Database Users

S7 Edge Lock Screen issue, wont unlock

I bought two Galaxy S7 Edge phones recently and have noticed this issue on both phones now. Both are also updated to the latest firmware. Both of us have fingerprints set up and a pattern backup. So far, the issue has occurred to us both twice. I happen to always use my fingerprint to unlock and she always uses pattern out of habit from a past phone. She brought it to me a couple of days ago and said her phone says to wait 60 minutes and try again. I asked how many times she entered it wrong, because of course I thought she entered it wrong. She said she didn't enter it incorrectly. I asked if she tried to reboot, of course not. Anyways, I held on to it and after 60 minutes I entered the pattern to unlock her phone and sure enough it wouldn't work. I rebooted, and tried again and it worked. OK...Weird.
The very next day, it happened on my phone. I always use my fingerprint though so it told me no match found. Say what? Tried again. Same thing. OK, swipe and tried my pattern. It says its incorrect and to try again in 30 seconds. 30 seconds later, I tried again and it locked me out for 60 seconds. This time I rebooted, and after it was done and 60 seconds had passed my pattern was working again.
I don't get why it randomly seems to not recognize that we are putting in the correct pattern or fingerprint. I am however happy that a reboot seems to resolve the issue. Is no one else experiencing this?

Mine doesn't lock instead!
So I tried couple of things. Rebooted, re-initialized Finger Prints and even pattern. Now matter what I do, it won't lock the phone. It will just unlock without asking for passcode, pattern, password or fingerprint. Only option I can think of is to restore the phone and try setting up lock option but that's pain in the a**!! I tried third party apps as to lock screen but none of them have the fingerprint unlock option! And some have ads and weird setup which worked... Gettting frustrating. Perhaps I should try restoring phone if there's no other option left

shunail said:
So I tried couple of things. Rebooted, re-initialized Finger Prints and even pattern. Now matter what I do, it won't lock the phone. It will just unlock without asking for passcode, pattern, password or fingerprint. Only option I can think of is to restore the phone and try setting up lock option but that's pain in the a**!! I tried third party apps as to lock screen but none of them have the fingerprint unlock option! And some have ads and weird setup which worked... Gettting frustrating. Perhaps I should try restoring phone if there's no other option left
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Click to collapse
Entirely different. I'm not sure this is actually an issue as much as it is probably settings. Go to settings, Lock screen and security, Secure lock settings. Check how long Lock automatically is set for (mine is for 5 seconds after the screen turns off automatically and that is set for 2 minutes.). Then turn on lock instantly with power key. Go to smart lock and see if that's being used. IF it is it would keep your phone unlocked when its connected via Bluetooth to a device you told it to trust, or when you are at a trusted place via google maps (such as home or work), or it could simply know your voice, or lastly if it senses that it is on your body (I don't get this one. Seems very insecure, like anyone could pick it up and it would just unlock.). Good luck!

Viper41086 said:
Entirely different. I'm not sure this is actually an issue as much as it is probably settings. Go to settings, Lock screen and security, Secure lock settings. Check how long Lock automatically is set for (mine is for 5 seconds after the screen turns off automatically and that is set for 2 minutes.). Then turn on lock instantly with power key. Go to smart lock and see if that's being used. IF it is it would keep your phone unlocked when its connected via Bluetooth to a device you told it to trust, or when you are at a trusted place via google maps (such as home or work), or it could simply know your voice, or lastly if it senses that it is on your body (I don't get this one. Seems very insecure, like anyone could pick it up and it would just unlock.). Good luck!
Click to expand...
Click to collapse
Forgot to mention, have done all of that. First I had it set Lock Automatically to immediately and tried 5 seconds, 15 seconds to all the 30 minutes, still won't lock (over night till I wok up in the morning)
Smart Lock:
Trusted Device are my car and my watch, but even with bluetooth disabled (just to give it a shot) it still doesn't lock.
Trusted Place: my home, but even with Location Service (GPS) turned off, still won't lock
On body Detection = Off
Trusted Voice = Off
Tried updating phone perhaps something may fix it, nothing.
Tried Security Policy updates and that says ... updated to latest version...
Been using Android since good old HTC Evo days and had no issue with my (last) Note 4 locking with fingerprint!! I love this phone really expect for this issue. Oh yes and another issue, gestures won't work also!!! Tried hand gestures for screenshot, nothing. Smart Stay doesn't work also!!!
Is something wrong with this phone perhaps??

