[Q] Warranty Help - Galaxy Note 3 Q&A, Help & Troubleshooting

I have a doubt about warranty. Please help me people. If I root my phone will I lose full warranty or only warranty for software relates defects.
For example: the vibrator stopped functioning a while back quote. i got ot fixed under warranty, what if I had rooted. Will sammy had not fixed my phone under warranty.?
Reply by using quote.
Thanks in advance
Sent from my SM-N900 using XDA Free mobile app

begimaad said:
I have a doubt about warranty. Please help me people. If I root my phone will I lose full warranty or only warranty for software relates defects.
For example: the vibrator stopped functioning a while back quote. i got ot fixed under warranty, what if I had rooted. Will sammy had not fixed my phone under warranty.?
Reply by using quote.
Thanks in advance
Sent from my SM-N900 using XDA Free mobile app
Click to expand...
Click to collapse
Depends on where you're from. If you're from Sweden for example, they have to be able to prove that your software is the issue of any hardware problem or they have to accept your return and repair your phone.
It's been discussed a lot in other threads and this is just based on everyone's experience.

Related

[Q] G2 Touch Panel Screwed Up

I have a HTC Vision/G2. and my touch panel seems like its not calibrated right. like when i tap on something it thinks i long pressed it. also when i scroll it jumps around alot. It originally did it to me when it was running the stock rom. but i rooted it and flashed a few different roms but it still sems to be out or wack. i have downloaded and installed and tried the HTC Calibration app. still no luck. am i going to have to get a new touch panel or is this a software thing? PLEASE HELP!!!
only thing i can recommend is to try another rom, or perhaps open your phone and reconnect the touch panel ribbons. sometimes resetting the ribbons into the correct position works.
my phone had some problems with sensitivity from a fall and i opened it/reconnected to ribbons and it was fixed.
Where can i get the tool to open it? The warranty is already out so might as well....
How is the warranty out? HTC give 24 month warranty.
Sent from my HTC Vision using XDA App
Skellyyy said:
How is the warranty out? HTC give 24 month warranty.
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
THIS................
Skellyyy said:
How is the warranty out? HTC give 24 month warranty.
Sent from my HTC Vision using XDA App
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Click to collapse
Because you have to remove the void sticker to open up your g2 which will remove your warranty. And it comes with only 1year warranty. If I'm not wrong europe is the only continent that have 2year warranty
Sent from my HTC Vision using Tapatalk
well i havent taken the sticker off yet. and there is no water damage. and tmobile said the warranty is out but has the G2 even been out for a year! so im goin to complain.... there is no way this device is a year old!
after 4 calls with customer service I had gotten the OK for a warranty exchange. Going to go to the store and swap out later. Hopefully this one doesn't do the same....

