Related
ever since i told her the sticker was white though slightly pink if you look closely. now she said that i could do an exchange but if the sticker wasn't white enough i'd get charged some absurd ammount. how reliable are these stickers anyway, and if it's pinkish tint i maybe should not have mentioned is an actual indication of exposure to water and not just that there is some pink pigment in there somewhere, cuz really, now that i inspect it, the pinkishness has a poke-a-dot pattern as if if it was made that way rather than it got wet and washed itself over with it's pink pigment.
anyone have experience/knowledge on this issue? to me this doesn't look like water damage.
here's the dilemma: a customer's phone is within warranty and doesn't work and they don't know if it is because of water damage or not but of course they want to get an exchange if they are entitled to one. without the expert knowledge to determine if the phone's warranty has been voided how is he/she supposed to find out the answer without taking the risk of being charged for the replacement. i know for a fact the phone hasn't been exposed to water but i don't know what the heck this sticker is telling me if anything at all.
so please, people with this phone, please report your comparisons of this sticker under the sim card to mine. is it completely chalk white or can you detect a faint pink poke-a-dot pattern? thanks
juntjoo said:
ever since i told her the sticker was white though slightly pink if you look closely. now she said that i could do an exchange but if the sticker wasn't white enough i'd get charged some absurd ammount. how reliable are these stickers anyway, and if it's pinkish tint i maybe should not have mentioned is an actual indication of exposure to water and not just that there is some pink pigment in there somewhere, cuz really, now that i inspect it, the pinkishness has a poke-a-dot pattern as if if it was made that way rather than it got wet and washed itself over with it's pink pigment.
anyone have experience/knowledge on this issue? to me this doesn't look like water damage.
here's the dilemma: a customer's phone is within warranty and doesn't work and they don't know if it is because of water damage or not but of course they want to get an exchange if they are entitled to one. without the expert knowledge to determine if the phone's warranty has been voided how is he/she supposed to find out the answer without taking the risk of being charged for the replacement. i know for a fact the phone hasn't been exposed to water but i don't know what the heck this sticker is telling me if anything at all.
so please, people with this phone, please report your comparisons of this sticker under the sim card to mine. is it completely chalk white or can you detect a faint pink poke-a-dot pattern? thanks
Click to expand...
Click to collapse
Mine too is faintly pink dots on it and it has not been exposed to water. However I live in a VERY high humidity state (Georgia) so that could be the cause. Maybe something like that happened, which if true is not your fault at all.
Good Luck -let us know how it goes
mine is light pink and has never been exposed to water.... it has been in a highly humid enviornment before for about 2 days, Hawaii
so, i dont know what the warranty states about water dammage and the stickers...
mine is all white
Completely white, has been in humid environments....ive used it with wet hair and allsorts.
Unfortunatly the pink sticker issue isnt negotiable ive had to deal with that sort of problem before. The warranty guidelines the workshops have to go by will not budge
That white sticker (with the pink stripe/dot) is absolutely normal.
If that sticket got wet or soaked in water, that sticker would turn Blue.
When they ask you about the sticker, just tell them its white..(and dont mention the pink/red stripe as that is normal)
wow, thanks for all of your input. i've talked to at&t reps in person and they also tell me two different things. it's stupid that they don't allow you send your bad phone in before they send you the replacement to evaluate if it's warranty has been voided by water damage rather than sending you the replacement first without the option of returning it if they happen to consider your phone to be water damaged. and obviously with all the different responses ive gotten to this issue, it's difficult for one to determine on their own if their phone's warranty has been voided or not by possibly slight water damage.
anyway, i finally found one guy in town who actually repairs phones and he said that only in extreme cases where it's obvious the phone has been exposed to liquid would they void the warranty but of course he couldn't guarantee that but that if my phone were his he would definately send it back. well before i take that chance, last night i just reinstalled the OS and radio from HTC which i think i've already done before but have done again and this time i won't be installing any more programs until the phone proves to work fine then i'll install them all one by one to rule out the possibilities for each one causing my phone to not be able to establish a signal, and ultimately causing my phone to lock up. wish me luck!
ive drowned a phone or two before and even though it still worked it caused a few hicups with it here and there so i returned it....AFTER swapping the sticker from another phone
clever. i actually thought about that, not to get over on em, but just because i'm afraid they'd get over on me even though mine hasn't been exposed to water.