shunail said:
Forgot to mention, have done all of that. First I had it set Lock Automatically to immediately and tried 5 seconds, 15 seconds to all the 30 minutes, still won't lock (over night till I wok up in the morning)
Smart Lock:
Trusted Device are my car and my watch, but even with bluetooth disabled (just to give it a shot) it still doesn't lock.
Trusted Place: my home, but even with Location Service (GPS) turned off, still won't lock
On body Detection = Off
Trusted Voice = Off
Tried updating phone perhaps something may fix it, nothing.
Tried Security Policy updates and that says ... updated to latest version...
Been using Android since good old HTC Evo days and had no issue with my (last) Note 4 locking with fingerprint!! I love this phone really expect for this issue. Oh yes and another issue, gestures won't work also!!! Tried hand gestures for screenshot, nothing. Smart Stay doesn't work also!!!
Is something wrong with this phone perhaps??
Click to expand...
Click to collapse
Hmm.. Have you tried turning off Smart lock all together? Otherwise, all I can think is to factory reset settings before you factory reset the phone.

Factory Settings Reset did it
Factory Settings Reset did it however gestures and smart stay are still issues!! Then I courage myself to do Factory Phone Reset and dang the issue with the gestures persists!!

Bump.
No one else is having this issue? I just happened to be the only one with two new phones that do it?

This literally just happened to me! I was walking to a friend's house and was using the phone just fine - was using Facebook Messenger and Spotify. All of a sudden, I try to unlock it (I have a pattern to draw, not a code) and it doesn't work. I have no idea what's going on but I don't want to factory reset and lose all my contacts and pictures. I only have four tries left to unlock it before it automatically resets itself. I've tried using the Android Device Manager to set a temporary password but since there's already a pattern to draw it won't bypass the lock screen for some reason. I never thought to check the security settings on my phone (why would I if I had a lock screen on it?) so I can't use the Samsung equivalent either. I'm extremely frustrated - been looking for help for about an hour and I'm finding absolutely nothing. It's clearly been a problem before and yet there's no solutions or explanations as to why it's happening??

While I am still having this issue sparsely, I can get around it simply by rebooting. It's just annoying to have to do so.

It's anew feature of S7 called SMART LOCK, meaning your phone knows if you're in a safe place such as your Home, your Car or if you paired a smart watch with your phone and added it as trusted device, as long as you're connected to your watch, the phone knows you're in a safe place so you dont need to enter password to your phone. Or if youre in your car or at Home, then you wont need to enter password to open your phone. But if you want to remove this feature and want to swipe or enter your pin no matter where you are then do this..go to:
SETTING>LOCK SCREEN & SECURITY>SECURE LOCK SETTING>SMART LOCK. Here you'll see "Trusted Places" and "Trusted Device" Just edit or press and hold whatever is in there, e.i your watch, your home address etc...then remove and you should be good to go.

Have you tried turning off Smart lock all together? Otherwise, all I can think is to factory reset settings before you factory reset the phone.

Lock Security Not Working

Is there anyone experiencing that no matter what lock I use, my phone always allows me to just swipe up once to unlock? I tried facial unlock & that works flawlessly, but I also added the secondary pattern and I still swipe up once and my phone just unlocks completely. I also disabled facial recognition with just primary pattern or number lock as the security and the phone still opens right up like no security is on it at all.
Anyone have a solution for this or does this seem like another bug for a future update?

Settings>Display>Navigation Bar>"Unlock with home button" - is this enabled or in any way related to what you're experiencing? Just a guess

james.chiocchio said:
Settings>Display>Navigation Bar>"Unlock with home button" - is this enabled or in any way related to what you're experiencing? Just a guess
Click to expand...
Click to collapse
I just took a look and that option is off. the kick screen doesn't skip. I have to swipe up Everytime...let's me right in

Do you allow Smart Lock on a network or attached device? What you're describing is the phone's behavior when connected to a Smart Lock approved device.

