I need help with downloads on my galaxy note 3 - Galaxy Note 3 Q&A, Help & Troubleshooting

Ok, I'd like to start off by apologizing for a stupid post, but i need answers and I think this can help.
So let me explain my problem. I recently tried to download 3 'big' apps from the playstore not realizing I had only about 400 mb left of storage; obviously after I finished the downloads it showed a warning stating that I had insufficient space. I cleared up some space but even after having 4 gb of space, I couldn't download even one though they were only about 1 gb each. I figured that I needed more space so I cleared even more to have 19 gb of space, but the when I tried again, the same error showed up. Out of options, I decided to reset my phone after backing it up, but now even with all this space, the apps that I tried to download while I had no space still show the same error.
Hoping for quick replies or to talk with people who experienced similar problems. Again sorry for the stupid post.

SquadronBanana said:
Ok, I'd like to start off by apologizing for a stupid post, but i need answers and I think this can help.
So let me explain my problem. I recently tried to download 3 'big' apps from the playstore not realizing I had only about 400 mb left of storage; obviously after I finished the downloads it showed a warning stating that I had insufficient space. I cleared up some space but even after having 4 gb of space, I couldn't download even one though they were only about 1 gb each. I figured that I needed more space so I cleared even more to have 19 gb of space, but the when I tried again, the same error showed up. Out of options, I decided to reset my phone after backing it up, but now even with all this space, the apps that I tried to download while I had no space still show the same error.
Hoping for quick replies or to talk with people who experienced similar problems. Again sorry for the stupid post.
Click to expand...
Click to collapse
Have you try rebooting your phone? force stop the app and run it again?

IzArsha said:
Have you try rebooting your phone? force stop the app and run it again?
Click to expand...
Click to collapse
Considering SquadronBanana said his device was factory reset then restored I'm gonna go with yes on this....

IzArsha said:
Have you try rebooting your phone? force stop the app and run it again?
Click to expand...
Click to collapse
Yes, i have tried both, yet nothing seems to work. I also recieve random errors when downloading some apps.

Did you mean you have factory reset your phone? Or reboot?
In any case you can try to Clear Cache or Clear Data for your Google Play app.
If this does not help, there might be a problem with your Google account? Try to delete unneeded apps from 'My apps' list. Or try to add another account to your phone? Then download again.

Are you using a MicroSD? If the answer is yes, How much space is left on that?

I have factory rested my phone; No, I'm not using an SD c
card

vndnguyen said:
Did you mean you have factory reset your phone? Or reboot?
In any case you can try to Clear Cache or Clear Data for your Google Play app.
If this does not help, there might be a problem with your Google account? Try to delete unneeded apps from 'My apps' list. Or try to add another account to your phone? Then download again.
Click to expand...
Click to collapse
Well, I tried using a new account and I realized the apps i tried to download were blocked in the country I'm in. (I'm in China for vacation) I'll update everyone to see if the problem is fixed. Thanks

Related

Can't write to internal memory/uninstall anything

Hi all!
Quite the n00b at this forum, so bare with me. I've tried to search for a solution to my problem, but haven't been able to find any.
My problem started with me having several app crashes, even those native to the phone like the Market app. I guess it happened after I installed several apps, and also a couple of launchers (ADW and LauncherPro). I decided to uninstall several apps to see if I could get the system running without any more apps crashing when using them. What happened though was that the apps I uninstalled just appeared again after doing a reset of the phone... I've tried it several times, and can't seem to get rid of neither the apps nor the launchers.
After this I thought doing a hard reset might solve the issue, but no go. I got an errormsg in the reset, and when the phone started again, all of my data (contacts, sms and such) was deleted, but most apps, and those launchers, was still there.
Would have posted a picture of it, but since I'm "new", I'm not allowed. The msg was:
multicsc : can not acces to /system/csc/XEE/system/
I don't know if the error is related to the uninstalling problem at all though..
What to do?
Have you tried all ways of uninstalling?
Market/ File Manager/ Managing Applications / Edit Menu?
If not sounds like a factory reset may be in order :/ Or even worse you have to format your SD card as a lot of app data gets saved onto it.
I've tried the factory reset as I also wrote, perhaps I shouldn't have called it a "hard reset"
I guess I can try to format the SD card, perhaps the problem lies with the card. Seems strange though that I don't get an error when trying to uninstall the apps from the "Manage applications" menu..
How can i uninstall via File Manager?
Update: Formating SD card did nothing..
No one got any clue? I just got the phone a couple of days ago, and its quite frustrating not being able to use it properly.
Yet another update: Seems I can't delete _anything_ on the phones internal memory, it just pops up again after doing a restart of the phone. I've even connected it to my PC and deleted some files via explorer..
Maybe its time to install a new rom like Samset 1.9b
As it fully wipes and reinstalls the os. If you don't want to do that I recommend you get it repaired or replaced. I find that factory reset sometimes don't actually work but a new rom does.
Sent from my GT-I9000 using Tapatalk
Thanks alot for answering
I've considered it. But I'm not sure I want to break my warranty which I guess flashing it might do? And also, if thats the case, it would be real bad to flash it/void warranty, just to find out I need to get it repaired anyways. That would suck bigtime..
I can't for the life of me figure out what might be wrong, seeing as NOTHING stucks to the internal memory after a restart of the phone..
Noone that has got any clues on what to do?
New update:
I've tried updating FW to JM2, seemed to go fine. But after update/flashing, I see that I still got the same apps and desktop background and such lying about.. Nothing seems to have been deleted.. And now I also get app errors immediately after starting up the phone. Menus and such seem to work fine.

