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Just thought I'd let you guys know. I just called HTC support to try to get my phone repaired. I read other post saying It'd be a good idea to let them know over the phone if it's unlocked so I did. Pretty much hung up the phone on me there, said they can't /won't do anything, even though it's a hardware issue. If i bricked the phone, I can take responsibility in that, but this is just BS.
Anyone else have a similar issue or way to circumvent this? I'm tempted to just brick it and get it replaced as they won't see the unlocked.
Any input would be great. There is a **** ton of dust too.
How long have you had the phone? I got mine three weeks ago but this dust issue is the reason I haven't rooted. So far I have had no issues. Does anyone have a high Res pic of the dust issue? Kind of curious to see it.
Hitorii said:
Just thought I'd let you guys know. I just called HTC support to try to get my phone repaired. I read other post saying It'd be a good idea to let them know over the phone if it's unlocked so I did. Pretty much hung up the phone on me there, said they can't /won't do anything, even though it's a hardware issue. If i bricked the phone, I can take responsibility in that, but this is just BS.
Anyone else have a similar issue or way to circumvent this? I'm tempted to just brick it and get it replaced as they won't see the unlocked.
Any input would be great. There is a **** ton of dust too.
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Haha I was hoping that there would be a way to relock..now I'm hoping theres a way to brick it..Good luck, I would try contacting Swetland
Sorry for my ignorance but whats Swetland? Im really peeved. I know others on the forum have been able to get theirs repaird.
I wonder if there will be a way to relock soonish.
i second that. i need to get mine repaired but i have rooted it. stupid DUST omg theres like LOADS under the bottom right corner
pr0cl1v1ty said:
i second that. i need to get mine repaired but i have rooted it. stupid DUST omg theres like LOADS under the bottom right corner
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Mine are in the dead center - 4 or 5 big ones that are super noticeable. and a lot of itty bitty ones
I just called again hoping to get someone else. I did. I got the exchange process going and they are sending me one. I just am worried about once they review it. Last time when I sent it in I had a manager call me back personally and leave a message. Wish me luck guys. And if it comes down to it. Deny deny deny !
Hitorii said:
I just called again hoping to get someone else. I did. I got the exchange process going and they are sending me one. I just am worried about once they review it. Last time when I sent it in I had a manager call me back personally and leave a message. Wish me luck guys. And if it comes down to it. Deny deny deny !
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did you root your phone?
pr0cl1v1ty said:
did you root your phone?
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Click to collapse
He said so in his first post.
Good Luck...seems like you got the ball rolling! Hopefully you'll have a replacement soon
pr0cl1v1ty said:
did you root your phone?
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Click to collapse
Yeah, I did.
Hello everyone
this is my maiden voyage into this forum having lurked for a while since i got my HD2...
Please stick with me,
I have uncovered some grossly outrageous prices from 2 of the leading hd2 repair teams on the internet in the U.K.......
read on .....
well,
The day i decide to step foot into primark, i drop my hd2 and it drops less than a meter from my hand and catches the corners and shatters the glass screen....
after a slightly delirious 20 minutes of laughing i tried to use my phone.
unbelievably it worked absolutely fine! albeit with cracked glass and fine shards of glass sticking into my fingers....
so i immediately set about trying to find out where i could get it fixed online.
The first stop was TurnOnYourMobile.co.uk who quoted me just over £200 to have the screen replaced. They offered a "We'll beat the Price of our competitors" thing, and so i looked elsewhere .
Hence, next stop, Undercutter.co.uk...
According to the very difficult to use website, it would cost me £85! bargain i thought...
so i went back to TOYM to see if they could do a price match?
the answer was no....
oddly, it seemed that Mark at TOYM used to do the repairs for Undercutter and believed that Simon at Undercutter was confusing the Touch HD with the HD2 and that his quote was incorrect.
Back to Undercutter and when i emailed directly to Simon i was quoted £115 plus £8.50! still less than TOYM but a little bit more than undercutters own website stated! not a good sign!
So i did my own survey of prices of the HTC HD2 screen Glass Screen Digitizer.....
to find that the screen alone ranges from £23.50:gultek.eu/htc-hd2-digitizer.html
to £44.95 mobilefun.co.uk/htc-hd2-replacement-lcd-p23948.htm
I emailed Simon at Undercutter about this!
The fact that the screens were available for Under £50 and yet he was charging nearly £70 on top of that to spend less than 20 minutes replacing the screen..... a Whopping rate of nearly £70 an hour for the repair....