BarryH_GEG said:
Do you allow Smart Lock on a network or attached device? What you're describing is the phone's behavior when connected to a Smart Lock approved device.
Click to expand...
Click to collapse
I do, my Huawei watch

Swiissjokr said:
I do, my Huawei watch
Click to expand...
Click to collapse
That's what is doing it. I had my Asus Zenwatch 2 listed as a trusted device in Smart Lock and my phone was doing the same thing. I removed all trusted devices and now I have to use my pin, finger print or irises to unlock my phone.
Sent from my wickedly kewl Galaxy S8 using my fingers. Duh!!!

It is set to not turn on the lock when the screen goes off for 10 minutes by default. You have to go I to lock screen, secure lock settings
Sent from my SM-G950U using Tapatalk

truckerdewd said:
That's what is doing it. I had my Asus Zenwatch 2 listed as a trusted device in Smart Lock and my phone was doing the same thing. I removed all trusted devices and now I have to use my pin, finger print or irises to unlock my phone.
Click to expand...
Click to collapse
I removed it from trusted devices and now I'm back to normal thank you

Swiissjokr said:
I removed it from trusted devices and now I'm back to normal thank you
Click to expand...
Click to collapse
Welcome
Sent from my wickedly kewl Galaxy S8 using my fingers. Duh!!!

So it's this a bug? Trusted devices should unlock only when phone is connected or in vicinity to them.

Also seeing this same behaviour. My home wifi is a trusted device and obviously it unlocks when I'm connected to it, but now for the second time I've been away from home for over 2 hours and it happily unlocks with just swipe. It only asks for biometrics if I reboot the phone. So it seems that there's a bug in trusted sources whereby it believes its still connected to wifi for some time after you disconnect!

I had to disable my trusted place (home) even though I was 100km away to fix the issue.

Lock Security not Working
It may also be the On-Body Detection is set to ON under the Smart Lock feature

The way I fixed mine after reading all of these posts was Settings>Lock Screen and Security>Secure Lock Settings>(Enter Pin or whatever security option you have enabled)>Secured Lock Time>, then add the diode to the first selection, "Instantly with the power key or when the screen times out." Then it prompted my security feature everytime the phone locked. When adding a timeout period if you lock with the lock button for some reason it thinks you did it by choice (owner) and figures you will open it without the need to input security feature. I have everything mentioned above off so, I was baffled as to why it didn't prompt my pin option. Now timeout or self lock (by owner) it prompts pin all the time. Hope this helps.

Note 8
Mine has the same issue. but i dont have any trusted devices. i think its a bug in the software. It only asks for pin or iris scan after a couple of minutes being locked otherwise i can just swipe and it unlocks which is ****.

Don't do hard resets, login to the samsung account, go to find my mobile, then unlock your phone from there, it will delete the password. It will tell you to use a pin for access to samsung and the phone etc. Add the pin into the phone, then unlock the phone when you're on the phone screen. This will wipe off the passcode, this is so your settings don't keep restarting (happened to my note 8). Next part is to clear credentials in the settings and reset settings. None your data, apps will be affected, just the theme and basic security stuff. Now you can finally reset your pattern to however to you want it to be. As good as gold! Hope this helps.

Thanks a lot. I finally figured out what the issue was. My On-Body-Detection in the Smart Lock settings was On.

Just go to Setting -->Lock Screen and Security --> Smart Lock. Deactivate all the options there.

I have a Moto E4 and I have a secondary pattern up and everytime I swipe up it unlocks it instead of making me put in the pattern

Screen Lock Problem - Randomly Stops Requiring Passcode/Iris/Fingerprint

After a couple days of using my phone without a reboot I notice that it stops requiring unlock credentials such as my pin, iris or fingerprint. I will be able to swipe to unlock the phone and the security is completely removed.
Has anyone else noticed this? If I reboot the phone the security goes back to normal.
The only app I have that I think could cause this is BxAction to remap my bixby button to google now.

Under settings > security > smart lock there are options for keeping your phone unlocked in certain situations, e.g. in trusted places or when connected to a particular bluetooth, check to see if nothing is enabled there, and usually it locks after a reboot like you listed

Stupid question: have you enabled face recognition?

