Database Users

my atrix locks up

i have had my atrix for 4 days now and its locked up 3 times were i had to take the battery out to restart it anyone else have this problem anyone no how to fix it or should i return it for a new one

kga943 said:
i have had my atrix for 4 days now and its locked up 3 times were i had to take the battery out to restart it anyone else have this problem anyone no how to fix it or should i return it for a new one
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Did you install any applications from the market? Is your phone freezing while a certain application is open or does it freeze even on the homescreen? If you have a lot of applications installed try to deinstall and look if it becomes better. If not try a factory reset. If it still freezes than return it for a new one.

Would you mind saying what you were doing when it locks up?
If it's during Music, it doesn't actually lock up, it just shows a black screen for about half a minute. Everything still functions, it just doesn't show.

Two times trying to answer a call the screen would not unlock nothing would work I had to take the battery out and just todayit was sitting on my desk and it would not turn on when I tried to use it
The green message light was on very dim and I had to take the battery out
Sent from my MB860 using XDA App

I have a feeling there is a bad batch of units out there.
Try factory reset and see if it continues to lock up, if it does, return it for another.

kga943 said:
Two times trying to answer a call the screen would not unlock nothing would work I had to take the battery out and just todayit was sitting on my desk and it would not turn on when I tried to use it
The green message light was on very dim and I had to take the battery out
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
Sounds like a broken phone. Try a factory reset (if you return it they anyway ask if you did that) and if that won't help get a new one....

kga943 said:
Two times trying to answer a call the screen would not unlock nothing would work I had to take the battery out and just todayit was sitting on my desk and it would not turn on when I tried to use it
The green message light was on very dim and I had to take the battery out
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
Same thing happened to me yesterday, the light was very dim green and the phone did not respond until I pulled the battery. It hasn't happened again.
I've already had to replace my Atrix for another issue. Right now my confidence in this phone is not very high, but it is brand new. Lots of issues will probably pop up and be fixed via software updates- at least I hope thats the case.

It really feels like all the issues people are having with this phone are software related. Maybe motorolla will just cave and give us gingerbread with no blur

I've had the same problem while playing music...over the past 3 days after about 30 minutes of tunes it'll lock up and after another 5 reset itself...i've done the reset after the second and it still does it...i'm bout to take it back and exchange it...i expect glitches but damn.
Motorola Atrix (stock)
AT&T Fuze (Energy.RAPHAEL.21916.Sense2.5.Cookie.2.0.sencity)

I have had the issue happen 2 me twice in 3 days, the last time was when adding the note widget to screen. It was not completely locked up just the touch screen, i could press the power off button but the touch screen would not let me shutdown

something you might want to try if a factory reset doesn't work would be a reinstall from the recovery menu.
power your phone off
hold the down volume key and the power button
release the power button once the phone begins to boot
keep holding the down volume button until you see "fastboot" at the top of the screen
now be careful, the down volume button navigates through the boot options and the up volume selects one
so press the down volume button until you come across "android recovery"
once you see it press the up volume button to select it
once you get to the screen with the exclamation mark tap the bottom right of the touchscreen, this should pop up the recovery menu
select wipe data/factory reset
let the phone do it's thing
good luck
I've seen this resolve some audio codec issues that were causing the phone's mic to not work, dunno if it'll work for your issue but it can't hurt to try.
best of luck
bl4ck0ut

I have found a fix for my lockup issue. If the screen is on and lockup (no touch screen) press the power button 2, turns off the display and turns it back on and everything continues to work fine.

mrlinux11 said:
I have found a fix for my lockup issue. If the screen is on and lockup (no touch screen) press the power button 2, turns off the display and turns it back on and everything continues to work fine.
Click to expand...
Click to collapse
I have the same problem (screen randomly locks up once or twice a day, buttons dead) and have found the above "solution" to work perfectly, also. The problem however is that pressing the power button twice and unlocking the phone is not exactly elegant especially if the screen locks while you are trying to answer an incoming call.
I changed my battery settings to "performance mode" as I read somewhere that that might help. I will let you know if that seems to resolve the issue.

Changing battery setting doesn't seem to do anything. I still get my share of frozen/locked up screens a few times a day. Still have not figured out how to replicate the behavior. It really does seem random.

I've been suffering from this as well, I'm going to try to exchange my phone and see if that helps.