[Q] Unroot Sprint Samsung Epic 4g from SD card

Hello, I got issue with my phone and can't connect it to any computer, tired all different drives and 5 USB cables on 5 diffrent computers, and can't use Odin to unroot it.
Tried to search at the forums and checked many threads found by google and didn't find way to unroot the phone from SD card.
I will really appreciate if someone can help me with it.
Thanks.
systemhalter said:
Hello, I got issue with my phone and can't connect it to any computer, tired all different drives and 5 USB cables on 5 diffrent computers, and can't use Odin to unroot it.
Tried to search at the forums and checked many threads found by google and didn't find way to unroot the phone from SD card.
I will really appreciate if someone can help me with it.
Thanks.
Click to expand...
Click to collapse
Check out this video:
http://www.youtube.com/watch?v=32dOsaIrdEc
Same problem here, I try to conect my epic to odin and it just won't appear no matter what I do
Sent from my SPH-D700 using XDA Premium App
You can unroot by following the method in qbking77's video but remember it will not change your modem. If you have the EC05 modem you are good. If you have a leaked GB modem and wish to go to Sprint hope for a lazy tech that won't check your baseband.
Sent from my SPH-D700 using XDA App
http://forum.xda-developers.com/showthread.php?t=1027904
Sent from my SPH-D700 using XDA App
here's a little tip,
WE DONT CARE IF YOUR ROOTED OR MODIFIED!
squshy 7 said:
here's a little tip,
WE DONT CARE IF YOUR ROOTED OR MODIFIED!
Click to expand...
Click to collapse
Really, you can speak for all of sprint people?
I had to go through Asurion and pay $100 because they wouldn't work with my rooted phone when it had a physical defect un-related to any software issue.
I'll be more than happy to work with you to get my $100 back, other than that don't tell people it's ok.
What was the issue you might ask? My phone stopped communicating with any computer, same as OP. They blamed it on me flashing/rooting and therefore wouldn't work with it.
Sent from my SPH-D700 using XDA App
squshy 7 said:
here's a little tip,
WE DONT CARE IF YOUR ROOTED OR MODIFIED!
Click to expand...
Click to collapse
You must mean after Sprint makes them pay the $100 deductible. We were talking about warranty repairs which of course are considered void on a rooted phone.
Sent from my SPH-D700 using XDA App
It worked, thanks for the video, getting a new phone in a few days.
I've said this several times, so please take it to heart.
As service and repair technicians, our M&P (methods and procedures) states that rooted and modified phones DO NOT void any sort of warranty. This was just recently changed several months ago. It wast publicly announced for obvious reasons. Manufacturer warranty, I can't speak for that. But if you pay for TEP, being rooted DOES NOT void your TEP extended warranty.
Any sprint rep or tech who tells you otherwise and refers you to asurion is WRONG or MISINFORMED or LAZY. Please tell them and their manager to refer to their phone triage M&P.
Sent from my SPH-D700 using XDA Premium App
Actually, a point of clarification, our M&P never explicitly states anything regarding warranty, rather they hide that fact in verbage.
It states how to troubleshoot and repair a rooted device, and what "tier" it falls into (a quick fix/a free fix if you have TEP or 35 if you dont/a fix that needs claimed with asurion if you have TEP or screwed if you don't). Rooted devices (so long as there's no liquidd damage or accidental damage) fall into tier 2, which means a free fix at the S&R location if you have TEP or $35 if you don't.
Sooo...put 2 and 2 together..this means (implicitly) that root is does not void the terms of your extended warranty through TEP.
Sent from my SPH-D700 using XDA Premium App
Thank you for that Squishy...it seems a lot of techs didn't get the memo and try to get that $100 deductible. I am sure this info you provided will help a lot of people stuck rooted.
Sent from my SPH-D700 using XDA App
kennyglass123 said:
Thank you for that Squishy...it seems a lot of techs didn't get the memo and try to get that $100 deductible. I am sure this info you provided will help a lot of people stuck rooted.
Sent from my SPH-D700 using XDA App
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Click to collapse
No problem
Well it's to keep their exchange rate down, I imagine. That bit of info doesn't come without forewarning, however. Sprint still strongly discourages it.
For instance, latest rumor I heard here is that if you own a 3D and go through HTC's official unlock method, your ESN is flagged in the system for things regarding free tethering and the like. So there is still risk assumed by rooting.
Sent from my SPH-D700 using XDA Premium App
squshy 7 said:
No problem
Well it's to keep their exchange rate down, I imagine. That bit of info doesn't come without forewarning, however. Sprint still strongly discourages it.
For instance, latest rumor I heard here is that if you own a 3D and go through HTC's official unlock method, your ESN is flagged in the system for things regarding free tethering and the like. So there is still risk assumed by rooting.
Sent from my SPH-D700 using XDA Premium App
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Click to collapse
Makes me want to keep the Epic forever...lol.

[Q] Warranty on Nexus 4 void?

