[Q] Nexus 4 touchscreen and Battery Issues - Nexus 4 Q&A, Help & Troubleshooting

Hellllo everyone!
I bought a Brand New Nexus 4 a 5 months back from an unofficial distributor. In the Beginning I loved the phone, but now this phone is really giving me a lot of headaches lately.
My first issue is the Ghost touch and dead zone issue that has been affecting quite a few G4's lately. (Since I enabled "Show Touches" in developers options,I am able to see any touch inputs on my phone. )
The ghost touches occur right in the middle of the screen (Right where the dead zone is) and the ghost touch issue disappears when I lock and unlock the screen.
The ghost touches may show up again after a minute, 10 minutes or maybe even the next day.
To my dismay, I think that a new dead zone has appeared (however, much smaller than the dead zone in the middle) a centimeter above my Navigation bar.
My other issue is that when my battery reaches a certain level, say around 25-38%, the whole screen erupts in a fury of touches all over the screen. My phone is rendered unusable, until I charge up the phone.
And another issue is that when I restart my phone, the touch screen sometimes does not respond at first. It then starts working after a while. It could start working in 1 minute or it could start working in an hour. This particular issue only happens when I restart the phone
Honestly, I have taken care of my phone, and never dropped it or abused it in anyway.
I read reviews about the whole "Amazing Quality" of the Nexus 4, and was bought on looks and design of the phone, but right now I'm really starting to regret my choice, and wish I went with an Xperia Instead.
Sadly, since there is no official LG or Google Service centers where I live, and since I bought this phone from an non-official shop, I'm unable to send it in for warranty claims.
I'm quite adept in opening up electronics, so I have no issues opening up my Nexus.
Does anyone know of a way to fix this phone, without a Digitizer replacement?
And is there anyone out there facing the same problems?

You still have lg warranty regardless of where you bought it from. Its more likely that you got a refurb though. In terms of fixing it I think you are in for a new screen.

Hey, thanks for your reply
There is no official warranty where I live, so I cant RMA it to google or LG.
Honestly through the issues keeps on increasing day by day.
Now it looks like my battery dies around the 60% mark. I guess my battery is uncalibrated?
Anyways, now because of these battery issues, I cant make it past 4 hours of use before the touch screens acts up and the phone shuts down.
I am very unhappy about this phone.
Any way to solve the battery issues?

My other issue is that when my battery reaches a certain level, say around 25-38%, the whole screen erupts in a fury of touches all over the screen. My phone is rendered unusable, until I charge up the phone.
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Click to collapse
I found out that this issue is most likely due to the battery. It somehow became slightly inflated, thus severely reducing the battery life and throwing off Android's Battery meter.
I tried over 6 different touchscreens and they all had this problem.
Great, I now have to buy a new battery as well.
And another issue is that when I restart my phone, the touch screen sometimes does not respond at first. It then starts working after a while. It could start working in 1 minute or it could start working in an hour. This particular issue only happens when I restart the phone
Click to expand...
Click to collapse
A full factory reset of the phone, helped to solve this particular issue.
The ghost touches occur right in the middle of the screen (Right where the dead zone is) and the ghost touch issue disappears when I lock and unlock the screen.
The ghost touches may show up again after a minute, 10 minutes or maybe even the next day.
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Click to collapse
And there is no fix for this other than a full Touch+Display Panel replacement.
Right now I'm going to have to buy a cheap 10 dollar phone as my main phone, while I raise up the money and find the time needed to search for and buy these parts for my Nexus.
Honestly, Google and LG have made a very bad impression on me, and I will think twice before buying another LG Nexus phone in the future.

Update:
I Bought a new Display and a new LG Battery, and so far all my issues have been solved.
Now I guess I have to sell this off.
meh.

Akash434 said:
Update:
I Bought a new Display and a new LG Battery, and so far all my issues have been solved.
Now I guess I have to sell this off.
meh.
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I'm having the same issue so, do i have to buy a new display, a new battery or both?

diegz0r said:
I'm having the same issue so, do i have to buy a new display, a new battery or both?
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Click to collapse
Sorry for the very late reply, but yes, It does seem that you will have to replace both.

