S5 Quality Control - Galaxy S 5 Q&A, Help & Troubleshooting

How has everyone's experiences been with the quality control of there new device? My first S5 had a problem with the speaker and I just got it replaced on Tuesday. Tuesday night I realized that my new device has a small dent on the silver bezel and the home button is ever so slightly crooked!

yea the QA sucks
my first one had a dent in the camera bezel
2nd one, the flash, HR panel was completely crooked and it had dust under it
even my third and current one has a warped charging flap .....samsung QA is going to crap

Related

Discoloration

Have any of you experienced any discoloration on the soft "rubber" like portions of the G2? I'm always really careful with the phone, and it's in a leather case full-time. However, I just noticed that I've got a black mark on the bottom of my phone; looks like the finish is wearing off.
I started getting a black mark on mine (before I got my replacement). I attributed it to the black dye on the inside fabric from my Cellet holster. I could get it off either.
I have since gotten a replacement (for a different issue), applied a full body skin, and switched to a holster with a grey interior.
The soft molded plastic parts of my phone are turning a yellowish green. It is happening most around the volume rocker and power switch. There's a topic at the T-Mobile forums about this. One person posted pictures of their phone and it is really bad.
A lot of other G2 owners are reporting the same thing.
I remember a while back someone posted pics of their brand new replacement G2 next to their used G2 and a lot of people commented on the color difference, wondering if something changed between the newer models. But it looks like these phones discolor badly after a while.
This sucks.
I had returned a G2 that turned a little greenish on me. I think it happened when I placed My G2 on top of my hot computer. I would also keep it away from heat and harsh chemicals such as alcohol.
I received a replacement one, and I installed zagg full body invisible shield on it.
Hmm. I don't have mine in a case.. Its usually in my hand, my front pocket (alone) it sitting on my desk or a table. I've not noticed any color issues. Sounds like the cases are doing it. Planning on getting Invisible shield put on mine but wondering if it makes it harder to hold on to? Too slick? I like the kind rubbery feeling, makes it stick in my hand better.
Sent from my T-Mobile G2 using Tapatalk
The invisible shield fullbody has a glossy film. If your hands are oily it will feel a little slippery. The it covers the G2 about 95%. The only part uncovered is the gray area around the keyboard.
The screen protector included with the invisible shield is terrible. There are some indention marks on the film from coins and pens on my pocket. It is scratch proof but not wrinkle or dent proof. If viewed on an angle, It makes me want to rip off the screen protector. I prefer the kinda matte finish screen protector that you could get from tmobile.
In addition, I would also avoid the black rubber snap on case you get from tmobile. The back case is so thick that the opening for the camera act as a funnel for keys and coins. I had a nasty horizontal gash on my camera screen on my first G2.
Bishybob said:
The soft molded plastic parts of my phone are turning a yellowish green. It is happening most around the volume rocker and power switch. There's a topic at the T-Mobile forums about this. One person posted pictures of their phone and it is really bad.
A lot of other G2 owners are reporting the same thing.
I remember a while back someone posted pics of their brand new replacement G2 next to their used G2 and a lot of people commented on the color difference, wondering if something changed between the newer models. But it looks like these phones discolor badly after a while.
This sucks.
Click to expand...
Click to collapse
I was the one that posted those pictures.
Does any one know any way to go about getting a replacement, I was an early adopter and pre ordered mine on sept 27th... and received it October 1st. My remorse period has passed a while ago and anyway I only started noticing this problem after my remorse period ended.
My hinge is okay and the random reboots were solved with the update. There are really no complaints besides this ridiculous discoloration.
http://forums.t-mobile.com/t5/T-Mobile-G2/G2-Discoloration/m-p/523792#M17474
I've noticed with my friend's G2, I got mines a week later, put the full body sealth sheild on it and mines not wearing out but his looks lighter than mine. And also he doesn't seem to have the yellow spots next to his keyboard while I do. WTF?
For anyone experiencing this issue a fix:
Take some q-tips, a cap of bleach, and a cap of hydrogen peroxide.
Dip a q-tip in the bleach cap, and blot it on a napkin. Rub the q-tip on the discolored rubberized parts of the phone, and let it dry. Take another q-tip, and dip in the hydrogen peroxide, and blot on a napkin. Rub the q-tip on the discolored rubberized parts of the phone.
Rinse, and repeat the procedure above until you are satisfied with the result. You should begin to notice that the "rubberized" parts of the phone you are working with will feel more "rubbery" again, instead of smooth.
Buy yourself a case for your G2, a screen protector, and enjoy.

[Q] Screen affected by magnet?

I have magnetic flap case on my phone, which I've used for the last year. Even though the magnets are not supposed to affect the screen I have a crescent shaped mark on my screen right where the magnet is, and the mark is under the Zagg protector. It looks like a dark smudge though it's not real noticeable.
I think it's from the phone coming on while in the case. I bought the phone barely used a year ago and I inspected it closely then. I don't recall seeing this until recently.
Anyone seen such a thing happen?
It could be the magnet affecting the screen, or it could be the magnet and the button were making pressure on the screen. Try to not use that case for a while, it may go away.
(I remember those old TVs which used to have a purple smudge on them when you close a magnet)
Yes, I've got a new case coming. Until it gets here I'll put the phone in the present case backwards. Thanks!