"Out of Space" error problem...

Hi, I'm having a problem with an erroneous "out of space" error when trying to install an application. I had Skype 2.0 working on the phone with minor issues for a few days. I then uninstalled it to try a new version and since then, whenever I try to reinstall any version of Skype (even the one from the market), it gives me an out of space error. I can, however, install other applications, so it's clearly not a space issue, as Skype isn't a big application.
Any ideas?
Thanks,
-Rob
Move apps to your sd card
Settings>applications>manage applications>(click on a big app)>move to sd
And your done
Sent from my SPH-D700 using XDA Premium App
You could also uninstall some apps you use less frequently until you can get Skype installed and then put those other apps back on.
...
Thanks for your replies. The issue here is that I'm 99.9% sure that I actually DO have space to install the application, it just won't install. Other applications will install currently, I've removed a bunch of other applications, and I actually HAD Skype installed two days ago. It's very odd. Any other ideas?
Thanks,
-Rob
TheRob44 said:
Thanks for your replies. The issue here is that I'm 99.9% sure that I actually DO have space to install the application, it just won't install. Other applications will install currently, I've removed a bunch of other applications, and I actually HAD Skype installed two days ago. It's very odd. Any other ideas?
Thanks,
-Rob
Click to expand...
Click to collapse
Wipe cache and dalvik 3x.
I had the same issue with Skype. It bloated to ~40mb after two or so days, so I uninstalled it. I wasn't able to reinstall it after that, regardless of available space. I have since loaded a rom so I was able to install after everything was wiped, but I never found a way to get it installed before that. Having said that, I didn't really try very hard, because the Skype app annoys me more than anything else I've ever downloaded. I've also re-removed it since I put on the new rom
...
I tried out the cache wipes, but it didn't work, unfortunately.
Gorilla, that is not good news. I suppose I needed an update, anyway...oh well.
Thanks for the help!
-Rob
I've never personally had the issue, but I've read about applications not installing a second time and throwing this error. It could be some residual files left over from the last installation.
Use a file explorer and search for "skype" and see what pops up. Remove them all. Reboot phone and try installing again.
If you already bought Root Explorer, that should work, but I use Super Manager as it works just the same and is free.

Internal Memory issue - need help!