Related

So i sent my nexus in for repair

it arrived yesterday at htc repair and ive been watching the repair tracking site. i had some pixel problems, like a quarter of my screen was darkened grey.
Keep in mind my phones bootloader unlocked, rooted, haha and i sent it in as is running the latest miui. Why? idno.
Anyways. I just checked the repair site and it says:
Ticket Information
Status: We are repairing your phone.
Service Type: Repair
Issue Description: top screen is darker that the rest of the device
I havent approved to pay for any repairs for an out of warranty phone. So i guess im off the hook right? I think im about to prove that htc repair people dont give a F***!
THought id share..
Uhhh, we have known this for a year now. It has been proven time and time again that HTC will warranty repair hardware defects, despite an unlocked bootloader.
This is nothing new or surprising.
Did someone has problems with the multi-touch screen: lags, do not respond or random reactions ...even when having a call ?
the solution for now is to push "shutdown button" and it seems to reinitialize the sensors for the screen ... isn't it weird ? It occurs 40% of the time ...
The menu for reinitialize sensors/calibration do not exist (for HTC Legend/Hero you can re-calibrate the sensors).
Do you have same problems ?
I will send it for repair soon...
im having the same problem, ive had it for a long time now, ive gone threw 20 Roms. so i know its not software related, or is it something the devs are over looking??
weird thing ....do Googlers have same problem when demonstrating navigation/goggles/phone calls/voice recognitions .....or do we fall on bad series ???
definitely hardware problem or something no-one has been aware of ....?
masterdevx said:
Did someone has problems with the multi-touch screen: lags, do not respond or random reactions ...even when having a call ?
the solution for now is to push "shutdown button" and it seems to reinitialize the sensors for the screen ... isn't it weird ? It occurs 40% of the time ...
The menu for reinitialize sensors/calibration do not exist (for HTC Legend/Hero you can re-calibrate the sensors).
Do you have same problems ?
I will send it for repair soon...
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Click to collapse
Sometimes it's worse than others, I think if the phone is running something pretty intense it happens more often. Otherwise, no, there's no calibration. Calibration doesn't make sense on a capacitive screen.
The touch screen issues have been known since the beginning, and the solution of quickly turning the screen off and on has been known for just as long.
It's part of the hardware, and most if not all Nexus owners experience it once in a while.
Getting a warranty replacement for that will not fix anything, it is a flaw in the hardware design.
Good thing to know that...but really weird for such a device...they probably think about it when starting/choosing next nexus.... ;-)
http://quintessart.blogspot.com
I'm curious whether they'll return it with a relocked bootloader and stock ROM
i've noticed that the only time i have touchscreen response issues is when i use my N1 without a case on it and it seems to be because some of my fingers touch or get near the edges of the screen glass. i have a silicone slip on case and when its on the phone it prevents me from touching the glass accidentally at the edges and i never experience any response problems when its on the phone. just my 2c.
Frito11 said:
i've noticed that the only time i have touchscreen response issues is when i use my N1 without a case on it and it seems to be because some of my fingers touch or get near the edges of the screen glass. i have a silicone slip on case and when its on the phone it prevents me from touching the glass accidentally at the edges and i never experience any response problems when its on the phone. just my 2c.
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Click to collapse
It occurs for me 40% of the time ...with or without case, on hand or laid on a desk ...whatever i want to do ...call/messaging/browsing/just home button/alarm clock/unlocking with security path/scrolling between desktops ... really disturbing hardware problem ...
masterdevx said:
It occurs for me 40% of the time ...with or without case, on hand or laid on a desk ...whatever i want to do ...call/messaging/browsing/just home button/alarm clock/unlocking with security path/scrolling between desktops ... really disturbing hardware problem ...
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yeah that would annoy the crap outta me as well, glad mine does not exhibit this problem.
i'd love to guesstimate how old mine is but i'm the second owner, it might be possible that they fixed this hardware issue in later build revisions or it could just be a random problem with the touchscreen/module, some do it and some don't idk.
cmstlist said:
I'm curious whether they'll return it with a relocked bootloader and stock ROM
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Click to collapse
I recieve my phone back tomarrow. Ill let you know how my phone comes back. Does anyone know how you can tell if i have a new amoled screen or not?
Im pretty sure i will be able to tell if i get an slcd right off the bat.
btw i sent it in monday im geting it friday. great service..
I revieved my phone back completely stock bootloader locked unrooted running frg83. as soon as it connected to internet it got update for 83d. oh to be stock again.
edit: oh yeah they also replaced my power button and i sent it in for a screen repair.
wow. seems like excellent service. supposedly i have a battery on the way but haven't received yet.
jm1999 said:
I revieved my phone back completely stock bootloader locked unrooted running frg83. as soon as it connected to internet it got update for 83d. oh to be stock again.
edit: oh yeah they also replaced my power button and i sent it in for a screen repair.
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Click to collapse
was it amoled or slcd though lol
i have to make the call when i get up. today my usb port was gone from the phone when i went to plug it in tonight. i never used to have the screen issue, it slowly started happening and now it happens all the time, i lay it flat in my hand and i hit a button on screen and my menu pops up etc.
nice to see a recent time frame though, i'm dreading going without my phone and having a dumbphone replacement. would love to know if it was amoled or slcd you got back though, thats my one worry

