exchange email keeps freezing, white screen - Galaxy S 5 Q&A, Help & Troubleshooting

fyi, this is for my coworkers phone not mine
her exchange tkaes forever to load and when she rplies to emails its sluggish, sometimes she gets a white screen. any tips to speed it up? thanks!

Related

Native Email Program Issue

Hi All,
I have been experiencing poor battery life with my N1 - until I stumbled across the issue.
Now I am trying to figure out how to fix the issue.
Basically; I have 3 email accounts setup (1 push to corporate exchange and 2 pop3 accounts).
What I have noticed is that randomly the email accounts will fail to receive emails and when going into the email app the loading circle (or whatever it is called) just spins and spins indefintely. This obviously results in usage of the phone (i.e. not sleeping) and the phone heats up and battery goes down v.quickly.
Now, I know I have sufficient network coverage as I am able to surf and use other network required programs - so it does not appear to be due to not being able to get a data connection.
Has anyone come across this issue before?
yeah I have this issue too... its pretty annoying.
Ok thats comforting...sort of. Atleast it is not specific to me then. Sounds like a bug?
What do you do about it?
i have a similar issue...my pop mail...just wont receive email...it looks, and stops...but no email...its not draining my batt btw
Slightly different in that mine looks and looks and looks and just keeps doing so - until it has drained by battery as best it can. Most of the time I have realised as the phone gets hot due to not sleeping. So I can kill it off.
Quite annoying however. As email is fundamental program with these types of phones.
Is there somewhere on Googles site where we I can inform them of this issue?

[Q] Random Lockups after Voicemail fix

So I have been having issues with my voice mail over the past week. Sometimes it would work sometimes it would tell me I didn't have a mailbox on the server.
Today I called t-mobile and they went through all their steps to fix it. My voice mail started working again but now anytime I have any notification icon pop-up (text message, email, missed call) my phone lags really bad and about every minute does some sort of weird half reboot. Screen goes black, has to reload lock screen and all widgets just like when the phone first boots. I was wondering if anyone else had seen or heard of anything like this.
I am on stock JI6 firmware, stock kernel, with the four lock-screen mod, and the circular battery mod. I have not had a problem with either mod for the three weeks I have been running them. T-Mobile rep told me to factory reset my phone which worked for about 10 minutes then gave me the same problem again.
Any help would be much appreciated, I don't really want to go through the process of flashing with odin and setting up my phone another time.

Stock email app completely stopped working

Running stock DK28 with no real problems till now, as of yesterday none of my accounts (gmail, hotmail, yahoo) will send or receive messages in the Email app. The Gmail app still works fine and obviously the webmail in the browser works - but the email app just doesn't do anything. When I set it to sync it just spins forever and sent messages stay in the Outbox indefinitely.
Any idea why this may be happening? I've been running DK28 for about a month and never had the problem before.
Me too!
Odined my phone last week back to DI18 and everything was going fine until monday when I noticed that my email wouldn't sync anymore when I told it do. Even setting it back to automatic, it still wouldn't sync. Another odd thing I noticed was that the screen orientation would get stock and not respond.
I dont know what caused your problems but considering that I didnt have these problems before I blame it on me and my apparent lack of flashing my phone properly lol. So tonight I'm going to flash again and be a little more meticulous
I suggest you do the same.

Notifications showing only after I open apps

So I thought it was a google thing since my hangouts/talk msgs and gmail email have been recently slow or nonexistant but I've noticed it with other apps. This has been going on for a week or so. IM repies, email, score notifications often don't show until I open the app or refresh(gmail). Thing is...it's very random. Sometimes they all seem to be on time. Other times, not. It's very random.
They can show in my notification bar on time, minutes late or hours late and, again, sometimes not until I open the app. I've noticed it much more this weekend when I've mostly been on wifi but emails and such will show on my laptop(running off same wifi) yet may or may not push to the phone as stated previously.
Any ideas?

Syncing WOES

Alright. My phone is having a huge problem syncing. First I noticed it with Gmail. I can tell how instant I am getting emails because I am sitting here at work on my PC. I can send an email from where ever (in this case my outlook work address), send it...see the email pop up on my screen in the Gmail internet tab. Here is the thing. It takes anywhere from 1-20 mins for the email to finally get to my phone. It is SO random. Sometimes if I pick my phone up and turn the screen on, it pushes through alittle faster. I have tried everything (I think) the last two days. Obviously all my settings are correct. AutoSync, the Sync settings in the gmail itself.
To see if it was just gmail, I put my work email on the phone to see how that works. It's EXACTLY the same. Sporadic syncing. I then tried cloudmagic email app which people rave about. Same thing.
What gives? I've about had it with this phone. I even tried a factory reset this morning. Still have the issue. I'm thinking of taking the phone back honestly. Could this be a hardware thing to do with connection? I've tried all of this with strong wifi on, and with perfect 4G signal. Any ideas would be GREATLY appreciated.
Thanks
Nobody here has ANY idea what could be going on with my phone? I thought I fixed it and had it narrowed down to the WiFi st work but I just tried it again and it took 6 minutes for it to show up on my phone. If the phone is awake, it seems to be faster. Does this sound like it could be a hardware issue? Should I take this phone back? I already did a factory reset ect. Someone please help!!

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