Blue data bars, still no Internet. - Nexus 4 Q&A, Help & Troubleshooting

It's as simple as it sounds - my data bars are full strength and blue, but trying to open web pages or the Play Store yield a "connection timed out" error for everything. Streaming music, trying to sync my gmail, nothing works. But my data bars are blue.
I'm on stock everything, rooted with cwm (but I don't think that would affect the radio at all). I even reflashed the stock radio file from the Google factory image. Still no dice.
Anybody got a fix for this?
https://dl.dropbox.com/u/15379864/2013-03-22 23.01.14.png
https://dl.dropbox.com/u/15379864/2013-03-22 23.01.37.png
https://dl.dropbox.com/u/15379864/2013-03-22 23.03.26.png
I would like to look into any possible solution before giving up and trying to RMA it.

I had this issue all day everyday. Showed 4g but nothing. Never found a solution. Called Google, explained the situation. They didn't even attempt to troubleshoot. Just sent new phone so I assume there may be no fix. Have not had a problem since. Check your Sim card first though.
Sent from my Nexus 4 using xda premium

Exodian said:
I had this issue all day everyday. Showed 4g but nothing. Never found a solution. Called Google, explained the situation. They didn't even attempt to troubleshoot. Just sent new phone so I assume there may be no fix. Have not had a problem since. Check your Sim card first though.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
That's interesting. It didn't start giving me issues until today (this is the third day I've owned it) so perhaps it is indeed a dud. I'll give a new sim card a shot tomorrow when I go to work.
Where / what number did you call to get in contact with Google?

This has happened to me on occasion. I toggle airplane mode on and off, and then data comes back. It doesn't happen too often, though.
Sent from my Nexus 4 using Tapatalk 2

mightybrick said:
This has happened to me on occasion. I toggle airplane mode on and off, and then data comes back. It doesn't happen too often, though.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Ok, I'll give that a shot. If that works I'll give it another day or two before RMA-ing it, I'd prefer to not have to deal with issues like that if I'm well within the exchange policy, ya know