Absolutely extortionate.....
after sending my findings to Simon he sent me an email back saying
"We are not going to justify our repair prices and service further, but if you would like to use our services, please let us know."
so my advice to anyone getting a screen repair is, unless you can afford the extortionate prices, see if you can get it repaired on your insurance, and if that takes too long, try and fix it yourself.....
After my findings, I am tempted to buy a screen and repair it myself.....
But i need your advice.... Is the anyone out there who can fix my phone for a lot cheaper and at a resonable rate???
and If i am to repair it myself, Any tips or instructions on hopw to do it???
Many MAny thanks to you
and thank you for reading.
Darren
___________________________________
please someone... please say something..... come out from the shadows... have a view....
Darren
i think its ok for ppl to ask that much money for it from what i have seen its verry difficult to do.
you have to think for yourself. if you do it yourself and you destroy your phone. what will it cost you? is that risk really worth saving a relative small amount of money?
in my opinion its not.
Hello
I had my screen replaced by HTC in the UK and they charged me £79 +VAT so I would say your being well ripped off mate.
Marshall1975, who did you get yours fixed by? and did they replace it with the glass screen as opposed to a platic alternative i've been hearing about? and was it just the glass that was replaced or the LCD digitizer too?
I have a feeling it's just my glass that needs replacing not the bit underneath it.
jamieeeee, I don't think it's reasonable for people to make that much money out of customers at all, just my view but to make such a big profit out of one customer is shocking.
The reason i've posted my findings is to highlight the nature of people preying on a niche market such as us. HD2 is still fairly uncommon and these companies are making a killing bacause we are a niche market... i think it's dispicable...
Marshall, I haven't got mine fixed yet;. i'm doing my research good and proper first before i go for it....
Thank you so much
Darren
seeksol said:
to find that the screen alone ranges from £23.50:gultek.eu/htc-hd2-digitizer.html
Darren
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Click to collapse
that is just the plastic digitizer that reads your finger, not the glass.
also, the second link is for the lcd screen not necessarily the glass. (I think im correct in saying it is a three piecesetup, lcd - glass -digitize ((or lcd digitizer glass))
Thanks for the Info SamSamuel...
so can i assume then, that as it's just the glass that is broken that , that is all i need to replace?
My phone still works brilliantly and no touch problems at all other than tiny bits of glass...
does anyone know How crucial it is after a drop to replace the whole lot? as SamSamuel suggested, the 3 parts that make up the screen?
Simon from UnderCutter didn't appear to say that the screens i listed were incorrect? who knows. Does anyone here have more detailed information to what is on there on the market.
Surely these screens must be Official as they are HTC branded?
below another os Simons gems in repsonse to my findings of screens at a lower price.....
If you have the skills to replace the screen yourself then please have a go at buying and fitting. Some cheaper parts don’t work or last very long, so there are cheaper ones out there but don’t hold your breath for a great product.
Also Just wondered if anyone knew of the whereabouts of the video tutorial on how to replace the screen???
and £79 wow, i can't beat that, Where did you get it done Marshall?
darren
seeksol said:
Also Just wondered if anyone knew of the whereabouts of the video tutorial on how to replace the screen???
and £79 wow, i can't beat that, Where did you get it done Marshall?
darren
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the videos are here
but its verry hard to seperate those 2 things..
hmmmm taking the whole of the screen looks fairly simple in the video! but i'm sure there has to be more to it because of all the separate components that make up the screen....
still wiatin got hear from Marshall1975 to see where he got his done.....
Have you contacted your network to see how much they can do the repair for?
seeksol said:
hmmmm taking the whole of the screen looks fairly simple in the video! but i'm sure there has to be more to it because of all the separate components that make up the screen....
still wiatin got hear from Marshall1975 to see where he got his done.....
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I believe he stated in his post it was directly with HTC in the UK.
Why not plump for HTC. Save the hassle of DIY and its cheaper than the other quotes you have?
When its all fixed, work out how much insurance would cost per year balanced against dropping it, smashing it and repeating the whole process again......
Aha
must've not seen that through my cracked screen!
I have contacted HTC to eagerly await their response which i will post here!
Darren
kbm said:
Why not plump for HTC. Save the hassle of DIY and its cheaper than the other quotes you have?
When its all fixed, work out how much insurance would cost per year balanced against dropping it, smashing it and repeating the whole process again......
