superkopite said:
Anyone got any ideas???
Click to expand...
Click to collapse
Update: Ok guys I know thing this issue maybe due to booting into safe mode rather than a softwatr update.
When I updated to the new patch my phone rebooted into safe mode at first.
I have read similar experiences from others online where their widgets are deleted after booting into safe mode.
Does anyone jnow why this happens???

To my knowledge this bug is as old as Touchwiz itself.

Related

Warning new supersu update lock the tablet

I just upgraded supersu from google play. After a reboot, the tablet locks after about 20 seconds or so. After that it is impossible to access anything. The tablet then reboot. The only pudate I did was supersu
It took me few tries to be able to access the settings and remove the update before the tablet locks.
Now it seems to work again without problem.
Don't update until the problem is solved
Mod if this should be placed in another forum feel free to move it
Sent from my GT-N8013 using Tapatalk HD
jmlmrk said:
I just upgraded supersu from google play. After a reboot, the tablet locks after about 20 second or so. It took me few tries to be able to access the seting and remove the update before the tablet locks.
Now it seems to work again without problem.
Don't update until the problem is solved
Mod if this should be placed in another forum feel free to move it
Sent from my GT-N8013 using Tapatalk HD
Click to expand...
Click to collapse
Odd. Ive already had the update and have rebooted and havent had any problems
conan1600 said:
Odd. Ive already had the update and have rebooted and havent had any problems
Click to expand...
Click to collapse
Well the only thing I did was removing the update to supersu.
I also connected the tablet to my laptop thinking I will have to odin back to stock. But didn't need too. I hope it was nothing... I just wanting to let people know it may be a problem
Sent from my GT-N8013 using Tapatalk HD
No problem for me with the update.Rebooted fine.
Sent from my GT-N8010 using xda premium
Same here, updated and did a few reboots due to enabling multiwindow in some apps and everything is working fine..
No problems here on note 10.1 and Note 2.
Just updated.. rebooted and no problems here..
Sent from my GT-N8013 using XDA Premium HD app
Be worth reading Google Play comments before drawing any conclusions .
jje
FWIW, I had the same issue, too. I'll also keep looking into it.
Also getting that request for "dumpstate", too.
kcrudup said:
FWIW, I had the same issue, too. I'll also keep looking into it.
Also getting that request for "dumpstate", too.
Click to expand...
Click to collapse
I have looked further into the problem, it seems that the new supersu may not play well with some apps that request root access. I had avast anti theft software which required root. I uninstalled it reapplied supersu update and it is working. Also avast keep on giving me error even after the downgrade of supersu.
Like you I had the request for dumstate.
Finally I have avast on my galaxy nexus and the new supersu and no problem at all.
So as of now on the tablet I cannot have both (avast and new supersu) together
Sent from my GT-N8013 using Tapatalk HD
A friend of mine having the same issue with N7000.
How did you manage to uninstall update before getting stucked.
Same Issue here. Stucked after reboot after SU Binary update.
Managed to run "top" in adb shell which shows me that /system/xbin/su runs to many times......
no problem here on 5 devices
dionysos77 said:
A friend of mine having the same issue with N7000.
How did you manage to uninstall update before getting stucked.
Click to expand...
Click to collapse
Restart the tablet as soon as you are on the lock screen tap status bar , tap settings, tap applications scroll to supersu and uninstall upday tap ok. You have to do it as fast as possible before 5he tablet locks... I had to do it a dozen times before succeeding
Good luck
Sent from my GT-N8013 using Tapatalk HD
This happened to me as well...had to race to SuperSU/settings and changed Default Access from Prompt to Grant and it stopped locking up...couple of reboots then and reset access on your apps after it completely reboots and settles down.....
I had this issue yesterday after installing ROM Android Revolution HD. I thought it was a problem with rom and returned to stock. But on stock I updated it and have no problems.
There's a new update with some bug fixes out. I don't know if it fixes your problem since I did not have it.

[Q] what just happened?