Related

2.3.4 random google server disconnects

All -
Just wanted to see if anyone else was having an issue where after a manual 2.3.4 update the Nexus S will regularly "go white" (lose google server connection) and then reconnect throughout the day more than normal?
It's getting annoying not having my emails pushed on time and don't know if I need to reflash the 2.3.3 radio then let the OTA do its thing.
THanks!
I have the same symptom.
However, mine started since 2.3.3
For some reason, I used to think was related to me logging in Google Chrome
web browser with the same account as my phone uses, but I don't think that
was really the cause. ( I'm not talking about just gmail website log in, I'm talking
about literally the sync of Google Chrome web browser with my gmail account that
I use on my phone.)
Even after the update to 2.3.4, its stilll the same.
Random loss of google server connection and remaining in white for brief time.
I did factory reset few times just to see if it'd fix, but no luck, yet.
I've been having this issue too ever since I got on 2.3.4. It doesn't seem to happen when I'm on wifi though. I got my update over the air too, if that matters.
Sent from my Nexus S using Tapatalk
It's been happening to me for a while as well. Even back in 2.3.3 when I was on CM7 and OEM. I seriously think it's a problem on Google's side and they really need to address it because it keeps logging me off of Gtalk which is annoying.
I'm having the same problem since April 14, I've tried everything flashing stock 2.3.1-2-3-4, CM7, changing Apn setting, changing my sim card, factory resets and nothing works.
This is definitely coming from Google's side, please post in the google help forums to get the word out to google, this is a serious problem.
Sent from my Nexus S using XDA Premium App
myself have noticed this since 2.3.4 although I think it's google end not the rom itself.
don't like it because the more often it happens... the more your battery is used...
hope it's not our carriers...
All -
There's a thread on this in the help forums but since I'm a n00b i can't post the link here. Search for the help thread titled "Nexus S Google connection on & off "
Thanks! Let's get this fixed.
Four months ago this thread was created. Still not a word from Google.
If you go to Google's help forum here: http://www.google.vu/support/forum/p/Google+Mobile/thread?tid=7c7a962fd3ae87e2&hl=en
You can see that the last response from anyone at Google was from 2 months back. This issue need to be fixed, but it looks like Google could care less. Maybe if we get the word out to Android Central and other Android blogs, or even Gizmodo or Engadget Google will actually take notice and try to fix this.
mine was related to my carrier... fixed it though
might be the same for you?
I had that problem, but was fixed when google released a server update months ago, never had a disconnect since.
Sent from my Nexus S
I still have this problem.
Google issue is here http://goo.gl/0NXZi and is still unresolved.
My question about this is http://forum.xda-developers.com/showthread.php?p=16611955#post16611955
A have the problem on 2.3.5
Sent from my Nexus S 4G using XDA App
Same on 2.3.5
Sent from my Nexus S 4G using xda premium
I'd like to know how you got this issue resolved ...I've been having this problem on an EVO that was replaced for my original EVO that drowned... constantly disconnects talk, gives me issues when downloading from market, gmail out of sync, even maps has issues...wtf...my OG EVO never had this problem...maybe you can shed some light...
sinatosk said:
mine was related to my carrier... fixed it though
might be the same for you?
Click to expand...
Click to collapse
Sent from my PC36100 using XDA App
It happens on both wifi and 3g
Sent from my Nexus S 4G using xda premium
This just started happening to me yesterday and it's awful
Sent from my Nexus S 4G using XDA App
anything you did specifically yesterday? install an app. do an update?
also has anyone tried factory resetting their phone?
I got my Airave a few days ago and I am constantly disconnected from Google's servers unless I am on wifi. The stupid thing about that is my Airave connects directly to my modem before the router. This is telling me it must be a carrier thing.
I'm seeing something similar but it has to do with switching between 3g and wifi. The green doesn't come in for like 3 to 4 minutes. If I launch gtalk it sits there at logging in and nothing happens.
Sent from my Nexus S 4G
I'm willing to conclude based on the widespread nature of this issue that it's an issue on Google's end that has recently been affecting a larger number of people.
I've never had this issue before.. and recently it's started. In fact, I even have seen a few FC's (force closes) of the Google Apps process which I had never seen before. I'm on stock 2.3.4 BTW.

anybody else experience this??

