[Q] UK note 3 users. wifi problem with virgin media router - Galaxy Note 3 Q&A, Help & Troubleshooting

I sent my note 3 (sim free n9005) to repair one month ago because a sensor didn't work (another story). Now the sensor problem has been fixed. But there is another issue. The wifi keeps dropping. I mean wifi is completely turned off on my phone, then it tries to turn on, and off again... I have googled a while,it's not the wifi is slow, it's the wifi is completely turned off then it tries to turn it on, and keeps turning on and off. At first it happens occasionally and it can be turned on. Until several days ago, wifi could not be turned on at all. If I go into setting - connection - wifi, I will see it says 'turning on' but nothing happens. Reboot helps sometimes but the issue soon reappear. I did factory reset but no use. I would think it's the phone's problem. But When I go outside and test in public wifi (university wifi, MacDonald etc), it got no problem at all. So I began to think maybe there is something with the router. So I turned off my router, the wifi is turned on immediately and I can see all the wifi connections from my neighbours.
My router is virgin media netgear vmdg485 (100M fiber optical). I googled it, it seems specially made for Virgin media. It's a modem/router all-in-one device. Just wondering has anyone else got similar experience? B.T.W all other devices in my home connect to the wifi no problem at all. I think they may have upgraded my android software on the repair. I never had this problem before the repair. But android is the latest version (checked in settings). So I don't know what option I have on software side. Probably I need to try a new router?
And also I have tried everything I found on Internet (turn off switch network etc in advanced setting in wifi. turn off power saving for wifi, disable wifi direct/share, etc).

thotwielder said:
I sent my note 3 (sim free n9005) to repair one month ago because a sensor didn't work (another story). Now the sensor problem has been fixed. But there is another issue. The wifi keeps dropping. I mean wifi is completely turned off on my phone, then it tries to turn on, and off again... I have googled a while,it's not the wifi is slow, it's the wifi is completely turned off then it tries to turn it on, and keeps turning on and off. At first it happens occasionally and it can be turned on. Until several days ago, wifi could not be turned on at all. If I go into setting - connection - wifi, I will see it says 'turning on' but nothing happens. Reboot helps sometimes but the issue soon reappear. I did factory reset but no use. I would think it's the phone's problem. But When I go outside and test in public wifi (university wifi, MacDonald etc), it got no problem at all. So I began to think maybe there is something with the router. So I turned off my router, the wifi is turned on immediately and I can see all the wifi connections from my neighbours.
My router is virgin media netgear vmdg485 (100M fiber optical). I googled it, it seems specially made for Virgin media. It's a modem/router all-in-one device. Just wondering has anyone else got similar experience? B.T.W all other devices in my home connect to the wifi no problem at all. I think they may have upgraded my android software on the repair. I never had this problem before the repair. But android is the latest version (checked in settings). So I don't know what option I have on software side. Probably I need to try a new router?
And also I have tried everything I found on Internet (turn off switch network etc in advanced setting in wifi. turn off power saving for wifi, disable wifi direct/share, etc).
Click to expand...
Click to collapse
Hi,
I had a similar problem with my note and was advised to go into the wifi settings and deactivate "Scanning always available" and "Auto network switch".
I had this problem with a Virgin media router and where android was under the impression the connection was unstable it was deactivating the wifi to go back to the cellular.
This may be completely wrong but it solved it for me.
Hope this helps!

I had this issue and the only thing that solved it was a factory reset.

I had a similar problem with my Note 3 (SM-N9005) and Virgin Superhub 1
I hadn't previously noticed problems with wi fi at home when using different phones in the same location.
After much reading on support forum I concluded that many Superhub users believe the device is not very effective when operating as both a cable modem + wi fi router.
I opted for an expensive solution of buying a new wi fi router.
My Superhub now operates just as a cable modem and is connected via ethernet cable to the adjacent Asus RT-AC66U which does have the advantage of 802.11 ac.
Speed test result from Note 3 via wi fi setup described above.
http://www.speedtest.net/my-result/a/822449802
Sent from my SM-N9005 using XDA Free mobile app

Thanks paul, mine is super hub as well. I want to get a router to test, but worring if it doesn't solve the issue.

wow, that router is a lot of money, really hope it's not the router issue.