2 weeks ago it was raining so much that the whole parking was under water.
I jumped to my car and went home. Halfway I discovered that my phone was missing, so I went back and found it on the parking, laying under water for half an hour, 10 cm deep.
When I picked it up, even it was still under water the lock screen went on.
At home, after disassembly the phone, only under the battery cover where a few drops of water, futher the phone was dry. Even the headphone and micro-usb are no leaking path.
I use it now again for 2 weeks and it still works fine, without any trouble.
Bravo for HTC to make a phone, more than spashproof
brotsje said:
2 weeks ago it was raining so much that the whole parking was under water.
I jumped to my car and went home. Halfway I discovered that my phone was missing, so I went back and found it on the parking, laying under water for half an hour, 10 cm deep.
When I picked it up, even it was still under water the lock screen went on.
At home, after disassembly the phone, only under the battery cover where a few drops of water, futher the phone was dry. Even the headphone and micro-usb are no leaking path.
I use it now again for 2 weeks and it still works fine, without any trouble.
Bravo for HTC to make a phone, more than spashproof
Click to expand...
Click to collapse
Yes, htc is the shizz! I just brought mine back to life and everything works after dropping it on the deep side of my pool. On cases like mine, taking it apart right away and putting it on a bowl of uncooked rice for a week(just to be sure) and it will dry it completely!
Alas mine wasn't so lucky, fell in a puddle as I got into the car, grabbed it out, turned it off and removed battery, sim and SD, wiped as much water off as I could with tissues.
Left it for 2 days to dry, nada. Might be that the impact with the ground (wasn't that deep a puddle) killed it.
Embarassingly and luckily I'd only taken insurance out on it that lunchtime!
Wow, that's pretty impressive for a phone. Touchscreen phones are usually prone to most types of damage, but it's good to see being fully submerged in water didn't completely disable the phone.
You lucky guy
Hmmmmmm
I'm a little dubious... I spilled a really small amount of water from a glass on the bedside table onto my HD2. Even though I immediately jumped out of bed, cursed and wiped it dry, the water seeped into it. I could see the water in the LCD (it looked like a shadow that spread across the screen slowly over days). Two weeks later, the digitizer stopped responding to my touch even though the LCD itself still seems to work. I've hard reset the handset and that hasn't helped. I also tried heating up the unit a bit (without the battery) to try to have the water evaporate from it, but that hasn't helped either.
I took the phone into O2 who had their people look at it. Ultimately they said it was out of warranty because of water damage and that I could purchase a replacement (since I don't have insurance on it).
I'm considering trying to replace the digitizer, but it sounds like a lot of fuss and ultimately the phone won't be under warranty.
Annoying... I miss my HD2. I'm stuck with a Motorola Razr at the moment.
You can drop the phone in anything... aslong as the water does not have minerals that are conductive or prone to errosion it will be fine
[OP] just happen to have some clean water falling from the sky
I had a Blackberry Storm that once got submergered in baby oil.. It stopped working and I left it alone for A month or so...One day i picked it up and it started working... The LCD was messed up with Oil in it but other then that it worked...I opened it up and there was baby oil everywhere.... Got some distalled water and let it sit for a day or so to get it clean then replaced the LCD and it worked like new.
Distalled Water is H20 with notthing in it... As clean as water can get... Sine it has no conductive minerals you can drop a phone or PSP and it will work just fine.
Really?
I thought water itself was corrosive to metal? I can't imagine that the rainwater mentioned in the first post would be as clean as distilled water...
Anyway, I was wondering do you guys have have any suggestions? I have this lovely phone that boots up and I can't do anything with.
Should I just wait it out and see if it starts working again.
raduaz said:
I thought water itself was corrosive to metal? I can't imagine that the rainwater mentioned in the first post would be as clean as distilled water...
Anyway, I was wondering do you guys have have any suggestions? I have this lovely phone that boots up and I can't do anything with.
Should I just wait it out and see if it starts working again.
Click to expand...
Click to collapse
if it has clorine in the water then yea... most citys add a small amount of clorine in their water system......
the phone boots but its unresponsive?
we love stories
I dont want to THINK mine under water not to be under water NEVER
So I've had my S5 for over 2 months. I'm always very careful with my stuff. I had the original cover on the phone and once a week I would run it under cold water to wash off any grime or dirt. Everything would be fine.
