Felt a funny smell, like copper melting. Some smoke was coming out of the charge port so I withdrew the cable and the plastic around the connector had partly melted and there were burn marks on the metal parts. Hopefully it is only the cable, my guess is that years of packing and unpacking finally broke the cable and caused a short. With luck I might just need to replace the cable and the charge port will still be ok.
Sent from my SC-01F using Tapatalk
Typically the issue on our phones is that the magnetic port pulls out after a lot of use. I had this and I superglued that sucker back in. Now, I have a whole new issue. One of the little nubs with the metal contact completely came off! I seriously have no idea how they could have happened. It's hard to describe but I'll take a picture when I can to show this. The annoying thing is that I superglued this one in very well. I would have to seriously risk breaking more things to pry this one off to replace it! Despite no update to marshmallow (D6616) and these crazy build issues I still don't see a compelling new phone to replace this one -_-.
Pics. Initially, the little metal circle was gone. I scraped away the rest of the little black circle to expose the little bit of metal that is still sticking out. I can still use the magnetic charging port as long as I carefully attach it in a way that the little metal piece makes contact with the charger.
Please make a photo of your magnetic cable connector too
When the microphone of my z3 broke, the service changed all the frame of my mobile.
i was so happy, my old magnetic charging port was very worn out (almost like your picture)
I blame users using cheap magnetic cables bought from ebay and amazon because of this. Magnets can be super strong, strong, medium, and weak. Mine has been fine since owning the phone Dec 2014. I use the Sony magnetic dock and always charge on it. The only problem I have is that it needs a backbone to charge because DUE TO MY FAULT, when the phone dropped, it bent the trim area of the magnetic port.
People always need to point fingers at everyone besides themselves.
lvlonkey said:
Pics. Initially, the little metal circle was gone. I scraped away the rest of the little black circle to expose the little bit of metal that is still sticking out. I can still use the magnetic charging port as long as I carefully attach it in a way that the little metal piece makes contact with the charger.
Click to expand...
Click to collapse
By the condition of your phone from the pics you posted I'm not surprised. I have 2 magnetic chargers and non have this issue. The magnets are relatively weak - just strong enough to hold the cable to th phone while moving it around - and I've not experienced any issues although my charging port doesn't look near as haggard as the ops.
Sent from my D6603 using Tapatalk
I use the magnector connector which is what initially caused my magnetic port to pull out. My magnetic port looks all jacked up because I superglued the port back in but got messy with the glue and had to scrape some off. Anyways despite how messed up my magnetic port looks, the rest of my phone is actually pretty much in new condition. I have had it in a case all its life and a glass screen protector.
As far as the S7 edge goes with IP68,
I can honestly say my S7 Edge has never been submerged in water or been dropped and is in extremely good condition. Even the liquid damage indicator symbol is in perfect condition and shows no sign of water which Samsung had advised me.
Today I got an update from Samsung saying I have to pay £200 for them to fix the charging port on my device because the warranty had been voided due to moisture on the charging port or USB cable whilst the phone had been plugged in which has caused the charging port to "short out".
Even if the phone had been submerged in water ect then shouldn't the following be amended:
Samsung advertise the S7 Edge massively on the water resistant feature, IP68 the highest rating possible for water resistance
The phone has a moisture detector feature that detects water whilst charged in and advises you
I am quite shocked to be honest I have looked after this phone never installed a custom ROM , dropped , or submerged in water. (maybe a little bit of rain) but surely that can not void the warranty on a device heavily advertised as IP68 and water resistant?
Does anybody agree with Samsung decision here? , I have attached some picture of the Charging Port sent across from the engineer
Once the engineer inspected the unit they noted that the USB connector is contaminated with dirt and dust, as well as a visible green liquid residue. The liquid contamination may have been transferred from the charging cable, which is not waterproof, however the cable wasn't present for inspection.
The engineer has concluded that a short circuit may be caused by liquid contamination in the USB cable. This would result in the reported issues with charging.
In situations where evidence of liquid ingress and/or physical damage is found, this invalidates the terms and conditions of the Samsung Warranty supplied with the unit as this is not a manufacturing/component failure.
Does anybody know if a wireless charging pad would work on device if the USB connecter doesn't work?
Regards Craig
Just to point out some misconception
-IP68 isn't the highest water resistant. IP68 certified device can easily fail IP65 test.