9 am
note3 did random reboot while laying on table
wallpaper disappeared
swype reverted back to samsung keyboard
nothing else appears different including prl and android 4.3 and jss15j.n900vvrubmje
but with all the settings the note has, who knows
kingo rooted btw
pltctytc said:
9 am
note3 did random reboot while laying on table
wallpaper disappeared
swype reverted back to samsung keyboard
nothing else appears different including prl and android 4.3 and jss15j.n900vvrubmje
but with all the settings the note has, who knows
kingo rooted btw
Click to expand...
Click to collapse
Sounds like safe mode. Just reboot.
did it again
ryanbg said:
Sounds like safe mode. Just reboot.
Click to expand...
Click to collapse
3 days later it did it again this time with the usual wallpaper gone and data connections were not working
but data from one app disappeared that didn't occur last time
pltctytc said:
3 days later it did it again this time with the usual wallpaper gone and data connections were not working
but data from one app disappeared that didn't occur last time
Click to expand...
Click to collapse
Backup all important data and do a factory reset. This will restore some important hidden system files that could be corrupt. It should fix all your problems. I had a similar issue for awhile. It may also be beneficial to look into reflashing MJ7/MJE tar depending on what version if factory reset doesn't fix it.
ryanbg said:
Backup all important data and do a factory reset. This will restore some important hidden system files that could be corrupt. It should fix all your problems. I had a similar issue for awhile. It may also be beneficial to look into reflashing MJ7/MJE tar depending on what version if factory reset doesn't fix it.
Click to expand...
Click to collapse
yea thanks
did it again today
same day same time
i'll reflash it
pltctytc said:
yea thanks
did it again today
same day same time
i'll reflash it
Click to expand...
Click to collapse
Do a factory reset before flashing, you can find the option in Settings > Security. It's different from reflashing a tar.
pltctytc said:
9 am
note3 did random reboot while laying on table
wallpaper disappeared
swype reverted back to samsung keyboard
nothing else appears different including prl and android 4.3 and jss15j.n900vvrubmje
but with all the settings the note has, who knows
kingo rooted btw
Click to expand...
Click to collapse
My note 3 does the random reboot thing also everyday. I have factory reset and it still does it. Im trying to unroot but dont know how. Also need the files to use to unroot with.
Sent from my SM-N900V using XDA Premium 4 mobile app
Have a completely stock note 3 here, have seen phone random reboot from time to time.
I fear Verizon NSA gremlins running around my device ;-(
Sent from my SM-N900V using xda app-developers app

[Q] Unfortunately, Samsung Hub has stopped!!!!!