this happened to me yesterday but this is the first time I'm able to post/ask about this....
so I was at the Subway Series yesterday (for those who don't know....Mets-Yankees game) and took some photos during batting practice. I was tweeting the photos then it said network connection lost. It's happened to me before so I didn't think anything of it. Tried about an hour later (still at the game btw) to search something on google and I couldn't connect. I then thought, "probably in a ****ty Sprint area". After I got home where I know sprint is good, tried to use the internet on my phone again, and still wouldn't connect.
Each one of these times it would say "Needs WiFi or 3G connection" it was annoying! anybody else experience this??
Mets suck.
Just sayin...
No I haven't. Hope you find the solution as that would suck if it happened to me.
Sent from my PC36100 using XDA Premium App
I've had something similar where 3G was acting stupid. Try toggling in, and out of Airplane Mode. It might reset the radio to where you can connect again. If not reboot.
Kind of happened to me at the movies. Transformers3 was about to start and I couldn't do anything with my phone until I got out of the theater! It was weird... Like I was being blocked from sending anything or getting online.??
Sent from my PC36100 using XDA App
smarmytime said:
Mets suck.
Just sayin...
Click to expand...
Click to collapse
Yes they do, and because of that, my home team,. The Buffalo Bisons suck, like they never have before they got picked up by the Mets to be their farm team...
smarmytime said:
Mets suck.
Just sayin...
Click to expand...
Click to collapse
+1
thats why i said Mets-Yankees....you gotta save the best for last GO YANKEES!!!
o yea i should also mention that I tried shutting my mobile network off and on but it wouldn't let me lol. it kept saying "Turning On..." even when I tried to shut it off (I was running the Synergy RC1 and was in the quick settings pull down menu....I have switched over to Deck's ROM..I missed my phenomenal battery life lol)
I would have said try turning off mobile network and then turning it back on but it seems like it you tried. Idk, I would like this to be answered because this issue happens to me too
Sent from my beast
Meta do suck. Go Phils!!!
Anyway, the network was probably overloaded at the stadium. A lot of the stadiums are having this issue with every carrier. Apparently they are all building their own towers now.
Sent from my PC36100 using XDA App
I've never had that happen with 3g but it has happened with the WiFi radio,gets stuck on turning off and the toggle greys out.Rebooting gets it back in order.
Sent from my PC36100 using XDA App
alaman68 said:
Meta do suck. Go Phils!!!
Anyway, the network was probably overloaded at the stadium. A lot of the stadiums are having this issue with every carrier. Apparently they are all building their own towers now.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
it didn't just happen at the stadium...it also happened at home which is about 25 miles away. and I dunno why I didn't think of rebooting lol. Either way I'm back on a different ROM and it hasn't happened yet....if it does I'll let ya guys know
alaman68 said:
Meta do suck. Go Phils!!!
Anyway, the network was probably overloaded at the stadium. A lot of the stadiums are having this issue with every carrier. Apparently they are all building their own towers now.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
I have had this at the Oakland Coliseum and and Qaulcam (Jack Murphy) stadium. It's is not unexpected because of what was said above. If it is available, you can try 4G. Usually not as many users.
philmota said:
Kind of happened to me at the movies. Transformers3 was about to start and I couldn't do anything with my phone until I got out of the theater! It was weird... Like I was being blocked from sending anything or getting online.??
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
I am not sure if this is the case or not, but I know that it is possible to have a device installed that blocks cell phone signals. I have heard that in some places, it has been allowed, however I am not certain where it is or is not allowed.
