Does Root cause problems - Verizon Galaxy Note 3 Q&A, Help & Troubleshooting

Ok I been on here a long time and I've had SEVERAL phones . The Note 3 is puzzling me and I don't know what else to do but come to the community . I cannot get good service in my house, Verizon provided me with a Network Extender. Although it improved my signal and reception TREMENDOUSLY I now cannot get any text messages. I've done several different trouble shooting techniques and I also had someone come over that has Verizon (same phone not rooted ) to see if their phone Would do the same as mine. So she text me and it never went thru but she was able to receive all her text messages. Can root be causing my issues?
Or can anyone give me any insight on this
I'm on latest version and in hyper drive rsl7
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Your best bet is to go to the hyper drive note 3 forum maybe you'll get your answer faster .
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Can moderator move this please then
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Hulk0069 said:
Your best bet is to go to the hyper drive note 3 forum maybe you'll get your answer faster .
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Click to expand...
Click to collapse
Are you thinking it's tied to the ROM? I was thinking it was cause it was rooted
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ieisha said:
Are you thinking it's tied to the ROM? I was thinking it was cause it was rooted
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Click to expand...
Click to collapse
Not getting SMS is a network thing - 100% network thing. It's fundamental to Android so I doubt any rom would be causing it. I only say this because one time - I stopped getting SMS / MMS on my Verizon Phone for several days. Thinking it was just a glitch, I let it go for a few days. Finally I called Verizon and they had me do several hours worth of factory resets, tests, and then finally elevated it a level higher. Each level required me to do all the carp, factory resetting, etc... which I kindly did because they were required to do it. Finally, I got elevated to the highest tech, who really knew his stuff (really nice guy) - found out that someone had terminated SMS/MMS on my line inside Verizon's servers somewhere. He actually had to contact someone else to turn it back on. Bam, got my SMS/MMS back. Took about a week.
May or may not be related.
If anything I'd blame the network extender. Do you get SMS/MMS outside of your house?

I thought it was network extender also...yes i do get them out side my house ..i also get them inside my house if the extender is off. But then when my sister phone got them fine on the same phone and she text me and I couldn't get them I did not understand that part
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ieisha said:
I thought it was network extender also...yes i do get them out side my house ..i also get them inside my house if the extender is off. But then when my sister phone got them fine on the same phone and she text me and I couldn't get them I did not understand that part
Sent from my SM-N900V using Tapatalk
Click to expand...
Click to collapse
Wow that sucks... Yeah, when I lived with my parents back in my Droid 1 days, we got a network extender and we had nothing but problems with it. So, we chose to just live with the 1 bar of reception.
https://community.verizonwireless.com/thread/668655 https://community.verizonwireless.com/thread/770776 https://community.verizonwireless.com/thread/549404 http://forums.crackberry.com/blackb...work-extender-extended-network-status-809457/
Looks like other people having same problems - of course no solution or fix on any of those links. That would frustrate me to no end. I'll keep my eye out and let you know if I find anything.

Uggghhh. Well dang...
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Definitely call Verizon about this issue. Maybe check APN settings too. I understand that's primarily for data but it couldn't hurt to check
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Maybe cause the network extender uses your broadband for data, not the phones cellular network. That way Verizon puts the signal burden on your ISP, not themselves. I've heard that MMS doesn't work when not on cellular network.
Sent from my SM-N900V

