What happens if Google decided to change my nexus 4? - Nexus 4 Q&A, Help & Troubleshooting

My nexus 4 have a small problem with the screen touch, a space about 0.5 inch height and 3 inches width doesn't work. It didn't fall it just stopped working one day.
My warranty is still running, so if google decided to change it, will they give me a new nexus 4 ?

At leat they should give you a brand new one. Of course if they still have one. Or money back.

Didusieq said:
At leat they should give you a brand new one. Of course if they still have one. Or money back.
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If they give me back 300Euros I'll be very very happy!

polcandro said:
If they give me back 300Euros I'll be very very happy!
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They won't give you a refund, They can either replace the screen, send a refurbished device, and/or there a small chance it will get a new device.

scream4cheese said:
They won't give you a refund, They can either replace the screen, send a refurbished device, and/or there a small chance it will get a new device.
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As i remember, they send a device and than the customer send his..
Well i hope they will replace the screen.. anyho i'll keep you informed.

polcandro said:
As i remember, they send a device and than the customer send his..
Well i hope they will replace the screen.. anyho i'll keep you informed.
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LOL. that's what i just said. :good:

scream4cheese said:
LOL. that's what i just said. :good:
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what i meant is they will send one before even than i'll send one.

polcandro said:
what i meant is they will send one before even than i'll send one.
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*face palm*

Related

Sprint Touch still available?

On the website it is no longer there. So what i want to know is are they completely done with the phone? Cuz when I had a KRZR and broke it, my protection plan allowed me a new one, but they discontinued it and gave me a new Razor. So i was hoping i can "break" my current touch and maybe get a diamond cuz they aren't selling vogues anymore. Anyone know?
Considering the differences in the Razr and Krzr, compared to the Touch and Diamond, they could also give you something else, like a Mogul.
Ooooooooops!!!!!!!!!!!!!!!
TheChampJT said:
Considering the differences in the Razr and Krzr, compared to the Touch and Diamond, they could also give you something else, like a Mogul.
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but the mogul right now is priced higher, and the mogul has a keyboard.
meccax5 said:
On the website it is no longer there. So what i want to know is are they completely done with the phone? Cuz when I had a KRZR and broke it, my protection plan allowed me a new one, but they discontinued it and gave me a new Razor. So i was hoping i can "break" my current touch and maybe get a diamond cuz they aren't selling vogues anymore. Anyone know?
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Hi, can you plz let us know what did you get?????
retesh101 said:
Hi, can you plz let us know what did you get?????
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lol, havent tried yet. i am afraid to break my phone. lmao.
ok, called up and they said they will replace with another touch. however when i called an indivdual store, they said they no longer sell the touch. so i am gonna go to that store one of these days and see what they say.
If you need one... I can sell you mine.
it has the official sprint WM6.1 REV A rom on it.
its used for a month. literally and comes with extra battery and I have a collection of over half a gig of software (thanks to xda-developers and all the folks involved with the software development) that I'll include.
Im located in MD.
thanks
nubie said:
If you need one... I can sell you mine.
it has the official sprint WM6.1 REV A rom on it.
its used for a month. literally and comes with extra battery and I have a collection of over half a gig of software (thanks to xda-developers and all the folks involved with the software development) that I'll include.
Im located in MD.
thanks
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ur selling a diamond?
:/ my phone's power button recently got really squishy, think i should go send it in for a new one? i got it in may so i think it is still in warranty plus i got insurance on it i believe, isnt all i need to do if i send it in is reflash it to stock and lock it before i do?
meccax5 said:
ur selling a diamond?
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no... its the Touch. (6900)
nubie said:
no... its the Touch. (6900)
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my whole post is about getting a diamond for free from sprint.
well they have thousands of refurbished touches. and if you claim insurance, they will send you a refurb.
nubie said:
well they have thousands of refurbished touches. and if you claim insurance, they will send you a refurb.
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u dont get it either.
meccax5 said:
u dont get it either.
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I think we all 'get it,' but the chances are that you will NOT receive a diamond in exchange for your touch. As was pointed out, the insurance companies most likely have thousands of refurbished vogues and you would most likely get one of these and not a diamond.
mlin said:
I think we all 'get it,' but the chances are that you will NOT receive a diamond in exchange for your touch. As was pointed out, the insurance companies most likely have thousands of refurbished vogues and you would most likely get one of these and not a diamond.
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exactly... they are smart... they want to push all the vogues out as well- think about that.
nubie said:
exactly... they are smart... they want to push all the vogues out as well- think about that.
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ok, i have understood that since i made that post a week ago. why are people continuing with the post?
even if they dont sell the phone, they still have reconditioned ones in a depot, i have seen people come in with CDM 120's and they send the same model, esp on the phone like the touch, they send all the old phones back and refurb it most of the time its just and LCD or reflashing the phone
so as long as its economical for them to refurbish the phone they will