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Click to collapse
Oh I am SERIously getting insurance after this!
I also asked HTC about extending the Warranty.... will wait to hear back...
Darren
_______________________________________
Hey guys I'm just wondering if anyone has had this problem with their phone;
The other day I was on the phone when it started raining. After the call I saw my phone had gotten wet but I have a crystal case to protect it, so as soon as I got home I wiped it down and took it apart and left it to warm & dry off (I learnt my lesson with previous electronics to never use it when it could be wet inside).
After leaving it for 4 hours in a warm airing cupboard it works... kinda...
My screen now goes black for a period of time, and the backlight flickers before going black (just like when fluorescent lights flicker). Then I cannot see anything at all.
I can still receive calls & answer them, although I cannot see who is calling. but I definitely cannot make calls
Sometimes when I leave it for a few hours the screen just comes back on randomly but I cannot put up with this.
Should this fault be covered by the HTC warranty?
haha no. spend some buks now
it can be a little messy and there's a chance of possibly getting a little granual in your device but I have heard nothing but good word from people who have had the same issue and actually put their devices in rice to allow the granuals to absorb all the moisture.
To the idiot laughing at anothers misfortune...
Gothik said:
haha no. spend some buks now
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How is that funny????
You should not laugh at another's misfortune.
[highlight]Mod Edit: No Flaming[/highlight]
Gothik said:
haha no. spend some buks now
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Click to collapse
Charlie Brown does have a point. Being rude or disrespectful to others is against forum rules. You shouldn't laugh at people that are having issues.
egzthunder1 said:
Charlie Brown does have a point. Being rude or disrespectful to others is against forum rules. You shouldn't laugh at people that are having issues.
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Click to collapse
first of all man why are you making this an issue? want an argument? huh?
secondly dude i messaged you. read it.
third now for people with no sense let me break the post down. the 'haha' was meant for the part he said that will HTC claim it back in warranty? well afaik no they wouldn't plus they are HTC. and as far as my smile goes... well i didn't find the angel smiley.
enough said?!?
I wasn't swimming when answering the call, it was raining... im sure all mobiles are supposed to be built to accept that weather happens (to a certain degree ofcourse) with the exception of super freezing and super warm environments.
It's a shame that pretty much all phone repair stores near me (in Birmingham) look very dodgy,
I've mailed HTC and they were trying to be helpful but in the end they referred me to call their Support line to arrange repairs.
Anyway I'm going to fear that this will have to come under "water damage" repairs... how much would you suspect that to cost?
Okay, so I did a search to make sure this thread has not been asked before. I have a simple question, which I fear does not have a simple answer. So about a few days ago, my digitizer started to go in and out, and this morning I woke up to find out that it's completely dead. I'm still under HTC's 1 year warranty. One problem though: My screen is shattered. And now my question: Will HTC still replace my digitizer even though my screen is cracked? I've been dying to see if someone else is in the same boat I am... Any help is greatly appreciated!
Thanks in advanced!
xiyellax said:
Okay, so I did a search to make sure this thread has not been asked before. I have a simple question, which I fear does not have a simple answer. So about a few days ago, my digitizer started to go in and out, and this morning I woke up to find out that it's completely dead. I'm still under HTC's 1 year warranty. One problem though: My screen is shattered. And now my question: Will HTC still replace my digitizer even though my screen is cracked? I've been dying to see if someone else is in the same boat I am... Any help is greatly appreciated!
Thanks in advanced!
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Click to collapse
The only people who know for sure are your carrier; call them. My personal opinion is that they will claim the digitizer was broken when the screen was damaged. So they will fix it, but charge you for it.
Sadly I agree
They will use it as an excuse not to repair under the warranty
Damn HTC. I might as well try it myself, or get a whole new device because they said that it would cost 120 to replace my screen and digitizer, even though I'm still under warranty.
xiyellax said:
Damn HTC. I might as well try it myself, or get a whole new device because they said that it would cost 120 to replace my screen and digitizer, even though I'm still under warranty.
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Click to collapse
Is that US or Euro? $120 is a pretty fair deal for factory work.
Oh and sorry to all the princesses on here who cant even wait for a person to sleep through the night before bring out the lynch mob and pitch forks.
Next time I will PM each one of you individually so you will get minute by minute updates of my life.
ANYWAY
Is this have any value for me to keep in parts.
It powers on but the LED screen does not come up, about all that seems usefull to me is the back and battery. Is there anything else worth saving?