i am facing sever internal memory problem. A month ago while facing the same issue. It was around 400MB a month ago but it started going down on daily basis. Couple of days ago, it was 113MB and today i am hovering around 100MB.
Did not install any software, instead i am constantly uninstalling them. Checked via settings--->applications--->Manage applications and the largest application i have is "calendar storage" that is taking 46.55MB... facebook takes around 28MB and the if i count all the apps till the size of 1 MB, they are not more than 300MB. i don't think so that the remaining apps having a size of less than a MB will accumulate to 600MB.
Don't know what to do... please suggest...
I think any tries to answer would fail without having more details:
What ROM do you have? What have you tried so far? Can you try a factory reset?
A different ROM, maybe?
s0ulreaver said:
I think any tries to answer would fail without having more details:
What ROM do you have? What have you tried so far? Can you try a factory reset?
A different ROM, maybe?
Click to expand...
Click to collapse
using HTC sense... did not root it... factory reset is an option but i am not sure whether it would help... also, anybody with any possible reasons so it can be avoided?
Froyo or Gingerbread?
Could be an app/service with a memory leak.
Maybe there is something corrupted in the system partition.
Did you experience any phone reboots/application crashes?
Do you have the latest over the air software update?
Is the phone up-to-date?
I'm no expert, I'm just trying to help.
s0ulreaver said:
Froyo or Gingerbread?
Could be an app/service with a memory leak.
Maybe there is something corrupted in the system partition.
Did you experience any phone reboots/application crashes?
Do you have the latest over the air software update?
Is the phone up-to-date?
I'm no expert, I'm just trying to help.
Click to expand...
Click to collapse
Sense 2.1
Android 2.3.3
Since it's a UK based phone, HTC says 2.3.5 and sense 2.3 will be sent in couple of days.
I did not experience any unexpected reboots/application crash....
All of my software is bought from android market and i keep them updated.
Last night after posting this topic, i deleted couple of apps and the memory was increased to 123MB from 103... just checked now... (after 12hours), its already 116MB with the annoying memory notification on top bar....
I downloaded an app called "diskusage" that shows the following breakdown:
Applications: 296 MB
System Data: 753 MB
Free: 112 MB
As per my understanding, system data is the culprit... is it normal? and any suggestions to fix it?
amnd79 said:
I downloaded an app called "diskusage" that shows the following breakdown:
Applications: 296 MB
System Data: 753 MB
Free: 112 MB
As per my understanding, system data is the culprit... is it normal? and any suggestions to fix it?
Click to expand...
Click to collapse
If you would have had root, it would be simple: do a full backup, wipe the device and see if it happens again. If it does, restore from backup, you're back and didn't lose and info. In your case it's quite hard to find the cause.
Not sure you'll be able to find the cause without wiping out.
Maybe uninstalling apps one by one might work? It'll take time.
I have one question because I see you write "memory" but from the discussions it's not clear if you're talking of free RAM of storage space.
Memory normally means RAM but now I think you might be speaking of the storage space.
There is a big difference between the two.
The increase of data is due to apps that save a lot of things and almost never clean
Even when you uninstall
The good behaviour to have is the remove apps through the settings doing first : force stop app (if running) then remove data (which is causing your trouble) then uninstall app and only then
Because if you don't you have to parse manually your data and find what was kleft behind and remove it (requires root)
Download this app and see if it's able to clear a lot of data.
1Tap Cleaner - https://market.android.com/details?id=com.a0soft.gphone.acc.free&hl=en
If nothing works, do a factory reset. Just make sure you've ticked both options under Settings>Privacy, so that you'll get back your apps when you sign in with your Google account. Also check that you've saved your contacts as Google contacts. Your SD card won't be erased unless you choose it.
That should clear any redundant files or whatever is hogging your space. It'll be a bit of work to set your phone up again, but it'll be as good as new.
nothing worked, i did the factory reset and memory is back to normal - showing 60MB of system data and 200 MB of application data... mybackup was pretty useful!
thanks all for your suggestions but i believe there was a leakage.

Samsung Apps Help me!