ERRATIC nexus 4 tocuhscreen. Ghost touches

so my screen started with this crazy thing. theres a dead line on top of the screen. and touchscreen litteraly goes crazy. opens and closes apps, zooms in and out, swipes. this stops when i turn the screen of and back on, temporarely.
the phone has never been dropped or damaged in any way. just started randomly. i've tried 4.4.2, 4.2.2, custom roms, franco kernel,
flashing stock rom via fastboot fixes it,.
dead line desapears, everything goes back to normal. but when i leave it over night charging. the problem revives. i've seen this problem in youtube and google forum.. with the same deadline on the upper screen..
I Made a touchscreen text and everythiing is fine. but when the deadline appears fails
HELP!
My gf is having the exact same problem with her phone at the moment. I'm guessing that the digitizer needs to be replaced...but any other thoughts are certainly welcome.
Sent from my Nexus 4 using xda app-developers app
Xenoism said:
My gf is having the exact same problem with her phone at the moment. I'm guessing that the digitizer needs to be replaced...but any other thoughts are certainly welcome.
Sent from my Nexus 4 using xda app-developers app
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I also disconnected battery.. no fix. right now theres no deadline. i think it could be the battery. like when you plug in with wrong charger and phone goes crazy.
right now theres no deadline. works perfectly no deadline. low battery tho:crying::crying:
Could be a grounding issue. When I use chargers that aren't probably made I'll have that problem. Try using another wall charger and another wall socket.
Well, mine it's definitely the screen. I enabled screen touches in developer options and there is a dead rectangular area across the top of the screen that doesn't register most touches...and occasionally sporadic ghost touches start erratically pressing this area not allowing me to touch elsewhere. I'll likely have to start looking at repair options.
Sent from my Nexus 4 using xda app-developers app
Xenoism said:
Well, mine it's definitely the screen. I enabled screen touches in developer options and there is a dead rectangular area across the top of the screen that doesn't register most touches...and occasionally sporadic ghost touches start erratically pressing this area not allowing me to touch elsewhere. I'll likely have to start looking at repair options.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
i definitly lowered the frequency of the issue charging mi cellphone with the PC. the deadline is gone. sometimes returns. no more crazy touches. they sometimes come back too. im thinkin this could be battery grounding issue. ill try replacing the battery!
Happens me with g2 charger
Sent from my Nexus 4 using XDA Premium 4 mobile app
Xenoism said:
Well, mine it's definitely the screen. I enabled screen touches in developer options and there is a dead rectangular area across the top of the screen that doesn't register most touches...and occasionally sporadic ghost touches start erratically pressing this area not allowing me to touch elsewhere. I'll likely have to start looking at repair options.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
mine has the same issue. rectangular deadline on top of the screen. comes and goes. with developers options detects. but when it comes back doesnt. and sometimes the whole screen is unresponsive till i power of screen.
juanca_m21 said:
mine has the same issue. rectangular deadline on top of the screen. comes and goes. with developers options detects. but when it comes back doesnt. and sometimes the whole screen is unresponsive till i power of screen.
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Click to collapse
happened to me with my previous phone lg optimus black and kind of happened with my nexus. in the previous phone i had a lot of ghost touch. they started happening one every phew days and after six month i had ghost touches every single day rendering the phone almost unusable. got it for guarantee and they changed the touch screen. the problem started again on the new digitizer with some sporadic ghost touches, on the same day! after that i bought nexus. after a while i saw ghost touches too but it's rare. for me the ghost touches happened when i was playing a game called tubing and with time happened every where. tubing is a game where a lot of quick touches is required. now that i stopped playing that game everything seems fine
a friend of mine had this problem some time ago with htc hd2. the service told him that this kind of touch technology has problems in warm weather(i live in cyprus and in the summer it gets up to 42 43 degree celcious) .
ttheodorou said:
happened to me with my previous phone lg optimus black and kind of happened with my nexus. in the previous phone i had a lot of ghost touch. they started happening one every phew days and after six month i had ghost touches every single day rendering the phone almost unusable. got it for guarantee and they changed the touch screen. the problem started again on the new digitizer with some sporadic ghost touches, on the same day! after that i bought nexus. after a while i saw ghost touches too but it's rare. for me the ghost touches happened when i was playing a game called tubing and with time happened every where. tubing is a game where a lot of quick touches is required. now that i stopped playing that game everything seems fine
a friend of mine had this problem some time ago with htc hd2. the service told him that this kind of touch technology has problems in warm weather(i live in cyprus and in the summer it gets up to 42 43 degree celcious) .
Click to expand...
Click to collapse
Of topic: why'd you spell few with a pH? Phew
Sent from my Nexus 4 using Tapatalk
dethrat said:
Of topic: why'd you spell few with a pH? Phew
Sent from my Nexus 4 using Tapatalk
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typo. i don't write english as often as i used to.
ttheodorou said:
typo. i don't write english as often as i used to.
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Click to collapse
Ah right just thought it was a strange spelling error
Since phew means something totally different.
Sent from my Nexus 4 using Tapatalk
i only had this issue when i charged the phone with a cheap Chinese charger, it would go crazy till i rebooted, as above grounding issues,
but op said it was gone with stock rom, so its not a hardware issue, tried charging via other means
republicano said:
i only had this issue when i charged the phone with a cheap Chinese charger, it would go crazy till i rebooted, as above grounding issues,
but op said it was gone with stock rom, so its not a hardware issue, tried charging via other means
Click to expand...
Click to collapse
THIS seems to be a grounding issue. after charging it comes back. but after a while without charging comes back.. no fix yet! i hate how google doesnt give support about this. theres a ton of people with this issue
I have this same issue, was wondering if anyone found a fix yet?
I have lost all touch sensitivity in the down part basically I can't use the Nav bars and also above the nav bars sometimes its very hard to press on things check out my video I have it here in the last part http://www.youtube.com/watch?v=eDDOSyLLnGs&feature=gp-n-y
nexus 4 ghost touches and dead screen.
Believe it out not, the crazy ghost touch and dead screen areas are NOT the screen. It is the battery. It sounds crazy, but it is true. The bad party is, nexus 4 batteries are old. Buying a new one won't necessarily solve the problem. I would buy the brand name this party battery.I have had bad new oem batteries die to their age.
Hello guys ley me join this party of ghost
As my device is also doing same weird thing like unnecessary touch without my feedback in most of third party app, setting app and in play store it goes crazy and start clicking on any option available without my touch
But the thing which is making me frustrate that this happens only on custom kernel as I tried all with stock google factory image 5.1 and this problem arise just a few days back and I was on custom ROM with custom kernel before 5.1 update everything was fine but after 5.1 update I mean custom 5.1 ROM with custom kernel this problem arises now if I m going back to 5.0.2 custom ROM with custom kernel my device become crazy and just start clicking any option in setting app I m totally stuck with Google factory image and stock kernel
Please guys if any one has pepper solution for this ghostly touch help me so that I can enjoy custom ROM and kernel :crying:
Mouse BlueTooth (without adapter)
I found the cheapest possible solution, as the replacement digitizer is not profitable.
I bought a mouse BlueTooth (without adapter) without problems and now I can move the cursor around the screen over the entire surface.
N4 is not for me everyday device.
In my case, I bought a mouse i-Tec Bluetouch 243.

Erratic ghost touches. Help!!

