Note 3 dropped stopped working - warranty case? - Galaxy Note 3 Q&A, Help & Troubleshooting

For sale is not working note 3, minamal signs of usage on corners. Seller says that the phone has stopped working after being dropped by kid.
What do i think. Since it has got warranty, what if i take it to the samsung warranty center?
I have already had positive experience with hard bricked note 1, they just replaced motherboard in a few days.
So is it worth the risk?
One con of this phone that it was already taken to the service (not really qualified) and they said they don't know how to fix it lol :silly: But also they probably tried to disassemble it.. And since they are not so good at fixing this kind of phones they could mess up something. Or just remove warranty void stickers. And yeah, maybe you could find me pictures of them?
BTW this phone is twice cheaper than than the used screen for note 3 So in worst scenario i can sell it for parts

Related

Should I force through for a replacement or repair is the most logical option?

I have a HD2 and I am extremely happy with the device. Problem is I bought it on 20th October 2010 after the death of my last HD2 due to water . And since then the phone has had it's screen replaced once and PCB replaced once. Now, the PCB is going to have to be replaced again. Which is why I was wondering should I push through for a replacement given that I have just one more month left in warranty or would it not be worth the hassle?.. Any opinion would be honestly appreciated.
Since it is under warranty, you should replace the PCB. And sorry for your water damaged HD2.Did you try and revive it?
I did.. Try many methods I think it was my fault I tried to turn it on too soon =(.. I did send an email to HTC support here stating that my phone has had 3 major hardware failures and I don't trust this device because had the phone been out of warranty I would've have had to pay much more than the price of the device :O.. So, let's see what they say lol

JTAG didnt work so looks like an s3 for my next phone

i have been leaving some Q's and A's about my bricked phone, first about if a samsung usb would get me out of the brick, that came and to no avail. Then i was asking about the jtag route.. well low and behold i still have a bricked phone with a dead cpu..jtag was a no go.. so it looks like a s3 for me.. is there any point trying to sell my note as faulty on ebay or gumtree.. or just keep it as a paperweight?
deanoz99 said:
i have been leaving some Q's and A's about my bricked phone, first about if a samsung usb would get me out of the brick, that came and to no avail. Then i was asking about the jtag route.. well low and behold i still have a bricked phone with a dead cpu..jtag was a no go.. so it looks like a s3 for me.. is there any point trying to sell my note as faulty on ebay or gumtree.. or just keep it as a paperweight?
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Who will buy a dead phone? Try taking it to a Samsung service center & try ur luck..just say that u were updating through Kies & not switching on after that.. dont give them a clue that u know rooting, flashing etc etc..
If the above said way did not work, try repairing it at minimum cost & then sell it through ebay or anything..
if your phone is completely dead, there is a chance they might not even be able to read the flash counter
in that case they should replace it under warranty
the brick bug was present in stock ICS, and could possibly brick the phone if one were to simply try to factory reset on the stock kernel.
so just tell them that happened.
even if you have to pay out of pocket for a MOBO replacement, it's 200 bucks compared to 600 for a GSIII (and a waste of an otherwise good galaxy note).
if you MOBO replaced and then sold the phone for $300 dollars you would still profit.
did you buy the phone outside it's intended country of sale and that's why it's out of warranty? you could try to contact the merchant and see if they would honor the warranty. (as in do the process for you). believe it or not, some merchants have done this in the past.
Slap it in the microwave for a couple of seconds. This will fry the electronic components inside so Samsung won't be able to read anything from it and issue you with a brand new replacement under warranty.