Related

Cm10.1 ROM with USA radio band fix. Can now pick 1900mhz for T-Mobile

I've tried accessing the hidden menu via *#*#4636#*#* but when I go to the setting to change radio band it force closes, is there any other way to change it via cmd adb or something? Would like to test the new 1900mhz band ;D
Fixed ROM
https://docs.google.com/file/d/0B9wuQYoYYGrzampEa3poWHAtR0E/edit
Sent from my Nexus 4 using Tapatalk 2
Bump
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Serious_Beans said:
I've tried accessing the hidden menu via *#*#4636#*#* but when I go to the setting to change radio band it force closes, is there any other way to change it via cmd adb or something? Would like to test the new 1900mhz band ;D
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Been trying myself! Don't know where to fix that issue. The Gnex had no problem with that. This one does tho... I live 5 miles from the 1900 tower.
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luckylui said:
Been trying myself! Don't know where to fix that issue. The Gnex had no problem with that. This one does tho... I live 5 miles from the 1900 tower.
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Click to expand...
Click to collapse
I'm so upset I want to try it.
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Bump.
There has to be a way ... :/
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Are you on the stock ROM? If not, that might be the issue (because of the modifications made to it something could've gone wrong in that specific ROM.) You could also attempt to use Phone Info from the play store if it simply just doesn't work in the dialer. There's not many people that have issues doing this, so it could be that you might just have to reset your phone if all else fails.
doesnt force close on me.
Wolfy9247 said:
Are you on the stock ROM? If not, that might be the issue (because of the modifications made to it something could've gone wrong in that specific ROM.) You could also attempt to use Phone Info from the play store if it simply just doesn't work in the dialer. There's not many people that have issues doing this, so it could be that you might just have to reset your phone if all else fails.
Click to expand...
Click to collapse
This was happening to me on stock ROM/kernel and on two different phones
Basically I just want to know if there is any other method to change it. If not then I'll just wait a random amount of time and try again after a new update comes out
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It force closes on my phone too when in phone info and I try to select radio band
I even downloaded the phone info app n its the same thing
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jaestreetss said:
It force closes on my phone too when in phone info and I try to select radio band
I even downloaded the phone info app n its the same thing
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Click to expand...
Click to collapse
You running a custom ROM or kernel?
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Wolfy9247 said:
Are you on the stock ROM? If not, that might be the issue (because of the modifications made to it something could've gone wrong in that specific ROM.) You could also attempt to use Phone Info from the play store if it simply just doesn't work in the dialer. There's not many people that have issues doing this, so it could be that you might just have to reset your phone if all else fails.
Click to expand...
Click to collapse
This was happening to me on stock ROM/kernel and on two different phones
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This happens to me too. I'm using stock rooted 4.2.1.
Alright so its just random? Works for some not for others? It can't be software then...hardware problem? Idk >_< I just want better indoor service Lol.
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Serious_Beans said:
Alright so its just random? Works for some not for others? It can't be software then...hardware problem? Idk >_< I just want better indoor service Lol.
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Click to expand...
Click to collapse
I think it crashes on all phone. It is software problem.
I called tech support and had him tried it on his phone and it crashed too.
which band do you switch it to?
Sent from my Nexus 4