I recently got a refurbished Nexus 4 from Google beginning of April. I been having minor issues ever since getting it but i never bother to call them or get them to send me a new one since my warranty was expiring around end of April. So since last week, my phone started having these crazy erratic ghost touches lasting either a few seconds where i'd turn off my screen and it goes back to normal or it would last a good 10-15 minute non stop. I rooted it recently and i tried to do a google support. They suggested factory reset, did that. Re-image the device to original state, also did that. The problem continues and its getting a bit annoying. I noticed the problem starts a lot more frequently when the phone is hot or when the battery is below 50%. Is there anything i can do to make this go away or less frequent? Thanks
Also google suggest i call LG to get them to repair it and have my wallet raided. I prefer not to. Since i feel like they cheated me by giving me a crappy refurbished phone that has hardware issue just like the one i bought from them.
ghost touches unfortunately are not uncommon. I experienced them as well, then the lower bottom margin of the touch screen went completely dead. If you take a look at this thread, http://forum.xda-developers.com/nexus-4/help/q-t2810588 you'll notice there's more people on the same boat. There's not much that can be done, it's a hardware fault and probably the screen will need to be replaced.
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crashDebug said:
ghost touches unfortunately are not uncommon. I experienced them as well, then the lower bottom margin of the touch screen went completely dead. If you take a look at this thread, http://forum.xda-developers.com/nexus-4/help/q-t2810588 you'll notice there's more people on the same boat. There's not much that can be done, it's a hardware fault and probably the screen will need to be replaced.
Click to expand...
Click to collapse
I did some search on google forum and there was a huge thread on it as well. This problem started to happen more frequently started the 4.4 update for a lot of users. Freaking google offers no help at all :/

