[Q] G2 Touch Panel Screwed Up - G2 and Desire Z General

I have a HTC Vision/G2. and my touch panel seems like its not calibrated right. like when i tap on something it thinks i long pressed it. also when i scroll it jumps around alot. It originally did it to me when it was running the stock rom. but i rooted it and flashed a few different roms but it still sems to be out or wack. i have downloaded and installed and tried the HTC Calibration app. still no luck. am i going to have to get a new touch panel or is this a software thing? PLEASE HELP!!!

only thing i can recommend is to try another rom, or perhaps open your phone and reconnect the touch panel ribbons. sometimes resetting the ribbons into the correct position works.
my phone had some problems with sensitivity from a fall and i opened it/reconnected to ribbons and it was fixed.

Where can i get the tool to open it? The warranty is already out so might as well....

How is the warranty out? HTC give 24 month warranty.
Sent from my HTC Vision using XDA App

Skellyyy said:
How is the warranty out? HTC give 24 month warranty.
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
THIS................

Skellyyy said:
How is the warranty out? HTC give 24 month warranty.
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
Because you have to remove the void sticker to open up your g2 which will remove your warranty. And it comes with only 1year warranty. If I'm not wrong europe is the only continent that have 2year warranty
Sent from my HTC Vision using Tapatalk

well i havent taken the sticker off yet. and there is no water damage. and tmobile said the warranty is out but has the G2 even been out for a year! so im goin to complain.... there is no way this device is a year old!

after 4 calls with customer service I had gotten the OK for a warranty exchange. Going to go to the store and swap out later. Hopefully this one doesn't do the same....

Related

MT4G warranty

So I'm confused as to how the warranty works for the mytouch. I've read a few things about the t mobile warranty but looked in the handbook that came with the phone and it said that there was no such warranty. How long are the htc and tmobile warranties and which do you think is easier to claim? I read that the t mobile one allowed you to keep your phone which would be preferable. Btw I'm trying to replace my phone because there is dust under the screen. Thanks for any information.
Sent from my HTC Glacier using XDA App
HTC charges freight one way and turns warenty work in a week or so. T-Mobile is an online claim Co. They charge 75 if you don't return the phone, least that's what they told me when I swapped out my wife's g1 for a g2 after she dropped it and broke the screen. There was also s 100 dollar deductible for the swap but it beats a new contract ...
Sent from my HTC Glacier using XDA Premium App
knothead said:
HTC charges freight one way and turns warenty work in a week or so. T-Mobile is an online claim Co. They charge 75 if you don't return the phone, least that's what they told me when I swapped out my wife's g1 for a g2 after she dropped it and broke the screen. There was also s 100 dollar deductible for the swap but it beats a new contract ...
Sent from my HTC Glacier using XDA Premium App
Click to expand...
Click to collapse
Do you know how long the warranty for t mobile is?
Sent from my HTC Glacier using XDA App
Jacezo said:
Do you know how long the warranty for t mobile is?
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
1 year.
Tapatalk

Bad phone??

OK so my girlfriend dropped her phone and then it wouldn't boot...I checked it out and when you try to turn it on the screen will flash then vibrate once then go all black. It was rooted and had custom rom on it..royal ginger...any ideas if I try to get into bootloadr the screen will stay on but black and the little orange light as well
Sent from my HTC Glacier using XDA App
Do a warranty exchange, don't say you dropped it... instead just say it stopped working out of nowhere.
Sent from... It doesn't matter!
Teo032 said:
Do a warranty exchange, don't say you dropped it... instead just say it stopped working out of nowhere.
Sent from... It doesn't matter!
Click to expand...
Click to collapse
YEah i called and they said they could only exchange it for a sidekick 4g or a galaxy s 4g?? =[
EDIT**** doesnt have warranty so they said i could still exchange it but for 20 dollars. Can i just got into a tmobile store and swap it out there?

Dust between the glass and screen.

Hey guys,
Since a couple of weeks I have some dust between the screen and the glass. You don't really notice it, but when you pay attention to it, it anoys me .
Does anyone know how I can solve this? If it could be done.
Sent from my HTC Vision using XDA App
Don't remember exactly but if you search there are several threads. I remember having to take the phone apart
I have the same problem. You're probably going to have to open the phone and clean it.
Sorry couldn't find any threads about this.
I will try to find it an check for an how to thank you
Sent from my HTC Vision using XDA App
just google/youtube htc desire z disassembly
I'm going to the t-mobile shop tomorow, I don't want to disassemble my phone. Way to risky I think
Do you think I have to unroot and s-on again?
Sent from my HTC Vision using XDA App
I had this problem. Sent it in to T-mo and they replaced it with a refurb for free.
You'll have to unroot before sending it back.