Related

WIFI issues

Hi Everyone,
I have a strange issue,
My wifi works, but today it won't recognize my work wifi even though it was connected to it on Friday.
I've tried everything I can think of to solve this issue, but the problem is only at work.
I just tried a free spot down the street and it connected to it no problem but it refuses to even acknowledge the fact that I have wifi at work...my laptop and and iphone are both connected, just the Nexus...
I've read os "similar" things happening to other people, but I would love to solve and know more about this if anyone has any info.
Thanks,
Lou
EDIT
I played around some more, and solved the problem.
I went to settings - wireless and networs - wifi settings - then the menu button, and went to advanced settings.
From here I went to regulatory domain and forced 14 channels and it seems to work now.
Hope this helps someone
L
Seems like they removed that option in the patch.
Cant find it anymore and my WiFi is not really working as it should any longer.. I get a connection speed of only 5mbps sitting very close to my AP. :-/
since update, my wifi is very fidgity. loses my house wifi all the time now. seems like every time the phone goes to sleep. my router is the schizz, so it shouldn't be because of lack of signal.

[Q] Problem with wifi Samsung Galaxy 5 (i5500)

Hi, I've some problem with wifi connections. I own a lynksis wag54g2 wifi router. I can establish a connection, but after some times (it's not standard, it may vary), my device disconnect from the router and it's not able to reconnect. All that i can do is plug off my router (i take off the ac adapter) and when it's up again my phone can connect. it's very frustating, but i don't know what to do? i've tried setting something in wifi preferences' on my phone but nothing change. i've also flashed my firmware to the new one, hoping that it could fix that problem, but it didn't. someone could help me?
you can update the firmware to a newer one. this would fix your problem.
forum.xda-developers.com/showthread.php?t=781149
Hello.
I have a problem with WIFI on Galaxy 5 (i5500)(Europa) too. They have already changed my phone with new one, but the issue remains. So, for the second time now, I was able to connect my phone to my router for the first time, but after the first interruption or disconnection of WIFI I could not access to wifi anymore.
When I enable wifi in the phone starts ''connecting'' but then reports ''interrupted'' eventhough the signal is recognised as strong.
Firmwire version is the latest available. Router is encrypted with WPA2. Also I can access to router with my HTC Tattoo (Click).
Does anyone know the solution?
I have a decision to make(today), becouse If there is no solution to this I will change to another phone as I still can (Galaxy Spica).
Advise please.
Thanks a lot
What router do you have? have you tried with any other wifi network? i said that because my have this problem only with my router, and not for example with my girlfriend's one.
I found a little fix for my router, linksys wag54g2: open up the config page (192.168.1.1), go for wireless tab, select protection page and click on save settings. that reload the router and my phone is able to connect again.
Hi.
Thanks for your advice. There is some problem with router.. When I restart router the wifi on the phone works until swiched off or interruption becouse being out of range. When I try to connect to wifi again does not work unless I restart router again. ..catchy.. Interfering with mobile connection also makes the drop of wireless connection on my computer, so I need to restart router. I don't know the permanent solution. If anyone has any idea how repair this forever please let me know.
Best,
Thanks
Hi,
Here is my problem with my wifi with the galaxy 550.
For security reasons, my wifi network can't be detected (invisible). If i want to connect a new device by wifi, I must first set my wifi visible and then register my device.
Then I set my wifi as invisible again and the device can connect automaticaly to my network without "seeing" my wifi network.
Problem is that once i set my wifi as invisible again, my galaxy fail to connect because the network is unvisible.
Is there anyway to fix this ?
I have just read similar post on another thread and replied find it here
I ahvent installed anything, perhaps its to do with the handset if its locked to a particular carrier? just a guess and a question...
cheers
helper
try to use static ip!!
CaptainTim said:
Hi,
Here is my problem with my wifi with the galaxy 550.
For security reasons, my wifi network can't be detected (invisible). If i want to connect a new device by wifi, I must first set my wifi visible and then register my device.
Then I set my wifi as invisible again and the device can connect automaticaly to my network without "seeing" my wifi network.
Problem is that once i set my wifi as invisible again, my galaxy fail to connect because the network is unvisible.
Is there anyway to fix this ?
Click to expand...
Click to collapse
I have an answer! Hope it works for you.
My provider gave me really easy solution for wifi connection not connecting even though it was my own network with all the right info. It worked great the first time, then for some reason the phone locked in the "off" position. So I removed the battery to reboot (later learned the right way by pushing the volume button on the left and the power button at the same time)
Anyway, try this....
turn phone off - remove battery - remove sim card - wait a few minutes - reassemble - then the network should log on with no problem.....Good luck!
HeiDuDer said:
try to use static ip!!
Click to expand...
Click to collapse
Didn't work :/
Super1285 said:
I have an answer! Hope it works for you.
My provider gave me really easy solution for wifi connection not connecting even though it was my own network with all the right info. It worked great the first time, then for some reason the phone locked in the "off" position. So I removed the battery to reboot (later learned the right way by pushing the volume button on the left and the power button at the same time)
Anyway, try this....
turn phone off - remove battery - remove sim card - wait a few minutes - reassemble - then the network should log on with no problem.....Good luck!
Click to expand...
Click to collapse
Didn't work neither.
I have same problem after upgrading to 2.3.5 Wi-Fi shown as it is Active, but it is turning off and on and scaning and off again all times
htc tattoo
hellllllllllllllllllllllllllllllllllllllllllllllll llllllllp hellllllllllllllllllllllllllllllp
heeeeeeeeeeelp
helppppppppppppppppppp
I have same problem after upgrading to 2.3.5 Wi-Fi shown as it is Active, but it is turning off and on and scaning and off again all times
I have same problem after upgrading to 2.3.5 Wi-Fi shown as it is Active, but it is turning off and on and scaning and off again all times>>>>>>>>>>>>>>