The ultimate Nexus 4 digitizer failure thread

I've been using this phone for around 14 months now. I've always thought about how LG managed to build a phone like this and sell it for 300 bucks. Well two days ago I got the answer. The lower part of my screen just stopped functioning, thus disabling my buttons. I searched for this problem and found a MASSIVE thread on google support forums about this. Basically the lower part of the digitizer just goes full retard. Sometimes it works, sometimes it doesn't. And when it doesn't work it makes the entire phone lag (on a custom rom)(it doesn't work 95% of the time).
To fix this i tried to make the navbar slightly bigger, but that resulted in a growth of the defected part. And using PIE or button saviour is just a pain for me.
I made this thread to let people know that this problem exists. If the next Nexus phone is made by LG, I'm buying something else.
This is an open discussion, so anyone with a similar problem/fix can post.
I really dont know, what you guys actually do with your phones. I am using my nexus 4 for about 1 and a half year now, has been dropped twice with two scratches on the edges - no screen broken, no bootloop ever, no nothing. I can say of myself that I am not the friend of bumpers or screen protectors or any of those ugly things. I also flash a lot, try out a lot of apps - my nexus 4 has seen it all.
But not only the nexus 4, also my previous phones are fine and they still work (a nokia 5130 xpress music and a sony ericsson u10i). Thats why I thing a phone is just as good/stable/great as the user do. Of course there are a lot of issues out there but I think they dont appear from nowhere.
4 nexus 4's in the family most almost 2 years old......never a problem. This kind of crap reminds me of the " my back glass just exploded on its own" thread. Let's not make blanket statements.....digitizers on phones malfunction all the time....on all brands, probably due to your mistreatment.
I do not understand the point of blaming it on the user though. Yeah, many phones from different brand have digitizer issues. Yeah, digitizers fail. But if a lot (and I mean a lot) of users are complaining on the same exact issue there is a manufacturing problem for sure. And it's pretty clear that you did not bother checking the related thread at google's support forum, otherwise you would notice how many "mistreating", as you say, users are all having the same digitizer issues in exactly the same part of the screen. Now, does that mean that every nexus 4 sold will have the digitizer fail at some point or another? absolutely not. Maybe its' only one every 100, or even 1.000 or 10.000. Maybe it was a defect of a relatively small batch of screens (seems legit since the issue always occurs after a certain amount of months), that were sold in a period where you didn't buy the your four statistically (ir)relevant devices.
when will you guys understand that just because your phone does not have the issue, doesn't mean that NO phone has that issue??
(and even if it's not one but 5, 10 phones, how much relevance do you think it has compared to the hundreds of thousands of shipped devices?)
for what matters to the actual thread, anyway, I read LG replaces the defective devices under warranty without fuss. If the device is out of warranty, a diy repair is pretty easy to people savvy with tools.
Anyway, there is a couple threads here that talk about the issue:
http://forum.xda-developers.com/nexus-4/help/q-t2810588
http://forum.xda-developers.com/nexus-4/help/screen-touch-test-results-t2822075
This isn't the users' fault. Take a look at this: https://productforums.google.com/forum/m/#!topic/nexus/7SNIT8xPYzc
The repair costs in Sweden are so high, I might aswell get a new phone. I didn't even get this phone for 350$, LG sells it for 500$ in non-google play countries. And btw, half of my screen is not working now.
Or maybe you spent the last year keeping your phone in your pocket instead of a belt case and damaged it, or dropped it, or got water on it, or any of the other 10 million things that could damage an LCD/ digi. While I understand you have a problem and are looking for someone to blame....99% of these issues are due to physically caused damage and not defects. I have 2 teenagers.....I know how they treat their phones and I spend a lot of time repairing them after " I didn't do anything"
Same here
I'm having the exact same digitizer problem with my Nexus 4. First, a band of 8mm at the bottom of my screen became unresponsive, then a week later, the band grew to about 14mm.