The article linked below, is old, but talks about how some The National Association of Movie Operators was in the process of trying to get it to be exempted from the "Communications Act of 1934, section 333, which makes it illegal to interfere with radio communications"
http://arstechnica.com/old/content/2005/12/5802.ars
More information on cell phone jammers is here:
http://en.wikipedia.org/wiki/Mobile_phone_jammer

Spotty Internet connection since official gingerbread

Has anyone else had Internet connection issues since the ota?? I'll show full signal, but none of my Apps that use Internet will work nor will my browser.
Any fixes you can think of???
Sent from my MB860 using XDA App
What radio do you have? (Settings, about phone, baseband version).
The following appears to be good:
N_01.77.30P
Quick search should find it for you if you are still on 15P.
That's the radio I'm on. Hmmmm... I guess no one else has this problem.
Sent from my MB860 using XDA App
Yes same problem here!!! Any got a fix?
Sent from my MB860 using XDA Premium App
nupicasso said:
That's the radio I'm on. Hmmmm... I guess no one else has this problem.
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
Yea, I have the problem, I think I've seen others with the problem too. The bars turn grey for me, and my internet still works but the market won't, anyways, I never had this problem off Gingerbread...
BravoMotorola said:
Yea, I have the problem, I think I've seen others with the problem too. The bars turn grey for me, and my internet still works but the market won't, anyways, I never had this problem off Gingerbread...
Click to expand...
Click to collapse
Having the exact same problem. So annoying!
i have the same problem... nmy apps report an internet conncection but doesnt download everything.
this seems like a packet loss problem to me but I'm not 100%
i can have full bars on both 3g or hspa or be on wifi and same problem
can anyone check to see if there is some sort of packet handling issue
Same issue here. What's worse is that the phone indicates everything is fine, until you actually try to retrieve some data.
I've found that cycling Airplane mode for about 30sec usually fixes this. I just added the Airplane Mode widget for now. Hopefully there will be a fix soon.
anyone have battery issues as well
i have also noticed another big issue....the batter stats is never correct....so lets say you have 15 percent battery left....reboot your phone and upon unlocking your phone your phone says that you have 50% battery left. or you use the internet or call for a bit and after 30 minutes your phone still says it has 100% battery left
pettion for upgrade to the new atrix 4g coming out soon. it is said to be a rumor that there is a new atrix coming but i spoke to a support rep at att and they said that there will be a new atrix coming soon that was an hour ago
http://www.bgr.com/2011/07/28/new-att-motorola-atrix-spotted-with-8-megapixel-camera/
I had the problem just before the update, but the connection was still buggy. Then I put the samcripp rom ninja 0.4 and now it s perfect like never before. maybe it has nothing to do with that it s what happened.
Bye
Sent from my MB860 using XDA App
Do you have the newest Market version on your phone? I was having that exact same problem. I CWM'd the older version of the Market and poof, no more problems. Might be a place to start.
Check this thread:
http://forum.xda-developers.com/showthread.php?t=1188740
If you have the latest Android Market installed, it seems that it's affecting connectivity. Some have reverted to the older Market and confirmed that the issues went away.
I am still on baseband .15 and the new market works fine.
I guess I'll wait for confirmation before I update my baseband to .30... It's really too bad because I am having random data drops with .15.
the new baseband improved my connection
buckbomb56 said:
the new baseband improved my connection
Click to expand...
Click to collapse
I take it you aren't using the new market app either?