Anyone know how to delete this download apps that i downloaded, i already uninstall it and even worst hard reset my note!, but it still there. How can i remove this 2apps?
and i dont login my samsung apps account.
How to remove them?
Thanks in advance
Anyone know how to solve it?
Are You sure the apps are still on your device? Are they also present in settings->applications->manage applications->all?
Randomwalker said:
Are You sure the apps are still on your device? Are they also present in settings->applications->manage applications->all?
Click to expand...
Click to collapse
They no longer in my device, but they still under the downloads list in samsung apps. i wanna remove them.
Buyedsh said:
They no longer in my device, but they still under the downloads list in samsung apps. i wanna remove them.
Click to expand...
Click to collapse
You can't.
The history of everything you download stays on their system permanently.
theres no other ways? really wanna remove it badly because i wanna make my phone look new. sad
Silly Touchwiz...tricks is for kids.
Buyedsh said:
theres no other ways? really wanna remove it badly because i wanna make my phone look new. sad
Click to expand...
Click to collapse
Can you factory reset your phone?
Make a new samsung account! !!!!!
Sent from my GT-N7000 using Tapatalk
leafsacc said:
Can you factory reset your phone?
Click to expand...
Click to collapse
I already factory reset my phone like 11times already and its still there in the downloads...
M.Noury said:
Make a new samsung account! !!!!!
Sent from my GT-N7000 using Tapatalk
Click to expand...
Click to collapse
I tried.. its still the same. i tried it with and without an account but its still there in the downloads...
is there any expert out there can help me out..
Those apps listed in the downloads section are apps you've already purchased. They will appear there always. It doesn't mean they are installed on your device. You're logged into your Samsung account.
If you want to hand it back as new, then do a factory reset, make sure you include to format sd storage, and when it reboots displaying the Android guy and asks for google account, leave it, don't sign in or setup. Done.
Sent from my GT-N7000 using xda premium
That's what i did, and it still there... i really wanna remove it badly, i already hard reset my note or format my sd. everything..
Bump Post*
Have you tried formatting your USB Storage?
Sent from my GT-N7000 using XDA
kopitalk said:
Have you tried formatting your USB Storage?
Sent from my GT-N7000 using XDA
Click to expand...
Click to collapse
This could be the solution to your problem, factory reset doesn't wipe the internal or external sd
I don't have a pc but someone posted else where this statement:
Connected to KIES...logged in...choose my download. Right click on the apps and chose delete...done.
Hopefully this might help, unfortunately Kies for mac does not support the app portion.
Choose on my downloads? You understand what im trying to remove?
Im trying to remove the apps in samsung apps downloads list. But i have alraedy uninstall those apps.now what i want is to remove the apps in samsung apps downloads list.
yes, you downloaded apps at one point and even though you have wiped the phone, the downloads still show in the samsung apps downloads. I was just suggesting what someone else wrote to the exact same problem. I admitted I had no way of verifying it, so I was only trying to help as it seemed pretty easy to connect your phone to a pc to see if it actually removed it from your account thus removing it from the downloads section on your phone.
But there's no donwloads in kies, i tried it.. so how?