Exchanged my phone today. So far I haven't seen any locked/frozen screen issues. I am relieved. Maybe there are just a few bad units out there.
Also for what it is worth ... the lady at AT&T told me that taking out the battery while the phone is on would fix it. Since I never figured out how to replicate the behavior I couldn't verify that her suggestion would indeed actually fix the problem and demanded an exchange anyways.

atrix does lock up and have glitches
lock up glitch:
While in standby (screen black), it locks up. You obviously don't know when exactly it happens as it's lying around in standby. When you press the powerbutton to wake it up, nothing happens. You can try what you want, long press, several presses, just dead phone. As if the battery losts juice, but 2 times it happened and the battery was above 50%.
Tired to connect the charger while in that lock-up state. Nothing happens The notification light remains black as well.
The 2nd time this happened to me, I had the idea to call myself and see if just the powerbutton has a glitch and the phone is actually running just remaining in standby with a black screen. But nope, the phone didn't ring or wake up.
Only way to recover is to take the battery out.
I didn't mess with my phone and was very careful in which apps I installed. The only ones I have are very populoar 4+star apps:
extended controls
easy profiles
the other apps are most of the time not even running:
photoaf, vignette, imdb, nytimes, fb, skype, pandora, screen filter, droid light, prozoom5x camera
No games at all installed...
The 2nd glitch that happened to me a couple of times is that the finger print sensor is not working: It doesn't display any message as in " did not verify, too short, ..." it's just dead, the only way to get in is to punch in the number code.
This is typically fixed after switching the phone off fully.
Of course skype also doesn't work on my atrix (well known mic issue)

It happened to me as well. I had installed some apps but when it froze it had been off (the screen that is) so it was sitting then when I tried to open it by pressing the power button the green light came on but it would not wake. I removed the battery, replaced it then it did the same thing again (including the green light). I removed and installed the battery once more then it was fine. It must have been something in the backround but not sure as to what that was. Hasnt happened again though.

pedroosan said:
lock up glitch:
While in standby (screen black), it locks up. You obviously don't know when exactly it happens as it's lying around in standby. When you press the powerbutton to wake it up, nothing happens. You can try what you want, long press, several presses, just dead phone. As if the battery losts juice, but 2 times it happened and the battery was above 50%.
Tired to connect the charger while in that lock-up state. Nothing happens The notification light remains black as well.
The 2nd time this happened to me, I had the idea to call myself and see if just the powerbutton has a glitch and the phone is actually running just remaining in standby with a black screen. But nope, the phone didn't ring or wake up.
Only way to recover is to take the battery out.
I didn't mess with my phone and was very careful in which apps I installed. The only ones I have are very populoar 4+star apps:
extended controls
easy profiles
the other apps are most of the time not even running:
photoaf, vignette, imdb, nytimes, fb, skype, pandora, screen filter, droid light, prozoom5x camera
No games at all installed...
The 2nd glitch that happened to me a couple of times is that the finger print sensor is not working: It doesn't display any message as in " did not verify, too short, ..." it's just dead, the only way to get in is to punch in the number code.
This is typically fixed after switching the phone off fully.
Of course skype also doesn't work on my atrix (well known mic issue)
Click to expand...
Click to collapse
strange, skype worked for me... oh well.
did you ever find a solution for the lockup issue, have the same thing, very frustrating but not as frequent as you thankfully.

My Atrix started to freeze up when I undervolted the CPU using SetCPU and I would have to pull the battery out and restart it. I increased the voltage settings and it hasn't locked up since, so if you have undervolted your CPU and your phone is locking up, you should increase the voltages.

Wake-up lag after pressing power button?

Has anyone else had "wake lag" on their Atrixes?
What I mean is where the device is sleeping, screen off, in your pocket for a while, etc. Press the power button, count to 3 or 5 or so, then the screen comes on.
It doesn't seem to happen all the time, but when it does it's really annoying.

i jsut noticed that on mine too. its getting really annyoing.

I just noticed this after reading this post... haha now its annoying me! lol mine takes about 2.5 seconds once in a while. Not a deal breaker though

I do see it occassionally.
Sent from my MB860 using XDA Premium App

Some reports attribute this issue to the fingerprint scanner. Do you have this enabled?

stewartsoda said:
Has anyone else had "wake lag" on their Atrixes?
What I mean is where the device is sleeping, screen off, in your pocket for a while, etc. Press the power button, count to 3 or 5 or so, then the screen comes on.
It doesn't seem to happen all the time, but when it does it's really annoying.
Click to expand...
Click to collapse
I had that until I installed "Launcher Pro" and now I don't have that problem anymore...

i got this annoying lag in incoming calls. the phone ringing but the screen still black

Maybe it has to do something with the update we got. I don't remember it having wake up lag when I had first gotten it.
Sent from my Atrix.

sal2708 said:
Maybe it has to do something with the update we got. I don't remember it having wake up lag when I had first gotten it.
Sent from my Atrix.
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Click to collapse
I don't either, but I don't remember it when I first updated to 1.57 either. Maybe it has something to do with uptime? I haven't rebooted in 5-6 days. Coming from Windows Mobile, I am happy to have a phone that doesn't get "stuck" and need to be rebooted every day but....

I don't know what lag you guys are talking about.. ? I get zero lag whatsoever.