I really dislike how the Nexus 4 can't do simple things well

Such as staying connected to my WiFi, or my cellular data connection, or being able to reliably turn Bluetooth on and off. Seriously, these are the things that should just work. On every other phone I've ever owned I've never had a problem with any of these things, let alone all three.
Overall I like the N4 and the positives outweigh the negatives and I plan to keep it for quite a while. But I sure hope these basic things will be corrected in an update soon.
I can help you with that. There is a app that will make you life very easy, it's called "power toggles"
Download it, try out this widget and then thank me later. Hope it helps!
Sent from my Nexus 4 using xda app-developers app
Sparta507 said:
I can help you with that. There is a app that will make you life very easy, it's called "power toggles"
Download it, try out this widget and then thank me later. Hope it helps!
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Thanks for the suggestion but these issues are nothing a toggle widget will fix.
hfuizo said:
Thanks for the suggestion but these issues are nothing a toggle widget will fix.
Click to expand...
Click to collapse
I have never suffered this wifi issue, i don`t think it is caused by the phone but by the router. My wifi connections are rock steady and i never loose connections.
I hate when ppl think their problems are affecting the world. I have 0 of the issues you report.
I use wifi and bluetooth all day every day. Nothing wrong with it at all.
Do a search, you'll find your boat is awfully empty. You need to look at your wireless set up and your bluetooth device is prolly junk.
gee2012 said:
I have never suffered this wifi issue, i don`t think it is caused by the phone but by the router. My wifi connections are rock steady and i never loose connections.
Click to expand...
Click to collapse
Agreed. Try a factory reset on both phone and router. Also if it's a netgear router I've heard bad things.
Sent from my SAMSUNG-SGH-T989 using xda premium
hfuizo said:
Such as staying connected to my WiFi, or my cellular data connection, or being able to reliably turn Bluetooth on and off. Seriously, these are the things that should just work. On every other phone I've ever owned I've never had a problem with any of these things, let alone all three.
Overall I like the N4 and the positives outweigh the negatives and I plan to keep it for quite a while. But I sure hope these basic things will be corrected in an update soon.
Click to expand...
Click to collapse
Can you be more specific on how/when you get these errors? I'm not experiencing any of these problems on my Nexus 4 and I use both WiFi and Bluetooth regularly.
We can help you, but you gotta provide more info.
Rooted? Stock?
If so, ROM/kernel?
Also, what errors are you exactly getting? Or you can provide a logcat.
This has been the absolute best and fastest device I've ever owned or played with. Makes me sad when ppl aren't experiencing the same thing I am. So hopefully we can help you.
None of the problems you are having.
Seemed like phone was having issues staying connected to network, but it cleared up, so I'm guessing it was T-Mobile's issue.
Also, with Franco kernel and custom color settings and volume boost, this phone is near perfect.
Sent from my Nexus 4 using xda app-developers app
Yup. I don't use Bluetooth but I don't have any of those problems in the op.
Sent from my Nexus 4
The WiFi issues with this phone are well documented. Here is one example:
http://code.google.com/p/android/issues/detail?id=40306
Sent from my Nexus 4 using xda premium
hfuizo said:
Such as staying connected to my WiFi, or my cellular data connection, or being able to reliably turn Bluetooth on and off. Seriously, these are the things that should just work. On every other phone I've ever owned I've never had a problem with any of these things, let alone all three.
Overall I like the N4 and the positives outweigh the negatives and I plan to keep it for quite a while. But I sure hope these basic things will be corrected in an update soon.
Click to expand...
Click to collapse
I'm having the exact same issues. When attempting to browse the play store I constantly get the " cannot connect to the play store" and I have to hot retry several times before I can continue. This happens every 10 minutes or so and it's driving me crazy. Also when skiing any type of downloading on my Wi-Fi I get awful speeds. I'm talking an hour to download a podcast but it only taking my iPhone 5 approx 10 minutes to download the same podcast. Something is definitely wrong however I bought this phone from someone else so I can't RMA it so think I'm screwed.
Sent from my Nexus 4 using Tapatalk 2
You might want to try a different channel or something with your router if you are seeing disconnections a lot. Also is this happening on multiple wifi connections or just on your home one? With Bluetooth I don't really use it so cannot comment on it.
tweaked said:
I hate when ppl think their problems are affecting the world. I have 0 of the issues you report.
I use wifi and bluetooth all day every day. Nothing wrong with it at all.
Do a search, you'll find your boat is awfully empty. You need to look at your wireless set up and your bluetooth device is prolly junk.
Click to expand...
Click to collapse
This. Wtf, as if because you have a problem means we all do? People are so narrow minded.
Sent from my Nexus 4 using Tapatalk 2
if u think the wifi's bad on the N4, you must have never owned a galaxy nexus. I'd sit a foot in front of my router and only get 2bars of WiFi with that phone:banghead:
Sent from my Nexus 4 using xda premium
For here the WiFi signal until it looks good on the phone, but no data transfer occurs. From what I've been reading this is happening to many people. I think google should be manifested.
If hardware problem until I change the router, but at least tell me what works. They are anxious to get the phone's SD reader to avoid confusion and leave this problem in WiFi. Just missing they release the next nexus without WiFi to avoid this kind of problem.
Enviado de meu Nexus 4 usando o Tapatalk 2
tweaked said:
I hate when ppl think their problems are affecting the world. I have 0 of the issues you report.
I use wifi and bluetooth all day every day. Nothing wrong with it at all.
Do a search, you'll find your boat is awfully empty. You need to look at your wireless set up and your bluetooth device is prolly junk.
Click to expand...
Click to collapse
The problems I mentioned are all well documented here, with none having a solution.
Glad you're happy with your N4, don't take it as an insult if mine isn't perfect.
Phateless said:
Agreed. Try a factory reset on both phone and router. Also if it's a netgear router I've heard bad things.
Sent from my SAMSUNG-SGH-T989 using xda premium
Click to expand...
Click to collapse
THIS i got a GS3 with a netgear router and the router is fine on any pc but SLOW on my phone and sometimes randomly drops.
javacody said:
None of the problems you are having.
Seemed like phone was having issues staying connected to network, but it cleared up, so I'm guessing it was T-Mobile's issue.
Also, with Franco kernel and custom color settings and volume boost, this phone is near perfect.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
I'm having the exact same problem with the connection having issues every two minutes, making games hard to play with connection errors. Are you certain it's a T-Mobile issue?
Sent from my Nexus 4 using xda premium
ky0nkyon said:
I'm having the exact same problem with the connection having issues every two minutes, making games hard to play with connection errors. Are you certain it's a T-Mobile issue?
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I have T-Mobile and my signal is rock steady. Call support and see if they are working on a tower in your area.