Did you set your screen lock to happen immediately or is it delayed?

kash20 said:
Under settings > security > smart lock there are options for keeping your phone unlocked in certain situations, e.g. in trusted places or when connected to a particular bluetooth, check to see if nothing is enabled there, and usually it locks after a reboot like you listed
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Click to collapse
pete4k said:
Stupid question: have you enabled face recognition?
Click to expand...
Click to collapse
SeanForester said:
Did you set your screen lock to happen immediately or is it delayed?
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Click to collapse
Ok so I uninstalled bxactions to see if it was causing the problem. It appears it was not the culprit.
I currently have my phone setup to use iris, fingerprint and pin. It will work normally for approx one day.
Then all of a sudden it doesn't require my credentials to unlock. I have smart lock setup to not require credentials when connected to BT in my truck and when at the GPS location of my house. I'm currently sitting at work and it's swiping to unlock without reading my iris or fingerprint.
My lock delay is 5 seconds and auto when I press the lock button.
If I reset the phone it starts working normally again.

Now that I think about it I have a feeling its something to do with smart lock thinking I'm either still at home or that I'm still in my truck.

I'm having the same exact problem and I have the same exact setup as you! It started doing this a couple days ago. I have Smart Lock set to keep the phone unlocked when I'm at home (GPS coordinates) and when connected to bluetooth in my car. I got to school yesterday and noticed the phone wasn't requiring my irises or fingerprint anymore. I let it be for a little while to see if it would correct by itself and it didn't. I restarted the phone and that fixed it but it did it again this morning! It seems as though Smart Lock isn't registering I'm not at home or in my car. This is huge security flaw.

volfan22 said:
I'm having the same exact problem and I have the same exact setup as you! It started doing this a couple days ago. I have Smart Lock set to keep the phone unlocked when I'm at home (GPS coordinates) and when connected to bluetooth in my car. I got to school yesterday and noticed the phone wasn't requiring my irises or fingerprint anymore. I let it be for a little while to see if it would correct by itself and it didn't. I restarted the phone and that fixed it but it did it again this morning! It seems as though Smart Lock isn't registering I'm not at home or in my car. This is huge security flaw.
Click to expand...
Click to collapse
If others are having this issue then I agree as well this is a huge issue.
I just went home on my lunch break and the screen lock is still working normally. I connected to my truck when I was on my way home. I didnt pay attention if it was requiring any type of unlock when I was home.

nadrojcote said:
If others are having this issue then I agree as well this is a huge issue.
I just went home on my lunch break and the screen lock is still working normally. I connected to my truck when I was on my way home. I didnt pay attention if it was requiring any type of unlock when I was home.
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Click to collapse
Do you have On body detection turned on by chance? That may be your issue. Located in smart lock settings.

Outbreak444 said:
Do you have On body detection turned on by chance? That may be your issue. Located in smart lock settings.
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Click to collapse
No the only smart lock options I have enabled are bt in my truck and GPS at home.

Outbreak444 said:
Do you have On body detection turned on by chance? That may be your issue. Located in smart lock settings.
Click to expand...
Click to collapse
I don't have that setting checked either. Just bt for car and gps for house. Not a huge deal for me personally because I'm pretty much always around people I trust but this really is a huge security flaw if it is happening to a lot of people.

Are you looking at the screen when swiping the lock screen? The iris recognition is actually very fast and you only see the alignment screen if it cannot immediately read your iris.

Outbreak444 said:
Do you have On body detection turned on by chance? That may be your issue. Located in smart lock settings.
Click to expand...
Click to collapse
OCedHrt said:
Are you looking at the screen when swiping the lock screen? The iris recognition is actually very fast and you only see the alignment screen if it cannot immediately read your iris.
Click to expand...
Click to collapse
No I purposely pointed it away from my face to test this.
I haven't had it happen since the day after creating this post. I wonder if some Samsung apps were updating over night and causing the issue.

I added a post about this two days ago in this forum area. Try turning off finger gestures from advanced settings
Sent from my SM-G950W using Tapatalk

Bedeadu said:
I added a post about this two days ago in this forum area. Try turning off finger gestures from advanced settings
Sent from my SM-G950W using Tapatalk
Click to expand...
Click to collapse
Weird how they would be linked. I did notice that my fingure print gestures stopped working the other day too. I turned the setting off and back on and it started working.

After several days of the phone working properly when I traveled out of town, it is doing this again. I am at school, which is not a location I am using for trust locations, and the phone is staying unlocked. This is honestly pretty ridiculous and needs to be addressed. The only thing I can think is that I am connected to the same wifi network at my apartment (campus housing that is off campus) and while on campus. Maybe the phone is thinking I'm still in the same location since the wifi networks are the same?