Wifi not working randomly

Hi,
I have a problem that my WiFi network disconnects and disappear from the list. Even if I search for network it will not show up.
It looks like a lot of the other WiFi networks around me is also missing when this is happening.
It will suddenly come back again and work as it should for several hours.
I have i locked to 2,4GHz, WiFi always on, scanning is on.
Had the same problem when I used Auto 2,4GHz/5GHz.
All other devices is working as they should. Have also reset the wireless router. (Netgear X4 R7500)
I have the same problem. When I turn the wifi off, and the back on again it discovers my router and connects.
Does anybody have a fix for this?
Same problem here. My 2,4ghz network sometimes just vanishes and shows up after a couple of minutes. And it just won't connect at all with my 5ghz network. My router is a D-link dir 868l. I'm on the latest firmware. My other devices all connect just fine, except for my 6p.
Updated to 6.0.1 and I have still problems. When I come back home, I need to turn off and on WiFi to reconnect. Wifi have not dropped since i updated to 6.0.1 yesterday.
Just curious
Who is your service provider? My girls 5x is connected to Sprint and she has no problems on my network. I have Tmobile on my 6p and it keeps dropping the wifi. Maybe its a Tmobile thing?
reset network config
I had the same problem and try to go to airplane mode on and off then even forget network and add back on. Work for a second and disconnected. So far this way work. Try this.
Got to Setting > Backup & reset > Network Settings reset
Hopefully this will work for you guys too.
Good luck! :good:
My brother has a Nexus 6p and the WiFi doesn't switch on at all after he updated to 6.0.1. I reflashed factory image of 6.0.1 again and it didn't work. I then flashed 6.0 but it still doesn't switch on. Any help?
bump
Anyone have a solution to this problem? I still have this big active, and have been using mobile data since.