Hello guys,
In advance, thank you for your time and help. Here's the deal. I am fairly new to the rooting business. I did a root using Towel Root. I had everything correct on my phone( regarding Super SU). I started messing around with Wan am Exposed and some other rooted apps. Long story short I did something do take auto rotate off of my phone completely unless it was forced through(as it is in the Netflix app.) I started to back everything up with the intent to just completely reset everything and start fresh. Well when I did that, I now get the Unfortunately, Samsung Hub has stopped working. It literally pops up again once I hit OK. It is making my phone completely unusable. I believe I may need to re-flash my binaries but I am not 100% sure. SOMEBODY PLEASE HELP!!! :crying:
Got the same problem
velezj.att said:
Hello guys,
In advance, thank you for your time and help. Here's the deal. I am fairly new to the rooting business. I did a root using Towel Root. I had everything correct on my phone( regarding Super SU). I started messing around with Wan am Exposed and some other rooted apps. Long story short I did something do take auto rotate off of my phone completely unless it was forced through(as it is in the Netflix app.) I started to back everything up with the intent to just completely reset everything and start fresh. Well when I did that, I now get the Unfortunately, Samsung Hub has stopped working. It literally pops up again once I hit OK. It is making my phone completely unusable. I believe I may need to re-flash my binaries but I am not 100% sure. SOMEBODY PLEASE HELP!!! :crying:
Click to expand...
Click to collapse
I have the same problem and it is extremely frustrating because the popup never goes away, it keeps popping back up making the phone useless. I managed to get it to quit by rebooting several times but eventually it comes back. I have rooted the phone with Towelroot but I don't think that is the problem. I have not changed any of the factory apps but I did install and then uninstall a couple of apps that I didn't want. I've read about this problem on other forums so I know others are also experiencing this problem. Hopefully someone with come up with a solution soon.
60cents said:
I have the same problem and it is extremely frustrating because the popup never goes away, it keeps popping back up making the phone useless. I managed to get it to quit by rebooting several times but eventually it comes back. I have rooted the phone with Towelroot but I don't think that is the problem. I have not changed any of the factory apps but I did install and then uninstall a couple of apps that I didn't want. I've read about this problem on other forums so I know others are also experiencing this problem. Hopefully someone with come up with a solution soon.
Click to expand...
Click to collapse
There's always Odin
Sent from my Nexus 5 using XDA Free mobile app
Odin
jd1639 said:
There's always Odin
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
Thanks JD,
I've thought about ODIN but not sure what to do with it.
A little tutoring would help.
60cents said:
Thanks JD,
I've thought about ODIN but not sure what to do with it.
A little tutoring would help.
Click to expand...
Click to collapse
First, what firmware version are you on?
Sent from my Nexus 5 using XDA Free mobile app
Firmware
jd1639 said:
First, what firmware version are you on?
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
This is a Galaxy S4 SGH-i337 UCUFNC1with version 4.4.2
60cents said:
This is a Galaxy S4 SGH-i337 UCUFNC1with version 4.4.2
Click to expand...
Click to collapse
You'll want to flash the nb1 tar file in Odin. Some of this will help
http://forum.xda-developers.com/showthread.php?p=55338138
Sent from my Nexus 5 using XDA Free mobile app
I think I found an easier way using Titanium Backup. I found Samsung Hub in the list, clicked on it and then hit the highlighted Restore button. It is probably too early to tell if that fixed the problem. If it comes back I will post here.
---------- Post added at 06:00 PM ---------- Previous post was at 05:31 PM ----------
Since I started having the Samsung Hub problem, my screen does not rotate. I've looked at everything I can think of to change that back to auto rotate. No luck and I'm assuming it is related to the Samsung Hub problem. Restoring Samsung Hub with Titanium Backup did not fix the problem. So either the auto rotate problem is not related or restore did not work. Anybody know how to get my phone to Auto-Rotate again?
---------- Post added at 11:45 AM ---------- Previous post was at 11:00 AM ----------
Ok the problem is back.
I tried to uninstall SoftCard and the instant it started uninstalling that app, the "Unfortunately Samsung..etc." came back with continuous loops. I rebooted and now Softcard in downloading from play store??? And the Samsung loops are continuing. I am going to take the battery out and see if that will stop the looping. That worked in the past. This is getting frustrating
I know im kind of late but I figured it out. I updated my Samsung Hub app and it fixed that issue. Unfortantly my phone stopped reconizing my gmail aka i could not use my play store. It kept saying that I needed to check with AT&T to add data to my account, although I know for a fact I have data( I am on the unlomited data plan). Even connected to wi-fi I recived this error. To fix that issue I re-flashed my stock binaries. VHOLA!! All of my headachs were gone.
velezj.att said:
I know im kind of late but I figured it out. I updated my Samsung Hub app and it fixed that issue. Unfortantly my phone stopped reconizing my gmail aka i could not use my play store. It kept saying that I needed to check with AT&T to add data to my account, although I know for a fact I have data( I am on the unlomited data plan). Even connected to wi-fi I recived this error. To fix that issue I re-flashed my stock binaries. VHOLA!! All of my headachs were gone.
Click to expand...
Click to collapse
Just for future reference and my 2ยข, I personally think restoring apps is bad practice. For the exact reason you had to reflash. Especially ones that you can just download again, then change a few settings.
Thanks for the info. I've restored the Samsung Hub app a couple of times now and I don't seem to be having anymore problems. If it happens again I will update the app from Play Store

Random reboots

I am on Android M right now and sometimes I have some kind of a weird random reboot on my phone... My phone is NOT rooted but the crazy thing is: it is like a soft reboot because after the rebooting process -> apps are still open (atleast in the recently opened apps tab) ... Does somebody have a solution or does somebody have the same problem? Is it a software problem? Thx in regards![emoji16]
Sent from my SM-G900F using XDA-Developers mobile app
tm60405 said:
I am on Android M right now and sometimes I have some kind of a weird random reboot on my phone... My phone is NOT rooted but the crazy thing is: it is like a soft reboot because after the rebooting process -> apps are still open (atleast in the recently opened apps tab) ... Does somebody have a solution or does somebody have the same problem? Is it a software problem? Thx in regards![emoji16]
Click to expand...
Click to collapse
The recent thing is just how it works in L up afaik, it just displays apps open even through a powercycle. You mainly need to try and narrow it down and figure out what the realm of the cause may be, then get a logcat, no root needed just setup adb.
Sent from my Galaxy S5 using XDA Labs
i reverted back to kitkat and i don't have reboots anymore (but i don't think it was a software problem but only the fact i didn't factory reset my phone after updating to MM)
Sent from my SM-G900F using XDA-Developers mobile app