Bedeadu said:
I added a post about this two days ago in this forum area. Try turning off finger gestures from advanced settings
Sent from my SM-G950W using Tapatalk
Click to expand...
Click to collapse
I just tried this as my screen lock isn't currently not working.it didn't make a difference having gestures turned on or off. I tried turning wifi and GPS on and off as well. Only way to get it to work again is reboot.

Two problems cropped up -- Smart Lock blank and random temporary screen freezes

Hi, I've been using the essential phone for several days. I've installed lots of apps and other than a random glitch now and then, thinks have worked well. The system seems to be considerably faster than a Galaxy S8.
Two problems have recently surfaced. Smart lock is totally messed up (It was working for a while.) Now, when I get to the point in Security settings where I enter my pin, I get a blank screen. I've tried all sorts of things save a system reset. Smart Lock itself doesn't work any longer.
The other issue is intermittent freezes that last several seconds. Whatever the system is doing, it isn't responding at all. If I wait for a while, it proceeds to work fine.
Has anyone seen similar behaviors? Any suggestions short of a hard reset?
Thanks

charlie.s said:
Hi, I've been using the essential phone for several days. I've installed lots of apps and other than a random glitch now and then, thinks have worked well. The system seems to be considerably faster than a Galaxy S8.
Two problems have recently surfaced. Smart lock is totally messed up (It was working for a while.) Now, when I get to the point in Security settings where I enter my pin, I get a blank screen. I've tried all sorts of things save a system reset. Smart Lock itself doesn't work any longer.
The other issue is intermittent freezes that last several seconds. Whatever the system is doing, it isn't responding at all. If I wait for a while, it proceeds to work fine.
Has anyone seen similar behaviors? Any suggestions short of a hard reset?
Thanks
Click to expand...
Click to collapse
Did you perhaps add a company exchange account or add some other device administrator? I've seen this issue on some of my previous devices where smart Lock is setup but my company's exchange policy disables it
Sent from my PH-1 using Tapatalk

For smart lock goto settings -> security - >trust agents
Toggle smart lock off, return to settings, go back and toggle it back on. Smartlock is back to normal, atleast this did the trick for me.

Thanks to both of you for ideas. I disabled two device administrators, both related to Lookout. I also deleted my fingerprints and all security. When I re-entered everything, all seemed fine. I will see if it behaves and then narrow it down.

StephenMilone said:
For smart lock goto settings -> security - >trust agents
Toggle smart lock off, return to settings, go back and toggle it back on. Smartlock is back to normal, atleast this did the trick for me.
Click to expand...
Click to collapse
I had to do this but I had to reboot instead of just exiting out of settings.

I'm running into this issue as well. Sometimes I can get it to come back, but then after a restart, it's broken again...
---------- Post added 6th September 2017 at 12:14 AM ---------- Previous post was 5th September 2017 at 11:32 PM ----------
Ok, so it seems like the same issue is showing up for OnePlus devices since recently: https://forums.oneplus.net/search/13954406/?q=smart+lock&o=date&c[title_only]=1

I can get mine to freeze consistently by using chrome and browsing to flipboard.com. After I login the whole phone will freeze, not even the power button doesn't do anything. I've tested it out on a few other devices and I get the same response from my Nexus 9, also running 7.1.1. In this case at least I don't believe it's the phone but something to do with Android itself.

I'm getting the freeze as well but my power button works, when I turn off the screen and turn it back on it works for a few seconds and then freezes again
Sent from my PH-1 using Tapatalk

charlie.s said:
Hi, I've been using the essential phone for several days. I've installed lots of apps and other than a random glitch now and then, thinks have worked well. The system seems to be considerably faster than a Galaxy S8.
Two problems have recently surfaced. Smart lock is totally messed up (It was working for a while.) Now, when I get to the point in Security settings where I enter my pin, I get a blank screen. I've tried all sorts of things save a system reset. Smart Lock itself doesn't work any longer.
The other issue is intermittent freezes that last several seconds. Whatever the system is doing, it isn't responding at all. If I wait for a while, it proceeds to work fine.
Has anyone seen similar behaviors? Any suggestions short of a hard reset?
Thanks
Click to expand...
Click to collapse
You had the Smart Lock issue too?! I did a Factory Reset to fix it here, no amount of powering off/on the device, toggling Smart Lock in "Trust Agents" did the trick, it just...was blank one day. I've had the freezes as well, haven't noticed those after the Factory Reset now that I think about that.