Just some [Q] about T-Mobile.

I've recently notice dust under my screen and at first I just ignored it but it has gotten worst over time. Now I've had this phone since July (2011) that makes it under a year so I can still have a warranty exchange right? Now would they replace it with a mytouch 4g or would they offer me other types of phones like a mytouch 4g slide? My other question is if they offer me a different types of phones which ones should I not fall for and which ones should I think about I really like the mytouch 4g cause of development so I hope they just replace it and is it better to call or go straight to the store what would be faster? Thanks!
Sent from my HTC Glacier using xda premium
I'm not sure that dust under the screen would warrant for a warranty exchange. Anyways, warranty exchanges are for same phone only. I've tried asking for a different phone when I had a Blackberry since I had so many problems. I think I had a good 4 or 5 exchanges in the first year I had it.
nope, actually, a lot of times they offer you a different phone, saying that their MT4G's are "out of stock".
this is just my opinion but,
MT4G Slide: good
LG G2X: eh good enough, your choice if you want a duo core, then choose that
Samsung Sidekick: DEF no way
Samsung Galaxy S: NO WAY, MT4G OWNS THE GALAXY S
HTC Sensation: if you're lucky, then of course, TAKE IT!
hope this helps... those are the phones i've heard of before being a replacement for the MT4G.
Thanks! now I have an idea. Also would it be free for a warrenty exchange?
Sent from my HTC Glacier using xda premium
j0e_ahm said:
Thanks! now I have an idea. Also would it be free for a warrenty exchange?
Sent from my HTC Glacier using xda premium
Click to expand...
Click to collapse
should be
Sent from my HTC Glacier Sense 3.5 using xda premium
j0e_ahm said:
Also would it be free for a warrenty exchange?
Click to expand...
Click to collapse
Yes, warranty exchange is free, BUT you have to pay for the shipping and handling. If I remember correctly, it's $9.99 for 5-7 business days -or- $19.99 for 2-3 business days.
They can be jerks at customer service so be mindful.
They told me that they'd waive the shipping fee because my phone broke within 30 days of buying it.
I've only had the phone for 4 total months now since the original purchase and I'm on my 4th one because the warranty phones are all refurbished junk that someone else sent back. And they are still trying to charge me the $20 shipping fee on each one, after saying they've waived it.
The last one I got was broken out of the box. Had to do a factory reset just to get it to power on. I sent it back, and now they want to add another fee for not accepting it.
When you ask to speak to a customer service supervisor, don't believe their BS story about how their manager just walked into a meeting and they'll call you back. It's a lie. I've asked for supervisors 3 times in this process at various times of the day and amazingly....each time the supervisor had 'just walked into a meeting' like it was being read off a script.
None of them ever called me back.
So they will lie to your face. Don't take any of the BS from the customer service reps. Tell them your phone is unusable because of poor manufacturing and that you're not going to accept anything other than a replacement. Then be aware that you will NOT get a new MT4G. If you stick with the MT4G you WILL get a refurbished POS.
Wow thanks now I'm having second thoughts. I went to the t mobile store instead and they where nice about they said they would replace with a other my4g and said it would be new but I know that's bs now.
Also do you really need to unroot your phone? I just have the stock Rom with non apps that require root permissions? I've heard of people just returning it like that with no problem just want verify. Thanks
Sent from my HTC Glacier using xda premium
j0e_ahm said:
Wow thanks now I'm having second thoughts. I went to the t mobile store instead and they where nice about they said they would replace with a other my4g and said it would be new but I know that's bs now.
Also do you really need to unroot your phone? I just have the stock Rom with non apps that require root permissions? I've heard of people just returning it like that with no problem just want verify. Thanks
Sent from my HTC Glacier using xda premium
Click to expand...
Click to collapse
If you can get it unrooted, then its best to unroot. I had a failed eMMC chip once, coundlt unroot it, but they still gave me a replacement
Sent from my HTC Glacier Sense 3.5 using xda premium
Last couple of times I called and asked for a different phone they offered the pink sidekick :/ I said screw that and hung up right there haha
Sent from my HTC Glacier using xda premium
Nicgraner said:
Last couple of times I called and asked for a different phone they offered the pink sidekick :/ I said screw that and hung up right there haha
Sent from my HTC Glacier using xda premium
Click to expand...
Click to collapse
Lol too funny!!!
Sent from my HTC Glacier using xda premium
Got my new mytouch 4g today
And first thing I did was root the s#*@ out of it
By the way shipping and handling was only 5bucks and they did have a mytouch 4g in stock too bad it has the bad screen and bad chip again!!!! :/
Sent from my HTC Glacier using xda premium

Warranty replacement for unresponsive keyboard?