IP68 also doesn't protect the phone against water vapour/gas. which mean very humid weather (ex.rainny day) can also damage your phone.
-S7 doesn't have moisture detector but have "short circuit" detector. So it doesn't have to be water that trigger the moisture warning. Yup, dust and dirt can.
Sent from my SM-G935F using Tapatalk
The sticker by the sim card tray is white with red x's on and the water indicator on top of the loud speaker inside the phone is also white with red x's on , this phone has never been in contacted with water as long as I've had it and these stickers prove that.. If Samsung advertise something as IP68, I expect it can handle being submerged in water yet alone heavy rain. This is what you are paying for as advertised by Samsung.
Samsung believe the "short" has been triggered by water as a result why the greenish stuff is their in charging port.
I do stand corrected the Galaxy S7 edge doesn't have a moisture detector , however it does monitor the current coming from the port (which is used for other tasks, such as maintaining optimal charge from the wall) and will lock things down if anything untoward, like H2O
"The device will protect itself, so if it was to detect something wrong with the amount of current running to it, it wouldn't charge and will warn you,"
Either way I think Samsung shouldn't be asking for £200 to fix my device .
duffy1807 said:
As far as the S7 edge goes with IP68,
I can honestly say my S7 Edge has never been submerged in water or been dropped and is in extremely good condition. Even the liquid damage indicator symbol is in perfect condition and shows no sign of water which Samsung had advised me.
Today I got an update from Samsung saying I have to pay £200 for them to fix the charging port on my device because the warranty had been voided due to moisture on the charging port or USB cable whilst the phone had been plugged in which has caused the charging port to "short out".
Even if the phone had been submerged in water ect then shouldn't the following be amended:
Samsung advertise the S7 Edge massively on the water resistant feature, IP68 the highest rating possible for water resistance
The phone has a moisture detector feature that detects water whilst charged in and advises you
I am quite shocked to be honest I have looked after this phone never installed a custom ROM , dropped , or submerged in water. (maybe a little bit of rain) but surely that can not void the warranty on a device heavily advertised as IP68 and water resistant?
Does anybody agree with Samsung decision here? , I have attached some picture of the Charging Port sent across from the engineer
Once the engineer inspected the unit they noted that the USB connector is contaminated with dirt and dust, as well as a visible green liquid residue. The liquid contamination may have been transferred from the charging cable, which is not waterproof, however the cable wasn't present for inspection.
The engineer has concluded that a short circuit may be caused by liquid contamination in the USB cable. This would result in the reported issues with charging.
In situations where evidence of liquid ingress and/or physical damage is found, this invalidates the terms and conditions of the Samsung Warranty supplied with the unit as this is not a manufacturing/component failure.
Does anybody know if a wireless charging pad would work on device if the USB connecter doesn't work?
Regards Craig
Click to expand...
Click to collapse
yes, wireless charging will work, if the usb connector does not work.
but you need to fix the usb port as any issues with your rom can only be fixed through the usb port.
there are some issues that can be fixed through internet only if you can access the internet through your phone.
duffy1807 said:
The sticker by the sim card tray is white with red x's on and the water indicator on top of the loud speaker inside the phone is also white with red x's on , this phone has never been in contacted with water as long as I've had it and these stickers prove that.. If Samsung advertise something as IP68, I expect it can handle being submerged in water yet alone heavy rain. This is what you are paying for as advertised by Samsung.
Samsung believe the "short" has been triggered by water as a result why the greenish stuff is their in charging port.
I do stand corrected the Galaxy S7 edge doesn't have a moisture detector , however it does monitor the current coming from the port (which is used for other tasks, such as maintaining optimal charge from the wall) and will lock things down if anything untoward, like H2O
"The device will protect itself, so if it was to detect something wrong with the amount of current running to it, it wouldn't charge and will warn you,"
Either way I think Samsung shouldn't be asking for £200 to fix my device .
Click to expand...
Click to collapse
Red X's mean it has been in contact with water. Otherwise the stickers would be all white. Samsung does not cover water damage. Therefore, if the stickers have red x's then Samsung could claim that any damage was caused by water. There's really nothing you can do unfortunately.
Hate to say it, but for someone who says they looked after their phone and never put it near water, that sure looks grim and water damaged imo.
Sent from my SM-G935F using XDA-Developers Legacy app
I also agree that the charging port does look grim its the only thing on phone but if anything I think it looks more like dust. the actual phone is fine as agreed by engineers. I still feel Samsung should fix the phone under warranty due to these too point.
