Google apps can't connect over wifi - Galaxy S 4 Q&A, Help & Troubleshooting

Hi all, I'm stuck with a problem with my S4 that's been plaguing me for a while but has got a lot worse since my upgrade to KitKat. Put simply I can't connect to Google services over wifi, whether that's GMail, Google Play, Google Music or any other service via a Google app. Other apps are fine and if I switch of wifi I can connect over 3G with no problems.
I'm stumped and (ironically) Google can't help me. Apart from using 3G any time I want to use a Google app on my phone, can anyone suggest either a solution or something that can help me work out what's going on?
Sent from my SM-P600 using Tapatalk

Also having the same problem. Works fine on 3G. Happened on every person WiFi I use. Using a Htc m8

robpc said:
Hi all, I'm stuck with a problem with my S4 that's been plaguing me for a while but has got a lot worse since my upgrade to KitKat. Put simply I can't connect to Google services over wifi, whether that's GMail, Google Play, Google Music or any other service via a Google app. Other apps are fine and if I switch of wifi I can connect over 3G with no problems.
I'm stumped and (ironically) Google can't help me. Apart from using 3G any time I want to use a Google app on my phone, can anyone suggest either a solution or something that can help me work out what's going on?
Sent from my SM-P600 using Tapatalk
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Hy there
It's a server/internet setting. In my school I also can't connect to google services, that depends on the network. Maybe contact your administrator or look what could be the problem in your network

Related

Google services connectivity issues

I did a search and I haven't found any info online. Within the past month or so, I have been getting google services connectivity issues where the colors on the bars switch on and off from white to green (meaning there is internet connectivity but no connection to google services). I don't get this problem when I am connected directly to wifi.
This is annoying because if I sign on gchat/gmail, there is a delay until I receive the updated information.
I was hoping that 2.3.4 would resolve this issue, but it still remains.
There is a thread going on about this issue where other people have reported seeing this:
http://www.google.com/support/forum...ad?fid=7c7a962fd3ae87e20004a26b2f3f005b&hl=en
Has anyone on the forums experienced this issue? Are there problems with the google services currently? Thanks in advance.
this also happens the other way around. i'm not connected to a phone service, but can see a signal, and when wifi is active and connected, the green signal bars turn green, even though 'no service' is displayed in the notifications.
I've noticed the same thing. Its been happening for the last few weeks.
Sent from my Nexus S using XDA Premium App
I have experienced problems with the Google location services on 3G. Since I have gotten the Nexus S and am on 3G my location is always "temporarily not available" - 2.3.3, 2.3.4, various versions of Maps - no fix. Tried clearing out the data and cache in Google services framework, Maps - no go - still same problem.
WiFi and GPS are fine. Tomorrow I will go to service center and see if it is some how related to the phone or the carrier network..
Gmail and Talk seem to work ok....
I have the same problem, connection to google is lost when the phone sleeps and sometimes randomly. I have looked everywhere but can't find any fix or official response. This started around April 14.
This issue is so frustrating, it carries over from rom to rom, my phone is basically useless now!
I had to switch to regular voicemail, cause Google voice is so delayed, gmail and google talk are basically useless too.
Sent from my Nexus S using XDA Premium App

Market stuck "Downloading"