Just Tried it again on CFX SR1 W/ brixked 0.6 and got an FC. I got it stock as well.
But from what ive heard you will not kick into HSPA+ mode until you put a strain on your conection. IE: Idling/web browsing/facebook will not bring you up to HSPA:15 (you can check you HSPA Channel in the settings--->about phone--->Status and then look at mobile Network Type). Knowing that i live in a well covered area i was upset that i couldnt get full 42mbps. But as my research and expereince has shown i can get it, just only when its necessary.
NOW, im not a wireless tech, im not even a rocket scientist, but i have done alot of reasearch and the data matches my hypothesis so ill lay it out for everyone to tear apart.
HSPA+ 42M works by using a Dual Carrier signal, which of course uses a bit more power than a single carrier. So even if you have a perfect -0dbm signal strength, you will only see HSPA:10 [ aka 21mbps ] in your network type. BUT, if you put a load on your connection ( in my case i took a multi hundred meg file into dropbox and then downloaded it) you will see the speeds increase signifigantly past the first little bit of data transfer, and if your are quick about it or cook up some sort of widget or overlay you can see the phone kick up to "high gear" and use the HSPA:15 channel.
i have also seen this in effect with larger apps. For instance the Ingress update that i got earlier today downloaded in these steps: 756k - 1.3Mb - 3.5mb installing. in ~ 10 seconds.
tl;dr Phone idles in low speed mode, goes to high speed when needed.
So if you want to test for yourself and have a bit of data left on your account (in 3 test i burned ~ 250MB) start a big download and then quickly switch to a view of the network type.
Ludacon said:
Just Tried it again on CFX SR1 W/ brixked 0.6 and got an FC. I got it stock as well.
But from what ive heard you will not kick into HSPA+ mode until you put a strain on your conection. IE: Idling/web browsing/facebook will not bring you up to HSPA:15 (you can check you HSPA Channel in the settings--->about phone--->Status and then look at mobile Network Type). Knowing that i live in a well covered area i was upset that i couldnt get full 42mbps. But as my research and expereince has shown i can get it, just only when its necessary.
NOW, im not a wireless tech, im not even a rocket scientist, but i have done alot of reasearch and the data matches my hypothesis so ill lay it out for everyone to tear apart.
HSPA+ 42M works by using a Dual Carrier signal, which of course uses a bit more power than a single carrier. So even if you have a perfect -0dbm signal strength, you will only see HSPA:10 [ aka 21mbps ] in your network type. BUT, if you put a load on your connection ( in my case i took a multi hundred meg file into dropbox and then downloaded it) you will see the speeds increase signifigantly past the first little bit of data transfer, and if your are quick about it or cook up some sort of widget or overlay you can see the phone kick up to "high gear" and use the HSPA:15 channel.
i have also seen this in effect with larger apps. For instance the Ingress update that i got earlier today downloaded in these steps: 756k - 1.3Mb - 3.5mb installing. in ~ 10 seconds.
tl;dr Phone idles in low speed mode, goes to high speed when needed.
So if you want to test for yourself and have a bit of data left on your account (in 3 test i burned ~ 250MB) start a big download and then quickly switch to a view of the network type.
Click to expand...
Click to collapse
In this thread, we are talking about changing TMobile 3G bands: 1700 (current) and 1900(new, refarmed). We are not talking about HSPA, HSPA+, etc.
Mine FC's as well. I'm unlocked and rooted only
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Serious_Beans said:
You running a custom ROM or kernel?
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Click to expand...
Click to collapse
Yes
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Well no one has a solution or an actual idea about what the problem is so I guess we will just be waiting x amount of time for a fix. Maybe a ROM dev can look into this and fix the issue because it'd be really nice to use the new 1900mhz bands. Can someone do a log cat and see what the issue is? No laptop ATM.
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Cell broadcast