No insurance on the phone? I was going to say get a replacement screen on ebay but I just checked the prices and my god its not worth it.
Would probably be worth keeping it. Parts prices will fall in the next few months and could replace the screen pretty cheaply if you hold on to it.
Why did you not ask this question in the other thread you started?
I'll buy it off of you. pm me
You could use the HDMI out and use it as a Linux PC.
*shruggs*
holy crap what did you do to it
Jfree3000 said:
No insurance on the phone? I was going to say get a replacement screen on ebay but I just checked the prices and my god its not worth it.
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Click to collapse
Vdubtx said:
Would probably be worth keeping it. Parts prices will fall in the next few months and could replace the screen pretty cheaply if you hold on to it.
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Click to collapse
I need the actual LED display also, not just the glass.
I do have insurance, but at the time it was still on the road so I claimed it lost, it was still there when I came back home so I picked it up.
dhmgejs said:
holy crap what did you do to it
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Forgot it on top of the car and did a little driving, got ran over when it fell off
jcbofkc said:
Why did you not ask this question in the other thread you started?
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It go over ran by ignorant people so it got shut down
mikeschevelle said:
It go over ran by ignorant people so it got shut down
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Fair enough. I did not notice it was locked. Good luck!
save it for a rainy day. spare battery or whatever isnt damaged. i dont see the need to start a thread to help make a decision about something that does not help anyone else on XDA.
If anything we now know, not to leave our expensive device on a car and drive away. Thank you for the insight.
mikeschevelle said:
It go over ran by ignorant people so it got shut down
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Click to collapse
people are mad.. because..
you only post a broken galaxy s3 pic + "booo" word.
just boooo word.
it just like you somehow
make a statement that galaxy s3 is a bad and so fragile device.
which is not,
it got ran by a truck,
of course it's broke.
anyway..
just wait for the parts price down,
it's still rare and pricy for now.
Sent from Tapatalk v2.2 for Android
mikeschevelle said:
Oh and sorry to all the princesses on here who cant even wait for a person to sleep through the night before bring out the lynch mob and pitch forks.
Next time I will PM each one of you individually so you will get minute by minute updates of my life.
ANYWAY
Is this have any value for me to keep in parts.
It powers on but the LED screen does not come up, about all that seems usefull to me is the back and battery. Is there anything else worth saving?
Click to expand...
Click to collapse
300$ AU + a do it yourself video: http://youtu.be/_70-W9JjVjg
mikeschevelle said:
Oh and sorry to all the princesses on here who cant even wait for a person to sleep through the night before bring out the lynch mob and pitch forks.
Next time I will PM each one of you individually so you will get minute by minute updates of my life.
ANYWAY
Is this have any value for me to keep in parts.
It powers on but the LED screen does not come up, about all that seems usefull to me is the back and battery. Is there anything else worth saving?
Click to expand...
Click to collapse
Didn't you say you had insurance and were getting it replaced?
Don't you have to send it back?
marhensa said:
people are mad.. because..
you only post a broken galaxy s3 pic + "booo" word.
just boooo word.
it just like you somehow
make a statement that galaxy s3 is a bad and so fragile device.
which is not,
it got ran by a truck,
of course it's broke.
anyway..
just wait for the parts price down,
it's still rare and pricy for now.
Sent from Tapatalk v2.2 for Android
Click to expand...
Click to collapse
I get that, but I posted late at night and got up the next morning to a lynch mob, its not like I abandoned the thread. I would have never thought anyone would intentionally damage such an expensive thread so it was rather pathetic to see that was the direction of the thread before I had a chance to respond.
Kreeker said:
Didn't you say you had insurance and were getting it replaced?
Don't you have to send it back?
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Click to collapse
I claimed it as lost, It fell off on a very busy road and I wasnt to keen on trying to stop traffic to get it. On the way home it had worked its way closer to the side of the road and traffic was a lot lighter so I decided to venture out (mainly just to see if my SD made it). I had already made the claim though as lost, since I didnt plan on trying to retrieve the phone.
mikeschevelle said:
I get that, but I posted late at night and got up the next morning to a lynch mob, its not like I abandoned the thread. I would have never thought anyone would intentionally damage such an expensive thread so it was rather pathetic to see that was the direction of the thread before I had a chance to respond.
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Click to collapse
i feel you man. people bandwagon and gang up way too easily.
It's sad really
Sent from my SGH-T999 using xda app-developers app