RMarkwald said:
You had the Smart Lock issue too?! I did a Factory Reset to fix it here, no amount of powering off/on the device, toggling Smart Lock in "Trust Agents" did the trick, it just...was blank one day. I've had the freezes as well, haven't noticed those after the Factory Reset now that I think about that.
Click to expand...
Click to collapse
Interestingly, the pauses and stuttering disappeared at the same time. It is exceedingly difficult to convert these anecdotal comments into a meaningful diagnosis.
In any case, so far, so good.

Thanks! This is one of two major bugs driving me nuts!

Disabling then directly restarting worked for me, thanks for the tip!
Sent from my PH-1 using Tapatalk

I updated to NMl64c yesterday and both problems I refer to in the original post appear to have been fixed

charlie.s said:
I updated to NMl64c yesterday and both problems I refer to in the original post appear to have been fixed
Click to expand...
Click to collapse
The Smart Lock blank bug happened to me again yesterday, and I've been on NMI64c for a couple of days. De-activating Smart lock and rebooting got it working again.

Same problem with smart lock here and only solution seems to disable it, restart the phone and re-enable it...
Weird

Deppi0 said:
Same problem with smart lock here and only solution seems to disable it, restart the phone and re-enable it...
Weird
Click to expand...
Click to collapse
You should be able to disable it in the trust agents settings, back up one menu the enable it again without needing to restart the phone. Someone else pointed this it out a few posts back and it's always worked for me.

StephenMilone said:
For smart lock goto settings -> security - >trust agents
Toggle smart lock off, return to settings, go back and toggle it back on. Smartlock is back to normal, at least this did the trick for me.
Click to expand...
Click to collapse
1. Turn off all Smartlock agents that are on the list.
2. Reboot.
3. Turn them back on.

I have experienced a few freezes. Only after the phone sits for an extended period of time and it goes to sleep and after a restart. I actually haven't had this happen lately, seems like things some how worked themselves out. As far as smart lock I haven't had any such issue. I do have a question regarding smart lock. Do you guess have an option for enabling it when it is connected to a specific Bluetooth device?

jglazer said:
1. Turn off all Smartlock agents that are on the list.
2. Reboot.
3. Turn them back on.
Click to expand...
Click to collapse
Didn't have to reboot. Just turned it off then back on
Sent from my PH-1 using Tapatalk

jasonevil said:
Didn't have to reboot. Just turned it off then back on
Sent from my PH-1 using Tapatalk
Click to expand...
Click to collapse
All the on/off tinkering with trust agents has worked for me, but the fix has always been temporary. Smart Lock will be OK for a day or so before returning to its broken state/blank screen in the settings. Wish there was someone (a company) who knew what this was about and could fix it.

Smart Lock issues

Is anyone else having issues with smart lock? I have my phone set to unlock with my fingerprints which works perfect, and I also have smart lock set to keep my phone unlocked at home. The problem is at least half of the time when I am at home I have to use my fingerprints to unlock my phone.
Anyone else having this issue?

I always had this issue with smart lock. Give Bixby routines a try instead. It's been much more reliable when doing things based on location.

kclive said:
Is anyone else having issues with smart lock? I have my phone set to unlock with my fingerprints which works perfect, and I also have smart lock set to keep my phone unlocked at home. The problem is at least half of the time when I am at home I have to use my fingerprints to unlock my phone.
Anyone else having this issue?
Click to expand...
Click to collapse
Yes I have always had this issue. Smart Lock is garbage for location unlocking. Always has been

I am using bixby routine for same task and works perfectly
Sent from my SM-G975F using Tapatalk

kclive said:
The problem is at least half of the time when I am at home I have to use my fingerprints to unlock my phone.
Click to expand...
Click to collapse
It's Smart Lock issue itself, not device specific. It literally never worked on my HTC 10, was spotty on HTC U11 and Tab S3, and is still spotty on S10+.
Google attempted to fix location problem in SL couple times already (they even disabled Trusted Places for short time) but to no avail.
https://www.androidpolice.com/2017/...ng-issues-smart-locks-trusted-places-feature/
https://www.androidpolice.com/2018/05/23/trusted-places-seems-removed-smart-lock-option/