Water damage phone, replace screen for £150 worthwhile

After dropped my new Note 3 into toilet, I dried it using traditional rice method. While after 3 days the phone was able to switch on, the screen did not work properly.
So I brought it into a Samsung designated repair shop, those guys disassembled the phone for inspection, then told me that the damage to mainboard is not as bad as it would be, but the screen is messed up so I would need a replacement screen for £150(roughtly $250).
I have been keep hearing that water damage is non-repairable because the corrosion is progressive, and while you and fix one part, other parts likely to go off after a few months one by one. And if this is true, I seriously doubt if I should pay £150 to replace that screen, maybe a better option is to pay £280 for a new galaxy not 2, £300 for a Nexus 5/LG G2
What do you guys think?
RE:
Hi,
if warranty is still valid after it - it's worth to pay, IMHO.
..
Nazyras said:
Hi,
if warranty is still valid after it - it's worth to pay, IMHO.
..
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Click to collapse
No, it doesn't.
I bought this phone during my trip to HK, the phone is genuine new phone, but doesn't come with warranty.
I am hoping that the repairer would give me some guarantee, but this is still under negotiation.
Nexus 5 is only 240£ at carphone warehouse sim free.
Bargain.
punkstoner said:
Nexus 5 is only 240£ at carphone warehouse sim free.
Bargain.
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Click to collapse
Really?! I thought they where 300+
Sent from my SM-N9005 using Tapatalk
celderic said:
Really?! I thought they where 300+
Sent from my SM-N9005 using Tapatalk
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Click to collapse
Dropped them to £240 on Monday
Talk to the repair company again, they offer no guarantee once the phone leaves the shop??!! And they say, the phone might work in shop and might stop work out of the shop, but that's not their concern. All they can do is to take £150 and replace the screen, and wish me good luck??!!
I don't like the attitude, but as much as I hate to admit, water damage is probably non-repairable and to get it back working is probably just a wishful thinking.
Pure water by itself won't do any damage to the phone, it's the impurities that cause the issues, from mineral deposits left behind to actual short circuit. If it was salt water damage (dip in the ocean for example) I wouldn't even bother, but with fresh water it's more of a gamble, since it's impossible to say what deposits are left behind where, like chlorine for example. As far as repair shop goes, I don't blame them at all. They only charge you for screen replacement, why would they warrant the whole phone? The phone could fail in the future for reason totally unrelated to the issues you have now and they would still be on the hook? I think they should only warrant screen, the part they actually worked on. It's a gamble and only you can decide, but you already gambled by buying the phone without warranty nor insurance and see how that came out, so maybe you're not lucky enough to be a gambler?
pete4k said:
Pure water by itself won't do any damage to the phone, it's the impurities that cause the issues, from mineral deposits left behind to actual short circuit. If it was salt water damage (dip in the ocean for example) I wouldn't even bother, but with fresh water it's more of a gamble, since it's impossible to say what deposits are left behind where, like chlorine for example. As far as repair shop goes, I don't blame them at all. They only charge you for screen replacement, why would they warrant the whole phone? The phone could fail in the future for reason totally unrelated to the issues you have now and they would still be on the hook? I think they should only warrant screen, the part they actually worked on. It's a gamble and only you can decide, but you already gambled by buying the phone without warranty nor insurance and see how that came out, so maybe you're not lucky enough to be a gambler?
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This is my second phone in 6 months, previous one was a Note 2, which was stolen.
So lucky wise, I am afraid I donnot have much atm.
Ouch, really sorry to hear that. Whole screen with digitizer and frame costs about $235 in US, so 150 quids with labor does not seem expensive, considering.
If it was me, I'd bite the bullet and buy a new phone. It's a HK phone as well as probably giving problems later on due to the corrosion issue. HK phones are a bit of a pain when going for custom ROM/Recovery or kernels so adding that to the issues of possible unreliability and you've got a problem.
Maybe ask the repairs people what they would give you for it for spare parts?

If i will replace my screen my S7 Edge will be still reliable IP68 certified and the