Inner metal bezel scratched and huge gap

I just got my note 4 from t-mobile shipped yesterday oct 13. The pictures shows it all. Not only do i have a gap that is only at the top and right side of the phone (which i can live with), the top right hand corner shows that the inner bezel scratched possible from applying that screen. I can live with the gap but not those scratches as the white phone bezel make it more noticeable. Sucks to get the runt of the new note 4s...
i wouldn't call that a "huge" gap, you can probably just slip a piece of paper in, but not anything thicker, same info posted by androidauthority and unbox therapy. how did you scratch it with a SP anyway? glass SP?
It just seems like the paint that used on the metal came off in those spots. As for the gap, it's no bigger than any other note 4, but I do agree that dust and other particles will get stuck in there over time.
same small gap on my phone but then it disappeared after i put on a case. Even without the case it doesn't really bother me that much because i didn't even notice it
You can scratch it if your removing bubbles
I don't think you have a gap issue at all. I'd be a ticked about the scratches though.
Those aren't scratches. Those are the antennas
joe11784 said:
Those aren't scratches. Those are the antennas
Click to expand...
Click to collapse
trust me those are scratches from the paint peeling off the metal. Probably for poor installation.
This phone also had very loose volume rocker buttons.
Also the gap is way bigger than any of the 4 phones that shipped. ( had a total of 6 so...)
Ended up returning this one and one with a dead pixel/dust ball under the screen.
Got my two replacements from t-mobile. all is good.
Oh my bad. I was looking at the last picture you uploaded where it shows the cut out at the top left of the phone

How does your S6 edge look like after weeks of usage?

How does your S6 edge look like after weeks of usage? Does it have scratches or other sign of usage? Do you use it 'naked' or protected with a cover? Please post pics of your phone condition.
Thanks.
I bought my 2nd hand S6 Edge.
There are 2 tiny scratch on screen.
(The previous owner use it without screen protector and use with official clear cover case.)
I use it naked. Had a tiny scratch on the back, but I attached a d-brand back so no visible scratches anymore. The front and sides look like new. I git a few tiny scratches on the home button. They are only visible when the light hits it directly.
Sent from my SM-G925F using XDA Free mobile app
Mint condition, no scratches or scuffs, no case as i don't like them but i do have a dbrand skin as you can see ?
After months of usage, the only difference in appearance is the earpiece has superficial scratches. Also the screen protector has begun to peel off
I dropped my phone a few times already. I have this gel-like case (Ringke) and it's still scratchless. It dropped twice face down. But the Home button, geez. On the FIRST WEEk, yes, FIRST WEEK, it already accumulated a lot of scratches even though I wasn't a Home button guy even on previous phones.
After a couple of months of ownership with no case, I noticed a small scratch on the home button. There's also small scuffs on the edge all around the metal band. Overall, not bad
Unfortunately main looks like a tank that is because cannot stand the battery life of my phone so i decided to buy a this http://www.ebay.co.uk/itm/331562403221 . Now am relatively happy because it save my phone couple of times (landing on concrete)though no scratches what so ever.
home button scratches
Sent from my SM-G925I using Tapatalk
Phone is still Mint I used the all over clear skin from Skinomi and a Spigen tough case.
The clear skin still looks perfect the case has started to look a bit scuffed the rubber edge is OK it's the plastic back
Sent from my SM-G925F using Tapatalk
Mine is fine, had Ghost Armor installed the day I got it on both front and back and been switching between my puregear clear case and UAG frost case.
Iv had mine in a spigen neo hybrid case since the day it was released with screen protector back and front.
Only damage I have noticed is the fingerprint scanner has small scratches all over it and the flash cover next to the camera scratches very easily!!
I've had full screen protector on and nothing else and it's fine no marks at all I do use a pouch to carry it in, was thinking of getting dbrand skin for the rear but I love the gold/platinum
Sent from my SM-G925F using XDA Free mobile app
scratches on screen even though I've been super careful.
I've never had a phone that scratches this easily.
even with the faint scratches, one on birth front and rear glass, this has definitely held up much better than previous Corning Gorilla glass versions i've had from previous phones.
I went naked for the first week. both the screen protectors I tried later on annoyed me and so I ditched them. I went through several protectors for the rear and sides. here are how they have faired...
(Sent from another Galaxy via Tapatalk)
Well I would have posted about how my phone has held up, except I am on my 4th S6 Edge in 5 months. First one fell victim to a water/rain catastrophe, so did an insurance claim, second one had a wonky home button so did a warranty exchange, third one had a malfunctioning recent apps soft key so did a warranty exchange.
Between spending money on Skinomi skins for each and 2-3 hours setting up each phone, I am having the worst run with smartphones ever.
Mine has a nice, large shattered portion on the left of the screen, near the volume buttons. Also has a few other cracks... Love the phone nonetheless.
Faint scratches on the screen then dropped it landed on the corner lucky on a dent
After only four months of use, I had to send mine away for repair due to screen burnin. Worst screen burnin I have ever seen. Sorry, didn't take any pictures of it at the time to show now. Got it back now with a brand new screen.
Where was the burn in? I'm having it on the bar at the top of the screen where all the info is..my wife has it to with her edge
Sent from my SAMSUNG-SM-G925A using XDA Free mobile app