Now I got the wireless charging cover and I did the same routine. I made 1000% sure it was sealed completely. Now I start to experience slow down and freezing. So much so I have to remove the battery to restart. So I take off the cover and I see water on the battery. Not a lot but this is supposed to be wster resistant. I also notice some water where the cover snaps on to the phone. I dry it all off..I also called Verizon who said I'd have to go to the store to check for water damage which I say to myself Huh? But it's water resistant. Anyways I go to the store and they see nothing wrong with it. They said I can get a like new replacement but I feel that unfair since I spent my money and its not even 3 months old.
I noticed when I got home that by the speaker win the wireless cover it's not flush against he phone. The snaps are all in place but still there's a considerable gap between the cover and phone. Then I took the cover off and put the regular cover back on and there was no gap. It's flush against. Now is it possible hbis is a defect?
And should I accept the replacement device? Right now he phone is Ok but I'm worried no one wants a damaged phone.
Also my boot screen says custom even though I haven't rooted. I even used a root checker to make sure. Only thing I did was turn off some apps and install nova.
Weird? Advice?
Ty
hakoreh said:
So I've had my S5 for over 2 months. I'm always very careful with my stuff. I had the original cover on the phone and once a week I would run it under cold water to wash off any grime or dirt. Everything would be fine.
Now I got the wireless charging cover and I did the same routine. I made 1000% sure it was sealed completely. Now I start to experience slow down and freezing. So much so I have to remove the battery to restart. So I take off the cover and I see water on the battery. Not a lot but this is supposed to be wster resistant. I also notice some water where the cover snaps on to the phone. I dry it all off..I also called Verizon who said I'd have to go to the store to check for water damage which I say to myself Huh? But it's water resistant. Anyways I go to the store and they see nothing wrong with it. They said I can get a like new replacement but I feel that unfair since I spent my money and its not even 3 months old.
I noticed when I got home that by the speaker win the wireless cover it's not flush against he phone. The snaps are all in place but still there's a considerable gap between the cover and phone. Then I took the cover off and put the regular cover back on and there was no gap. It's flush against. Now is it possible hbis is a defect?
And should I accept the replacement device? Right now he phone is Ok but I'm worried no one wants a damaged phone.
Also my boot screen says custom even though I haven't rooted. I even used a root checker to make sure. Only thing I did was turn off some apps and install nova.
Weird? Advice?
Ty
Click to expand...
Click to collapse
Well, first of all. The extended battery and cover for it were said a lonnnng time ago to not be water tight. So that's probably part of your problem.
Secondly, I would recommend using Computer screen cleaning wipes, or a microfiber cloth and a little bit of windex or other non-harmful glass cleaner to clean it instead of running cold water over it..
The more you can control what is cleaning it, the better off you are. A little more than A LOT.
kprice8 said:
Well, first of all. The extended battery and cover for it were said a lonnnng time ago to not be water tight. So that's probably part of your problem.
Secondly, I would recommend using Computer screen cleaning wipes, or a microfiber cloth and a little bit of windex or other non-harmful glass cleaner to clean it instead of running cold water over it..
The more you can control what is cleaning it, the better off you are. A little more than A LOT.
Click to expand...
Click to collapse
I'm running the stock battery and the wireless cover. I've read a lot of places it keeps the wireless seal. In fact the Samsung site States the same.
hakoreh said:
I'm running the stock battery and the wireless cover. I've read a lot of places it keeps the wireless seal. In fact the Samsung site States the same.
Click to expand...
Click to collapse
My apologies, it is still early.
I have still read on these forums that despite the claim by Samsung that it will hold the seal, users were saying it doesn't. Perhaps do a search for it and see what they say?
hakoreh said:
I'm running the stock battery and the wireless cover. I've read a lot of places it keeps the wireless seal. In fact the Samsung site States the same.
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Click to collapse
if you are using an official samsung accessory, you can send it back to samsung for repair. they will replace damaged parts with new ones. or you can go to verizon and get the like new one. either way, i wouldn't hold on to it if it has water damage and is acting flakey. it will never be right and by the time you get fed up with it you are out of warranty. replace it. and really, if verizon gives you a phone that is in as good a shape as the one you have, and works perfectly, who cares if someone else tried it and didn't like it and returned it.