Well i'm noticing it now. The longer the phone is in standby, the longer the sleep time is (up to about 5 seconds)

mchimney said:
Well i'm noticing it now. The longer the phone is in standby, the longer the sleep time is (up to about 5 seconds)
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Click to collapse
Yes, that is exactly what I am talking about.
My phone has been in my pocket for almost 2 hours. I pulled it out, pressed the power button, and it took ~2 seconds to get to the lockscreen.
pushed the button again to turn the screen off, pushed it again to turn it back on, it took ~1 second.
I swear when I got home yesterday from work and turned it on it took like 5 seconds.
On a related note, it used to seem take longer to come out of standby when I was using SetCPU and forced it to 200 MHz when the screen was off. I don't use SetCPU anymore, but maybe it's related to CPU scaling. If the phone is in "deep sleep" and the CPU clocks down to its lowest frequency maybe it takes longer to wake up.

yeah i noticed it when i needed to reply to a text that a pressed it didnt come up so i pressed it again nothing and gain then it did. i thought it was my power button. but after a reboot it was doing the same so i figured it was the update we got.

I have this lag, new thing, happened today for the first time. Nothing to do with the update, since I'm on Bell's Atrix (no update yet). I even took off the battery once, as it was not waking up after a good 20 secs...
Sent from my Atrix

It has gotten worse for me as the day has gone on.
I think this phone's going back before my 30 days are up. This is just another little thing in a long list of little things that are bugging me. I want to like the phone, I really do, but it's just not doing it for me I guess.

i installed the update for AT&T users and i got to say that there is no wake up lag for me anymore.
just my 2 cents

stewartsoda said:
Has anyone else had "wake lag" on their Atrixes?
What I mean is where the device is sleeping, screen off, in your pocket for a while, etc. Press the power button, count to 3 or 5 or so, then the screen comes on.
It doesn't seem to happen all the time, but when it does it's really annoying.
Click to expand...
Click to collapse
Nop no lag

never mind the lag is still here.

I completely drained my phone so it shut itself off. When I restarted it after it had charged for a while it seemed a lot snappier. Maybe the phone just isn't made to handle 96 hours of uptime.
Kind of like older Windows PC's lol.

i just factory reseted my phone. lag still there. or maybe becuase its downloading apps. ill see how it goes.

Slow Power on :(

Does anyone know if there is a fix for the slow power on with the SGII.
Its almost a second before the lock screen appears. Also clicking the home button once on is slow.
Its one of the reasons I upgraded from my HD2, Hoping this was better.
Thanks

What exactly do you mean?
1) Turning on the phone takes longer than 1sec
or
2) when you hit the power button it takes longer than 1 second to show the screen.
If it is the 2nd option, mine turns on in 0.5s which is more or less normal for this type of screen. And when you turn it off it dims which takes a little longer.
Its not that slow that it disturbs me though and I can be pretty impatient.

I guess it's all relative. One of the three way comparative videos showed the SGS2 booting faster than the O2X and Sensation. I can vouch for the O2X/G2X. I could restart it, make coffee, take a shower, get dressed, and it would be finished by the time I got back.

Phone is booted.
If I power it off via the button and then back on its instantaneous.
If I leave it for a few minutes then hit the power button then its takes around a second.
Also, If I am in the settings screen and then hit the home button it takes around 1/2 second. definite pause.

It might be due to CPU hainvin to unsleep?
When on charge its fine. Power on 1/2 sec.
If I hit the power button and leave it for 30 seconds it like 0.1 seconds.
If it goes to sleep by itself or left for 1/2 an hour then it like 1.5 seconds.

Perhaps power on is not the correct term.
OP is referring to waking the device, and not booting it up.
The delay is something we all experience and honestly its not that big of a deal. I can spare the 700ms in my life for my screen to turn on.
There is lots of discussion about this issue already in these forums with many theories why this happens.
If you want my honest opinion, I think users that complain about this are just nit-picking.
Sent from my GT-I9100

No problems with the 700ms. It the 1500ms that has me pressing the power a second time.
It just along enough delay for me to question if I pressed the power button hard enough.

dusty_nz said:
Does anyone know if there is a fix for the slow power on with the SGII.
Its almost a second before the lock screen appears. Also clicking the home button once on is slow.
Its one of the reasons I upgraded from my HD2, Hoping this was better.
Thanks
Click to expand...
Click to collapse
Yes, and fyi it's 1.2 seconds, yea I've stop watched it, lol. If I am not wrong I was first who said this problem and been said to check some un-boxing videos, and after checking at least 10 of them I was relieved. 100/100 phones are same, some says his or her reacts instantly but that's not the case. It's really an annoying thing to have especially when I never had this issue on any phone before. May be a firmware update could fix it.
Regards.