I've had my N4 for 15 months. Bar two hairline cracks on the back panel (around the rear camera and speaker) my phone is mint. Barely a scratch on the digitizer front panel, and yet, it's failing. The weirdest part is, the otherwise lifeless zone at bottom of my screen occasionally springs into action with erratic ghost touches on my nav bar. I'm working around the problem at the moment, however, if the dead zone gets any higher, my phone will become unusable.
Reddit, YouTube and Google support are full of similar occurrences, and still not a peep from Google or LG.
My wife and I both have been using nexus 4 phones since it launched nearly two years ago. Hers started doing this 3 months ago and is practically unusable now. Mine started doing it last month and is getting worse too. I always thought of it as a great device and thought highly of LG's build quality but its hard to have those feelings now. Seems related to age + heat. Will be trying a different manufacturer next time since her phone has always been in a case and is flawless. Mine is banged up bad without a case but lasted longer.
Also my 16 monts old N4 two weeks ago after a run in hot humid weater followed by a very long phone call started to show problems at the bottom of the screen (no swipe up to activate Google Now) and in a couple of days all the lower portion of the touch became unresposive as clearly showed activating the pointer position under the developer options menu. Does anybody know exactly where is the problem? Digitizer connector, synaptics chip, cable? At present I'm trying to convince Google UK to issue an RMA in Italy where I'm now and would appreciate hints how to achieve that as it seems they offer RMA only to a country where the Nexus 4 was originally available on the local Play Store.
maulich said:
4 nexus 4's in the family most almost 2 years old......never a problem. This kind of crap reminds me of the " my back glass just exploded on its own" thread. Let's not make blanket statements.....digitizers on phones malfunction all the time....on all brands, probably due to your mistreatment.
Click to expand...
Click to collapse
back glass does crack on some phones when there is sudden change in temperature ,it happened on xperia z as well dont be so naive , the probability of mistreatment has nothing to do with factory defects
My digitizer works fine until the batter gets to about 80% .... then the screen freaks out and the phone turns off.... fun stuff!
fahadsul3man said:
back glass does crack on some phones when there is sudden change in temperature ,it happened on xperia z as well dont be so naive , the probability of mistreatment has nothing to do with factory defects
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Click to collapse
Ya right....ignorance......
This is actual real problem. My Nexus 4 works fine. But replaced the digitizer on my brother's after the bottom half died. Just go on eBay and buy the panel for around 50 bucks. About an hour of work
Sent from my Nexus 4 using Tapatalk
repaired my screen
i replaced the screen after just 1yr 7 days. I live in India so phones available are quite cheap and the screen replacement cost was cost of an average smartphone but still i replaced it . I just want to know whether the replacement screen will have a digitizer problem after 1yr. I also had to replace the battery.
4 Screens replaced, the last 2 had bad digitizers?
I've replaced cracked screens 4 times now... the 3rd developed issues with the touchscreen going unresponsive every once in a while (I would tear down the phone again and again and finally the touchscreen would inexplicably begin working again.) I Finally cracked that one and now the new one has the same issue. I installed the new screen/digitizer, again with some difficulty , After a few reboots for whatever reason, suddenly unresponsive. Reboot 4 more times and it's back. Initially I'd thought I just bought a bad replacement screen but two in a row is pointing me towards .. well, something else...
Looking closely at the new component I'm a bit concerned as the text on the ribbon cable from the digitizer is labeled "Snaptics" rather than "Synaptics" though the chip itself is labeled correctly...
Sigh...
In any event, I was hoping someone could possibly shed some light onto this. 4 screens later I'm a bit sentimental and would hate to have to retire my N4.
I almost replaced my screen assembly because I had the dreaded dead band in the middle of my screen. It was present in TWRP so I figured the digitizer was bad. Then I started to get screen jitters and ghost touches. I tried wiping everything, new ROM's, etc. I final flashed the last PA KitKat beta and the 4.4 Gapps. Problem solved. I re-flashed the PA 5.0.2 Alpha 2 and there are no problems anymore. I was convinced it was a hardware problem because the problem mirrored every N4 digitizer problem thread that I saw.