1 . The Samsung Galaxy S7 Edge is advertised in and I quote "you can run in the rain and play in the mud, spill on it, splash it, dunk it, then wipe it off and keep going. The IP68 dust- and water-resistance Ingress Protection rating means your device is completely protected against dust, and it is water-resistant in up to 5 feet of water for up to 30 minutes" - REF : http://www.samsung.com/us/support/answer/ANS00047867/
2. Samsung also advertise the S7 and S7 Edge having a feature that monitors the current coming from the charging port and will LOCK the device when something has been detected in the charging port for example water. The device should protect itself, so if it was to detect something wrong with the amount of current running to it and when it does, it should stop charging and make the user aware of this and says something like Moisture detected. THEREFORE at no point my phone should have been allowed to take a charge that is over the allowed current which has caused the shortage and if indeed the engineer's report is correct regarding moisture / liquid contamination as a result of charging the phone it has now shorted the charging port and Samsung should not have voided the warranty due this.
Here is the response Samsung issued me.
Further to our telephone conversation today regarding the recent inspection carried out on your Samsung Galaxy S7 Edge.
I can confirm that our engineer has determined that the issues you have experienced with your phone are not due to a manufacturing fault. Instead, our engineer has concluded the cause to be liquid damage. Our engineer has stated that short circuit during charge may be caused by liquid contamination in the USB cable.
The first observation of our engineer was that the device is in worn condition. No cracks on the LCD or back glass were visible. No physical or liquid damage to the device was detected. The LDI is not activated on your IP68 rated device. The USB connector is contaminated with dirt and dust and green liquid residue is also visible. Liquid contamination may be transferred from charging cable. The cable is not waterproof.
At no time has anyone from the Product Liaison Team agreed to repair your phone as a one time warranty exception. I do apologise if you were incorrectly led to belive this to be the case. The one time warranty exception covered only the free of charge inspection.
Regretably, your phone has been deemed out of warranty for the reasons outlined above and, as such, any repair you consent to would be chargeable. Please let me know if you would like me to contact Anovo to arrange for them to provide you with a quotation for a repair. Alternatively should you so wish, I can instruct Anovo to return your phone unrepaired.
duffy1807 said:
I also agree that the charging port does look grim its the only thing on phone but if anything I think it looks more like dust. the actual phone is fine as agreed by engineers. I still feel Samsung should fix the phone under warranty due to these too point.
1 . The Samsung Galaxy S7 Edge is advertised in and I quote "you can run in the rain and play in the mud, spill on it, splash it, dunk it, then wipe it off and keep going. The IP68 dust- and water-resistance Ingress Protection rating means your device is completely protected against dust, and it is water-resistant in up to 5 feet of water for up to 30 minutes" - REF : http://www.samsung.com/us/support/answer/ANS00047867/
2. Samsung also advertise the S7 and S7 Edge having a feature that monitors the current coming from the charging port and will LOCK the device when something has been detected in the charging port for example water. The device should protect itself, so if it was to detect something wrong with the amount of current running to it and when it does, it should stop charging and make the user aware of this and says something like Moisture detected. THEREFORE at no point my phone should have been allowed to take a charge that is over the allowed current which has caused the shortage and if indeed the engineer's report is correct regarding moisture / liquid contamination as a result of charging the phone it has now shorted the charging port and Samsung should not have voided the warranty due this.
Here is the response Samsung issued me.
Further to our telephone conversation today regarding the recent inspection carried out on your Samsung Galaxy S7 Edge.
I can confirm that our engineer has determined that the issues you have experienced with your phone are not due to a manufacturing fault. Instead, our engineer has concluded the cause to be liquid damage. Our engineer has stated that short circuit during charge may be caused by liquid contamination in the USB cable.
The first observation of our engineer was that the device is in worn condition. No cracks on the LCD or back glass were visible. No physical or liquid damage to the device was detected. The LDI is not activated on your IP68 rated device. The USB connector is contaminated with dirt and dust and green liquid residue is also visible. Liquid contamination may be transferred from charging cable. The cable is not waterproof.
At no time has anyone from the Product Liaison Team agreed to repair your phone as a one time warranty exception. I do apologise if you were incorrectly led to belive this to be the case. The one time warranty exception covered only the free of charge inspection.