Alright guys. Anyone else here having cell broadcast issues? This thing keeps going off telling me there is a blizzard warning. Like 3 times a day.
We were under a blizzard a week ago tomorrow. I got the warning. Okay...cool... then I got another one the following day. Then like 3 more the day after. I've gotten maybe 12 since then. We are absolutely not under a blizzard warning.
The way I understand it, cell broadcast is declared by govt or whoever is issuing the broadcast. They then contact phone company and tell them where to send the broadcast to. They can push nationally, regionally, locally whatever. The cell company just pages it to certain towers to target the correct people the broadcast is supposed to go to.
I read up a bit and saw that there have been some issues with the system earning wrong people etc. But I didn't see anything where people got like 15 wrong messages. I checked around my neighborhood (trying to make sure asking people pinging the same tower) and pretty much everyone with a relatively new phone got that initial broadcast. No one has received any others. So I'm just like WTF?
from what I can tell the broadcast is a one and done deal. The cell company pings the tower, beams the message, done. There shouldn't be any software issues that can affect it that I can think of. But why then has no one else in my neighborhood (or even town) gotten more than one message?
I'm stock. Not even rooted. Did unlock boot loader. I can't imagine I've messed anything up considering I haven't done anything to the phone.
Any ideas?
Attached screen grab showing 3 broadcasts since last night. Previously deleted the others. Also screen grab showing no bad weather.
And holy mother [email protected]&#er just got another one while typing this.
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No advice on this. They keep coming and t mobile is useless.
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thos25 said:
No advice on this. They keep coming and t mobile is useless.
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Click to expand...
Click to collapse
You can just disable the cell broadcast? I know cell broadcast is a good idea (kinda), but if it doesn't really work then you just have to disable it.
It is under Settings -> Wireless and Network -> More -> Cellbroadcast.
Using CM10.1 on mine and Cell Broadcast is gone kinda but maybe it's good I don't have it!
Was happy to see that AOSP 4.2 finally supported it though. I'ms ure CM will do it soon but definitely something wrong with the implementation if you keep getting the same warning over and over.
KyraOfFire said:
You can just disable the cell broadcast? I know cell broadcast is a good idea (kinda), but if it doesn't really work then you just have to disable it.
It is under Settings -> Wireless and Network -> More -> Cellbroadcast.
Click to expand...
Click to collapse
Thanks. Was hoping to get to the root of the problem rather than disable them. Oh well though they really aren't that useful I guess anyhow.
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thos25 said:
Thanks. Was hoping to get to the root of the problem rather than disable them. Oh well though they really aren't that useful I guess anyhow.
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Click to expand...
Click to collapse
For most of them, looking out the window is just as effective, and in the case of major weather events, they're usually big news beforehand.
So yeah, not that useful.