Hi everyone, I've searched all over the forums for this and can't find anything that relates to this, so I'm really really sorry if this ends up as a double post!
I'm wanting to root my Nexus 4, but I have no idea if it voids the warranty? I bought it Sim Free in the UK from the Google Play Store itself. Sorry for the noob question!
Thanks in advance to anyone that can help!
Jellypenny said:
Hi everyone, I've searched all over the forums for this and can't find anything that relates to this, so I'm really really sorry if this ends up as a double post!
I'm wanting to root my Nexus 4, but I have no idea if it voids the warranty? I bought it Sim Free in the UK from the Google Play Store itself. Sorry for the noob question!
Thanks in advance to anyone that can help!
Click to expand...
Click to collapse
If you turn in the phone for repair and they discover it is rooted and they can relate the damage to custom software they can/will deny warranty.
It should be okay as long as you send the phone back unrooted and bootloader re-locked for warranties repairs. There aren't any way they can check if you have unlocked and rooted the phone or not.
Sent from my Nexus 4 using Tapatalk 4 Beta
gee2012 said:
If you turn in the phone for repair and they discover it is rooted and they can relate the damage to custom software they can/will deny warranty.
Click to expand...
Click to collapse
Thank you!
Chrono_Tata said:
It should be okay as long as you send the phone back unrooted and bootloader re-locked for warranties repairs. There aren't any way they can check if you have unlocked and rooted the phone or not.
Sent from my Nexus 4 using Tapatalk 4 Beta
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Click to collapse
Thank you!
Jellypenny said:
Thank you!
Click to expand...
Click to collapse
You can just press the "thanks" button instead of replying with thank you.
Cheers.
Sent from my Nexus 4 using xda premium

[Q] My amoled cracked. Any Suggestions on what i should do.

I can't believe it happened to me but my amoled underneath the screen cracked while it was in its case. It cracked while I was getting into my truck.
How did others get theirs fixed? I have it insured by AT&T but it will cost another 200$ I only bought this a little over a month ago. Any other cheaper alternatives besides trying to fix it myself?
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avilachris said:
I can't believe it happened to me but my amoled underneath the screen cracked while it was in its case. It cracked while I was getting into my truck.
How did others get theirs fixed? I have it insured by AT&T but it will cost another 200$ I only bought this a little over a month ago. Any other cheaper alternatives besides trying to fix it myself?
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
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Click to collapse
from the reports i've been hearing, fixing it yourself is actually more expensive, the $200 charge is cheaper then what the amoled is worth.
I would call samsung for just warranty repair. If internal is damaged but external has no sign of damage, they usually honor the warranty.
This is what I did, I called for warranty repair, they wanted the description of damage. It was pretty much as same as OP problem. They wanted me to send pictures via email both on and off screen. I guess they wanted to see if the glass was undamaged. After few email exchanges, they honored the warranty repair.
I always be blunt and frank with them but try not to be a ****. If you show respect and tell truth, they will be nice to you too.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
sharpehenry said:
I would call samsung for just warranty repair. If internal is damaged but external has no sign of damage, they usually honor the warranty.
This is what I did, I called for warranty repair, they wanted the description of damage. It was pretty much as same as OP problem. They wanted me to send pictures via email both on and off screen. I guess they wanted to see if the glass was undamaged. After few email exchanges, they honored the warranty repair.
I always be blunt and frank with them but try not to be a ****. If you show respect and tell truth, they will be nice to you too.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
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Click to collapse
Did it cost you anything? For warranty repair I would just call the Samsung repair number?
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avilachris said:
Did it cost you anything? For warranty repair I would just call the Samsung repair number?
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
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Click to collapse
I didn't pay any. Make sure you tell them external has no indication of any damages. Just keep teeling them that. Tell them digitizer/oled started making weird lines.
AT&T also has 1 year warranty as well so I would try both. But I always get better result straight through manufacturer than carriers.
I hope this helps and good luck.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
sharpehenry said:
I didn't pay any. Make sure you tell them external has no indication of any damages. Just keep teeling them that. Tell them digitizer/oled started making weird lines.
AT&T also has 1 year warranty as well so I would try both. But I always get better result straight through manufacturer than carriers.
I hope this helps and good luck.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
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Click to collapse
Thank you. I really appreciate it. One more question. Was your screen working at all? Cause 3/4 of mine is just black
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avilachris said:
Thank you. I really appreciate it. One more question. Was your screen working at all? Cause 3/4 of mine is just black
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
Yes. It was still working. But spider web like internal crack was very painful to view through.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app

Any thoughts on S5 custom bootloader?