Hobson318 said:
if you are using an official samsung accessory, you can send it back to samsung for repair. they will replace damaged parts with new ones. or you can go to verizon and get the like new one. either way, i wouldn't hold on to it if it has water damage and is acting flakey. it will never be right and by the time you get fed up with it you are out of warranty. replace it. and really, if verizon gives you a phone that is in as good a shape as the one you have, and works perfectly, who cares if someone else tried it and didn't like it and returned it.
Click to expand...
Click to collapse
I spoke to Samsung and they basically said I got a defective cover which honestly is BS. They said they can repair the phone but I wouldn't have access to a replacement and they don't provide replacements. Honestly I've always liked Samsung but now I'm thinking should I just take the replacement, sell it and get the LG G3 or something.
hakoreh said:
I spoke to Samsung and they basically said I got a defective cover which honestly is BS. They said they can repair the phone but I wouldn't have access to a replacement and they don't provide replacements. Honestly I've always liked Samsung but now I'm thinking should I just take the replacement, sell it and get the LG G3 or something.
Click to expand...
Click to collapse
At least samsung is willing to repair the phone. They could have just said it was your fault for not installing the cover correctly. I sent them a 16gb S3 a while back that I bricked. They fixed it and sent it back to me as a 32gb model. Did right by me. You aren't going to be any worse for taking the replacement verizon will give you. It will still have the same warranty plus it has the benefit of additional QA testing from factory.
Bummer too because I just set it up how I like it.
I was fishing today and I had my S5 in my pocket.
Anyway to my embarrassment I actually fell in the water when I was trying to untangle my lure from some fishing line some asshole had just cut off his rod and left in the water.
The thing is, whilst the S5 is supposed to be IP64 certified or whatever, mine has lost the flimsy bottom cover...
I was in the water with the phone in my front jeans pocket for about 15 seconds. The phone barely had any water on it (it was also in a full case) though it did seem that some had gotten into the charging port.
I took the battery out, and left things to dry. Got home about an hour later after wiping the phone down and I used a hairdryer on it for about 15 minutes (not letting it get too hot though). After that I threw it with its back off in a bowl filled with rice and put it next to a slightly warm heater.
My girlfriend said when she was trying to turn it off (I told her to take the battery out but she was panicking) that the hardware buttons (back and recents) weren't working any more. She also said that she noticed the date and time was wrong. It said April 24 2006 and the SIM card icon had a circle with a line through it (No reception). The home button she said worked fine though.
What chance do you think I have that the phone will work after it's been in the bowl of rice next to the heater?
EDIT: Found 3 packets of silica gel, I ripped those open and threw that stuff in there with the rice too.
leijonasisu said:
Bummer too because I just set it up how I like it.
I was fishing today and I had my S5 in my pocket.
Anyway to my embarrassment I actually fell in the water when I was trying to untangle my lure from some fishing line some asshole had just cut off his rod and left in the water.
The thing is, whilst the S5 is supposed to be IP64 certified or whatever, mine has lost the flimsy bottom cover...
I was in the water with the phone in my front jeans pocket for about 15 seconds. The phone barely had any water on it (it was also in a full case) though it did seem that some had gotten into the charging port.
I took the battery out, and left things to dry. Got home about an hour later after wiping the phone down and I used a hairdryer on it for about 15 minutes (not letting it get too hot though). After that I threw it with its back off in a bowl filled with rice and put it next to a slightly warm heater.
My girlfriend said when she was trying to turn it off (I told her to take the battery out but she was panicking) that the hardware buttons (back and recents) weren't working any more. She also said that she noticed the date and time was wrong. It said April 24 2006 and the SIM card icon had a circle with a line through it (No reception). The home button she said worked fine though.
What chance do you think I have that the phone will work after it's been in the bowl of rice next to the heater?
EDIT: Found 3 packets of silica gel, I ripped those open and threw that stuff in there with the rice too.
Click to expand...
Click to collapse
i have had better results with letting it dry in open air, under the sun....take the back off (ofcourse the battery aswell) and place it under the sun with screen facing downwards.....let it dry for an hour or so...check
You need to leave it in a moisture absorbing product (dry rice/silica granules) for a LOT longer than an hour or so.....24 hours OR LONGER is more realistic. Preferably in an airing cupboard too......