I really dislike how the Nexus 4 can't do simple things well

Such as staying connected to my WiFi, or my cellular data connection, or being able to reliably turn Bluetooth on and off. Seriously, these are the things that should just work. On every other phone I've ever owned I've never had a problem with any of these things, let alone all three.
Overall I like the N4 and the positives outweigh the negatives and I plan to keep it for quite a while. But I sure hope these basic things will be corrected in an update soon.
I can help you with that. There is a app that will make you life very easy, it's called "power toggles"
Download it, try out this widget and then thank me later. Hope it helps!
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Sparta507 said:
I can help you with that. There is a app that will make you life very easy, it's called "power toggles"
Download it, try out this widget and then thank me later. Hope it helps!
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Thanks for the suggestion but these issues are nothing a toggle widget will fix.
hfuizo said:
Thanks for the suggestion but these issues are nothing a toggle widget will fix.
Click to expand...
Click to collapse
I have never suffered this wifi issue, i don`t think it is caused by the phone but by the router. My wifi connections are rock steady and i never loose connections.
I hate when ppl think their problems are affecting the world. I have 0 of the issues you report.
I use wifi and bluetooth all day every day. Nothing wrong with it at all.
Do a search, you'll find your boat is awfully empty. You need to look at your wireless set up and your bluetooth device is prolly junk.
gee2012 said:
I have never suffered this wifi issue, i don`t think it is caused by the phone but by the router. My wifi connections are rock steady and i never loose connections.
Click to expand...
Click to collapse
Agreed. Try a factory reset on both phone and router. Also if it's a netgear router I've heard bad things.
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hfuizo said:
Such as staying connected to my WiFi, or my cellular data connection, or being able to reliably turn Bluetooth on and off. Seriously, these are the things that should just work. On every other phone I've ever owned I've never had a problem with any of these things, let alone all three.
Overall I like the N4 and the positives outweigh the negatives and I plan to keep it for quite a while. But I sure hope these basic things will be corrected in an update soon.
Click to expand...
Click to collapse
Can you be more specific on how/when you get these errors? I'm not experiencing any of these problems on my Nexus 4 and I use both WiFi and Bluetooth regularly.
We can help you, but you gotta provide more info.
Rooted? Stock?
If so, ROM/kernel?
Also, what errors are you exactly getting? Or you can provide a logcat.
This has been the absolute best and fastest device I've ever owned or played with. Makes me sad when ppl aren't experiencing the same thing I am. So hopefully we can help you.
None of the problems you are having.
Seemed like phone was having issues staying connected to network, but it cleared up, so I'm guessing it was T-Mobile's issue.
Also, with Franco kernel and custom color settings and volume boost, this phone is near perfect.
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Yup. I don't use Bluetooth but I don't have any of those problems in the op.
Sent from my Nexus 4
The WiFi issues with this phone are well documented. Here is one example:
http://code.google.com/p/android/issues/detail?id=40306
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hfuizo said:
Such as staying connected to my WiFi, or my cellular data connection, or being able to reliably turn Bluetooth on and off. Seriously, these are the things that should just work. On every other phone I've ever owned I've never had a problem with any of these things, let alone all three.
Overall I like the N4 and the positives outweigh the negatives and I plan to keep it for quite a while. But I sure hope these basic things will be corrected in an update soon.
Click to expand...
Click to collapse
I'm having the exact same issues. When attempting to browse the play store I constantly get the " cannot connect to the play store" and I have to hot retry several times before I can continue. This happens every 10 minutes or so and it's driving me crazy. Also when skiing any type of downloading on my Wi-Fi I get awful speeds. I'm talking an hour to download a podcast but it only taking my iPhone 5 approx 10 minutes to download the same podcast. Something is definitely wrong however I bought this phone from someone else so I can't RMA it so think I'm screwed.
Sent from my Nexus 4 using Tapatalk 2
You might want to try a different channel or something with your router if you are seeing disconnections a lot. Also is this happening on multiple wifi connections or just on your home one? With Bluetooth I don't really use it so cannot comment on it.
tweaked said:
I hate when ppl think their problems are affecting the world. I have 0 of the issues you report.
I use wifi and bluetooth all day every day. Nothing wrong with it at all.
Do a search, you'll find your boat is awfully empty. You need to look at your wireless set up and your bluetooth device is prolly junk.
Click to expand...
Click to collapse
This. Wtf, as if because you have a problem means we all do? People are so narrow minded.
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if u think the wifi's bad on the N4, you must have never owned a galaxy nexus. I'd sit a foot in front of my router and only get 2bars of WiFi with that phone:banghead:
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For here the WiFi signal until it looks good on the phone, but no data transfer occurs. From what I've been reading this is happening to many people. I think google should be manifested.
If hardware problem until I change the router, but at least tell me what works. They are anxious to get the phone's SD reader to avoid confusion and leave this problem in WiFi. Just missing they release the next nexus without WiFi to avoid this kind of problem.
Enviado de meu Nexus 4 usando o Tapatalk 2
tweaked said:
I hate when ppl think their problems are affecting the world. I have 0 of the issues you report.
I use wifi and bluetooth all day every day. Nothing wrong with it at all.
Do a search, you'll find your boat is awfully empty. You need to look at your wireless set up and your bluetooth device is prolly junk.
Click to expand...
Click to collapse
The problems I mentioned are all well documented here, with none having a solution.
Glad you're happy with your N4, don't take it as an insult if mine isn't perfect.
Phateless said:
Agreed. Try a factory reset on both phone and router. Also if it's a netgear router I've heard bad things.
Sent from my SAMSUNG-SGH-T989 using xda premium
Click to expand...
Click to collapse
THIS i got a GS3 with a netgear router and the router is fine on any pc but SLOW on my phone and sometimes randomly drops.
javacody said:
None of the problems you are having.
Seemed like phone was having issues staying connected to network, but it cleared up, so I'm guessing it was T-Mobile's issue.
Also, with Franco kernel and custom color settings and volume boost, this phone is near perfect.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
I'm having the exact same problem with the connection having issues every two minutes, making games hard to play with connection errors. Are you certain it's a T-Mobile issue?
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ky0nkyon said:
I'm having the exact same problem with the connection having issues every two minutes, making games hard to play with connection errors. Are you certain it's a T-Mobile issue?
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I have T-Mobile and my signal is rock steady. Call support and see if they are working on a tower in your area.

Blue data bars, still no Internet.

