So I somehow managed to break my camera glass. I think it was me, more than the glass, that was shattered on realizing what I had done.
Now I'm wondering, what should I do? Can I send it to a service center for repair? Can it somehow be covered under warranty? (I really doubt it). Is it user replaceable?
Any suggestion is warmly welcomed.
Thanks in advance.
Hubriss said:
So I somehow managed to break my camera glass. I think it was me, more than the glass, that was shattered on realizing what I had done.
Now I'm wondering, what should I do? Can I send it to a service center for repair? Can it somehow be covered under warranty? (I really doubt it). Is it user replaceable?
Any suggestion is warmly welcomed.
Thanks in advance.
Click to expand...
Click to collapse
I think only service center will repair and they are gonna charge you definitely. and im sure its gonna take long time because i dont think every service center have all parts of our phone
Related
Hello everyone
this is my maiden voyage into this forum having lurked for a while since i got my HD2...
Please stick with me,
I have uncovered some grossly outrageous prices from 2 of the leading hd2 repair teams on the internet in the U.K.......
read on .....
well,
The day i decide to step foot into primark, i drop my hd2 and it drops less than a meter from my hand and catches the corners and shatters the glass screen....
after a slightly delirious 20 minutes of laughing i tried to use my phone.
unbelievably it worked absolutely fine! albeit with cracked glass and fine shards of glass sticking into my fingers....
so i immediately set about trying to find out where i could get it fixed online.
The first stop was TurnOnYourMobile.co.uk who quoted me just over £200 to have the screen replaced. They offered a "We'll beat the Price of our competitors" thing, and so i looked elsewhere .
Hence, next stop, Undercutter.co.uk...
According to the very difficult to use website, it would cost me £85! bargain i thought...
so i went back to TOYM to see if they could do a price match?
the answer was no....
oddly, it seemed that Mark at TOYM used to do the repairs for Undercutter and believed that Simon at Undercutter was confusing the Touch HD with the HD2 and that his quote was incorrect.
Back to Undercutter and when i emailed directly to Simon i was quoted £115 plus £8.50! still less than TOYM but a little bit more than undercutters own website stated! not a good sign!
So i did my own survey of prices of the HTC HD2 screen Glass Screen Digitizer.....
to find that the screen alone ranges from £23.50:gultek.eu/htc-hd2-digitizer.html
to £44.95 mobilefun.co.uk/htc-hd2-replacement-lcd-p23948.htm
I emailed Simon at Undercutter about this!
The fact that the screens were available for Under £50 and yet he was charging nearly £70 on top of that to spend less than 20 minutes replacing the screen..... a Whopping rate of nearly £70 an hour for the repair....
Absolutely extortionate.....
after sending my findings to Simon he sent me an email back saying
"We are not going to justify our repair prices and service further, but if you would like to use our services, please let us know."
so my advice to anyone getting a screen repair is, unless you can afford the extortionate prices, see if you can get it repaired on your insurance, and if that takes too long, try and fix it yourself.....
After my findings, I am tempted to buy a screen and repair it myself.....
But i need your advice.... Is the anyone out there who can fix my phone for a lot cheaper and at a resonable rate???
and If i am to repair it myself, Any tips or instructions on hopw to do it???
Many MAny thanks to you
and thank you for reading.
Darren
___________________________________
please someone... please say something..... come out from the shadows... have a view....
Darren
i think its ok for ppl to ask that much money for it from what i have seen its verry difficult to do.
you have to think for yourself. if you do it yourself and you destroy your phone. what will it cost you? is that risk really worth saving a relative small amount of money?
in my opinion its not.
Hello
I had my screen replaced by HTC in the UK and they charged me £79 +VAT so I would say your being well ripped off mate.
Marshall1975, who did you get yours fixed by? and did they replace it with the glass screen as opposed to a platic alternative i've been hearing about? and was it just the glass that was replaced or the LCD digitizer too?
I have a feeling it's just my glass that needs replacing not the bit underneath it.
jamieeeee, I don't think it's reasonable for people to make that much money out of customers at all, just my view but to make such a big profit out of one customer is shocking.
The reason i've posted my findings is to highlight the nature of people preying on a niche market such as us. HD2 is still fairly uncommon and these companies are making a killing bacause we are a niche market... i think it's dispicable...