Broke Nexus One

i don't remember anything about yesterday night.
[URL]http://img638.imageshack.us/img638/5839/070f.jpg[/URL]
i have no sympathy for you...im glad it was your phone...and not a person...hope u learn a lesson form this
my phone stay in my pocket all evening...
manuel90 said:
my phone stay in my pocket all evening...
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How do you know? You don't remember anything.
manuel90 said:
my phone stay in my pocket all evening...
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I switch to an old phone for nights of drunken debauchery. That's the beauty of sim cards...
Boogymanx said:
How do you know? You don't remember anything.
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i remember something but the phone don't have any other damage.
can already find the glass?
My condolences
damn what kind of wine were you drinking buddy?
manuel90 said:
i don't remember anything about yesterday night.
[URL]http://img638.imageshack.us/img638/5839/070f.jpg[/URL]
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I think he means he just doesn't remember anything that could have caused this damage. other people have posted that their screen broke in their bag/pocket seemingly for no reason. I was concerned about this so I googled it and it turns out it happens to other phones too, but rarely. apparently pressure on the screen can do it. unfortunately warranties don't cover it.
or maybe he really was wasted and doesn't remember falling down those stars....
rossiscatch said:
I switch to an old phone for nights of drunken debauchery. That's the beauty of sim cards...
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this man wins and qft
i search a glass for my phone, but i cant find it.
Do you know a website for phone's parts?
It looks like someone tried to remove the dust from under your screen..............................................................................................................................
With a pick axe!
My condolences
R
manuel90 said:
i search a glass for my phone, but i cant find it.
Do you know a website for phone's parts?
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I'm pretty sure parts will become available soon, in the mean time you could buy a G1 from ebay to use short term and then sell it on when you find a screen.
cnn contact me :
Hello Manuel
Sorry, we do not have the digitizer for the Nexus One yet. We are currently trying to source it and should have it shortly.
manuel90 said:
cnn contact me :
Hello Manuel
Sorry, we do not have the digitizer for the Nexus One yet. We are currently trying to source it and should have it shortly.
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Call HTC and get a quote. My screen replacement cost me £78 including labour and return postage.
spr33 said:
Call HTC and get a quote. My screen replacement cost me £78 including labour and return postage.
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im from italy.
manuel90 said:
im from italy.
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dont matter - give htc europe a ring
ive returned phones to repair centre in uk and im in ireland
john.
cqms13 said:
dont matter - give htc europe a ring
ive returned phones to repair centre in uk and im in ireland
john.
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ok
i will call htc italy because don't answer my email
manuel90 said:
i don't remember anything about yesterday night.
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dont mix liquids. old Russian rule.
Condoleances, HTC display costs $200 here

My nexus one screen cracked

omg i didnt even drop it. It just crcked from inside. I was listing to music and i was about change the song took it out of my pocket and it was cracked i couldt see anything
what should i do?
Best thing is probably send it into HTC and have it repaired.
omgdaniel said:
Best thing is probably send it into HTC and have it repaired.
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how much would it cost? and does it matter if i didnt buy it from htc. i bought it of craigslist
youre not the first its happened to...... /
coldchillen said:
youre not the first its happened to...... /
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it happend to you? how did you fix it?
How long have you had the phone?
ChillRays said:
How long have you had the phone?
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well i bought it from a guy on craigslist i ve had it for like 1 month
flameinthefire said:
well i bought it from a guy on craigslist i ve had it for like 1 month
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I might be wrong..
but maybe he/she dropped it a few times which would have agitated the screen. Then maybe with the heat that builds up when charging, might have cracked the screen. Just a wierd theory. Let us know how it goes with htc.
ChillRays said:
I might be wrong..
but maybe he/she dropped it a few times which would have agitated the screen. Then maybe with the heat that builds up when charging, might have cracked the screen. Just a wierd theory. Let us know how it goes with htc.
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it has to have warranty because nexus one it self is not even a year old. but what if they ask me where did i buy it from what shall i say?
flameinthefire said:
it has to have warranty because nexus one it self is not even a year old. but what if they ask me where did i buy it from what shall i say?
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I've been on this forum for about 3 weeks to a month now and i've seen your problem at least 2 other times now. Honesty pays off in this situation. They will ask for your IMEI number (i believe thats whats its called) and they will know that your not the originaly buyer of the phone.
ChillRays said:
I've been on this forum for about 3 weeks to a month now and i've seen your problem at least 2 other times now. Honesty pays off in this situation. They will ask for your IMEI number (i believe thats whats its called) and they will know that your not the originaly buyer of the phone.
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so what does that mean? they wont fix it?
flameinthefire said:
it has to have warranty because nexus one it self is not even a year old. but what if they ask me where did i buy it from what shall i say?
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If you're not the original purchaser then you do not have a warranty.
flameinthefire said:
so what does that mean? they wont fix it?
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They will fix it but it will cost money. I highly doubt they will do it for free because your not the original buyer. You won't know until you call and remember to be honest.
There are many reports of this happening, So don't feel too bad. However I've read that the warranty only applies to the original owner, and view may ask for proof of purchase. Sorry dude.
HTC charge me $1790 for the replacement of the Display
jimmy616 said:
HTC charge me $1790 for the replacement of the Display
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nice, did they give you any freebies ?,
$1790 just too much buddy.
rheza02 said:
nice, did they give you any freebies ?,
$1790 just too much buddy.
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They probably fix his screen and gave him two extra nexus one in case the first one broke. lol
Mokurex said:
They probably fix his screen and gave him two extra nexus one in case the first one broke. lol
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lol
------
it's not that short fixed.
maybe it's a good idea to sell the nexus before it happens to YOU... HTC seem to have some dodgy manufacturing with all these reoccuring problems of the screen.
guess what htc is giving me a new one.......
for free