Regretably, your phone has been deemed out of warranty for the reasons outlined above and, as such, any repair you consent to would be chargeable. Please let me know if you would like me to contact Anovo to arrange for them to provide you with a quotation for a repair. Alternatively should you so wish, I can instruct Anovo to return your phone unrepaired.
Click to expand...
Click to collapse
Personally I would send it back to them again and threaten court action based on false advertising, they advertise this phone as a guy dropping it in a sink full of water and still working fine, (I guess when he dropped it in the sink, some higher force of power stopped any water getting in the charging port), so is it water proof or not samsung or is it going to blow up when I get a single drop of rain water in the charging port whilst running for the bus with the phone in my hand.
https://www.youtube.com/watch?v=E__fCHZkjKg
https://www.youtube.com/watch?v=MKJ3LexzDYk#t=27.2963125
Its considered in the UK as false advertising and looked down on a fair bit, Samsung wouldnt stand a chance.
It clearly states water resistant... i.e splash proof... not water proof.
Same issue
duffy1807 said:
As far as the S7 edge goes with IP68,
I can honestly say my S7 Edge has never been submerged in water or been dropped and is in extremely good condition. Even the liquid damage indicator symbol is in perfect condition and shows no sign of water which Samsung had advised me.
Today I got an update from Samsung saying I have to pay £200 for them to fix the charging port on my device because the warranty had been voided due to moisture on the charging port or USB cable whilst the phone had been plugged in which has caused the charging port to "short out".
Even if the phone had been submerged in water ect then shouldn't the following be amended:
Samsung advertise the S7 Edge massively on the water resistant feature, IP68 the highest rating possible for water resistance
The phone has a moisture detector feature that detects water whilst charged in and advises you
I am quite shocked to be honest I have looked after this phone never installed a custom ROM , dropped , or submerged in water. (maybe a little bit of rain) but surely that can not void the warranty on a device heavily advertised as IP68 and water resistant?
Does anybody agree with Samsung decision here? , I have attached some picture of the Charging Port sent across from the engineer
Once the engineer inspected the unit they noted that the USB connector is contaminated with dirt and dust, as well as a visible green liquid residue. The liquid contamination may have been transferred from the charging cable, which is not waterproof, however the cable wasn't present for inspection.
The engineer has concluded that a short circuit may be caused by liquid contamination in the USB cable. This would result in the reported issues with charging.
In situations where evidence of liquid ingress and/or physical damage is found, this invalidates the terms and conditions of the Samsung Warranty supplied with the unit as this is not a manufacturing/component failure.
Does anybody know if a wireless charging pad would work on device if the USB connecter doesn't work?
Regards Craig
Click to expand...
Click to collapse
i have had the exact same issue when an object got stuck within my headphone jack. The customer service lady said it would be free when in fact they sent me a bill. I talked for hours and eventually got the charges revoked, make sure to speak up and don't force yourself to pay those prices.
So I have been using the phone for 2 months now and charging everyday with the original cable. The metal surrounding the charging port has few scratches with the paint chipped away. I always made sure to insert the type c head slowly and carefully.
I just wished zte would have put a plastic gasket fitting into the charging port like the nexus 6p. https://cdn2.pcadvisor.co.uk/cmsdata/reviews/3626455/google_nexus_6p-1236.jpg
I was wondering how everyone charging port looks like after few months of usage.
I will update with pics of my charging port when I get a camera.
edit http://i.imgur.com/0avTbrz.jpg the lower right side has scratches
My port looks like day one to be honest.
Why would it scratch if you insert the cable "slowly and carefully"?
I got scratches trying to put it in a VR headset. Other than than no scratches anywhere else but charging port.
Hi there.
A few months ago I dropped my refurbed, less than 2 month old, N4 on a chair leg and the housing around the charger port broke. I was told the motherboard was screwed, hence why the charge wasn't lasting. I decided the phone was too good to get rid of so I kept with it. The other day the official charger lead cable charger USB plug snapped. I put it down to being squashed by a chair. However, another cable did the exact same thing (and wasn't squashed by a chair). Could it be as a result of going into this bent housing? What is the solution.
Thanks
A bit difficult to ascertain what's actually going on without something to look at.. Would you mind posting a few pics of the housing around the charging port and the snapped cables.
On a lighter note, Looks like your N4 doesn't quite like being around furniture (chairs, specifically )