Random reboots. Up to 15 a day

My Mi A1 keeps rebooting every half hour or so. There is no specific app or process that I can point a finger to. It just freezes momentarily and reboots. It's extremely frustrating. Has anyone experienced this with the phone? I have not rooted or anything. I think the issue is more so after the September security patch.
droidwizzo said:
My Mi A1 keeps rebooting every half hour or so. There is no specific app or process that I can point a finger to. It just freezes momentarily and reboots. It's extremely frustrating. Has anyone experienced this with the phone? I have not rooted or anything. I think the issue is more so after the September security patch.
Click to expand...
Click to collapse
I haven't experienced this. You should backup your data and factory reset. If the issue persists you should contact the seller for a replacement.
antimatter.web said:
I haven't experienced this. You should backup your data and factory reset. If the issue persists you should contact the seller for a replacement.
Click to expand...
Click to collapse
Any easy way to do this without rooting?
droidwizzo said:
Any easy way to do this without rooting?
Click to expand...
Click to collapse
Use Google backup for app data and settings and transfer files and photos onto your computer. Backing up your apps won't be possible without root unfortunately...
antimatter.web said:
Use Google backup for app data and settings and transfer files and photos onto your computer. Backing up your apps won't be possible without root unfortunately...
Click to expand...
Click to collapse
For apps apk can backup using Es file Explorer but not the data only the apk
Sent from my SM-A520F using Tapatalk
droidwizzo said:
My Mi A1 keeps rebooting every half hour or so. There is no specific app or process that I can point a finger to. It just freezes momentarily and reboots. It's extremely frustrating. Has anyone experienced this with the phone? I have not rooted or anything. I think the issue is more so after the September security patch.
Click to expand...
Click to collapse
hey bro have you found any solutions yet ? this started happening to me after october update
and even after factory reset it is the same
please let me know if you have solved it
Rawwr said:
hey bro have you found any solutions yet ? this started happening to me after october update
and even after factory reset it is the same
please let me know if you have solved it
Click to expand...
Click to collapse
Hi, I managed to isolate the problem to a specific SIM card in a specific location. As per my understanding, this is something to do with corrupt packets of data being transmitted via your network provider through a specific site (or several sites), which causes a reboot of your device. To isolate the problem do the following:
1. Switch off any one SIM card from Settings > Sim Cards
2. Monitor your phone for issues.
3. If the issue is replicated, switch on the SIM card switched off in '1' above and switch off the other SIM.
4. Monitor your phone for issues.
This should be able to identify the corrupt SIM. At this point, I permanently switched off the trouble SIM while at work (which was where the reboots kept occurring) and the phone started working normally without any reboots. I would switch on the trouble SIM in other areas and it did not cause any issues. A week later, I decided to do a SIM replacement on the trouble SIM, and this has managed to reduce the number of reboots to once a week, which I can live with.
Hope this helps!
droidwizzo said:
Hi, I managed to isolate the problem to a specific SIM card in a specific location. As per my understanding, this is something to do with corrupt packets of data being transmitted via your network provider through a specific site (or several sites), which causes a reboot of your device. To isolate the problem do the following:
1. Switch off any one SIM card from Settings > Sim Cards
2. Monitor your phone for issues.
3. If the issue is replicated, switch on the SIM card switched off in '1' above and switch off the other SIM.
4. Monitor your phone for issues.
This should be able to identify the corrupt SIM. At this point, I permanently switched off the trouble SIM while at work (which was where the reboots kept occurring) and the phone started working normally without any reboots. I would switch on the trouble SIM in other areas and it did not cause any issues. A week later, I decided to do a SIM replacement on the trouble SIM, and this has managed to reduce the number of reboots to once a week, which I can live with.
Hope this helps!
Click to expand...
Click to collapse
well i only have 1 sim card bro, probably i will try to change the sim slot and see if this issue persists :good:
thanks for replying mate
would report back soon
Rawwr said:
well i only have 1 sim card bro, probably i will try to change the sim slot and see if this issue persists :good:
thanks for replying mate
would report back soon
Click to expand...
Click to collapse
Same here mate. Phone reboots 20+ times per day. I tried to do factory reset over 10 times, fastboot ROM flash. Nothing helps. Apps crashes, Chrome "Woops", Phone rebooting. This was last time, when I bought Xiaomi phone.
Vancouverrise said:
Same here mate. Phone reboots 20+ times per day. I tried to do factory reset over 10 times, fastboot ROM flash. Nothing helps. Apps crashes, Chrome "Woops", Phone rebooting. This was last time, when I bought Xiaomi phone.
Click to expand...
Click to collapse
i have found the problem finally bro, the culprit is chrome webview.
to fix this -
enable developer settings and turn on "multiprocess webview"
disable Chrome and then go to playstore and search for "android webview" update the app and the reboot problem will be gone
Rawwr said:
i have found the problem finally bro, the culprit is chrome webview.
to fix this -
enable developer settings and turn on "multiprocess webview"
disable Chrome and then go to playstore and search for "android webview" update the app and the reboot problem will be gone
Click to expand...
Click to collapse
Hey Bro,
Hope you have solved the problem with your solution....:good:,just wanted to know if the problem is still existing ...and if there are any other problems which your are facing...
Planning on buying one...please give me your valuable feedback...
chandraprakash13 said:
Hey Bro,
Hope you have solved the problem with your solution....:good:,just wanted to know if the problem is still existing ...and if there are any other problems which your are facing...
Planning on buying one...please give me your valuable feedback...
Click to expand...
Click to collapse
solved with the latest builds bro
no problems at all you can buy the device, great value for money :good:
Thanks for your quick response bro...
chandraprakash13 said:
Thanks for your quick response bro...
Click to expand...
Click to collapse
you're welcome mate
Rawwr said:
i have found the problem finally bro, the culprit is chrome webview.
to fix this -
enable developer settings and turn on "multiprocess webview"
disable Chrome and then go to playstore and search for "android webview" update the app and the reboot problem will be gone
Click to expand...
Click to collapse
Thanks for this. But still "not working" . I disabled Chrome and updated Android webview. But I want to use Chrome for the internet, since my account is linked to everything. So as soon as I enabled Chrome again, problems came back. And WHY THE F**K THEY WON'T ALLOW US TO SWITCH BETWEEN CHROME AND ANDROID WEBVIEW?
Anytips?
Thanks in advance
if u have parallel space uninstall it
Montanari292 said:
Thanks for this. But still "not working" . I disabled Chrome and updated Android webview. But I want to use Chrome for the internet, since my account is linked to everything. So as soon as I enabled Chrome again, problems came back. And WHY THE F**K THEY WON'T ALLOW US TO SWITCH BETWEEN CHROME AND ANDROID WEBVIEW?
Anytips?
Thanks in advance
Click to expand...
Click to collapse
you can use chromium browser, its still the same as chrome
Rawwr said:
you can use chromium browser, its still the same as chrome
Click to expand...
Click to collapse
Thanks for the tip, but still no luck =(
So I cleaned and reflashed everything with MiFlash. 2 days now, still no problems, I'll keep here updated if any thing shows up.
Another problem is that I still didn't get Feb security patch. Tried everything! Did a factory reset, became beta tester of play services and cleared framework data and cache but still nothing! But
Montanari292 said:
Thanks for the tip, but still no luck =(
So I cleaned and reflashed everything with MiFlash. 2 days now, still no problems, I'll keep here updated if any thing shows up.
Another problem is that I still didn't get Feb security patch. Tried everything! Did a factory reset, became beta tester of play services and cleared framework data and cache but still nothing! But
Click to expand...
Click to collapse
why dont you try custom ROM bro ?
i'm using LOS since its release and its really good, better than stock plus it has march security patch and a lot of features and android 8.1
Rawwr said:
why dont you try custom ROM bro ?
i'm using LOS since its release and its really good, better than stock plus it has march security patch and a lot of features and android 8.1
Click to expand...
Click to collapse
Guess I'll have to go with that, unfortunately.
I wanted to keep my bootloader locked so I don't see that annoying message of unlocked bootloader.
I finally got Feb update patch but I'm still having reboot problems.
Starting to think I have a defective phone since this problem was solved in almost every case I saw =(

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