Quality problems with the plastic part between screen and chamfered edges

Hi,
I have my 6P now for two weeks, and for the looks I'm rocking it only with a screen protector and a white carbon dbrand skin.
So I am pretty careful with the phone.
The problem is that the phone already shows signs of wear, to be more specific:
It already has notches in the plastic between the screen and the camfered edges.
The plastic seems to be very soft. The only possible scenario where I can imagine to picked up the notches is while having it in a car holder(also made out of plastic).
Does anybody else has the same problem?
Can you post a picture of this issue?
wish i could help but like above pics would help as don't know what it could be. Been naked and then to dbrands and have no issues
I can confirm these issues. I'm on my 4th RMA because of this issue. My first device has a chip on the plastic piece by the power button, second device had what looked to be the mate finish wore off and a dead pixel on the display, the third device had the same thing and a strong pink hue on the bottom of the display, and now I'm waiting on my 4th RMA. By the way if this one is messed up I'm going to stick it out with my first device because the display on this device is perfect! You can also see a big difference in the display from the RMA units. The panel looks black when off like my GS6 but the RMA's I've had looked dark grey when off and not black. The plastic piece that sits between the display and metal seems to be an issue Google is tracking so hopefully it gets fixed. I have a white 64gb 6P if that helps. I did have pics of all the issues because I had to send them to Google for proof but I erased them. Sorry
Sent from my Nexus 6P using Tapatalk
brent4atchley said:
Hi,
I have my 6P now for two weeks, and for the looks I'm rocking it only with a screen protector and a white carbon dbrand skin.
So I am pretty careful with the phone.
The problem is that the phone already shows signs of wear, to be more specific:
It already has notches in the plastic between the screen and the camfered edges.
The plastic seems to be very soft. The only possible scenario where I can imagine to picked up the notches is while having it in a car holder(also made out of plastic).
Does anybody else has the same problem?
Click to expand...
Click to collapse
I have this issue with mine. That plastic strip that goes around the screen got rip or broke in my Nexus 6P is flimsy and is coming off. I had my phone from launch week 1. Does warranty cover this? Is some minimum but for my OCD this issue is killing me.
Sent from my Nexus 6P using Tapatalk
The plastic part on my phone came from Google with dents and scuffs in it.
I have this issue also.
The plastic is quite fragile. My damage was caused by the Google nexus 6P case...
Have pics but cant post em because first post.
The black rubber like piece between the glass and case is coming off on my Nexus 6P. I've had the phone in the Genuine Official Nexus 6P Leather Folio Case Flip Cover since almost day one, so I'm a bit surprised after about 2years of use Build Number N2G470.
My answer was simple to this. Wanted a black and silver nexus 6p and when I removed the back to change it I noticed how flimsy the plastic was and was dented and cracked in places. So I took a razor blade when the phone was back together and removed the plastic all from around the edges and it now looks slot better. I did try and buy a mid frame before doing this as my LCD was perfect. But couldn't find one. Much better look now and the phone now looks brand new again and my ocd is at bay. Lol.
Plastic Filler
DANIELWHITT said:
My answer was simple to this. Wanted a black and silver nexus 6p and when I removed the back to change it I noticed how flimsy the plastic was and was dented and cracked in places. So I took a razor blade when the phone was back together and removed the plastic all from around the edges and it now looks slot better. I did try and buy a mid frame before doing this as my LCD was perfect. But couldn't find one. Much better look now and the phone now looks brand new again and my ocd is at bay. Lol.
Click to expand...
Click to collapse
Doesn't that plastic filler strip (between glass and aluminum chassis) act as a retaining ring to hold in the glass? I have not taken my phone apart, but that thin black plastic piece has broken in several places (with sections missing). I assumed it acts like a snap ring in the groove to retain the glass screen. Am I wrong? Is it just a for aesthetic purposes?
Does anyone know if Google recognizes this as a defect and fixes it for free? Or.... can I remove the remaining pieces and use the phone without it?
It doesn't hold the screen in. It's designed to act as a buffer between the glass and the frame to help stop the glass crack or smash if you drop it. It's actually part of the mid frame attached to the glass. Mine did what yours did, hence when I put the new housing on, I trimmed it down with a razor blade level with the rear housing and it made it look so much better, while still doing good the job of helping stop the glass from cracking when dropped. To be honest, once a case was on the phone you couldn't tell anyway, also Google doesn't see it as a defect, just part of wear and tear. I tried a defect claim and they said no as it was damage I had caused, even though mine happened from taking it in and out of my spigen case on a few occasions. Hope that helps.
---------- Post added at 08:25 PM ---------- Previous post was at 08:23 PM ----------
Also, you need to slide a slim pry tool between that plastic and the metal frame to remove the back. It's not in a ridge its part of the midframe of the phone.

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