Tablet Z2? Stay Away!

That's it I'm really disappointed with this device.
First the touch problem.
Then there's also some weird problems with charging (touch response is close to zero when charging with some chargers, doesn't charge when using power hungry apps) and the sound delay.
And now there's some yellow spots showing on the screen. Mine goes back to Sony for warranty, but for those considering getting this device, I'd advise against it.
bbarou said:
That's it I'm really disappointed with this device.
First the touch problem.
Then there's also some weird problems with charging (touch response is close to zero when charging with some chargers, doesn't charge when using power hungry apps) and the sound delay.
And now there's some yellow spots showing on the screen. Mine goes back to Sony for warranty, but for those considering getting this device, I'd advise against it.
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Click to collapse
I know im going to sound like a sony rep but. Sry to here this, I have the Z2 tablet since july, and yes touch was an issue when I first got it, but these issues have disappeared since software updates. As for the yellow tint I cant say I suffered from it. Never used mine while charging as generally I find the battery life great. Sony are certainly not perfect - show me a manufacturer that never has any issues...
meteor999 said:
I know im going to sound like a sony rep but. Sry to here this, I have the Z2 tablet since july, and yes touch was an issue when I first got it, but these issues have disappeared since software updates. As for the yellow tint I cant say I suffered from it. Never used mine while charging as generally I find the battery life great.
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Well , I pre-ordered mine and I got it since march. Touch has sure improved since then but it is still light-years behind my old Acer Iconia A500.
Just try it with a multi-touch test app. Even with the 4.4.4 firmware it still cannot register more than 3-4 finger consistently when you move them around.
My aging Iconia does not drop a single touch.
meteor999 said:
As for the yellow tint I cant say I suffered from it..
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They appeared about 10 days ago.
meteor999 said:
Never used mine while charging as generally I find the battery life great.
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Well I do. Especially when I play XCOM as it is a power hog. And sometimes the screen is completely unresponsive until I unplug it.
meteor999 said:
Sony are certainly not perfect - show me a manufacturer that never has any issues...
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Did I say anywhere to stay away from Sony devices? What I said is stay away from the Tablet Z2. After almost 7 month of ownership I can definitely say if I could send it back I would.
The yellow tint issue is just the one drop too many. I was thrilled by the device at first (although annoyed by the touch issue): http://forum.xda-developers.com/showpost.php?p=51450622
Not anymore.
I am pretty sure the touch screen issue while charging is from a low quality charger. If you are getting a lot of AC ripple, it will completely flip out.
A good way to test this is to use an external battery pack. If the issue goes away, then buy a real high quality charger.
fwp said:
I am pretty sure the touch screen issue while charging is from a low quality charger. If you are getting a lot of AC ripple, it will completely flip out.
A good way to test this is to use an external battery pack. If the issue goes away, then buy a real high quality charger.
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Your post makes it sounds like I'm kinda dumb.
I tried with three different external battery packs and about a dozen chargers.
I experienced problems even with the stock charger. It is not even the best of my chargers for this device.
I'm not the only one with issues with charging:
http://forum.xda-developers.com/showthread.php?t=2699250
http://forum.xda-developers.com/showthread.php?t=2769763
not only u get problems with him
Op has a right to complain, as long as it stays within the boundaries of XDA rules. So I remind everybody to keep the peace. If the thread gets out of hand, it will be closed.
OP, it's very unfortunate you've had so many issues with your device. I hope you can get them sorted out with Sony. I would suggest constantly communicating with them, and perhaps they will take it back into service. At least that's what they should do, for devices with multiple issues. Take it up with higher management if need be.
So keep it civil folks. Please.
MD
I had the yellow tint, Sony had my screen replaced only took 5 days.