Does Root cause problems

Ok I been on here a long time and I've had SEVERAL phones . The Note 3 is puzzling me and I don't know what else to do but come to the community . I cannot get good service in my house, Verizon provided me with a Network Extender. Although it improved my signal and reception TREMENDOUSLY I now cannot get any text messages. I've done several different trouble shooting techniques and I also had someone come over that has Verizon (same phone not rooted ) to see if their phone Would do the same as mine. So she text me and it never went thru but she was able to receive all her text messages. Can root be causing my issues?
Or can anyone give me any insight on this
I'm on latest version and in hyper drive rsl7
Sent from my SM-N900V using Tapatalk
Your best bet is to go to the hyper drive note 3 forum maybe you'll get your answer faster .
Sent from my SM-N900V using xda premium
Can moderator move this please then
Sent from my SM-N900V using Tapatalk
Hulk0069 said:
Your best bet is to go to the hyper drive note 3 forum maybe you'll get your answer faster .
Sent from my SM-N900V using xda premium
Click to expand...
Click to collapse
Are you thinking it's tied to the ROM? I was thinking it was cause it was rooted
Sent from my SM-N900V using Tapatalk
ieisha said:
Are you thinking it's tied to the ROM? I was thinking it was cause it was rooted
Sent from my SM-N900V using Tapatalk
Click to expand...
Click to collapse
Not getting SMS is a network thing - 100% network thing. It's fundamental to Android so I doubt any rom would be causing it. I only say this because one time - I stopped getting SMS / MMS on my Verizon Phone for several days. Thinking it was just a glitch, I let it go for a few days. Finally I called Verizon and they had me do several hours worth of factory resets, tests, and then finally elevated it a level higher. Each level required me to do all the carp, factory resetting, etc... which I kindly did because they were required to do it. Finally, I got elevated to the highest tech, who really knew his stuff (really nice guy) - found out that someone had terminated SMS/MMS on my line inside Verizon's servers somewhere. He actually had to contact someone else to turn it back on. Bam, got my SMS/MMS back. Took about a week.
May or may not be related.
If anything I'd blame the network extender. Do you get SMS/MMS outside of your house?
I thought it was network extender also...yes i do get them out side my house ..i also get them inside my house if the extender is off. But then when my sister phone got them fine on the same phone and she text me and I couldn't get them I did not understand that part
Sent from my SM-N900V using Tapatalk
ieisha said:
I thought it was network extender also...yes i do get them out side my house ..i also get them inside my house if the extender is off. But then when my sister phone got them fine on the same phone and she text me and I couldn't get them I did not understand that part
Sent from my SM-N900V using Tapatalk
Click to expand...
Click to collapse
Wow that sucks... Yeah, when I lived with my parents back in my Droid 1 days, we got a network extender and we had nothing but problems with it. So, we chose to just live with the 1 bar of reception.
https://community.verizonwireless.com/thread/668655 https://community.verizonwireless.com/thread/770776 https://community.verizonwireless.com/thread/549404 http://forums.crackberry.com/blackb...work-extender-extended-network-status-809457/
Looks like other people having same problems - of course no solution or fix on any of those links. That would frustrate me to no end. I'll keep my eye out and let you know if I find anything.
Uggghhh. Well dang...
Sent from my SM-N900V using Tapatalk
Definitely call Verizon about this issue. Maybe check APN settings too. I understand that's primarily for data but it couldn't hurt to check
Sent from my SM-N900V using Tapatalk
Maybe cause the network extender uses your broadband for data, not the phones cellular network. That way Verizon puts the signal burden on your ISP, not themselves. I've heard that MMS doesn't work when not on cellular network.
Sent from my SM-N900V

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