It's as simple as it sounds - my data bars are full strength and blue, but trying to open web pages or the Play Store yield a "connection timed out" error for everything. Streaming music, trying to sync my gmail, nothing works. But my data bars are blue.
I'm on stock everything, rooted with cwm (but I don't think that would affect the radio at all). I even reflashed the stock radio file from the Google factory image. Still no dice.
Anybody got a fix for this?
https://dl.dropbox.com/u/15379864/2013-03-22 23.01.14.png
https://dl.dropbox.com/u/15379864/2013-03-22 23.01.37.png
https://dl.dropbox.com/u/15379864/2013-03-22 23.03.26.png
I would like to look into any possible solution before giving up and trying to RMA it.
I had this issue all day everyday. Showed 4g but nothing. Never found a solution. Called Google, explained the situation. They didn't even attempt to troubleshoot. Just sent new phone so I assume there may be no fix. Have not had a problem since. Check your Sim card first though.
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Exodian said:
I had this issue all day everyday. Showed 4g but nothing. Never found a solution. Called Google, explained the situation. They didn't even attempt to troubleshoot. Just sent new phone so I assume there may be no fix. Have not had a problem since. Check your Sim card first though.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
That's interesting. It didn't start giving me issues until today (this is the third day I've owned it) so perhaps it is indeed a dud. I'll give a new sim card a shot tomorrow when I go to work.
Where / what number did you call to get in contact with Google?
This has happened to me on occasion. I toggle airplane mode on and off, and then data comes back. It doesn't happen too often, though.
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mightybrick said:
This has happened to me on occasion. I toggle airplane mode on and off, and then data comes back. It doesn't happen too often, though.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Ok, I'll give that a shot. If that works I'll give it another day or two before RMA-ing it, I'd prefer to not have to deal with issues like that if I'm well within the exchange policy, ya know

Trying to delete wifi calling?

What's up XDA,
Trying to delete Wi-Fi calling from my wife's T-Mobile Galaxy Note 3. But, I can't seem to get it all.
Here is what I've done so far:
1. Rooted
2. Installed Titanium Backup
3. Blew away all T-Mobile junk apps
However wifi calling is labeled differently somehow than on previous devices. Because I know longer see an option for it but when I activate wifi it comes on???
Does anyone know the exact things to delete to totally remove wifi calling?
apollostees said:
What's up XDA,
Trying to delete Wi-Fi calling from my wife's T-Mobile Galaxy Note 3. But, I can't seem to get it all.
Here is what I've done so far:
1. Rooted
2. Installed Titanium Backup
3. Blew away all T-Mobile junk apps
However wifi calling is labeled differently somehow than on previous devices. Because I know longer see an option for it but when I activate wifi it comes on???
Does anyone know the exact things to delete to totally remove wifi calling?
Click to expand...
Click to collapse
I don't know how to get rid of it, but please tell me why you want to.
Even if you don't want to use it now there's a good chance you'll need it later.
I work in Atlanta and in many office buildings the T-Mobile cell signal is horrible. I suppose it's something to do with the metal frames.
I also get little or no signal in some businesses with metal roofs, like Lowes, Home Depot, and soon. When I go to that sort of place I can often still get & pace calls because of the WiFi calling.
Sent from my Nexus 10 using xda app-developers app
gnik luap said:
I don't know how to get rid of it, but please tell me why you want to.
Even if you don't want to use it now there's a good chance you'll need it later.
I work in Atlanta and in many office buildings the T-Mobile cell signal is horrible. I suppose it's something to do with the metal frames.
I also get little or no signal in some businesses with metal roofs, like Lowes, Home Depot, and soon. When I go to that sort of place I can often still get & pace calls because of the WiFi calling.
Sent from my Nexus 10 using xda app-developers app
Click to expand...
Click to collapse
maybe he's not on t-mobile??? lol
Is just turning it off not an option for you?
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FoeKilla said:
Is just turning it off not an option for you?
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Click to expand...
Click to collapse
In the end this is what I did. It's weird how it's backed in to the rom, where as it used to be more of an app.

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