It's going to take a lot longer to dry out than leaving it in the sun for an hour, as I assume you weren't able to start the drying process immediately and the water would have had time to get further into the phone.......
In cases like these, it's always best to let it dry for 'too' long than not long enough....
Sent from my rooted, debloated stocKK kn0x0 SM-G900F
Thanks. I let it dry for 15 hours, I guess it wasn't enough. Also yeah it took at least an hour for me to get the phone back to my apartment. The antenna seems to work fine but the hardware buttons are indeed screwed. I know I can use those on-screen hardware buttons if I toggle them somewhere from Xposed or an App or something. So not all is lost, but I'd really like my normal ones back. At this time I just guess that some water got into the bottom of the phone and shorted out the touch sensors or something. I wonder how much it would cost to get this repaired or if I could get away with having it replaced on warranty or something... Everything else on the phone seems to be fine. Screen, antenna, etc. it doesn't seem like any water got very far in.
Either way I am going to put it back in the rice/silica gel combo and see how that goes. I'll leave it in for 24 hours this time.
Okay so the capacitive buttons at the bottom (menu and back) are definitely broken from getting wet.
What chance do I have at returning the phone and just claiming that they just stopped working? Left the phone in rice and silica gel for what seems like forever and there doesn't seem to be any traces of moisture or water at all.
Worst case scenario Sammy sends the phone back and states that it was water damage and they won't fix it? Best case they fix it under warranty??
Highly unlikely it'll get fixed under warranty......
These phones have stickers placed 'strategically' inside them which change colour if they get wet.....Samsung will take one look at your phone and say.....yeah right......NO chance....
Sent from my rooted, debloated stocKK kn0x0 SM-G900F
Well I'm going to have a try at it, the white square that marks if it got wet down the bottom corner where the battery goes is completely white, and not red. Worst case they won't fix it for free. If it costs anything less than €100 to fix then I will get it fixed, otherwise I'll shop around and see if I can get a third party to fix it or sort out what my options are. I'm flashing it back to stock now and I'm going to clean the phone and then take it into the store and ask them to fix it.
Normally if they won't fix it under warranty they will send me a text message telling me how much it is going to cost to fix, and then if I want to pay. At the very least I should probably pay, as long as it isn't upwards of around €100 because it restores the resale value on my phone and I can make more than the amount back when I eventually sell it.
I really think Samdung should have put more thought into the bottom USB cover though. Mine and my friend's broke within about 2 months.
Anyway I'll post back on what happens later on.
If you can prove it drowned due to a faulty charger cover, you might have a case
I told the guy in the shop I bought it from what happened and he looked at it and said there is no sign of water damage. He said it should be repaired under warranty but not to 'quote' him on it happening. I'll report back in 2-3 weeks and say what happened.
I couldn't really complain about a 'faulty usb cover' when the whole damn thing fell off about 6 months ago.
I looked at a bunch of disassembly videos of the S5. Seems there are 3 main water damage stickers. 2 which are visible from the back. One behind the battery, one behind a little 'square' on the left-hand side of the phone. Both of mine were pure white. There's also another on the battery, except that mine didn't have a spot for it which was weird. The battery was a stock one I got from the same store.
That leaves 1 more which is in the middle of the phone behind the circuitry which I cannot see and I doubt very much that it is anything but pure white. So I think I have a good chance to have it replaced under warranty.
Also the bottom part of the phone's PCB is actually remove-and-replaceable. So if something there shorted out behind the capacitive buttons perhaps they will just throw that piece away and click in a new one.
Who knows.
Yeah, although this phone has ip67 protection, it doesnt do much with samsungs "engineering capabilities" - i have this phone too, and i can say, that this phone has at least 3 weak points, that makes ip67 to ip20 (first number is resistance to dust, second is resistance to water, higher is better) - so, the weak points are : 1) usb connection cover does not fully close, it is stuck out by like a 1-2mm, which i believe leaves some kind of space for water to flow in; 2) back cover does not fully stick to the back of the phone near the camera, you can press in that place to feel that there is empty space, which makes protection gum on back cover kind of useless, because it does not fully stick to the phone and will let water flow; 3) that corner of back cover, which was made to start removing back cover, does not fully stick to the phone, which leaves an empty space of about 1mm for the water to flow in. So to add everything up, even if s5 has ip67, i do not recommend testing it, because it only might work only with a new phone, but when you use your phone, some parts of phone gets out of the shape really fast, like usb connection cover, so it will decrease resistence to water a lot. Anyway, if you are above the water with your phone, i recommend doing good old trick, whick works with all phones - put your phone in a baloon or a condom - this protection will be 100 times better than anything that samsung will offer us in 1000 years.