Wifi on Lolipop 5.0 G870A will not connect

For the last week or two I have been unable to connect my phone to wifi networks.
At first the problem would be that I was getting disconnected from any wifi network I joined, now I can't connect at all.
The wifi networks page sometimes (not always) does not detect a strong network even if I am standing a few feet away and the phone has previously connected and other APs are connected and working like my pc
If I try to connect then I get the "Connecting" status followed by "Saved,secured"
I have searched the internet looking for a fix to this and tried wiping the cache partition, forgetting the network, airplane mode toggling on and off, apps that wipe the known network list and some others including lastly a factory reset on the phone but nothing seems to remedy the issue.
From the wifi router I have tried using an unencrypted (open) connection
Now I think I may also be having problems with the bluetooth connecting in the car but I haven't had a chance to really investigate that one yet and it may or may not be related to the last factory reset.
My phone is not rooted.
Build no. LRX21T.G870AUCU2B0F3
kernel3.4.0-4443965
[email protected]#1
Can anyone offer any assistance to my current issue ?
Alan
I have just confirmed that the Bluetooth in my car is not detecting my phone when it scans (the phone bt is switch on and the visible box being checked) so that's both radios with similar issues.
afcal72 said:
For the last week or two I have been unable to connect my phone to wifi networks.
At first the problem would be that I was getting disconnected from any wifi network I joined, now I can't connect at all.
The wifi networks page sometimes (not always) does not detect a strong network even if I am standing a few feet away and the phone has previously connected and other APs are connected and working like my pc
If I try to connect then I get the "Connecting" status followed by "Saved,secured"
I have searched the internet looking for a fix to this and tried wiping the cache partition, forgetting the network, airplane mode toggling on and off, apps that wipe the known network list and some others including lastly a factory reset on the phone but nothing seems to remedy the issue.
From the wifi router I have tried using an unencrypted (open) connection
Now I think I may also be having problems with the bluetooth connecting in the car but I haven't had a chance to really investigate that one yet and it may or may not be related to the last factory reset.
My phone is not rooted.
Build no. LRX21T.G870AUCU2B0F3
kernel3.4.0-4443965
[email protected]#1
Can anyone offer any assistance to my current issue ?
Alan
Click to expand...
Click to collapse
Im having same issue with wifi... sm-g900r4
I just stumbled on a clue, while using an app called 'wifi cleaner' there is a feature allowing you connect to wifi networks within the app. I type in the password, authenticating is shown on the screen followed by "incorrect password".
I know the password to be correct..
Mmm
stephenl80 said:
Im having same issue with wifi... sm-g900r4
Click to expand...
Click to collapse
I was wondering if you ever got this issue fixed?
I thought I had but the problem comes back in a different way.
Sometimes wifi connects but only connects at 5 mbps.
Now wifi will not turn on at all. ( radio button is greyed in settings)
I did find a thread on xda where some Motorola users were having the wifi off issue and it was due to a missing system file which could be replaced on a rooted device. However I don't have root on my s5 g870a and it's not likely I can get it.

Wifi data turns off when screen off // SM-G955U1 S8+

I'm here because I have exhausted all other options beside returning the phone. This thing disconnects from my work's WIFI when the screen is off, but it mantains connection on other WIFI's. This has not happened to me with many other phones I've had while working here, just this one. Phone mantains a connection to WIFI while screen is on, then it shuts off when screen is off. I come home, connect to my home's WIFI and alas, it works screen off. I go to Burger King, no problem. I go the mall, public WIFI, no problem.
I am the sysadmin at my work. What gives?
Already reset the phone, already called Samsung (told me to return it for another one)... I've checked various settings... just want to see if I missed something, because it all points to an issue with my work's WIFI, but why don't I have that issue with any other phone except this one?
I just checked with another person's phone, and it mantained connection screen off. I'm stumped.
8/11/17: Samsung tech indicated to wipe cache. Wiped cache / data, reconnected to wifi at home no problem screen off, came to work and screen off disconnects wifi. Used a Samsung Galaxy Express Prime with no SIM card connected to work's WIFI and no problem screen off, connects beautifully and streams no problem. S8+ screen off simply disconnects from this particular WIFI. Can't receive notifications on any app while connected to work's wifi - again, can connect screen off to other wifi's. I have this other phone that can connect to my work's wifi no problem (as well as others at my workplace). Any advice?
You have WiFi set to always on? or on while charging?
It could be the access point you use at work, an incompatibility with Samsungs Wifi sleep configuration
Hello, thanks for answering!
Well, it's set to always. I have a Samsung Galaxy Express Prime also, and it has absolutely no problem connecting to my work's many AP's and maintaining a connection (I'm currently using it with no SIM card).

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