Frozen with screen on

My phone was getting severe lag, so I hit restart. It's been frozen with the screen on for over 6hrs now. Has anyone else had this? How do I prevent it? What can I do right now? I don't understand how my battery isn't dead.
I've tried - holding the power button for an extended period, pressing buttons in different combos, plugging it in, removing the SIM card.
My phone:
No root
No mods
Minimal apps
Tons of memory
Less than 2 months old
I've had random lag and freezes every few days. A reboot always fixes it. Thoughts?

untruestory said:
My phone was getting severe lag, so I hit restart. It's been frozen with the screen on for over 6hrs now. Has anyone else had this? How do I prevent it? What can I do right now? I don't understand how my battery isn't dead.
I've tried - holding the power button for an extended period, pressing buttons in different combos, plugging it in, removing the SIM card.
My phone:
No root
No mods
Minimal apps
Tons of memory
Less than 2 months old
I've had random lag and freezes every few days. A reboot always fixes it. Thoughts?
Click to expand...
Click to collapse
Holding the power button for 45 seconds should shut it off.
Sent from my PH-1 using XDA Labs

I encountered same problem, even No 3rd party APP store's Apps installed, my phone gets latest system and app update.

untruestory said:
My phone was getting severe lag, so I hit restart. It's been frozen with the screen on for over 6hrs now. Has anyone else had this? How do I prevent it? What can I do right now? I don't understand how my battery isn't dead.
I've tried - holding the power button for an extended period, pressing buttons in different combos, plugging it in, removing the SIM card.
My phone:
No root
No mods
Minimal apps
Tons of memory
Less than 2 months old
I've had random lag and freezes every few days. A reboot always fixes it. Thoughts?
Click to expand...
Click to collapse
It's done it 2 more times now.
If you hold the power + vol up + vol down for ten seconds it will reboot. I did a factory reset. This is unacceptable. I'll be attempting to exchange this phone.
Unrelated is that WiFi calling sometimes works, sometimes not. Sometimes it's in the settings, other times not. The known issue with the fingerprint sensor is crap too. Been an Android guy since the beginning. Never been so disappointed I bought a phone.
If anyone else figures what this is from please share.

untruestory said:
It's done it 2 more times now.
If you hold the power + vol up + vol down for ten seconds it will reboot. I did a factory reset. This is unacceptable. I'll be attempting to exchange this phone.
Unrelated is that WiFi calling sometimes works, sometimes not. Sometimes it's in the settings, other times not. The known issue with the fingerprint sensor is crap too. Been an Android guy since the beginning. Never been so disappointed I bought a phone.
If anyone else figures what this is from please share.
Click to expand...
Click to collapse
sounds like you got a dud, I'd return it ASAP for another one. The QA on these is so sketchy.

There is nothing wrong with your phone dude
i killed tupac said:
sounds like you got a dud, I'd return it ASAP for another one. The QA on these is so sketchy.
Click to expand...
Click to collapse
There is nothing wrong with your phone dude they all do that from time to time. It just happened to me (06/06/2018) a couple minutes ago...... press and hold the volume down and the power button for 10-15 seconds and it will reset the phone to the logo screen and you will be able to login. No need to wait until the battery dies.

Touch to show doesn't work sometimes.

Anyone else see this? Usually works that all of a sudden I need to press the power button to turn the phone on.

I think I have found the issue.
I believe it's pocket mode and the sensor stops reading and thinks it's covered

Yeah. It happens to me every so often. See this thread, https://forum.xda-developers.com/oneplus-6t/help/lock-screen-freezes-t3869001. It was really starting to get bad when I was on 9.0.6. Sometimes even hitting the power button wouldn't wake it immediately. I'd have to hit it a few times, which would then trigger the camera. Since I updated to 9.0.7, it hasn't happened as frequently, maybe only a couple of times. I hadn't considered it possibly being related to pocket mode since I notice it mostly when I pick up the phone off of my desk.

worldsoutro said:
Anyone else see this? Usually works that all of a sudden I need to press the power button to turn the phone on.
Click to expand...
Click to collapse
I'm having the exact same issue. Twice today aleady. Hope it gets fixed.

sharksfan7 said:
Yeah. It happens to me every so often. See this thread, https://forum.xda-developers.com/oneplus-6t/help/lock-screen-freezes-t3869001. It was really starting to get bad when I was on 9.0.6. Sometimes even hitting the power button wouldn't wake it immediately. I'd have to hit it a few times, which would then trigger the camera. Since I updated to 9.0.7, it hasn't happened as frequently, maybe only a couple of times. I hadn't considered it possibly being related to pocket mode since I notice it mostly when I pick up the phone off of my desk.
Click to expand...
Click to collapse
Yeah I take the pocket mode comment back. I only noticed it happening the device was covered but it has happened the times within two days where the device is out on my desk. I can't find a cause or pattern it's just annoying.