I don't care if they tell me it is 100% waterproof, under 100 miles of water, for 100 years - I`ll still keep that theory for the day I accidentally drop it in a puddle - Im not going to purposely put any phone in water, no matter how 'safe' Im told it is
About a month ago, I knocked a pint of beer over my phone.......I had a moment when I started panicking about the phone......then I remembered IP67 and rinsed the phone off under the tap......then I started cursing myself for wasting a pint of beer........
Sent from my rooted, debloated stocKK kn0x0 SM-G900F
The outer area under the back cover is not sealed. May still contain some beer for emergency situations.
Lol.....that'd look really good wouldn't it?
Me walking down the street sucking my phone....
Sent from my rooted, debloated stocKK kn0x0 SM-G900F
I used the S5 plenty in the rain and I didn't worry putting it next to the sink or something. I don't think I ever actually fully wet it, but the screen did get covered in water at times in the rain. To me the IP67 rating was always something that meant the phone wasn't made of 'paper', in that it wouldn't be ruined in the rain, but I shouldn't exactly take a bath with it. I've read blogs etc. however that state that it is prone to some pretty nasty moisture damage if you take it into the shower or sauna with you. Though I suppose that is stating the obvious.
Point is, I think the water protection on the S5 is pretty garbage. On paper (no pun intended) it might look good that it is IP67, but let 1 drop into the bottom USB port with the cover off and you've lost both capacitive buttons as well as gained an issue that the phone constantly thinks that it is overheating after the screen turns off (funnily enough doesn't happen unless the screen goes black) and will try and reboot itself continuously. You can't even charge the phone because in a hilarious work of irony, it states that the battery is too cold!
Everything is only as strong as its weakest component and I found that usb cover to be about as weak as it gets. It only took 4 weeks for it to stop closing properly, and another 4 weeks for it to actually fall off... all just with regular use. Anyone is free to look around the web and see similar complaints of how cheap and flimsy the cover is. It would have made much more sense if it closed magnetically, or even if they had made the bottom cover replaceable so when they wore out, they could be replaced. To me it just feels like a typical scenario of Samdung trying to cover as many 'bases' as they can with regards to 'listed perks' without actually thinking about things from a long-term constructive or realistic point of view.
You can see from the S6 and the Note variants that they have abandoned further development towards water resistance and have saved it purely for their 'active' variants. I would have gotten one of those despite how ugly they are if they didn't come with a dumbed down CPU and Camera.
This will be my last Samsung phone anyway. I'll go the HTC or LG route after this.
The S5 is useless in the rain for me, a few drops on the screen and it thinks I'm pressing buttons, phone becomes self-aware and does what it wants until I turn the screen off and dry it, then it works until the next raindrop hits it
Lol.....as long as it doesn't turn into one of those nasty little decepticons out of Transformers you're fine.....
And the S5 will be my last Samsung device too.....not happy with certain aspects of the S6 that look certain to appear on further generations of Samsung devices in the future....
Sent from my rooted, debloated stocKK kn0x0 SM-G900F
Wouldn't surprise me if it did
Been a few times I've pulled it out of my pocket and it's been all set to call someone, just needed to hit the call button and I'd have the borrowers talking to me from my coat
I treat the ip67 rating like I treat the air bags in my car. It's nice to know is there in case of an accident but I'm not going out of my way to test it.
Tybalt said:
I treat the ip67 rating like I treat the air bags in my car. It's nice to know is there in case of an accident but I'm not going out of my way to test it.
Click to expand...
Click to collapse
This ^^
Safety net, not a feature
Hello,
My girlfriend has owned a Moto X Style for 3 months, which she was unfortunate to drop into the ground outside. It had the original bumper that came with the phone and a tempered glass screen protector on, so there were no visible damage to the phone. As it was slight rainy, the phone got a little wet and when she picked it up, there was already a little water behind the screen, and she turned it off and dried it off and let it sit in rice for about 19 hours to get the moist out. After 19 hours she tried to use it and it looked fine as all the water was gone, but about 1-1,5cm of the screen now does not register touch.