Marshall, I haven't got mine fixed yet;. i'm doing my research good and proper first before i go for it....
Thank you so much
Darren
seeksol said:
to find that the screen alone ranges from £23.50:gultek.eu/htc-hd2-digitizer.html
Darren
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Click to collapse
that is just the plastic digitizer that reads your finger, not the glass.
also, the second link is for the lcd screen not necessarily the glass. (I think im correct in saying it is a three piecesetup, lcd - glass -digitize ((or lcd digitizer glass))
Thanks for the Info SamSamuel...
so can i assume then, that as it's just the glass that is broken that , that is all i need to replace?
My phone still works brilliantly and no touch problems at all other than tiny bits of glass...
does anyone know How crucial it is after a drop to replace the whole lot? as SamSamuel suggested, the 3 parts that make up the screen?
Simon from UnderCutter didn't appear to say that the screens i listed were incorrect? who knows. Does anyone here have more detailed information to what is on there on the market.
Surely these screens must be Official as they are HTC branded?
below another os Simons gems in repsonse to my findings of screens at a lower price.....
If you have the skills to replace the screen yourself then please have a go at buying and fitting. Some cheaper parts don’t work or last very long, so there are cheaper ones out there but don’t hold your breath for a great product.
Also Just wondered if anyone knew of the whereabouts of the video tutorial on how to replace the screen???
and £79 wow, i can't beat that, Where did you get it done Marshall?
darren
seeksol said:
Also Just wondered if anyone knew of the whereabouts of the video tutorial on how to replace the screen???
and £79 wow, i can't beat that, Where did you get it done Marshall?
darren
Click to expand...
Click to collapse
the videos are here
but its verry hard to seperate those 2 things..
hmmmm taking the whole of the screen looks fairly simple in the video! but i'm sure there has to be more to it because of all the separate components that make up the screen....
still wiatin got hear from Marshall1975 to see where he got his done.....
Have you contacted your network to see how much they can do the repair for?
seeksol said:
hmmmm taking the whole of the screen looks fairly simple in the video! but i'm sure there has to be more to it because of all the separate components that make up the screen....
still wiatin got hear from Marshall1975 to see where he got his done.....
Click to expand...
Click to collapse
I believe he stated in his post it was directly with HTC in the UK.
Why not plump for HTC. Save the hassle of DIY and its cheaper than the other quotes you have?
When its all fixed, work out how much insurance would cost per year balanced against dropping it, smashing it and repeating the whole process again......
Aha
must've not seen that through my cracked screen!
I have contacted HTC to eagerly await their response which i will post here!
Darren
kbm said:
Why not plump for HTC. Save the hassle of DIY and its cheaper than the other quotes you have?
When its all fixed, work out how much insurance would cost per year balanced against dropping it, smashing it and repeating the whole process again......
Click to expand...
Click to collapse
Oh I am SERIously getting insurance after this!
I also asked HTC about extending the Warranty.... will wait to hear back...
Darren
_______________________________________
I have been having these random reboots for a long time with my WM 6.5, even before using Android and I decided to finally send it to repair since it's under warranty after resetting it. But here's the thing, unrelated to these symptoms, the phone dropped once and the digitizer cracked. Not so bad, it's just one line in he middle and you can hardly see it if you look at a certain angle, otherwise the touch and lcd react fine. I am afraid the repair team will try to blame the random reboots on the crack. How do you think I should approach them with this as I know they can find any excuse to make me pay. I haven't told them about the crack yet, during the phone support the tech guy noted Booting Failure (sometimes it fails to boot up even and have to remove battery for 10min) in the description. The pick up is next week.
they are twats mate, ive had so much trouble with them ,4 weeks with my phone coz they want me to pay for a screen fault. Only thing you can try is say it got damaged on the way to them, I wanted to send mine in a box, but they told me a jiffy bag!so easily damaged..
OrionCarl said:
they are twats mate, ive had so much trouble with them ,4 weeks with my phone coz they want me to pay for a screen fault. Only thing you can try is say it got damaged on the way to them, I wanted to send mine in a box, but they told me a jiffy bag!so easily damaged..
Click to expand...
Click to collapse
what was the problem with yours originally?
screen fault....do a search for HTC customer service, wont find many good ones..