Foreground apps crash with no errors

Hello
I have this problem. whenever I open play store and apply updates or install new apps, the play store crashes and the updates are interrupted until I re-open it and resume the update manually. This doesn't seem to happen when the updates are done in the background automatically without opening the store first. I have already tried uninstalling, deleting cache and data, reboot etc. but the problem persists.
I have the Samsung Galaxy note 3 SM-N9005 LTE version with rooted kitkat 4.4.2
paolo200 said:
Hello
I have this problem. whenever I open play store and apply updates or install new apps, the play store crashes and the updates are interrupted until I re-open it and resume the update manually. This doesn't seem to happen when the updates are done in the background automatically without opening the store first. I have already tried uninstalling, deleting cache and data, reboot etc. but the problem persists.
I have the Samsung Galaxy note 3 SM-N9005 LTE version with rooted kitkat 4.4.2
Click to expand...
Click to collapse
Hi, did you by any chance even tried going into the recovery and clearing the cache from there?
andreipaval said:
Hi, did you by any chance even tried going into the recovery and clearing the cache from there?
Click to expand...
Click to collapse
Yes I did, both cache and dalvik
I see that very few people have this very annoying issue
I just don't want to resort to factory reset. I mean I know it will probably fix it but I just don't feel like setting my phone up again from the start which is time consuming, besides, what would be the purpose of this wonderful community if all problems were solved by wiping up one's phone.
I was wondering if the cause could be some poor memory management or bad cleaning/anti-virus apps interfering with the memory management I mean I am a complete noob in terms of android management but I assume when there are multiple apps being downloaded/updated at the same time it must consume a great deal of resources but for an app to crash without even the popup message that says "....has stopped" I have never seen before
paolo200 said:
I see that very few people have this very annoying issue
I just don't want to resort to factory reset. I mean I know it will probably fix it but I just don't feel like setting my phone up again from the start which is time consuming, besides, what would be the purpose of this wonderful community if all problems were solved by wiping up one's phone.
I was wondering if the cause could be some poor memory management or bad cleaning/anti-virus apps interfering with the memory management I mean I am a complete noob in terms of android management but I assume when there are multiple apps being downloaded/updated at the same time it must consume a great deal of resources but for an app to crash without even the popup message that says "....has stopped" I have never seen before
Click to expand...
Click to collapse
Maybe you try to get a appstore.apk, delete your's wipe Cache and then install the apk.
I would also recommend data wipe though cause with backup (I use titanium) it'll be less time consuming than everything else. Just backup user data and you won't have to set it up again. The thing is it's not guaranteed that the problem lies within playstore and since we don't have your phone in our hands it is nearly impossible to point you to the exact fix.
4aces said:
Maybe you try to get a appstore.apk, delete your's wipe Cache and then install the apk.
I would also recommend data wipe though cause with backup (I use titanium) it'll be less time consuming than everything else. Just backup user data and you won't have to set it up again. The thing is it's not guaranteed that the problem lies within playstore and since we don't have your phone in our hands it is nearly impossible to point you to the exact fix.
Click to expand...
Click to collapse
well... speaking of backup I also use titanium and nandroid, thank god for that because earlier I tried something stupid (suggested here on XDA though) I cleared the app store cache and data which is fine because I did it before with no problem but then I cleared the google services framework data/cache, I wish I hadn't because it literally messed everything up. I was unable to connect at all to the store even though I had a good network connection. thank god it worked again after I restored the app/data
I can live with that issue. it's not such a hassle since I usually check the play store for updates every day at least. but I may try your first suggestion though. thanks 4aces
paolo200 said:
well... speaking of backup I also use titanium and nandroid, thank god for that because earlier I tried something stupid (suggested here on XDA though) I cleared the app store cache and data which is fine because I did it before with no problem but then I cleared the google services framework data/cache, I wish I hadn't because it literally messed everything up. I was unable to connect at all to the store even though I had a good network connection. thank god it worked again after I restored the app/data
I can live with that issue. it's not such a hassle since I usually check the play store for updates every day at least. but I may try your first suggestion though. thanks 4aces
Click to expand...
Click to collapse
As you wish b careful though. I think (definitely not 100% sure) you have to put the apk file in device/system/apk with es file Explorer or root Explorer and than put the permission to rw rr.
That's why I recommend full wipe.
4aces said:
As you wish b careful though. I think (definitely not 100% sure) you have to put the apk file in device/system/apk with es file Explorer or root Explorer and than put the permission to rw rr.
That's why I recommend full wipe.
Click to expand...
Click to collapse
oops... no appstore.apk in /system/app folder. how could that be? On the other hand there is a com.android.vending-1.apk in /data/app so I'm puzzled
paolo200 said:
oops... no appstore.apk in /system/app folder. how could that be? On the other hand there is a com.android.vending-1.apk in /data/app so I'm puzzled
Click to expand...
Click to collapse
Same here no worries my fault.
http://www.androidpit.com/how-to-install-the-play-store
Here is how to install. Again that's on your own risk!!
4aces said:
Same here no worries my fault.
http://www.androidpit.com/how-to-install-the-play-store
Here is how to install. Again that's on your own risk!!
Click to expand...
Click to collapse
thanks for the link. maybe I could try to update it as my version is 4.6.17 which is older than 4.8.19 and see if there is a change. One thing I don't understand is that one can only disable it and not uninstall it so does that mean it's a system app even though it's not in the /system/app folder? should I convert it to user app with titanium prior to update?
paolo200 said:
thanks for the link. maybe I could try to update it as my version is 4.6.17 which is older than 4.8.19 and see if there is a change. One thing I don't understand is that one can only disable it and not uninstall it so does that mean it's a system app even though it's not in the /system/app folder? should I convert it to user app with titanium prior to update?
Click to expand...
Click to collapse
From what I read so far it is implemented in system and not so easy to mess with. In the link above is a link back to xda. It'll be best if u read it.
PS. Hitting the thanks button is faster than typing
Ok I installed the new version but no improvement the app still crashes while downloading the second update. Grrrrr... insane!
Sent from my SM-N9005 using XDA Premium 4 mobile app
paolo200 said:
Ok I installed the new version but no improvement the app still crashes while downloading the second update. Grrrrr... insane!
Sent from my SM-N9005 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
One more suggestion. Try to open application manager in settings and select all. Look for download manager and clear the cache then reboot.
If it doesn't help wait for other replies or wipe data will have to do the work.
4aces said:
One more suggestion. Try to open application manager in settings and select all. Look for download manager and clear the cache then reboot.
If it doesn't help wait for other replies or wipe data will have to do the work.
Click to expand...
Click to collapse
I tried that but didn't help. then I tried to update and move to system, made it even worse as play store crashed as soon as I hit the update button. Reinstalling the app wouldn't help so I had to restore a nandroid backup. I'm giving up now but won't waste time doing a wipe data because it's not a real issue since I'm able to update anyway by hitting the button and close play store right after. All my apps still update in the background anyway

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