The phone was only on the ground about 20 seconds, so is it covered by the warranty?
The phone does have that nano-coating that is supposed to protect it from water spray.. I believe dropping your phone into the ground once is considered normal wear and tear, or am I wrong?
Hard telling what will happen, I have had zero luck with Moto warranty work. My wife was told 5 weeks for her phone to be replaced on a warranty claim and my moto 360 was denied warranty work for blue spots on the led. So, my guess is if none of the moisture detectors/stickers if it has them are smeared then you might do okay just telling them it stopped working. Don't tell them about the water or the drop. You can see what happens, but moto warranty center in U.S. is now being looked at for a class action lawsuit due to terrible warranty work. I am never buying moto again because of this.
Sent from my XT1575 using Tapatalk
Dropping, especially in water is not normal wear.
jabobo said:
Hello,
My girlfriend has owned a Moto X Style for 3 months, which she was unfortunate to drop into the ground outside. It had the original bumper that came with the phone and a tempered glass screen protector on, so there were no visible damage to the phone. As it was slight rainy, the phone got a little wet and when she picked it up, there was already a little water behind the screen, and she turned it off and dried it off and let it sit in rice for about 19 hours to get the moist out. After 19 hours she tried to use it and it looked fine as all the water was gone, but about 1-1,5cm of the screen now does not register touch.
The phone was only on the ground about 20 seconds, so is it covered by the warranty?
The phone does have that nano-coating that is supposed to protect it from water spray.. I believe dropping your phone into the ground once is considered normal wear and tear, or am I wrong?
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You can try. I've owned 2 moto x phones (1st gen and style) and both have been through far worse situations with no damage to screen. It looks like that fall must've damaged her screen somehow. I don't think this is covered under warranty.
No damage, as a result from water or drops, is covered under the standard warranty. If you have insurance, then you can file a claim. If you wish to try and do a warranty claim, be prepared for it to be denied should any evidence show water damage internally. State it quit working and leave it at that.
Sent from my XT1575 using XDA-Developers mobile app
From my MXPE's info booklet
Thank you all for answers. I have been in contact with Motorola customer service and the warranty does not cover it. They sent me details for a repair shop in my country.
My only chance now is my insurance, which takes for ever to process..
I am considering to buy a new screen + digitizer and change it myself as it does not cost too much and it is relatively easy. My only concern is that the phone stops working in the long haul because it is impossible to know how much was damaged by the water.. The phone is usable and is in use now, and the only problem is the touch still.. Is it worth a try?
If I send it in for repairs they may probably say it's unrepairable because I believe there are sensors in the phone that detect water damage, and I will have to pay for them to ship it back unrepaired...
If you have insurance on your phone you should read through it to see what is covered. Most cover water damage and cracked screens (lost/stolen usually not). If water damage is covered, most insurance companies will either give you a reconditioned model or in select few cases give money to replace it. If you are really lucky you will get a new one.
This is assuming you took out insurance specifically on your phone. If you are referring to homeowners or renters insurance, you will have to check your policy. Many cover the phone as a result of "acts of nature" or theft/robbery but may not cover accidents of your own doing.
Sent from my awesome phone!!!
Did it work?
I have similar issue and wondering if you replaced the front screen did it work?
jabobo said:
Thank you all for answers. I have been in contact with Motorola customer service and the warranty does not cover it. They sent me details for a repair shop in my country.
My only chance now is my insurance, which takes for ever to process..
I am considering to buy a new screen + digitizer and change it myself as it does not cost too much and it is relatively easy. My only concern is that the phone stops working in the long haul because it is impossible to know how much was damaged by the water.. The phone is usable and is in use now, and the only problem is the touch still.. Is it worth a try?
If I send it in for repairs they may probably say it's unrepairable because I believe there are sensors in the phone that detect water damage, and I will have to pay for them to ship it back unrepaired...
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I ended up buying a new screen with the frame and I changed it. It was pretty straightforward as I followed some youtube guides. Phone works perfectly now. I recommend that you buy the new screeen with the frame and everything because it's a real pain to change without the frame.