Hi, I just got a brand new Xperia Play and am loving it so far, aside from one infuriating issue.
When I'm on WIFI I simply cannot download anything from the market, I've been messing with this for the past 2 hours, things I've tried:
Clearing app cache of several apps related to downloading
Toggling WIFI / 3G
Restarting phone
Updating to latest firmware
Reset to factory settings
Play with router wireless settings
Reinstall router firmware
The only thing that did something is clearing the cache of the download manager, after I did that I was able to install one thing from the market. But it only worked once, it's not working anymore.
I'm also unable to play youtube video's when using wifi.
Does anyone have any ideas as to why this is happening? My phone is brand new, so it can't be something I did with it.
Also, up till today I had an HTC Magic, which did not have the problem on the same wireless network. It did have occasional "download starting" hiccups, but nothing like this.
Any advice?
Thanks!
Edit: Solution: http://forum.xda-developers.com/showpost.php?p=17359553&postcount=4
Edit2: False alarm, still not working.. seems to come and go
You have the weirdest problem.. Did you check your router to see if it's generating enough ip addresses for all your wireless devices?
What is the distance between you and your router and what kind of router is it? I believe the play has a weaker wifi radio, so it might be dcing too often to stream and download.. Try standing closer to the router to see if there is a difference first.
Sent from my XPlay using XDA App.
I'm right next to the router and the web interface shows a full signal, so it can't be that. I can also see in the web interface that an ip address was assigned.
I've tried setting the phone as the DMZ and disabling the router firewall. No luck with that either.
I also tried upgrading my router firmware from Tomato to DD-WRT and doing a factory reset, but again .. no luck.
I'm running out of ideas, it seems the problem originates from Android and not my router, but I can't think of anything else I could try. Could it be an issue with the Android network in my location?
Omfg.. 3/4 hours later I finally got it, and this one wasn't suggested anywhere else so hopefully this will help some others in the future.
I had to go into wireless settings on my phone, click menu, go to advanced and then manually configure the network connection. Make sure your router has reserved an ip for you and use that one, otherwise you might end up trying to use one that is already in use.
After that it all seems to be working for me (so far). Fingers crossed that it won't stop working again.
Yea you couldn't find the answer anywhere else because it seemed like it was an isolated incident. Gratz for figuring it out though.
Sent from my XPlay using XDA App.
Next day, working fine in the morning. Couple hours later and it's back to getting stuck on "Downloading". Tried toggling static ip with no luck.
God this is incredibly annoying. I'm guessing it'll magically start working again at some point, and then stop working again later.
From what I've found through google this bug has been around since the very first version and not a single solution has been offered by google. Seriously this is ridiculous
Hi,
I'm having exactly the same issues.... Normal browsing, etc works fine on WIFI but market just wont work on WIFI.
I dont even see the device hitting my router when I try to download thru the market. Other network connections are seen by my router.
I wonder if it might be linked to the the fact that I'm running a UK rom on my device. When I'm using my data connection off Rogers, it actually does a RMNET to the British government... So we are seen as downloading from the UK.. Just an idea...
It's annoying as hell....
I was going to say download speedtest.net app when you can and see what it yields... but I see you've got it figured out. Nice!
Sent from my PC36100 using XDA App
lafoma said:
Hi,
I'm having exactly the same issues.... Normal browsing, etc works fine on WIFI but market just wont work on WIFI.
I dont even see the device hitting my router when I try to download thru the market. Other network connections are seen by my router.
I wonder if it might be linked to the the fact that I'm running a UK rom on my device. When I'm using my data connection off Rogers, it actually does a RMNET to the British government... So we are seen as downloading from the UK.. Just an idea...
It's annoying as hell....
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Interesting, so you're saying that google somehow classifies us as UK users, which causes problems when switching to WIFI, which is not classified as a UK connection?
It would make sense, seeing as it seems to start working again after a while.. which could mean that whatever info google is caching on us is expired and it finally adopts the WIFI connection info.
Still, I have doubts about that.. I mean wouldn't a LOT more Rogers users be complaining about this?
The only persons that would be complaining are people like us running UK roms but our WIFI is coming from a canadian provider. In my case Videotron.
So when i<m using 3g data, i'm seen as coming from the UK because of the RMNET connection and when using WIFI i'm seen as Canadian... with a uk rom.
I've read that the market DOES have regions... might not be 100% correct on that but it might be part of my issue.
Mine BTW, never works anymore even after clearing cache, FC the market, etc...
lol i got the opposite problem i have trouble downloading stuff from the market using 3g but works perfect using wifi
not really an issue since im not an app whore
Its not a issue on play all phones has that. Simply log in to your Talk app then try again. (launch Gtalk app and login)
Thanks, but i had already tried that.
Reinstalled the UK rom yesterday, and even after a clean install market still doesnt work on WIFI even tho my WIFI works for browsing, accessing my computer thru RDP, etc.
yohandesilva1 said:
Its not a issue on play all phones has that. Simply log in to your Talk app then try again. (launch Gtalk app and login)
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This only works for some people.
My market has been working for a day now (I didn't do anything to fix it), I'm expecting it to stop working any moment. Fingers crossed.
Edit: Aaand there we go.. stopped working again. Sigh.
Got the same issue both on my Nexus S (Videotron) and (which is strange), on My Motorola Xoom Tablet which only has wifi, no 3g !!
Edit: If I connect my tablet thru my cell phone (wifi tethering) I have no problem with market
ok so me and mobidoy are both on Videotron...
Naatan I see you are in quebec... Videotron also?
Starting to believe it migh be an issue with them
hey
im in videotron too and since 4 days i cant watch youtube on youtube app and my download on market stay stuck in green bar!! i have a toshiba thrive android 3.1!!!!!
when i connect with a 3g router or on the wi fi in my city everything work again
so it clear that videotron is the problem!!!!
Had the same problems
First time hard reset fixed it.
Second time by magic, sorry. I was about to send the phone to repairs
I used the XDA App to post this, what did you use?
I've been having the exact same problem as you and can't seem to find a way to solve this. I just purchased a Galaxy Tab 10.1, WIFI only, and at home nothing will download from the Android market. It just gets stuck. Youtube videos also dont work via the app.I tried it out at a friends and everything worked flawlessly.
At home, I also have Videotron internet. I just called them, and tried to explain to their customer service but obviously they were quick to blame it on anything else they could. They said they did not block any ports either.
I read a thread about some vodafone users in the UK having a similar problem than us:
Edit: It wont let me post an external link because I'm a new user, but the post is on androidforums.com and is titled "ANDROID MARKET download/update problem via WiFi"
It seems their problem was fixed after calling Vodafone.
I'm also inclined to point fingers at Videotron since its odd we are all customers of theirs.
Just called Videotron technical support, they have an open ticket about it since yesterday morning and are actualy working on the issue !! There is hope !!