Hello!
I just bought a new S7 edge. After 3 days of use on my screen appeared 2 parallel lines .
And this 2 lines are getting larger every day.
So if i will send my phone to an genuine samsung service after my screen replacement my phone will be as new ?
I know this can be silly question but, I'm asking that, because few friends of mine send their phones for screen replacing and after that the screen never been as before.
And i also installed on my phone a full phone protector (back, screen,bottom and top) and if i will send my phone to samsung who will pay for this protection?
Anyone had a similar problem?
Thank you!
I'm pretty sure under the first 14 days they have to give you a brand new one legally or something.
cata88pl said:
Hello!
I just bought a new S7 edge. After 3 days of use on my screen appeared 2 parallel lines .
And this 2 lines are getting larger every day.
So if i will send my phone to an genuine samsung service after my screen replacement my phone will be as new ?
I know this can be silly question but, I'm asking that, because few friends of mine send their phones for screen replacing and after that the screen never been as before.
And i also installed on my phone a full phone protector (back, screen,bottom and top) and if i will send my phone to samsung who will pay for this protection?
Anyone had a similar problem?
Thank you!
Click to expand...
Click to collapse
3 days?
You should ask for a replacement not a repair.
The issue with the IP68 rating on the S7/S7E is that it's not really worth a whole lot, or at least in terms of repair if something goes wrong. If your phone ends up being damaged by water, Samsung are no more likely to repair it than in the same situation with a Galaxy S6 for example. Just look at one of the S7 Edge teardown videos, and you will see water detection strips in the phone. If they're tripped, the phone won't be repaired for free, regardless of if it was as a result of a manufacturing fault or the owner not fully inserting the sim tray (for example). And you can't prove it one way or the other.
Saying that, if it's repaired at a Samsung repair centre, then IP68 should still be guaranteed, and you should ask them for confirmation of that. But I wouldn't treat the phone any different regardless, it's a bonus in case you have an accident, not something that should be proven by taking photos in your local swimming pool.
Putting that to one side though, at only 3 days old the people above are correct. This is a replacement, not a repair.
Thank you for your answers, but the phone is bought one month ago, but not activated until now. A replacement is still valid?
Thank you!

The most unlucky in the World

Hello,I was considering of rooting my device. Yesterday,I rooted my device and today when i woke up there was 1 pink line on the phone.My screen wants replacement and i am afraid that warranty won't cover it.
P.S I didn't drop my phone or root caused this.It is just a common problem of galaxy s6,7 screens
Well it shouldn't be a problem in Europe. Where are you from?
paysen said:
Well it shouldn't be a problem in Europe. Where are you from?
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It didn't used to be (I had two warranty repairs on my S4 and Note 3, both with a tripped knox flag here in the UK for example) but now Samsung are being funny about it and it's far more hit and miss. In the last six months I've read about people being refused in the last few days, but I also read about someone having their S7 Edge replaced with a new device (again in the UK) after breaking their home button, and despite having tripped the knox flag. Basically, I suspect it depends what service centre it's sent to and what mood the engineer is in.
I bought the S7 Edge because I love the device but also because I was under the impression that the Knox flag trip didn't stop it being repaired if necessary. If my phone ends up with an issue (touch wood it doesn't of course) and Samsung refuse to repair it, I will never buy another Samsung phone. Not out of protest, as Samsung won't give a s**t about that, but because I don't want a device I can't root without losing the warranty. Root to me is too important.
I am from Greece.I called our Samsung service Center and they told me that if the knox is triggered then they have to replace the motherboard of the phone in order to repair anything.So the motherboard costs about 300€ .This is a joke 6 days old phone and have problem with the screen without even dropping it
kogi4ever said:
I am from Greece.I called our Samsung service Center and they told me that if the knox is triggered then they have to replace the motherboard of the phone in order to repair anything.So the motherboard costs about 300€ .This is a joke 6 days old phone and have problem with the screen without even dropping it
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Click to collapse
If the implication here is that it's not possible to repair it without replacing the motherboard, then that is complete bulls**t and little more than a scam to get more money out of you you. There is absolutely no reason a screen can't be replaced on a phone with a tripped knox flag. Even if they refuse to do it under warranty thanks to the tripped flag, the most you should be charged is the labour to replace the screen and the screen itself.
If this is a new Samsung policy that no knox tripped device can be repaired without replacing the system board first (even if the fault is in no way related to the system board) then it's a new low from them.
But unfortunately, in terms of not getting it repaired for free, this is the chance you take with tripping your knox and you will have known that prior to doing it. Take it to a third party repairer would be my advice. It would be far cheaper, although you would risk no longer having your IP68 rating.
The vertical line was fixed itself today at the noon.When I went to home at the noon without having anymore this annoying line I placed it to the charger and i slept.When I woke up today at the afternoon the line was there again and the light sensor doesn't work too.
The light sensor doesn't work too
Update:
● The light sensor starated working somehow.
● The line is not stable. With that I mean that sometimes there are 2 lines and sometimes the line is thinner or bigger.
● 2 times the screen completely died for 2 minutes
Now there is only 1 line very very thin

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