I think the problems are not usually for this tablet. I have mine long-time and no problem with touch, yellow tint or charging in normal . But charging only if I use docking station with those two contacts to charge the tablet. If on micro usb port with power adapter charging gets slower and the device sometimes is less responding to touch.
But I agree that if having those named problems, the tablet would get useless in a way and I would try to get it "corrected" by Sony or seller of the device.
Gesendet von meinem SGP511 mit Tapatalk
jai23 said:
I had the yellow tint, Sony had my screen replaced only took 5 days.
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Good to know.
bbarou said:
Good to know.
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I bought it in March, the day it came out in HK.
After about a month, i realised that there were green dots, tiny ones on the edges of the screen.
Anyway, i made a post about it a few months ago, but long story short,
My screen got replaced in less than half a day. Dropped it off before lunch at sony centre with a repair center, and got it back in the same afternoon.
I am assuming that yours is still under warranty. Maybe you could do the same?
I bought mine un June, and i don't have any of the issues people describe (usually with early units), my screen registers 10 fingers moving on screen consistently, one of the first thing i did after purchase was install the MultiTouch Tester app to check, also i have no yellow tint or anything like that.
I have been a Sony customer for a long time ago, and i know wht happens with Sony devices, first units always have flaws, i had one early Xperia Z, and i, and a lot of other early customers, got battery charging problems, dead pixels, dodgy loudspeaker, and stuff... The first PS3 fat models, i really doubt there is one left alive in the world. This time i waited some months before purchase the Tablet Z2, and it seems i did the right thing.
Seems like the op was trying to troll us, but didn't get much of a response! ?
jewelkobayashi said:
I am assuming that yours is still under warranty. Maybe you could do the same?
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Yeah. It is. I sent it Thursday afternoon and it already came back this morning.
That was incredibly quick. I haven't had the time to play with it much yet to check if all issues are resolved but that sure is great customer service.
By the way my tablet was unlocked and rooted (I re-locked and unrooted before sending it back) but still under warranty .
SANGER_A2 said:
Seems like the op was trying to troll us, but didn't get much of a response! ?
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Are you trying to troll me?
bbarou said:
Are you trying to troll me?
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Only person allowed to legally "Troll".... is ME! :laugh:
Glad they hopefully got it fixed!
Moscow Desire said:
Glad they hopefully got it fixed!
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I wouldn't say so. They changed the screen so no more yellow spot... but touch response feel even worse, charging problems persists.
I won't add any fuel to the fire , seems like some would rather I shut up, but I 'm terribly disappointed with this device. Great customer service though...
Is there any way to delete this thread?
bbarou said:
I wouldn't say so. They changed the screen so no more yellow spot... but touch response feel even worse, charging problems persists.
I won't add any fuel to the fire , seems like some would rather I shut up, but I 'm terribly disappointed with this device. Great customer service though...
Is there any way to delete this thread?
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Hey, nobody wishes you to delete the thread.
If there are issues, then they need to be known. I'm really sorry you have some problems. For the most part, it seems some folks don't have the same. But, that doesn't mean you "don't" have a lemon tab. And lemon products "do" happen.
If the tab is not charging correctly, then there's an issue.
Does it charge somewhat correctly from a USB Computer charge?
Sony, is probably one of the most consumer friendly organizations.
I can say, having owned an Iconia A701, is that when dealing with high performance tabs, the touch responsiveness, well, it leaves much to be desired. And at times, you had to tap more than once to get the response. NOT GOOD when playing a game.
In the first weeks, I also had the touch problems.
It was really a shame and totally unacceptable that Sony denied the existence of the touch problem and needed so long to release a fix.
The customer service of Sony is abysmal.
BUT: Since the firmware which fixed the touch problem I'm VERY satisfied with the tablet! It's simply a joy to use and to look at, and of all my devices, it runs by far the most stable and consistent and has by far the best and most consistent battery run time.
So I recommend it!

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