OrionCarl said:
screen fault....do a search for HTC customer service, wont find many good ones..
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Click to collapse
well to be fair, your problem is related to the screen itself. But I can understand your frustration. I called them today and they said they can't guaranty anything they have to look at the device first so I am going to write a letter explaining the situation hoping it will be taken into account.
dont expect them to be curtious, best of luck!
Okay, so I did a search to make sure this thread has not been asked before. I have a simple question, which I fear does not have a simple answer. So about a few days ago, my digitizer started to go in and out, and this morning I woke up to find out that it's completely dead. I'm still under HTC's 1 year warranty. One problem though: My screen is shattered. And now my question: Will HTC still replace my digitizer even though my screen is cracked? I've been dying to see if someone else is in the same boat I am... Any help is greatly appreciated!
Thanks in advanced!
xiyellax said:
Okay, so I did a search to make sure this thread has not been asked before. I have a simple question, which I fear does not have a simple answer. So about a few days ago, my digitizer started to go in and out, and this morning I woke up to find out that it's completely dead. I'm still under HTC's 1 year warranty. One problem though: My screen is shattered. And now my question: Will HTC still replace my digitizer even though my screen is cracked? I've been dying to see if someone else is in the same boat I am... Any help is greatly appreciated!
Thanks in advanced!
Click to expand...
Click to collapse
The only people who know for sure are your carrier; call them. My personal opinion is that they will claim the digitizer was broken when the screen was damaged. So they will fix it, but charge you for it.
Sadly I agree
They will use it as an excuse not to repair under the warranty
Damn HTC. I might as well try it myself, or get a whole new device because they said that it would cost 120 to replace my screen and digitizer, even though I'm still under warranty.
xiyellax said:
Damn HTC. I might as well try it myself, or get a whole new device because they said that it would cost 120 to replace my screen and digitizer, even though I'm still under warranty.
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Click to collapse
Is that US or Euro? $120 is a pretty fair deal for factory work.
Maybe someone can help me. I have a T-Mo HD2. I sent it in to HTC's repair center, while in repair they damaged it and the Camera/Volume Up no longer function. HTC won't repair it (It's a long story.) Anyway, since I've been fighting with HTC for weeks now, and getting nowhere... What could they have possibly screwed up internally so I can look into replacing it myself?
exiva said:
Maybe someone can help me. I have a T-Mo HD2. I sent it in to HTC's repair center, while in repair they damaged it and the Camera/Volume Up no longer function. HTC won't repair it (It's a long story.) Anyway, since I've been fighting with HTC for weeks now, and getting nowhere... What could they have possibly screwed up internally so I can look into replacing it myself?
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Click to collapse
1. they HAVE to repair it when they damage it
2. in good case the buttons are damaged which you can replace if you disamble the phone
in bad case, they damaged the mainboard, so your hd2 is a brick
Philipp_94 said:
1. they HAVE to repair it when they damage it
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Click to collapse
I agree on that...
Philipp_94 said:
2. in good case the buttons are damaged which you can replace if you disamble the phone, in bad case, they damaged the mainboard, so your hd2 is a brick
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Click to collapse
I don't agree on this, it could be only main flexboard... or worst case scenario the main flexboard connector on mainboard could be faulty/damaged.
bib*oops said:
I agree on that...
I don't agree on this, it could be only main flexboard... or worst case scenario the main flexboard connector on mainboard could be faulty/damaged.
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Click to collapse
Agree also on this.
Okay so it turns out that after my screen cracked that my warranty is now VOID . Now I would have to pay Asus to fix my cracked screen. I don't know what the cost of repair is so can someone that has had this happen to them before please tell me what would be the best way to take care of this. I would have just dealt with the crack but over half of the screen is unresponsive so I basically have to do something.
MOD Edit:
Closed before you get flamed all the way to oblivion... next time think twice about the subject for your new thread mate.
Regards,
M_T_M
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Click to collapse
How did the screen crack?
a belt of mine fell on top of it :/... buckle first
How does Asus sucks when you drop your ****ing tablet?
LOL ITS VOID OF WARRANTY DUE TO YOUR OWN STUPIDITY. its like crashing a car and expecting a replacement from the manufacturer. oh god i lolled so hard at this