Google Talk Problem

Okay so i am happy with my samsung note.
the only problem i have is that when ever i am logged into Gtalk with my data..the push doesn't work perfectly.
With WIFI it works perfects.
anyone else experiencing this problem?
Everything else works perfect with my data except Google talk.
do you have any battery savers installed ? (JuiceDefender/Green Power etc)
mfractal said:
do you have any battery savers installed ? (JuiceDefender/Green Power etc)
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no..everything is stock
the only thing i have is the laucherpro
What do you mean with push isnt working? GMail push or basically that Talk doesnt work the way its supposed to? As in, its not really connected to the network?
I ask that stupid because I, my sister, a friend of mine and my GF all suffer from Talk connectivity problems since a while. We all connect to Talk using our Google Apps account, we are all on the same network and it works for all of us on WLAN but not via the mobile network. Basically, whenever we turn on our phone and check Talk, the contactlist will turn all gray, Talk will go offline and eventually reconnect. If we left the phone in the middle of a conversation, the "lost connection (...) msg will be sent when connected"-banner appears.
When I first approachrled my provider with a Cyanogenmodded HTC in my hands ai got laughed at, but the laughter stopped this morning now that I rubbed the brand new totally stock and still not working Note in his face. The support case is open, the network specialists should get in touch with me by the end of the week, the guy said.
Edit: I forgot my bottomline: and I'm yet to find another one suffering the same problems which makes me not look so good, being the only one suffering from that and claiming its the network and not me ;-) Thats why I asked that dumb...
Sent from my GT-N7000
Google talk has a "priority" system, so if you're logged into google talk anywhere else, it might be going to that device instead of your phone. (including gmail google talk)

[Q] Google Now no connection !! Plz help

Hello, I am running the stock firmware on my nexus 4. I am not even rooted. I am connected to WiFi and my google now says no connection.
Normally I live in the UK, but now I am residing in Bangladesh due to work reasons. MY google now was working perfectly as in showing me cards on local time, currency rates and all the other stuffs.
But this morning when I wake up, google now is not working. it says no connection but i can surf the net, download apps from the market and do everything.
So I master reset the the phone. then set up everything from the beginning, after all these hassles my google now was working. Now the next morning i wake up and its the same. No connection error on google now.
So can anyone tell me whats going on and how do I fix it.
LikwidGaming said:
Hello, I am running the stock firmware on my nexus 4. I am not even rooted. I am connected to WiFi and my google now says no connection.
Normally I live in the UK, but now I am residing in Bangladesh due to work reasons. MY google now was working perfectly as in showing me cards on local time, currency rates and all the other stuffs.
But this morning when I wake up, google now is not working. it says no connection but i can surf the net, download apps from the market and do everything.
So I master reset the the phone. then set up everything from the beginning, after all these hassles my google now was working. Now the next morning i wake up and its the same. No connection error on google now.
So can anyone tell me whats going on and how do I fix it.
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Click to collapse
I have pretty much the same problem!
I just realized mine isnt either. Stock Rom, Rooted, TWRP and just flashed franco M1 yesterday. Hmmmmm
Having this issue for months now. Sometimes it works and sometimes it doesn't. Had gone through many forums and no solution yet. Counting days when I get back to England because I believe it has something to do with my ISP.
Sent from my Nexus 4 using xda app-developers app
Fix
LikwidGaming said:
Having this issue for months now. Sometimes it works and sometimes it doesn't. Had gone through many forums and no solution yet. Counting days when I get back to England because I believe it has something to do with my ISP.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
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Just go to Settings-App search for "google search" and delete cache/data, you should be ready to go

[Q] can't reach Google through Now voice search

I've been having this problem for the last week or so, just jow it's starting to really get on my nerves. Whenever I open up Google now and try to make a voice search either by saying Google or by taking the mic, I get this error message a few seconds later. I've tried it in 3 different wifi connections and it never works but when I try on my 3g data connection it works perfectly. I've cleared the data from Google play services once and I have no idea what the problem could be anymore. Any help would be appreciated.
Sent from my Nexus 4 using xda premium
bump help please
Had the same problem in Google translate, updating the app seemed to fix it. Don't know about the wifi/3g issue though!

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