[Q] I got a crack on the side of my screen, what do I do?

The title says it. Though it's more like a chip out of the screen, the piece is still there. It makes the tablet look much worse, what do I do about it? I can't afford a new one! :crying:
nerfman100 said:
The title says it. Though it's more like a chip out of the screen, the piece is still there. It makes the tablet look much worse, what do I do about it? I can't afford a new one! :crying:
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Pay Samsung to replace it or brave a screen replacement yourself. Don't know what else to tell you.
mustbepbs said:
Pay Samsung to replace it or brave a screen replacement yourself. Don't know what else to tell you.
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I doubt that Samsung will repair an Asus device .
mustbepbs said:
Pay Samsung to replace it or brave a screen replacement yourself. Don't know what else to tell you.
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Samsung repairs Asus devices? Awesome!
Sent from my Nexus 7 using Tapatalk 2
mustbepbs said:
Pay Samsung to replace it or brave a screen replacement yourself. Don't know what else to tell you.
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I think someone is in the wrong forum. You used Apple Maps, didn't you?
I hope it's not expensive. Has anyone else here gotten their N7 fixed through ASUS?
Gah sorry. Accidentally thought I was in the GS3 forums. I meant Asus.

Screen Issue... Can't Press "P"!

I think part of the touch aspect of my screen failed. Whenever I try to use the right far right side of the screen, nothing happens. For example, if you look at the picture I took, I turned on the pointer location function in the developer tools. What I did was drag my finger down the edge of the screen in the same position. As you can see it starts to pan to the left. This area to the right of the line doesn't work so I can't use the letter P or the old menu button in apps.
It wasn't this way when I got it as one of my Google usernames has a '0' in it and another has a 'P'.
Is anyone else having this issue?
View attachment 1508412
RMA time!
Sent from my Nexus 4 using xda premium
Try a quick factory reset and see if it helps..
Girn said:
RMA time!
Sent from my Nexus 4 using xda premium
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I figured it might come to that. Wonder how long I'll have to wait to get one back.. :crying:
Yuvin said:
Try a quick factory reset and see if it helps..
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Click to collapse
Gave it a try since if I'm RMAing it, I'll be resetting it anyways. Didn't help one bit!
enis
Sent from my Nexus 4 using xda premium
oh man that sucks, better off just hard reseting it and if that doesnt work call up google.
T3hD0gg said:
I figured it might come to that. Wonder how long I'll have to wait to get one back.. :crying:
Gave it a try since if I'm RMAing it, I'll be resetting it anyways. Didn't help one bit!
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It's my understanding they have a reserve of them available for exchanges.
kanetheninja said:
It's my understanding they have a reserve of them available for exchanges.
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They do, I received a replacement on Friday.
kanetheninja said:
It's my understanding they have a reserve of them available for exchanges.
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KiNG OMaR said:
They do, I received a replacement on Friday.
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Interesting. I called up Google Play support and doing an RMA was pretty painless. Should have a new one sometime this coming week, hopefully. :victory:
T3hD0gg said:
Interesting. I called up Google Play support and doing an RMA was pretty painless. Should have a new one sometime this coming week, hopefully. :victory:
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The RMA process was so easy, I literally only said I received my phone with a scratch on the bezel and the rep put me on hold and sent me emails with the paperwork. Done deal and really understanding.
KiNG OMaR said:
They do, I received a replacement on Friday.
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So you already received the replacement? I am waiting for replacement and i call them they told me they don't know if they have stock for replacement. Or CSR just don't know.
T3hD0gg said:
Interesting. I called up Google Play support and doing an RMA was pretty painless. Should have a new one sometime this coming week, hopefully. :victory:
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Yes it was easy but do you really think we would received it this week.
KiNG OMaR said:
The RMA process was so easy, I literally only said I received my phone with a scratch on the bezel and the rep put me on hold and sent me emails with the paperwork. Done deal and really understanding.
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Yeah I told them same as well it was easy but no idea if we gonna really received the phone soon
Sent from my Nexus 4 using Tapatalk 2

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