With how quickly the S4 got locked down, I am wondering if folks expect that the S5 will be locked down from the get go.
Would be pretty disappointing if we could not install custom recovery and load custom roms...
Its locked, thanks knox
hamad138 said:
Its locked, thanks knox
Click to expand...
Click to collapse
Time to jump ship.
da.trute said:
Time to jump ship.
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Click to collapse
Too bad one can't just turn it into a Dev device.
I wondered if it'd be crippled by Knox.......
Oh well....when I'm up for a new contract.....looks like it's gonna be Sony (as I don't like HTCs attitude toward the dev community either).
End of an era as it will be the first time I haven't used a Samsung phone in about 15 years........
Sent from my GT-I9100 using xda app-developers app
Bye bye Samsung for me after my Note 2.
hamad138 said:
Its locked, thanks knox
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Click to collapse
The S4 bootloader isn't locked by Knox, wherever you have read this it's a total BS.
dandroid13 said:
The S4 bootloader isn't locked by Knox, wherever you have read this it's a total BS.
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Click to collapse
It may not be locked, but thanks to Knox it might as well be, as you can't touch it without triggering Knox.......
Sent from my GT-I9100 using xda app-developers app
keithross39 said:
It may not be locked, but thanks to Knox it might as well be, as you can't touch it without triggering Knox.......
Sent from my GT-I9100 using xda app-developers app
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Click to collapse
So you trigger Knox and nothing else happens, just can't use it anymore.
No....just the fact that there is un-erasable proof that you have voided your warranty...... which, on a premium priced phone is a bad idea. I know that for most phone modders, triggering Knox is an acceptable risk, but for the few that have unrelated failures of the device.....to find that they have no recourse would be a REAL issue.......
Sent from my GT-I9100 using xda app-developers app
keithross39 said:
No....just the fact that there is un-erasable proof that you have voided your warranty...... which, on a premium priced phone is a bad idea. I know that for most phone modders, triggering Knox is an acceptable risk, but for the few that have unrelated failures of the device.....to find that they have no recourse would be a REAL issue.......
Sent from my GT-I9100 using xda app-developers app
Click to expand...
Click to collapse
Knox warranty shouldn't be the same as device warranty. It only means that you can't use it anymore.
Samsung never locked bootloader , they just add knox warranty void counter which is isn't restoreable to 0 outside Samsung service center
AFAIK this dont void warranty in all countries but it will in most of them
I'm pretty sure I've read that the device can't be used on some company/business networks if Knox has been triggered......
I'm pretty sure I've *also* read that Samsung are going to try to use it as a breach of warranty too......
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keithross39 said:
I'm pretty sure I've read that the device can't be used on some company/business networks if Knox has been triggered......
I'm pretty sure I've *also* read that Samsung are going to try to use it as a breach of warranty too......
Sent from my GT-I9100 using xda app-developers app
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Then it all goes down to how you approach them to request something. In the US it should be a hard time, but in the UE you are protected by the law, you can root your device freely. Here in Brazil they fixed my brick-bugged S2 under warranty.
Yeah....but a brick bugged device wouldn't power on, so there would be no way for Samsung to tell what OS you were using at the time it fried itself.......
Sent from my GT-I9100 using xda app-developers app
So as long as you don't care about using Knox or voiding your warranty, you can still root the S5 and use custom ROMs/bootloaders, right? I couldn't care less about warranties or Knox. It's been about a decade since I've used a warranty on one of my phones.
karmuh said:
So as long as you don't care about using Knox or voiding your warranty, you can still root the S5 and use custom ROMs/bootloaders, right? I couldn't care less about warranties or Knox. It's been about a decade since I've used a warranty on one of my phones.
Click to expand...
Click to collapse
Exactly.
Yeah....I said that a few posts back.....for *most* people it won't matter.....but for the inevitable few who have unrelated device failure AFTER rooting, it's gonna cause problems.......
Sent from my GT-I9100 using xda app-developers app
ITT: people whining about warranty because they can't hide their theft of service anymore, as they did since the S2 three years ago. ( Triangle away anyone? )
Whining? HOW RUDE ARE YOU?
FACT....phones DO suffer hardware failures.
FACT....Samsung will deny liability for a 'modified' phone that needs repair......
'And Theft of service?'.......how *exactly* is rooting 'theft of service?'.......
Sent from my Infected KitKat bar.....

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