Has anyone sent in their MT4G for warranty replacement due to the unresponsive keyboard issue (keys randomly not responding, lag while typing)? Also, is tmobile still sending out the MT4G as replacements or are they giving out the slide and sensation now? Thanks!
Ditto...my phone always acts up with the keys...
Sent from my HTC Glacier using XDA App
d0gan said:
Has anyone sent in their MT4G for warranty replacement due to the unresponsive keyboard issue (keys randomly not responding, lag while typing)? Also, is tmobile still sending out the MT4G as replacements or are they giving out the slide and sensation now? Thanks!
Click to expand...
Click to collapse
Yeah I got a replacement with that issue. It's quite annoying.
mackster248 said:
Yeah I got a replacement with that issue. It's quite annoying.
Click to expand...
Click to collapse
Did your replacement fix the issue? I've had 2 Mt4gs so far and both exhibited the same problem.
Yeah they are still sending out mt4g I recently got a replacement.
Sent from my HTC Glacier using xda premium
d0gan said:
Did your replacement fix the issue? I've had 2 Mt4gs so far and both exhibited the same problem.
Click to expand...
Click to collapse
Tmo offered me a sensation as a warranty replacement... I took it but I hear now they're offering a mt4g or a sidekick... in which case I would just stick to the mt4g...
Sent from my Sensation using xda premium
cbutt said:
Tmo offered me a sensation as a warranty replacement... I took it but I hear now they're offering a mt4g or a sidekick... in which case I would just stick to the mt4g...
Sent from my Sensation using xda premium
Click to expand...
Click to collapse
You got a replacement for saying the keys are unresponsive???
I2IEAILiiTY said:
You got a replacement for saying the keys are unresponsive???
Click to expand...
Click to collapse
I've gotten one for failed emmc, hardware buttons wearing out on the next, so much dust I couldn't see half the **** on the screen, I cracked the screen on one and now I have one with the bad chip and screen. So that's what, 5? Haha
Sent from my HTC Glacier using xda premium
Yes. They go through the whole troubleshooting process with them... for me nothing they did helped. In which case, they start the process of a warranty exchange.
the white unicorn.
cbutt said:
Yes. They go through the whole troubleshooting process with them... for me nothing they did helped. In which case, they start the process of a warranty exchange.
the white unicorn.
Click to expand...
Click to collapse
Warranty exchange doesn't count as an upgrade right?
Someone on I know has verizon and their phone messed up and they gave them a different phone but it was considered an upgrade.
I2IEAILiiTY said:
Warranty exchange doesn't count as an upgrade right?
Someone on I know has verizon and their phone messed up and they gave them a different phone but it was considered an upgrade.
Click to expand...
Click to collapse
Depends in whether or not they have this phone in stock. Sometimes, if you're lucky enough, you could get an upgrade...
-Team MS
Sent from my HTC Glacier MIUI using xda premium
No it's not an upgrade. When I got the mt4g replacement, it doesn't change anything, it's covered under them. When the guy offered me the sensation, I asked him: is this costing me more $?, does this affect my contract?, does this affect my upgrade date later in the year? Everything was a no. He said it would cost me $5, which it did. That's about it.
the white unicorn.
cbutt said:
No it's not an upgrade. When I got the mt4g replacement, it doesn't change anything, it's covered under them. When the guy offered me the sensation, I asked him: is this costing me more $?, does this affect my contract?, does this affect my upgrade date later in the year? Everything was a no. He said it would cost me $5, which it did. That's about it.
the white unicorn.
Click to expand...
Click to collapse
Well I might flash a stock rom and pretend I have problems with it tomorrow lol
Sent from my HTC Glacier using XDA Premium App
My bf & I are on the same plan, we both had mt4g... I called about mine & I was offered a sensation or another mt4g. I called for him about a week later & tmo was only offering a sidekick or a mt4g. (My bf thinks they only offered the sensation to me bc I'm a girl LOL), but the Rep said it all depends on what they have a lot of stock in.
the white unicorn.
cbutt said:
My bf & I are on the same plan, we both had mt4g... I called about mine & I was offered a sensation or another mt4g. I called for him about a week later & tmo was only offering a sidekick or a mt4g. (My bf thinks they only offered the sensation to me bc I'm a girl LOL), but the Rep said it all depends on what they have a lot of stock in.
the white unicorn.
Click to expand...
Click to collapse
I went about an hour ago and they said I'd have to go through two more replacements (cause I've already been through one) before I can get a "warranty exchange"
But off topic, they just tried to hire me cause I know so much about the phones and stuff and some guy wanted his iphone 4 on t-mobile but they didn't know what to do about it, so i jumped in the conversation and told him exactly what he needed to do.

Categories

Resources